156 Crisis Communication jobs in Singapore

Industry: Early Childhood / Preschool Sector / Young Adults

Reports to: Chief Operating Officer

Location: Singapore (Hybrid)

The Marketing executive is responsible for the end to end planning and execution of all marketing campaign to promote a company products and services. Leveraging digital channels on social media , search engines and website to enhance brand awareness, drive traffic and generate leads or sales.

Role Summary:

We are seeking a proactive, creative, and results-driven Marketing Executive to lead and execute integrated marketing strategies across digital platforms, managing contents, search engine optimization, and communications. This role plays a critical part in amplifying our brand voice, driving parent engagement, and positioning us as a national leader in early childhood development.

Key Responsibilities:

Digital Strategy and Campaign Management

• Design and implement comprehensive marketing strategies that ensure a unified approach across all channels. Plan, execute, and manage integrated marketing campaigns that drive brand awareness, engagement, and conversion while also oversee the development of campaign materials, including digital content, advertisements, and promotional assets.
• Define and develop a comprehensive marketing strategy that aligns with organizational objectives and vision. Oversee the execution of marketing strategies, ensuring alignment with planned objectives and timely delivery of initiatives.
• Plan and strategize in the creation and execution of marketing campaigns and oversee the end-to-end execution of marketing campaigns, including content creation, design, media planning, and deployment.
• Identify and select appropriate media channels (e.g., digital, print, broadcast, social media) to maximize reach and effectiveness.
• Conduct comprehensive market research to understand industry trends, market dynamics, and consumer behavior and provide actionable recommendations based on business environment analysis to support strategic planning and decision-making.

Social Media Marketing

• Develop and articulate brand messaging that reflects both our customer insights and Preschool Market's desired image and branding and ensure consistency in brand voice and messaging across all digital channels and touchpoints.
• Produce and manage content for marketing materials such as brochures, newsletters, emails and social media posts. Ensure all content aligns with PSM's voice and messaging.
• Develop comprehensive marketing communications plans that support overall marketing and business objectives and also define key messaging, target audiences, and communication strategies for all campaigns and initiatives.

Content Marketing

• Develop preliminary ideas and concepts for innovative design solutions based on stakeholder needs and market opportunities while also collaborate with stakeholders to validate and iterate on design concepts.
• Identify key moments of truth and pain points to improve the overall customer experience, then create and implement strategies to enhance customer engagement and satisfaction based on customers feedback.

Analytics and Performance Tracking

• Monitor and analyse campaign performance metrics to ensure alignment with business objectives and strategies while also conducting market research to complement consumer data analysis and gain a comprehensive understanding of market dynamics and competitive landscape.
• Analyse customer behaviour data to identify patterns, trends, and insights related to purchasing habits, preferences, and engagement.
• Perform data analysis and insights and campaign performance tracking by monitoring and evaluating the effectiveness of all marketing campaigns and initiatives.
• Conduct market research to identify trends, target audiences and competitors. Analyse data to measure the effectiveness of marketing campaigns and strategies.

Stakeholder & Partner Engagement

• Collaborate with preschool operators, teachers, and external partners to support local outreach and national education events.
• Assist in developing co-branded campaigns or redemption tie-ins with corporate sponsors (e.g. FairPrice, KidsStation, Sentosa, etc.).

Qualifications:

- Diploma/Degree in Marketing, Communications, Digital Media, or related field.

- 2–4 years of experience in digital marketing, SEO, or communications—experience in the education or family/consumer space is preferred.

- Hands-on knowledge of SEO tools (SEMRush, Ahrefs, Google Search Console), Meta Ads Manager, email platforms (Mailchimp, Klaviyo), and basic CMS platforms (e.g., WordPress, Wix).

- Strong copywriting and communication skills with a passion for education and parenting narratives.

- Bonus: Photography/videography skills or Adobe Creative Suite experience.

What We Offer:

- Purpose-driven work in transforming early childhood learning and family engagement.

- Creative freedom with campaigns that influence national-level parenting, sustainability, and education movements.

- A collaborative team that blends policy, community, media, and innovation.

We are seeking a proactive and skilled Media Relations Manager to significantly amplify Tzu Chi’s impactful stories, strengthen our public presence, and inspire greater community engagement through strategic media outreach and fostering strong relationships with media partners

Key Responsibilities

1. Strategic Communication Planning

• Work with leadership and editorial teams to develop and implement strategic media communication plans aligned with Tzu Chi’s vision and organizational priorities.
  
  

• Build and maintain contact lists of mainstream media, online platforms, and KOLs (including nano-influencers), cultivating long-term partnerships.
• Draft and edit bilingual press releases, media invitations, and spokesperson scripts; adapt content for regular dissemination through media partners.
  
  

• Plan and execute media-facing events, such as press conferences, opening ceremonies, and interviews, managing protocols and logistics.
• Coordinate with internal teams and volunteers to ensure smooth media facilitation and consistent messaging.
  
  

• Monitor media and social platforms to track coverage and sentiment; compile regular reports and inform strategic adjustments.
• Activate crisis communication procedures and coordinate official statements during significant events or reputational risks.
  
  

• Serve as the main liaison for media inquiries, assessing collaboration proposals and managing interview arrangements.
• Coordinate with internal units to provide accurate and timely information aligned with leadership direction.
  
  

• Consolidate updates from Tzu Chi’s various missions and confirm messaging with spokespersons for public release.
• Manage partner requests for media materials, ensuring compliance with branding, copyrights, and data protection policies.
  
  

• Oversee the production of the annual report with internal stakeholders and vendors, ensuring factual and editorial accuracy.
• Track progress, lead content compilation, and maintain high publication standards.
  
  

• Mobilize Media Relations volunteers to support media receptions and outreach efforts.
• Plan and implement internal spokesperson training with regular briefings and media response simulations.
  

Job Requirements

• Diploma or Bachelor’s degree in Communications, Public Relations, Journalism, or a related field.

• Minimum 3 years of experience in media relations, mainstream media, multimedia production, or a closely related field involving project coordination and planning.

• Bilingual proficiency in English and Chinese (written and spoken) are essential.

• Strong knowledge of mainstream media operations and keen awareness of current affairs.

• Proven experience in crisis communication and reputation management.

• Proactive, detail-oriented, and able to work independently while maintaining effective teamwork.

• Passionate about NGO/VWO work, with alignment to Tzu Chi’s values will be an advantage.

• Willingness to work outside office hours occasionally, with time-off provided as compensation.
  
  ** Please submit your CV and portfolio. We regret that only shortlisted candidates will be notified.
  
  

From Passion to Compassion
With over 30 years of supporting the community, Tzu-Chi Foundation (Singapore) is dedicated to uplifting lives through various services that make a positive difference. Our media team plays a key role in sharing impactful stories and inspiring others to join us in building a compassionate, supportive community.

We invite passionate individuals to be part of this meaningful journey.

For internal use only: 02

Public Relations Manager Job

We are seeking a skilled Public Relations Manager to lead our team in upholding client relationships while increasing brand awareness. The ideal candidate will have experience in both public relations and team management, with a proven track record of developing and maintaining important relationships with media professionals and clients.

The successful candidate will develop and implement effective PR strategies to achieve organizational goals and enhance brand reputation. They will build and maintain strong relationships with journalists and media outlets to secure positive coverage, create and distribute press releases, articles, and other content to communicate key messages, manage crisis situations, and develop plans to address and mitigate negative publicity or crises.

Key Responsibilities:

• Develop and implement PR strategies to achieve business objectives and enhance brand reputation.
• Build and maintain relationships with media professionals and outlets to secure positive coverage.
• Create and distribute press releases, articles, and other content to communicate key messages.
• Manage crisis situations and develop plans to address and mitigate negative publicity or crises.
• Oversee social media presence and engagement to build brand awareness and manage online reputation.
• Engage with various stakeholders, including customers, employees, and community members.
• Monitor and evaluate the effectiveness of PR efforts through tracking media coverage, social media sentiment, and other metrics.

Requirements:

• 5+ years of experience in public relations or a related field.
• Demonstrated ability to develop and implement effective PR strategies.
• Excellent communication and relationship-building skills.
• Strong understanding of social media platforms and their role in PR.

Benefits:

• A competitive salary package.
• The opportunity to work in a dynamic and growing organization.
• A collaborative and supportive team environment.

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Family Group: Administration

Experience:

• At least 5 years’ experience in communications, public relations, media management, marketing, content creation or equivalent; in a corporate environment, agency or production house preferred.
• Experience in healthcare industry is desired but not mandatory.
• As a content creator-cum-media officer at NHG Health, the candidate needs to tell and produce engaging and educational stories of NHG Health – in the form of both digital and offline content, to drive NHG Health’s brand as Regional Health Manager, Integrated Care Provider, and Academic Health System towards target audience. This role requires strong skillsets in conceptualising and producing short-form content for TikTok, Instagram and Facebook. The candidate must understand the workings of content creation, as well as understand how content can be diversely applied and cross-pollinated. Any experience in short or long-form content creation and campaigns is advantageous.
• The Officer will also build, maintain and manage the reputation and image of NHG Health through the execution of media relations. This role entails expertise and experience in the execution of public relations initiatives, including writing press releases, speeches and talking points; managing press relations including developing positive media stories, media pitching, arranging briefings, interviews and visits, photo-taking, proofreading, responding to their queries, and responding to public enquiries; strong ability in cultivating and strengthening media relations; and analysing and reporting success of social media, PR and media activity.

Requirements:

• Strong command of English as well as a second language e.g. Malay, Chinese or Tamil, both written and spoken.
• Proven track record in developing and implementing successful social and digital campaigns independently.
• Proficient in graphic design and videography.
• Proven track record in media management.
• Team player with ability to multi-task, adapt to changes and work under pressure within tight deadlines.
• Good communication and presentation skills.
• Good analytical skills.
• Meticulous, self-motivated and results-oriented.
• Proficient in Adobe’s full suite of services including Photoshop, Premiere Pro, Capcut, Social Bee, Indesign as well as other editing software such as Illustrator and Final Cut etc.

Qualifications:

• Degree in Mass Communications, Digital Communications, Journalism, Marketing, Public Relations or related fields.

The job responsibilities include, but are not limited to the following:

• Content planning, creation and coordination.
• To recommend and produce content ideas for various NHG Health social and digital platforms.
• To provide communications support for on-going or key/signature events within the organisation.
• Editing, copywriting and proofreading.
• Design and edit both video and editorial content based on publication styles, editorial policy and publishing specifications.
• Proofread and edit stories, infographic and various digital assets.
• To collaborate with both internal and external stakeholders to upkeep and manage NHG Health social and digital platforms.
• To handle day-to-day social media management, as well as the content calendar for various NHG Health digital platforms.
• Execute public relations initiatives, including writing press releases, speeches and talking points.
• Manage press relations including developing positive media stories, media pitching, arranging briefings, interviews and visits, photo-taking, proofreading, responding to their queries, and responding to public enquiries.
• Cultivate and strengthen media relations.

Join to apply for the Social Media Relations Executive (1 Year Fixed Term) role at Singtel

Join to apply for the Social Media Relations Executive (1 Year Fixed Term) role at Singtel

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An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Be a Part of Something BIG!

You’ll love this role if you get your kicks by helping others. We’re looking a Social Media Relations Executive who loves solving problems and creating long term customer relationships. This is a great opportunity if you care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful

Make an Impact by

• Being the point of contact for customers who channelled their feedback via means of Facebook, Twitter, and any other (social) media related channel/platform.
• Provide a consistent and appropriate voice for the company in the social media sphere in a timely manner.
• Maintain awareness of customer needs through regular contact and by taking actions that are tailored to the customers’ requirements.
• Communicate politely and timely with customers including but not limited to Facebook, Twitter, SMS, Email, letter and telephone calls.
• Co-ordinate with the relevant stakeholders to investigate and respond to customers in a timely manner.
• Provide effective service recovery in addressing customer’s needs by ensuring compliance to service recovery procedures and minimizing costs through corrective actions.
• Develop strong business relationships with all stakeholders to ensure the appropriate delivery and communication of processes improvement.
• Be the voice of the customers. Suggest improvements and seek opportunities for innovation in customer service standards, policies and procedures for the company or department.
• Keep abreast of developments and changes in products, services, policies and procedures by reading pertinent journals, attending briefing/meetings and courses.
  
  

• A Diploma in any discipline with credit in English with at least 3 years relevant working experience in fast paced environment and service industry. Preferably with 1-2 years of experience working in Social Media environment
• Proficient in Microsoft Office applications
• Possess strong customer service orientation and proven excellent customer service skills
• Demonstrate ability to interpret customer needs correctly
• Possess a good work attitude and must be meticulous, organized, reliable and able to handle work pressure well
• Independent and able to work under minimal supervision.
• OK to work on shift
  
  

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Marketing and Sales
• Industries Telecommunications

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An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Be a Part of Something BIG!

You’ll love this role if you get your kicks by helping others. We’re looking a Social Media Relations Executive who loves solving problems and creating long term customer relationships. This is a great opportunity if you care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful

Make an Impact by

• Being the point of contact for customers who channelled their feedback via means of Facebook, Twitter, and any other (social) media related channel/platform.
• Provide a consistent and appropriate voice for the company in the social media sphere in a timely manner.
• Maintain awareness of customer needs through regular contact and by taking actions that are tailored to the customers’ requirements.
• Communicate politely and timely with customers including but not limited to Facebook, Twitter, SMS, Email, letter and telephone calls.
• Co-ordinate with the relevant stakeholders to investigate and respond to customers in a timely manner.
• Provide effective service recovery in addressing customer’s needs by ensuring compliance to service recovery procedures and minimizing costs through corrective actions.
• Develop strong business relationships with all stakeholders to ensure the appropriate delivery and communication of processes improvement.
• Be the voice of the customers. Suggest improvements and seek opportunities for innovation in customer service standards, policies and procedures for the company or department.
• Keep abreast of developments and changes in products, services, policies and procedures by reading pertinent journals, attending briefing/meetings and courses.

Skills for Success

• A Diploma in any discipline with credit in English with at least3 years relevant working experience in fast paced environment and service industry. Preferably with 1-2 years of experience working in Social Media environment
• Proficient in Microsoft Office applications
• Possess strong customer service orientation and proven excellent customer service skills
• Demonstrate ability to interpret customer needs correctly
• Possess a good work attitude and must be meticulous, organized, reliable and able to handle work pressure well
• Independent and able to work under minimal supervision.
• OK to work on shift

Rewards that Go Beyond

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

• Excellent verbal and written communication skills.
• Ability to strategize and plan campaigns in advance.
• Willingness to learn about industry trends and innovations.
• Excellent knowledge of social media platforms.
• Abilities to work at Sundays and Public Holidays.

1. MAIN DUTIES AND RESPONSIBILITIES

a. Helping to build good customer relations and arranging staff meetings

b. Training and development and handling complaints and queries (from customers and staff)

c. Arranging promotional events and carrying out client satisfaction surveys and reviews.

d. Reviews the arrival list daily and assists in preparing and distributing welcome amenities.

e. Always be present at the entrance and should maintain proper decorum at all times.

f. Promotes all the new and existing beverage and event in the outlet.

Requirement:

• Excellent verbal and written communication skills.
• Ability to strategize and plan campaigns in advance.
• Willingness to learn about industry trends and innovations.
• Excellent knowledge of social media platforms.
• Abilities to work at Sundays and Public Holidays.

About the role

Chief is seeking a talented Public Relations Executive to join our dynamic team in the North Region. This full-time role will act as a supporting role to be responsible for managing our company's public relations efforts, enhancing our brand visibility and reputation within the automotive and auto-maintenance industry.

What you'll be doing

• Developing and implementing comprehensive public relations strategies to promote the company's products, services and brand through participation and preparation of events

• Building and maintaining strong relationships with media outlets, industry influencers and other key stakeholders

• Drafting and distributing engaging press releases, media kits and other public relations materials

• Be the front face to organize and coordinate media events, press conferences and other public relations activities to showcase the brand

• Monitoring media coverage and online reputation, and promptly addressing any issues or concerns

• Analysing the effectiveness of public relations campaigns and providing recommendations for improvement

• Collaborating with the marketing team and vendors to ensure consistent brand messaging across all communications

• Travelling for overseas promotional events and meeting of stakeholders and media

• Other adhoc tasks as assigned by Management

What we're looking for

• Bachelor's degree in Public Relations, Communications, Marketing or a related field

• At least 3 years of experience in a public relations or corporate communications role, preferably within the automotive industry

• Candidates with good attitude will be considered

• Excellent written and verbal communication skills, with the ability to tailor messaging for different audiences

• Strong interpersonal media relations and networking skills, with an established industry network

• Proficiency in using public relations and social media analytics tools to measure campaign performance

• Creativity, attention to detail and the ability to work under pressure to meet deadlines

• Collaborative mindset and the ability to work effectively as part of a team

• Resourceful and strong problem solving skills

• Advantageous to own a driving license

• Confident and presentable outlook

What we offer

At Chief, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits including:

1. Direct mentoring from Management

2. Traveling work opportunities for exposure

3. Regular training and development opportunities to support your career growth

4. Discounts on our products and services

5. A vibrant, collaborative and inclusive company culture

If you are excited about the prospect of joining our team and contributing to the success of our company, we encourage you to apply now!