80 Crm Manager jobs in Singapore

CRM Manager

Singapore, Singapore $60000 - $120000 Y BrioHR

Posted today

Job Viewed

Tap Again To Close

Job Description

Pay: From 5, SGD) per month

Job description:

Ask & Embla is looking for an experienced CRM Manager to lead and elevate our customer retention and engagement efforts. In this role, you'll take ownership of our CRM strategy, working across Email, SMS, and Loyalty channels to drive customer loyalty and lifetime value.

What You'll Do:

Strategic Leadership & Collaboration

  • Develop and refine overarching strategies for Email, SMS, and Loyalty marketing, ensuring alignment with business goals and customer lifecycle objectives.
  • Collaborate with cross-functional teams, including Brand, Design, and Performance Marketing, to ensure seamless execution of CRM campaigns and a unified customer experience.
  • Act as the key owner of the CRM roadmap, prioritizing initiatives that drive customer retention, loyalty, and lifetime value.

Campaign Strategy & Optimization

  • Lead the strategy, planning, and execution of multi-channel marketing campaigns (Email, SMS, Loyalty), leveraging data to craft personalized customer journeys.
  • Build and maintain advanced customer segmentation strategies to deliver relevant, tailored messaging.
  • Optimize campaigns through A/B testing and data-driven improvements in content, timing, targeting, and offers.

Data Analysis & Reporting

  • Analyze customer data and campaign performance metrics to uncover actionable insights and inform future strategies.
  • Present weekly and monthly reporting decks, providing strategic recommendations to improve customer retention and engagement.
  • Leverage analytics tools (e.g., Google Analytics, Tableau, Power BI) to track key metrics and evaluate the success of CRM initiatives.

System Management & Process Optimization

  • Oversee CRM platforms, ensuring accurate data management, seamless integration with other marketing tools, and efficient automation processes.
  • Identify opportunities to enhance CRM workflows, from automation and segmentation to campaign execution, to drive operational efficiency and scalability.
  • Ensure CRM systems and campaigns comply with data protection regulations (e.g., GDPR).

Innovation & Best Practices

  • Stay updated on industry trends, email deliverability standards, and CRM best practices, applying insights to optimize programs.
  • Innovate with new strategies to improve customer engagement, retention, and loyalty, ensuring CRM programs remain ahead of the curve.

Who You Are:

  • At least 3 years of professional experience in CRM, Email, SMS, and Loyalty marketing, with a proven track record of driving measurable results.
  • Strong understanding of email deployment and QA processes, including proficiency in HTML/CSS for email and responsive design principles.
  • Expertise in customer segmentation, automation workflows, and lifecycle marketing strategies.
  • Ability to analyze complex customer data, extract insights, and translate findings into actionable strategies.
  • Proficiency with tools like Google Analytics, Tableau, or Power BI to track and report on campaign performance.
  • Strong project management skills with the ability to manage multiple initiatives simultaneously while meeting deadlines.
  • Exceptional communication skills, both written and verbal, with a proven ability to collaborate effectively across teams.
  • A proactive and innovative thinker, eager to explore new ideas and test creative solutions.
  • Positive, solution-oriented attitude with a passion for delivering exceptional customer experiences.

Who We Are:

Ask & Embla is a rapidly growing alternative body jewelry brand based in Singapore with a collective following of more than 500,000 across our social media channels. As an e-commerce brand, we ship internationally to a diverse range of customers and we are proud to be one of the leading brands worldwide in the alternative jewelry space.

At Ask & Embla, we're passionate about creating a company that brings out the best in everyone and where individuals love to work and grow as a team. That means constantly learning and building new things, being flexible about how and where we work, and empowering each other to do the proudest work of our lives.

Ask & Embla, led by an ex-Googler and ex-Amazonian, has dozens of employees across multiple countries. We are building the foundation to expand several business verticals beyond e-commerce, while supporting existing business functions for fulfilling thousands of orders each month.

At Ask & Embla we learn and build fast together, sharing the purpose and passion of creating not just beautiful, expressive and sustainably-made jewelry, but a community that celebrates the misfits, the believers, the round pegs in square holes and everyone in between. Everyone deserves to own who they are; we create the jewelry so they can do it with pride.

Ready to Join Us?

If you're a results-oriented professional who thrives in a fast-paced environment, we encourage you to apply Please submit your resume and a quick note expressing your interest in this position to or through this Indeed posting.

Learn More about Ask & Embla:

Website -

Instagram -

Facebook -

Pinterest -

TikTok -

Job Types: Full-time, Permanent

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Parental leave
  • Professional development

Experience:

  • Email / SMS Marketing: 3 years (Required)
  • CRM software: 3 years (Required)

Work Location: Hybrid remote in Singapore

This advertiser has chosen not to accept applicants from your region.

CRM Manager

$55000 Y Ask & Embla Galactic Pte Ltd

Posted today

Job Viewed

Tap Again To Close

Job Description

Ask & Embla is looking for an experienced CRM Manager to lead and elevate our customer retention and engagement efforts. In this role, you'll take ownership of our CRM strategy, working across Email, SMS, and Loyalty channels to drive customer loyalty and lifetime value.

What You'll Do:

Strategic Leadership & Collaboration

  • Develop and refine overarching strategies for Email, SMS, and Loyalty marketing, ensuring alignment with business goals and customer lifecycle objectives.
  • Collaborate with cross-functional teams, including Brand, Design, and Performance Marketing, to ensure seamless execution of CRM campaigns and a unified customer experience.
  • Act as the key owner of the CRM roadmap, prioritizing initiatives that drive customer retention, loyalty, and lifetime value.

Campaign Strategy & Optimization

  • Lead the strategy, planning, and execution of multi-channel marketing campaigns (Email, SMS, Loyalty), leveraging data to craft personalized customer journeys.
  • Build and maintain advanced customer segmentation strategies to deliver relevant, tailored messaging.
  • Optimize campaigns through A/B testing and data-driven improvements in content, timing, targeting, and offers.

Data Analysis & Reporting

  • Analyze customer data and campaign performance metrics to uncover actionable insights and inform future strategies.
  • Present weekly and monthly reporting decks, providing strategic recommendations to improve customer retention and engagement.
  • Leverage analytics tools (e.g., Google Analytics, Tableau, Power BI) to track key metrics and evaluate the success of CRM initiatives.

System Management & Process Optimization

  • Oversee CRM platforms, ensuring accurate data management, seamless integration with other marketing tools, and efficient automation processes.
  • Identify opportunities to enhance CRM workflows, from automation and segmentation to campaign execution, to drive operational efficiency and scalability.
  • Ensure CRM systems and campaigns comply with data protection regulations (e.g., GDPR).

Innovation & Best Practices

  • Stay updated on industry trends, email deliverability standards, and CRM best practices, applying insights to optimize programs.
  • Innovate with new strategies to improve customer engagement, retention, and loyalty, ensuring CRM programs remain ahead of the curve.

Who You Are:

  • At least 3 years of professional experience in CRM, Email, SMS, and Loyalty marketing, with a proven track record of driving measurable results.
  • Strong understanding of email deployment and QA processes, including proficiency in HTML/CSS for email and responsive design principles.
  • Expertise in customer segmentation, automation workflows, and lifecycle marketing strategies.
  • Ability to analyze complex customer data, extract insights, and translate findings into actionable strategies.
  • Proficiency with tools like Google Analytics, Tableau, or Power BI to track and report on campaign performance.
  • Strong project management skills with the ability to manage multiple initiatives simultaneously while meeting deadlines.
  • Exceptional communication skills, both written and verbal, with a proven ability to collaborate effectively across teams.
  • A proactive and innovative thinker, eager to explore new ideas and test creative solutions.
  • Positive, solution-oriented attitude with a passion for delivering exceptional customer experiences.

Who We Are:

Ask & Embla is a rapidly growing alternative body jewelry brand based in Singapore with a collective following of more than 500,000 across our social media channels. As an e-commerce brand, we ship internationally to a diverse range of customers and we are proud to be one of the leading brands worldwide in the alternative jewelry space.

At Ask & Embla, we're passionate about creating a company that brings out the best in everyone and where individuals love to work and grow as a team. That means constantly learning and building new things, being flexible about how and where we work, and empowering each other to do the proudest work of our lives.

Ask & Embla, led by an ex-Googler and ex-Amazonian, has dozens of employees across multiple countries. We are building the foundation to expand several business verticals beyond e-commerce, while supporting existing business functions for fulfilling thousands of orders each month.

At Ask & Embla we learn and build fast together, sharing the purpose and passion of creating not just beautiful, expressive and sustainably-made jewelry, but a community that celebrates the misfits, the believers, the round pegs in square holes and everyone in between. Everyone deserves to own who they are; we create the jewelry so they can do it with pride.

Ready to Join Us?

If you're a results-oriented professional who thrives in a fast-paced environment, we encourage you to apply Please submit your resume and a quick note expressing your interest in this position to or through this Indeed posting.

Learn More about Ask & Embla:

Website -

Instagram -

Facebook -

Pinterest -

TikTok -

Job Types: Full-time, Permanent

Pay: From $5,500.00 per month

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Parental leave
  • Professional development

Experience:

  • Email / SMS Marketing: 3 years (Required)
  • CRM software: 3 years (Required)

Work Location: Hybrid remote in Singapore

This advertiser has chosen not to accept applicants from your region.

CRM Manager

$90000 - $120000 Y Private Advertiser

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

STRATEGY

  • Own, develop and manage the CRM ecosystem to build long-term relationships with consumers and to grow the loyalty programme database and sales return in strict accordance with Central guidelines and local requirements. Ensure alignment with the new luxury CRM & customer engagement approach with excellence across all communications touchpoints.
  • Develop market specific plans based on business needs to increase retention of existing customers database. Manages and controls fiscal year budget.

IMPLEMENTATION / FULFILMENT

  • Lead plans, organize, implement and monitor fiscal year member communications calendar through traditional / digital means.
  • Plans, organizes, implements and monitors the fulfillment of the Company CRM programs, including event management of different scales autonomously.
  • Ensure local requests are a focused priority in the newsletter calendar.
  • Own plans, organize, implement and monitor the fulfilment of membership benefits.
  • Maximize B2B2C collaborations to re-ignite and drive loyalty benefits for members.
  • Develops and implements effective campaigns to achieve the following KPIs.

drive acquisition and retention.

increase Value Per Ticket (Price Per Ticket / Price Per Purchase).

maintain active sales share.

enhance customer satisfaction.

improve loyalty through tier system.

  • Identify areas of improvements within Central CRM programs to drive performance and improve the customer's issues and challenges.
  • Receive feedback from retail teams monthly retail meeting forums and facilitate improvements.

EVENT / PROJECT MANAGEMENT

  • Lead plans and implement events, programs and activities for the Club members of various scales
  • Drive members exclusive events to increase acquisition and reinforce new brand codes
  • Manage highest quality event experience delivery and operations

ANALYSIS

  • Manage regular data analysis to understand consumer behaviour and translate it into effective campaign plans.
  • Recommend ways to finetune monthly reports with strong emphasis on learnings, business implications and improvement areas.
  • Proactively share knowledge of access and supports wider team with these reports.
  • Evaluates central initiatives and strategies and provides structured feedback and recommendations to central.
  • Compiles competitor activities report i.e. Point of Purchase CRM events, promotions trend and loyalty activities.
  • Support any ad hoc projects which may be assigned for development from time to time.

CLIENTELLING

  • Support and cultivate very important client evolution, curate client journey with a targeted approach that continually engages customers.
  • Work closely with retail team to understand the needs of very important client.

Job Requirement

  • Bachelor's degree in Business, Marketing, or a related field.
  • 5–7 years of professional experience, preferably in consumer-focused industries or CRM-driven roles.
  • Strong business acumen with proven ability to drive impactful decisions.
  • Passionate about CRM and delivering exceptional customer experiences.
  • A keen eye for detail with the ability to ensure accuracy and consistency.
  • Excellent interpersonal and communication skills to collaborate effectively across teams and with stakeholders.
  • Proficiency in local language(s) (written and spoken) is mandatory; English fluency is required.
This advertiser has chosen not to accept applicants from your region.

CRM Manager

Singapore, Singapore Ask and Embla Galactic Pte Ltd

Posted today

Job Viewed

Tap Again To Close

Job Description

full-time

Pay:
From 5,500.00 (SGD) per month
Job description:
Ask & Embla is looking for an experienced
CRM Manager
to lead and elevate our customer retention and engagement efforts. In this role, you’ll take ownership of our CRM strategy, working across Email, SMS, and Loyalty channels to drive customer loyalty and lifetime value.
What You'll Do:
Strategic Leadership & Collaboration
Develop and refine overarching strategies for Email, SMS, and Loyalty marketing, ensuring alignment with business goals and customer lifecycle objectives.
Collaborate with cross-functional teams, including Brand, Design, and Performance Marketing, to ensure seamless execution of CRM campaigns and a unified customer experience.
Act as the key owner of the CRM roadmap, prioritizing initiatives that drive customer retention, loyalty, and lifetime value.
Campaign Strategy & Optimization
Lead the strategy, planning, and execution of multi-channel marketing campaigns (Email, SMS, Loyalty), leveraging data to craft personalized customer journeys.
Build and maintain advanced customer segmentation strategies to deliver relevant, tailored messaging.
Optimize campaigns through A/B testing and data-driven improvements in content, timing, targeting, and offers.
Data Analysis & Reporting
Analyze customer data and campaign performance metrics to uncover actionable insights and inform future strategies.
Present weekly and monthly reporting decks, providing strategic recommendations to improve customer retention and engagement.
Leverage analytics tools (e.g., Google Analytics, Tableau, Power BI) to track key metrics and evaluate the success of CRM initiatives.
System Management & Process Optimization
Oversee CRM platforms, ensuring accurate data management, seamless integration with other marketing tools, and efficient automation processes.
Identify opportunities to enhance CRM workflows, from automation and segmentation to campaign execution, to drive operational efficiency and scalability.
Ensure CRM systems and campaigns comply with data protection regulations (e.g., GDPR).
Innovation & Best Practices
Stay updated on industry trends, email deliverability standards, and CRM best practices, applying insights to optimize programs.
Innovate with new strategies to improve customer engagement, retention, and loyalty, ensuring CRM programs remain ahead of the curve.
Who You Are:
At least 3 years of professional experience in CRM, Email, SMS, and Loyalty marketing, with a proven track record of driving measurable results.
Strong understanding of email deployment and QA processes, including proficiency in HTML/CSS for email and responsive design principles.
Expertise in customer segmentation, automation workflows, and lifecycle marketing strategies.
Ability to analyze complex customer data, extract insights, and translate findings into actionable strategies.
Proficiency with tools like Google Analytics, Tableau, or Power BI to track and report on campaign performance.
Strong project management skills with the ability to manage multiple initiatives simultaneously while meeting deadlines.
Exceptional communication skills, both written and verbal, with a proven ability to collaborate effectively across teams.
A proactive and innovative thinker, eager to explore new ideas and test creative solutions.
Positive, solution-oriented attitude with a passion for delivering exceptional customer experiences.
Who We Are:
Ask & Embla is a rapidly growing alternative body jewelry brand based in Singapore with a collective following of more than 500,000 across our social media channels. As an e-commerce brand, we ship internationally to a diverse range of customers and we are proud to be one of the leading brands worldwide in the alternative jewelry space.
At Ask & Embla, we’re passionate about creating a company that brings out the best in everyone and where individuals love to work and grow as a team. That means constantly learning and building new things, being flexible about how and where we work, and empowering each other to do the proudest work of our lives.
Ask & Embla, led by an ex-Googler and ex-Amazonian, has dozens of employees across multiple countries. We are building the foundation to expand several business verticals beyond e-commerce, while supporting existing business functions for fulfilling thousands of orders each month.
At Ask & Embla we learn and build fast together, sharing the purpose and passion of creating not just beautiful, expressive and sustainably-made jewelry, but a community that celebrates the misfits, the believers, the round pegs in square holes and everyone in between. Everyone deserves to own who they are; we create the jewelry so they can do it with pride.
Ready to Join Us?
If you're a results-oriented professional who thrives in a fast-paced environment, we encourage you to apply! Please submit your resume and a quick note expressing your interest in this position to or through this Indeed posting.
Learn More about Ask & Embla:
Website -
Instagram -
Facebook -
Pinterest -
TikTok -
Job Types: Full-time, Permanent
Benefits:
Dental insurance
Employee discount
Health insurance
Parental leave
Professional development
Experience:
Email / SMS Marketing: 3 years (Required)
CRM software: 3 years (Required)
Work Location: Hybrid remote in Singapore
#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

CRM Manager

Singapore, Singapore Castlery

Posted today

Job Viewed

Tap Again To Close

Job Description

Join to apply for the
CRM Manager
role at
Castlery
What you’ll be doing:
Develop a Comprehensive Global CRM Strategy (Audit and clean up existing CRM processes, initiatives, tools, and data – Phase 1: first 3 months)
Create a scalable global CRM framework aligned with business goals and market-specific needs
Develop and evolve trigger lifecycle flows for CRM channels and collaborate with product/tech teams for advanced user flows
Define key customer lifecycle stages and establish tailored strategies for acquisition, engagement, retention, and reactivation
Build dashboards and reporting to track CRM and loyalty performance and provide regular updates to stakeholders
Grow and optimize Castlery’s Loyalty Program
Develop annual strategy and roadmap for each market
Drive monthly channel performance reviews and strategy
Coach Country CRM teams to adopt best practices and establish benchmarks
Own the onsite subscription flow and collaborate with product/onsite teams
Achieve measurable business impact by quantifying the impact of CRM channels
Measure metrics across customer touchpoints and lifecycle
Break down metrics into operational levers to drive growth
Set appropriate benchmarks and targets
What you need to succeed:
Minimum 8-10 years of experience in CRM or lifecycle marketing, preferably with global or regional scope
Proven success in building and managing CRM strategies that drive measurable business outcomes
Experience with CRM platforms and loyalty program tools
Proficiency in customer segmentation, lifecycle marketing, and omnichannel campaign execution
Strong analytical mindset with the ability to measure impact and identify growth opportunities
Excellent communication and collaboration skills, with the ability to influence stakeholders and lead teams
Built for Real Life, Designed for What’s Next
At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.
Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy.
If you believe that good homes create good lives, come build with us.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Marketing
Industries
Retail and Retail Furniture and Home Furnishings
Referrals increase your chances of interviewing at Castlery.
Get notified about new CRM Manager jobs in Singapore, Singapore.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

In Store CRM Manager

Orchard $60000 - $80000 Y Private Advertiser

Posted today

Job Viewed

Tap Again To Close

Job Description

In-Store CRM Manager

Position: In-Store CRM Manager

Department/Function: Retail / Retail Operations

Workplace: Store

This is a newly created store-based position.

Reports to:

  • Hierarchical: Store Manager
  • Functional: CRM at Head Office
Job Summary

The In-Store CRM Manager serves as a brand ambassador, representing the company and playing a central role in client development within the assigned store(s). Leveraging expertise in client development, the role is expected to drive business growth, increase repurchase rates, and expand the customer base across all segments while building customer loyalty.

A particular focus will be placed on developing high-spending clients. In collaboration with the Store Manager, the CRM Manager will support clienteling objectives such as converting prospects, retaining existing customers, and cultivating VICs (Very Important Clients).

A clear understanding of KPIs and an action-oriented approach are required to contribute to both CRM and sales performance goals at the store level.

Objectives
  • Enhance the customer shopping experience
  • Strengthen clienteling and customer service skills among sales staff
  • Leverage CRM tools to identify growth opportunities and drive client development
  • Collaborate with the Store Manager to build and execute action plans for clienteling success
  • Build brand loyalty and foster long-term client relationships
  • Contribute to overall sales performance improvement
Key Responsibilities
Clienteling & Staff Training
  • Embed a clienteling culture within the store, promoting business through private appointments
  • Train sales staff on clienteling methods and provide resources for new members
  • Facilitate smooth information sharing between store and head office
  • Support staff in actively utilizing CRM and clienteling tools
  • Analyze customer behavior and engage VICs through optimal channels
  • Share the latest digital initiatives with the team and promote use of digital tools
  • Identify and develop top-performing sales staff suited for VIC management in collaboration with the Store Manager
  • Partner with the Store Manager and Training Department to strengthen staff skills
Business Development
  • Foster a clienteling culture, ensuring a consistent experience from prospects to VICs
  • Design and implement store-level clienteling action plans aligned with global strategy
  • Analyze store performance on a weekly and monthly basis
  • Lead weekly CRM briefings at morning meetings
  • Review clienteling and retail KPIs, and propose tailored growth plans for staff to the Store Manager
  • Conduct training so staff can maximize use of clienteling tools
  • Collaborate with Store Manager, Retail, CRM, and Training teams to enhance clienteling skills
  • Expand the store's client network, leveraging store events and corporate activities
  • Support planning and execution of retail events and customer experiences
  • Build target lists for fashion shows, pre-sales, and pre-orders
  • Manage loyalty program budgets, gift selections, and targeting
Qualifications & Skills
  • Proven track record in driving significant sales growth through individual clienteling
  • Experience in transforming store teams' approach to clienteling, training staff, conducting competitor analysis, customer prospecting, and executing private appointments
  • Strong understanding of competitive markets and consumer trends
  • Ability to design and deliver personalized client experiences
  • Proficiency in Excel for reporting, analysis, and strategic recommendations
  • Flexible working style (including schedule and mobility between locations)
  • Proactive, action-oriented, and strong team player

This advertiser has chosen not to accept applicants from your region.

CRM & Loyalty Manager

Singapore, Singapore Castlery Pte Ltd

Posted today

Job Viewed

Tap Again To Close

Job Description

We’re rethinking homes for how people really live, and we’re looking for a
CRM & Loyalty Manager to join our
Marketing
team to help shape the future of living—one thoughtful detail at a time.
From strategy to storytelling, Marketing powers brand and business growth at Castlery.
What you'll be doing:
1. Develop a Comprehensive Global CRM Strategy
Audit and clean up existing CRM processes, initiatives, tools, and data (Phase 1, i.e. first 3 month focus).
Create a scalable global CRM framework, ensuring alignment with business goals and market-specific needs.
Develop and evolve trigger lifecycle flows for CRM channels, and collaborate with product/tech teams for more advanced user flows.
Define key customer lifecycle stages and establish tailored strategies for acquisition, engagement, retention, and reactivation.
Build dashboards and reporting mechanisms to track CRM and loyalty performance, providing regular updates to stakeholders.
Grow and optimize Castlery’s Loyalty Program.
Bring in thought leadership and industry best practices.
Develop annual strategy and roadmap for each of our markets.
Drive monthly channel performance reviews and strategy.
Coach the Country CRM teams to adopt best practices and to setup benchmarks.
Own the onsite subscription flow and collaborate with product/onsite teams .
3. Achieve Measurable Business Impact
Able to measure and quantify the impact of CRM channels towards business.
Able to measure the metrics across customer touch points and lifecycle.
Able to break down into operational metrics and levers to drive the growth.
Able to set the right benchmark and targets.
What you need to succeed:
Minimum 8-10 years of experience in CRM, or lifecycle marketing, preferably within a global or regional scope.
Strong analytical mindset with the ability to measure the impact and drive growth opportunities.
Proven success in building and managing CRM strategies that drive measurable business outcomes.
Experience with CRM platforms and loyalty program tools.
Proficiency in customer segmentation, lifecycle marketing, and omnichannel campaign execution.
Excellent communication and collaboration skills, with the ability to influence stakeholders and lead teams effectively.
Built for Real Life, Designed for What’s Next
At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.
Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy.
If you believe that good homes create good lives, come build with us.
Create a Job Alert
Interested in building your career at Castlery? Get future opportunities sent straight to your email.
Accepted file types: pdf, doc, docx, txt, rtf
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
How many years of experience do you have working with CRM platforms? *
Please select which describes you most accurately, as it relates to Singapore *
#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Crm manager Jobs in Singapore !

Head of CRM Strategy

Singapore, Singapore foodpanda

Posted today

Job Viewed

Tap Again To Close

Job Description

Overview
We are looking for a visionary, empathetic, and data-driven Head of CRM Strategy (B2B) to lead vendor lifecycle and communication strategies across our food delivery marketplace. This role shapes how restaurants and vendor partners engage with our platform—from onboarding and education, to growth, retention, and reactivation. You will build and lead a team responsible for end-to-end vendor lifecycle management and work cross-functionally with Vendor Ops, Product, Marketing, BI, and Local Market teams to design personalized, high-impact communications that drive operational excellence and long-term vendor success.
You are a strategic thinker and a hands-on problem solver, passionate about empowering small and large businesses through intelligent systems, seamless communication, and deep human understanding.
Key Responsibilities
Develop and own the end-to-end CRM strategy for restaurant/vendor partners, with a clear view of the vendor journey—from onboarding to maturity to inactivity/reactivation.
Define success metrics for each stage and build programs that move vendors forward.
Champion a customer-centric, insight-led culture, embedding empathy into all communications and lifecycle touchpoints.
Represent the vendor voice in senior leadership conversations.
Architect lifecycle journeys across key stages: Incubation, Growth, At-Risk, Dormant, and Top Performers.
Create frameworks for timely, relevant, and personalized communication across Email, WhatsApp, in-portal messaging, webinars, tooltips, SMS, and offline nudges.
Partner with Product and Ops to drive behavioral nudges, feature adoption, and performance coaching through CRM.
Build and lead a high-performing CRM team including campaign managers, automation specialists, content strategists, and analysts.
Foster a culture of autonomy, curiosity, accountability, and care within the team.
Coach team members in stakeholder collaboration, data storytelling, and experimentation.
Partner with BI to build dashboards and models for vendor segmentation, health scoring, churn prediction, and campaign performance.
Champion a culture of continuous experimentation: A/B testing messaging, formats, frequency, and incentives to identify the highest-performing combinations.
Turn raw data into actionable insights that directly impact business KPIs.
Act as the connective tissue between Vendor, Ops, Product, Tech, Brand, and Local Market teams to bring cohesive lifecycle experiences to life.
Collaborate on campaigns for subscription upsells, promotional partnerships, training programs, seasonal readiness, and more.
Work with Tech/Product to scale CRM tooling, integrations, and automation capabilities.
Own the CRM stack (e.g., Braze, Salesforce, MoEngage, CleverTap), ensuring it supports personalization, segmentation, automation, and measurement.
Streamline processes for campaign creation, testing, QA, and reporting.
Drive continuous improvement of tools, workflows, and data hygiene.
Qualifications
8–12 years of experience in CRM, Lifecycle Marketing, or Partner Engagement in a B2B or marketplace setting (preferred industries: food delivery, e-commerce, SaaS, fintech, logistics).
3+ years in a leadership or head-of department role with team management responsibilities.
Deep understanding of B2B dynamics—especially how to engage partners across varying levels of tech-savviness, size, and motivation.
Strategic systems thinker with a human-first mindset and strong problem-solving instincts.
Fluent in CRM tools (Braze, Salesforce, etc.), analytics (dashboards, SQL basics), and experimentation methodology.
Strong executive communication and stakeholder management skills.
Demonstrated success in scaling lifecycle programs across diverse regions or markets.
Educational background from a top-tier university is preferred; Consulting background is preferred.
Additional Information
Vendors are the lifeblood of our marketplace. This role ensures we support them not just with tools—but with timely, relevant, and compassionate communication that builds trust, confidence, and performance. You will shape how thousands of restaurant partners grow their businesses on our platform.
Success Metrics
Reduction in vendor churn and “zombie” accounts
Uplift in vendor activation, participation, and feature adoption
Increased performance of incubation and reactivation campaigns
Improved vendor satisfaction scores (CSAT/NPS)
Campaign efficiency (open rates, CTRs, conversion)
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Software Development and IT Services and IT Consulting
Referrals increase your chances of interviewing at foodpanda by 2x
Note: This description reflects the original role focus and requirements without adding new information.
#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Senior Enrolment & CRM Manager - Education Sector (Up to $6500) #NKA

$6500 Monthly RECRUIT EXPRESS PTE LTD

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Location: Woodleigh


Duration: 8 months contract (maternity cover)


Working Hours: 8 - 5, Mon - Fri


Salary: Up to $6500


Job Responsibilities:

  • Manage and support the applications Enrollment team and ensure they are processing applications in a quick and efficient manner
  • Coordinate with other Departments to establish and improve application assessment criteria and processing applications within our service standard and turnaround time target
  • Support escalations and work with the academic team to ensure they have what they need to make decisions are made in compliance with agreed SOPs specially for learning support and EAL cases
  • Manage Student Pass and MOE waiver applications when applicable for new joiners, returning families and leavers.
  • Manages Student Contracts for new and returning students
  • Manage waitlists
  • Manages Admissions CRM Report creation and provide analysis and insights for decision making
  • Ensures that standards and procedures are set in place for the enrollment team
  • Responsible for the school’s Admissions’ CRM change requests
  • Ensure CRM is working efficiently and effectively for Admissions and marketing
  • Set targets for the enrolment team and facilitate achievement in support of the Overall team’s KPI
  • Prepare weekly capacity to ensure capacity utilization is at its optimal.
  • Ad hoc tasks as requested by the Director of Admissions and Marketing.


Job Requirements:

  • At least a Degree in Business or Data Analytics with 5 years administrative experience
  • Strong data analytics skills
  • Excellent verbal (telephone) and written communication skills
  • Process and detail oriented, skills in improving how work is done
  • Strong people management skills
  • Strong IT skills
  • Ability to motivate a team


Ally

The Outsourcing Team

Recruit Express Pte Ltd

EA: 99C4599

This advertiser has chosen not to accept applicants from your region.

Marketing Manager- CRM

$7200 Y People Profilers Pte Ltd

Posted today

Job Viewed

Tap Again To Close

Job Description

Resident Engagement via Email Campaigns

  • Lead the planning, development and execution of targeted email campaigns to drive resident engagement and promote community health programmes
  • Manage end-to-end campaign process, including audience segmentation, approvals, testing, deployment and post-campaign performance analysis
  • Develop high-quality content adhering to brand guidelines and campaign objectives
  • Own and maintain an email marketing calendar, ensuring alignment with regional health initiatives and goals
  • Collaborate across functions to ensure seamless execution, in accordance to best practices and organisational protocols

Marketing & Publicity of Community Health Programmes

  • Develop publicity strategies and implement data-driven marketing campaigns to drive awareness and sign-ups to regional health initiatives and programmes
  • Support cross-functional teams to develop effective marketing campaigns and ensure timely rollout and alignment with overall objectives
  • Oversee development of marketing assets, messaging and promotional materials

Performance Tracking & Optimisation

  • Monitor campaign performance and engagement metrics to provide actionable insights
  • Optimise campaign performance based on data insights and stakeholder feedback
  • Manage campaign budgets efficiently to meet targets

Other Related Duties

Undertake any other projects/assignments as assigned

Job Requirements

  • Bachelor degree in marketing, business administration or related discipline
  • Minimum 8 to 10 years of marketing experience with at least 2 to 3 years in a supervisory role, in email marketing or members engagement, preferably in healthcare or public sector.
  • Proven experience in developing and executing data-driven email campaigns
  • Strong understanding of CRM and email platforms is a must
  • Operationally strong and process-driven with a focus on execution
  • Familiarity with best practices in consent and data management
  • Excellent stakeholder management skills with the ability to drive cross-team collaborations
  • Experience in healthcare communications would be advantageous
  • Able to work effectively under tight timelines
  • Location: West
  • Salary up to $7,200

Job ID:  X956WX43

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

· Cecil Street, #08-09, Plus Building, Singapore

· Tel:

· EA Licence Number: 02C4944

· EA Registration Number: R

· EA Personnel: Tan Lili Gesse

This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Crm Manager Jobs