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AVP / Senior Associate, Credit Cards Product Manager, Consumer Banking Group
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AVP / Senior Associate, Credit Cards Product Manager
role at
DBS Bank
As the leading bank in Asia, DBS Consumer Banking Group helps customers realise their dreams through a full spectrum of products, including credit cards. The
AVP / Senior Associate, Credit Cards Product Manager
role leads end‐to‐end management of the affluent DBS Vantage Card, driving strategy and performance to grow portfolio penetration within the DBS Treasures segment.
Responsibilities
Product Strategy & Roadmap: Develop and execute product strategy for credit card offerings tailored to affluent segment, including enhancements and privileges.
Market Research & Analysis: Conduct market research and customer feedback analysis to identify unmet needs and product innovation opportunities.
Stakeholder Collaboration: Collaborate with internal stakeholders and external partners to optimise processes supporting credit card product management.
Performance Monitoring & Optimization: Monitor key performance metrics and leverage data analysis to drive decision‐making and improve customer experience.
Budget Management: Oversee product budget, ensuring efficient resource allocation and ROI maximisation.
Customer Focus: Maintain deep understanding of affluent customer needs to enhance service delivery and cardholder experience.
Requirements
Bachelor’s Degree with 3 to 5 years of product management experience in credit cards, preferably with affluent segment expertise.
Strong analytical skills with ability to interpret data and make data‐driven decisions.
Meticulous attention to detail and compliance focus.
Benefits
Competitive salary and benefits package in a dynamic environment that supports development and recognises achievements.
Location
Singapore – DBS Asia Central
Job type
Full‐time, Regular schedule
Job posting date
Oct 13, 2025 5:24 PM
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Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
Job Purpose
This role is responsible for the end-to-end management of our affluent credit card DBS Vantage Card, driving product strategy and performance to achieve business objectives of growing the portfolio penetration against our DBS Treasures segment base, and meet the evolving demands of the affluent client segment.
Responsibilities
Product Strategy & Roadmap: Develop and execute the product strategy and roadmap for credit card offerings tailored to the needs of affluent segment. This includes identifying opportunities for enhancements to existing product and privileges/ benefits that resonate with this target segment with consideration for digital development and integration.
Market Research & Analysis: Conduct thorough market research, analyse customer feedback, and monitor industry trends, focusing specifically on the customer segment, to identify unmet needs and opportunities for product innovation and differentiation. Understand their financial behaviours, lifestyle preferences, and spending patterns.
Stakeholder Collaboration: Collaborate with internal stakeholders (e.g. DBS Treasures segment, marketing, operations, legal, compliance) and external partners (e.g., payment networks, merchants) to develop and optimize processes that support the successful ongoing management of credit card products for this customer segment.
Performance Monitoring & Optimization: Monitor key performance metrics (e.g., customer acquisition, activation rates, spending volume, profitability) for the portfolio and leverage data analysis to drive decision-making and implement strategies to improve overall customer experience and product performance. This includes identifying areas for process improvement, risk mitigation and cost optimization.
Budget Management: Oversee the product budget, ensuring efficient resource allocation and expense tracking, with a focus on maximizing ROI for the product.
Customer Focus: Maintain a strong understanding of affluent customer needs and preferences to ensure that all operational processes and product features enhance service delivery and customer satisfaction for this segment. This includes understanding their expectations around services, benefits/privileges and rewards to delivers exceptional cardholders experiences.
Requirements
Experience: Bachelor's Degree with 3 to 5 years of experience in product management, preferably within the credit card industry, with a proven track record of success in understanding and managing affluent segment card products.
Analytical Skills: Demonstrated ability to interpret data, derive actionable insights, and make data-driven decisions related to product development, pricing, and marketing.
Attention to Detail: Meticulous approach to work, ensuring accuracy and adherence to compliance standards with minimal risk.
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.

Portfolio Management

Why Join

As a Portfolio Manager at OCBC, you'll have the opportunity to make a real impact on our customers' financial lives. You'll work closely with them to understand their goals and aspirations, and develop tailored investment strategies to help them achieve success. It's a challenging and rewarding role that requires a unique blend of technical expertise and interpersonal skills.

Role Overview

We are seeking a strategic and seasoned Portfolio Management Head at OCBC who will be responsible for overseeing portfolio management activities for Credit cards, Unsecured Lending and also managing Education loans. This role is critical in designing end to end portfolio activities to drive portfolio sales and programs related to interest bearing balances, including Balance transfer and Cash on Instalments sales, Revolving balances, Credit limit management and also, managing products such as Easi Credit and Education loans .

The person will be responsible in driving digitalization for these portfolio management activities and products, and will be required to optimize the channel productivity and revenue. The Portfolio Management Head Head is also responsible for managing the business and profitability drivers across the portfolio mananagement and sales programs. It is also critical and necessary for the Portfolio Management Head work closely with the Direct/ Telesales Head and our frontliners, to optimize analog volumes, revenues and productivity.

This will be a leadership role, leading a team of portfolio managers and team leads, working together to grow portfolio sales, revenue across digital and analog channels throughout the customer lifecycle and to manage program profitability. This role will be required to manage the end-to-end product lifecycle of the unsecured lending product, Easi Credit and also Education loans. The Portfolio Management Head will report to the Head of Cards and Unsecured Lending directly.

Key Responsibilities

• To lead and drive portfolio management sales and programs for Credit Cards, Unsecured lending which will cover Balance transfer and Cash on Instalments sales, Revolving balances, Credit limit management
• To lead in the end-to-end management, development and delivery of products for Easi Credit and Education loans with clear ownership of product strategy, digital customer journey, and program management and the products' portfolio performance
• Identify, design, and optimize portfolio management programs that will deliver sales volumes, increase interest bearing market share and revenue across both digital and analog channels
• Drive full P&L accountability, with a sharp focus on revenue growth, cost management, risk optimization, and long-term profitability for the products and programs
• Enhance our customer experience by actively identifying pain points, championing customer feedback, and driving service improvement initiatives
• Embrace digital solutions and innovation to streamline onboarding, deepen customer engagement, and to improve product delivery, and servicing
• Collaborate across internal teams (e.g., digital, marketing, analytics, risk and compliance, technology, operations) and external partners (e.g., merchants, schemes, service providers) to ensure timely and effective program or project delivery
• Navigate complex stakeholder environment with professionalism and influence, including senior-level interactions across functions
• Monitor market and competitive trends to identify gaps and opportunities with agility and creativity
• Support and drive industry compliance projects to ensure OCBC meets industry standards and develop best -in class customer experiences
• Lead a team of product managers to work towards achieving collective goals, and also to coach and mentor them

Qualifications & Skill sets

• Bachelor's degree in Finance, Business Administration and Management, or a related field.
• Proven track record in cards and unsecured lending products and portfolio management roles with at least 12-15 years of experience.
• Strong understanding of the cards and unsecured lending landscape and its regulatory environment
• Excellent analytical and problem-solving skills
• Strong communication and presentation skills, and ability to negotiate and influence
• Ability to work independently and collaboratively with all key stakeholders across seniorities (external or internal)
• Providing direction, guidance to team and invest in talent development
• Passionate about customer experience with a demonstrated ability to drive service improvements and customer satisfaction metrics
• Digitally savvy with a strong appreciation for technology, innovation and digital product enablement and hands on approach towards design, testing and implementation
• Resilient, detail-oriented, and comfortable working in fast-paced, high-pressure environments
  Positive risk and control mindset

Who We Are

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.

But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What we offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

• Collaborate with business partner and different internal teams to deliver quality customer service.
• Handle enquiry/feedback/complaint from internal and external customers through different means of contact including but not limited to letter, email, audio/video call, in person meeting, etc.
• Process financial and non-financial policy servicing transactions in different administration systems in complying to the process guidelines, target turnaround time and with zero error.
• Ensure a good follow-through of customer’s service request up to its completion.
• Report daily operations issues to team leader with proposed feasible solution.
• Manage the file retention and destruction process.
• Back up other team member to ensure service continuity.
• Comply with internal policies, procedures and the relevant laws and regulations.
• Perform ad-hoc projects or tasks as assigned.

Elsa Fontanne (CEI No. R )

Email Address:

Recruitment Consultant

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Job Description:

• Act as the main point of contact between customers and the workshop, ensuring clear and efficient communication.
• Coordinate the workflow between customers, technicians, and the parts team to support smooth service operations.
• Liaise with technicians to provide timely and accurate vehicle status updates to customers.
• Apply automotive knowledge, along with strong negotiation and problem-solving skills, to resolve issues effectively.
• Stay calm under pressure and handle difficult situations with professionalism and confidence.

Requirement:

• GCE " N" level with more than 2+ year working experience

Additional Information:

• Up to $3200
• Mon – Fri, 9am-6pm; Sat: 9am-3pm (Not Mandatory)
• Located in Ubi

We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd's PDPA and e2i's PDPA.

• Handle customer enquiries
• Provide quotations & billing to customers
• Coordinate with warehouse, transport, and port teams for smooth operations.
• Ensure all port operations related documents details are in order
• Sorting and filing of documents
• Ensuring smooth daily operations for transport department's
• Any other ad hoc duty from the HOD/ Manager.

Requirements:

• Nitec / Diploma in Logistics, Supply Chain, or related field.
• Basic knowledge of port and logistics operations.
• Good communication and teamwork skills.
• Able to work in a fast-paced environment.
• Customer-oriented and attentive to details.

About the role

Vanguard Logistics Services (Singapore) Pte Ltd is seeking motivated and experienced Seafreight Customer Service professional to join our dynamic team. In this full-time role, you will be responsible for providing exceptional customer service experience and support to our clients.

What you'll be doing

• Manage and respond to customer inquiries and requests related to seafreight shipments
• Coordinate with internal teams and external partners to facilitate seamless freight forwarding services
• Prepare and process relevant documentation for seafreight shipments
• Monitor shipment status and provide proactive updates to customers
• Assist with the resolution of any issues or concerns that may arise during the shipping process
• Maintain accurate records and data related to customer accounts and shipments
• Contribute to the continuous improvement of customer service processes and procedures

What we're looking for

Customer Service

• Minimum 2 years of Customer Service experience in NVOCC or freight forwarding
• Strong understanding of seafreight operations and documentation requirements
• Excellent communication and interpersonal skills to effectively interact with customers
• Proficient in data entry
• Ability to multitask, prioritize and work under pressure to meet deadlines
• Demonstrable problem-solving and analytical skills
• Strong attention to detail and commitment to delivering high-quality service

What we offer

At Vanguard Logistics Services, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health insurance coverage
• Opportunities for professional development and career advancement
• Flexible work arrangements to maintain a healthy work-life balance
• Team-building activities and social events

About us

Vanguard Logistics Services is a leading global NVOCC, freight consolidation service provider. With a strong presence in the Commonwealth Central Region, we pride ourselves on delivering reliable and efficient services to our clients. Our team of dedicated professionals is driven by a commitment to innovation, customer satisfaction, and sustainability.

If you're ready to join a dynamic and forward-thinking organization, apply now for the Seafreight Customer Service role at Vanguard Logistics Services.

Responsibilities:

Handle customers' inquiries & requirements via email or phone.

Schedule and assign jobs to drivers.

Daily email of sign POD

Perform data entry by using WMS

Generate picking & packing list by using WMS

Submit weekly / monthly inventory reports to customers by using WMS

Preparation of necessary documents as and when is required

Communicate & coordinate with internal and external stakeholders

Requirement

Knowledge & Usage of Microsoft office

Language Knowledge of Read, Write & Spoken: English & Mandarin

Completed vaccinations

Able to work OT when is required

Passion for continuous learning and personal growth

Working Hours

5.5 working days.

Mon – Fri 8am – 5pm / Sat 8am -12noon.

Responsibilities:

• To make phone calls, send reminders and to communicate with customers for all repayment matters
• To send out over due notices for customers who may have missed repayments
• To be able to listen and understand customers' situation well in order to suggest a solution or a suitable payment plan
• To identify, recover and keep track of assigned accounts for outstanding debts
• To investigate and resolve any discrepancies for the customers
• To build good and lasting relationships with customers to avoid future issues
• To follow-up closely with customers for payment
• To provide clear and coherent explanation of loan contract terms, products and details to customers
• To answer customers' queries and to explain loan procedures over the phone
• To help in administrative duties such as photocopying and filing when necessary

Requirements:

• Education: Minimum N Level certification.
• Experience: At least 5 years of relevant working experience. In-house training will be provided.

• Skills:

• Proficient in PC usage.

• Strong communication and interpersonal skills.
• Ability to communicate effectively with Chinese-speaking customers.

• Attributes:

• Friendly, open-minded, and positive attitude.

• Self-motivated and diligent with attention to detail.

Working Hours: 10am - 7pm | 5 working days

*1 Off day on Weekday, 1 Off day on Sunday(fixed).