1,181 Customer Implementation jobs in Singapore

• Lead the planning and execution of customer onboarding, ensuring high-quality service delivery across Maersk functions.
• Identify, assess, and mitigate risks throughout the implementation process to ensure timely delivery and minimize disruptions.
• Engage and manage internal and external stakeholders to align expectations, resolve issues, and drive successful project outcomes.
• Maintain clear, consistent communication with all stakeholders to support alignment and smooth project execution.
• Provide regular progress updates and escalate issues timely to senior leadership to facilitate proactive decision-making.

• Drive customer engagements to achieve alignment between customer's requirements and processes against Maersk standards
• Develop and maintain strong relationships with key customer stakeholders at strategic and operational levels.
• Monitor operations post Go-Live and serve as customer's focal for issue resolution during Hypercare
• Conduct gatekeeping to ensure the implemented solution aligns with the agreed commercial terms and awarded scope.

• Ensure infrastructure for customer solutions is in place including: resource recruitment, SOPs, IOPs, systems/EDI setup, customer and vendor training, as well as performance reporting.
• Ensure sound processes are in place and monitor compliance by executing teams, to deliver optimal quality services

• Support Sales team during Commercial Pursuit phase for strategic customers by presenting Maersk implementation methodology, project planning and execution approach
• Provide expertise consultancy to Sales in terms of feasible approach and timelines for customer onboarding

• 5-10 years of operations experience in Logistics (trucking, LCL, Custom brokerage, etc) and/or Supply Chain Management (4PL).
• Experience working in large multi-country organizations with cross-functional matrix structures
• Proven project management skills handling mid to high-level complexity projects
• Excellent communication and conflict resolution abilities
• Customer-centric with exceptional stakeholder management skills
• Ability to deliver high-quality results under tight deadlines
• Strong analytical skills and ability to interpret large quantity of data
• Ability to lead without authority, influence and collaborate effectively across cross-functional teams

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

We offer

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Key responsibilities

In this role, you will be an integral part of delivering Maersk’s vision of becoming the Global Integrator of container logistics, by leading the smooth onboarding of new business in Southeast Asia.

You will drive cross-functional collaboration, align internal capabilities with customer needs, and accelerate time-to-value—key to delivering a fully integrated customer experience.

Ultimately, you will play a pivotal role in shaping the customer journey—translating commercial agreements into operational success, delivering a transformative experience for our customers that lays the foundation for long-term strategic partnerships.

Project Management

• Lead the planning and execution of customer onboarding, ensuring high-quality service delivery across Maersk functions.
• Identify, assess, and mitigate risks throughout the implementation process to ensure timely delivery and minimize disruptions.
• Engage and manage internal and external stakeholders to align expectations, resolve issues, and drive successful project outcomes.
• Maintain clear, consistent communication with all stakeholders to support alignment and smooth project execution.
• Provide regular progress updates and escalate issues timely to senior leadership to facilitate proactive decision-making.

Customer Relationship Management

• Drive customer engagements to achieve alignment between customer’s requirements and processes against Maersk standards
• Develop and maintain strong relationships with key customer stakeholders at strategic and operational levels.
• Monitor operations post Go-Live and serve as customer’s focal for issue resolution during Hypercare
• Conduct gatekeeping to ensure the implemented solution aligns with the agreed commercial terms and awarded scope.

Operational Engagement

• Ensure infrastructure for customer solutions is in place including: resource recruitment, SOPs, IOPs, systems/EDI setup, customer and vendor training, as well as performance reporting.
• Ensure sound processes are in place and monitor compliance by executing teams, to deliver optimal quality services

Commercial Engagement

• Support Sales team during Commercial Pursuit phase for strategic customers by presenting Maersk implementation methodology, project planning and execution approach
• Provide expertise consultancy to Sales in terms of feasible approach and timelines for customer onboarding

We’re looking for

• 5-10 years of operations experience in Logistics (trucking, LCL, Custom brokerage, etc) and/or Supply Chain Management (4PL).
• Experience working in large multi-country organizations with cross-functional matrix structures
• Proven project management skills handling mid to high-level complexity projects
• Excellent communication and conflict resolution abilities
• Customer-centric with exceptional stakeholder management skills
• Ability to deliver high-quality results under tight deadlines
• Strong analytical skills and ability to interpret large quantity of data
• Ability to lead without authority, influence and collaborate effectively across cross-functional teams

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

• This position sits within the Private Wealth BCCO unit and is responsible for supporting the front office in ensuring timely and compliant onboarding of new clients. The successful candidate is expected to be well-versed in AML/CFT and CDD standards, and familiar with the documentation and regulatory requirements for Private Wealth account types. The role requires a meticulous eye for detail, strong communication skills, and the ability to manage multiple stakeholders and competing priorities.
• Review and assess onboarding documentation to ensure completeness, accuracy, and compliance with MAS regulations and internal policy standards.
• Identify and escalate any deficiencies or red flags in client KYC, source of wealth (SoW), and background information.
• Liaise with Relationship Managers (RMs) to clarify submissions and obtain supporting documentation where required.
• Provide guidance to RMs on KYC requirements and support them in meeting submission standards.
• Ensure proper risk classification based on client profile, SoW, and overall risk factors.
• Coordinate with Financial Crime Compliance (FCC) and other control functions where escalation or additional review is necessary.
• Monitor onboarding turnaround time and ensure cases are processed within SLA.
• Support internal projects and initiatives related to onboarding process enhancements, checklist updates, and policy changes.
• Ensure proper documentation and record-keeping to support audit readiness and regulatory inspections.
• Ability to work independently with minimal supervision, and collaborate effectively with both front office and control functions.

Elsa Fontanne (CEI No. R24124496)

Email Address:

Recruitment Consultant

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Our client is a European Bank hiring a KYC Specialist in the private banking space to support their Account Management team.

• Understanding of Source of Wealth/ Funds Corroboration.
• Ensure that the onboarding and review requirements are in accordance with Bank's AML/KYC standards and regulatory requirements
• Ensure the relevance and completeness of KYC information (in partnership with the RM) and performs appropriate due diligence checks and information searches
•  Oversight the end-to end account opening/ review process of client accounts. Communicate efficiently with other relevant stakeholders such as Compliance and Client Management when necessary
•  Escalate any red flag/ alerts timely if appropriate and follow up with the RM on client onboarding/client review related matters and for escalated/prioritized cases
• Prepare the required KYC screening list on new/existing clients by documenting and corroborating the information obtained from RM on the client.

Requirements:

• Minimum 2-4 years of relevant experience on both onboarding and recertification.
• Understanding of KYC processes
• Ability to start work within short notice

Interested applicants are kindly welcome to email detailed resume in MS Word format to:

EA Licence No.: 99C4599

EA Registration No.: R1104662

EA Personnel: Celine Tan Si Ling

• This position sits within the Private Wealth BCCO unit and is responsible for supporting the front office in ensuring timely and compliant onboarding of new clients. The successful candidate is expected to be well-versed in AML/CFT and CDD standards, and familiar with the documentation and regulatory requirements for Private Wealth account types. The role requires a meticulous eye for detail, strong communication skills, and the ability to manage multiple stakeholders and competing priorities.
• Review and assess onboarding documentation to ensure completeness, accuracy, and compliance with MAS regulations and internal policy standards.
• Identify and escalate any deficiencies or red flags in client KYC, source of wealth (SoW), and background information.
• Liaise with Relationship Managers (RMs) to clarify submissions and obtain supporting documentation where required.
• Provide guidance to RMs on KYC requirements and support them in meeting submission standards.
• Ensure proper risk classification based on client profile, SoW, and overall risk factors.
• Coordinate with Financial Crime Compliance (FCC) and other control functions where escalation or additional review is necessary.
• Monitor onboarding turnaround time and ensure cases are processed within SLA.
• Support internal projects and initiatives related to onboarding process enhancements, checklist updates, and policy changes.
• Ensure proper documentation and record-keeping to support audit readiness and regulatory inspections.
• Ability to work independently with minimal supervision, and collaborate effectively with both front office and control functions.

Elsa Fontanne (CEI No. R24124496)

Email Address:

Recruitment Consultant

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

eToro is the trading and investing platform that empowers users to invest, share, and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest simply and transparently. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies, and benefit from shared knowledge. We have 40 million registered users from 75 countries, and our platform is available in 20 languages. eToro is an innovative, fast-growing business and is listed on Nasdaq in May 2025. We have over 1,500 employees across more than 10 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here.

eToro is on the hunt for a Client Onboarding Manager who is a people person, customer-centric, and ready to transform newcomers into trading experts faster than you can say "stock market.

This is a 6-month contract position, with the possibility of future opportunities depending on performance and business needs.

What will you be doing?

• Inbound Call Management / Outbound Call Activities: Conduct outbound onboarding calls to potential customers to assist them in starting their journey with eToro.
• Follow up on leads generated through marketing campaigns, referrals, or inquiries.
• Identify customer needs and provide tailored solutions that meet their requirements.
• Ideal to be capable of providing general market updates and understanding of the financial markets & products.
• Handle inquiries & verification of accounts, sharing our products and services, providing prompt and professional responses to customer questions, and building strong customer relationships over the phone.
• Maintain accurate customer records in the CRM system, ensuring all interactions are documented.
• Achieve or exceed individual and team daily, weekly, and monthly targets to meet all KPIs set out in Service Quality Standards and Balanced Scorecard.

• Proven experience in telesales, customer service or a related role.
• 1-3 years of total experience in financial services, a telemarketer/customer success agent will have an advantage.
• Strong verbal communication and active listening skills.
• Ability to handle high call volumes while maintaining quality and professionalism.
• Goal-oriented mindset with the ability to handle objections and close deals effectively.
• Excellent problem-solving skills and a customer-first mindset.
• Highly motivated and sales-driven individual who is also an excellent team player.
• Proficient in using CRM systems and Microsoft Office applications.

This role will be based in our Singapore office. Candidates must have full working rights in Singapore.

Role Overview
The Onboarding Specialist is responsible for guiding new clients through the initial setup and integration process, ensuring a smooth and efficient transition into the company’s products or services.
This role involves coordinating with internal teams, providing training and resources, addressing client inquiries, and ensuring all technical and administrative requirements are completed.
The Onboarding Specialist plays a key role in enhancing customer satisfaction, reducing time-to-value, and fostering long-term client relationships.

Key Responsibilities

• Lead clients through the onboarding journey, from contract signing to full product adoption.
• Coordinate with internal departments (sales, technical support, customer success) to ensure a seamless setup process.
• Deliver tailored product training and resources to clients, including virtual and in-person sessions.
• Respond to client inquiries promptly, offering clear and professional guidance.
• Ensure all technical configurations, account activations, and administrative requirements are completed on schedule.
• Monitor onboarding progress, proactively identifying and resolving any issues that may delay implementation.
• Gather client feedback to improve onboarding processes and enhance overall customer experience.

Requirements

• Fluent in Mandarin Chinese and English (spoken and written), with excellent communication skills.
• Strong understanding of the Greater China market (Mainland China, Hong Kong, Macau, Taiwan), including business culture and client expectations.
• Proven experience in onboarding, customer success, account management, or related client-facing roles.
• Ability to manage multiple client projects simultaneously in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• Tech-savvy, with the ability to quickly learn and explain software products.
• Exceptional interpersonal skills, with the ability to build trust and rapport with diverse clients.

Preferred Qualifications

• Experience in fintech, SaaS, or technology-related industries.
• Familiarity with CRM systems and onboarding tools.
• Prior work experience supporting clients in the Greater China region.

Role Overview
The Onboarding Specialist is responsible for guiding new clients through the initial setup and integration process, ensuring a smooth and efficient transition into the company’s products or services.
This role involves coordinating with internal teams, providing training and resources, addressing client inquiries, and ensuring all technical and administrative requirements are completed.
The Onboarding Specialist plays a key role in enhancing customer satisfaction, reducing time-to-value, and fostering long-term client relationships.

Key Responsibilities

• Lead clients through the onboarding journey, from contract signing to full product adoption.
• Coordinate with internal departments (sales, technical support, customer success) to ensure a seamless setup process.
• Deliver tailored product training and resources to clients, including virtual and in-person sessions.
• Respond to client inquiries promptly, offering clear and professional guidance.
• Ensure all technical configurations, account activations, and administrative requirements are completed on schedule.
• Monitor onboarding progress, proactively identifying and resolving any issues that may delay implementation.
• Gather client feedback to improve onboarding processes and enhance overall customer experience.

Requirements

• Fluent in Mandarin Chinese and English (spoken and written), with excellent communication skills.
• Strong understanding of the Greater China market (Mainland China, Hong Kong, Macau, Taiwan), including business culture and client expectations.
• Proven experience in onboarding, customer success, account management, or related client-facing roles.
• Ability to manage multiple client projects simultaneously in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• Tech-savvy, with the ability to quickly learn and explain software products.
• Exceptional interpersonal skills, with the ability to build trust and rapport with diverse clients.

Preferred Qualifications

• Experience in fintech, SaaS, or technology-related industries.
• Familiarity with CRM systems and onboarding tools.
• Prior work experience supporting clients in the Greater China region.

A client onboarding officer plays a pivotal role in ensuring seamless customer experiences. In this position, you will be responsible for reviewing client account information, coordinating the onboarding process, and maintaining accurate records.

• Conduct thorough reviews of client account information to ensure compliance with regulatory requirements
• Coordinate the onboarding process for new clients by liaising with internal and external stakeholders
• Maintain accurate and up-to-date client records and documentation

Key Qualifications

• Min. 1-2 years of client onboarding experience
• Able to start work immediately

Application Process

Interested candidates should email their resume to initiate the application process.