26 Colleges jobs in Singapore

Academic Support Officer.

We are seeking a highly motivated and organized Academic Support Officer to join our team. The successful candidate will be responsible for providing administrative support and high-quality academic services to students, staff, and faculty members.

The role will focus on student enrolment and study plans management, academic staff support, timetable planning, and maintaining academic systems to ensure a smooth academic experience at the institution.

• Student Enrolments and Study Plans:
• Maintain accurate and up-to-date study plans and student enrolment records.
• Timely dissemination of course planners to students, assist with enrolments and academic advice, process enrolment variation requests, and monitor student progress.
• Course Planning and Delivery:
• Assist in planning and timely publication of academic timetables, manage student class registrations and enrolment, and support course delivery and quality management initiatives.
• Academic Staff Management:
• Administer sessional academic staff contracts, system access, and resources; support professional development and ensure CPE registration compliance.
• Facilitate the sourcing, recruitment, and onboarding of sessional academics and other teaching staff as required, ensuring they meet the standards set.
• Academic Support:
• Respond and assist with student inquiries, assist with exam logistics, prepare class schedules, and support faculty in the academic delivery process.
• Surveys and Compliance:
• Conduct surveys for academic staff and students, manage feedback, and ensure academic compliance with regulations.
• Ad-hoc and Administrative Tasks:
• Provide support for various academic initiatives and handle additional administrative duties as needed.

• Bachelor's or Master's degree in Business Administration or relevant discipline.
• Proficiency in Microsoft Office and preferably with experience in student information systems or customer relationship management tools.
• On-the-job training provided.

• Academic Support
• Collaborate with academic departments to facilitate effective communication and coordination of curriculum-related activities.
• Assist in the development and implementation of academic policies and procedures.
• Support faculty in organizing academic events, workshops, and seminars.
• Media and Editorial Work
• Oversee the creation and management of educational content for various media channels.
• Collaborate with faculty to highlight academic achievements and research through articles, press releases, and social media.
• General Administrative Duties
• Manage administrative tasks related to academic programs, including scheduling, record-keeping, and reporting.
• Coordinate logistics for academic meetings, conferences, and special events.
• Student Engagement
• Work closely with students to address academic concerns and provide guidance on educational resources.
• Quality Assurance
• Assist in the development and implementation of quality assurance processes for academic programs.
• Communication
• Maintain effective communication channels between academic departments, faculty, and administrative staff.

Lead a team of professionals in higher education to oversee assessment processes, ensuring accuracy and policy compliance.

• Coordinate the administration of assessments, supervise staff, and implement quality control measures.
• Maintain up-to-date knowledge of academic integrity and assessment regulations.
• Communicate assessment details and results to stakeholders.

• Schedule, prepare, and administer assessments, including deferred and further assessments.
• Implement examination integrity by adhering to Examination SOPs and maintaining quality control.
• Recruit, deploy, and manage invigilators effectively.

• Oversee marking, moderation, and results release processes with policy adherence.
• Ensure accuracy of results and set up gradebooks correctly.

• Develop and implement quality assurance measures for assessments.
• Coordinate audits and reviews related to assessment processes.

To be successful in this role, you will require a tertiary qualification in a relevant discipline or equivalent experience in assessment management.

• Develop the go-to-market strategy for Google Gemini in Higher Education in Southeast Asia and Greater China.
• Foster executive relationships at key academic institutions in the region.
• Identify sector stakeholders for Google Gemini adoption in Higher Education.
• Synthesize customer feedback to influence cross-functional go-to-market plans.
• Collaborate with teams across Google to ensure an aligned One-Google strategy.

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in technology sales or working with customers in a sales field.

• 8 years of experience in education technology or selling enterprise software.
• 1 year of people management experience.
• Understanding of the Higher Education sector.
• Ability to execute go-to-market strategies and meet goals.
• Excellent thinking and communication skills.

This is an exciting opportunity to work with higher education institutions in Southeast Asia and Greater China, driving the adoption of Gemini. As a sales representative, you will be responsible for developing and executing a go-to-market strategy, fostering executive relationships, and identifying sector stakeholders that can enable Gemini adoption.

What is your mission?

You'll help us deliver excellent service to our partner brands by performing these tasks:

• Establish a positive, consistent, and timely interaction that meets the customer's needs effectively by providing excellent support experience across different platforms (phone, email and chats).
• Identify customer's needs. Apply critical thinking and research to offer tailored solutions that address their specific needs.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.
• Contribute to continuous improvement of internal processes that enhance customer satisfaction and process efficiency.
• Foster customer loyalty by providing exceptional service and paying close attention to details.
• Build sustainable customer relationships and provide long term customer value by promptly following up and providing additional support when needed.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of the company

Who are we looking for?

• Diploma or GCE 'O' Level with at least 3 years of experience in the Customer Service industry
• Effectively bilingual and articulate with a strong command of spoken and written English
• Proficient in MS Office applications with excellent keyboard skills
• Possess good customer handling skills with a positive mindset
• Team player who is able to adapt in a fast paced environment
• Strong time management skills and motivation to exceed expectations
• Comfortable working with computers and multiple systems

Working Location: Bedok (100% onsite in office)

Working Hours: 8:30am to 6:30pm or 9:30am to 7:30pm (Monday to Friday)

Remuneration Package: Basic Salary + Monthly KPI Incentive

Training Period: 3 weeks (Requires to pass certification)

Please note that only shortlisted candidate will be notified.

What is your mission?

You'll help us deliver excellent service to our partner brands by performing these tasks:

• Establish a positive, consistent, and timely interaction that meets the customer's needs effectively by providing excellent support experience across different platforms (phone, email and chats).
• Identify customer's needs. Apply critical thinking and research to offer tailored solutions that address their specific needs.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.
• Contribute to continuous improvement of internal processes that enhance customer satisfaction and process efficiency.
• Foster customer loyalty by providing exceptional service and paying close attention to details.
• Build sustainable customer relationships and provide long term customer value by promptly following up and providing additional support when needed.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of the company

Who are we looking for?

• Diploma or GCE 'O' Level with at least 3 years of experience in the Customer Service industry
• Effectively bilingual and articulate with a strong command of spoken and written English
• Proficient in MS Office applications with excellent keyboard skills
• Possess good customer handling skills with a positive mindset
• Team player who is able to adapt in a fast paced environment
• Strong time management skills and motivation to exceed expectations
• Comfortable working with computers and multiple systems

Working Location: Bedok (100% onsite in office)

Working Hours: 8:30am to 6:30pm or 9:30am to 7:30pm (Monday to Friday)

Remuneration Package: Basic Salary + Monthly KPI Incentive

Training Period: 4 weeks (Requires to pass certification)

Commencement Date: 22 Sept 2025

Please note that only shortlisted candidate will be notified.

Academic Assessment Coordinators play a crucial role in ensuring the accuracy, compliance, and efficiency of assessments. They are responsible for coordinating and managing assessment logistics, ensuring that all materials are available and accurate before study periods.

• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work effectively under pressure

A rewarding career in education, with opportunities for professional development and growth

A supportive and collaborative work environment, with a team dedicated to achieving excellence in assessment

Working Time: Monday to Friday, 8.30am – 6pm

Working Location: Haw Par Villa (Nearest MRT)

Salary: $3000 - $3500

This role is responsible for coordinating and managing the administration of assessments, ensuring accuracy, compliance, and efficiency throughout the assessment process. This role involves preparation, scheduling, student communication, invigilation management, assessment extensions, deferred and further assessments, and record-keeping of results appeals and paper reviews. Additionally, the Coordinator ensures the integrity of examinations papers, accuracy of results and adherence to policies and procedures.

Key Responsibilities

Assessment Preparation and Coordination

• Ensure Unit Outlines and assessment details are available and accurate before study periods.
• Coordinate assessment logistics including preparation, printing, venue setup, test links, and materials.
• Verify consistency between progressive assessment schedules and Unit Outlines.
• Liaise with Unit Coordinators and Results and Assessments Team for assessment approvals.
• Maintain secure storage and inventory of exam materials.
• Arrange support for students with special exam needs.

Invigilation and Academic Integrity

• Manage invigilator recruitment, training, scheduling, and payroll.
• Ensure adherence to examination SOPs and academic integrity standards.
• Act as Chief Invigilator for all exams.
• Coordinate exam room bookings and schedules with the Scheduling Team.
• Archive exam papers and maintain accurate records.

Extensions and Deferred Assessments

• Process assessment extension and deferral requests in line with policies.
• Verify supporting documentation for authenticity.
• Coordinate communication with students regarding deferred assessments.
• Track submissions and follow up on non-submissions.

Student Communication and Support

• Serve as first point of contact for student queries regarding assessments and academic status.
• Support students at Student Connect and provide guidance on appeals and feedback.
• Ensure clear and timely communication on outcomes of appeals and academic progression.
• Collaborate with academic staff on special assessment arrangements and access Plans.

Reporting and Record-Keeping

• Maintain detailed records of assessment activities, results, and student statuses.
• Provide reports and updates to internal stakeholders.
• Check and distribute Certificates and Transcripts.
• Prepare documentation and minutes for Board of Examiners meetings.
• Support data analysis and post-assessment surveys.

Other Duties

• Support course delivery and enrolment processes.
• Assist with audits and regulatory compliance.
• Perform other duties as assigned by the Director of Academic Services.

Requirement

• Diploma or Bachelor's degree or equivalent qualification in a relevant field.
• Relevant experience in academic assessment administration, coordination, or related roles.
• Familiarity with Learning Management Systems and assessment-related processes.

WhatsApp: (Shermaine)

Siah Sze Ming Reg No: R

The Supreme HR Advisory Pte Ltd EA No: 14C7279