3,750 Customer Feedback jobs in Singapore

JOB OVERVIEW

We are looking for a Customer Support (Support Software) who is passionate about creating memorable and remarkable customer experiences. The candidate should be someone who is customer-centric and possess a service mindset. We identify and nurture "best-fit candidates" that are we believe can grow alongside the company.

DUTIES & RESPONSIBLITIES

• Handle customer’s queries, service requests and sales enquiries.

• Manage customer issues and ensuring timely resolution.

• Manage customer requests and enquiries through various media.

• Obtain and maintain records of contacts, accounts and orders.

• Issuing cheque payments, purchase orders (PO), delivery orders (DO), credit notes and follow-up regarding any

incoming collections.

• Prepares Sales Quotations and Delivery Orders.

• Perform any others ad-hoc duties & responsibilities as assigned.

• Handling of any incoming & outgoing daily mails and calls.

QUALIFICATIONS AND REQUIREMENTS

• Candidate must possess at least a Diploma or Professional Certificate in Service Management/Accounts or related field with a minimum of 1 to 2 years relevant working experience preferred.

• Fresh graduates in related fields will also be considered.

• Proficient knowledge in Microsoft Office (Word and Excel) and use of accounting software.

• Good interpersonal and time management skills.

• Independent, meticulous and responsible with good working attitude.

Company description:

National Healthcare Group Polyclinics

Job description:

What you'll do as a Customer Support Associate!

Serving as the voice of our institution, you will be integral to deliver exceptional customer service. You will attend to customer's enquiries and appointment requests via phone calls, email correspondence and live chat in a prompt and professional manner.

You will need to liaise with internal and external departments or escalate problems tactfully to facilitate the effective resolution of problems when necessary.

Profile description:

Skills crucial to success in this role!

• At least 1 year of professional customer service experience in a call centre will be preferred
• Excellent communication skills and telephone etiquette
• Passion for service excellence
• Computer literate, with good typing and active listening skills
• Ability to attend to enquiries from Mandarin-speaking customers will be an advantage
• A strong team player and able to work in a fast-paced and dynamic environment
• Able to commit to 5.25 days (Alternate Saturday) workweek schedule; Staff will be rostered to work on half day Saturday schedule

Note:

• This position will be required to undergo training at Woodlands Polyclinic for 3 to 4 months.
• This position will ultimately be based in StarHub Green (Nearest MRT: Macpherson).
• Candidates with relevant years of experience could be considered for a senior role.

Preferred Qualification!

• GCE 'O'/'A' Level or Diploma (Polytechnic)

Why you should join us!

National Healthcare Group Polyclinics is under the National Healthcare Group, a leader in public healthcare in Singapore and recognized at home and abroad for the quality of its medical expertise and facilities. Become a part of the group where you will be offered a diversity of career options and advancement opportunities in different institutions within the NHG clusters.

We care for our employees and foster a culture anchored on our core values as shown below:

People-Centredness: We value diversity, respect each other and encourage joy in work.

Integrity: We commit ourselves to the highest standards of ethical conduct.

Compassion: We care with love, humility and empathy.

Stewardship: We are responsible for the care of our people, patients and population. We ensure our employees' wellbeing is taken care of while giving their best at work.

As a Customer Support Specialist, you will be responsible for working directly with HubSpot customers, across all product lines and all customer channels. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, a variety of tools within HubSpot. You will strive to deliver a human centered, helpful and consultative Support experience through creative problem-solving, thoughtful communication and tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.

In this role, you will:

• Communicate with customers via phone, live chat, and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries
• Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible
• Identify and diagnose software issues to fix and improve the product experience for our customers
• Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry
• Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through the usage of our software, and convert those opportunities into leads for Sales
• Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall Hubspot experience in mind that grow their businesses better
• Collaborate within HubSpot (with teams such as Customer Success and Product) to retain and grow customers on our platform
• Be a role model and a trusted advisor by showcasing Hubspot values and a customer centric approach in every customer interaction

We are looking for people who:

• Are fluent in English
• Are self-motivated, always curious, and consistently eager to learn, with a growth mindset
• Are performance oriented and demonstrate a strong customer first mentality by providing high quality service to a consistent number of customers daily
• Thrive in a dynamic and collaborative environment and are comfortable with change, ambiguity, working autonomously and using good judgment to make decisions that solve for the customer
• Are seeking to receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role
• Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support
• Are motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts
• Embody our HEART values and add to our company culture
• Work weekday shifts from 8:00 am to 5:00 pm Singapore time

ABOUT THE COMPANY:

OAG is a leading data platform for the global travel industry, offering an industry-first single source for supply, demand, and pricing data.

We empower the global travel industry with high-quality, relevant datasets covering the entire journey from planning to customer experience.

Headquartered in the UK, with operations in the USA, Denmark, France, Germany, Singapore, Japan, China, and Lithuania.

SUMMARY:

We are seeking a multi-lingual (English/Mandarin) Customer Support Specialist to assist our Asia Pacific customers. In this role, you will provide timely and effective product and data support, using strong communication skills to address customer issues, queries, and requests. You will focus on delivering a high-quality customer experience, understanding customer needs, and collaborating with internal and external stakeholders to achieve positive outcomes. Thorough investigation and documentation of issues, along with a commitment to sharing knowledge, are essential to support our backline resources and maintain OAG’s service standards. This is a hybrid role based in our Singapore office.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

Data Product Support

• Resolve assigned customer support issues through thorough analysis, documentation, and knowledge-sharing within the OAG Knowledge Base.
• Utilize deep product and data expertise to guide customers to effective solutions, prioritizing their use case, impact, and needs.
• Communicate clearly and promptly with customers and internal stakeholders to drive swift issue resolution and support a customer-led data and product strategy.
• Provide tailored support for high-volume and high-value customers, ensuring faster responses and proactive communication.
• Protect commercial and technical teams by conducting detailed issue analysis and research, fully qualifying and documenting issues for L2/3 support.

Incident and Escalation Management

• Manage and resolve customer or commercial escalations efficiently, communicating urgently with internal and external stakeholders.
• Record and communicate all customer-impacting incidents via OAG’s Trust Site.
• Identify and escalate root causes of customer issues and incidents to internal stakeholders for resolution.

REQUIRED EXPERIENCE, SKILLS AND COMPETENCIES:

Must Have

• Previous experience in a customer experience role or similar.
• Experience using CRM tools (e.g., Salesforce, JIRA, ServiceNow).
• Strong data analysis and problem-solving skills, including basic SQL proficiency.
• Able to work independently.
• Fluency in English and Mandarin, both spoken and written.

Preferred

• Previous experience working within the travel or aviation ecosystems.
• IT domain skills.

Location: Central (10 Winstedt Road or 583 Orchard Road)

About Us:
All That Jazz is leading the way in dance education in Singapore. Since our founding in 2014, we have grown to over 1,500 students across 5 locations, where we teach and develop skills in multiple dance genres including Jazz, Ballet, Tap, Street Dance, Acro, Musical Theatre, Contemporary and more. Our team is made up of 50+ incredibly talented and hardworking individuals who have created a vibrant and fun work culture that makes All That Jazz a fantastic place to work!

Role Overview:
We are looking for a resourceful and dependable Customer Support Executive to join our studio operations team. You will work closely with our Customer Support Manager to ensure smooth day-to-day operations across our branches.

We are seeking a positive, customer-friendly executive with a strong work ethic to support both customers and teachers. You will be required to provide overall support through email, phone, and in-person interactions, ensuring a seamless studio experience for all.

This role is ideal for individuals with prior customer service experience—especially those who have held senior or team lead roles—who are confident working independently, enjoy fast-paced environments, and are capable of supporting junior team members when needed.

Things You Will Do:

• Greet and welcome customers warmly
• Provide accurate information about our classes, programs, internal events and studio policies
• Respond to general enquiries via email, WhatsApp, phone, and walk-ins
• Process student enrolments, withdrawals, payment collection and other administrative tasks
• Maintain accurate records of class schedules, registrations, private bookings and payments using our studio management software
• Handle customer feedback or concerns in a professional, solutions-oriented manner
• Ensure the studio is kept neat, organised, and report any maintenance issues
• Work closely with the Customer Support Manager on daily operations and process improvements
• Take initiative to identify gaps and contribute to team effectiveness
• Assist in mentoring or guiding junior team members when required
• Any other tasks related to customer support and studio operations

About You:
As the ideal candidate, you will have:

• At least 3 years of relevant experience in customer support
• Prior team lead or supervisory experience (preferred)
• The ability to work independently, reliably, and with a solutions-oriented mindset
• Excellent communication and interpersonal skills, with the ability to connect with people from diverse backgrounds.
• Customer focused attitude (Responsiveness, Accurate & Customer Friendly)
• A proactive attitude and a strong sense of ownership over your responsibilities

Why Join Us:

• Opportunity to be part of a vibrant and inclusive dance community
• Competitive salary with performance-based incentives
• Fun and supportive work environment where your ideas are valued

Working Hours:

• 5 days work week (rotating schedule) Candidate must be willing to work on weekends, with up to 2 weekend days off per month.
• 10am to 7pm on weekdays, 9am to 6pm on weekends

If you’re ready to make an impact and help others discover the joy of dance, we want to hear from you! Apply now and let’s dance our way to success together.

About the role

As a Customer Support Executive at Binal International Pte Ltd, you will be the frontline of our customer service operations. You will be responsible for providing efficient and effective support to our valued clients, ensuring their needs are met and their queries are resolved in a timely manner.

What you'll be doing

1. Responding to incoming customer inquiries via phone, email, service hotline chat in a friendly and professional manner

2. Assist in service calls, scheduling, liaising with sub-contractors, and basic troubleshooting on issues they may encounter

3. Maintaining detailed records of customer interactions and following up on open cases

4. Identifying opportunities to improve customer satisfaction and communicating feedback to the management team

5. Scheduling of service calls with the technical teams and collaborating with other teams.

What we're looking for

1. Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds

2. Strong problem-solving and critical thinking skills to effectively address customer concerns

3. Proficient in using Microsoft Office 365 and other relevant business applications

4. Previous experience in a customer service or sales support role is preferred

5. A friendly, patient, and solution-oriented approach to customer service

6. Ability to work in a fast-paced environment and adapt to changing priorities

What we offer

At Binal International Pte Ltd, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

1. Comprehensive hospitalization insurance coverage

2. Medical benefits

3. Opportunities for professional development and career advancement

About us

Binal International Pte Ltd is a leading distributor of foodservice equipment. With a strong focus on customer satisfaction, we strive to deliver innovative solutions and exceptional support to our diverse client base. Our team of dedicated professionals is passionate about driving business success and creating a positive impact in the community.

If you're excited about this opportunity and believe you have the necessary skills and experience to thrive in this role, we encourage you to apply now.

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

What you'll do

• Respond to Driver Partner enquiries and disputes through professional business writing and phone communication
• Conduct performance coaching calls with Driver Partners who have breached platform policies, balancing empathy with firmness
• Act as a liaison between Driver Partners and Users, investigating disputes and ensuring fair resolution
• Enforce service and safety standards through appropriate disciplinary actions
• Track, analyze, and report on operational data using Excel or Google Sheets
• Support the continuous improvement of workflows, SOPs, and reporting processes

• Diploma or higher in Business or related field
• Proficient in Microsoft Excel or Google Sheets; comfortable learning new tools
• Fluency in English and Mandarin is required, as the role involves communication with Mandarin-speaking Driver Partners
• Excellent written and verbal communication skills, with strong business writing acumen
• Analytical thinker with attention to detail
• Able to be firm yet empathetic when handling challenging situations
• Resilient, adaptable, and thrives in a fast-paced environment

This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice:

We love building HR software. And surely we can do better – with your help.

What We Value

• You have initiative and are innovative
• You seek ownership in your work
• You have passion and ambition
• You love challenges and look for responsibilities
• You have a sense of humour (we love a good joke)
• You possess good English written and spoken communication skills

Responsibilities:

1. Provide first-level support such as system setting, onboarding, payroll processing, etc.
2. Respond to user requests and inquiries via phone, email, or ticketing system.
3. Troubleshoot and resolve system issues, such as login problems, data errors, or functionality errors.
4. Escalate complex issues to the second-level support team or the vendor as needed.
5. Resolve customer complaints, feedback, and inquiries in a professional and courteous manner.
6. Provide information and assistance regarding our products and services.
7. Generate monthly reports on Support Performance for evaluation.

Requirements:

1. Bachelor’s degree in Computer Science, Information Technology, Human Resource, or related field.
2. Able to speak, read, and write in Malay to handle Malay-speaking clients.
3. Minimum 1 year of relevant working experience in HR/Payroll.
4. Knowledge of HR processes and best practices (Malaysia).
5. Excellent communication and interpersonal skills.
6. Ability to work independently and as part of a team.
7. Ability to work under pressure and meet deadlines.

We appreciate people who are constantly working towards improving themselves. If you ever find yourself facing an issue, as a team, we’ll find the solutions together.

When’s a better time to join HerdHR and shape the product of the future? We say NOW.

NOTICE

We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy , and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Consequences of Not Providing Personal Data for Transaction/Service/Application

Please note that if you do not consent to providing the relevant personal data for the purposes of collection, use, and disclosure by HerdHR, it may hinder our ability to interact with you, make a recruitment decision, or comply with legal requirements, possibly resulting in no employment offer.

You may refer to and access our website for more information.

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

• Respond to Driver Partner enquiries and disputes through professional business writing and phone communication
• Conduct performance coaching calls with Driver Partners who have breached platform policies, balancing empathy with firmness
• Act as a liaison between Driver Partners and Users, investigating disputes and ensuring fair resolution
• Enforce service and safety standards through appropriate disciplinary actions
• Track, analyze, and report on operational data using Excel or Google Sheets
• Support the continuous improvement of workflows, SOPs, and reporting processes

• Diploma or higher in Business or related field

• Proficient in Microsoft Excel or Google Sheets; comfortable learning new tools
• Fluency in English and Mandarin is required, as the role involves communication with Mandarin-speaking Driver Partners
• Excellent written and verbal communication skills, with strong business writing acumen
• Analytical thinker with attention to detail
• Able to be firm yet empathetic when handling challenging situations
• Resilient, adaptable, and thrives in a fast-paced environment

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.

This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: