297 Crisis Management jobs in Singapore

Job Description & Requirements

We’re looking for a proactive and strategic thinker to drive enterprise-wide technology continuity in a fast-paced, highly regulated environment. This is more than a traditional disaster recovery function — it’s about embedding resilience at the core of IT operations and enabling rapid recovery under pressure.

As IT Continuity & Recovery Manager , you’ll be the go-to expert for designing and maintaining enterprise recovery capabilities. You'll lead readiness efforts, steer cross-functional testing programs, and align practices with internal risk policies and external regulatory mandates. Your work ensures that when the unexpected strikes — the business keeps moving.

• Define a clear and actionable IT continuity strategy that spans infrastructure, platforms, and applications.
• Create modular, scenario-based recovery plans suited to a hybrid tech environment — integrating both cloud services and on-prem systems.
• Ensure all business-critical functions have adequate safeguards for continuity and are mapped to resilient infrastructure.

• Plan and execute end-to-end technology recovery simulations, DR drills, and failover testing.
• Benchmark system and application readiness against RTO and RPO thresholds.
• Analyse test outcomes and initiate enhancements that close recovery gaps and reduce risk exposure.

• Interpret and implement MAS TRM guidelines and equivalent frameworks into recovery protocols.
• Act as the technical lead for ITDR in audits, regulator engagements, and internal reviews.
• Prepare accurate documentation that reflects current readiness status, including recovery architecture, processes, and dependencies.

• Work closely with BCM, infrastructure leads, application teams, and business SMEs to ensure recovery planning is embedded in daily operations.
• Review and refresh BIAs and CIAs regularly to keep plans responsive to evolving business needs.
• Collaborate with third-party vendors to ensure external service providers meet internal DR requirements.

• Continuously monitor for resilience gaps, potential failure points, or new threats to continuity.
• Conduct after-action reviews following incidents or exercises, ensuring key takeaways are actioned and tracked.
• Provide senior leadership with recovery metrics, capability updates, and maturity roadmaps.

• 5 to 8 years of proven experience in disaster recovery, IT service continuity, or technology risk management.
• Deep familiarity with hybrid IT ecosystems , including cloud infrastructure, backup solutions, and replication technologies.
• Strong grasp of regulatory frameworks (e.g., MAS TRM, ISO 22301) and how to operationalise them in complex tech environments.
• Experienced in DR test orchestration , stakeholder management, and recovery optimisation.
• Strong communicator, structured in documentation, and analytical in approach — with a balance of tactical execution and strategic foresight.

• Bachelor’s degree in Computer Science, Information Technology, or equivalent.
• Professional certifications in resilience or continuity such as CBCP , ITIL , or ISO 22301 are preferred.

Reg. No. R1878306

EA License no.: 16S8066

• Define a clear and actionable IT continuity strategy that spans infrastructure, platforms, and applications.
• Create modular, scenario-based recovery plans suited to a hybrid tech environment - integrating both cloud services and on-prem systems.
• Ensure all business-critical functions have adequate safeguards for continuity and are mapped to resilient infrastructure.

• Plan and execute end-to-end technology recovery simulations, DR drills, and failover testing.
• Benchmark system and application readiness against RTO and RPO thresholds.
• Analyse test outcomes and initiate enhancements that close recovery gaps and reduce risk exposure.

• Interpret and implement MAS TRM guidelines and equivalent frameworks into recovery protocols.
• Act as the technical lead for ITDR in audits, regulator engagements, and internal reviews.
• Prepare accurate documentation that reflects current readiness status, including recovery architecture, processes, and dependencies.

• Work closely with BCM, infrastructure leads, application teams, and business SMEs to ensure recovery planning is embedded in daily operations.
• Review and refresh BIAs and CIAs regularly to keep plans responsive to evolving business needs.
• Collaborate with third-party vendors to ensure external service providers meet internal DR requirements.

• Continuously monitor for resilience gaps, potential failure points, or new threats to continuity.
• Conduct after-action reviews following incidents or exercises, ensuring key takeaways are actioned and tracked.
• Provide senior leadership with recovery metrics, capability updates, and maturity roadmaps.

• 5 to 8 years of proven experience in disaster recovery, IT service continuity, or technology risk management.
• Deep familiarity with hybrid IT ecosystems , including cloud infrastructure, backup solutions, and replication technologies.
• Strong grasp of regulatory frameworks (e.g., MAS TRM, ISO and how to operationalise them in complex tech environments.
• Experienced in DR test orchestration , stakeholder management, and recovery optimisation.
• Strong communicator, structured in documentation, and analytical in approach - with a balance of tactical execution and strategic foresight.

• Bachelor's degree in Computer Science, Information Technology, or equivalent.
• Professional certifications in resilience or continuity such as CBCP , ITIL , or ISO are preferred.

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

• Investigate both sides of incident disputers, verify facts, determine resolutions based on internal policies.
• Maintain high level of confidentiality while performing investigations.Pre-authentication of user identity andSafe guard user & clients sensitive information.
• Document investigations comprehensively through written reports.System navigation on workflow & required documentations.
• Assist with escalated issues and initiate the user dispute request process.Promises and associated behaviors that will be expected to hold accountability & maintain consistency on a high standard of services. Ensure making correct expenses decisions and record all the actions correctly according to the policies. All interactions are meet client's professional standards.
• Educate users on how to maintain security and safety.
• Interface with internal communications and eloquent in writing communication.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply.
• Ability to work with a flexible schedule and on shifts as required.
• Ability to work under pressure and adapt quickly to adverse situations.
• Possesses technical aptitude and the ability to pick up new technology quickly.
• Experienced with policy work or help resource project management.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit for more info.

Job Segment: BPO, Marketing Manager, Project Manager, Advertising, Manager, Operations, Marketing, Technology, Management

Job Scope:

• The incumbent’s primary role is to support in the development of the scenarios and plans for medical and operational responses for communicable disease outbreaks, continuity of hospital’s critical services, civil and national emergencies
• With guidance from the health ministry as well as hospital stakeholders (both medical and operations); and operationalise the plans by supporting hospital stakeholders’ development of SOPs (Standard Operating Procedures).
• The incumbent also looks at supporting the building up of the hospital’s capabilities (including operational, IT and infrastructure capabilities) to support medical and public health response to communicable disease outbreaks, continuity of critical services, civil emergencies and mass casualties incidents.

Job Requirement:

• Min Degree in any field
• Prior experience in crisis management is an added advantage

Interested candidates do submit your application to

Attn: Wendy Khoo Hui Wen (R1761665)

Recruit Express Pte Ltd (99C4599)

Job Scope:

• The incumbent’s primary role is to support in the development of the scenarios and plans for medical and operational responses for communicable disease outbreaks, continuity of hospital’s critical services, civil and national emergencies
• With guidance from the health ministry as well as hospital stakeholders (both medical and operations); and operationalise the plans by supporting hospital stakeholders’ development of SOPs (Standard Operating Procedures).
• The incumbent also looks at supporting the building up of the hospital’s capabilities (including operational, IT and infrastructure capabilities) to support medical and public health response to communicable disease outbreaks, continuity of critical services, civil emergencies and mass casualties incidents.

Job Requirement:

• Min Degree in any field
• Prior experience in crisis management is an added advantage

Interested candidates do submit your application to

Attn: Wendy Khoo Hui Wen (R1761665)

Recruit Express Pte Ltd (99C4599)

Job Scope:

• The incumbent’s primary role is to support in the development of the scenarios and plans for medical and operational responses for communicable disease outbreaks, continuity of hospital’s critical services, civil and national emergencies
• With guidance from the health ministry as well as hospital stakeholders (both medical and operations); and operationalise the plans by supporting hospital stakeholders’ development of SOPs (Standard Operating Procedures).
• The incumbent also looks at supporting the building up of the hospital’s capabilities (including operational, IT and infrastructure capabilities) to support medical and public health response to communicable disease outbreaks, continuity of critical services, civil emergencies and mass casualties incidents.

Job Requirement:

• Min Degree in any field
• Prior experience in crisis management is an added advantage

Interested candidates do submit your application to

Attn: Wendy Khoo Hui Wen (R1761665)

Recruit Express Pte Ltd (99C4599)

Salary: up to $5000

Working Days & Hours: Mon-Fri Office Hours

Location: Queenstown

Job Description:

You will be responsible for the following:

1) Management of EP Equipment

• Responsible for the budget and funding required response areas equipment and consumables

• Oversee the planning and execution of the equipment and procurement purchases and claims

• Work with Biomedical Equipment Dept to maintain the asset tracking for ownership, reporting, maintenance and deployment to ensure hospital's logistic readiness are maintained

• Review hospital crisis equipment requirements

• POC for MOH audit and report for EP equipment

2) Review Hospital’s Emergency Response Plan and coordinate exercises and drills

• Engage stakeholders in the review of SOPs

• Coordinate and integrate the SOPs

• Plan and conduct monthly Fleet Test Exercise

• Plan and organize all EP exercise and drills per yearly workplan

3) Planning for Integrated General Hospital

• Participate in the Ops Centre workshop and ensure that all the MCI/CE/NE infrastructure requirements are catered for

• Coordinate with medical planners, campus planning team and users on the ground for discussions and come out with the required plans

• Prepare list of EP items required

• Work on the procurement timeline and ensure all the procurement are completed per timeline

4) Other EP Activities

• Provide secretariat support to quarterly BCM Steering Comm meeting

• Support MOH EP related projected

Job Requirements: Min Degree in any course w min 2 yrs of relevant experience in Emergency Planning Operations, preferably in healthcare sector

Interested candidates, please submit your resume to:

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

Roles and Responsibilities:

• Lead a team of Major Incident Managers, Problem Managers and Change Managers.
• Lead and oversee major incidents (severity 1 & 2) for all IT systems to ensure timely recovery of services.
• Ensure closure of incident & problem tickets, meeting the agreed SLAs.
• Ensure major incidents communications such as activating War Room for triage, Conference Bridge and send incident broadcast communication to all Synapxe stakeholders and provide regular updates via incident tracking dashboard until incident closure.
• Collaborate and across multiple internal teams to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution.
• Oversee the Problem Management process to produce reports on Root Cause Analysis, SLA measurement and/or performance of incident & problem management and present to Synapxe management when required.
• Oversee the Change Management process and ensure flawless execution of the process.
• Drive IT IPC contract/service provider’s performance for IT Operations and ensure Service Level Agreements have been fulfilled and established improvement plans.
• Drive the Major Change Review meetings to deconflict major changes.
• Work closely with the monitoring teams to ensure potential major incidents are arrested at an early stage prior to impact.
• Work closely with the Disaster Recovery team during yearly exercises and any real time invocation of DR services.
• Maintain processes, templates and SOP, website and support information related to Incident, Problem & Change Management and manage relevant ad-hoc duties.

Requirements / Qualifications

• B.S. in Computer Science or related diploma/degree with min 10 years’ experience
• Familiarity with ITIL framework & methodologies.
• Demonstrable experience and capability to interact with senior management.
• Welcome new challenges, understand the sense of urgency and be able to manage different priorities.
• Uses best practices and knowledge of internal or external business issues to improve products or services
• Exercises judgment within defined procedures; practices and policies to obtain solution
• Experience working in an infrastructure technology environment highly desirable

---

Morgan McKinley Pte Ltd

May Thinzar Khine

EA Licence No: 11C5502

EA Registration No: R22110157

• Risk Managers with the experience, seniority and tools to assess complex risks and intervene where they lie outside the bank's risk appetite.
• A comprehensive, integrated, simple and easy to use Operational Risk Framework with supporting technology that assists risk identification, assessment and remediation.
• Strong understanding of the businesses combined with regular engagement which would allow ORM to provide support, review and challenge in line with the 3 Lines of Defence Model.
• Close coordination with all Second Line Risk Type Controllers to facilitate the production of a holistic view of Operational Risk.
• Proper consideration of emerging risks, rather than just current issues.
• Effective governance combined with supporting MI that facilitates decision making.

• Flexible benefits plan including virtual doctor consultation services
• Comprehensive leave benefits
• Gender Neutral Parental Leave
• Flexible working arrangements
• 25 days of annual paid leave, plus public holiday & Flexible Working Arrangement

• Partner with senior leaders to facilitate informed risk decision by providing relevant content necessary to formulate a prioritized path forward
• Able to define and embed an effective Risk and Control Environment, supporting the implementation of robust standards into the organization.
• Responsible for developing global framework documents for Operational Resilience, including DORA elements, BCM and Crisis Mgmt.
• Provide Framework subject matter expertise to stakeholders in establishing risk frameworks required to mitigate Non -Financial Risk exposures and be regulatory ready
• Understand Operational Resilience, including DORA - To develop and implement key program components across required Operational Resilience workstreams, including but not limited to Governance, Business Continuity and Crisis Management
• Well versed in Business Continuity Management and Crisis Management methodology and implementation of Business Continuity program required
• Managed Crisis as required within the Crisis Management model
• Maintain up to date knowledge of industry trends and standards, risk management practices, legal and local regulatory requirements
• Familiar in managing and/or developing Risk Appetite and Controls framework
• Able to effectively engage regulators and auditors independently
• Able to lead Operational Resilience and BCM related Governance forums when required
• Build, lead, motivate and engage a team
• This role will be required be responsible for America Operational Resilience, BCM and Crisis Management mandates.

• Minimum of 10 years of risk management experience in financial or consultancy firm
• Demonstrable experience of operational resilience, DORA business continuity and crisis management regulations and knowledge
• Educated to Bachelor's degree level or equivalent qualification / work experience in Risk, Finance, Business, Accounting or Economics
• Demonstrable success managing and operating in a matrix environment that encompasses functional and geographical diversity
• Proven track record in operating a measurements-based culture leading to continual improvement
• A self-motivated team player, who is organised, innovative and results orientated
• Calm and productive under pressure
• Ability to analyse regulatory, audit and programme requirements and build in required changes to book of work
• Excellent communication skills, both written and verbal are essential Strong PowerPoint skills
• Strong influencing, problem solving, organisational and stakeholder management skills
• Demonstrable success managing and operating in a matrix environment that encompasses functional and geographical diversity
• Ability to clearly document results and recommend improvements to key stakeholders
• Time management - the successful candidate will often need to deal with multiple priorities and should therefore be highly organised and be able to multi-task
• Experience in any control or risk management activities within Banking domain

• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career