What Jobs are available for Community Outreach Officers in Singapore?

WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms. As the global leader and pioneer of the mobile webcomic format, WEBTOON Entertainment has transformed comics and visual storytelling for fans and creators.

With its CANVAS UGC platform empowering anyone to become a creator, and a growing roster of superstar WEBTOON Originals creators and series, WEBTOON Entertainment's passionate fandoms are the new face of pop culture. WEBTOON Entertainment adaptations are available on Netflix, Prime Video, Crunchyroll, and other screens around the world, and the company's content partners include Discord, HYBE and DC Comics, among many others.

The Community Support Associate will work with our community operations team on user inquiries and reports. You must be detail-oriented, tech-savvy, and self-motivated.
Bilingual in Thai, Indonesian, or Traditional Chinese.
Responsibilities

• Build strong relationships with WEBTOON community members and resolve their questions through our official support channels.
• Respond to incoming user inquiries, complaints, feedback, and reports
• Follow operational processes and procedures to address issues and maintain positive user support experience
• Stay up to date on new site features and improvements Work with other departments to track and resolve bugs and other technical issues

Requirements

• 1-2 years' experience in community or user support. Must have experience with Zendesk
• Native-level proficiency in Thai, Indonesian, or Traditional Chinese.
• Technically savvy and able to quickly learn new systems
• Ability to understand and analyze complex cases
• Culturally aware of trends and pop culture in United States
• Must have experience working with multicultural company

With approximately 155 million monthly active users, WEBTOON Entertainment's IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad--the world's leading webnovel platform--WEBTOON Productions, Studio N, Studio LICO, WEBTOON Unscrolled, LINE MANGA, and eBookJapan, among others.

Join us and work with some of the biggest artists, IP, and fandoms in comics

Kickstarter is the go-to crowdfunding platform for creative projects across everything from film, games and music to art, design, and technology. Fueled by the support of our team, our mission to help bring creative projects to life has been a core tenet since our inception in 2009.
To date, we have helped more than 282,000 creative projects reach their funding goal with pledges totalling more than $8.9 billion dollars. We continue to be committed to the growth and success of not only our community, but our team as well. Rooted in shared values, Kickstarter sees team members as whole people, giving every individual the autonomy and space to participate in decisions that impact them.
Every day, Kickstarter receives hundreds of inquiries from community members. As a Specialist, Community Support, your primary responsibilities will be to effectively answer support tickets and to maintain our quality standards and SLAs. You will be expected to learn the in's and out's of Kickstarter and to familiarize yourself with our community of creators and backers so that you can provide the best possible support experience. You'll work closely with internal stakeholders to provide a seamless experience for our community.
Candidates must be based in Singapore.
In This Role, You Will:
Answer support tickets in Zendesk.
Develop an expert understanding of our platform and administrator tools.
Maintain quality and performance goals set by your manager.
Identify, verify, and elevate bugs and technical issues through proper channels.
Escalate sensitive and high touch issues to subject matter experts.
About You:
You have the ability to offer effective customer service via email.
You are fluent in spoken and written English and Mandarin to effectively support our global community of creators and backers, particularly those based in Greater China.
You have some experience in customer service, preferably for a website.
You have a positive, solutions-oriented attitude and drive to help customers resolve their issues.
You are a collaborative team player who is supportive of their peers.
Kickstarter is an equal opportunity employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.
Reminder to applicants:
Authentic communications from Kickstarter will always originate from official Kickstarter email domains (@kickstarter.com). Exercise caution and verify the legitimacy of anyone who claims to be representing Kickstarter on other platforms.
Interested in building your career at Kickstarter PBC? Get future opportunities sent straight to your email.
#J-18808-Ljbffr

Join to apply for the
Specialist, Community Support
role at
Kickstarter
Kickstarter is the go-to crowdfunding platform for creative projects across everything from film, games and music to art, design, and technology. Fueled by the support of our team, our mission to help bring creative projects to life has been a core tenet since our inception in 2009.
To date, we have helped more than 282,000 creative projects reach their funding goal with pledges totalling more than $8.9 billion dollars. We continue to be committed to the growth and success of not only our community, but our team as well. Rooted in shared values, Kickstarter sees team members as whole people, giving every individual the autonomy and space to participate in decisions that impact them.
Every day, Kickstarter receives hundreds of inquiries from community members. As a Specialist, Community Support, your primary responsibilities will be to effectively answer support tickets and to maintain our quality standards and SLAs. You will be expected to learn the in's and out's of Kickstarter and to familiarize yourself with our community of creators and backers so that you can provide the best possible support experience. You'll work closely with internal stakeholders to provide a seamless experience for our community.
Candidates must be based in Singapore.
In This Role, You Will:
Answer support tickets in Zendesk.
Develop an expert understanding of our platform and administrator tools.
Maintain quality and performance goals set by your manager.
Identify, verify, and elevate bugs and technical issues through proper channels.
Escalate sensitive and high touch issues to subject matter experts.
About You:
You have the ability to offer effective customer service via email.
You are fluent in spoken and written English and Mandarin to effectively support our global community of creators and backers, particularly those based in Greater China.
You have some experience in customer service, preferably for a website.
You have a positive, solutions-oriented attitude and drive to help customers resolve their issues.
You are a collaborative team player who is supportive of their peers.
You can read more about our benefits and working at Kickstarter at our Jobs page:
Kickstarter is an equal opportunity employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.
Reminder to applicants:
Authentic communications from Kickstarter will always originate from official Kickstarter email domains (@kickstarter.com). Exercise caution and verify the legitimacy of anyone who claims to be representing Kickstarter on other platforms.
Please reach out to Kickstarter's Help Center to report potentially fraudulent contact here:
#J-18808-Ljbffr

Join us in delivering exceptional community care services. As a Senior Community Support Officer, you will be responsible for engaging with seniors and promoting centre activities.

• Senior Engagement
• Engage with senior citizens to promote community activities and programmes.
• Organize regular events and outings for seniors to foster social connections and well-being.
• Maintain relationships with isolated seniors through regular visits and support.
• Event Planning
• Plan and coordinate community events, including cultural performances, workshops, and health fairs.
• Collaborate with local organizations to offer valuable resources and services to seniors.
• Develop and implement event marketing strategies to increase participation.
• Feedback and Scheduling
• Collect feedback from seniors on current activities and suggest new ideas for improvement.
• Contribute to the development of monthly and annual activity schedules, ensuring diverse and engaging content.
• Promote centre activities and services to senior groups and individuals.
• Operational Support
• Assist in the management of daily operations, including handling enquiries and providing information to seniors and caregivers.
• Support the recruitment, coordination, and training of volunteers.
• Represent the centre at community meetings and events.

We offer a supportive work environment and opportunities for growth and development. If you are passionate about making a difference in your community, we encourage you to apply.

Requirements:
• Education: A degree in Social Work or a related field is preferred.
• Experience: At least 2 years of experience in community engagement, event planning, or a related field.
• Skills: Excellent communication and interpersonal skills; ability to work independently and as part of a team.
Benefits:
• A competitive salary and benefits package.
• Ongoing training and professional development opportunities.
• The chance to make a positive impact in your community.

Job Description

Social workers play a vital role in supporting vulnerable populations and promoting community well-being.

• Develop outreach strategies to promote division programs, fostering connections with stakeholders and community partners.
• Manage referrals, collaborating with referral agencies and persons for intake and assessment.
• Conduct thorough assessments of client cases, incorporating information gathered during intake and subsequent engagement with clients, families, and stakeholders.
• Collaborate with clients to develop intervention plans, providing guidance and support to address their needs and risks.

Job Summary

We are seeking a highly skilled and compassionate Social Services Professional to join our team. In this role, you will be responsible for delivering high-quality casework, counselling, group facilitation, and community engagement activities.

This is an excellent opportunity for individuals who are passionate about making a positive impact in the lives of families and children. As a Social Services Professional, you will work closely with clients to understand their needs and develop tailored solutions to address their challenges.

• Casework and Counselling: Provide one-to-one support to clients, identifying their strengths and weaknesses, and developing strategies to overcome obstacles.


• Group Facilitation: Lead group sessions, promoting healthy relationships, communication skills, and conflict resolution techniques.


• Community Engagement: Build strong relationships with community partners, stakeholders, and external agencies to ensure effective service delivery.


• Case Management: Accurately record and maintain case data, ensuring timely and efficient service delivery.


• Project Implementation: Develop and implement projects that address the needs of the community, working closely with colleagues and stakeholders.

• Bachelor's or Postgraduate Degree in Social Work from a recognized institution.


• At least 5 years of experience working with families and children (for senior roles).


• Strong written and verbal communication skills to engage with clients, colleagues, and stakeholders.


• Ability to work collaboratively in a multi-disciplinary team and communicate effectively at all levels.

• A dynamic and supportive work environment.


• Ongoing training and professional development opportunities.


• A competitive salary and benefits package.

Job Title: Community Care Professional

Community care professionals play a vital role in providing support and care to individuals, families, and communities. As a community care professional, you will be responsible for reviewing applications, interviewing clients, and conducting biopsychosocial assessments. You will also build rapport with residents and their families, provide casework management, and coordinate with external agencies.

Responsibilities:

• Review applications from AIC and interview clients during enrolment.
• Conduct biopsychosocial assessments to assess the strength and resilience of clients, families, and social support systems.
• Build rapport with residents/clients and maintain constant communication with clients while addressing their concerns and goals.
• Provide casework management for clients and coordinate with external agencies such as hospitals and polyclinic.
• Develop and implement individual care plans (ICP) for clients and provide therapeutic support as needed.
• Execute ICPs and monitor progress.
• Develop and implement programs and activities aligned to company values to meet client care needs.
• Coordinate with PT and OT departments to assist clients in feeling comfortable and confident.
• Put up monthly review reports and records for clients.
• Evaluate existing, new, and prospective clients based on their needs, desires, and limitations.
• Update clients' particulars and social report/review.
• Conduct person-centred counselling for clients and/or families.
• Risk assessment - assessing risk of self-harm and to others.
• Financial assessment and fund management.
• Perform additional tasks assigned by management.

Responsibilities:

• Handle all driving assignments carefully and efficiently
• Ensure all transport requests are handled timely
• Responsible for the maintenance of the transport vehicle include cleaning of vehicle etc.
• Ensure the safety precaution are taken in the course of work
• Transport elderly clients safely to and from and within the Centre
• Transport elderly clients for hospitals/polyclinics medical appointments
• Transport staff to attend work-related functions such as hospital/home visits of clients, funeral wakes, corporate events
  Cover other drivers' duties when they are away

Requirements:

• Secondary education with valid driving license
• Possess a good driving record with minimum of 2 years driving experience, preferably handicapped van
• Physically fit
• Interested in elderly and community work
• Able to converse with elderly

(What the role is)

The Director of Community-Based Support Services (CSS) plays a crucial role in driving, planning, implementing and supervising programs that aim to improve the quality for PWDs and their families and communities they live in. This position involves leadership, strategic planning, and collaboration with various stakeholders.

CSS is the dynamic and nimble service delivery arm in the host agency that response to emerging needs of PWIDs and Caregivers in the community. CSS mainly comprises of 5 key pillars: Caregivers Support Services, Future Care Planning Services, Special Student Care Centres, Complex Case Management and Health Services.

The Director works in the field disability and social work/healthcare management. He/she should have expertise and experience in domains under social work/community development and in management to supervise strategic initiatives, corporate governance, resource management, organisation, and capability development. He/she develops and reviews framework for the organisation's operating guidelines and standards, directs the implementation of corporate policies in accordance with governance regulations and drives improvements to the service delivery and operational efficiency. He is responsible for developing resource allocation and human resource management as well as fostering collaborations with external agencies and ministries.

A highly experienced management staff who possesses excellent management and leadership skills, the Director should be proactive, forward looking, conversant in systems thinking, project management, change management and sensitive to the strategic needs and operational efficiency of the organisation.

(What you will be working on)

Critical Work Functions

Build professional partnerships and collaborations. Demonstrate corporate governance

Key tasks:

• Build network of collaborations across agencies to provide cross-agency and division offerings and services.
• Co-strategise and set alignment between inter and intra services/programs, considering the different agendas, directions and operating models
• Present the agency's views on social services and other sector-related issues to influence the national agenda, considering current social issues.
• Set the direction for governance framework to ensure compliance with guidelines and regulations for the organisation.
• Drive the audit framework to ensure compliance with policies

Maintain operational efficiency in line with strategic objectives

Key tasks:

• Direct the department to accomplish its vision and mission
• Plan goals and strategic focus for the agency, in consultation with the board and management team
• Determine priority service areas for the division
• Strategise operations of the department for performance efficiency and effectiveness
• Provide recommendations to the board and management team on practices and policy changes
• Develop framework for service standards, performance indicators and operating guidelines for the centre or department

Develop organisational capability for service delivery

Key tasks:

• Oversee the evaluation of services provided by the agency or division
• Set the directions for capability development initiatives
• Drive professional development for the department

Manage resources

Key tasks:

• Approve allocation of resources of each centre, taking into account competing priorities of the agency or division
• Develop infrastructure and other resources to fulfil the present and future needs of the agency or division
• Develop human resource management system and framework to recruit and retain talent within the agency or division
• Develop framework, policies and guidelines for volunteer programmes to be used by the agency or division
• Approve funding proposals for delivery of services

(What we are looking for)

This job description is for the NCSS Sun Ray scheme. The Sun Ray scheme identifies and develops individuals with strong leadership potential for deployment and rotation across various social service agencies in leadership positions.

Only shortlisted candidates will be notified