5,351 Customer Interaction jobs in Singapore

Job Title: Customer Service Officer

We are seeking a highly skilled and experienced customer service professional to join our team. As a customer service officer, you will be responsible for providing exceptional customer experiences through various channels.

• Duties and Responsibilities: Assist customers in person, by phone, or online; answer questions, schedule appointments, and resolve complaints; coordinate with technicians and track service requests; arrange and monitor shipments for service needs; maintain service records, process orders and payments; keep inventory and service area organized.

• Qualifications: At least 1-2 years of experience in customer service line;

We are seeking a skilled and dedicated Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service to internal and external customers via phone, email, or face-to-face interactions.

Key Responsibilities:

• Act as the primary point of contact for customers, responding to their inquiries, requests, and feedback in a timely and professional manner.
• Resolve customer complaints effectively, escalating issues to relevant departments where necessary.
• Maintain accurate records of customer interactions using CRM systems or internal databases.
• Follow up on customer interactions to ensure issues are resolved to satisfaction.
• Collaborate with internal teams to deliver seamless service.
• Identify opportunities to improve service processes and customer satisfaction.

Requirements:

• Bachelor's Degree in a relevant field.
• Proven experience in customer service, call centre, or front desk roles is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Customer-oriented mindset with patience and empathy.
• Able to multitask and work under pressure.
• Proficiency in MS Office.
• Fluent in English; additional languages are an asset.

This is an excellent opportunity for a motivated and customer-focused individual to join our team and contribute to delivering exceptional service to our customers.

We are seeking a skilled Sales Assistant to work with our clients at the point of sales in Singapore. The ideal candidate will have excellent communication skills, be physically fit, and able to start work immediately.

• Provide exceptional customer service delivery
• Operate Point of Sales system accurately
• Stock replenishment and expiry date management
• Goods receiving and checking
• General housekeeping and cleaning at the station

Requirements:

• Full Time & Part Time position
• Physical fitness
• Able to start work immediately
• Able to perform shift work, and work on weekends or public holidays
• No prior experience is required to apply
• Welcome applications from Singaporean & SPR candidates

Duration: 7th October to the end of February 2025, with a salary package including overtime pay and working hours of any five days in a week, from 8:30 am to 6 pm or 11 am to 9 pm.

Location: East

Job Description:

• Act as the first point of contact for customers.
• Understand both internal and external customer needs, anticipating requirements and giving high priority to customer satisfaction.
• Provide satisfactory explanations to customers and take remedial action when necessary.

Required Skills and Qualifications:

• Minimum O level/Higher NITEC in any field.
• No prior experience is required, as comprehensive training will be provided.

Benefits:

• Competitive salary package.
• Overtime pay.

Others:

Confidential treatment of candidates' information is assured. For interested applicants, please send your updated resume to the designated contact person.

WE ARE HIRING

FOR OUR SAFETY TRAINING CENTRE IN TUAS, SINGAPORE

RELYON ASIA is a member of RelyOn Global, with headquarter in Copenhagen, Denmark who today are recognized as the world's largest provider of specialist safety training for the offshore, maritime and renewable industries. Each year, we provide the most realistic and valuable training to thousands of employees from the energy and shipping industries.

Position Title: Customer Relations and Admin Executive (CRE)

We are seeking a detail-oriented and organized individual to join our team as the Customer Relations and Admin Executive (CRE) at our safety training centre in Tuas, Singapore. If you have excellent administrative and service excellence skills, strong communication skills, and a passion for contributing to the smooth operation of a dynamic training environment, we welcome and encourage you to apply for this position.

Job Function

Reporting to the Team Leader, the CRE will play a key role in supporting the administrative functions of the training centre as well as carrying out the role as the Ambassador of the organization in providing services to our respected clients and participants attending safety training. This position involves handling a variety of administrative tasks to ensure the efficient operation of the centre.

Job Responsibilities:-

• Provide administrative support to the training & operations and commercial department as needed.
• Assist with the coordination of training sessions, including training preparation, logistics arrangements, and training confirmation.
• Support team members with clerical tasks, including data entry and maintaining administration filing systems.
• Maintain accurate records and databases, including student attendance, course evaluations, and equipment inventory.
• Manage direct inquiries from clients at Centre and provide information about training programs and services.
• Collaborate with other team members on special projects and initiatives.
• Handle ad-hoc tasks and projects as assigned by the Team Leader.

Job Requirements:-

• Minimum Diploma in Business Administration or a related field.
• More than 2 years of administrative experience.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint) and a willingness to learn new software.
• Excellent organizational skills and a proactive approach to problem-solving.
• Strong written and verbal communication skills with attention to detail.
• Highly motivated, adaptable, and eager to contribute to a collaborative team environment.
• Ability to prioritize tasks, manage time effectively, and work with minimal supervision

Eligibility : Open for Singapore Citizen Only

If you are ready to kick-start your career as the Customer Relations and Admin Executive and be part of a dynamic team, we encourage you to apply today

Job Types: Full-time, Permanent

Pay: From $2,500.00 per month

Benefits:

• Dental insurance
• Health insurance
• Professional development

Work Location: In person

We are a construction doing many different types of construction project, one of which is HDB Home Improvement Programme, those staying in the older flat will know it. Work site will be situated at Woodland

As a brief the job scope are as follows:-

1) Attending to feedback by resident ;

2) Arranging test/survey into resident unit ;

3) Preparing schedule for internal works ;

4) Liaise with Supplier/Sub con on the rectification and ongoing works ;

5) Preparing Notices to resident on the oncoming activities ;

6) Assisting Project Manager on admin and other works ;

7) Prepare before and after photos of work done for QS progress claim;

8) Attending night meeting(once a month or once every 3 months), off will be given ;

There will be 3 person working in a team at the information centre , 1 PRO and 2 APRO. PRO will guide you through all the procedure.

The working hours will be either from 830am to 530pm or 9am to 6pm, alternate Saturday off.

Some of the Company Benefit will be as follows:-

1) 14 days annual leave ;

2) 14 days annual medical leave(MC must be provided) ;

3) Job bonus

Please reply if you are interested and we can arrange an interview with you. Please also let me know your expected salary and available time for commence work.

Overview

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

As an Email Agent in our Customer Contact Centre (CCC), you will be the frontline representative of Cycle & Carriage Singapore, managing customer communications primarily through email and digital channels. You will play a vital role in ensuring customer satisfaction by delivering timely, empathetic, and solution-oriented responses. This role demands strong written communication skills, a customer-first mindset, and the ability to collaborate across departments to resolve issues efficiently.

• Serve as the first point of contact for customer queries, feedback, compliments, and complaints via email and social media platforms.
• Respond to customer communications with clarity, empathy, and professionalism, ensuring alignment with brand tone and service standards.
• Manage and resolve escalated cases with tact and urgency, ensuring customer concerns are addressed thoroughly.
• Maintain accurate and up-to-date records of customer interactions in the CRM system.

• Liaise with internal departments to gather information and facilitate case resolution.
• Coordinate with relevant teams to ensure timely follow-up and closure of customer cases.
• Support internal stakeholders in meeting audit and compliance requirements related to customer service documentation.

• Monitor case progress and ensure service level agreements (SLAs) are met.
• Identify recurring issues or service gaps and escalate them to the Manager for review and process improvement.

• Support the execution of special projects, campaigns, and assignments.
• Contribute to the development and enhancement of the internal knowledge base by documenting frequently asked questions, standard responses, and resolution workflows.

• Minimum Diploma in Business Studies, Communications, or a related field.
• At least 2 years of experience in customer service, preferably in email or digital support.
• Experience in the automotive, service, or hospitality industry is advantageous.
• Excellent command of written English with strong grammar, tone, and formatting skills.
• Pleasant and professional communication style with strong listening and interpersonal abilities.
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable navigating multiple IT systems.
• Familiarity with CRM platforms and social media tools.
• Strong time management and organizational skills to handle multiple cases simultaneously.
• Team-oriented with a proactive attitude and a customer-centric mindset.
• Adaptable to digital transformation and open to learning new tools and processes.

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently been recognised for commendable people practices such as:

• HR Asia's Best Companies to Work Platinum Award in 2024 (10th consecutive year winner)
• Happiest Workplace Award 2024
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C's people practices. Keen for a career conversation? Connect with us to find out more.

You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application.

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Tembusu Institute is looking for a detailed and structured Customer Relations Executive who is interested in analyzing data, great with customers, and familiar with digital technologies. Your role is key in ensuring that payments for products and services are duly collected and recorded in our central database system to ensure full delivery of our services.

1. Attend to customer enquiries on courses, course contents, and types of funding.
2. Filter sales enquiries to relevant programme advisors to secure leads.
3. Ensure customer satisfaction from point-of-sale to course completion or module end.
4. Create relationships with corporate entities to ensure the satisfaction of their student representatives.
5. Assist with and make arrangements for student requests (e.g., change of intakes, reassessments, withdrawals).
6. Handle customer complaints, provide solutions, and follow up to ensure resolution.
7. Develop, test, and implement ways to improve or digitalize student onboarding.
8. Innovate and implement new methods to ensure customer satisfaction.

1. Strong communication and active listening skills.
2. Familiarity with technology systems and practices.
3. High level of responsibility and ability to work within tight timelines.

1. Higher Nitec or equivalent and above.
2. Experience in customer service is an advantage.
3. Ability to work on weekends or public holidays.
4. Proficient in Microsoft Excel.
5. Proficiency in Chinese/Mandarin is an advantage.

Inspired by the enduring strength and grace of the Tembusu tree, Tembusu Institute stands for resilience, growth, and innovation. Our diverse curriculum spans disciplines from textile and fashion to AI, engineering, business, and the musical arts, positioning us as a comprehensive, forward-thinking institution. Rebranded in 2024, Tembusu Institute Pte. Ltd. continues its partnership with SkillsFuture Singapore (SSG) as an appointed Continuing Education and Training (CET) Centre. We are also proud to be EduTrust-certified by SSG, reflecting our commitment to high-quality education and training. At Tembusu Institute, we are dedicated to equipping students with the skills they need to excel in dynamic industries, empowering them to shape their futures with confidence and creativity.

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Main Duties and Key Responsibilities:

• Streamline all the commercial and administrative functions of the marina (i.e berthing records, berthing agreements, application forms, waiting lists, financial records, invoices, petty cash, purchase orders, follow-up of berthing enquiries etc.)
• Prepare, with the Accounts Department, all financial and other relevant information for reports to management and provide secretarial assistance to the marina staff.
• Assist with work schedules, staff attendance, holiday records and other HR-administration related data.
• Serve as the prime contact person for all the marina stakeholders and handle their enquiries promptly and professionally.
• In charge of the reception area and the general reception of our valued guests by welcoming them with a smile and a fresh drink.
• Answer phone calls, direct enquiries, take reservations, and check in/out guests using the computerized reservations and billing system.
• Assist in other duties assigned by the Marina Director.

Job Requirements:

• Preferably a degree holder.
• Able to work on weekends and public holidays.
• Possess nautical knowledge or the willingness to acquire it.
• Have a positive and cheerful disposition with an open and proactive work attitude.

Entry level

Full-time

Administrative and Customer Service

Industries: Hospitality and Maritime Transportation