What Jobs are available for Customer Interaction in Singapore?

We are seeking a customer service representative to join our team. As a customer service representative, you will be responsible for interacting with customers to ensure high-quality service and satisfaction.

• Handle customer inquiries, address concerns, and offer solutions
• Serve as backup to internal support group
• Set up customer database, process bookings, and execute pertinent orders
• Manage shipping documentation formalities efficiently to ensure accuracy and compliance of procedures
• Maintain timely tracking status accuracy and schedules for all jobs
• Prepare quotations

• Import/Export experience in freight forwarding beneficial
• Ability to work in a fast-paced office environment
• Knowledge of Import/Export regulations and documents
• Multi-tasking, prioritization, and time management skills
• Understanding of profitability and loss planning
• Excellent verbal & written communication skills
• Exceptional customer service and follow-up skills

Customer Service Executive

We are seeking a professional and patient customer service expert to manage customer inquiries, resolve complaints, collect and analyze feedback, respond to reviews, and handle customer communications via phone, email, and social media.

• Making and receiving customer inquiry calls
• Handling customer complaints in a timely and professional manner
• Collecting and analyzing customer feedback to identify areas for improvement
• Responding to customer reviews in a prompt and courteous manner
• Handling customer inquiries via phone, email, and social media platforms
• Preparing sales proposals for existing and new customers
• Executing order processing and order fulfillment tasks
• Collating monthly sales reports
• Preparing invoices and working with the Accounts Department to ensure prompt payments
• Scheduling work for technical teams to meet customer timelines

• Minimum 2 years of working experience in the Sales/Customer Service field
• Minimum OA level or equivalent
• Excellent spoken and written English skills
• Proficient in MS Excel, Words & PowerPoint

The ideal candidate will have strong communication and problem-solving skills, with the ability to work effectively in a team environment.

We offer a dynamic and supportive work environment, with opportunities for career growth and development.

WE ARE HIRING

FOR OUR SAFETY TRAINING CENTRE IN TUAS, SINGAPORE

RELYON ASIA is a member of RelyOn Global, with headquarter in Copenhagen, Denmark who today are recognized as the world's largest provider of specialist safety training for the offshore, maritime and renewable industries. Each year, we provide the most realistic and valuable training to thousands of employees from the energy and shipping industries.

Position Title: Customer Relations and Admin Executive (CRE)

We are seeking a detail-oriented and organized individual to join our team as the Customer Relations and Admin Executive (CRE) at our safety training centre in Tuas, Singapore. If you have excellent administrative and service excellence skills, strong communication skills, and a passion for contributing to the smooth operation of a dynamic training environment, we welcome and encourage you to apply for this position.

Job Function

Reporting to the Team Leader, the CRE will play a key role in supporting the administrative functions of the training centre as well as carrying out the role as the Ambassador of the organization in providing services to our respected clients and participants attending safety training. This position involves handling a variety of administrative tasks to ensure the efficient operation of the centre.

Job Responsibilities:-

• Provide administrative support to the training & operations and commercial department as needed.
• Assist with the coordination of training sessions, including training preparation, logistics arrangements, and training confirmation.
• Support team members with clerical tasks, including data entry and maintaining administration filing systems.
• Maintain accurate records and databases, including student attendance, course evaluations, and equipment inventory.
• Manage direct inquiries from clients at Centre and provide information about training programs and services.
• Collaborate with other team members on special projects and initiatives.
• Handle ad-hoc tasks and projects as assigned by the Team Leader.

Job Requirements:-

• Minimum Diploma in Business Administration or a related field.
• More than 2 years of administrative experience.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint) and a willingness to learn new software.
• Excellent organizational skills and a proactive approach to problem-solving.
• Strong written and verbal communication skills with attention to detail.
• Highly motivated, adaptable, and eager to contribute to a collaborative team environment.
• Ability to prioritize tasks, manage time effectively, and work with minimal supervision

Eligibility : Open for Singapore Citizen Only

If you are ready to kick-start your career as the Customer Relations and Admin Executive and be part of a dynamic team, we encourage you to apply today

Job Types: Full-time, Permanent

Pay: From $2,500.00 per month

Benefits:

• Dental insurance
• Health insurance
• Professional development

Work Location: In person

We are a construction doing many different types of construction project, one of which is HDB Home Improvement Programme, those staying in the older flat will know it. Work site will be situated at Woodland

As a brief the job scope are as follows:-

1) Attending to feedback by resident ;

2) Arranging test/survey into resident unit ;

3) Preparing schedule for internal works ;

4) Liaise with Supplier/Sub con on the rectification and ongoing works ;

5) Preparing Notices to resident on the oncoming activities ;

6) Assisting Project Manager on admin and other works ;

7) Prepare before and after photos of work done for QS progress claim;

8) Attending night meeting(once a month or once every 3 months), off will be given ;

There will be 3 person working in a team at the information centre , 1 PRO and 2 APRO. PRO will guide you through all the procedure.

The working hours will be either from 830am to 530pm or 9am to 6pm, alternate Saturday off.

Some of the Company Benefit will be as follows:-

1) 14 days annual leave ;

2) 14 days annual medical leave(MC must be provided) ;

3) Job bonus

Please reply if you are interested and we can arrange an interview with you. Please also let me know your expected salary and available time for commence work.

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

The Opportunity

As an Email Agent in our Customer Contact Centre (CCC), you will be the frontline representative of Cycle & Carriage Singapore, managing customer communications primarily through email and digital channels. You will play a vital role in ensuring customer satisfaction by delivering timely, empathetic, and solution-oriented responses. This role demands strong written communication skills, a customer-first mindset, and the ability to collaborate across departments to resolve issues efficiently.

Role & Responsibilities:

• Serve as the first point of contact for customer queries, feedback, compliments, and complaints via email and social media platforms.
• Respond to customer communications with clarity, empathy, and professionalism, ensuring alignment with brand tone and service standards.
• Manage and resolve escalated cases with tact and urgency, ensuring customer concerns are addressed thoroughly.
• Maintain accurate and up-to-date records of customer interactions in the CRM system.

• Liaise with internal departments to gather information and facilitate case resolution.
• Coordinate with relevant teams to ensure timely follow-up and closure of customer cases.
• Support internal stakeholders in meeting audit and compliance requirements related to customer service documentation.

• Monitor case progress and ensure service level agreements (SLAs) are met.
• Identify recurring issues or service gaps and escalate them to the Manager for review and process improvement.

• Support the execution of special projects, campaigns, and assignments
• Contribute to the development and enhancement of the internal knowledge base by documenting frequently asked questions, standard responses, and resolution workflows.

Requirements:

Minimum Diploma in Business Studies, Communications, or a related field.

At least 2 years of experience in customer service, preferably in email or digital support.

Experience in the automotive, service, or hospitality industry is advantageous.

Excellent command of written English with strong grammar, tone, and formatting skills.

Pleasant and professional communication style with strong listening and interpersonal abilities.

Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable navigating multiple IT systems.

Familiarity with CRM platforms and social media tools.

Strong time management and organizational skills to handle multiple cases simultaneously.

Team-oriented with a proactive attitude and a customer-centric mindset.

Adaptable to digital transformation and open to learning new tools and processes.

About the Company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:

• HR Asia's Best Companies to Work Platinum Award in th consecutive year winner)
• Happiest Workplace Award 2024
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C's people practices. Keen for a career conversation? Connect with us to find out more.

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).

Name

Executive - Customer Relations

Ref #

1151

Date

Tuesday, October 7, 2025

Department

Customer Engagement Department

Job Description

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

The Opportunity

As an Email Agent in our Customer Contact Centre (CCC), you will be the frontline representative of Cycle & Carriage Singapore, managing customer communications primarily through email and digital channels. You will play a vital role in ensuring customer satisfaction by delivering timely, empathetic, and solution-oriented responses. This role demands strong written communication skills, a customer-first mindset, and the ability to collaborate across departments to resolve issues efficiently.

Role & Responsibilities:

Customer Communication & Case Management

• Serve as the first point of contact for customer queries, feedback, compliments, and complaints via email and social media platforms.
• Respond to customer communications with clarity, empathy, and professionalism, ensuring alignment with brand tone and service standards.
• Manage and resolve escalated cases with tact and urgency, ensuring customer concerns are addressed thoroughly.
• Maintain accurate and up-to-date records of customer interactions in the CRM system.

Cross-Functional Collaboration

• Liaise with internal departments to gather information and facilitate case resolution.
• Coordinate with relevant teams to ensure timely follow-up and closure of customer cases.
• Support internal stakeholders in meeting audit and compliance requirements related to customer service documentation.

Quality Assurance & Continuous Improvement

• Monitor case progress and ensure service level agreements (SLAs) are met.
• Identify recurring issues or service gaps and escalate them to the Manager for review and process improvement.

Administrative & Ad Hoc Duties

• Support the execution of special projects, campaigns, and assignments
• Contribute to the development and enhancement of the internal knowledge base by documenting frequently asked questions, standard responses, and resolution workflows.

Job Requirements

Requirements:

• Minimum Diploma in Business Studies, Communications, or a related field.
• At least 2 years of experience in customer service, preferably in email or digital support.
• Experience in the automotive, service, or hospitality industry is advantageous.
• Excellent command of written English with strong grammar, tone, and formatting skills.
• Pleasant and professional communication style with strong listening and interpersonal abilities.
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable navigating multiple IT systems.
• Familiarity with CRM platforms and social media tools.
• Strong time management and organizational skills to handle multiple cases simultaneously.
• Team-oriented with a proactive attitude and a customer-centric mindset.
• Adaptable to digital transformation and open to learning new tools and processes.

About the Company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:

• HR Asia's Best Companies to Work Platinum Award in th consecutive year winner)
• Happiest Workplace Award 2024
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C's people practices. Keen for a career conversation? Connect with us to find out more.

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).

We're an expanding company seeking a highly motivated and qualified individual to join our team.

Job Responsibilities:

• Handle project-related feedback and concerns
• Conduct regular site visits to gather feedback from residents/tenants affected by the project
• Keep stakeholders informed of work schedule changes and impacts
• Perform administrative duties and other ad-hoc tasks

Requirements:

Minimum 1 year of experience in customer relations or a related field

- Minimum GCE "O" Level for Assistant position

- GCE "A" Level, Diploma, Advanced/Higher/Graduate Diploma, or Degree in any field required for Officer level promotion

Salary:

• Competitive salary based on experience

Application Instructions:

If you're interested, please apply with:

• Current and expected salary
• Reason(s) for leaving your current/previous role
• Date of availability

Note: Only shortlisted candidates will be notified.

Thank you for applying

Job Description

• Make appointment for resident to attend inspection with BSC (Building Service Center) team.
• Prepare weekly, monthly reports, IDMS report to ensure day-to-day operations running efficiently and effectively.
• Update defects cases for HDB's review and create new cases for new units and manage defects feedbacks from residents.
• Communicate with residents through written notice regarding any construction activities.
• Generate work schedule for Subcontractors to rectify defects as soon as possible
• Arrange unit improvement works for residents.

Requirements

• Minimum GCE "A" level or formal qualification
• At least 3 year of experience in a HDB BTO project.
• Effectively bilingual in English and Mandarin in order to liaise with Chinese-speaking residents and associates.
• Pleasant personality and friendly disposition
• Competency and experience in maintaining lines of communication between Employer, owners of neighbouring properties and the public

We offer attractive remuneration package to the right candidate. Candidates with more experience will be considered for senior positions. Interested candidates are invited to submit detailed resume stating current salary, expected salary, reasons of leaving and date of availability.

We regret that only shortlisted candidates will be notified.

WOOS.H GROUP is hiring a Full time Customer Relations Executive role in Downtown Core, Singapore. Apply now to be part of our team.

Requirements for this role:

• Looking for candidates available to work:
• Mon morning
• Mon afternoon
• Tue morning
• Tue afternoon
• Wed morning
• Wed afternoon
• Thu morning
• Thu afternoon
• Fri morning
• Fri afternoon
• Sat morning
• Sat afternoon
• Sun morning
• Sun afternoon
• Expected salary: $2,800 - $3,800 per month