3,083 Customer Interaction jobs in Singapore

The ideal candidate will manage a full spectrum of customer orders, ensuring compliance with legal requirements and company policies.

Key responsibilities include:

• Providing prompt updates to stakeholders to achieve high customer satisfaction and drive sales growth.
• Processing order management using SAP in SD and MM Modules, optimising workflows and reducing operational costs.
• Collaborating with cross-functional teams to resolve issues and ensure timely delivery of orders/samples.
• Coordinating logistics with service providers for proper shipping arrangements.
• Monitoring purchase/sales orders and updating status to relevant parties.
• Communicating proactively with Sales/SCM members when changes in demand are noticed.
• Reducing operational costs by managing shipment frequency, stock allocation based on full pallet/FIFO rules, and other optimisation strategies.
• Preparing accurate shipping documentation and arranging shipments efficiently.
• Maintaining master data and price lists in SAP, ensuring accuracy and consistency.
• Responding to customer enquiries/complaints and coordinating satisfactory resolutions.
• Filing documentations promptly and assisting in auditing processes.

As a key member of our team, you will play a vital role in ensuring seamless customer interactions by accurately processing orders and addressing inquiries in a timely manner.

• Contact customers regarding orders, complaints, RMA's and quotes
• Enter customer orders into the database promptly and accurately
• Verify order details for accuracy and completeness
• Provide order confirmations to customers
• Communicate with customers to resolve order discrepancies

Key Qualifications:

• Proven work experience as an Order Entry Clerk or Sales Administrator
• Strong problem-solving skills and attention to detail
• Proficiency in data entry and management software
• Excellent communication and customer service skills

Tech Requirements:

• Microsoft Office Suite, particularly MS Excel
• Knowledge of inventory management and manufacturing processes

About the Role:

This role requires a customer-focused individual who can work effectively in a fast-paced environment. The ideal candidate will possess strong organizational skills, be proficient in data entry, and have excellent communication skills.

Our team is committed to providing exceptional customer service and support. As a key member of our team, you will be responsible for ensuring that customers receive prompt and accurate responses to their inquiries.

About the role

SimplyGo Pte Ltd is looking for a customer-focused and service-oriented Customer Relations Officer to join our call centre team. In this full-time role, you will be the first point of contact for our commuters, handling a variety of queries via inbound calls, emails, and follow-up communications. Your ability to deliver timely and effective support will help shape a positive commuter experience across Singapore’s public transport network. The role is based in our main office at Tanjong Pagar.

What you'll be doing

• Attend to customer enquiries primarily via incoming calls on the hotline, as well as through other channels such as email.

• Understand and assess customer needs to provide accurate, timely, and satisfactory responses.

• Handle a wide range of call types, including:

  • Concession card-related matters (e.g. card loss, replacement, application/extension issues)

  • Claims filing (e.g. over-deductions, failure to exit, duplicate charges)

  • Point-to-point travel enquiries

  • SimplyGo system issues (e.g. fare mismatches, technical problems)

• Perform outbound calls to customers who request callbacks.

• Ensure accurate logging of all interactions in the call centre system.

• Consistently meet or exceed Key Performance Indicators (KPIs), including call volume targets (e.g. 50 inbound calls/day), average handling time, and quality assurance standards.

• Maintain a positive, patient, and professional approach in all customer interactions.

• Be willing to work on weekends and perform overtime when required.

• Support other ad hoc duties assigned by Team Leaders or Supervisors.

What we're looking for

• Prior experience in a call centre environment is highly preferred; candidates with general customer service experience are welcome.

• Strong interpersonal and communication skills with a customer-first mindset.

• Self-motivated and capable of working independently with minimal supervision.

• A proactive team player who is adaptable and able to thrive in a dynamic, fast-paced environment.

• Strong attention to detail and ability to follow processes accurately.

• Comfortable handling high call volumes and multitasking effectively.

What we offer

At SimplyGo, we value our employees and strive to create a supportive and inclusive work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement. You'll also enjoy a range of wellbeing initiatives, including flexible work arrangements and health programs.

About us

A wholly owned subsidiary of the Land Transport Authority (LTA), SimplyGo provides transit ticketing and travel card-related services.

A key player in the Singapore public transport ecosystem, we act as an intermediary between commuters and stakeholders such as regulators, public transport operators and card issuers.

Our innovative initiatives simplify journeys while creating value for commuters. Through the SimplyGo app, we ensure seamless customer journeys via trusted payment solutions and ticketing services.

If you're excited about this opportunity in making a positive impact on the communities we serve and want to be a part of our growing team, apply now .

Key Responsibilities:

• Build and maintain strong relationships with customers
• Handle inquiries, complaints, and feedback in a timely and professional manner
• Maintain accurate records of customer interactions
• Collaborate with internal teams to improve overall customer satisfaction

Requirements:

• Min 'O' Level
• Need to attend HDB resident patiently
• Excellent communication and interpersonal skills
• Able to understand requirements from residents

Why Join Us?

• Friendly and supportive work environment
• Opportunities for career growth
• Competitive salary and benefits
• Be part of a company that truly values its customers and team

We are HDB/HIP contractors. Candidates are to per form your duty at dedicated site office. Your duty is to manage residents feedback, on rigid to residents unit and managing paper work to assist to Project Manager.

• Shall be competent and possesses the skill, knowledge and ability to manage public relation issues and general project queries with the residents effectively.
• To show and explain and demonstrate to resident’s the Home Improvement Programme (HIP) with Enhancement for Active Seniors (EASE) retrofit provisions.
• To deal with requests and handling complaints of the residents with tact and patience.
• To arrange for works to be carried out within the flats timely.
• Ensuring good rapport and maintain positive relations with the residents
• To attend and provide administrative assistance and logistic support in the construction working committee meetings, as and when directed by the SO Rep.
• Plan and promote public relation programs for Home Improvement Program (HIP) such as preparing circulars, letters and notices.
• Familiarize with HDB HICS system and Novade app.
• Provide administrative support assistance and other ad-hoc if required.
• Good interpersonal skills, communication skills, good team player, keen learner and able to work independently with minimum supervision.

1 day ago Be among the first 25 applicants

Are you a go-getter with a passion for sales and results? Do you love building relationships and helping clients achieve their goals ? If so, we want to hear from you!

We are looking for a highly motivated and experienced Client Management Executive (CME) to join us on our mission to save lives through education . The CME will be responsible for overseeing the efficient operation of courses and maintaining strong client relationships.

In This Role, You Will Be Responsible For

• Handling sales inquiries and course-related questions from clients.
• Cultivating and maintaining strong client relationships, both with corporate and individual clients.
• Meeting client response and follow-up targets to ensure a high level of customer satisfaction.
• Facilitating and scheduling course registrations, ensuring smooth enrolment processes.
• Providing funding advice to clients and assisting in the submission of funding applications where applicable.
• Coordinating the allocation of trainers for courses, ensuring effective utilization of resources.
• Preparing and sending invoices to clients for course fees.
• Ensuring that clients receive course certificates in a timely manner.
• Take part in any relevant corrective and preventive action.
• Any other work improvement tasks.
• Able to meet assigned Key Performance Indicators.
• Perform other ad hoc tasks assigned
• 1-year contract, subject to extension based on performance
  
  

• A competitive salary and benefits package.
• The opportunity to work with a team of talented and passionate professionals.
• A chance to make a real difference in the lives of our clients.
• The opportunity to grow and develop your skills.
  
  

• Excellent client relationship management skills.
• Proven experience in dealing with both corporate and individual clients.
• Effective time management and organizational skills to handle multiple tasks efficiently.
• Strong communication skills, both written and verbal, with the ability to engage effectively at all levels.
• Familiarity with SSG training fund schemes is a plus.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Professional Training and Coaching

Referrals increase your chances of interviewing at Singapore First Aid Training Centre Pte Ltd by 2x

Johor Baharu, Johore, Malaysia 1 month ago

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Customer Relations Specialist

Apply locations: Singapore (Frontech Centre) | Time type: Full time | Posted on: Posted Today | Job requisition id: REQ27962

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, environmental monitoring, electronics design, oceanographic research, oil and gas exploration, medical imaging, and pharmaceuticals.

We are looking for individuals who thrive on making an impact and want to be part of a winning team.

ChartWorld seeks an experienced Customer Relations Specialist to join our talented team. This is a fast-paced, exciting role with many opportunities.

• Serve as the first point of contact for all questions and issues from ChartWorld’s existing customers.
• Create accounts for new vessels and manage related administration and registration.
• Organize initial shipment of products and licenses to vessels.
• Handle certificate and license issues and organize timely updates.
• Inform customers about chart updates and coordinate delivery of updates.
• Log all customer inquiries and changes in the CRM system.
• Manage installation requests, including pre-installation checklists and related administration.
• Compile and send newsletters to vessels.
• Regularly analyze customer chart inventory and advise on updates or changes.
• Ensure customers have the correct software versions for their charts.
• Maintain accurate data in the ChartWorld Update Delivery System (CUDS).

• University degree in business administration, logistics, or operations.
• Previous experience in a customer relations role.
• Experience in shipping, maritime, or navigation sectors is preferred.
• Fluent in English.

• Competitive salary and benefits.
• Personal training budget.
• International projects.
• Flexible working arrangements.

This position requires access to export-controlled information or items (regulated technology or data per ITAR/EAR US regulations). Applicants must be eligible for and able to obtain the necessary export control license from the U.S. Departments of State or Commerce.

Teledyne and its employees are committed to conducting business ethically. We require compliance with all applicable laws, regulations, and rules. Our reputation for honesty, integrity, and innovation is paramount.

You may not realize it, but Teledyne enables many everyday products and services..

We provide enabling technologies to sense, transmit, and analyze information for markets including aerospace, defense, factory automation, environmental monitoring, electronics, oceanography, energy, medical imaging, and pharmaceuticals.

Summary of Job Responsibilities

Responsible for assisting casino guests during their visit to Marina Bay Sands (MBS).

Job Responsibilities

• Provide excellent and delightful service to casino guests and assist them with their needs and requests.
• Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.).
• Conduct guided MBS Casino familiarization tours for guests.
• Introduce programs (with the relevant terms and conditions) to potential Paiza players.
• Proactively identify potential gaming patrons and work with Market Development Sales Team on host management.
• Provide personalized service and establish close rapport with assigned patrons.
• Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions.
• Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests’ feedback and with objective to enhance the service standards for guests.
• Assist with execution of Special Events and Promotions.
• Ensure compliance to the organization’s guidelines and regulations when carrying out work duties.
• Perform all other adhoc duties as and when required.

JOB REQUIREMENTS

Education & Certification

• Minimum 'N' levels, 'O' levels, 'A' levels or Diploma holders

Experience

• Prior experience in a Hospitality or Customer Service role preferred.

Competencies

• Customer-focused, excellent team player and possess good problem-solving skills.
• Proficient in Microsoft Windows, Word and Excel.
• Able to work on rotating shifts, public holidays and weekends.

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.

The role: The Customer Relations Executive will be supervising the team of Customer Relations Officers and performs customer service duties upholding our hospital’s standards.
Job Responsibilities:

• Supporting the managers in leading and overseeing the Front Office team

• Handle escalated complaints and provides advise and service recovery

• Handle administrative duties such as contract renewals and rosters for team

• Meet and Assist VIP patients

• Perform ward visitation and maintain records

• Conduct Hospital and maternity tours

• Prepare/conduct roll calls or meetings

• Perform any other duties as assigned by the HOD

Job Requirements:

• Diploma or equivalent in any discipline

• Preferably with at least 3 years of leadership experience in service industry

• Bilingual - added advantage

• Pleasant personality with a passion for service excellence

• Good telephone etiquette and customer service skills

• Friendly personality and good listening skills

Working Hours:

• 8 am to 6 pm

• 5-day work week, maximum 42 hours

• One Saturday a month to support weekends and Public Holidays when necessary