118 Cultural Support jobs in Singapore

Are you passionate about data, analytics, and making a real impact in customer service operations? Foot Locker is looking for a Supervisor, Support Services & Reporting to join our dynamic Customer Care team in Singapore.

Who are we

Foot Locker is more than just a global retailer — we're the heartbeat of sneaker culture. With a presence in 2,700 stores across 29 countries, including North America, Europe, Asia, Australia, and New Zealand, we're on a mission to ignite passion, spark discovery, and celebrate individuality through our iconic brands: Foot Locker, Kids Foot Locker, Champs Sports, WSS, and atmos.

About the Role

As a key member of our Support Services team, in this stand along role, you'll play a pivotal role in analysing call centre trends, forecasting staffing needs, and driving data-driven decisions. You'll manage and automate reports, ensure data integrity, and collaborate across departments to optimize customer care operations.

What You'll Do

• Analyse call centre data to forecast call volumes and staffing requirements.
• Develop and maintain dashboards and reports using CRM and other customer related tools.
• Automate reporting processes to improve efficiency.
• Collaborate with internal teams and external contact centres to enhance forecast accuracy.
• Support data-driven projects and perform ad-hoc analyses.
• Monitor daily call traffic and trends to inform staffing and budget decisions.
• Recommend best practices and track agent productivity.

What You'll Bring to the Team

• A diploma or relevant experience in computer science, information management, or statistics.
• 3+ years in Customer Service, with a minimum of a years' experience in analytics/reporting.
• Strong analytical skills, attention to detail and a passion for turning raw data into a tellable story.
• Proficiency in MS Excel, Power BI, and Microsoft Suite & experience with Aspect staffing software is advantageous but not essential
• Strong communication and interpersonal skills — you connect with customers and teammates with ease and authenticity.
• A proactive, hands-on approach to problem-solving and driving results.

Why Foot Locker?

At Foot Locker, we're more than just sneakers. We're a team of passionate individuals committed to delivering exceptional customer experiences. Join us and be part of a global brand that values innovation, collaboration, and growth.

Ready to lace up and lead the way?

Apply now and be part of a global movement that's redefining retail, one sneaker at a time.

The role of Support Services Coordinator involves providing comprehensive administrative support to the management team and various departments as needed. This position is a permanent opportunity that requires excellent organizational and multitasking skills, attention to detail, good communication and interpersonal skills, and proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

• Manage documents, reports, and presentations while ensuring accuracy and timeliness.
• Handle correspondence, emails, and phone calls in a professional manner.
• Maintain and organize filing systems, databases, and office records efficiently.
• Support procurement processes for office supplies and liaison with vendors when required.
• Assist with expense claims, invoices, and basic financial administration.
• Coordinate travel arrangements and logistics for staff when necessary.

A Diploma or Bachelor's degree in Business Administration, Office Management, or a related field is essential for this role. Strong organizational and multitasking skills are crucial, along with attention to detail, good communication and interpersonal skills, and proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). The ideal candidate will also possess a strong understanding of time management principles and be able to work effectively in a dynamic environment.

This position is part of a team that maintains a high standard of training and care for clients and their activities, premises, and facilities.

The role involves assisting a Training Officer with duties related to client hygiene, supervision, and welfare.

1. Assist in providing basic hygiene services and look after the needs of clients.
2. Supervise clients and ensure their general well-being.
3. Assist clients during transportation.
4. Move clients between activities and events.
5. Provide meals for clients as required.
6. Ensure all staff and clients adhere to facility rules regarding safety and training procedures.
7. Maintain the cleanliness and organization of work areas and storage spaces.
8. Report any concerns or issues related to client welfare to the Training Officer.
9. Work collaboratively with the team to deliver quality services.

Overview
Marketing Support Services (3 months extendable to 6 months)
Salary Range:
$2,500 – $3,200
Location:
HPB Outram Park, Singapore
Work Hours:
Mon-Thurs 9:00am – 6:30pm, Fri 9:00am – 6:00pm
Work Arrangement:
Hybrid (2 days in office, 3 days WFH)
Contract Period:
15 Dec 2025 – 31 Mar 2026
Job Responsibilities
Update and audit website content using CMS and coordinate with stakeholders
Support creation and editing of marketing materials: videos, graphics, BTLs
Handle procurement tasks: obtain quotes, raise POs, maintain tracking sheets
Administrative support: schedule meetings, check artwork files, organize digital assets
Requirements
Minimum Diploma in any
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
Knowledge in:
Video editing: Capcut / Adobe Premiere Pro
Image editing: Canva / Photoshop / Illustrator
Website content update: Sitecore CMS / HTML
Good communication, interpersonal & analytical skills
Strong project & time management skills
Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.
Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.
**We regret to inform that only shortlisted candidates would be notified.
By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application. Yong Jia Wen
Registration Number: R
EA License No: 13C6730 (MCI Consulting Pte Ltd)
#J-18808-Ljbffr

Engage callers to assess the nature and severity of the situation
Collect and verify information from relevant sources (e.g., schools, family members, relatives, government databases)
Conduct risk and safety assessments for reported cases
Determine response urgency and ensure appropriate case routing
Coordinate with partner agencies to ensure smooth case handover
Engage and involve key family members in working with the assigned agency
What We’re Looking For
Minimum degree holders.
Proficient in Microsoft Office applications, including Word and Excel.
Experienced in customer service/call center would be advantageous.
Ability to remain calm and composed in high-stress situations and environments
Willingness to work shift hours if required (operates a 24/7 helpline). Currently, work hours follow the schedule below and may be updated if there are changes.
2) Mon – Thur: 12 – 9.30 pm; Fri: 12 – 9 pm
Interested candidates please click “Apply Now”.
We regret to inform that only shortlisted candidates will be informed.
#J-18808-Ljbffr

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

DESIGNATION : Engineer, Customer Support Services (1-Net)

RESPONSIBILITIES

• To perform 24x7 rotating shift duty for NOC and Network Operations
• Provide timely response, escalation and resolution to all incidents, outages and performance alerts
• Changing of backup tapes based on predetermined schedule
• Preparation and compilation of team and customer weekly and monthly reports
• Process internal and external service requests including physical access, DNS changes, MS, x-connect and etc
• Inventory Management for physical network infrastructure, x-connect
• Provide remote hands service and onsite support to internal and customers
• Service delivery and troubleshooting on physical and access network infrastructure, provisioning of access layer network service
• Liaising with end users and vendors/Telco providers on network implementation, requirements and maintenance support
• Manage vendors or contractors in Meet-Me-Room, Cabinets and Client premises when services are required
• Responsive to troubleshoot and solve L1 Data Center and customer network issues
• Recommend suitable and relevant network solutions to solve customers' issues
• Perform physical network infrastructure deployment and cross connect provisioning for internal and customers requirement
• Report to Telco Helpdesk for suspected circuit problem
• Problem Isolation & Resolution on network equipment or cabling such as routers, switches, network cable, etc
• To assist on planning and renewing on network infrastructure projects and operations
• Review and continuously improve SOP for supporting network operation
• Maintain concise and up-to-date network documentation including:
• • Network inventories, processes, policies and procedures
• Collect and manage the statistics collection and application from the network systems
• Generate accurate and informative network analysis reports such as traffic utilization and network uptime reports

QUALIFICATIONS

• Minimum Diploma or equivalent qualification in IT related field of study
• Minimum 2 years in supporting IT helpdesk and Network operation, or related experience in related fields
• Minimum 2 years practical experience in LAN/WAN implementation which include router & switches setup and configuration
• Basic network certification such as Cisco Certified Network Associate (CCNA) is preferred
• Professional certification in ITIL, Operating Systems and Networking is an advantage
• Working experience in service provider networks and Data Center is an advantage
• Basic knowledge and experience with networking protocols, including BGP, MPLS, VXLAN, EVPN and OSPF
• Basic knowledge and experience with Structured Network Infrastructure for network Layer 2 & 3 support
• Pro-active in anticipating and resolving issues in the work environment
• Customer service acumen and possess a strong sense of urgency
• Strong sense of responsibilities and accountability in the work performance
• Rotating shift duty
• Working location : 1-Net (East) at Chai Chee / 1-Net (North) at Woodlands

• To perform 24x7 rotating shift duty for NOC and Network Operations
• Provide timely response, escalation and resolution to all incidents, outages and performance alerts
• Changing of backup tapes based on predetermined schedule
• Preparation and compilation of team and customer weekly and monthly reports
• Process internal and external service requests including physical access, DNS changes, MS, x-connect and etc
• Inventory Management for physical network infrastructure, x-connect
• Provide remote hands service and onsite support to internal and customers
• Service delivery and troubleshooting on physical and access network infrastructure, provisioning of access layer network service
• Liaising with end users and vendors/Telco providers on network implementation, requirements and maintenance support
• Manage vendors or contractors in Meet-Me-Room, Cabinets and Client premises when services are required
• Responsive to troubleshoot and solve L1 Data Center and customer network issues
• Recommend suitable and relevant network solutions to solve customers' issues
• Perform physical network infrastructure deployment and cross connect provisioning for internal and customers requirement
• Report to Telco Helpdesk for suspected circuit problem
• Problem Isolation & Resolution on network equipment or cabling such as routers, switches, network cable, etc
• To assist on planning and renewing on network infrastructure projects and operations
• Review and continuously improve SOP for supporting network operation

• Maintain concise and up-to-date network documentation including:

• Network inventories, processes, policies and procedures

• Collect and manage the statistics collection and application from the network systems
• Generate accurate and informative network analysis reports such as traffic utilization and network uptime reports

Qualifications

• Minimum Diploma or equivalent qualification in IT related field of study
• Minimum 2 years in supporting IT helpdesk and Network operation, or related experience in related fields
• Minimum 2 years practical experience in LAN/WAN implementation which include router & switches setup and configuration
• Basic network certification such as Cisco Certified Network Associate (CCNA) is preferred
• Professional certification in ITIL, Operating Systems and Networking is an advantage
• Working experience in service provider networks and Data Center is an advantage
• Basic knowledge and experience with networking protocols, including BGP, MPLS, VXLAN, EVPN and OSPF
• Basic knowledge and experience with Structured Network Infrastructure for network Layer 2 & 3 support
• Pro-active in anticipating and resolving issues in the work environment
• Customer service acumen and possess a strong sense of urgency
• Strong sense of responsibilities and accountability in the work performance
• Rotating shift duty
• Working location : 1-Net (East) at Chai Chee / 1-Net (North) at Woodlands

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

• To perform 24x7 rotating shift duty for NOC and Network Operations
• Provide timely response, escalation and resolution to all incidents, outages and performance alerts
• Changing of backup tapes based on predetermined schedule
• Preparation and compilation of team and customer weekly and monthly reports
• Process internal and external service requests including physical access, DNS changes, MS, x-connect and etc
• Inventory Management for physical network infrastructure, x-connect
• Provide remote hands service and onsite support to internal and customers
• Service delivery and troubleshooting on physical and access network infrastructure, provisioning of access layer network service
• Liaising with end users and vendors/Telco providers on network implementation, requirements and maintenance support
• Manage vendors or contractors in Meet-Me-Room, Cabinets and Client premises when services are required
• Responsive to troubleshoot and solve L1 Data Center and customer network issues
• Recommend suitable and relevant network solutions to solve customers' issues
• Perform physical network infrastructure deployment and cross connect provisioning for internal and customers requirement
• Report to Telco Helpdesk for suspected circuit problem
• Problem Isolation & Resolution on network equipment or cabling such as routers, switches, network cable, etc
• To assist on planning and renewing on network infrastructure projects and operations
• Review and continuously improve SOP for supporting network operation
• Maintain concise and up-to-date network documentation including:
• • Network inventories, processes, policies and procedures
• Collect and manage the statistics collection and application from the network systems
• Generate accurate and informative network analysis reports such as traffic utilization and network uptime reports

QUALIFICATIONS

• Minimum Diploma or equivalent qualification in IT related field of study
• Minimum 2 years in supporting IT helpdesk and Network operation, or related experience in related fields
• Minimum 2 years practical experience in LAN/WAN implementation which include router & switches setup and configuration
• Basic network certification such as Cisco Certified Network Associate (CCNA) is preferred
• Professional certification in ITIL, Operating Systems and Networking is an advantage
• Working experience in service provider networks and Data Center is an advantage
• Basic knowledge and experience with networking protocols, including BGP, MPLS, VXLAN, EVPN and OSPF
• Basic knowledge and experience with Structured Network Infrastructure for network Layer 2 & 3 support
• Pro-active in anticipating and resolving issues in the work environment
• Customer service acumen and possess a strong sense of urgency
• Strong sense of responsibilities and accountability in the work performance
• Rotating shift duty
• Working location : 1-Net (East) at Chai Chee / 1-Net (North) at Woodlands

Please note that your application will be sent to and reviewed by the direct employer - 1-Net Singapore Pte Ltd