3,870 Customer Champion jobs in Singapore

**Job Title:** Customer Experience Officer

Job Description:

This role is designed to shape customers' behavior and elevate the perceived value of service.

The individual will redefine service excellence, making a difference in customers' lives. The core objective is to create memorable experiences that foster loyalty and retention.

Key Customer Priorities:

• New to Spa Customers
• Lapsed/Displaced Customers (Yellow/Red)
• High Value Customers (by contribution & duration)

CORE ROLES & RESPONSIBILITIES:

- Follow up on new customer enquiries leading to visitation

- Address service interest enquiries with value-add next steps

- Re-engage lapsed/displaced customers to re-trigger actions

- Establish clear understanding of customer needs for business strategy

- Ensure communications line stays open with customers

- Welcome customers (especially 1st visit) and ensure seamless journey to service experience

- Set up customer profile and engage in skin consultation

- Perform new customer inception & enrolment to amenities & features

- Match & exceed service expectations with Beauty Therapists

- Monitor social media reviews and provide swift service follow-up/recovery if necessary

- Create memorable gestures for special occasions

- Maintain CRM related initiatives such as birthday cards and goodwill tokens

GENERAL DUTIES:

• Assist in general customer service duties
• Support Beauty Therapists in preparing treatment rooms

Required Skills and Qualifications:

The ideal candidate has:

• Minimum two years of experience in premium hospitality & customer service/guest relation work
• Attention to detail & quality
• Pleasant personality with cheerful disposition
• Confident & poise in projecting professional image through good personal grooming
• Good communicator in English & Chinese
• Resourceful in researching solutions to meet challenges
• Computer literacy & familiar with handling POS systems
• Able to perform simple analysis work using Excel

Benefits:

The successful candidate will be part of a dynamic team dedicated to delivering exceptional customer experiences.

Others:

We welcome applications from motivated individuals who are passionate about providing outstanding customer service.

The role of a Complaints Team Lead involves overseeing the complaints management strategy and ensuring that customer concerns are addressed promptly and effectively. As part of this team, you will work closely with cross-functional teams to drive improvements in complaint handling and enhance the overall customer experience.

• Executing a robust complaints management strategy that aligns with regulatory standards
• Leading a dedicated team of Complaints Officers, providing guidance, coaching, and support to ensure efficient complaint handling
• Analysing complaints data to identify underlying trends and root causes, addressing them to enhance customer satisfaction
• Maintaining detailed records of complaints, responses, and resolution outcomes, as well as preparing regular reports on complaint handling metrics and trends

To succeed in this role, you will need:

• A minimum of 1 year of experience in handling complaints
• At least 2 years of experience in leadership or supervisory roles
• In-depth knowledge of complaints processes, standards, and best practices
• Strong analytical and problem-solving abilities

As a member of our team, you can expect:

• Opportunities for professional growth and development
• A dynamic and inclusive work environment
• The chance to make a meaningful impact on customer experience and organisational success

We value continuous learning and improvement, encouraging experimentation and knowledge sharing to drive innovation. If you share our passion for delivering exceptional customer experiences, we would love to hear from you!

The role of a Customer Service Manager involves delivering exceptional customer experiences. The ideal candidate will be responsible for managing the customer service team, ensuring high performance and morale.

This includes supervising and leading the customer service department, monitoring and evaluating its performance, identifying inefficiencies, and implementing improvements.

Effective communication is key to resolving issues promptly and maintaining customer satisfaction and retention.

The successful candidate will have excellent relationship management skills, with the ability to analyze metrics and feedback to identify areas for improvement.

They will also be able to develop and implement strategies for collecting and analyzing customer feedback, utilizing insights to drive improvements in products and services.

Collaboration with other departments such as sales and marketing is essential to ensure alignment in customer service initiatives.

The role requires strong administration and compliance skills, with the ability to oversee billing processes and manage onboarding and retaining clients.

• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to analyze data and metrics
• Strategic thinking and problem-solving skills
• Experience in customer service or a related field

As a Customer Service Manager, you will have the opportunity to make a real difference in the lives of our customers.

You will be part of a dynamic team that is passionate about delivering exceptional customer experiences.

We offer a competitive salary and benefits package, including opportunities for career growth and development.

In addition to the above responsibilities, the successful candidate will be expected to perform other ad-hoc duties as assigned.

Customer Advocacy Lead

Job Description:

• As a Customer Advocacy Lead, you will be instrumental in ensuring that our customers receive exceptional service and their concerns are addressed promptly and effectively.

Key Responsibilities:

Gong empowers revenue teams to boost productivity, increase predictability, and drive growth by deeply understanding customers and business trends.

The Gong Revenue AI Platform captures customer interactions, surfaces insights and predictions, and powers actions and workflows for business success.

With over 4,500 companies worldwide relying on Gong, we need a Customer Success Manager to ensure local customers succeed with our solution.

• Partner with senior executives to uncover business pain and strategically map the value of our platform.
• Drive engagement & adoption and foster enthusiastic customers.
• Establish trusted relationships and drive continuous value from our products.
• Proactively identify and lead process improvements.

Qualifications

• 5+ years of relevant work experience in CSM or Account Management roles managing 30+ accounts.
• Demonstrated background in developing and managing commercial relationships and renewing contracts.
• Proven track record of delivering high customer satisfaction, advocacy, and loyalty.
• Excellent verbal and written communication skills.
• Previous B2B SaaS and enterprise software experience.

You'll Get To:

• Proactively own and manage the success of a portfolio of accounts as the main point of contact.

We offer competitive compensation and benefits tailored to the local region. We are an equal-opportunity employer, committed to diversity and inclusion. Our privacy policy is available on our website.

Job Scope:

• Guide the public users who require assistance with online payments to make payment via PayNow or Credit Card payments via the assigned Payment Portal.
• Redirect the public users who would like to make payment via cash, nets, cheques to either the cashier or cheque deposit box, where applicable
• Assist with re-printing of receipts, if required by court users on premise.

Expectations:

• Preferably with customer service experience
• Preferably savvy with online payments

Working hours:

Mon to Fri - 8:30am - 4pm

Additional night duties from Mon – Thurs (only from 1 Oct onwards) – 6 to 8pm (when required / preferred)

Contract Period: 2 to 3 months

Location: Havelock Square

Salary: $14 to $16/hour

EA License No: 96C4864

Reg. No.: R24121728 EUNICE WOO JING QI

Role Summary:

We are looking to hire Customer Service Support Executives to take ownership of our post-purchase customer engagement process, specifically the 48-hour follow-up call. This initiative aims to enhance customer experience, improve Net Promoter Score (NPS).

Responsibilities:

• Conduct post-purchase follow-up calls daily as part of the 48-hour customer feedback process.
• Ensure adherence to the standardised calling script and protocols.
• Drive improvements in response rates and NPS performance through consistent and high-quality outreach.
• Accurately log customer feedback and escalate issues when necessary.
• Collaborate with internal teams to align on feedback trends and improvement areas.

Requirements:

• Strong verbal communication skills in English.
• Prior customer service or call center experience is a plus.
• Comfortable with high call volumes and performance metrics.
• Customer-focused with attention to detail and reliability.

Job Title: Customer Service Support Specialist

We are seeking a skilled Customer Service Support Specialist to join our team. This role will provide exceptional support to customers through the assembly, installation, and delivery of goods.

Key Responsibilities:

• Prepare and package goods for customers in an efficient manner.
• Perform assembly and installation at retail environments with minimal supervision.
• Support customers by performing field activities as required.
• Collect and deliver goods from and to customers' locations using a valid Class 3 driving license.
• Perform other duties as assigned by the supervisor.

Requirements:

• A valid Singapore's Class 3 driving license is essential for this role.
• At least two years of working experience in the related field is preferred.
• The ability to handle loading/unloading goods safely and efficiently is crucial.
• Excellent customer service skills are necessary to ensure a positive experience for customers.
• The ability to work overtime is required for this position.

Job scope:

• Coordinate execution of import and export related activities.
• Preparation of shipping documents (import/export: B/L, D/O, permit, etc)
• Liaise with internal and external parties to ensure a smooth delivery
• Monitor shipment status and update customers
• Customer-oriented, proactive with good organizational skills
• Ensure proper and timely billing/vendor costing and closing of all job files
• Ad-hoc duties as assigned

Basic requirement:

1. Good communication skills

2. Able to communicate with China agents and customers will add an advantage

3. Pro-active (When making an arrangement) and careful (When doing documentation)

4. Shipping/forwarding background/experience added advantage

5. Candidate with 1 or 2 year shipping documents experience preferred.

6. Able to work in fast-paced environment.

7. Team player as well as independent with little supervision.