132 Collections Specialist jobs in Singapore

We are seeking a highly skilled and organized Accounts Receivable professional to join our team.

This role will be responsible for managing the timely and accurate processing of invoices, ensuring seamless communication with internal departments to clarify discrepancies and respond to customer inquiries.

• Invoicing: Issuance of down payment and progress claim billings, timely and accurate documentation of billing schedules.
• Lease Agreement Billing: Accuracy of billing details in line with contract terms, proper tracking and renewal of lease agreements.
• System Decommissioning: Handling credit note issuance for system decommissioning and invoice corrections, updating agreements and processing deposit refunds to properly close customer accounts.
• Invoice Submission: Accuracy and completeness of documentation, close coordination with internal departments and customers to avoid discrepancies.
• Customer Enquiries: Responding promptly to customer enquiries through calls and emails, clarifying billing issues, addressing payment status or discrepancies professionally.
• Transaction Recording: Ensuring proper recording of all transactions in compliance with GST regulations and FRS.

Benefits

• Internal Reports: Preparing reports for reconciliation purposes, assisting superiors with month-end closing, AR Aging analysis and cash flow tracking.
• Professional Development: Opportunities for growth and development within the organization.

We are seeking a highly skilled Collections Manager to oversee the day-to-day operations of our collections process.

The ideal candidate will have excellent analytical skills, strong numerical abilities and be able to effectively interact with various stakeholders. They will also be responsible for supervising staff, training and managing teams, as well as preparing reports and participating in work improvement projects.

Responsibilities:

• Oversee the collection process and ensure the team meets the stipulated timeline.
• Review the team's performance and provide feedback and guidance.
• Foster good relationships with internal and external stakeholders.
• Prepare regular and ad hoc reports for performance monitoring.
• Supervise, train and manage staff.
• Participate in work improvement projects.

To be successful in this role, you will require:

Skills and Qualifications:

• Diploma or degree in accountancy or similar discipline.
• Minimum 5 years' experience in accounts receivable function with at least 1 year of supervisory experience.
• Good verbal and written communication skills.
• Self-driven with ability to multi-task to meet deadlines.
• Strong numerical and analytical skills.

This is an excellent opportunity for a skilled professional to join our team and take on a challenging role. If you are motivated, driven and have a passion for collections management, we want to hear from you.

• Ensure all children are signed up for GIRO.
• Maintain copies of all GIRO forms to track the status of successful and rejected applications.
• Obtain updates from AFD on the status of GIRO transactions twice monthly.
• Follow up with parents whose GIRO deductions are unsuccessful, twice a month.
• Notify the Principal about arrears to be collected from parents via NETS at the centres (Oversight).
• Escalate unresolved bad debts to the relevant Cluster Operations Director and assist in recovery efforts.
• Provide updates on arrears for management reports when required.
• Assist the Principal during internal and external audits.
• Support the Cluster Operations Directors with any additional operational tasks or special projects.
• Perform any other ad-hoc duties or assignments as directed by the Supervisor.

• Ensure all children are signed up for GIRO.
• Maintain copies of all GIRO forms to track the status of successful and rejected applications.
• Obtain updates from AFD on the status of GIRO transactions twice monthly.
• Follow up with parents whose GIRO deductions are unsuccessful, twice a month.
• Notify the Principal about arrears to be collected from parents via NETS at the centres (Oversight).
• Escalate unresolved bad debts to the relevant Cluster Operations Director and assist in recovery efforts.
• Provide updates on arrears for management reports when required.
• Assist the Principal during internal and external audits.
• Support the Cluster Operations Directors with any additional operational tasks or special projects.
• Perform any other ad-hoc duties or assignments as directed by the Supervisor.
  
  

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

1. Credit Management:Develop and implement robust credit control policies and procedures to mitigate risks associated with credit sales.
   Conduct regular assessments of customer creditworthiness and financial status.
   Monitor accounts receivable aging reports and identify overdue accounts for follow-up actions.
2. Collections Management:Oversee and manage the collections process, ensuring timely collection of payments from customers.
   Establish effective collections strategies, including follow-up protocols, payment plans, and dispute resolution processes.
   Coordinate with the finance team to reconcile discrepancies related to customer accounts.
3. Team Leadership:Lead, mentor, and develop a team of credit control and collections officers, fostering a high-performance culture.
   Set performance metrics, conduct regular performance reviews, and provide training as necessary to enhance team capabilities.
4. Customer Relationship Management:Build and maintain strong relationships with customers to facilitate effective communication regarding payment issues.
   Address customer inquiries and disputes in a professional manner to resolve issues promptly.
5. Reporting and Analysis:Prepare regular reports on collections performance and ageing for senior management.
   Analyze trends in credit and collections performance, providing actionable insights and recommendations for improvement.
6. Compliance and Risk Management:Ensure compliance with relevant laws, regulations, and industry standards relating to credit management and collections.
   Identify potential risks related to credit policies and adjust strategies accordingly.
7. Collaboration:Work closely with various departments, including sales and finance to align credit control initiatives with overall business goals.
   Participate in cross-functional projects and initiatives to optimize operations.

• Degree in Finance, Accounting, Business Administration, or a related field.
• Proven expertise in auto finance, factoring, unsecured lending, and property-backed loans. ( It's acceptable if the candidates have experience primarily in auto finance and property-backed loans.)
• Proven experience (minimum 5 years) in credit control and collections management, with at least 3 years in a supervisory or team lead role.
• Strong understanding of credit management principles, financial analysis, collection techniques and legal compliance.
• Excellent negotiation and communication skills, with the ability to interact effectively with customers and colleagues.
• Proficient in MS Office.
• Strong analytical and problem-solving abilities with attention to detail.
• Ability to lead and motivate a team, fostering a collaborative work environment.
• Central, Mon to Fri, 830am to 530pm, basic + 2 times bonus + flexi + 18AL.

Responsibilities:

• Responsible for the end-to-end invoice submission to collection process.
• Account Receivable (AR) aging report preparation and maintenance to guarantee up-to-date collection status.
• Work closely with Sales, Finance, Credit Control, and the Management team.
• In-charge of maintaining close contact with consumers to address disputes or difficulties in a timely way and guarantee effective collection.
• Manage client account records for non-payments, late payments, and other abnormalities, and recommending repayment options if appropriate.
• To ensure timely payments, effective contact with consumers through phone conversations, emails, postal letters, or in-person.
• When necessary, provide extra support in other areas of the company.
• Any further ad hoc responsibilities delegated by the supervisor.

Requirements:

• Degree in Business Administration, Finance, Accountancy or equivalent.
• At least 2 – 3 years of credit collection & credit control experience.

Interested candidates who wish to apply for the advertised position, please send in your resume to

EA License No: 13C6305

Reg. No.: R24120209 (GAN CHYE SHEN)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Responsible for prompt collection for all outstanding debts by performing outstanding debts recovery activities and monitor overdue account receivables via calling, emailing, or other communications.
• Investigate and resolve discrepancies or disputed transactions with policyholders/ intermediaries/other stakeholders.
• Prepare reminder letters or appointment letters (if necessary)
• Prepare and perform/ reconcile/ allocate premium payment updates
• Prepare monthly/quarterly updates and analysis on outstanding cases
• Monitor all accounts for possible bad debt write off
• Prepare and collate the monthly / quarterly management statistics and analysis for business reporting.
• Liaise closely with intermediaries and internal / external stakeholder proactively to reduce credit exposure and build/foster strong relationships
• Handle enquiries from intermediaries / external stakeholder and ensure that queries / issues are promptly attended to and resolved
• Resolves unallocated receipts by reviewing outstanding report, payment history and liaising contact with internal and external parties
• Perform statement reconciliation in a timely manner
• Achieve productivity, efficiency and quality in recovery work done
• Performs update of standard operations procedures
• Collaborate with Business Owners and IT on systems enhancements/ projects
• Initiate process improvement initiative, supports and participates in system enhancements and testing
• Provide assistance to the Superior/ team lead and support the operational business as required.

Requirements:

• Degree / Diploma holder preferably with 1-3 years of relevant experience in credit control knowledge
• Good Analytic skill
• Good knowledge in Ms Excel (eg vlookup, pivot etc)
• Preferably knowledge in PowerBI, Power Query, coding skillset
• Proactive, good interpersonal, communication and analytic skills
• Highly organized, attention to details
• Fast learner who is able to multi-task
• Pleasant, positive personality, enjoy collaborating with others and a team player

1. Credit Management: Develop and implement robust credit control policies and procedures to mitigate risks associated with credit sales.
   Conduct regular assessments of customer creditworthiness and financial status.
   Monitor accounts receivable aging reports and identify overdue accounts for follow-up actions.
2. Collections Management: Oversee and manage the collections process, ensuring timely collection of payments from customers.
   Establish effective collections strategies, including follow-up protocols, payment plans, and dispute resolution processes.
   Coordinate with the finance team to reconcile discrepancies related to customer accounts.
3. Team Leadership: Lead, mentor, and develop a team of credit control and collections officers, fostering a high-performance culture.
   Set performance metrics, conduct regular performance reviews, and provide training as necessary to enhance team capabilities.
4. Customer Relationship Management: Build and maintain strong relationships with customers to facilitate effective communication regarding payment issues.
   Address customer inquiries and disputes in a professional manner to resolve issues promptly.
5. Reporting and Analysis: Prepare regular reports on collections performance and ageing for senior management.
   Analyze trends in credit and collections performance, providing actionable insights and recommendations for improvement.
6. Compliance and Risk Management: Ensure compliance with relevant laws, regulations, and industry standards relating to credit management and collections.
   Identify potential risks related to credit policies and adjust strategies accordingly.
7. Collaboration: Work closely with various departments, including sales and finance to align credit control initiatives with overall business goals.
   Participate in cross-functional projects and initiatives to optimize operations.

• Degree in Finance, Accounting, Business Administration, or a related field.
• Proven expertise in auto finance, factoring, unsecured lending, and property-backed loans. ( It's acceptable if the candidates have experience primarily in auto finance and property-backed loans.)
• Proven experience (minimum 5 years) in credit control and collections management, with at least 3 years in a supervisory or team lead role.
• Strong understanding of credit management principles, financial analysis, collection techniques and legal compliance.
• Excellent negotiation and communication skills, with the ability to interact effectively with customers and colleagues.
• Proficient in MS Office.
• Strong analytical and problem-solving abilities with attention to detail.
• Ability to lead and motivate a team, fostering a collaborative work environment.
• Central, Mon to Fri, 830am to 530pm, basic + 2 times bonus + flexi + 18AL.

As a member of the Risk Management Group, you will work closely with our business partners to effectively manage the bank's risk exposure while maximizing returns within an acceptable risk profile. Your primary responsibilities will include checking offer letters and security documents, following up on pre and post monitoring disbursement conditions, and preparing various Management Information System (MIS) reports for internal and regulatory purposes. Efficient data management of MIS related to the Credit Control Unit will be a key aspect of your role.You will also be responsible for liaising with internal and external legal teams for drafting non-standard documents, coordinating with vendors for valuation and charge creation, and managing the portfolio assigned to you effectively. Ensuring that offer letters and documents align with credit conditions outlined in Credit Memos, monitoring post-disbursement conditions, and managing limit inputting and release processes will be crucial for success in this role.Tracking regulatory and credit monitoring items such as stock statements, insurance policies, and collateral audits, as well as preparing MIS on incomplete security documents, will be part of your daily tasks. Collaborating with Relationship Managers for document rectification and receipt, actively participating in process analysis for efficiency enhancement, and maintaining constant communication with various stakeholders are also expected from you.To be successful in this role, you should possess a deep understanding of banking products, particularly in credit administration, with a minimum of 10-15 years of experience in various credit administration positions. A graduate in the Commerce stream, you should have extensive documentation experience and a basic knowledge of MS Office and relevant systems used by the Credit Control Unit. Additionally, being proactive in process improvement initiatives and reducing duplications in processes will be essential for your contribution to the team's success.,

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Risk Management, Financial Products, Credit Operations, Corporate Banking, Computer Skills, Communication Skills, Interpersonal Skills,

Risk Management, Financial Products, Credit Operations, Corporate Banking, Computer Skills, Communication Skills, Interpersonal Skills,