3,162 Customer Focused Mindset jobs in Singapore

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

The Opportunity

As a Customer Care Officer and key member of our Customer Contact Centre (CCC), you'll be the first voice our customers hear - providing thoughtful, timely, and solution-oriented support. Reporting to the Contact Centre Manager, you'll handle inbound calls with professionalism and empathy, resolving enquiries, feedback, and complaints while ensuring a seamless customer experience.

You'll collaborate with internal teams to resolve cases efficiently and anticipate customer needs with a proactive mindset. If you thrive in a fast-paced environment and take pride in creating exceptional customer experiences, this is your chance to make an impact.

Role & Responsibilities:

• Managing inbound customer calls with professionalism, empathy, and efficiency
• Resolving enquiries, feedback, and complaints
• Coordinating with internal teams to ensure timely and effective case resolution
• Anticipating customer needs and delivering proactive support
• Maintaining accurate documentation and follow-ups to ensure customer satisfaction
• Identifying recurring issues and sharing insights to improve processes and service delivery
• Upholding service standards and contributing to team performance metrics
• Participating in training and development initiatives to stay current with product knowledge and service protocols
• Supporting a culture of continuous improvement by providing feedback and suggestions
• You may also be assigned ad hoc tasks or responsibilities to support operational needs

Requirements

We're looking for someone who is committed to service excellence and thrives in a dynamic environment:

• Possess minimum 'N' or 'O' level with 1-2 years of customer service experience; background in automotive, hospitality, or service industries is a plus
• Clear and confident communication skills with a pleasant and professional phone presence
• Strong command of spoken English and active listening abilities
• Proficiency in MS Office and comfort working across multiple IT systems
• Effective time management and multitasking capabilities
• Adaptability to change and openness to workplace transformation
• A collaborative mindset and a genuine passion for customer service

About the Company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:

• HR Asia's Best Companies to Work Platinum Award in th consecutive year winner)
• Happiest Workplace Award 2024
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C's people practices. Keen for a career conversation? Connect with us to find out more.

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).

Customer Service Ambassador – Automotive Industry

Location: Singapore

At ComfortDelGro Engineering , we're more than just a workplace — we're a diverse and dynamic family united by passion, pride, and purpose. As one of the largest vehicle maintenance and repair workshops in Singapore , we take pride in delivering top-notch service and creating memorable customer experiences.

If you're someone who thrives on connecting with people , enjoys solving problems , and wants a lifelong career filled with growth and recognition — we want YOU

• Be the friendly face that welcomes customers and assists with vehicle check-ins.
• Recommend repair and maintenance solutions with professionalism and care.
• Handle documentation for costing, claims, and vehicle history.
• Manage workshop operations and lead a team of service advisors.
• Ensure customer satisfaction and build lasting relationships.
• Answer customer inquiries via phone and in person.
  Support your manager with ad-hoc duties.

• Minimum 3 years of face-to-face customer service experience .
• Background in retail or restaurant management is welcome
• Diploma holders preferred.
• Bonus if you have technical knowledge of vehicle repairs or troubleshooting experience .
• Proficient in Microsoft Word and Excel .
• Willing to work half-day Saturdays .
  Training on basic automotive knowledge will be provided.

• 14–21 days annual leave (based on years of service)
• Medical insurance
• Long Service Awards
• Staff discounts
• Flexi Benefits up to $500
• AWS & Variable Bonus (based on performance)
• Career development & recognition

If you're fun-loving , creative , and high-spirited , this is your chance to shine and be recognized for your talents. Come be part of a team that values YOU.

Apply now and start your journey with ComfortDelGro Engineering

Customer Service Ambassador – Automotive Industry

Location: Singapore

At ComfortDelGro Engineering, we're more than just a workplace — we're a diverse and dynamic family united by passion, pride, and purpose. As one of the largest vehicle maintenance and repair workshops in Singapore, we take pride in delivering top-notch service and creating memorable customer experiences.

If you're someone who thrives on connecting with people, enjoys solving problems, and wants a lifelong career filled with growth and recognition — we want YOU

• Be the friendly face that welcomes customers and assists with vehicle check-ins.
• Recommend repair and maintenance solutions with professionalism and care.
• Handle documentation for costing, claims, and vehicle history.
• Manage workshop operations and lead a team of service advisors.
• Ensure customer satisfaction and build lasting relationships.
• Answer customer inquiries via phone and in person.
• Support your manager with ad-hoc duties.

• Minimum 3 years of face-to-face customer service experience.
• Diploma holders preferred.
• Bonus if you have technical knowledge of vehicle repairs or troubleshooting experience.
• Proficient in Microsoft Word and Excel.
• Willing to work half-day Saturdays.
• Training on basic automotive knowledge will be provided.

• 14–21 days annual leave (based on years of service)
• Medical insurance
• Long Service Awards
• Staff discounts
• Flexi Benefits up to $500
• AWS & Variable Bonus (based on performance)
• Career development & recognition

If you're fun-loving, creative, and high-spirited, this is your chance to shine and be recognized for your talents. Come be part of a team that values YOU.

Apply now and start your journey with ComfortDelGro Engineering

Name

Officer - Customer Care

Ref #

1150

Date

Tuesday, October 7, 2025

Department

Customer Engagement Department

Job Description

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

The Opportunity

As a Customer Care Officer and key member of our Customer Contact Centre (CCC), you'll be the first voice our customers hear - providing thoughtful, timely, and solution-oriented support. Reporting to the Contact Centre Manager, you'll handle inbound calls with professionalism and empathy, resolving enquiries, feedback, and complaints while ensuring a seamless customer experience.

You'll collaborate with internal teams to resolve cases efficiently and anticipate customer needs with a proactive mindset. If you thrive in a fast-paced environment and take pride in creating exceptional customer experiences, this is your chance to make an impact.

Role & Responsibilities:

• Managing inbound customer calls with professionalism, empathy, and efficiency
• Resolving enquiries, feedback, and complaints
• Coordinating with internal teams to ensure timely and effective case resolution
• Anticipating customer needs and delivering proactive support
• Maintaining accurate documentation and follow-ups to ensure customer satisfaction
• Identifying recurring issues and sharing insights to improve processes and service delivery
• Upholding service standards and contributing to team performance metrics
• Participating in training and development initiatives to stay current with product knowledge and service protocols
• Supporting a culture of continuous improvement by providing feedback and suggestions
• You may also be assigned ad hoc tasks or responsibilities to support operational needs

Job Requirements

Requirements

We're looking for someone who is committed to service excellence and thrives in a dynamic environment:

• Possess minimum 'N' or 'O' level with 1–2 years of customer service experience; background in automotive, hospitality, or service industries is a plus
• Clear and confident communication skills with a pleasant and professional phone presence
• Strong command of spoken English and active listening abilities
• Proficiency in MS Office and comfort working across multiple IT systems
• Effective time management and multitasking capabilities
• Adaptability to change and openness to workplace transformation
• A collaborative mindset and a genuine passion for customer service

About the Company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:

• HR Asia's Best Companies to Work Platinum Award in th consecutive year winner)
• Happiest Workplace Award 2024
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C's people practices. Keen for a career conversation? Connect with us to find out more.

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).

Responsibilities:

• Respond to customer inquiries and requests via phone, email, and live chat.

• Provide accurate and comprehensive information regarding products, services, policies, and procedures.

• Address customer complaints, concerns, and issues with empathy and professionalism.

• Analyze customer concerns and determine the best course of action for resolution.

• Collaborate with relevant departments to escalate and resolve complex issues.

• Follow established protocols and guidelines to ensure consistent service quality.

• Maintain detailed and accurate records of customer interactions and transactions.

• Document solutions, actions taken, and any follow-up required for each customer case.

• Stay up-to-date with the company's products, services, and updates.

• Strive to exceed customer expectations by providing outstanding service.

• Assist colleagues when needed to ensure a cohesive and efficient customer service experience.

• Follow company policies and procedures to ensure consistent and compliant service delivery.

• Adhere to data privacy and security guidelines when handling customer information.

Requirements:

• Minimum GCE 'O' level
• Possess good communication skills and positive attitude
• Ability to handle pressure and tight deadlines
• Computer literate, knowledge in Microsoft applications is a must
• Customer Oriented
• Able to communicate with Mandarin-speaking customers
• Relevant call centre/customer service/retail experience preferred, entry-level candidates are welcome to apply

*This is a renewable contract position (4 months/ 1 year).

Work Timings:Afternoon Shifts

Customer Service Officer (Banking Sector)

Job Requirement:

• Comfortable with using computer applications and tools.
• Background in customer-facing roles (front or backend) is preferred.

Job Role and Responsibilities:

- Achieve set Customer Center targets (KPIs) while upholding service quality.

- Ensure accuracy and compliance for customer requests.

- Promote the Bank's products and services through cross-selling.

- Assist customers in transitioning to the Bank's digital platform based on their preferences.

- Demonstrate flexibility in work deployment as needed.

- Assist Operations in managing customer requests and transactional follow-ups.

- On the job training will be provided.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R

HP:

Recruitment Manager

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

Company

JAL YOGA International Pte Ltd

Designation

Customer Care Executive

Date Listed

30 Jul 2025

Job Type

Entry Level / Junior Executive, Experienced / Senior Executive

Full/PermPart/Temp

Job Period

Immediate Start, For At Least 6 Months

Profession

Customer Service / Communications

Industry

Retail / eCommerce

Location Name

Upper Bukit Timah Road, Singapore

Address

Upper Bukit Timah Rd, Singapore

Map

Allowance / Remuneration

$800 - 1,500 monthly

Company Profile

Jal Yoga International is a well established Yoga studio that has 6 studios around Singapore offering Yoga, Pilates and Barre classes an expanded to Malaysia, Indonesia, Dubai and Philippines.

Job Description

Customer Care Executive|Our Customer Care Executives are the heart of our studio community. While most people are still hitting snooze, you'll be preparing the studio for the day ahead. As the first face our clients see and the last voice they hear, you'll create those small moments that make Jal feel like home.

What you'll do

• Manage customer enquiries through all channels
• Provide exceptional customer service, welcoming both new and returning members and guiding them through our studio policies
• Engage with existing members to build relationships and ensure their continued satisfaction
• Maintain general housekeeping and tidiness throughout the entire studio
• Ensure operational readiness of front desk areas, practice rooms and toilets at all times
• Administrative duties and familiar with Microsoft and Google Sheets

What we're looking for

• Natural warmth, genuine personality and enthusiasm for wellness
• Exceptional customer service skills with attention to detail
• Self-motivated and able to work independently
• Meticulous eye for maintaining our studio standards
• Strong team player
• Eagerness for continuous learning
• Able to handle toilet/shower hygiene as part of studio maintenance
• Able to do mats Sanitising and studio upkeep. Free from dust and hair on the floor

Application Instructions

Please apply for this position by submitting your text CV using InternSG.

Kindly note that only shortlisted candidates will be notified.

Apply for this position

Daily Routine

• Ensure cleanliness and tidiness of the surroundings.
• Ensure all fixtures are functioning well.
• Reporting of fault to the maintenance team.
• Assist Customers and Agents' enquiries via phone calls, message or walk-ins.
• Assist Customers' prayers.
• Sale of Incense Items.
• Processing of the Service forms.
• Processing of the Pedestal Engraving forms.
• Liaising with vendor on the Pedestal Engraving.

Other Roles

• Site tour training for New Agent Training.
• Assist ceremonial team for prayer services (Anling, Bone Picking etc).
• Ad-hoc emcee for FSP case.
• Ad-hoc site tour for Customer.

Others

• Stock take of incense paper inventory.
• Follow up with agents/customer on the outstanding payment and to ensure full payment for services rendered.
• Plan, Organize, Execute and Promote events.
• Report tabulation and analysis of all calls, services, events etc Event Profit & Loss tabulation.
• All ad-hoc duties assign by seniors.

QUALIFICATION

• Secondary/NITEC/Diploma in any discipline.
• Minimum 2 years working experience in related field.
• Excellent Interpersonal and communication skills.

EXPERIENCE / SKILL REQUIRED

• Positive attitude.
• Willing to learn.
• Able to work Independently as well as in a team.
• Possess good communication skills.
• Able to communicate effectively in English.
• Proficient in Microsoft office (Words, Excel, Powerpoint).
• Able to work shift, weekends and public holidays.

World Marketing Group Pte Ltd is hiring a Full time Customer Care Associate role in Bedok, Singapore. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning, Afternoon
• Tuesday: Morning, Afternoon
• Wednesday: Morning, Afternoon
• Thursday: Morning, Afternoon
• Friday: Morning, Afternoon
• Expected salary: $3,000 - $3,700 per month

Company Description

Established in 1982, World Marketing Group Pte Ltd (WMG) is a licensed Postal Service Operator headquartered in Singapore, specializing in cross-border parcel and mail logistics across Asia. Our strategic network covers Singapore, China, Malaysia, Thailand, Hong Kong, and extends partnerships globally.

Role Description

• Manage end to end key account management.

• Manage daily customer enquiries and complaints that come in via email and calls, and ensure timely resolution and to maintain good customer service.

• Expedite all critical orders with local subcontract vendors.

• Assist to manage clients and vendors administratively and operationally.

• Assist to manage and oversee projects operationally to ensure full compliance with the SOPs.

• Assist to update SOPs, billing instructions and payment instructions.

• Assist to work on RFQs from clients.

• Assist to prepare invoices.

• Manage the import/export declaration processes.

• Any other projects as and when assigned.

Qualifications

• Minimum Diploma holders or above in any field

• Effectively bilingual in English and Mandarin to liaise with Mandarin speaking stakeholders

• Need to be IT Savvy (especially MS Office tools)

• Knowledge and experience in logistics with customer service and account management skillsets preferred.

• Commitment to meet tight datelines and reporting requirements

• Mature with excellent interpersonal skills, strong work ethic, independent, entrepreneurial, proactive, and accountable.

• A positive attitude is a must.

• Able to start immediately or within short notice preferred.