236 Collections jobs in Singapore

We're Hiring: Collections Lead– Rently SG

We're looking for a Collections Lead to take ownership of our collections process, ensuring timely follow-up and preparing the groundwork for legal escalation when necessary.

What You'll Do:

• Track Late Payers – Monitor overdue accounts flagged by the sales team.
• Send Reminders – Follow up persistently with late payers via email, SMS, or phone.
• Send Letters of Demand – Draft and dispatch formal notices when initial reminders are ignored.
• Issue Final Notices – Escalate to final pre-litigation notices when necessary.
• Prepare Legal Documentation – Organize case files and ensure all supporting documents are ready for management to submit to court.

Who You Are:

• Diligent & Reliable – You follow through without needing reminders.
• Clear Communicator – You can be firm, professional, and respectful in tone.
• Organized – You maintain accurate records and work methodically.
• Deadline-Driven – You manage follow-up timelines and escalation points proactively.
• Bonus: Legal Admin Experience – Familiarity with court prep or debt recovery documentation is a strong advantage.

Why Join Rently?

• Be part of a high-growth startup transforming the Singapore and UAE rental markets.
• Enjoy a flexible, hybrid working setup based in Singapore.
• Gain exposure to legal processes and hands-on experience with real-world collections.
• Collaborate with a smart, driven team that values ownership and clarity.
• Play a key role in protecting revenue and strengthening our operational backbone.

This is your opportunity to take charge of a critical function and help bring structure and accountability to the future of renting.

Apply now and let's build something game-changing together.

Please note: DIRECT APPLICANTS ONLY

We are looking for an individual who has a deep personal drive and accountability for great performance and results delivery to be part of the Credit Services team in Experian Singapore. You will be responsible for all debt collection and management activities through telephone collections and other appropriate actions and maintaining consistently high level of performance.

What you'll be doing

• Responsible for all debt collection and management activities through telephone collections, initiation of house visits and other appropriate actions
• Negotiate, manage, and ensure acceptable number of calls per day
• Apply negotiation tactics to ensure successful collection of debts
• Recommend and initiate appropriate course of action on any errant cases
• Update the collection system immediately on all collection activities undertaken for cases assigned
• Generate reminders
• Any other matters assigned

What you'll need to bring to the party

• A passion for driving corporate activities to achieve debt collection and management targets
• The ability to consistently deliver great results
• The ability to build strong and productive relationships, internally and externally
• The ability to communicate effectively in English

More about you

• Fluent in English spoken and written
• Experience in a collection role
• Ability to consistently demonstrate deep personal drive and accountability for great performance and results delivery
• Be outcome and target focused
• Ensuring maximum contribution to a positive working culture

Why this role is critical to us

This role is critical in supporting the function's operations and helping achieve its objectives of managing debt collections whilst ensuring high level of performance is maintained. We need an individual who is competent in collection operational matters, with impeccable attention to detail and can-do attitude. The individual needs to be comfortable "getting their hands dirty" and working with a range of cross functional teams to deliver results.

Experian is the world's leading global information services company. During life's big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 17,800 people operating across 44 countries, and every day we're investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.
We are looking for an individual who has a deep personal drive and accountability for great performance and results delivery to be part of the Credit Services team in Experian Singapore. You will be responsible for all collection management activities through negotiation and other appropriate actions and maintaining consistently high level of performance.
What you'll be doing
Responsible for all collection management activities through telephone calls, emails, initiation of house visits and other appropriate actions
To manage and achieve daily productivity standards in terms of call attempts, contacts and promise to pay by customers
Apply negotiation strategies to ensure successful recovery of overdue outstanding
Analyze and evaluate errant cases to recommend and initiate appropriate course of action
Update the collection system immediately on all collection activities undertaken for cases assigned
Generation of reminders
Any other duties as may be assigned by company's management from time to time
Qualifications
What you'll need to bring to the party
A passion for driving corporate activities to achieve collection management targets
The ability to consistently deliver great results
The ability to build strong and productive relationships, internally and externally
The ability to communicate effectively in English
Strong organizational and time management skills, attention to detail and ability to work independently
More about you
Experience in collections/accounts receivables, contact center and customer service role
Fresh graduates are welcome to apply
Highly motivated with good negotiation and communication skills
Able to converse in Mandarin is an advantage
Persuasive, firm, tactful and customer service oriented
Ability to consistently demonstrate deep personal drive and accountability for great performance and results delivery
Ability to thrive in a fast-paced working environment and achieve individual / team targets
Ensuring maximum contribution to a positive working culture
Why this role is critical to us
This role is critical in supporting the function's operations and helping achieve its objectives of collection management whilst ensuring high level of performance is maintained. We need an individual who is competent in collection operational matters, with impeccable attention to detail and can-do attitude. The individual needs to be comfortable getting their hands dirty and working with a range of cross functional teams to deliver results.
Additional Information
Experian Careers - Creating a better tomorrow together
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About the Role

We are seeking a proactive and detail-oriented *Legal Collections Specialist* to join our team in Singapore. The primary focus of this role is debt recovery and account resolution within Singapore, with occasional support for cases in *Australia and Hong Kong. While the position is not strictly legal in nature, candidates with a background in **insolvency or paralegal work* will bring valuable insight to the role.

What You Will Do

• Lead and manage collection efforts for overdue accounts, primarily in Singapore.

• Support cross-border recovery efforts in Australia and Hong Kong when needed.

• Liaise with clients, vendors, and internal teams to resolve outstanding balances professionally.

• Monitor payment plans, track delinquencies, and escalate cases appropriately.

• Prepare reports and dashboards to track collection performance and regional trends.

• Collaborate with legal, compliance, and finance teams to ensure alignment with local regulations.

• Maintain accurate records and ensure adherence to company policies and jurisdictional requirements.

• Provide insights on insolvency-related matters and support recovery strategies where applicable.

We Are Looking For People Who Possess

• Prior experience in collections, credit control, or debt recovery.

• Background in paralegal work, insolvency, or legal administration is a strong advantage.

• Familiarity with debt recovery processes in Singapore; knowledge of Australia and Hong Kong is a plus.

• Strong negotiation, communication, and stakeholder management skills.

• Ability to work independently and manage multiple cases across jurisdictions.

• Proficiency in English; additional language skills (e.g., Mandarin) are a plus.

We are seeking a skilled Zakat Collections Specialist to join our team. In this role, you will be responsible for reconciling and following up with mosques on Zakat collections.

Your key responsibilities will include conducting regular reconciliation and follow-up with mosque or related electronic payments regarding Zakat collections, identifying and addressing issues such as late banking, over-banking, and other related matters concerning the respective mosques or payment platform.

You will also ensure the accurate submission and storage of mosque documentation, safekeeping of bank statements (physical and electronic), and tracking bank balances.

In addition, you will coordinate weekly mosque checks and serve as the designated covering officer for banking duties during Ramadhan operations. This includes managing cheque receipting, daily reconciliation, and preparation for banking activities.

Furthermore, you will facilitate reconciliation and follow-up with part-time Collection Centres regarding Zakat collections and prepare reports on issues such as late banking, over-banking, or other related matters concerning the respective part-time Collection Centres.

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Proficient in Microsoft Office applications

We offer a competitive salary and benefits package, including opportunities for professional development and growth.

We are committed to providing a supportive and inclusive work environment that allows our employees to thrive.

About the Role

We are seeking a proactive and detail-oriented *Legal Collections Specialist* to join our team in Singapore. The primary focus of this role is debt recovery and account resolution within Singapore, with occasional support for cases in *Australia and Hong Kong. While the position is not strictly legal in nature, candidates with a background in **insolvency or paralegal work* will bring valuable insight to the role.

What You Will Do

- Lead and manage collection efforts for overdue accounts, primarily in Singapore.

- Support cross-border recovery efforts in Australia and Hong Kong when needed.

- Liaise with clients, vendors, and internal teams to resolve outstanding balances professionally.

- Monitor payment plans, track delinquencies, and escalate cases appropriately.

- Prepare reports and dashboards to track collection performance and regional trends.

- Collaborate with legal, compliance, and finance teams to ensure alignment with local regulations.

- Maintain accurate records and ensure adherence to company policies and jurisdictional requirements.

- Provide insights on insolvency-related matters and support recovery strategies where applicable.

We Are Looking For People Who Possess

- Prior experience in collections, credit control, or debt recovery.

- Background in paralegal work, insolvency, or legal administration is a strong advantage.

- Familiarity with debt recovery processes in Singapore; knowledge of Australia and Hong Kong is a plus.

- Strong negotiation, communication, and stakeholder management skills.

- Ability to work independently and manage multiple cases across jurisdictions.

- Proficiency in English; additional language skills (e.g., Mandarin) are a plus.

Job Summary - Responsible for Credit Control & Receivable including resolving issues affecting collections and perform tasks in connection with credit control

Key Responsibilities

Credit Control & Receivable Function

Manage a portfolio of customer accounts for South Region and follow up actions with debtors and internal team on credit collections processes. Reviews customer accounts for aging of unpaid balances and pending orders, solicits payments on overdue accounts, places delinquent account on "temp hold" status until payment arrangements are secured, determines payment plans/schedules.

• Follows up on AR and/or recommends transfer of outstanding customer accounts to collection agencies (Coface) or escalate to supervisors/Credit HOD.
• Maintain CMD (customer master data) record in SAP.
• Review account opening applications to ensure completeness and accuracy in line with established procedures i.e. responsible for the maintenance and creation of new customer accounts, work closely with cash app team on payment posting and payment offset.
• Ensures reconciliation of complex customer accounts i.e., investigate and resolve discrepancies relating to non-payment of invoices with internal or external customers.
• Perform and check re-activation of mark deletion accounts for Sales & CSR team.
• Perform actual rebate computation a portfolio of customer accounts.
• Generate manual customer invoices, credit/debit note and liaise with internal division on posting entries in the billing system.

• Support in consolidating and reconciliation of Reports.
  Provide ad-hoc reporting or assisting with audit and financial queries as and when requested.

• Letter of Credit & Billing Function

• Good knowledge of billing requirement.
• Handling LC submission and present to banks.

• For customers that requires mailing, to be consolidated and completed i.e., to distribute invoices to customers via Post, DHL, or E-mail in e-pdf.
  Support AR related project and enhancements for CTC process (if any).

• Profile

The individual should have the following experience:

• Diploma holders in Accounting/Accountancy/Business with at least 3-5 years of work experience in trade support and familiar with Incoterms
• Excellent knowledge of commercial rules UCP/URR/URC latest versions and government regulations governing import and export transactions.
• Prior experience preparing trade transaction documentation for bank presentation
• Relevant accounts receivables experience preferably in MNC
• Good knowledge in RPA, VBA tools (Digital Finance)
• Adept at using systems and applications. Well versed in MS Word, Excel, and PowerPoint.
• Advanced Excel skills including SAP/VBA knowledge and usage of BW/Power BI is advantages
• Good knowledge of compliance, particularly export trade compliance, AML, KYC, etc.
  Work schedule to follow South Region.

**Candidates can also apply and send their resume to

The Recovery Sr Supervisor provides leadership and supervisory responsibility for medium-sized operational/administrative team(s)) of clerical/support employees. Good understanding of procedures and concepts within own technical/subject area and a basic knowledge of other areas in order to understand how they relate to own area. Good understanding of how the team and area integrate with others in accomplishing the objectives of the sub function/ job family. Improves process efficiencies in support of unit objectives. Requires a basic conceptual/ practical grounding in policies as they apply to the business. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Typically deals with variable issues with potentially broader business impact. Influences decisions through advice, counsel, facilitating services to others or through joint accountability for volume, quality and timeliness of end results. No direct responsibility for financial or resource planning. Work generally affects own team as well as other closely related work teams. Full supervisory responsibilities. Including duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Responsibilities:

• Supervises a medium team who are responsible for Aged Debt (Recovery)
• Typically supervises a particular post charge off stage of Default Operations such as Foreclosure or Bankruptcy
• Unit may be involved in the repossession or foreclosure process and may be responsible for the disposal of repossessed or foreclosed assets
• Unit may be responsible for managing a large segment of "bad debt" portfolios (i.e., probate & bankruptcy accounts)
• Develops and implements policies and procedures to provide for more efficient Recovery processes
• Typically deals with variable recovery issues with potentially broader business impact
• Influences decisions through advice, counsel, facilitating services to others or through joint accountability for volume, quality and timeliness of end results
• Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc.
• Applies good understanding of procedures and concepts within own area and a basic knowledge of how own area integrates with other areas
• Makes evaluative judgments to solve problems based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents
• Ensures the quality of tasks provided by self and others on team
• Impacts the team and closely related work teams by influencing decisions through advice or facilitating services; accountable for end results
• Developed communication to exchanges ideas and potentially complex or sensitive information
• May act as backup for manager
• Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 2-5 years experience in a related role with previous people management experience

Education:

• Bachelor's/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Collections Default

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Job Family:

Recovery/Write-offs

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi's EEO Policy Statement and the Know Your Rights poster.

Job Summary - Responsible for Credit Control & Receivable including resolving issues affecting collections and perform tasks in connection with credit control

Key Responsibilities

Credit Control & Receivable Function

Manage a portfolio of customer accounts for South Region and follow up actions with debtors and internal team on credit collections processes. Reviews customer accounts for aging of unpaid balances and pending orders, solicits payments on overdue accounts, places delinquent account on "temp hold" status until payment arrangements are secured, determines payment plans/schedules.

• Follows up on AR and/or recommends transfer of outstanding customer accounts to collection agencies (Coface) or escalate to supervisors/Credit HOD.
• Maintain CMD (customer master data) record in SAP.
• Review account opening applications to ensure completeness and accuracy in line with established procedures i.e. responsible for the maintenance and creation of new customer accounts, work closely with cash app team on payment posting and payment offset.
• Ensures reconciliation of complex customer accounts i.e., investigate and resolve discrepancies relating to non-payment of invoices with internal or external customers.
• Perform and check re-activation of mark deletion accounts for Sales & CSR team.
• Perform actual rebate computation a portfolio of customer accounts.
• Generate manual customer invoices, credit/debit note and liaise with internal division on posting entries in the billing system.
• Support in consolidating and reconciliation of Reports.

• Provide ad-hoc reporting or assisting with audit and financial queries as and when requested.

• Letter of Credit & Billing Function

• Good knowledge of billing requirement.
• Handling LC submission and present to banks.
• For customers that requires mailing, to be consolidated and completed i.e., to distribute invoices to customers via Post, DHL, or E-mail in e-pdf.

• Support AR related project and enhancements for CTC process (if any).

• Profile

The individual should have the following experience:

• Diploma holders in Accounting/Accountancy/Business with at least 3-5 years of work experience in trade support and familiar with Incoterms
• Excellent knowledge of commercial rules UCP/URR/URC latest versions and government regulations governing import and export transactions.
• Prior experience preparing trade transaction documentation for bank presentation
• Relevant accounts receivables experience preferably in MNC
• Good knowledge in RPA, VBA tools (Digital Finance)
• Adept at using systems and applications. Well versed in MS Word, Excel, and PowerPoint.
• Advanced Excel skills including SAP/VBA knowledge and usage of BW/Power BI is advantages
• Good knowledge of compliance, particularly export trade compliance, AML, KYC, etc.
• Work schedule to follow South Region.

**Candidates can also apply and send their resume to