6,750 Customer Excellence jobs in Singapore

Logistics & Customer Excellence Full Time

At Apogee Collective, we are a Singaporean Femtech start-up, curating our own sexual wellness brands, Genvie (previously known as Good Vibes) and Hedonist. We empower people to be sexually liberated guided by one's true pleasure. This role reports directly to Meryl, the co-founder, and is required to work independently and as a team. Hybrid working (80/20 in-person & WFH) with flexible working hours. Office location conveniently located at Tanjong Pagar, with pool and gym facilities as welfare benefits.

Job Scope (70% Logistics, 30% Customer Excellence)Logistics

• Track & Manage inventory levels across various locations (i.e. warehouse, office, consignment locations, etc.) to ensure healthy inventory levels using Shopify, WMS and Excel
• Demand & supply planning to forecast stocks level and restock with suppliers
• Plan inventory movements for events like workshops and pop-ups, etc.
• Manage inbounding and kitting schedule for all our Ops Part timers
• Manage our delivery drivers to ensure timely delivery and good customer service for our customers
• Manage insurance claims process with logistics providers for any missing or defect parcels
• Build strong relationships with suppliers, shipping partners, etc.
• Negotiate for best pricing and commercial terms with our partners
• Lead logistics improvement projects to expand new offerings to customers (e.g. set up pop station in Singapore and express delivery options)
• Lead cost optimization projects relating to shipping, delivery, warehousing, etc. from start to finish

Customer Excellence

• Manage Customer Service with zest and a personal touch and reply to customers promptly via Shopify Chat, Emails and Whatsapp Business
• Liaise with fellow team members (i.e. Marketing, Partnerships, etc.) to answer customer queries and potentially redirecting queries to other team members
• Improve on current SOPs and automated responses/queries

Are you the ideal candidate? We are looking for:

• Fun-loving, with a strong passion for our social cause of empowering pleasure in the field of sexual health & wellness
• Open-minded, curious, and eager to learn with a positive attitude
• Business proficiency in English & Mandarin (spoken and written) to engage with Chinese stakeholders
• Proficient in Microsoft Office (especially Excel), WhatsApp Business & WeChat
• Highly organised, systematic, and good working with numbers
• Customer-focused, always willing to go the extra mile to bring a smile to our clients
• Proficient with sourcing, organisational, and time-management skills
• Strong interpersonal and communication abilities
• Able to work independently as well as collaboratively within a team
• Bonus: Experience in logistics, shipping, customer service, or Shopify

Not sure what exactly to expect? Here's some highlights:

• Revolutionize and shake the sexual wellness industry in Singapore & beyond
• Fun team culture with people who genuinely care for each other's well being
• Social Enterprise focused on growing a sustainable business behind our social cause, meaningful work that actually fill your hearts
• Big believers of work hard play hard with awesome work environment

Still not sold to apply? Read more about us here (search for the titles):

• Timeout: The Origin - A Passage of Pleasure
• Business Times: From wellness to menopause care, 7 femtech startups to watch
• Honeycombers: Local Legends, Icons of Singapore 2022

Finally convinced that you have the right fit?

Email your CV to and tell us how you can contribute to our mission.

Website | Instagram

| @wearegenvie

| @hedonisttribe

Job Type: Full-time

Pay: $2, $2,600.00 per month

Work Location: In person

Job Description

• Handling of incoming requests/enquiries from customers via telephone, email, online chat, or any platform to provide support and information on buffet menu or service.
• Uses knowledge of buffet order, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Resolves problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or servicing; following up to ensure resolution.
• Liaise with delivery team to address customer request and concerns with regards to delivery.
• Performing general administrative tasks
• Performs other related duties as assigned.

Requirements

• High school diploma or equivalent.
• Communication skills - ability to communicate to all organisation levels in English & Mandarin to communicate with Mandarin speaking counterparts.
• Customer service experience required.
• Excellent communication skills including active listening.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Able to work on weekend and public holidays (when necessary)
• 5 days work week (Wednesday - Sunday 10.00am - 7.30pm)

Roles & Responsibilities
Investor Client Conversion and Acquisition:
Identify and convert existing client base and seek new clients and business opportunities. Primarily responsible for Investor client acquisition for Corporate and Individual investors
Lead Nurturing:
Cultivate relationships with current investor leads and convert them into investment clients
Relationship Management:
Develop and maintain strong relationships with key stakeholders and clients. Conduct client meetings to understand their needs, propose various products to meet needs and develop opportunities
Sales and Revenue Growth:
Drive sales efforts to meet revenue targets. Develop and manage sales pipelines, ensuring timely follow-ups and conversions. Prepare and present proposals and pitches to prospective clients
Secondary Responsibility
for Issuer Onboarding, supporting Issuer Onboarding colleague
Compliance:
Ensure all activities comply with regulatory requirements
Requirements
Hunter profile with sales experience in private banking/wealth management/relationship management, such as private banker, premier banker, relationship manager, etc;
3 to 5 years of experience to be considered for Business Development; more than 5 years of experience to be considered for Senior Business Development;
For Senior Business Development - Minimum USD 100 MM fundraising or AUM track record to be considered;
Existing network of HNW / UHNWI clients and strong client connectivity in Singapore and the region;
Tech savvy with high degree of comfort in using leveraging digital tools such as CRM to drive investor onboarding, investor queries, book-building to deal execution;
Excellent interpersonal communication skills;
Highly motivated, independent self-starter and team player who is able to work in a fast-paced entrepreneurial environment that is continually changing;
Ideal candidate to be knowledgeable in private market opportunities including ListCo bonds, PE/VC funds, pre-IPO unicorns and real estate.
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Roles & Responsibilities

• Investor Client Conversion and Acquisition: Identify and convert existing client base and seek new clients and business opportunities. Primarily responsible for Investor client acquisition for Corporate and Individual investors
• Lead Nurturing: Cultivate relationships with current investor leads and convert them into investment clients
• Relationship Management: Develop and maintain strong relationships with key stakeholders and clients. Conduct client meetings to understand their needs, propose various products to meet needs and develop opportunities
• Sales and Revenue Growth: Drive sales efforts to meet revenue targets. Develop and manage sales pipelines, ensuring timely follow-ups and conversions. Prepare and present proposals and pitches to prospective clients
• Secondary Responsibility for Issuer Onboarding, supporting Issuer Onboarding colleague
• Compliance: Ensure all activities comply with regulatory requirements

Requirements

• Hunter profile with sales experience in private banking/wealth management/relationship management, such as private banker, premier banker, relationship manager, etc;
• 3 to 5 years of experience to be considered for Business Development; > 5 years of experience to be considered for Senior Business Development;
• For Senior Business Development - Minimum USD 100 MM fundraising or AUM track record to be considered;
• Existing network of HNW / UHNWI clients and strong client connectivity in Singapore and the region;
• Tech savvy with high degree of comfort in using leveraging digital tools such as CRM to drive investor onboarding, investor queries, book-building to deal execution;
• Excellent interpersonal communication skills;
• Highly motivated, independent self-starter and team player who is able to work in a fast-paced entrepreneurial environment that is continually changing;
• Ideal candidate to be knowledgeable in private market opportunities including ListCo bonds, PE/VC funds, pre-IPO unicorns and real estate.

Key Duties:

• Lead the company's strategic growth, business development, and market expansion initiatives within the lifestyle, cultural, and metaphysical consulting sectors.
• Formulate long-term plans to strengthen Jingzhi Consulting's brand positioning, service portfolio, and regional footprint.
• Oversee and guide decision-making on Feng Shui products and services.
• Translate metaphysical / fengshui / bazi principles into structured service frameworks and client offerings.
• Manage product and retail operations related to Feng Shui accessories, crystals, and wellness products, including sourcing, pricing, and marketing.
• Support content creation and training that enhances public understanding of metaphysical principles and lifestyle harmony.
  Supervise financial planning, performance tracking, and internal reporting to ensure profitability and operational sustainability.

Educational Requirements:

Bachelor's Degree (or equivalent professional experience). Required for analytical thinking, strategic management, and professional leadership within a consulting-based business.

Awareness and appreciation of Feng Shui and metaphysical consulting principles, including:

• Bazi (Eight Characters)
• Residential and commercial Feng Shui
• Environmental layout and design awareness
• Energy-cleansing and purification traditions

Appreciation, literacy, and understanding of traditional Chinese metaphysical principles (Bazi, Feng Shui, energy harmony) is foundational to the company's identity. Formal study or demonstrable awareness of Bazi and Feng Shui principles is highly advantageous for effective leadership of the company's services.

Proficient in English and Mandarin to communicate with regional clients and partners, and to interpret Chinese-language reference materials and texts in the product domain.

Technical requirements:

• Proven success in business leadership, consulting management, or service-based entrepreneurship.
• Experience in designing, managing, and scaling consulting or lifestyle brands.
• Ability to integrate traditional knowledge systems into commercially viable, structured service offerings.
• Familiarity with client expectations in premium consulting and wellness markets.

Soft Skills:

• Excellent communication and interpersonal skills, with cultural awareness and emotional intelligence.
• Strategic thinking, financial acumen, and leadership capability.
• Empathy and professionalism when engaging with clients.

Industry Experience:

• At least 8–10 years of experience in consulting, cultural advisory, lifestyle, or business management sectors, including at least 3 years in a senior or leadership role.
• Exposure to high-net-worth individuals, SMEs, and/or property-related clientele.
• Familiarity with Singapore, Malaysia, and Greater China cultural consulting markets.

• Oversee daily operations across retail and e-commerce channels
• Manage retailer purchase orders, order fulfilment, and logistics to ensure timely and accurate deliveries.
• Grow revenue from retail partners through marketing partnerships and onboard new retail partners.
• Maintain strong relationships with retail partners, suppliers, and platform stakeholders.
• Drive efficiency by implementing and refining SOPs for inventory, order flow, and reporting.
• Monitor P&L performance, highlighting opportunities for cost savings and revenue growth.

• Collaborate with marketing team, interns, or agencies to execute campaigns that drive sales and brand visibility.
• Track and analyse sales performance by channel, recommending strategies to accelerate growth.
• Monitor competitor activities and market trends to identify new product and brand opportunities.

• Conduct monthly stocktakes.
• Oversee warehouse management and stock movements.

• Supervise a small team.
• Assign clear responsibilities, tasks, and timelines, ensuring accountability.
• Conduct weekly check-ins and provide ongoing guidance.
• Mentor and groom staff, building future leaders within the company.

• Provide weekly leadership updates to Founders on sales, operations, and team performance.
• Submit monthly consolidated reports covering sales, operations, stock status, and key issues.
• Act as a bridge between staff and management to ensure smooth communication.
• Contribute to strategic planning and initiatives to scale the business.

• Bachelor's degree in Business, Supply Chain, Marketing, or equivalent professional experience.
• 3–5 years of experience in Operations, Distribution, FMCG, or E-commerce.
• Experience in the beauty FMCG sector is preferred.
• Strong leadership and people management skills.
• Solid understanding of retail distribution and e-commerce platforms.
• Hands-on, detail-oriented, and adaptable in a fast-paced SME environment.
• Proficient in Excel/Google Sheets; familiarity with ERP or inventory management tools a plus.

Excellent communication, problem-solving, and analytical skills.

Join Euphroia and help shape bold strategies that spark growth, drive innovation, and build lasting client relationships. If you're a dynamic go-getter with a passion for sales, marketing, and strategy — we want you on our team

Develop and implement winning sales strategies to meet client objectives and drive business growth

Identify new opportunities, generate leads, and build strong relationships with decision-makers
Craft compelling presentations tailored to client needs and confidently close deals
Negotiate contracts and pricing to meet quotas and sales goals

Partner with client marketing teams to co-create impactful campaigns

Leverage multi-channel marketing (events, digital, etc.) to boost brand visibility and generate leads
Create engaging sales content and materials, track campaign KPIs, and optimize based on performance

Build and nurture long-term relationships with key corporate clients

Act as the go-to liaison for all sales and marketing inquiries
Provide excellent post-sales support and lead regular business reviews to unlock new opportunities

Align with internal teams (sales, marketing, product, customer service) for seamless execution

Collaborate closely with clients for effective campaign delivery
Share market insights and customer feedback to enhance offerings and strategies

Monitor and report on sales and marketing KPIs like lead generation, conversion rates, and revenue

Analyze performance data and provide insights to refine strategies and boost outcomes

Strong communication and negotiation skills

Analytical mindset with a results-driven approach
Ability to thrive in a fast-paced, collaborative environment

At Euphroia , we believe in creativity, growth, and making meaningful connections. Join a passionate team that's redefining impact through strategic execution and innovation.

Our client is a globally recognized Consumer Brand with a proven methodology that has empowered thousands. Having had an established brand in Singapore and select markets in Asia, they are looking for a highly motivated and hands-on Business Development Manager to further expand their overseas internationalization strategy.

For your prospective customers, our client offers a truly premium and effective learning experience. As a globally recognized leader, they continuously invest in curriculum excellence, meticulously localizing content, consistently yielding remarkable learning outcomes for every learner. This is a business with a closely-knit team, valuing teamwork and integrity. They offer a good base salary with mobile and fixed allowances.

Main Responsibilities:

We are hiring for two positions to join an existing team – one focusing on the Singapore market, and the other on select markets in Asia (China, Japan, Korea, selected SEA countries).

In this pivotal role, you will be responsible for identifying, recruiting, and onboarding partners (including franchisees, licensees, and distributors) globally, or within Singapore. A key aspect of your role will be leveraging your existing network and expertise in partnership development to identify strong collaborators or individuals with established connections. This is an end-to-end role, where you need to be comfortable overseeing conducting negotiations, financial modeling, on-site due diligence, and providing support through the entire partnership establishment process, from lead generation to initial operational setup. This is a unique opportunity to directly impact global growth and establish acclaimed educational brands in new territories.

Skills & Experience Required:

You are a results-oriented and meticulous professional with a strong background in franchise sales or business development within the markets of either Singapore, overseas China, Japan, Korea, or selected Southeast Asian markets. You possess exceptional hunting skills, along with great customer service and a commitment to guiding partners through every step of the franchising journey. If you are passionate about education and possess a keen eye for identifying profitable partnerships, we encourage you to apply. Individuals with a track record of selling franchise in other industry such as F&B, retail, education or other consumer services may also apply.

To Apply:

For immediate consideration, please click Apply to submit your resume in Word format. We regret that only shortlisted applicants will be contacted.

Registration No: R

EA Licence No: 21S0587

Job Type: Full-time

Pay: $80, $130,000.00 per year

Work Location: Hybrid remote in Singapore