347 Conversational AI jobs in Singapore

Overview
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Job highlights
Positive team atmosphere
Career growth opportunity
Flat organization
100+ mil users
Industry experts
Competitive compensation
Flexible hours
What You Will Do
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.
About the team
The future of e-commerce customer service is intelligent, efficient, and AI-driven. Our team is dedicated to replacing traditional human-agent customer service with an advanced AI-powered conversational system that provides instant, intelligent, and seamless support for TikTok's global e-commerce platform. By leveraging Large Language Models (LLMs) and NLP, we are building an AI customer service system that can understand user queries, resolve disputes, guide transactions, and enhance the overall shopping experience without the need for human intervention.
Our cutting-edge AI is designed to handle complex customer interactions, including answering product inquiries, resolving order issues, processing refunds, and assisting sellers with operational tasks. Through LLM post-training, we ensure that our AI assistant is continuously learning and improving, providing more accurate, context-aware, and human-like interactions.
By joining us, you will be at the forefront of transforming customer service in e-commerce, helping build an AI system that understands, adapts, and provides intelligent solutions—all while reducing costs and improving efficiency for merchants and the platform.
Responsibilities
Develop AI Customer Support Systems: Build and optimize AI-driven customer service models capable of handling high-volume, complex user inquiries while ensuring high response accuracy and reliability.
Enhance LLM-Based Customer Interaction Models: Implement LLM post-training strategies to improve customer support interactions, reducing errors, hallucinations, and irrelevant responses.
Create Automated Dispute Resolution & Policy-Adaptive AI: Develop intelligent models capable of handling disputes, verifying transaction details, and ensuring platform compliance in automated responses.
Develop Multilingual Support & Translation Models: Enhance the platform’s AI translation capabilities for real-time multilingual customer service interactions, ensuring smooth cross-language communication.
Refine Response Evaluation Metrics: Define and implement quality evaluation metrics for AI-generated responses to track customer satisfaction and improve conversational AI quality through A/B testing and iterative optimization.
Enable AI-Seller Collaboration: Build AI-powered seller assistance tools to help merchants quickly respond to customer inquiries, manage store operations, and resolve disputes efficiently.
Optimize Large-Scale Model Deployment: Work on model compression, inference optimization, and edge AI deployment to ensure real-time, high-quality customer service experiences at scale.
Qualifications
Minimum Qualifications
Bachelor and above with majors in computer science, computer engineering, statistics, applied mathematics, data science or other related disciplines.
At least 3 years of work experience in the related field
LLM Development & Post-Training Expertise: Experience in fine-tuning, distillation, or reinforcement learning of large language models for conversational AI applications.
Multilingual AI Development: Proficiency in multilingual NLP, machine translation, and cross-lingual dialogue modeling.
Preferred Qualifications
E-commerce Business Acumen: Understanding of e-commerce policies, dispute resolution workflows, and merchant-buyer interactions to enhance AI service design.
Advanced NLP & Deep Learning: Strong grasp of AI agents, retrieval augmented generation, mixture of experts, sparse attention, reinforcement learning, inference time scaling etc. for improving AI dialogue quality.
Scalability & Efficiency: Experience in distributed model training, low-latency inference, and edge AI for large-scale customer service applications.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
#J-18808-Ljbffr

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job highlights

Positive team atmosphere, Career growth opportunity, Flat organization, 100+ mil users, Industry experts, Competitive compensation, Flexible hours

Responsibilities

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the team

The future of e-commerce customer service is intelligent, efficient, and AI-driven. Our team is dedicated to replacing traditional human-agent customer service with an advanced AI-powered conversational system that provides instant, intelligent, and seamless support for TikTok's global e-commerce platform. By leveraging Large Language Models (LLMs) and NLP, we are building an AI customer service system that can understand user queries, resolve disputes, guide transactions, and enhance the overall shopping experience without the need for human intervention.

Our cutting-edge AI is designed to handle complex customer interactions, including answering product inquiries, resolving order issues, processing refunds, and assisting sellers with operational tasks. Through LLM post-training, we ensure that our AI assistant is continuously learning and improving, providing more accurate, context-aware, and human-like interactions.

By joining us, you will be at the forefront of transforming customer service in e-commerce, helping build an AI system that understands, adapts, and provides intelligent solutions—all while reducing costs and improving efficiency for merchants and the platform.

What You Will Do

- Develop AI-Powered Customer Service Systems: Design and implement an AI-driven conversational customer service agent that can handle e-commerce inquiries, complaints, refunds, dispute resolutions, and logistical issues, replacing traditional human customer service agents.

- LLM Post-Training & Data-Efficient Learning: Apply state-of-the-art LLM post-training techniques, such as instruction tuning, reinforcement learning from human feedback (RLHF), and continual learning, to optimize AI customer service responses with minimal labeled data.

- Benchmark and training data construction: Identify challenging customer service interactions, such as policy clarifications, dispute handling, and multi-turn complaint resolution, and construct specialized datasets to enhance AI training.

- Develop Multilingual Customer Support: Build AI models capable of handling customer service interactions across multiple languages and cultural contexts, ensuring accurate translation and appropriate responses for a diverse global audience.

- Optimize Model Efficiency & Deployment: Work on model compression, quantization, and efficient inference techniques to ensure the AI customer service assistant can run at scale with low latency and high reliability.

Responsibilities

1. Develop AI Customer Support Systems: Build and optimize AI-driven customer service models capable of handling high-volume, complex user inquiries while ensuring high response accuracy and reliability.

2. Enhance LLM-Based Customer Interaction Models: Implement LLM post-training strategies to improve customer support interactions, reducing errors, hallucinations, and irrelevant responses.

3. Create Automated Dispute Resolution & Policy-Adaptive AI: Develop intelligent models capable of handling disputes, verifying transaction details, and ensuring platform compliance in automated responses.

4. Develop Multilingual Support & Translation Models: Enhance the platform’s AI translation capabilities for real-time multilingual customer service interactions, ensuring smooth cross-language communication.

5. Refine Response Evaluation Metrics: Define and implement quality evaluation metrics for AI-generated responses to track customer satisfaction and improve conversational AI quality through A/B testing and iterative optimization.

6. Enable AI-Seller Collaboration: Build AI-powered seller assistance tools to help merchants quickly respond to customer inquiries, manage store operations, and resolve disputes efficiently.

7. Optimize Large-Scale Model Deployment: Work on model compression, inference optimization, and edge AI deployment to ensure real-time, high-quality customer service experiences at scale.

Qualifications

Minimum Qualifications

-Bachelor and above with majors in computer science, computer engineering, statistics, applied mathematics, data science or other related disciplines.

- At least 3 years of work experience in the related field

- LLM Development & Post-Training Expertise: Experience in fine-tuning, distillation, or reinforcement learning of large language models for conversational AI applications.

- Multilingual AI Development: Proficiency in multilingual NLP, machine translation, and cross-lingual dialogue modeling.

Preferred Qualifications

- E-commerce Business Acumen: Understanding of e-commerce policies, dispute resolution workflows, and merchant-buyer interactions to enhance AI service design.

- Advanced NLP & Deep Learning: Strong grasp of AI agents, retrieval augmented generation, mixture of experts, sparse attention, reinforcement learning, inference time scaling etc. for improving AI dialogue quality.

- Scalability & Efficiency: Experience in distributed model training, low-latency inference, and edge AI for large-scale customer service applications.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job highlights

Positive team atmosphere, Career growth opportunity, Flat organization, 100+ mil users, Industry experts, Competitive compensation, Flexible hours

Responsibilities

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the team

The future of e-commerce customer service is intelligent, efficient, and AI-driven. Our team is dedicated to replacing traditional human-agent customer service with an advanced AI-powered conversational system that provides instant, intelligent, and seamless support for TikTok's global e-commerce platform. By leveraging Large Language Models (LLMs) and NLP, we are building an AI customer service system that can understand user queries, resolve disputes, guide transactions, and enhance the overall shopping experience without the need for human intervention.

Our cutting-edge AI is designed to handle complex customer interactions, including answering product inquiries, resolving order issues, processing refunds, and assisting sellers with operational tasks. Through LLM post-training, we ensure that our AI assistant is continuously learning and improving, providing more accurate, context-aware, and human-like interactions.

By joining us, you will be at the forefront of transforming customer service in e-commerce, helping build an AI system that understands, adapts, and provides intelligent solutions—all while reducing costs and improving efficiency for merchants and the platform.

What You Will Do

- Develop AI-Powered Customer Service Systems: Design and implement an AI-driven conversational customer service agent that can handle e-commerce inquiries, complaints, refunds, dispute resolutions, and logistical issues, replacing traditional human customer service agents.

- LLM Post-Training & Data-Efficient Learning: Apply state-of-the-art LLM post-training techniques, such as instruction tuning, reinforcement learning from human feedback (RLHF), and continual learning, to optimize AI customer service responses with minimal labeled data.

- Benchmark and training data construction: Identify challenging customer service interactions, such as policy clarifications, dispute handling, and multi-turn complaint resolution, and construct specialized datasets to enhance AI training.

- Develop Multilingual Customer Support: Build AI models capable of handling customer service interactions across multiple languages and cultural contexts, ensuring accurate translation and appropriate responses for a diverse global audience.

- Optimize Model Efficiency & Deployment: Work on model compression, quantization, and efficient inference techniques to ensure the AI customer service assistant can run at scale with low latency and high reliability.

Responsibilities

1. Develop AI Customer Support Systems: Build and optimize AI-driven customer service models capable of handling high-volume, complex user inquiries while ensuring high response accuracy and reliability.

2. Enhance LLM-Based Customer Interaction Models: Implement LLM post-training strategies to improve customer support interactions, reducing errors, hallucinations, and irrelevant responses.

3. Create Automated Dispute Resolution & Policy-Adaptive AI: Develop intelligent models capable of handling disputes, verifying transaction details, and ensuring platform compliance in automated responses.

4. Develop Multilingual Support & Translation Models: Enhance the platform’s AI translation capabilities for real-time multilingual customer service interactions, ensuring smooth cross-language communication.

5. Refine Response Evaluation Metrics: Define and implement quality evaluation metrics for AI-generated responses to track customer satisfaction and improve conversational AI quality through A/B testing and iterative optimization.

6. Enable AI-Seller Collaboration: Build AI-powered seller assistance tools to help merchants quickly respond to customer inquiries, manage store operations, and resolve disputes efficiently.

7. Optimize Large-Scale Model Deployment: Work on model compression, inference optimization, and edge AI deployment to ensure real-time, high-quality customer service experiences at scale.

Qualifications

Minimum Qualifications

-Bachelor and above with majors in computer science, computer engineering, statistics, applied mathematics, data science or other related disciplines.

- At least 3 years of work experience in the related field

- LLM Development & Post-Training Expertise: Experience in fine-tuning, distillation, or reinforcement learning of large language models for conversational AI applications.

- Multilingual AI Development: Proficiency in multilingual NLP, machine translation, and cross-lingual dialogue modeling.

Preferred Qualifications

- E-commerce Business Acumen: Understanding of e-commerce policies, dispute resolution workflows, and merchant-buyer interactions to enhance AI service design.

- Advanced NLP & Deep Learning: Strong grasp of AI agents, retrieval augmented generation, mixture of experts, sparse attention, reinforcement learning, inference time scaling etc. for improving AI dialogue quality.

- Scalability & Efficiency: Experience in distributed model training, low-latency inference, and edge AI for large-scale customer service applications.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Join to apply for the
Conversational AI Large Model Researcher-Global E-commerce
role at
TikTok .
Responsibilities
Team Introduction: Dedicated to building an industry-leading large-model dialogue system, the team serves hundreds of millions of daily active users, with application scenarios covering the entire Douyin e-commerce ecosystem.
Research Objectives : Develop an LLM-based customer service chatbot for TikTok and Douyin E-commerce, enabling intelligent customer service interactions.
Necessity : LLM's strong conversational and reasoning abilities make it especially suitable for intelligent customer service, capable of potentially reaching the service standards of excellent human representatives.
Research Content : Design a multi-agent framework based on LLM, integrating planning-agent, reply-agent, and tool-agent. Each agent will specialize in different functions, working collaboratively to manage the complete service process.
Reply-agent ensures the proposed solutions comply with platform policies and service guidelines.
Planning-agent identifies user demands and problem scenarios, sourcing relevant service guidelines and constraints.
Tool-agent validates the legality of tool usage, accurately interprets the results from tool interactions, and manages execution dependencies of various actions.
Research Challenges : Compliance with service guidelines, dynamic feedback adaptation, self-reflection, and complex image processing.
Qualifications
Ph.D. degree, preferably with a background in computer science, software engineering, artificial intelligence, mathematics, or related fields.
Solid foundation in machine learning, with in-depth understanding of deep learning, multimodal models, generative models, and other technologies.
Proficient in relevant machine learning frameworks (e.g., PyTorch, TensorFlow) and engineering frameworks, with strong coding skills.
Prior experience in the field of multimodal large models, especially in long-text processing or film/television drama domains, is preferred.
About TikTok : TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company.
Diversity & Inclusion : TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.
#J-18808-Ljbffr

Overview
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We are resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Job highlights
Yoga and fitness, Stock options, Positive team atmosphere, Career growth opportunity, Paid leave, Flat organization, 100+ mil users, Industry experts, Competitive compensation, Flexible hours
Responsibilities
Team Introduction
The future of e-commerce customer service is intelligent, efficient, and AI-driven. Our team is dedicated to replacing traditional human-agent customer service with an advanced AI-powered conversational system that provides instant, intelligent, and seamless support for TikTok's global e-commerce platform. By leveraging Large Language Models (LLMs) and NLP, we are building an AI customer service system that can understand user queries, resolve disputes, guide transactions, and enhance the overall shopping experience without the need for human intervention.
Our cutting-edge AI is designed to handle complex customer interactions, including answering product inquiries, resolving order issues, processing refunds, and assisting sellers with operational tasks. Through LLM post-training, we ensure that our AI assistant is continuously learning and improving, providing more accurate, context-aware, and human-like interactions.
By joining us, you will be at the forefront of transforming customer service in e-commerce, helping build an AI system that understands, adapts, and provides intelligent solutions—all while reducing costs and improving efficiency for merchants and the platform.
We are looking for talented individuals to join our team in 2026. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Launch your career where inspiration is infinite at TikTok.
Successful candidates must be able to commit to an onboarding date by end of year 2026. Please state your availability and graduation date clearly in your resume.
Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.
Qualifications
Minimum Qualifications
Final year graduates in Computer Science, engineering or quantitative field.
Experience in one of the following fields: machine learning, NLP, and computer vision.
Experience with software development in at least one of the following programming languages: C++, Python, Go, Java
Good sense of teamwork and communication skills, practical experience in relevant business scenarios is preferred.
Preferred Qualifications
LLM Development & Post-Training Expertise: Experience in fine-tuning, distillation, or reinforcement learning of large language models for conversational AI applications.
Multilingual AI Development: Proficiency in multilingual NLP, machine translation, and cross-lingual dialogue modeling.
E-commerce Business Acumen: Understanding of e-commerce policies, dispute resolution workflows, and merchant-buyer interactions to enhance AI service design.
Advanced NLP & Deep Learning: Strong grasp of AI agents, retrieval augmented generation, mixture of experts, sparse attention, reinforcement learning, inference time scaling etc. for improving AI dialogue quality.
Scalability & Efficiency: Experience in distributed model training, low-latency inference, and edge AI for large-scale customer service applications.
By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here:
If you have any questions, please reach out to us at
#J-18808-Ljbffr

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, JakartaAbout TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job highlights

Yoga and fitness, Stock options, Positive team atmosphere, Career growth opportunity, Paid leave, Flat organization, 100+ mil users, Industry experts, Competitive compensation, Flexible hours

Responsibilities

Team Introduction

The future of e-commerce customer service is intelligent, efficient, and AI-driven. Our team is dedicated to replacing traditional human-agent customer service with an advanced AI-powered conversational system that provides instant, intelligent, and seamless support for TikTok's global e-commerce platform. By leveraging Large Language Models (LLMs) and NLP, we are building an AI customer service system that can understand user queries, resolve disputes, guide transactions, and enhance the overall shopping experience without the need for human intervention.

Our cutting-edge AI is designed to handle complex customer interactions, including answering product inquiries, resolving order issues, processing refunds, and assisting sellers with operational tasks. Through LLM post-training, we ensure that our AI assistant is continuously learning and improving, providing more accurate, context-aware, and human-like interactions.

By joining us, you will be at the forefront of transforming customer service in e-commerce, helping build an AI system that understands, adapts, and provides intelligent solutions—all while reducing costs and improving efficiency for merchants and the platform.

We are looking for talented individuals to join our team in 2026. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Launch your career where inspiration is infinite at TikTok.

Successful candidates must be able to commit to an onboarding date by end of year 2026. Please state your availability and graduation date clearly in your resume.

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities

- Develop AI Customer Support Systems: Build and optimize AI-driven customer service models capable of handling high-volume, complex user inquiries while ensuring high response accuracy and reliability.

- Enhance LLM-Based Customer Interaction Models: Implement LLM post-training strategies to improve customer support interactions, reducing errors, hallucinations, and irrelevant responses.

- Create Automated Dispute Resolution & Policy-Adaptive AI: Develop intelligent models capable of handling disputes, verifying transaction details, and ensuring platform compliance in automated responses.

- Develop Multilingual Support & Translation Models: Enhance the platform’s AI translation capabilities for real-time multilingual customer service interactions, ensuring smooth cross-language communication.

- Refine Response Evaluation Metrics: Define and implement quality evaluation metrics for AI-generated responses to track customer satisfaction and improve conversational AI quality through A/B testing and iterative optimization.

- Enable AI-Seller Collaboration: Build AI-powered seller assistance tools to help merchants quickly respond to customer inquiries, manage store operations, and resolve disputes efficiently.

- Optimize Large-Scale Model Deployment: Work on model compression, inference optimization, and edge AI deployment to ensure real-time, high-quality customer service experiences at scale.

Qualifications

Minimum Qualifications

- Final year graduates in Computer Science, engineering or quantitative field.

- Experience in one of the following fields: machine learning, NLP, and computer vision.

- Experience with software development in at least one of the following programming languages: C++, Python, Go, Java

- Good sense of teamwork and communication skills, practical experience in relevant business scenarios is preferred.

Preferred Qualifications

- LLM Development & Post-Training Expertise: Experience in fine-tuning, distillation, or reinforcement learning of large language models for conversational AI applications.

- Multilingual AI Development: Proficiency in multilingual NLP, machine translation, and cross-lingual dialogue modeling.

- E-commerce Business Acumen: Understanding of e-commerce policies, dispute resolution workflows, and merchant-buyer interactions to enhance AI service design.

- Advanced NLP & Deep Learning: Strong grasp of AI agents, retrieval augmented generation, mixture of experts, sparse attention, reinforcement learning, inference time scaling etc. for improving AI dialogue quality.

- Scalability & Efficiency: Experience in distributed model training, low-latency inference, and edge AI for large-scale customer service applications.

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here:

If you have any questions, please reach out to us at , Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job highlights

Yoga and fitness, Stock options, Positive team atmosphere, Career growth opportunity, Paid leave, Flat organization, 100+ mil users, Industry experts, Competitive compensation, Flexible hours

Responsibilities

Team Introduction

The future of e-commerce customer service is intelligent, efficient, and AI-driven. Our team is dedicated to replacing traditional human-agent customer service with an advanced AI-powered conversational system that provides instant, intelligent, and seamless support for TikTok's global e-commerce platform. By leveraging Large Language Models (LLMs) and NLP, we are building an AI customer service system that can understand user queries, resolve disputes, guide transactions, and enhance the overall shopping experience without the need for human intervention.

Our cutting-edge AI is designed to handle complex customer interactions, including answering product inquiries, resolving order issues, processing refunds, and assisting sellers with operational tasks. Through LLM post-training, we ensure that our AI assistant is continuously learning and improving, providing more accurate, context-aware, and human-like interactions.

By joining us, you will be at the forefront of transforming customer service in e-commerce, helping build an AI system that understands, adapts, and provides intelligent solutions—all while reducing costs and improving efficiency for merchants and the platform.

We are looking for talented individuals to join our team in 2026. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Launch your career where inspiration is infinite at TikTok.

Successful candidates must be able to commit to an onboarding date by end of year 2026. Please state your availability and graduation date clearly in your resume.

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities

- Develop AI Customer Support Systems: Build and optimize AI-driven customer service models capable of handling high-volume, complex user inquiries while ensuring high response accuracy and reliability.

- Enhance LLM-Based Customer Interaction Models: Implement LLM post-training strategies to improve customer support interactions, reducing errors, hallucinations, and irrelevant responses.

- Create Automated Dispute Resolution & Policy-Adaptive AI: Develop intelligent models capable of handling disputes, verifying transaction details, and ensuring platform compliance in automated responses.

- Develop Multilingual Support & Translation Models: Enhance the platform’s AI translation capabilities for real-time multilingual customer service interactions, ensuring smooth cross-language communication.

- Refine Response Evaluation Metrics: Define and implement quality evaluation metrics for AI-generated responses to track customer satisfaction and improve conversational AI quality through A/B testing and iterative optimization.

- Enable AI-Seller Collaboration: Build AI-powered seller assistance tools to help merchants quickly respond to customer inquiries, manage store operations, and resolve disputes efficiently.

- Optimize Large-Scale Model Deployment: Work on model compression, inference optimization, and edge AI deployment to ensure real-time, high-quality customer service experiences at scale.

Qualifications

Minimum Qualifications

- Final year graduates in Computer Science, engineering or quantitative field.

- Experience in one of the following fields: machine learning, NLP, and computer vision.

- Experience with software development in at least one of the following programming languages: C++, Python, Go, Java

- Good sense of teamwork and communication skills, practical experience in relevant business scenarios is preferred.

Preferred Qualifications

- LLM Development & Post-Training Expertise: Experience in fine-tuning, distillation, or reinforcement learning of large language models for conversational AI applications.

- Multilingual AI Development: Proficiency in multilingual NLP, machine translation, and cross-lingual dialogue modeling.

- E-commerce Business Acumen: Understanding of e-commerce policies, dispute resolution workflows, and merchant-buyer interactions to enhance AI service design.

- Advanced NLP & Deep Learning: Strong grasp of AI agents, retrieval augmented generation, mixture of experts, sparse attention, reinforcement learning, inference time scaling etc. for improving AI dialogue quality.

- Scalability & Efficiency: Experience in distributed model training, low-latency inference, and edge AI for large-scale customer service applications.

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here:

If you have any questions, please reach out to us at

Product Design Lead – AI Assistant & Conversational UX (Bangkok - Based, Relocation Provided)
Location: Bangkok-based with relocation provided.
We are building the next generation of AI-powered travel experiences. This role is part of Agoda’s Design team in Bangkok, collaborating with product managers and engineers to shape user problems, workflows, interactions, and visual interfaces.
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We connect travelers with a global network of hotels and properties, flights, activities, and more. We are part of Booking Holdings, with 7,100+ employees representing 95+ nationalities in 27 markets, fostering a diverse, creative, and collaborative work environment. We innovate through experimentation and ownership to enhance customer experiences.
This role is Bangkok-based, relocation provided.
Get to Know Our Design Team
The Design team includes product designers and researchers who work with product managers and engineers to understand user problems and design workflows, interactions, and visual interfaces. This team is scrappy and hands-on yet influential in product strategy. You can deepen your craft through complex problem-solving and systems thinking, or expand leadership by mentoring others and leading cross-functional initiatives. We are building AI-powered travel experiences where conversational UX is central to engagement across platforms.
The Role
We’re looking for a Product Design Lead to join our AI Assistant team and shape the future of conversational travel experiences. This hybrid role blends hands-on product design with light team leadership, managing a small group of 2–3 designers.
You’ll lead the UX strategy for AI-powered interactions like smart chat, trip planning, support automation, and contextual travel recommendations. You’ll mentor designers, collaborate with product and engineering, and help evolve design culture across the organization.
What You’ll Do
Lead the end-to-end design of AI and chat-based experiences across web and app.
Translate complex AI capabilities into clear, helpful user flows and intuitive interfaces.
Create prototypes and flows that balance clarity, trust, and speed for users.
Drive UX and visual design quality within your scope, aligning with Agoda’s broader vision.
Partner with Design Leadership, Product managers, Engineers, Researchers, Analysts, and Content designers to shape what we build and how we build it.
Use data-driven insights, research, and industry best practices to guide design direction.
Leadership & People
Manage and mentor a small team of 2–3 designers, focusing on growth and creativity.
Provide regular feedback, run critiques, and support career development.
Help scale design culture, systems, and quality through org-wide design initiatives.
Act as a thought partner to senior stakeholders across Product, Data Science, and Engineering.
What You’ll Bring
7+ years of experience in product or interaction design, with proven hands-on craft.
Experience designing for conversational interfaces, chatbots, or AI-powered systems.
A strong portfolio showing user-centered thinking and high-quality execution.
Ability to simplify complexity through clear information architecture and interaction flows.
Experience leading design discussions and collaborating cross-functionally.
Mentorship or light people management experience is a plus.
Familiarity with LLMs, natural language UX, or multimodal interactions is a bonus.
A data-informed mindset with experience using research, analytics, and best practices to guide design decisions and validate ideas with cross-functional teams.
Bonus Points
Background in voice UX, multimodal interfaces, or customer support tools
Experience with localisation and designing for multilingual audiences
Familiarity with personalization engines or recommendation systems
Prior experience in travel, e-commerce, or large-scale B2C platforms
Why This Role
This is a rare chance to combine craft leadership and small-team management in a high-impact AI product area. You’ll influence the direction of a new travel paradigm and shape the conversational layer that connects users to Agoda’s ecosystem, from search to support to inspiration. Join us to help build the next generation of AI-powered travel experiences.
Discover More About Working At Agoda
Agoda Careers
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Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of diverse backgrounds. We are committed to equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or other legally protected characteristics. We may keep your application on file for future vacancies, and you can request removal at any time. For details, please read our privacy policy.
Disclaimer
We do not accept unsolicited third-party or agency submissions. If we receive such submissions, we reserve the right to contact and hire the candidate directly without paying a recruitment fee.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Design, Art/Creative, and Information Technology
Industries
Technology, Information and Internet
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This page also contains additional job listings and references to other roles that may be of interest.
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Job Title: Teaching Assistant – Generative AI Course (Part-Time / Contract)

Organization: Vertical Institute, Singapore

Mode: Remote (Live sessions via Zoom, Singapore Time – SGT)

Commitment: 7 sessions × 3 hours per cohort (approx. 21 teaching hours), plus prep time and learner support

Vertical Institute's Generative AI Course equips professionals with hands-on skills in prompt engineering, ChatGPT, OpenAI API integration, automation, and ethical considerations in AI. Classes are conducted during weekday evenings or weekends, and are led by experienced industry instructors with support from dedicated teaching assistants.

As a Teaching Assistant, you'll play a key role in supporting both the instructor and learners throughout the course. You will ensure a smooth, engaging, and effective learning experience by assisting with live sessions, facilitating hands-on labs, and providing learner support beyond the virtual classroom.

• Support instructors during live Zoom lessons

• Assist learners during practical labs across all seven modules, including:

• Introduction to Generative AI

• Prompt engineering (beginner to advanced)
• AI automation workflows
• OpenAI API usage and integration

• Security, privacy, and ethical considerations

• Provide timely learner support via our Telegram community and e-learning portal, addressing questions and technical issues

• Maintain accurate attendance records in compliance with SkillsFuture Singapore (SSG) requirements
• Relay learner feedback and insights to the curriculum team to improve course delivery and content relevance

• Working knowledge of Generative AI tools, including:

• ChatGPT (especially advanced prompting techniques)

• OpenAI API
• Popular generative content tools (e.g., image/video generation platforms, automation tools)
• Strong ability to explain technical concepts in a clear and accessible manner
• Confident in facilitating online sessions using Zoom, with a reliable remote setup (camera, microphone, stable internet)
• Prior experience in teaching, mentoring, or serving as a teaching assistant is preferred
• MUST be Singaporean Citizen / Singapore Permanent Resident

• Competitive monthly compensation
• Opportunity to build your instructional and technical profile in a fast-growing tech education space
• Connect with a growing network of over 30,000+ Vertical Institute alumni and 100+ hiring partners in the tech ecosystem

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Assistant Director, AI Office
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Job Summary:
My client is a renowned consulting company and they are seeking an experienced Assistant Director, AI and Innovation to lead the development and execution of strategic partnerships and innovation initiatives that drive growth and innovation in AI-powered solutions. The successful candidate will be responsible for identifying and cultivating partnerships with key stakeholders, including technology providers, industry leaders, and startups, while working closely with the in-house development teams to develop AI Programmes.
Job Summary:
My client is a renowned consulting company and they are seeking an experienced Assistant Director, AI and Innovation to lead the development and execution of strategic partnerships and innovation initiatives that drive growth and innovation in AI-powered solutions. The successful candidate will be responsible for identifying and cultivating partnerships with key stakeholders, including technology providers, industry leaders, and startups, while working closely with the in-house development teams to develop AI Programmes.
Key Responsibilities:
Partnership Development: Identify and develop strategic partnerships with key stakeholders, including technology providers, industry leaders, and startups.
AI Innovation: Lead the development and execution of AI-powered programmes that drive business growth and innovation.
Innovation Strategy: Develop and execute an innovation strategy that aligns with the company's business goals and objectives.
Collaboration: Collaborate with cross-functional teams, including product/in-house development, sales, and marketing, to drive innovation and growth.
Market Analysis: Conduct market research and analysis to stay up-to-date on industry trends, competitor activity, and customer needs.
Requirements:
Experience: 12+ years of experience in partnership development, innovation, or a related field, with a focus on AI and Research.
Education: At least a Bachelor/Master's degree in Computer Science, Computer Engineering or a related field. Being a Ph.D holder is a plus.
Skills: Strong business development, partnership, and innovation skills, with excellent communication and interpersonal skills.
Industry Knowledge: Strong knowledge of the AI and technology industries, including trends, challenges, and opportunities.
AI Programmes: Have successfully build and developed in-house AI Programmes for Public Sector accounts.
Team Management: Manage a team of 3-5 members to achieve targets.
Nice to Have:
Experience with AI Technologies: Experience with AI technologies, including machine learning, natural language processing, LLM and computer vision.
Startup Experience: Experience working with startups or venture-backed companies.
Track Record of Success: Proven track record of success in partnership development, innovation, or a related field.
What We Offer:
Competitive Salary: A competitive salary package, including bonuses and benefits.
Career Growth: Opportunities for career growth and professional development in a fast-paced and dynamic environment.
Collaborative Culture: A collaborative and supportive culture that values innovation, creativity, and teamwork.
Raymond Ler (R )
JAC Recruitment Pte. Ltd. (90C3026)
Seniority level
Seniority level Director
Employment type
Employment type Full-time
Job function
Job function Engineering and Information Technology
Industries Staffing and Recruiting
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