91 Customer Intelligence jobs in Singapore

Job title
Experienced Recruiter- Financial & Professional Services | FinTech | Digital Assets | Web3 | ESG
Overview
Our client is a well-established, globally reputed MNC and currently looking to hire a seasoned individual to lead their Marketing Intelligence team in HK.
Responsibilities
To lead a current team of individuals and partner with key business units to enable and drive data- driven decisions
Lead and deploy various marketing modelling and measurement tools and approaches for greater accuracy, including AI- powered.
Use AI and machine learning tools for better insights into marketing spend, returns, clients, markets as well as areas of improvement
Continuously support product and revenue teams with regular insights from marketing campaigns to enhance their approach to revenue and market expansion
Ensure strong data governance and compliance.
Qualifications
A relevant qualification in marketing or finance and at least 12+years of working experience in marketing analytics
A proven track record in data science and analytics, with prior success stories in supporting business and commercial decision making
Strong experience in MTA, MMM, and AI/ML applications in marketing analytics necessary
Experience in using Google marketing platform, AWS, AppsFlyer and etc.
Ability to multitask and work in a fast driven environment.
Excellent written and spoken English, and strong presentation skills required
Application
Please email your CV directly in word format to
Please note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 5 business days, we regret to inform you that your application for this position was unsuccessful.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development and Marketing
Industries
Financial Services, Information Services, and Technology, Information and Media
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We are seeking a Head of Marketing Intelligence to lead our marketing measurement and analytics strategy. This role is designed for a proven operator who combines deep analytics and data science expertise with hands-on experience working closely with marketing teams to drive performance. You will be responsible for building scalable attribution frameworks, advancing predictive and probabilistic models, and deploying AI-driven and automated solutions (including Generative AI) that unearth actionable insights to drive customer growth. This is a senior leadership role with high visibility and direct impact on company growth.

Leadership & Strategy

• Define and own the marketing intelligence roadmap.
• Build and lead a high-performing team of analysts, engineers, and data scientists.
• Partner with Growth, Data, Finance and Product Marketing leadership to enable data-driven decisions.

Measurement & Modelling

• Lead the design and deployment of multi-touch attribution (MTA) and probabilistic attribution approaches.
• Champion marketing mix modelling (MMM) to measure cross-channel ROI and incrementality.
• Advance predictive analytics for LTV, churn, and customer journey optimisation, leveraging AI-powered models for greater accuracy.

AI, GenAI & Automation

• Deploy AI and machine learning models for anomaly detection, predictive spend optimization, and customer segmentation.

Introduce Generative AI (GenAI) solutions for:

• Automated campaign insights ("explain spend efficiency by channel in natural language").
• Dynamic customer journey clustering to identify emerging cohorts.
• Generating personalized marketing narratives and creative testing at scale.
• Build a culture of automation where insights flow seamlessly into marketing strategy and execution.

Data Infrastructure & Governance

• Oversee marketing data pipelines and modelling powered by AppsFlyer, Databricks, Google Marketing Platform, and Google BigQuery.
• Ensure strong data governance, quality, and compliance with GDPR, CCPA, ATT, and other privacy regulations.

Reporting & Insights

• Develop and maintain high-impact dashboards in Tableau.
• Deliver regular insights that guide marketing investment and strategy, supported by automated reporting and GenAI-driven summaries for executives.
• Act as the bridge between advanced AI/ML outputs and marketing strategy, ensuring models directly influence spend and creativity.

• Proven operational track record in analytics and data science, with extensive experience in marketing measurement.
• Expertise in Attribution modelling (deterministic, probabilistic, MTA) Marketing mix modelling (MMM) AI / ML applications in marketing analytics
• Generative AI solutions for insights automation and customer growth strategies. AppsFlyer, Databricks, Google Marketing Platform, AWS & Google BigQuerySQL and Tableau
• Strong background in data governance, compliance, and privacy frameworks.
• Excellent communicator able to simplify complex analytics and AI-driven insights into clear business recommendations.
• Experience in fast-growth industries such as mobile apps, gaming, fintech, or subscription models preferred.

We are seeking a skilled professional to support our marketing campaigns and data initiatives. The successful candidate will analyze customer data, generate insights, and provide reporting to help improve campaign performance.

• Prepare and mine data for marketing campaigns.
• Conduct pre- and post-campaign analysis.
• Generate customer target lists for marketing teams and agents.
• Build and enhance dashboards for decision-making.
• Support Group Data initiatives (e.g., data migration, UAT, data quality checks).
• Ensure compliance with internal policies and regulations.

• Degree in Business, Data Analytics, Statistics, or related field.
• Proficient in SQL, Tableau (or other BI tools), and Excel.
• Strong analytical and problem-solving skills.
• Knowledge of data mining and campaign analytics.
• Detail-oriented, with ability to work independently and in a team.

This is an exciting opportunity for a motivated individual who can work effectively in a team environment. If you meet the requirements of this role, please submit your application.

Location: City Hall

Mon–Fri | Choice of Shifts

Permanent with CPF + Benefits

$1,200/month ($3.50/hr) OR 1,600/month ( 20/hr)

Join a meaningful public sector initiative as a Customer Insights Officer, where your voice helps shape services that impact the nation. You'll conduct short phone surveys using a provided script — no selling, just listening and recording responses.

• Conduct surveys over the phone with professionalism and courtesy
• Follow the script provided to collect accurate and unbiased responses
• Enter survey results into a computer system efficiently
• Maintain a positive attitude, even in the face of call rejections
• Deliver excellent service while gathering meaningful feedback

• Afternoon Shift: 12:30 PM – 4:30 PM | $1,2 0/month
• Evening Shift: 5:30 PM – 9:30 PM | $1 600/month
  
  Monday to Friday only

• CPF Contributions
• Pro-rated Leave Benefits (7 days AL & 14 days MC)
• Medical Coverage + Dental Benefits
• Clean, comfortable office near City Hall MRT
• Supportive team environment and training provided
• Attractive Performance Bonus (up to 2 months)

• GCE 'N' Level and above
• Comfortable making calls and handling rejections
• Motivated, responsible, and keen to contribute to public service

For Faster Application, please quote the job title and send in your resume to

Go Ai Wei

EA Registration Number: R

Cornerstone Global Partners

Licence Number: 19C9859

Qualifications

Education & Experience

• Bachelor's or Master's in Business, Data Analytics, Computer Science, Psychology, Design, or related field
• 7+ years in customer experience, insights, or analytics roles; 3+ years in leadership
• Expertise in NPS/VOC programs, custom research design, and quantitative methods
• Proficient in data analysis (e.g., SQL), visualization (e.g., Tableau, Power BI), CRM, and customer feedback tools (e.g., Qualtrics, Medallia)
• Experience balancing fast-paced research with methodological rigor

Skills & Abilities

• Strong analytical, problem-solving, and organizational skills
• Deep knowledge of research methodologies, especially for Human-Centred Design
• Skilled in creating clear visual deliverables (dashboards, journey maps, etc.)
• Excellent communication and presentation skills, including to senior leaders
• Proven leadership and team development abilities
• Strategic, adaptable, and customer-centric

Job Types: Full-time, Permanent

Benefits:

• Health insurance

Key Responsibilities
Lead Customer Insights, NPS and Market Research Strategy
Establish Best Practices
Customer Advocacy
Actionable Insights
Cross-Functional Collaboration
Education and Experience
Bachelor's or Master's degree in Business, Data Analytics, Computer Science, Psychology, Design, or a related field.
Minimum of 7 years' professional experience in customer experience management, customer insights, or analytics roles, with at least 3 years in a leadership capacity.
Proven expertise in designing and executing custom research tracks, running NPS/VOC programs and applying both traditional and advanced research methodologies, with a strong emphasis on quantitative research for digital and service design.
Strong background in data analysis and statistical tools (e.g., SQL), with experience in data visualization (e.g., Tableau, Power BI), CRM systems, and customer feedback platforms (e.g., Qualtrics, Medalia).
Required Skills and Abilities
Highly self-directed, organized, and efficient, with strong analytical and problem-solving skills.
Deep knowledge of diverse research and NPS methods, and the ability to select and apply the most appropriate approach for each project, especially in quantitative research supporting Human Centred Design.
Proficient in synthesizing complex, multi-source data into clear, visual deliverables such as executive dashboards, journey maps, and process flows.
#J-18808-Ljbffr

Key Responsibilities
Lead Customer Insights, NPS and Market Research Strategy
Establish Best Practices
Customer Advocacy
Actionable Insights
Cross-Functional Collaboration
Qualifications
Education and Experience
Bachelor's or Master's degree in Business, Data Analytics, Computer Science, Psychology, Design, or a related field.
Minimum of 7 years' professional experience in customer experience management, customer insights, or analytics roles, with at least 3 years in a leadership capacity.
Proven expertise in designing and executing custom research tracks, running NPS/VOC programs and applying both traditional and advanced research methodologies, with a strong emphasis on quantitative research for digital and service design.
Strong background in data analysis and statistical tools (e.g., SQL), with experience in data visualization (e.g., Tableau, Power BI), CRM systems, and customer feedback platforms (e.g., Qualtrics, Medalia).
Required Skills and Abilities
Highly self-directed, organized, and efficient, with strong analytical and problem-solving skills.
Deep knowledge of diverse research and NPS methods, and the ability to select and apply the most appropriate approach for each project, especially in quantitative research supporting Human Centred Design.
Proficient in synthesizing complex, multi-source data into clear, visual deliverables such as executive dashboards, journey maps, and process flows.
#J-18808-Ljbffr

Overview

As a Management Trainee , you will undergo structured rotations across Product, Operations, Sales, and Marketing , gaining hands-on experience in Supply Chain trade intelligence solutions, market expansion, and B2B sales strategies.

Key Responsibilities

• Develop a strong understanding of global trade intelligence, customs data, and industry trends.
• Gain hands-on experience with trade intelligence products, including APIs, SaaS platforms, and analytics tools.
• Conduct market research and competitive analysis to identify business opportunities.
• Support B2B sales efforts by generating leads, managing CRM systems, and assisting in client engagement.
• Prepare and deliver sales presentations, proposals, and business reports for potential clients.
• Assist in digital marketing initiatives such as SEO, Google Ads, LinkedIn outreach, and content creation.
• Develop trade reports, case studies, and marketing materials to support branding and business development.
• Work with the Product team to enhance SaaS and API functionalities based on client feedback.
• Contribute to pricing, bundling, and go-to-market strategies to support revenue growth.
• Collaborate with cross-functional teams to drive market expansion efforts in SEA, Americas, and EU regions.

Who We Are Looking For

️ Bachelor’s degree in Business, Marketing, International Trade, or related fields.

️ 0-2 years of experience in B2B sales, marketing, or product-related roles (Fresh graduates are welcome).

️ Strong analytical skills with an interest in trade data and market intelligence.

️ Excellent communication and presentation skills for client engagement.

️ Self-motivated with a growth mindset and the ability to adapt in a fast-paced environment.

Why Join Us?

Fast-track career development into Product, Sales, or Marketing leadership roles .

Exposure to high-impact projects in a global trade intelligence company.

Work alongside industry experts and mentors to accelerate learning.

Competitive salary with performance-based career progression .

Basic Infomation

Department:

AliCloud Intelligence Group

Degree:

Bachelor

Work Experience:

5 year

Job Description

• Develop and execute strategic marketing plans to increase brand awareness and drive lead generation for Alibaba Cloud's products and services in Singapore and the Southeast Asia region.
• Collaborate with cross-functional teams to align marketing strategies with business objectives and ensure consistent messaging across channels.
• Manage and optimize digital marketing campaigns, including social media, email marketing, and paid advertising, to enhance engagement and conversion rates.
• Conduct market research and analysis to identify trends, customer needs, and competitive landscape to inform marketing strategies and initiatives.
• Organize and participate in industry events, webinars, and trade shows to promote Alibaba Cloud and its offerings.
• Create and localize marketing content, including brochures, presentations, and case studies, to effectively communicate value propositions to diverse audiences.
• Monitor and report on the effectiveness of marketing activities, using data-driven insights to refine strategies and improve ROI.
• Build and maintain strong relationships with media partners, agencies, and other external stakeholders.

Position Requirement

• Bachelor's degree in Marketing, Business Administration, or a related field.
• 5+ years of experience in marketing, preferably within the technology or cloud computing sector.
• Proficiency in both spoken and written Chinese is a must.
• Strong understanding of digital marketing tools and platforms, along with experience in campaign management.
• Excellent communication and interpersonal skills, with the ability to work effectively in a multicultural environment.
• Analytical mindset with the ability to interpret data and translate insights into actionable strategies.
• Self-motivated, detail-oriented, and able to manage multiple projects simultaneously.