299 Credit Operations jobs in Singapore
Credit Operations – Margin
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JOB DESCRIPTION
Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work closely with Lending Advisors, Investors and Credit Risk Executives to facilitate the origination of loans, monitor credit risk exposures and clients collateral portfolio, provide covenant breach reporting and is responsible for regulatory reporting and Credit Risk data analytics.
The Credit Platform Services Team is part of the Credit Operations group under J.P. Morgan Asset & Wealth Management, which consist of client assets of $2.8 trillion, is a global leader in investment and wealth management.
As an Associate in the Credit Platform Services team, you are responsible to monitor J.P. Morgan Wealth Management exposures (including loans, mortgages, and derivatives) secured by financial assets, such as equities, fixed income products and other asset types. You are critical to protecting the bank from potential credit losses. Working closely with the Lending Advisors and Credit Risk Executive, you are also responsible for a wide range of functions such as administration and monitoring of Wealth Management Asia credit facilities in line with corporate credit policy, review & monitoring of credit covenants, transaction approval and other special monitoring requirements.
Job responsibilities
- Monitor and review of the loan portfolio, regularize excesses (shortfalls) as per the Credit guidelines, regulations, credit policies and guidelines
- Collaborate closely with Credit Underwriting team, Credit Executives on exception handling for credit facilities extended to Asia Private Banking clients
- Provide Controls and Management Information Support reporting for internal Credit Risk metrics including credit exposure, product analytics, threshold reporting and collateral breakdown
- Identify, implement and manage controls initiatives with other International Private Banking primary locations (i.e Geneva and Edinburgh) to share best practices and coordination with India and Manila teams
- Explore and develop automation opportunities for existing reports using Intelligent Automation tools like Alteryx, Python, Unqork and Xceptor
- Input and maintain credit limits and other credit parameters such as cross pledges, pricing, mortgages etc. in the system
Required qualifications, capabilities, and skills
- Bachelor's degree in Business, Finance, or relevant disciplines
- At least 3 years work of relevant work experience in a financial institution with prior experience in using various automation tools
- Demonstrated interest in financial markets and understanding of risk measures
- Ability to adapt in a fast paced, dynamic and changing team environment is essential
- Confident and capable of building strong relationships and engaging directly with the senior stakeholders
- Strong solution based problem solving and analytical skills, able to add value rather than just accept the status quo
- Excellent verbal and written communication skills
Preferred qualifications, capabilities, and skills
- Knowledge of our current regulatory landscape is an advantage
- Strong knowledge of automation tools like Alteryx, Xceptor, Visio a plus
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
Associate, Credit Risk Operations
Posted today
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Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.
Attributes We ValueWe hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
You're humble and collaborative; turn zero‑to‑one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next.
The Role:
As an Associate, Credit Risk Operations, you will be conducting credit risk reviews of Airwallex's clients within a team environment. The team works collaboratively with merchants, business development teams, transaction risk analysts, compliance and legal departments to support growth objectives while mitigating and managing risk
Responsibilities:
- Assess merchant's credibility in both onboarding and monitoring workflows, by verifying and analyzing merchant's business information and financial statements.
- Provide tailored credit risk recommendations that mitigate Airwallex's exposure while facilitating partner company growth
- Prioritize and process the review of incoming applications to verify their accuracy and integrity, interpret them so that they are concise, exact, integral, in compliance with the policy, and register them accurately and in a timely manner
- Deliver insights to support key business decisions ranging from onboarding strategies to pricing analysis and product launches
- Lead process improvements to help the team deliver on key performance indicators and meet service level agreements
- Provide feedback on data, tools, 3rd party vendors etc. for continuous ops efficiency improvement, along with on-going enhancements of policies and procedures.
Qualifications:
- 5 years of relevant experience with knowledge of commercial credit underwriting, financial statement analysis, and cash flow forecasting
- Knowledge of merchant acquiring services and the payment processing industry
- Effective communication skills; attention to detail
- Be a team player, with strong interpersonal and communication skills, both written and verbal
- Be highly curious and thoughtful - a proactive self-starter with a sense of urgency and bias for action, under a fast-paced environment
- Be comfortable with complex data and analytics to draw meaningful insights. SQL is required for this role.
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. If you are approached by someone claiming to represent Airwallex, please verify with our team.
Banking Operations (Contract / Credit)
Posted today
Job Viewed
Job Description
Responsibilities (Maker and Checker role)
Resolving Singapore / Hong Kong customer/merchant’s charge disputes by correctly processing the end to end related activities according to different Card Associations (Visa, Mastercard, Amex, UnionPay and JCB) chargeback rules and timeframe.
These include:
Performing necessary pre-checks before processing a chargeback request
Reviewing whether transaction (transaction type, chargeback reason, timeframe and documents received) met the chargeback requirements set by Card Associations
Following up with customer/merchant for any clarification or missing documents
Performing the correct action required (Fraud reporting / Retrieval / Chargeback / Representments / Pre-arbitration / Arbitration / Pre-Compliance / Compliance) via internal bank system or Card Association platforms
Updating the chargeback details / action date / status in internal bank system and Excel Case Registers
Uploading / Downloading of chargeback documentation via the Card Association platform
Process financial adjustments if required (temp credit / temp credit reversal / deduction of chargeback amount) and updating customer/merchant via letter/ email
Creating / Reconciliating the financial general ledger entries generated during the process
Perform weekly monitoring and updates on outstanding cases reflected in internal bank system queues / Aging Reports / General Ledger listings / Card Association Platforms and action on the cases before it is due
Follow up on outstanding activities such as closure of chargeback cases, rejection reports and
Updating volume of the worked / incomplete / outstanding activities daily
Pre-processing / Post-processing (reconciliation of cases received, mailing / filing of documents, retrieval of reports, checking and updating of case status)
Ad hoc activities such as archival, liaising with Card Associations on chargeback rules, logging service ticket for system issues and answering general ledger enquiries
Replying to general chargeback queries customer/merchant might have regarding the transaction posted on the card
Liaising with internal departments regarding customer/merchant enquiries, special handling, clarification and exception cases
Manage ad-hoc project assigned by Team Manager
Escalate any discrepancy / deviation to the Team Manager
Assist Team Manager with various systems’ testing and prepare go-live documentation (e.g. Standard Operating Procedure)
Continuous review and improvement of processes to improve customer experience and TAT
Cross training via various functions at different locations to optimize team resources
Requirement
Experience in financial institutions, with Credit operations or knowledge would be an added advantage
Proficient in Microsoft office 365 i.e. Excel
Proficiency in English & Mandarin (read, written and spoken) as the work requires communications to be done in both Mandarin and English
Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.
PERSOL Singapore Pte Ltd • RCB No. E • EA License No. 01C4394 • EA Registration No. R (Derrick Tiew Yong Han)
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy.
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Banking Operations (Contract / Credit)
Posted 9 days ago
Job Viewed
Job Description
Responsibilities (Maker and Checker role)
Resolving Singapore / Hong Kong customer/merchant’s charge disputes by correctly processing the end to end related activities according to different Card Associations (Visa, Mastercard, Amex, UnionPay and JCB) chargeback rules and timeframe.
These include:
- Performing necessary pre-checks before processing a chargeback request
- Reviewing whether transaction (transaction type, chargeback reason, timeframe and documents received) met the chargeback requirements set by Card Associations
- Following up with customer/merchant for any clarification or missing documents
- Performing the correct action required (Fraud reporting / Retrieval / Chargeback / Representments / Pre-arbitration / Arbitration / Pre-Compliance / Compliance) via internal bank system or Card Association platforms
- Updating the chargeback details / action date / status in internal bank system and Excel Case Registers
- Uploading / Downloading of chargeback documentation via the Card Association platform
- Process financial adjustments if required (temp credit / temp credit reversal / deduction of chargeback amount) and updating customer/merchant via letter/ email
- Creating / Reconciliating the financial general ledger entries generated during the process
- Perform weekly monitoring and updates on outstanding cases reflected in internal bank system queues / Aging Reports / General Ledger listings / Card Association Platforms and action on the cases before it is due
- Follow up on outstanding activities such as closure of chargeback cases, rejection reports and
- Updating volume of the worked / incomplete / outstanding activities daily
- Pre-processing / Post-processing (reconciliation of cases received, mailing / filing of documents, retrieval of reports, checking and updating of case status)
- Ad hoc activities such as archival, liaising with Card Associations on chargeback rules, logging service ticket for system issues and answering general ledger enquiries
- Replying to general chargeback queries customer/merchant might have regarding the transaction posted on the card
- Liaising with internal departments regarding customer/merchant enquiries, special handling, clarification and exception cases
- Manage ad-hoc project assigned by Team Manager
- Escalate any discrepancy / deviation to the Team Manager
- Assist Team Manager with various systems’ testing and prepare go-live documentation (e.g. Standard Operating Procedure)
- Continuous review and improvement of processes to improve customer experience and TAT
- Cross training via various functions at different locations to optimize team resources
Requirement
- Experience in financial institutions, with Credit operations or knowledge would be an added advantage
- Proficient in Microsoft office 365 i.e. Excel
- Proficiency in English & Mandarin (read, written and spoken) as the work requires communications to be done in both Mandarin and English
Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.
PERSOL Singapore Pte Ltd • RCB No. E • EA License No. 01C4394 • EA Registration No. R (Derrick Tiew Yong Han)
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy.
Officer - Leasing Operations Analyst, Global Credit Operations
Posted 7 days ago
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Job Description
Singapore, Singapore
**To proceed with your application, you must be at least 18 years of age.**
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At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
The successful candidate will be responsible for providing servicing support for our clients, business partners and Leasing Ops Documentation team. The person will ensure timely & accurate maintenance of document upload and storage, performs QA checks and reporting for key processes and maintain high quality customer relationships.
**Key Responsibilities:**
+ Responsible for compiling, reviewing & uploading of Master and Transactional document.
+ Maintain responsibility for accuracy of documentation upload & reconciliation.
+ Loading transactions to the ALFA Lease Management system
+ Processing payments to external agents/ vendors/ borrowers
+ Responsible for maintenance of record
+ Collateral Filing & Discharge.
+ As hoc project management
**Required Skills** **(must have skills to be minimally qualified):**
+ Graduate in a recognized university.
+ 3-5 plus years' experience in the banking or leasing industry with significant operational and documentation experience.
+ Knowledge of leasing business is preferred.
+ Familiarity with operational and administrative processes such as customer invoicing, cash application, collections, end of lease management.
+ Excel skills are mandatory.
+ Clear, articulate oral and written communication skills.
+ Strong computer skills, highly organized, exhibit teamwork and strong attention to details.
+ Results oriented, can accomplish objectives in a specified timeframe.
+ Comfortable working in an unstructured dynamic environment.
+ Fluent spoken and written English skills with ability to communicate in Mandarin a plus.
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
Credit Operations Change Project Manager - Vice President
Posted today
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Job Description
Are you a strong team player looking for an opportunity to further expand your exposure with one of the world’s most innovative banks? We are looking for a highly motivated individual to support our Private Banking business where we serve the complex wealth management needs of our ultra-high net worth clients across the world.
As a Credit Operations Change Project Manager within the Asia Credit Operations team, you will drive transformation initiatives for the Asia Private Bank, ensuring alignment with global processes. You will implement strategic technology programs, advance automation through low-code solutions and AI/ML, and enhance operational processes. You will collaborate across multiple business functions, managing a diverse portfolio of change and project initiatives.
Job Responsibilities
Lead, manage, and deliver high-impact global projects by applying effective project management methodologies and maintaining clear delivery roadmaps and project plans, with strong financial and risk oversight.
Drive progress and improvements according to established plans, proactively identifying challenges and mitigating potential cost or time overruns.
Partner with stakeholders from various functional areas including Legal, Technology, Middle Office, and Business Management, to define, document, and deliver business requirements.
Champion continuous improvement by refining the team’s approach to change management, sharing scalable best practices, and focusing on process efficiency.
Establish clear roles and responsibilities within the team, ensuring successful project delivery and thorough documentation.
Support product owners with strategy and priorities, providing guidance and expertise.
Facilitate process re-engineering sessions within the Credit Operations team to boost efficiency.
Support and implement low-code automation and AI/ML initiatives to advance the Credit Operations agenda.
Mentor and coach junior team mates to develop relevant skillsets and foster professional growth within the team.
Required qualifications, capabilities, and skills
Bachelor’s degree or equivalent.
At least 7 years of experience in the banking and financial services industry.
Proven expertise in change management and a solid understanding of project management methodologies.
Strong communication skills, with the ability to influence and present to senior executives.
Demonstrated team player with a positive attitude, commitment, and the ability to deliver results in a dynamic environment.
Skilled at identifying critical business, technology, and regulatory requirements, as well as potential gaps in complex, interconnected processes.
Preferred qualifications, capabilities, and skills
Experience within High-Net-Worth Management.
Experience in business analysis to drive operational change and system development.
Agile or PMP certification.
Consulting mindset with the ability to support comprehensive, data-driven strategic initiatives from concept to execution.
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Credit Operations Change Project Manager - Vice President
Posted today
Job Viewed
Job Description
Overview
Are you a strong team player looking for an opportunity to further expand your exposure with one of the world's most innovative banks? We are seeking a highly motivated individual to support our Private Banking business where we serve the complex wealth management needs of our ultra-high net worth clients across the world.
As a Credit Operations Change Project Manager within the Asia Credit Operations team, you will drive transformation initiatives for the Asia Private Bank, ensuring alignment with global processes. You will implement strategic technology programs, advance automation through low-code solutions and AI/ML, and enhance operational processes. You will collaborate across multiple business functions, managing a diverse portfolio of change and project initiatives.
Responsibilities
Lead, manage, and deliver high-impact global projects by applying effective project management methodologies and maintaining clear delivery roadmaps and project plans, with strong financial and risk oversight.
Drive progress and improvements according to established plans, proactively identifying challenges and mitigating potential cost or time overruns.
Partner with stakeholders from various functional areas including Legal, Technology, Middle Office, and Business Management, to define, document, and deliver business requirements.
Champion continuous improvement by refining the team's approach to change management, sharing scalable best practices, and focusing on process efficiency.
Establish clear roles and responsibilities within the team, ensuring successful project delivery and thorough documentation.
Support product owners with strategy and priorities, providing guidance and expertise.
Facilitate process re-engineering sessions within the Credit Operations team to boost efficiency.
Support and implement low-code automation and AI/ML initiatives to advance the Credit Operations agenda.
Mentor and coach junior team mates to develop relevant skillsets and foster professional growth within the team.
Required qualifications, capabilities, and skills
Bachelor's degree or equivalent.
At least 7 years of experience in the banking and financial services industry.
Proven expertise in change management and a solid understanding of project management methodologies.
Strong communication skills, with the ability to influence and present to senior executives.
Demonstrated team player with a positive attitude, commitment, and the ability to deliver results in a dynamic environment.
Skilled at identifying critical business, technology, and regulatory requirements, as well as potential gaps in complex, interconnected processes.
Preferred qualifications, capabilities, and skills
Experience within High-Net-Worth Management.
Experience in business analysis to drive operational change and system development.
Agile or PMP certification.
Consulting mindset with the ability to support comprehensive, data-driven strategic initiatives from concept to execution.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisers and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
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credit bureau operations executive
Posted today
Job Viewed
Job Description
As a member of our Credit Bureau Operation Team, the candidate will be tasked to fulfil services and processes related to the credit bureau day-to-day operations. One of the main key responsibilities is data management activities directly related to bureau compliance and data contributing members, as well as overseeing daily data loading activities.
What you'll need to bring to the team
- Minimum 2 - 3 years of working experience in Singapore.
- Proficient with numbers and basic knowledge in Microsoft Excel.
- Meticulous and prudent in data process management.
- Experience in operations and process improvement.
- Strong problem-solving skills as demonstrated in prior profession.
- Proven ability to excel both independently and as part of a team.
- Proficient communication skills to articulate issues and solutions to stakeholders (internal and external).
- Strong and proven organizational skills.
- Highly motivated self-starter who can work in a fast-paced ever-changing environment.
- Familiarity with Singapore business landscape is preferred
- Diploma/Degree in Business Administration, Finance, Accounting or IT preferred.
What you'll be doing
- Achieve operation efficiency target (e.g. data loading % etc.)
- Ensure timely and accurate loading of data submitted by members.
- Conduct sanity check after loading of data.
- Conduct regular checks on credit bureau members' access and credit check enquiries.
- Retain and safekeep all documentations for compliance / audit purpose.
- Preparation of documents for compliance reporting, regular credit bureau meeting and minutes taking.
- Prepare regular reports for Finance or internal stakeholders.
- Administration and operational role in managing credit bureau members profile, access, and billing.
- Serve over-the-counter report purchase request from members of public.
- Manage clients (credit bureau members and public), internal users and IT on data-related matters and address the matters or issues arising from them.
- Conduct User Acceptance Test and Post Assurance Test for system changes.
- Assume any report or task assigned that is relevant to business operations.
- Office-based to process high confidentiality data.
Banking Operations
Posted today
Job Viewed
Job Description
Responsibilities (Maker and Checker role)
Resolving Singapore / Hong Kong customer/merchant's charge disputes by correctly processing the end to end related activities according to different Card Associations (Visa, Mastercard, Amex, UnionPay and JCB) chargeback rules and timeframe.
These include:
- Performing necessary pre-checks before processing a chargeback request
- Reviewing whether transaction (transaction type, chargeback reason, timeframe and documents received) met the chargeback requirements set by Card Associations
- Following up with customer/merchant for any clarification or missing documents
- Performing the correct action required (Fraud reporting / Retrieval / Chargeback / Representments / Pre-arbitration / Arbitration / Pre-Compliance / Compliance) via internal bank system or Card Association platforms
- Updating the chargeback details / action date / status in internal bank system and Excel Case Registers
- Uploading / Downloading of chargeback documentation via the Card Association platform
- Process financial adjustments if required (temp credit / temp credit reversal / deduction of chargeback amount) and updating customer/merchant via letter/ email
- Creating / Reconciliating the financial general ledger entries generated during the process
- Perform weekly monitoring and updates on outstanding cases reflected in internal bank system queues / Aging Reports / General Ledger listings / Card Association Platforms and action on the cases before it is due
- Follow up on outstanding activities such as closure of chargeback cases, rejection reports and
- Updating volume of the worked / incomplete / outstanding activities daily
- Pre-processing / Post-processing (reconciliation of cases received, mailing / filing of documents, retrieval of reports, checking and updating of case status)
- Ad hoc activities such as archival, liaising with Card Associations on chargeback rules, logging service ticket for system issues and answering general ledger enquiries
- Replying to general chargeback queries customer/merchant might have regarding the transaction posted on the card
- Liaising with internal departments regarding customer/merchant enquiries, special handling, clarification and exception cases
- Manage ad-hoc project assigned by Team Manager
- Escalate any discrepancy / deviation to the Team Manager
- Assist Team Manager with various systems' testing and prepare go-live documentation (e.g. Standard Operating Procedure)
- Continuous review and improvement of processes to improve customer experience and TAT
- Cross training via various functions at different locations to optimize team resources
Requirement
- Experience in financial institutions, with Credit operations or knowledge would be an added advantage
- Proficient in Microsoft office 365 i.e. Excel
- Proficiency in English & Mandarin (read, written and spoken) as the work requires communications to be done in both Mandarin and English
Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.
PERSOL Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• EA Registration No. R Derrick Tiew Yong Han)
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy.