877 Customer Care jobs in Singapore

About Us

Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life.

Now, we're on the lookout for a professional Customer Care Specialist to join us in Singapore.

Your Role on Our Journey

We’re looking for a Customer Care Specialist to be the friendly, reliable voice our customers can count on. From handling Omni Chats to following up on issues, you’ll be solving problems and helping drivers stay mobile.

You'll assist our drivers, partners, and customers with everything from basic rental queries to issue resolution. This role isn’t just about answering phones — it’s about building relationships, solving problems, and helping us improve the entire customer journey.

You'll also pitch in on ad hoc tasks — think feedback collection, support tool testing, or even helping craft internal FAQs.

This role is perfect for someone who loves fast-paced environments, values human connection, and doesn’t mind the occasional curveball.

Your Day-to-Day Adventures

• Respond to driver inquiries via Omni Chat and WhatsApp

• Conducting outbound calls to follow up on issues raised by internal teams, with the goal of closing the communication gap with hirers

• Troubleshoot customer issues and escalate where needed (credit, finance, tech, ops)

• Resolve support issues related to rentals, payments and contracts

• Follow up on open or unresolved cases and ensure customer satisfaction

• Flag recurring issues and help improve internal processes

• Log and track all customer interactions in the CRM

• Work together with other departments to make sure customers get a smooth, end-to-end experience

• Jump into side tasks like:

Testing a new live chat feature

Helping onboard new agents or new employees

Creating quick how-to content or macros for the team

What Makes You a Perfect Fit

• 1 – 2 years of customer service, support or call centre experience preferred (Bonus if it’s a car rental, ride-hailing)

• Clear and confident communicator – English Speaking is required. Multilingual (Bonus to have)

• Able to multitask and stay calm under pressure

• Problem-Solving Mindset, Time-Management and Multitasking, Team Player and Detail-Oriented, Adaptability

• Comfortable using support software (CRM, ticketing systems and any other system)

• Ability to explain things simply and professionally

• Proficient in Microsoft Excel (Able to use basic formulas, filters, pivot tables and organize data for internal reports customer follow-ups.

Ready to Drive the Extra Mile?

Send your resume that showcases your unique spark to us today. If your journey aligns with ours, we'll get in touch soon!

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At Eatz Group , we pride ourselves on delivering outstanding service and quality in Singapore’s catering industry. We’re looking for an attentive and proactive Customer Care Officer (CCO) to help uphold our service standards and support our growing team.

We welcome experienced professionals with decades of experience who are seeking a meaningful role in a dynamic environment.

Key Responsibilities:

• Support monitoring of team communications to ensure timely and professional responses.
• Help maintain consistency with company SOPs and quality standards.
• Assist in managing post-event or post-order customer feedback and enquiries.
• Coordinate follow-up actions to resolve issues swiftly and professionally.
• Work with internal teams to ensure customer satisfaction and retention.
• Collaborate with the sales team to ensure smooth handling of customer enquiries across various sales channels.
• Help track and follow up on outstanding customer queries.
• Prepare regular updates and reports on service quality metrics, customer feedback, and operational performance.
• Assist with general administrative duties as assigned.
• Identify opportunities to improve processes and enhance customer experience.
• Contribute to internal initiatives aimed at service excellence.

Requirements:

Min. GCE O-Level or relevant qualification.
Strong communication skills, both written and verbal.
Meticulous attention to detail and organizational skills.
Proficient in MS Office (Excel, Word, Outlook).
Able to work independently and manage multiple priorities.
Prior experience in customer service, sales support, or administrative roles is an advantage.
Experience in the F&B or catering industry will be a plus.
Mature professionals and individuals with decades of experience are highly encouraged to apply.

Why Join Eatz Group?

· Be part of a respected, growing catering brand in Singapore.
· Staff meals provided daily.
· Annual festive bonuses and team celebrations.
· Skills development and career progression opportunities.

Interested candidates, please email your updated resume to 98579292 via WhatsApp and/or for faster response with the following details:

• Last & Expected Remuneration
• Earliest Availability for Interview & Commencement of Work

Thank you for your attention. We regret to inform that only shortlisted and successful candidates will be contacted. Remuneration offered shall be commensurate with qualifications and relevant experience.

Character and Attitude:

· Willingness to serve the council and to help the residents

· Pleasant and courteous in greeting people

· Think before speaking and listening actively

· Avoid negative speech. Steer clear of gossip, criticism, or negative comments. Focus on positive and constructive communication

· Responsive to enquire and find solutions to improve the situation raised

· Stable and sound character in dealing with people with proper conduct of behaviors

· Mindful with speech and in writing create a more positive and supportive environment for everyone

Job description with On-Job-Training:

• Conduct routine inspections on all building services, equipment, and facilities.
• Ensure all service providers are performing up to the specification of contracts
• Attend to emergency service breakdown

· Worked to understand the needs of the customers and addressing all customer concerns in a timely & effective way with client satisfaction in mind

· Handled customer calls and responded to queries on application for moving/renovation, purchase of section 47 (1) C, payment method for the quarterly management and sinking fund charges.

· Handle calls from internal and external stakeholders on a day-to-day basis with a sense of calm & good work ethic

· Developed successful tactics to handle difficult situations & unpleasant customers

· Monitor Service Requests raised by Subsidiary Proprietor on a daily basis and ensure all complaints/requests are attended to by Condominium Manager.

· Process application form for renovation and moving raised by subsidiary proprietor and ensure that the forms are submitted correctly with the necessary supporting documents such as tenancy agreement/sales and purchase agreement/professional engineering endorsement.

· Checked and verified Section 47 Certificates prepared by Account Executives

· Ensure all contracts, insurance, certificates, and licenses are renewed before expiry.

• Coordinate and attend Council Meetings and AGMs, including preparation of notices, agenda, documents, as well as recording of the minutes
• Manage and maintain proper records and files of correspondences and documents

Requirement:

• Minimum Diploma in Property Facility Management preferred
• No working experience and able to work independently.
• Proficient with Microsoft Office and Excel
• Good work attitude, strong leadership and interpersonal skills
• Knowledgeable in smart estate app and digital payment platform preferable.

Position and salary will be commensurate with experience and qualification.

Job Responsibilities

• Serve as the primary point of contact for patients, external partners, and internal operations.
• Manage patient flow efficiently, including scheduling appointments and handling walk-in inquiries.
• Provide excellent customer service, addressing inquiries and concerns promptly and professionally.
• Contribute to strategic planning and appointment scheduling to optimize clinic revenue and improve processes.
• Maintain accurate and up-to-date records, including daily, weekly, and monthly performance reports.
• Actively promote clinic services through effective communication and cross-selling techniques.
• Identify opportunities to upsell services and packages to enhance customer satisfaction and revenue.
• Perform any other ad hoc duties as assigned from time to time by Management.

Job Requirements

• Minimum 2 years of customer service or telemarketing experience in the retail or healthcare industry.
• Prior experience in a healthcare, clinic, massage, or spa setting is preferred.
• Immediate availability or short notice start dates are highly advantageous.
• Passion for Traditional Chinese Medicine (TCM) or the healthcare industry.
• Ability to adapt quickly to changing situations and thrive in a fast-paced environment.
• Strong customer focus, self-motivation, and sales-oriented mindset.
• Proactive, enthusiastic, independent, compassionate, and a positive learner.
• Excellent interpersonal and communication skills.
• Strong multitasking, prioritization, and independent work abilities.
• Proficiency in Microsoft Office and Google Suite applications.

Job Highlights

1. Annual Leave - 14 days onwards
2. Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones
3. FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees’ family members!
4. Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony

Why Should You Join Us?

GREAT CULTURE AND ATMOSPHERE:

Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more.

GREAT SALARY PACKAGE AND BENEFITS:

Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employee’s welfare and future.

GROWTH AND CAREER DEVELOPMENT:

Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with our employees, we want our people to shine brighter as they progress with the company.

DIVERSITY:

Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.

Roles & Responsibilities:

• Perform receptionist tasks such as greeting customers, scheduling of appointments, handling queries & complaints via phone, email or general correspondence.
• Maintain a high degree of patient care at the clinic, ensuring that patients have the best experience possible.
• Manage office supplies such as dental products, stationery, equipment and furniture.
• Ensure clinic operations run smoothly. Liaise with appropriate vendors/departments to resolve any issues.
• Submit dental claims via CHAS, Medisave and Dental Insurance portals.
• Perform administrative duties such as maintaining clinic records, fill out clinic forms, and file timely reports.

Requirements:

• Minimum Diploma
• Experience in customer service or reception duties (preferred)
• Possess good communication and interpersonal skills
• Attention to details and problem solving skills
• Able to work independently as well as in a team
• Must be able to work on at least one weekend (Sat or Sun)

Benefits:

• Work-life balance - 5-day work week with no night shifts
• Annual leave
• Medical and dental benefits
• Located near MRT station
• Career growth with structured training opportunities

Job Title: Customer Care Officer

Location: Ubi
Company: Rikecool Automotive Film Pte Ltd
Employment Type: Full-Time

About Us:
We are a growing solar film installation company dedicated to helping customers improve energy efficiency, reduce glare, and enhance privacy in homes and businesses. We take pride in our service quality and customer satisfaction.

Job Summary:
We are looking for a friendly, detail-oriented Customer Care Officer to join our team. You will be the first point of contact for customers, assisting with inquiries, bookings, and after-sales support. Your role is key to ensuring a smooth and positive experience for our clients.

Responsibilities:

• Handle customer inquiries via phone, email, and social media
• Schedule appointments and coordinate with the installation team
• Provide product information and quotes
• Follow up with customers after service to ensure satisfaction
• Maintain accurate records of customer interactions
• Assist with basic administrative duties
• Ad-hoc duties as assigned

Requirements:

• Strong communication and interpersonal skills
• Basic computer and data entry skills
• Customer service experience preferred (but not required)
• Positive attitude and problem-solving mindset
• Ability to work independently and as part of a team

What We Offer:

• Competitive salary
• Friendly and supportive work environment
• Training will be provided
• Growth opportunities

How to Apply:
Send your resume and a brief cover letter to us.

We look forward to hearing from you!

Job Responsibilities:

1) Handle customer enquires channels via direct face-to-face interactions, hotline, WhatsApp, messages, emails and social media etc effectively.

2) Disseminate customer enquiries to appropriate sales staff for follow-up.

3) Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

4) Provide product, delivery, membership and promotion information including solution and consultation to customer with salespersons.

5) Arrange product collection, delivery appointment, refund, product exchange and follow up.

6) Liaising with various departments to ensure customer issues are resolved in a fast and timely manner.

7) Any other duties as assigned by the superior.

Job Requirements:

1) Ability to liaise with customers over the customer enquires channels in a professional manner.

2) Manage customers’ feedbacks or complaints efficiently in a timely manner.

3) Possess excellent computer skills especially Google drives, Google sheets and internet.

4) Possess excellent customer service handling skills with good attitude, positive mindset and a good team player.

5) Willing to work on a 6day work week – Retail hours: 12.30pm – 9pm with Off on a fixed weekday.

6) Those with some customer service background will have an added advantage.

7) Those without experience but with keen interest in handling customers and IT Savvy especially in Google Sheets, Google Drives and internet are welcome to apply.

8) Able to commence work within short notice.

9) Candidate must possess O level/Nitec/Higher Nitec/Diploma in Customer Service or its equivalent.

Responsibilities:

• Attend to merchant inquiries promptly and professionally
• Provide first-level technical support to merchants over the phone
• Perform accurate daily administrative data entry
• Handle document scanning, filing, and data verification tasks
• Maintain and update customer inquiries, issues, and resolutions in the internal portal
• Assist with any other customer care-related duties as required

• Requirements:
• Preferably 1–2 years of experience in customer service support
• Good communication skills with a pleasant and approachable personality
• Able to work well under pressure and manage multiple tasks
• Detail-oriented and organized
• Proficient in computer use and common office applications
• Able to communicate effectively in English
• Willing to work on shifts, including weekends and public holidays

**About Lumen**
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
Acts as a single point of contact for a group of assigned customer accounts which typically have a medium to large revenue scope or have moderate to high complex product needs. Manages any interactions from the customer order through billing to ensure highest levels of customer satisfaction. Proactively manages the customer's service needs to ensure the highest levels of customer satisfaction and that their expectations are met. Promotes revenue growth, retention, and overall customer satisfaction. Serves as the conduit and escalation point for exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities.
**The Main Responsibilities**
+ Owns and manages all customer communications or escalations pertaining to new install orders. Manages all aspects of the conversion of sales to revenue for the company. Actively manages all service activation elements of customer orders from order entry through service "turn up." Communicates order status in a timely manner to customers via conference call, emails and phone calls. Has authority to deviate from defined processes to ensure customer satisfaction and revenue recognition
+ Initiates and tracks the timely and accurate moves, adds, changes and disconnects to the customer's services based on their requests. Which include but is not limited to reason code collection, reporting and defining approach for proactively working with the customer and sales on disconnect related retention efforts.
+ Owns and creates service delivery performance review presentations. Collects and interprets service performance root cause analysis and corrective actions. Delivers project status and presentations to the customers on a weekly or monthly basis depending upon customer requirements, which is delivered via electronic presentations or in person meetings
**What We Look For in a Candidate**
+ At least 5 years related Service Delivery experience in telecommunication, network services and managed services
+ Minimum Diploma in Infocomm Technology, Telecommunication or equivalent
+ Attention to detail with good organizational capabilities
+ Ability to prioritize with good time management skills
+ Must have project management experience in planning and organizing data from various sources into concise, relevant information
+ Must have keen attention to detail. Must be self-directed, understand the requirements, and take the initiative to complete tasks or assignments with little or no direction
+ Experienced in interfacing with internal and external customers towards effective management of a project or customer expectations
+ Ability to focus and deliver proactively in a dynamic, multi-tasking, fast-paced environment
+ Ability to work effectively in diverse groups
+ Demonstrated ability to direct the work of other functional organizations
+ Demonstrated ability to influence and collaborate across organizational boundaries
+ Excellent interpersonal, verbal and written communication skills
+ Strong PC skills in Microsoft Outlook, Word, Excel and PowerPoint
+ Must work effectively under pressure; organizing multiple tasks and projects in an ever-changing environment
+ Develop documentation to be reported to all levels of management and customers
+ Effective problem solving and troubleshooting skills
**Compensation**
**What to Expect Next**
Requisition #: 338688
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.