177 Customer Engagement jobs in Singapore

We are seeking a highly skilled Customer Engagement Specialist to join our vibrant retail team in Singapore. As a key member of our sales team, you will be responsible for driving customer satisfaction and loyalty through exceptional engagement.

The ideal candidate will possess excellent communication skills, have experience in fashion retail, and be fluent in English. Bilingualism in English and Mandarin is an added advantage.

• Engage with customers to understand their needs and preferences
• Build long-term relationships with repeat customers to drive sales and loyalty
• Maintain accurate inventory levels and replenish stocks as needed
• Contribute to visually appealing product displays and merchandising strategies
• Monitor sales performance and identify opportunities for improvement
• Collaborate with the team to maintain a strong social media presence across multiple platforms

• Excellent communication and interpersonal skills
• Experience in fashion retail or a related industry
• Fluency in English; bilingualism in English and Mandarin a plus

As a valued member of our team, you can expect a competitive salary, comprehensive training, and opportunities for professional growth and development.

Key Responsibilities:

• Act as the primary point of contact for customers, addressing inquiries, concerns, and service requests promptly and professionally.
• Engage with customers across various channels (phone, email, chat, social media, or in-person) to provide support and solutions.
• Build and maintain strong relationships with new and existing customers to enhance trust, satisfaction, and long-term loyalty.
• Follow up with unconverted leads and past patients to encourage re-engagement, promote services, and support conversion opportunities.
• Collect, review, and analyze customer feedback to identify trends and areas for improvement in products, services, and processes.
• Monitor and evaluate customer satisfaction levels, including conducting and analyzing post-visit surveys to identify areas for service improvement.
• Maintain accurate records of customer interactions using relevant systems (e.g., CRM).
• Segment and maintain customer databases to enable targeted communication, personalized outreach, and effective engagement campaigns.
• Coordinate customer loyalty programs, referral initiatives, and testimonial campaigns to strengthen brand engagement and enhance patient retention.
• Coordinate with internal departments (e.g. Sales, Marketing, Operations) to ensure smooth service delivery and resolution of customer issues.
• Assist in resolving escalated issues to ensure a satisfactory outcome for both customers and the company.
• Proactively identify opportunities for upselling or cross-selling products and services in alignment with customer needs.
• Support and participate in customer engagement initiatives, promotional events, and marketing campaigns.
• Optimise customer engagement processes for greater efficiency and effectiveness, ensuring best practices are applied across workflows and touchpoints.
• Be actively involved in marketing and business-related initiatives or briefs from the superior, contributing to resource optimisation and alignment with broader business objectives.
• Prepare and submit periodic reports on customer engagement performance and metrics.

Job Requirements:

• Bachelor's degree in Marketing, Business Administration, Communications, Customer Relationship Management or related field.
• Minimum 2 - 4 years of experience in customer engagement, CRM-based marketing or handling customer communication.

As a Customer Engagement Specialist, you will play a pivotal role in fostering exceptional customer experiences through proactive outreach and engagement.

Key responsibilities include gathering critical information through survey activities, meeting individual and company key performance indicators, and providing top-notch customer service via phone and/or email.

You will be the primary point of contact for customers, actively listening to their needs and offering alternative solutions to resolve queries efficiently. Regular reports will be submitted to Team Leads, and new ideas and strategies will be proposed to enhance work performance.

• A diploma or equivalent qualification
• Minimum C5 grade in English O level
• Desirable: 1-2 years of experience in a call centre environment or related industry

• Pleasant disposition with excellent communication skills
• Proficiency in a second language
• Strong computer literacy and typing skills

*Korean speaking & writing competency are required

The Specialist Customer Engagement is a client-facing role, who works to engage and enable our customers by effectively managing the customer's needs to truly create a differentiated customer experience. As the trusted advisor and advocate for our customers, the Customer Engagement Specialist manages the relationship holistically, along with the account managers for their assigned customers throughout the sales lifecycle. The Customer Engagement Specialist is a self-starter who is an effective communicator and able to transfer the customers' requirements to all parties involved. This role will partner with Account Managers, Technical Customer Services, Demand Planning, Sales Operations and Supply chain/Operations to manage an integrated, complementary account management strategy focused on phenomenal customer satisfaction. Within West the Customer Engagement Specialist will be an advocate for their customers and work across the company to ensure that their customers receive the best experience.

Essential Duties and Responsibilities:

• Providing differentiating service for Strategic Accounts, owning our customers journey
• Aligning with Global counterparts to create one global customer experience
• Serving as SPOC for all customer relationship matters within the assigned accounts
• Identifying key customer stakeholders and contribute to developing strategies to build trusted advisor relationships with them
• Maintaining a regular interaction with assigned accounts to proactively identify potential issues and suggest additional potential opportunities
• Striving for Customer Experience Improvement in close cooperation with Digital Customer Experience unit
• Sustaining a sense of urgency across the organization to solve customer issues
• Customer Satisfaction, as measured by NPS (Net Promoter Score)
• Handling daily customer interactions professionally and patiently by phone and email
• Working closely with Technical Customer Support and Sales Account Managers including participation in business reviews, customer specific projects, supply chain meetings etc
• Informing customers of interruptions to order schedule and review next best outcome together.
• Assisting in providing reporting to customer: open order schedules, forecast, lead time reports, and sales history, following up on transport queries, Track & Trace
• Managing deviation agreements
• Assisting in resolving invoicing discrepancies with internal AR
• Process owner for Customer Dialogue whilst still maintaining common sense approach to simple tasks

Basic Qualifications:

• Bachelor's degree or completed vocational training (apprenticeship) with respective professional experience
• Up to 3 years of experience in client services or customer service
• Prefer 2-3 years' direct experience in customer interaction roles
• Knowledge or experience with ERP tools like SAP with Sales and Distribution

Preferred Knowledge, Skills and Abilities:

• Korean speaking is mandatory
• Working knowledge of MS Office or the willingness to learn it quickly
• Highly proficient in written and spoken English and one further language of our business areas
• Ability to deliver great customer experience and to be invigorated by constant personal interaction
• Strong communication skills
• Strong people skills – approachable, good listener, empathetic
• Strong learning capacity
• Ability to work independently in global environment
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Able to comply with the company's safety policy at all times

Travel Requirements:

• None: No travel required

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer solutions focused on helping businesses drive revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help customers solve problems in Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at risk.lexisnexis.com
About the Team
The Customer Engagement team acts as a centre of excellence for the LexisNexis RiskNarrative product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings automation under total control, uniting fraud detection, financial crime prevention, compliance and risk management across the customer lifecycle for our customers.
About the Role
You will support the ongoing management and optimisation of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support.
Responsibilities
Delivering an outstanding customer experience for our customers to maximize their value and ROI from RiskNarrative
Managing a portfolio of customers and ensuring all strategic engagement services deliverables are met
Being an expert in RiskNarrative’s product suite and bespoke customer use cases to provide valuable insight and guidance
Identifying areas for optimisation of the platform through regular reviews, analysing data to drive insights and clearly presenting to customers
Working collaboratively with customers to understand specific business needs and ensure the solutions configured in RiskNarrative deliver against their ongoing business objectives
Defining, building and delivering strategic roadmaps to meet strategic business goals, working closely with Account Management
Leading regular configuration, optimization, training and delivery projects
Collaborating with cross-functional teams to identify and represent customer needs and developing solutions
Delivering regular strategic service reviews regarding performance and tracking against objectives to customers and internal stakeholders
Qualifications
Have experience in a similar role (customer engagement / success / saas platforms), managing technical projects
Have strong technical or analytical experience; confident working with APIs, SQL etc
Have expert customer relationship skills and a client-first focused approach to working with a range of stakeholders
Have problem-solving and investigative skills with high attention to detail
Able to handle multiple streams of work simultaneously
Able to react well to rapidly changing requirements with a positive attitude
Able to meet deadlines while delivering an exceptional customer experience
Having experience working in the financial crime & fraud sector is beneficial, however not essential
Fluent / strong professional proficiency in Mandarin
Learn more about the LexisNexis Risk team and how we work here
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service
Industries
Banking, Financial Services, and Information Services
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Overview
Job Title : GST Support Executive
Department : IRIS GST Customer Success
Location : Vashi, Navi Mumbai
The
GST Support Executive
is responsible for providing comprehensive support to clients in all aspects of GST return filing, helping them understand and utilize the features of the company’s GST portal. The role involves addressing client queries related to GST rules, data validations, and resolving technical issues. Additionally, the Support Executive will assist clients with data analysis when needed, ensuring accurate and efficient tax filings.
Responsibilities
Client Support & Assistance:
Provide guidance to clients in filing their GST returns through the IRIS GST Solutions, ensuring a smooth and error-free process.
Portal Guidance:
Walk clients through the portal's features and functionalities, ensuring they understand how to use it effectively.
Issue Resolution:
Troubleshoot and resolve client queries related to GST rules, validations, and data input errors.
Training and Guidance:
Educate clients on the best practices for using the IRIS GST Solutions and complying with GST filing requirements.
Tailored Support:
Offer tailored assistance for specific client needs, such as correcting errors in submitted returns or clarifying doubts regarding GST calculations.
Data Analysis Assistance:
Help clients in analyzing their GST-related data, including sales, purchases, and tax liabilities, to ensure accurate filing.
Data Validation:
Provide data validation support to identify discrepancies or issues before returns are submitted.
Query Resolution:
Address client queries concerning GST laws, regulations, and changes in tax policies.
System Support:
Resolve any system-related issues that may arise during the return filing process, ensuring quick turnaround times.
Feedback and Improvements:
Gather feedback from clients regarding the portal’s usability and suggest improvements or new features to enhance user experience.
Collaboration:
Collaborate with the technical team to address recurring issues or bugs in the system.
Skills & Qualifications
Educational Background:
Bachelor’s degree in Commerce, Accounting, Finance, or a related field.
Knowledge:
Knowledge of GST laws and regulations is preferred.
Experience:
Prior experience in a client support role, particularly in tax, GST, or accounting-related services, is an advantage.
Technical Skills:
Proficient in using GST-related software or portals and Microsoft Office (especially Excel). Ability to quickly learn and adapt to new tools and technologies.
Communication Skills:
Strong verbal and written communication skills to explain complex GST-related concepts in a clear and simple manner. Ability to interact professionally with clients and resolve issues efficiently. Ability to work under pressure and meet deadlines.
Problem-Solving Skills:
Analytical mindset to troubleshoot client issues and assist with data analysis and validation. Strong attention to detail and ability to manage multiple tasks effectively.
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Overview
Job Title:
Customer Engagement Specialist
Company:
Capital C Corporation
Location:
Singapore
About Us:
Capital C Corporation is a pioneering fintech company headquartered in Singapore, revolutionizing financial services across Southeast Asia. With a decade of industry experience coupled with an innovative startup mindset, we are deeply passionate about the potential in Southeast Asia to empower our users. Our technology is purposefully designed to reach and uplift underserved individuals and businesses through digitalization.
We provide an array of financial solutions, encompassing consumer services, support for MSME businesses, financing for two & four-wheelers, buy now pay later options, and salary advances customized for developing countries.
Our goal is to foster financial stability and empower individuals to achieve their financial goals. Be part of our journey to transform financial inclusion and enrich lives across Southeast Asia.
Our mission is simple yet powerful: "Driving financial inclusion, enhancing lives."
Position Overview
We're seeking a proactive and results-driven
Customer Engagement Specialist
to join our team. You will play a key role in providing
exceptional customer service
via
calls ,
email , and
chat , guiding customers through document submissions, and scheduling appointments to
ensure a seamless experience .
Key Responsibilities
Act as the primary point of contact for document collection, guiding customers through the submission process or scheduling visits to our outlet.
Respond promptly and effectively to customers' inquiries via calls, email, and chat, resolving doubts and queries about our products and services.
No cold calling required; all outbound calls are directed to existing customers or prospects who have expressed interest in our services.
Identify opportunities for upselling or cross-selling as needed.
Maintain meticulous documentation of all customer interactions to ensure accurate record-keeping and seamless service delivery.
Adapt to a dynamic, customer-centric role to deliver exceptional service.
Employ effective sales tactics to achieve departmental goals and targets.
Requirements
Good command of spoken English required; proficiency in Mandarin, Malay, or Tamil is a plus.
No prior experience necessary; comprehensive training provided.
Previous experience in telemarketing, call center, or related fields is advantageous.
Exceptional communication skills with a confident and persuasive phone manner.
Outstanding interpersonal skills, capable of quickly building rapport with diverse individuals.
Proven track record of exceeding goals in a fast-paced environment.
Strong team player with the ability to work independently when needed.
Proficiency in basic Google Sheets and Excel preferred.
Working Days: 5 days a week, from Mon - Sat (Rotating Shift - 1 off day in between)
Working Hours: 10am - 7.30pm
Benefits
Competitive salary and incentive structure.
Comprehensive training and ongoing support.
Opportunities for career advancement and professional development.
Dynamic and collaborative work environment.
How to Apply
If you're a motivated individual with a passion for sales and want to make an impact in the fintech industry, we want to hear from you! Please submit your resume to
Join us at Capital C and be part of a team shaping the future of finance!
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