572 Contract Excellence jobs in Singapore

Drive service excellence through case management and resolution

• Manage all service touchpoints in accordance with defined service levels in attending to customer feedback, complaints, enquires or compliments
• Manage MP letters (non-cabinet ministers), in charge of escalations to CEO, and handle regulatory cases (e.g. SSG).
• Investigate and resolve cases ensuring quality, timeliness and regulatory compliance
• Timely and accurately recording and updating cases into systems.
• Collaborate with all cross-functional teams to ensure case closure.

Conduct investigation on service gaps

• Identify operational errors and service gaps in the customer experience journey
• Contribute to process improvements improving customer experience across depts
• Facilitate cross-functions root cause investigations on service gaps.
• Review success of all agreed containment and corrective actions.

Perform data analysis and maintain any dashboards

• Analyse data to support service improvements (not limited to): iNRPS,Compliment/Complaint ratio. PDPA cases , MP letters and turnaround time and Customer feedback
• Process PCE and TRAQOM verbatim analysis and service quality insights.
• Identify areas for improvement in our processes.

Support Human Resource and Finance

• Support and train new joiners on the role.
• Support Head of Service Excellence on annual financial budgeting exercise.

Procurement and vendor management

• Raise dept. payments or claims through the financial systems.
• Escalate non-compliance or SLA violations of vendors supporting the dept.
• Support Head of Service Excellence to review vendor performance and selection.

Manage stakeholders

• Handle enquiries and feedback from internal customers
• Establish long-term stakeholder relationships and smooth follow-ups or hand-offs with different departments

Requirements

5-Day work week

Hybrid work arrangement after first month (First month is OJT training - F2F)

Reports to Head of Service Excellence

Other Preferred Attributes:

• Excellent communication skills, both written and verbal (As the candidate will be required to manage customer feedback from Mandarin-speaking customers, proficiency in spoken Mandarin is preferred)
• Strong problem-solving and conflict resolution abilities
• Proficient in Microsoft Office (eg. Word, Excel & PowerPoint)
• Ability to work under pressure
• Strong organizational skills and attentive to details
• Has a creative flair, resourceful and ability to think outside of the box
• Meticulous, detailed and strong in process administration
• Customer-centric mindset and enjoys customer service
• A good team player who can work well within own team and cross-functionally
• Patient and empathetic
• Experience in counter service, call centre, project management in customer centric initiatives, and developing best practices

Team and Position Summary

The Service Hub division at BCS provides comprehensive support to BCS and participants. The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, regulatory reporting, secure certificate management, timely issue resolution and service processing, as well as service excellence.

The Operational Excellence Support, reporting to the Service Excellence Lead, is critical in driving operational efficiency, improving decision-making, and fostering continuous improvement. The individual is responsible for reporting and monitoring performance, workforce planning, process optimization and improvement initiatives to enhance the overall effectiveness of the division.

Key Responsibilities

Workforce and Resource Planning

• Collaborate with Service Management Lead, Service Desk Lead, and Certificate Services Support to assess workforce capacity and ensure optimal resource allocation.
• Identify operational bottlenecks and recommend resource adjustments to address upcoming workload requirements.
• Drive strategic resource planning to meet both current and future operational demands.

Projects and Continuous Improvement

• Be a key active contributor from Service Hub in cross-functional projects, providing data insights and operational expertise.
• Lead initiatives to analyse, streamline, and optimise workflows.
• Drive automation and standardisation initiatives, for e.g., service workflow, and processes alignment in line with organizational frameworks, policies and industry practices.
• Drive continuous improvement projects across the division to maximize workforce productivity, reduce operational risk and minimize costs.

Reporting and Metrics

• Analyze large and complex datasets in MS Excel or database to identify trends, patterns and insights
• Monitor and forecast operational volumes, ensuring timely data-driven decision-making.
• Define and refine key performance indicators for operational teams.
• Develop and maintain performance dashboards to track operational performance.
• Prepare operational performance reports for internal stakeholders and external stakeholders

Requirements

Education and Experience

• Bachelor's degree in Statistics, Mathematics, Operations Management, Business Administration, or a related field.
• Minimum of 3 years of experience in operational excellence, resource management, or a similar role, preferably within the financial or payments industry.
• Demonstrated success in defining KPIs, developing dashboards, and implementing process improvement initiatives.
• Experience working with large datasets

Skills and Knowledge

• Attention to detail and a commitment to data accuracy
• Strong analytical and problem-solving skills with a data-driven mindset.
• Familiarity with statistical analysis concepts
• Proficiency in MS Excel functions, formulas and data manipulation techniques
• Proficiency in writing and executing SQL queries to extract, filter and join data form relationship databases
• Knowledge of data manipulation and analysis using Python
• Ability to design and develop interactive dashboards using Excel, Power BI, Tableau or similar tools to communicate data insights
• Experience with ServiceNow workflow platform or similar
• Strong communication skills, with the ability to collaborate across teams and present findings to stakeholders.
• Knowledge of the payments industry, particularly in operational reporting and compliance.

Professional Certifications

• Any certification in Microsoft Office Specialist in Excel, Business Intelligence (BI) certification, or Data Analytics will be an added advantage

(What the role is)

Manager, Bus Excellence

(What you will be working on)

Join the Bus Excellence team to lead initiatives that enhance the bus commuting experience through public engagement, technology trials, and safety improvements. You will focus on understanding commuter and operational needs, testing new bus technologies, and ensuring smooth integration with emerging infrastructure.

Your core responsibilities will include:

1. Lead public feedback and engagement sessions with commuters and bus operators to gather insights for bus design improvements.

2. Plan, manage and oversee bus platform trials including electric/cleaner energy buses, and retrofitted buses designed for inclusivity, to evaluate their operational effectiveness and commuter experience.

3. Drive bus safety initiatives, ensure compliance with standards, and lead related investigations and improvements.

4. Facilitate interoperability between existing fleets and new charging infrastructure to ensure smooth bus operations.

(What we are looking for)

• Knowledge in Engineering (Electrical, Electronic, Mechanical, or equivalent).
• Minimum 8 years of relevant experience in automotive technology or related fields, including customer engagement and project management.
• Familiarity with bus technologies, including electric/cleaner energy vehicles, and fleet operations is a plus.
• Strong communication, stakeholder management, and interpersonal skills.
• Experience in public transport and data analytics is advantageous.
• Analytical, detail-oriented, proactive, and able to manage multiple projects.
• Passionate about public transport improvement and sustainability.
• Candidates without direct experience but with relevant skills and motivation are welcome to apply.

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.

Civil Aviation Authority of Singapore

Fixed Terms

What the role is

What the role is:

The Singapore Aviation Academy (SAA) is the training arm of the Civil Aviation Authority of Singapore. It drives capability development for the Singapore air hub and capacity building for the international aviation community. To ensure SAA's continued relevance and to establish it as a centre of excellence for aviation knowledge, the SAA is undergoing a transformation of andragogy and learning spaces.

Reporting to the Head, you will manage the full spectrum of learning and development projects to profile SAA as a leading aviation academy and CAAS as a thought leader in civil aviation.

What you will be working on:

As part of the Training Excellence (TE) Section at SAA, you will:

• lead online courseware development projects through the entire lifecycle: analysis, design, development, implementation and evaluation
• conduct research and benchmarking exercise on latest trends in learning technology, and make recommendations to stakeholders
• provide pedagogical advice and partner with subject matter experts, course developers and instructors to implement digital learning solutions in enhancing teaching and learning
• monitor and evaluate the effectiveness of existing and new learning technologies
• manage administrative and technical processes for learning technologies
• provide training and support to internal stakeholders to ensure smooth implementation of learning technologies
• procure and manage vendors providing technology solutions
• implement LMS solutions and manage its administrative functions
• support the management and operations of course delivery to ensure optimal learning experience

What we are looking for:

• At least 2 years of adult learning / courseware / curriculum development and instructional design experience, or

At least 2 years of training experience in a training or educational setting

• Certification in education / instructional design / training / courseware development would be advantageous
• Knowledge of content authoring tools such as Articulate, iSpring, etc.
• Strong conceptual and analytical thinking skills
• Excellent verbal, written communication and interpersonal skills

• Self-motivated, resourceful, a good team player and able to multi-task

• Note: SAA is located at 1 Aviation Drive, Singapore near Changi Village)

Your appointment designation will commensurate with your relevant work experience. Successful candidates will be offered a 3-year contract in the first instance, and may be considered for placement on a permanent tenure or subsequent contract renewal.

About Civil Aviation Authority of Singapore

The Civil Aviation Authority of Singapore's raison d'etre is to develop the air hub and aviation industry in Singapore, expanding Singapore's links to the rest of the world. We enable opportunities through aviation, making connections, opening doors and enabling choices in people's lives.

About your application process

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and for other roles within Civil Aviation Authority of Singapore or the wider Public Service.

Position Snapshot

Location: Jurong Factory, Singapore

Company: Nestlé Singapore

Type of contract: Permanent

Position Summary

Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.

We are looking for a Manufacturing Excellence Manager to be a guardian of the improvement process for Jurong Factory. In this role, you will coordinate and drive factory initiatives to develop, implement and maintain sustainable improvements, cost reduction and competitiveness whilst maintaining Nestle Quality Standards. You will ensure and optimize the use of resources through the identification and elimination of losses. You will serve as a center of expertise for dissemination, guidance and implementation of focused improvement methodologies in the market. Also, as the Focused Improvement (FI) Pillar Leader, you will drive the implementation of the FI Pillar of TPM methodology at the factory. You will coach and support pillar members, integrate and support the rest of the pillars and local committee. You will serve as Factory Goal Alignment (GA) Pillar specialist and is responsible for training, coaching and assessing people within the factory on GA practices.

A day in the life of…

• Actively support the teams in the TPM (Total Performance Management / Total Productive Maintenance) activities on the shopfloor.
• Coach the pillar leaders and members.
• Promote and support cross-fertilisation of ideas, knowledge, standards and improvements.
• Coordinate the support from external consultants if applicable.
• Motivate & empower people through positive attitude and stimulate change in traditional mind set.
• Integration of Pillars.
• Coordination with master pillar leaders and TPM coordinators.
• Consistent measuring, monitoring and improvement of factory standards whilst safeguarding assets.
• Ensure the implementation of the Best Practices as defined in the HPF BiC Repositories and Globe Business Excellence.
• Optimise the use of systems to maintain and improve competitiveness.
• Leadership of projects for improvements - Drive Factory initiatives to develop, implement and maintain sustainable improvements, cost reduction and competitiveness whilst maintaining Nestle Quality Standards.
• Report & validation of project results - Monitoring the implementation of improvement intitatives within the factory, ensure that the benefits are properly measured and that the impact on production costs are clearly identified. Results are communicated to stakeholders.
• Training & methodological support - Practice and serve as a mentor to the leaders of focused improvement projects in the factory. Conducting and implementation of continuous improvement tools within the factory. Coordination of CI team activities (training, team formation, monitoring of progress, information sharing).
• Technical support for production including using industrial performance tools to ensure successful troubleshooting and debottlenecking of process flow related to equipment. Conduct on his own focused improvement projects, or coordinate and lead multi-functional teams to improve.
• Training, coaching and assessment for the factory and the local committees on GA practices.
• Responsible to implement safety and environment practices in the workplace.

What will make you successful

• Bachelors' Degree in Engineering or related fields
• 5 to 7 years of relevant working experience in a similar capacity
• Demonstrated capability to lead a group of people
• Intermediate knowledge of TPM or similar continuous improvement methodology
• Good understanding of the business needs
• Exposure to implementing continuous improvement and employee involvement techniques. Implementation experience of TPM
• Problem solving techniques
• Change management
• Good stakeholder management and influencing skills

ISS is a leading facility service and workplace experience provider globally and in Singapore. The Operations Performance department in Singapore serves as a center of excellence for the wider business operation and includes the sub-departments of Cleaning Products & Performance, Food Products & Performance, Technical and Capital Projects Products & Performance, Workplace Experience Products & Performance, Business Performance, Environmental Sustainability, Health, Safety, Environment & Quality (HSEQ), and Supply Chain & Procurement.

The Procurement Excellence Manager will lead the implementation of global best practices across ISS Singapore's procurement function, with a focus on Procure-to-Pay (P2P), policy and process optimization, data management, and sustainable procurement. Supporting the Head of Supply Chain & Procurement, this role will collaborate with the Global Procurement team to embed consistent, high-impact solutions that elevate ISS Singapore as a Center of Excellence. The role requires strong cross-functional leadership to drive transformation and long-term value.

Key Responsibilities and Tasks:

• Collaborate with the Global Procurement Team to implement best-in-class tools and policies across all P2P activities, ensuring efficient and effective deployment.
• Oversee the local Supplier Assurance Process in full compliance with the Procurement Policy.
• Continuously refine local procurement procedures to align with evolving legal, regulatory, and business requirements.
• Support procurement audits by ensuring compliance with regulations and internal standards, contributing to accurate reporting and process improvements.
• Develop and drive a consistent performance management framework, including balanced scorecards for the Supply Chain & Procurement function, internal stakeholders, and external suppliers.
• Provide Level 1 and 2 support for procurement systems, ensuring functionality and timely resolution of user issues.
• Utilize data analytics and digital tools to uncover opportunities for procurement optimisation, risk mitigation, and value creation.
• Ensure robust reporting, governance, and data accuracy across procurement activities.
• Manage, coach, and develop the procurement officers, building capability to meet performance expectations and deliver high-quality outcomes.

Profile:

• Minimum 5 years' procurement experience, with a proven track record in digital procurement
• Expertise in procurement systems (Esker, Sievo, Nav, Coupa) and proficiency in leading digital transformation initiatives
• Strong leadership and stakeholder management skills, with ability to drive operational excellence and align with business objectives
• Good understanding of sustainability practices in procurement and a commitment to advancing ESG goals

Skills Required:

• Proficiency in MS Office: Strong skills in Microsoft Office Suite, particularly Word, Excel, and PowerPoint.
• Advanced Excel: Ability to perform complex data analysis and create detailed reports using advanced Excel functions.
• PowerBI: Experience with PowerBI for data visualization and business intelligence.
• Analytical Skills: Strong analytical skills to interpret data and provide actionable insights.
• Communication: Excellent verbal and written communication skills to effectively convey information and interact with stakeholders.
• Detail-Oriented: Attention to detail and accuracy in all aspects of work

Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us

Job Responsibilities

Commercial Excellence

• Lead profiling, segmentation, sizing, territory management, resource allocation efforts to ramp up Go-To-Market strategies
• Support the continuous optimization of Go-To-Market approaches in country, providing the right tools for BU/country teams aligned to the business strategy
• Enable and effectively execute an efficient corporate CRM / customer engagement suite of tools in partnership with other corporate functions like Marketing, IS, Omnichannel, Country teams, other key stakeholders
• Drive end-to-end Business Intelligence capabilities, starting from improved data quality and leading to advanced analytics that guide decision-making, identify market trends, and highlight growth opportunities
• Develop analytics, monitor productivity and analyse key performance metrics to measure the effectiveness of commercial initiatives, identifying areas for improvement and driving continuous enhancement
• Use expert knowledge of internal and external data resources and systems in order to gain valuable insights supporting commercial decision making
• Identify / Design / Deliver Sales and Marketing training programs and toolkits, equipping commercial teams across Asia with necessary skills and knowledge (eg. selling models, coaching models) to excel in their respective roles
• Review and recommend improvements in the areas of target setting processes and incentive management programs in coordination with regional and country leadership
• Support key projects (eg. Change management, system launch, data management, segmentation and targeting, communications) as needed
• Support countries in an advisory / consultative approach focuses on identifying and prioritizing needs (process improvements, models, tools, metrics, infrastructure) to come up with viable solutions
• Collaborate with stakeholders to align commercial strategies with overall business goals, sharing best practices and fostering knowledge sharing
• Keep up with industry trends, regulations, and market dynamics; recommend improvements and enhancements to maintain a competitive edge

Strategic Business Insights

• Data Analysis & Interpretation: Analysing large datasets to identify trends, patterns, and key performance indicators across various business areas, such as sales, marketing, and operations.
• Market & Competitive Research: Conducting market research to understand industry trends, competitive landscapes, consumer behaviour, and potential growth opportunities or risks.
• Strategic Planning (ASR): Providing data-driven insights to support the development of strategic plans, company goals, and operational improvements to drive business growth and efficiency.
• Stakeholder Communication: Translating complex data and findings into clear, concise, and actionable recommendations for senior leaders and various departments.
• Cross-Functional Collaboration: Working closely with different teams, including finance, marketing, product, and sales, to align strategies and ensure data accuracy.
• Reporting & Presentation: Creating robust reports, presentations, and dashboards that effectively tell a business story, highlighting key insights for executive decision-making.
• Proactive Opportunity Identification (Business cases & Growth Initiatives cases): Proactively identifying strategic growth opportunities by combining multiple data sources and asking better questions to uncover hidden patterns and drivers.

Qualifications

• Bachelor's Degree in Business, Marketing, or a related field; MBA preferred
• Minimum of 8 years of progressive experience in sales, marketing, commercial roles within the medical device, healthcare and/or consulting industry
• Previous role in SFE management and/or commercial operations management in a country or region (essential)
• Demonstrable knowledge of sales force effectiveness / excellence concepts including (but not limited to): call planning, segmentation and targeting, territory management, account management, omni-channel action plans
• In-depth understanding of sales and marketing processes, CRM systems (eg. Veeva / SFDC) and business intelligence tools
• Proven track record of successfully project managing and leading cross-functional teams and driving commercial excellence initiatives
• Strong analytical and strategic thinking skills, with the ability to translate data into actionable insights; with hands-on usage of visualizing/presenting data (eg. Power BI, etc.)
• Experience in using statistical models and programs to manipulate data and draw insights from large data sets

Click on apply if this sounds like you

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit:

Required Skills

Optional Skills

.

Primary Work Location

SGP The Strategy

Additional Locations

Work Shift

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand and Philippines – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job Description

As a Procurement Training & Content Intern, you will play a key role in helping the Procurement team to convert valuable internal knowledge into engaging, easy-to-digest training modules.

• Designing self-paced, self-learning digital training modules by transforming existing decks and documents, using AI video and e-learning tools.
• Exploring and proposing innovative delivery formats (e.g., animated explainers, narrated walkthroughs, AI-generated voiceovers) to enhance content impact.
• Observing procurement operations and identifying opportunities to improve knowledge communication and training delivery.

Qualifications

We are looking for someone who is:

• A graduate (or final-year student) in Digital Media, Marketing, Communications, Learning Design, or a related field.
• Familiar with (or eager to learn) tools like Canva, Colossyan, Lumen5, and other content creation platforms.
• Creative, detail-oriented, and able to work independently on visual and multimedia content.
• Curious about how video development and AI tools can enhance corporate learning and process efficiency.

Additional Information

Please apply by 19th September 2025