197 Csp jobs in Singapore

If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team.

As a Client Support Analyst within the Client Onboarding & Services team, you will be a key player in our service center operations, providing exceptional customer service and support. You will serve as the primary point of contact and escalation point for your team and your stakeholders including Sales/Client Service Account Managers. You will also be responsible for overseeing day to day enquiry handling for our Corporate and Financial Institutions clients.

Job responsibilities

• Manage enquiries received for Corporate and FI customers with the highest service levels and optimal turnaround time

• Adhere to the department policies and procedures and drive the same value within your team

• Engage professionally in person, emails and on the phone to assist with every client need or issue

• Work independently and in a team environment to maximize productivity in a most efficient manner

• Investigate root causes of process inefficiencies and make proposals on opportunities for process improvement

• Help align your and your team’s performance to the broader organizational goals

• Participate in team projects and governance activities

Required qualifications, capabilities, and skills

• Minimum of 1 year of relevant experience in customer service or operations

• Graduate Diploma or equivalent

• Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines

• Excellent communications skills, able to effectively communicate clearly and concisely to support our clients based in Singapore / APAC / EMEA / North America

• Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners

• Willing to learn different functions and processes and contribute to the team as a responsible and proactive member

Preferred qualifications, capabilities, and skills

• Experience in customer service or operations (knowledge of Swift MT/MX) in a financial institution preferred

• Ability to use data to create metrics and reporting

• Proficient in Microsoft Office (Excel, PowerPoint, Word)

• Willingness and ability to learn new technology/ tools

To apply for this position, please use the following URL:

We are seeking a proactive and customer-focused Client Support Specialist to manage and assist clients throughout their US, Canada, and Singapore visa application processes . This role involves direct client interaction, documentation support, case follow-up, and coordination with internal and external stakeholders to ensure smooth and timely visa submissions.

• Act as the primary point of contact for clients applying for US, Canada, and Singapore visas.
• Provide end-to-end support in documentation, application preparation, and submission processes.
• Assist clients in understanding visa requirements, eligibility criteria, and timelines.
• Ensure accuracy and completeness of client documentation before submission.
• Schedule and coordinate client appointments with embassies, consulates, or visa centers.
• Liaise with internal processing teams and third-party service providers as required.
• Maintain updated knowledge of immigration policies, procedures, and regulation changes.
• Provide timely updates to clients on the status of their applications.
• Handle inquiries, resolve issues, and escalate complex cases to senior team members when needed.
• Maintain and update CRM or case management systems accurately.

• Bachelor’s degree in any discipline.
• 1–3 years of experience in immigration, client servicing, or administrative roles.
• Knowledge of US, Canada, or Singapore immigration processes is highly preferred.
• Excellent communication skills
• Strong attention to detail and organizational skills.
• Ability to manage multiple cases and prioritize effectively.
• Customer-centric approach with a problem-solving mindset.
• Proficiency in MS Office and CRM tools.

• Experience working in an immigration consultancy or law firm.
• Knowledge of online visa platforms like IRCC (Canada), CEAC (US), and ICA (Singapore).

HOW TO APPLY:

Interested applicants, please click on "Apply Now." We regret that only shortlisted candidates will be notified.

EA License No: 25C2785

EA Personnel: Lee Zhi Hui (Christine)

EA Personnel Reg No: R24120510

About the role

SimplyGo Pte Ltd is looking for a customer-focused and service-oriented Customer Relations Officer to join our call centre team. In this full-time role, you will be the first point of contact for our commuters, handling a variety of queries via inbound calls, emails, and follow-up communications. Your ability to deliver timely and effective support will help shape a positive commuter experience across Singapore’s public transport network. The role is based in our main office at Tanjong Pagar.

What you'll be doing

• Attend to customer enquiries primarily via incoming calls on the hotline, as well as through other channels such as email.
• Understand and assess customer needs to provide accurate, timely, and satisfactory responses.
• Handle a wide range of call types, including:
  Concession card-related matters (e.g. card loss, replacement, application/extension issues)
  Claims filing (e.g. over-deductions, failure to exit, duplicate charges)
  Point-to-point travel enquiries
  SimplyGo system issues (e.g. fare mismatches, technical problems)
  EZ-Link products and services
• Perform outbound calls to customers who request callbacks.
• Ensure accurate logging of all interactions in the call centre system.
• Consistently meet or exceed Key Performance Indicators (KPIs), including call volume targets (e.g. 50 inbound calls/day), average handling time, and quality assurance standards.
• Maintain a positive, patient, and professional approach in all customer interactions.
• Be willing to work on weekends and perform overtime when required.
• Support other ad hoc duties assigned by Team Leaders or Supervisors.

What we're looking for

• Prior experience in a call centre environment is highly preferred; candidates with general customer service experience are welcome.
• Strong interpersonal and communication skills with a customer-first mindset.
• Self-motivated and capable of working independently with minimal supervision.
• A proactive team player who is adaptable and able to thrive in a dynamic, fast-paced environment.
• Strong attention to detail and ability to follow processes accurately.
• Comfortable handling high call volumes and multitasking effectively.

What we offer

At SimplyGo, we value our employees and strive to create a supportive and inclusive work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement. You'll also enjoy a range of wellbeing initiatives, including flexible work arrangements and health programs.

About us

A wholly owned subsidiary of the Land Transport Authority (LTA), SimplyGo provides transit ticketing and travel card-related services.

A key player in the Singapore public transport ecosystem, we act as an intermediary between commuters and stakeholders such as regulators, public transport operators and card issuers.

Our innovative initiatives simplify journeys while creating value for commuters. Through the SimplyGo app, we ensure seamless customer journeys via trusted payment solutions and ticketing services.

If you're excited about this opportunity in making a positive impact on the communities we serve and want to be a part of our growing team, apply now .

Join to apply for the Customer Relations Executive role at Marina Bay Sands

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Join to apply for the Customer Relations Executive role at Marina Bay Sands

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Summary

Responsible for assisting casino guests during their visit to Marina Bay Sands (MBS).

Job Responsibilities

• Provide excellent and delightful service to casino guests and assist them with their needs and requests.
• Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.).
• Conduct guided MBS Casino familiarization tours for guests.
• Introduce programs (with the relevant terms and conditions) to potential Paiza players.
• Proactively identify potential gaming patrons and work with Market Development Sales Team on host management.
• Provide personalized service and establish close rapport with assigned patrons.
• Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions.
• Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests’ feedback and with objective to enhance the service standards for guests.
• Assist with execution of Special Events and Promotions.
• Ensure compliance with the organization’s guidelines and regulations when carrying out work duties.
• Perform all other ad hoc duties as and when required.
  
  

• Diploma in hospitality or related field preferred
  
  

• Prior experience in Sales or Customer Service role preferred.
• Fresh Graduate / Candidates with no relevant work experience are welcome to apply.
  
  

• Customer-focused, excellent team player and possess good problem-solving skills.
• Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays.
• Must be fluent in Mandarin and English as the successful candidate will be required to liaise with Mandarin and English speaking guests. Other Asian dialects or languages will be viewed favorabl
• Competent in Outlook and Microsoft Office program (Word, Excel, PowerPoint)
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Business Development and Sales
• Industries Hospitality

Referrals increase your chances of interviewing at Marina Bay Sands by 2x

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Jurong West, West Region, Singapore 21 hours ago

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Summary of Job Responsibilities

Responsible for assisting casino guests during their visit to Marina Bay Sands (MBS).

Job Responsibilities

• Provide excellent and delightful service to casino guests and assist them with their needs and requests.
• Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.).
• Conduct guided MBS Casino familiarization tours for guests.
• Introduce programs (with the relevant terms and conditions) to potential Paiza players.
• Proactively identify potential gaming patrons and work with Market Development Sales Team on host management.
• Provide personalized service and establish close rapport with assigned patrons.
• Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions.
• Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests’ feedback and with objective to enhance the service standards for guests.
• Assist with execution of Special Events and Promotions.
• Ensure compliance to the organization’s guidelines and regulations when carrying out work duties.
• Perform all other adhoc duties as and when required.

JOB REQUIREMENTS

Education & Certification

• Minimum 'N' levels, 'O' levels, 'A' levels or Diploma holders

Experience

• Prior experience in a Hospitality or Customer Service role preferred.

Competencies

• Customer-focused, excellent team player and possess good problem-solving skills.
• Proficient in Microsoft Windows, Word and Excel.
• Able to work on rotating shifts, public holidays and weekends.

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.

Fish International Sourcing House Pte Ltd – Jurong Town

Fish International Sourcing House Pte Ltd is hiring a Full time Customer Relations Executive role in Jurong West, Singapore. Apply now to be part of our team.

Fish International Sourcing House Pte Ltd is hiring a Full time Customer Relations Executive role in Jurong West, Singapore. Apply now to be part of our team.

• Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
• 2-3 years of relevant work experience required for this role
• Expected salary: $2,300 - $3,800 per month

Job Description:

1. Sales Support:

• Assist the Supply Chain Manager in supporting the Sales Team to fulfill trade deals and order requirements.

• Ensure that all necessary logistics arrangements and documentation are in place for smooth order execution.

2. Import & Export Documentation:

• Manage all shipping documentation related to imports and exports, ensuring accuracy and compliance with relevant regulations.

• Prepare and process required paperwork, including invoices, packing lists, bills of lading, and customs declarations.

3. Coordination with Stakeholders:

• Act as the primary point of contact for external partners, including shipping companies, logistics providers, forwarding agents, suppliers, and customers.

• Coordinate all aspects of the shipment process from origin to destination.

• Work with overseas customers and suppliers to track shipments, manage schedule changes, and handle any customs-related delays.

• Participate in internal and external audits, ensuring all customs declarations, shipping documents, and inspection reports are accurately maintained.

• Liaise with internal departments to ensure timely order fulfillment.

4. Proactive Follow-Up and Issue Resolution:

• Continuously monitor logistics processes and follow up with stakeholders to ensure seamless operations.

• Identify and troubleshoot any shipment, transportation, or customs clearance issues, ensuring quick resolution to minimize disruptions.

5. Compliance with Customs Regulations:

• Ensure all import and export operations comply with customs regulations in both the origin and destination countries.

• Stay updated on changes to customs policies and implement necessary adjustments for regulatory compliance.

6. Other Duties:

• Perform other tasks as assigned by management.

Requirement:

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Eu Yan Sang Singapore is seeking a passionate and service-oriented Customer Relations Executive to join our Customer Relations team. In this role, you will act as the first point of contact for customers across our diverse sales channels — including retail, e-commerce, wholesale, e-marketplaces, and social media platforms. You will respond to customer enquiries through multiple communication channels, delivering a consistently professional, empathetic, and efficient customer experience that upholds Eu Yan Sang Singapore’s brand reputation and image.

You will also support Customer Relationship Management (CRM) administrative tasks, such as maintaining and updating member records, assisting with loyalty program adjustments, and coordinating membership-related requests. Additionally, you will function as a bridge between customers and our in-house Traditional Chinese Medicine (TCM) or product experts to help address detailed product-related enquiries. This role partners closely with internal stakeholders to ensure prompt and effective resolution of customer feedback, supporting our mission of providing trusted wellness solutions to the community.

Key Responsibilities:

• Handle customer enquiries across all sales channels and platforms (retail, e-commerce, wholesale, e-marketplaces, social media).
• Respond to customers via hotline, email, WhatsApp, and social messaging tools promptly and professionally.
• Answer product-related queries and liaise with in-house TCM/product experts to convey accurate information to customers.
• Maintain and update customer and member records, including changes of address, contact details, loyalty points adjustments, and other membership-related data.
• Support Customer Relations Senior Executive and Assistant Manager in executing customer experience initiatives.
• Work closely with internal teams (e.g., Product Quality, E-commerce, Retail Operations, Warehouse) to resolve customer queries and issues end-to-end.
• Manage customer feedback and complaints with empathy, patience, and professionalism, ensuring fair and satisfactory resolution.
• Uphold the brand reputation and image of Eu Yan Sang Singapore through consistent, courteous, and knowledgeable customer interactions.
• Maintain accurate records of customer interactions and escalate complex or unresolved issues when necessary.
• Contribute to process improvement initiatives for customer service operations and CRM administration.
• Perform any other ad-hoc duties as assigned by the reporting manager(s).

Qualifications, Skills and Knowledge

• 2–3 years of experience in customer service or customer relations roles, preferably in retail, consumer goods, or e-commerce environments.
• Proficient in both written and spoken English and Mandarin to effectively communicate with a diverse customer base.
• Strong interpersonal and communication skills with a customer-focused mindset.
• Mature, even-tempered, and able to remain calm and professional under pressure.
• Good organizational, problem-solving, and administrative skills with attention to detail.
• Ability to work effectively with cross-functional teams.
• Familiarity with Microsoft Office applications and customer service/CRM systems.
• Able to work both independently and as part of a team in a dynamic environment.
• Flexible and adaptable to business needs and operational changes.

We regret that only shortlisted candidates will be notified.

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service and Administrative
• Industries Health, Wellness & Fitness

Referrals increase your chances of interviewing at Eu Yan Sang by 2x

Get notified about new Customer Relations Executive jobs in Singapore, Singapore .

Johor Baharu, Johore, Malaysia 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Eu Yan Sang Singapore is seeking a passionate and service-oriented Customer Relations Executive to join our Customer Relations team. In this role, you will act as the first point of contact for customers across our diverse sales channels — including retail, e-commerce, wholesale, e-marketplaces, and social media platforms. You will respond to customer enquiries through multiple communication channels, delivering a consistently professional, empathetic, and efficient customer experience that upholds Eu Yan Sang Singapore’s brand reputation and image.

You will also support Customer Relationship Management (CRM) administrative tasks, such as maintaining and updating member records, assisting with loyalty program adjustments, and coordinating membership-related requests. Additionally, you will function as a bridge between customers and our in-house Traditional Chinese Medicine (TCM) or product experts to help address detailed product-related enquiries. This role partners closely with internal stakeholders to ensure prompt and effective resolution of customer feedback, supporting our mission of providing trusted wellness solutions to the community.

Key Responsibilities:

1. Handle customer enquiries across all sales channels and platforms (retail, e-commerce, wholesale, e-marketplaces, social media).

2. Respond to customers via hotline, email, WhatsApp, and social messaging tools promptly and professionally.

3. Answer product-related queries and liaise with in-house TCM/product experts to convey accurate information to customers.

4. Maintain and update customer and member records, including changes of address, contact details, loyalty points adjustments, and other membership-related data.

5. Support Customer Relations Senior Executive and Assistant Manager in executing customer experience initiatives.

6. Work closely with internal teams (e.g., Product Quality, E-commerce, Retail Operations, Warehouse) to resolve customer queries and issues end-to-end.

7. Manage customer feedback and complaints with empathy, patience, and professionalism, ensuring fair and satisfactory resolution.

8. Uphold the brand reputation and image of Eu Yan Sang Singapore through consistent, courteous, and knowledgeable customer interactions.

9. Maintain accurate records of customer interactions and escalate complex or unresolved issues when necessary.

10. Contribute to process improvement initiatives for customer service operations and CRM administration.

11. Perform any other ad-hoc duties as assigned by the reporting manager(s).

Qualifications, Skills and Knowledge

• Diploma or equivalent qualification preferred.

• 2–3 years of experience in customer service or customer relations roles, preferably in retail, consumer goods, or e-commerce environments.

• Proficient in both written and spoken English and Mandarin to effectively communicate with a diverse customer base.

• Strong interpersonal and communication skills with a customer-focused mindset.

• Mature, even-tempered, and able to remain calm and professional under pressure.

• Good organizational, problem-solving, and administrative skills with attention to detail.

• Ability to work effectively with cross-functional teams.

• Familiarity with Microsoft Office applications and customer service/CRM systems.

• Able to work both independently and as part of a team in a dynamic environment.

• Flexible and adaptable to business needs and operational changes.

We regret that only shortlisted candidates will be notified.

• Leading Education Platform in South East Asia
• Attractive Remuneration Package

Responsibilities:

• Deliver professional customer service to hotline calls and front desk walk-ins.
• Be the first point of touch with customers.
• Handle and resolve customer inquiries and feedback.
• Ensure that complaints are monitored and resolved.
• Able to handle emergency situations/complaints appropriately should the situation arise.

Requirements:

• Diploma in all disciplines of study.
• Candidates with experience in retail/hotel/tourism industry encouraged to apply.
• Ex-Cabin Crew welcome to apply.
• Good communication skills and customer service-oriented attitude.
• Ability to liaise with English & Chinese speaking clients is essential.