5,137 Customer Interaction jobs in Singapore

Job Overview:

• We are seeking a skilled Call Center Officer to handle customer interactions via phone and/or email.
• Cross-selling bank products and services will be a key responsibility, when appropriate.
• Our ideal candidate will be responsible for migrating customers to automated channels.
• They will also contribute to Contact Centre service quality KPIs for monthly and annual internal and external quality awards.
• Effective communication and feedback skills will be essential in this role.
• Customer issues will need to be resolved within guidelines.
• Logging customer feedback and service requests using GIFT and CRUISE will also be part of the job.
• Tracking open service requests and adhering to SLA is crucial.
• The successful candidate will contribute to the Contact Centre's service targets.
• Ensuring all requests or investigations are completed appropriately is vital.
• Our company requires compliance with Group Policy, local laws, and regulations.

About This Role:

This is an exciting opportunity for a motivated individual to take on a challenging role as a Call Center Officer. As a key member of our team, you will be responsible for handling customer interactions, cross-selling bank products, and contributing to our service quality KPIs.

We are seeking a skilled Sales Assistant to work with our clients at the point of sales in Singapore. The ideal candidate will have excellent communication skills, be physically fit, and able to start work immediately.

• Provide exceptional customer service delivery
• Operate Point of Sales system accurately
• Stock replenishment and expiry date management
• Goods receiving and checking
• General housekeeping and cleaning at the station

Requirements:

• Full Time & Part Time position
• Physical fitness
• Able to start work immediately
• Able to perform shift work, and work on weekends or public holidays
• No prior experience is required to apply
• Welcome applications from Singaporean & SPR candidates

Our organization is seeking a highly skilled Customer Service Officer to join our team.

• Respond to customer inquiries via phone and email
• Handle customer enquiries in a professional and courteous manner
• Coordinate with the warehouse department to ensure seamless operations

The ideal candidate will work on weekdays from 8:15am to 5:30pm, enjoying various benefits including 15 days of Annual Leave and an AWS (13th month bonus) + Variable Bonus package.

To succeed in this role, applicants should possess excellent communication skills, strong interpersonal skills, and the ability to work effectively as a team player.

• Good understanding of customer service principles and practices
• Ability to work in a fast-paced environment
• Strong problem-solving and analytical skills

Applicants with relevant experience in customer service or administration are encouraged to apply.

Customer Service Representative

We are seeking a skilled Sales Assistant to work with our clients at the point of sales in Singapore. The ideal candidate will have excellent communication skills, be physically fit, and able to start work immediately.

• Provide exceptional customer service delivery
• Operate Point of Sales system accurately
• Stock replenishment and expiry date management
• Goods receiving and checking
• General housekeeping and cleaning at the station

Requirements:

• Full Time & Part Time position
• Physical fitness
• Able to start work immediately
• Able to perform shift work, and work on weekends or public holidays
• No prior experience is required to apply
• Welcome applications from Singaporean & SPR candidates

Summary of Job Responsibilities

Responsible for assisting casino guests during their visit to Marina Bay Sands (MBS).

Job Responsibilities

• Provide excellent and delightful service to casino guests and assist them with their needs and requests.
• Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.).
• Conduct guided MBS Casino familiarization tours for guests.
• Introduce programs (with the relevant terms and conditions) to potential Paiza players.
• Proactively identify potential gaming patrons and work with Market Development Sales Team on host management.
• Provide personalized service and establish close rapport with assigned patrons.
• Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions.
• Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests’ feedback and with objective to enhance the service standards for guests.
• Assist with execution of Special Events and Promotions.
• Ensure compliance to the organization’s guidelines and regulations when carrying out work duties.
• Perform all other adhoc duties as and when required.

JOB REQUIREMENTS

Education & Certification

• Minimum 'N' levels, 'O' levels, 'A' levels or Diploma holders

Experience

• Prior experience in a Hospitality or Customer Service role preferred.

Competencies

• Customer-focused, excellent team player and possess good problem-solving skills.
• Proficient in Microsoft Windows, Word and Excel.
• Able to work on rotating shifts, public holidays and weekends.

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.

About Activa Media

Activa Media is listed on the Main Board of the Hong Kong Stock Exchange (HKEX) .

With 20 years of industry experience, we have been transforming businesses through the power of AI and innovative digital strategies . We help brands grow by leveraging SEO , SEM , Social Media , TikTok , and other cutting-edge marketing channels.

As we continue to scale new heights, we’re looking for a passionate and results-driven Client Relationship Strategist to join us on this exciting digital marketing journey, working closely with our clients to achieve impactful results.

• Initiate contact with prospective clients through outbound calls and emails
• Understand client needs and align them with our products/services
• Coordinate and schedule qualified appointments for our Business Development Managers
• Manage and update CRM system with accurate lead and call details
• Follow up on inbound leads
• Consistently achieve or exceed appointment-setting and engagement targets

• Prior experience in client engagement and telemarketing (Fresh graduates with a passion for outreach are welcome!)
• Excellent verbal communication and interpersonal skills
• Confident, positive and highly motivated
• Team player with good accountability

• Comprehensive training and ongoing mentorship
• Career progression opportunities into business development or account management strategists
• A target-driven work environment with incentives
• Performance bonus for outstanding player

Join to apply for the Customer Relations Executive role at TaF.tc

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by TaF.tc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Tembusu Institute is looking for a detailed and structured Customer Relations Executive who is interested in analyzing data, great with customers, and familiar with digital technologies. Your role is key in ensuring that payments for products and services are duly collected and recorded in our central database system to ensure full delivery of our services.

1. Attend to customer enquiries on courses, course contents, and types of funding.
2. Filter sales enquiries to relevant programme advisors to secure leads.
3. Ensure customer satisfaction from point-of-sale to course completion or module end.
4. Create relationships with corporate entities to ensure the satisfaction of their student representatives.
5. Assist with and make arrangements for student requests (e.g., change of intakes, reassessments, withdrawals).
6. Handle customer complaints, provide solutions, and follow up to ensure resolution.
7. Develop, test, and implement ways to improve or digitalize student onboarding.
8. Innovate and implement new methods to ensure customer satisfaction.

1. Strong communication and active listening skills.
2. Familiarity with technology systems and practices.
3. High level of responsibility and ability to work within tight timelines.

1. Higher Nitec or equivalent and above.
2. Experience in customer service is an advantage.
3. Ability to work on weekends or public holidays.
4. Proficient in Microsoft Excel.
5. Proficiency in Chinese/Mandarin is an advantage.

Inspired by the enduring strength and grace of the Tembusu tree, Tembusu Institute stands for resilience, growth, and innovation. Our diverse curriculum spans disciplines from textile and fashion to AI, engineering, business, and the musical arts, positioning us as a comprehensive, forward-thinking institution. Rebranded in 2024, Tembusu Institute Pte. Ltd. continues its partnership with SkillsFuture Singapore (SSG) as an appointed Continuing Education and Training (CET) Centre. We are also proud to be EduTrust-certified by SSG, reflecting our commitment to high-quality education and training. At Tembusu Institute, we are dedicated to equipping students with the skills they need to excel in dynamic industries, empowering them to shape their futures with confidence and creativity.

Responsibilities

• Attend to walk-in residents’ feedbacks and/or enquiries
• Respond to email feedbacks from residents
• Perform general administrative work (e.g. prepare reports, follow up on cases, etc.)

• Min. Higher Nitec in any service-oriented field
• Min. 1 year experience in customer support role
• Able to multi-task

• Entry level

• Full-time

• Administrative and Customer Service

• Facilities Services

Job Purpose

The Customer Relations Assistant is responsible for managing and ensuring the smooth operation of the Slot Machines Room, maintaining high standards of customer service, and adhering to all security protocols. This role involves handling cash transactions, ensuring compliance with internal auditing standards for ISO certification, and meeting revenue targets for slot machine takings. The Assistant will perform cashiering duties, including cash float management, and facilitate accurate cash exchanges for players.

Additionally, the role requires regular checks for counterfeit notes, ensuring the proper functioning of slot machines, and filing incident reports when necessary. The Customer Relations Assistant will also support shift transitions, cash handling processes, and other duties as assigned to maintain operational efficiency and contribute to the overall customer experience.

Main / Key Responsibilities

1. Operation of the Slot Machines Room
2. Ensure all security measures are adhered to and to be in proper dress code in the Slot Machines Room at all times
3. Responsible for internal auditing for ISO purposes
4. Meeting target for slot machine takings

5. Cash Handling

6. Ensure all cash transactions are handled properly and in compliance.

7. In charge of cashiering duties.

Required Skills and Qualifications:

• Minimum with Secondary School qualifications.
• Relevant experience in Customer Service would be advantageous.
• Having some experience with handling cash transactions would be advantageous.
• Ability to maintain security measures and follow operational protocols.
• Strong attention to detail and problem-solving abilities.
• Ability to work efficiently under pressure in a fast-paced environment.
• Only Singaporeans or Permanent Residents may apply.