641 Cloud Support jobs in Singapore

time left to apply End Date: September 4, 2025 (19 days left to apply)

job requisition id R011299

This position as Technical Support Engineer (part of our Global Customer Support Team) is responsible for working directly with SailPoint field personnel and customers to identify, troubleshoot, and resolve complex technical problems directly or in conjunction with our engineering team.

Responsibilities:

• Provide technical support to SailPoint APAC customers and field personnel via multiple channels.
• Troubleshoot and resolve complex technical problems within SailPoint Software/SaaS product issues reported by our customers.
• Document problem solutions in company knowledge base.
• Interface with Sales, Marketing, and Engineering to improve product service, design, and quality.
• Works closely with DevOps, Sustaining, Engineering and the rest of the Support team to help solve Out-Of-The-Box issues.
• Present technical concepts in a clear manner.
• Meticulously document case progress and technical details throughout the support case lifecycle.
• Participate in recurring support review meetings, presenting challenging cases and new ideas to the support team.
• Impress our customers with your empathy, responsiveness, technical ability and attention to detail.

Required (candidates must have this experience):

• Is based in Singapore and has working rights
• 2+ years’ professional software support experience; preferably in enterprise security software product companies.
• Minimum 2-4 years or more troubleshooting or implementation experience in Enterprise Support or in any other IAM solutions.
• Proven track record of aggressive troubleshooting techniques; effective use of all resources available including documentation, online sources, testing and experimentation, and the knowledge of other technical professionals.
• Basic Hands On with Database Administration (Oracle, Sybase, MSSQL, DB2, MySQL).
• Experience on Windows, Unix (Linux) platforms, VMWare or any virtual hosting environments.
• Experience with creating or troubleshooting XML and some code written in Java.
• Experience with a J2EE / Java EE 5 Application Server such as Tomcat, JBoss, WebSphere, or WebLogic.
• Excellent written and verbal communication skills in English, any additional language would be an advantage.
• Proven ability to listen and empathize with the client's situation. An understanding of when to employ different interpersonal interaction techniques depending on the situation.

Preferred (Nice to have this experience) :

• Experience troubleshooting Java applications in an enterprise environment.
• Experience in analyzing HAR files, Postman to run API calls etc.
• Ability to think creatively when troubleshooting and not allowing a brick wall to stop you.
• Log4j or other logging system configuration experience.
• Experience with web technologies such as XHTML, JSF, SPML/SOAP.
• Networking knowledge and exposure to application server clusters.
• Familiarity with any identity management provisioning systems such as Sun, Oracle, IBM, or Novell would be considered as an added advantage.
• Speaking any other languages apart from English like Mandarin, Japanese or Korean would be an added advantage.

This is a Full-time permanent position & work remotely or working from home. Ad-hoc 5% travel may be required for team or company events in the region.

The Path to Success

Within the first 30 days:

• SailPoint Overview: Learn about the company’s history, mission and
  core values.
• Mentorship: Meet your buddy and set up Bi-weekly meetings & 1 to
  1’s with your manager.
• Meeting the regional and global team.
• Get Access to Support resources.
• Complete Product and Support Process training.
• Complete internal training.

60 days:

• Shadowing the buddy on handling tickets.
• Brainstorming on resolutions.
• Attending daily scrum meetings.
• Familiarizing with troubleshooting approach.

90 days:

• Start to own P3/P4 tickets with limited capacity.
• Write KB articles.
• Schedule customer meetings for troubleshooting.
• Learn the P1 or major incident responsibilities.
• Learn the weekend On call process.

180 days:

• Be on full dispatch for all tickets (P1, P2, P3, P4)
• Be On-call rota basis.
• Strengthen technical knowledge to become SME in the product.
• Improve TTR to monitor and reduce.
• Manage caseload and time management.
• Write KB articles.
• Participate in internal Support team projects.

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.

SailPoint is a leading provider of identity security for the modern enterprise. Enterprise security starts and ends with identities and their access, yet the ability to manage and secure identities today has moved well beyond human capacity. Using a foundation of artificial intelligence and machine learning, the SailPoint Identity Security Platform delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and environmental needs of today’s cloud-oriented enterprise. Our intelligent, autonomous, and integrated solutions put identity security at the core of digital business operations, enabling even the most complex organizations across the globe to build a security foundation capable of defending against today’s most pressing threats.

The employment policy of SailPoint is to provide equal opportunity to all persons, and it is SailPoint’s policy to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities.

It is SailPoint’s policy to recruit, hire, train and promote qualified individuals in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, national origin, sex, military and/or veteran status, disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements. SailPoint does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986.

Employees and applicants shall not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in or may engage in any of the following activities:

Filing a complaint;

Assisting or participating in an investigation, compliance evaluation, hearing, or any other activity related to the administration of the affirmative action provisions of Section 503, VEVRAA, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans;

Opposing any act or practice made unlawful by Section 503, VEVRAA, or their implementing regulations in this part, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans; or

Exercising any other right protected by section 503, VEVRAA or their implementing regulations.

SailPoint will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified employee or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

SailPoint’s affirmative action program contains an audit and reporting system which enables us to measure the effectiveness of our program, indicate any need for remedial action, determine the degree to which our objectives have been attained, determine whether protected veterans and individuals with disabilities had had the opportunity to participate in company-sponsored activities, measure our compliance with the program’s specific obligations, and document actions taken to comply with these obligations.

Thought Machine’s mission is bold – to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. We are seeking talented individuals to join us in building innovative technology.

We have experienced rapid growth, expanding our team to over 550 employees across London, New York, Singapore, and Sydney. With over $500m raised in funding, our valuation is now $2.7bn. Our investors include Temasek, Standard Chartered Ventures, Molten Ventures, Eurazeo, and others.

Our culture fosters excellence and fun, earning us recognition as a top UK fintech workplace with high Glassdoor ratings and industry-leading employee benefits. We have been listed among the top 100 fintechs by IDC and received awards for workplace culture in Singapore.

The Cloud Support Engineers form a global, 24/7 shift team, working closely with clients, Client Success Managers, Delivery Teams, and Engineering. They provide world-class support and maintenance for our clients, handling technical issues, diagnostics, and incident resolution.

Responsibilities include supporting the full product lifecycle from cloud infrastructure provisioning, installation, to production and ongoing support, managing client communications proactively, and collaborating with engineering teams.

• Participate in a multi-region shift pattern to ensure 24/7 client support.
• Investigate and resolve client technical queries and issues.
• Validate infrastructure, platform, and banking layer issues.
• Review logs, alerts, and traces to identify anomalies.
• Analyze observability tools and dashboards.
• Manage tickets and communicate incident status to clients.
• Coordinate with L3 support and engineering teams.
• Provision cloud infrastructure and manage production clusters.
• Perform product upgrades and assist with product installation and configuration.
• Conduct root cause analysis of technical issues.

• Experience supporting financial institutions or enterprise firms.
• Ability to communicate technical concepts clearly to technical and non-technical stakeholders.
• Experience analyzing logs, monitoring tools, and dashboards to identify trends.
• Ability to develop utilities for log analysis.
• Willingness to learn and collaborate with engineers.
• Understanding of cloud infrastructure and distributed systems.
• Hands-on experience with Kubernetes or similar container orchestration tools at CKAD level or higher.
• Experience with containerized applications, microservices, and CI/CD pipelines.
• Proficiency in languages such as Python, Go, or Java.
• Familiarity with cloud providers like AWS or GCP.
• Experience in client-facing support, implementation, or solution architecture roles in B2B SaaS companies.

We offer a highly competitive salary, generous holiday leave, flexible benefits, access to the latest technology, and a talented team committed to learning and growth. Thought Machine is an equal opportunity employer dedicated to diversity and inclusion. Candidates are encouraged to apply regardless of experience match.

Join to apply for the Cloud Support Engineer role at Thought Machine

Join to apply for the Cloud Support Engineer role at Thought Machine

Description

Thought Machine’s mission is bold – to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.

General information

Job Title

Cloud Support Engineer

City

Singapore

Country

Singapore

Division

Client Services

Description

Thought Machine’s mission is bold – to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.

We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $.7bn. Our investors include Temasek, Standard Chartered Ventures, Molten Ventures, Eurazeo, Intesa Sanpaolo, Nyca Partners, JPMorgan Chase Strategic Investments, and more.

We have created a culture enabling our team to produce the best work in the industry, ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the most generous employee share package in the industry. We've been named in the IDC list of top 100 fintechs, and the Singapore HR Awards awarded us Gold and Silver for our workplace culture and employee experience.

The Cloud Support Engineers are a global team, operating a 24/7 shift pattern working closely with our Clients, Client Success Managers, Client Delivery Teams and Engineering. Our Cloud Support Engineers perform the crucial task of providing world class support and ongoing maintenance for our clients.

Operating at a comprehensive technical level to validate and triage technical issues received from clients, perform initial diagnostics and engage our engineering support team to resolve incidents within the agreed service levels.

Cloud Support Engineers will also assist clients during the full lifecycle of the product from cloud infrastructure provisioning, product installation to production rollout and ongoing support.

Cloud Support Engineers will manage client communications 24x7 to proactively engage clients on identified incidents along with responding to client issues and ensuring a speedy resolution.

Duties

• Being part of a multi-region Cloud Support Engineer shift pattern to ensure global 24x7 client coverage.
• Understanding, investigating and resolving client technical queries and issues.
• Validating core infrastructure, platform and banking layer issues.
• Reviewing logs, alerts, traces to spot anomalies and progress investigations.
• Analysing internal and client-hosted observability tools.
• Owning assigned tickets and ensuring clients are updated on the incidents’ progress, timeframes and resolution plans.
• Working with L3 engineering support in line with agreed service levels.
• Collaborating with the wider engineering teams, obtaining a deep technical understanding of Vault and associated roadmap.
• Provisioning cloud infrastructure from account creation through to production cluster management for our SaaS product.
• Performing major and minor product upgrades and releases for our SaaS product.
• Assisting clients with installing and configuring the product following best practices.
• Working with Engineers and Client Success Managers to conduct root cause analysis on technical issues.
  
  

• Providing technology support into financial institutions, or enterprise firms.
• Ability to explain technical concepts to technical and non-technical stakeholders.
• Experience analysing monitoring tools, generated logs and associated dashboards. Ability to independently spot trends and identify patterns within these items.
• Able to create utilities to analyse log dumps.
• Desire and ability to learn and work with engineers to resolve issues and evolve the technical aspects of Vault.
• Linux experience.
• System administration experience.
• Understanding the concepts of cloud infrastructure and distributed systems.
  
  

• Hands-on experience with Kubernetes or other container orchestration tools such as openshift or Docker Swarm to at least CKAD level.
• Hands-on experience with containerised applications and microservices and ability to easily articulate these concepts.
• Exposure to CI:CD pipelines such as Jenkins, ArgoCD, etc.
• Ability to write in languages such as Python, Go or Java.
• Familiarity with CSPs such as AWS or GCP and a good level of exposure to their admin consoles and other facilities
• In client-facing support, integration, implementation engineering or solution architecture roles, in B2B software product companies.
  
  

• Highly competitive salary
• Bonus incentive
• Healthcare
• 25 days holiday and public holidays
• Competitive maternity and paternity leave
• $1 500 SGD per year flexible spend benefit
• All the latest tech you need
• A talented and experienced team as your colleagues
• An environment where we encourage learning and progress
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Thought Machine by 2x

Masai, Johore, Malaysia MYR500.00-MYR800.00 4 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Cloud Support Engineer role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Cloud Support Engineer role at Canonical

Get AI-powered advice on this job and more exclusive features.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
We are hiring a Cloud Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.
We regularly solve interesting, technical problems. From triaging complex Cloud environment issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. We are rapidly expanding and are looking for talented problem solvers with a passion for working on the next generation of Ubuntu solutions for our customers.
Location: This is a globally remote role, unless specified otherwise.
The role entails

• Investigate issues reported by customers by researching and escalating issues
• Work to resolve complex customer problems related to Canonical's portfolio of products.
• Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
• Participate in a regular weekend working rotation.
• Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
• Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.
  

• Professional written and spoken English with excellent presentation skills
• Exceptional academic track record from both high school and university
• Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
• Track record of going above-and-beyond expectations to achieve outstanding results
• Hands-on and extensive working experience in supporting Linux systems including 3 or more of:
• Virtualization / Cloud - primarily using KVM or OpenStack.
• Containers - especially with Docker, LXD/LXC, or Kubernetes.
• Storage technologies - block, object and network.
• Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.).
• Cloud computing expertise in provisioning, monitoring, orchestration, etc.
• Advanced troubleshooting experience:
• Linux integration with other environments (authentication/directory services, network file systems, etc.).
• Ability to navigate effectively stack traces and logs, and advise on next steps.
• Solid understanding of OS and Application level bugs and when to escalate to the correct team.
• Programming fundamentals in any language.
• Extensive Customer support experience is key:
• Customer needs are top priority.
• Communicate professionally, emphatically, clearly and set the right expectations.
• Ability to travel internationally twice a year for company events up to two weeks long.
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

Referrals increase your chances of interviewing at Canonical by 2x

DevOps Engineer / Site-Reliability Engineer

Customer Success Technical Engineer - APAC

Senior Data Center Ethernet Network Engineer

Principal Network Development Engineer - Network Reliability Engineering

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

time left to apply End Date: September 4, 2025 (19 days left to apply)

job requisition id R011299

This position as Technical Support Engineer (part of our Global Customer Support Team) is responsible for working directly with SailPoint field personnel and customers to identify, troubleshoot, and resolve complex technical problems directly or in conjunction with our engineering team.

Responsibilities:

• Provide technical support to SailPoint APAC customers and field personnel via multiple channels.
• Troubleshoot and resolve complex technical problems within SailPoint Software/SaaS product issues reported by our customers.
• Document problem solutions in company knowledge base.
• Interface with Sales, Marketing, and Engineering to improve product service, design, and quality.
• Works closely with DevOps, Sustaining, Engineering and the rest of the Support team to help solve Out-Of-The-Box issues.
• Present technical concepts in a clear manner.
• Meticulously document case progress and technical details throughout the support case lifecycle.
• Participate in recurring support review meetings, presenting challenging cases and new ideas to the support team.
• Impress our customers with your empathy, responsiveness, technical ability and attention to detail.

Required (candidates must have this experience):

• Is based in Singapore and has working rights
• 2+ years’ professional software support experience; preferably in enterprise security software product companies.
• Minimum 2-4 years or more troubleshooting or implementation experience in Enterprise Support or in any other IAM solutions.
• Proven track record of aggressive troubleshooting techniques; effective use of all resources available including documentation, online sources, testing and experimentation, and the knowledge of other technical professionals.
• Basic Hands On with Database Administration (Oracle, Sybase, MSSQL, DB2, MySQL).
• Experience on Windows, Unix (Linux) platforms, VMWare or any virtual hosting environments.
• Experience with creating or troubleshooting XML and some code written in Java.
• Experience with a J2EE / Java EE 5 Application Server such as Tomcat, JBoss, WebSphere, or WebLogic.
• Excellent written and verbal communication skills in English, any additional language would be an advantage.
• Proven ability to listen and empathize with the client's situation. An understanding of when to employ different interpersonal interaction techniques depending on the situation.

Preferred (Nice to have this experience) :

• Experience troubleshooting Java applications in an enterprise environment.
• Experience in analyzing HAR files, Postman to run API calls etc.
• Ability to think creatively when troubleshooting and not allowing a brick wall to stop you.
• Log4j or other logging system configuration experience.
• Experience with web technologies such as XHTML, JSF, SPML/SOAP.
• Networking knowledge and exposure to application server clusters.
• Familiarity with any identity management provisioning systems such as Sun, Oracle, IBM, or Novell would be considered as an added advantage.
• Speaking any other languages apart from English like Mandarin, Japanese or Korean would be an added advantage.

This is a Full-time permanent position & work remotely or working from home. Ad-hoc 5% travel may be required for team or company events in the region.

The Path to Success

Within the first 30 days:

• SailPoint Overview: Learn about the company’s history, mission and
  core values.
• Mentorship: Meet your buddy and set up Bi-weekly meetings & 1 to
  1’s with your manager.
• Meeting the regional and global team.
• Get Access to Support resources.
• Complete Product and Support Process training.
• Complete internal training.

60 days:

• Shadowing the buddy on handling tickets.
• Brainstorming on resolutions.
• Attending daily scrum meetings.
• Familiarizing with troubleshooting approach.

90 days:

• Start to own P3/P4 tickets with limited capacity.
• Write KB articles.
• Schedule customer meetings for troubleshooting.
• Learn the P1 or major incident responsibilities.
• Learn the weekend On call process.

180 days:

• Be on full dispatch for all tickets (P1, P2, P3, P4)
• Be On-call rota basis.
• Strengthen technical knowledge to become SME in the product.
• Improve TTR to monitor and reduce.
• Manage caseload and time management.
• Write KB articles.
• Participate in internal Support team projects.

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.

About Us

SailPoint is a leading provider of identity security for the modern enterprise. Enterprise security starts and ends with identities and their access, yet the ability to manage and secure identities today has moved well beyond human capacity. Using a foundation of artificial intelligence and machine learning, the SailPoint Identity Security Platform delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and environmental needs of today’s cloud-oriented enterprise. Our intelligent, autonomous, and integrated solutions put identity security at the core of digital business operations, enabling even the most complex organizations across the globe to build a security foundation capable of defending against today’s most pressing threats.

Equal Employment Opportunity Policy Statement

The employment policy of SailPoint is to provide equal opportunity to all persons, and it is SailPoint’s policy to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities.

It is SailPoint’s policy to recruit, hire, train and promote qualified individuals in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, national origin, sex, military and/or veteran status, disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements. SailPoint does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986.

Employees and applicants shall not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in or may engage in any of the following activities:

Filing a complaint;

Assisting or participating in an investigation, compliance evaluation, hearing, or any other activity related to the administration of the affirmative action provisions of Section 503, VEVRAA, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans;

Opposing any act or practice made unlawful by Section 503, VEVRAA, or their implementing regulations in this part, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans; or

Exercising any other right protected by section 503, VEVRAA or their implementing regulations.

SailPoint will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified employee or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

SailPoint’s affirmative action program contains an audit and reporting system which enables us to measure the effectiveness of our program, indicate any need for remedial action, determine the degree to which our objectives have been attained, determine whether protected veterans and individuals with disabilities had had the opportunity to participate in company-sponsored activities, measure our compliance with the program’s specific obligations, and document actions taken to comply with these obligations.

Join to apply for the Cloud Support Engineer role at Thought Machine

Join to apply for the Cloud Support Engineer role at Thought Machine

Description
Thought Machine’s mission is bold – to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.

General information
Job Title
Cloud Support Engineer
City
Singapore
Country
Singapore
Division
Client Services
Description
Thought Machine’s mission is bold – to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.
We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $.7bn. Our investors include Temasek, Standard Chartered Ventures, Molten Ventures, Eurazeo, Intesa Sanpaolo, Nyca Partners, JPMorgan Chase Strategic Investments, and more.
We have created a culture enabling our team to produce the best work in the industry, ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the most generous employee share package in the industry. We've been named in the IDC list of top 100 fintechs, and the Singapore HR Awards awarded us Gold and Silver for our workplace culture and employee experience.
The Cloud Support Engineers are a global team, operating a 24/7 shift pattern working closely with our Clients, Client Success Managers, Client Delivery Teams and Engineering. Our Cloud Support Engineers perform the crucial task of providing world class support and ongoing maintenance for our clients.
Operating at a comprehensive technical level to validate and triage technical issues received from clients, perform initial diagnostics and engage our engineering support team to resolve incidents within the agreed service levels.
Cloud Support Engineers will also assist clients during the full lifecycle of the product from cloud infrastructure provisioning, product installation to production rollout and ongoing support.
Cloud Support Engineers will manage client communications 24x7 to proactively engage clients on identified incidents along with responding to client issues and ensuring a speedy resolution.
Duties

• Being part of a multi-region Cloud Support Engineer shift pattern to ensure global 24x7 client coverage.
• Understanding, investigating and resolving client technical queries and issues.
• Validating core infrastructure, platform and banking layer issues.
• Reviewing logs, alerts, traces to spot anomalies and progress investigations.
• Analysing internal and client-hosted observability tools.
• Owning assigned tickets and ensuring clients are updated on the incidents’ progress, timeframes and resolution plans.
• Working with L3 engineering support in line with agreed service levels.
• Collaborating with the wider engineering teams, obtaining a deep technical understanding of Vault and associated roadmap.
• Provisioning cloud infrastructure from account creation through to production cluster management for our SaaS product.
• Performing major and minor product upgrades and releases for our SaaS product.
• Assisting clients with installing and configuring the product following best practices.
• Working with Engineers and Client Success Managers to conduct root cause analysis on technical issues.
  

• Providing technology support into financial institutions, or enterprise firms.
• Ability to explain technical concepts to technical and non-technical stakeholders.
• Experience analysing monitoring tools, generated logs and associated dashboards. Ability to independently spot trends and identify patterns within these items.
• Able to create utilities to analyse log dumps.
• Desire and ability to learn and work with engineers to resolve issues and evolve the technical aspects of Vault.
• Linux experience.
• System administration experience.
• Understanding the concepts of cloud infrastructure and distributed systems.
  

• Hands-on experience with Kubernetes or other container orchestration tools such as openshift or Docker Swarm to at least CKAD level.
• Hands-on experience with containerised applications and microservices and ability to easily articulate these concepts.
• Exposure to CI:CD pipelines such as Jenkins, ArgoCD, etc.
• Ability to write in languages such as Python, Go or Java.
• Familiarity with CSPs such as AWS or GCP and a good level of exposure to their admin consoles and other facilities
• In client-facing support, integration, implementation engineering or solution architecture roles, in B2B software product companies.
  

• Highly competitive salary
• Bonus incentive
• Healthcare
• 25 days holiday and public holidays
• Competitive maternity and paternity leave
• $1 500 SGD per year flexible spend benefit
• All the latest tech you need
• A talented and experienced team as your colleagues
• An environment where we encourage learning and progress
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

Referrals increase your chances of interviewing at Thought Machine by 2x

Sign in to set job alerts for “Cloud Support Engineer” roles.

Internship, Technology (Full Stack Developer) May/June - December 2025

Project Intern, Digital Innovations & Solutions (Full Stack Developer)

Software Engineer – Frontend / Backend / Fullstack

Python Developer (Singapore) – Elite Hedge Fund (up to $200K SG + Bonus + Hybrid)

Frontend Engineer-Search - Singapore-2025 Start

Masai, Johore, Malaysia MYR500.00-MYR800.00 4 weeks ago

Software Engineer (Frontend, Backend, or Full stack)

Frontend Software Engineer - TikTok Live - 2025 Start

Intern - Software Engineering Intern - Polytechnic Intake

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

· Degree / Diploma in Electrical / Electronic / Computer Engineering / Information Systems or related discipline with minimum 3 relevant experience

· At least 1 year technical hands-on experience on AWS Cloud and/or Redhat Enterprise system implementation and support

· Good knowledge in AWS architecture, network infrastructure, Active Directory, Linux Servers; hands-on experience on OS patching and hardening.

· Working knowledge and exposure in Identify and Access Management System will be given priority

· Automation, scripting experience with Linux Scripting will be an advantage

· Certification as an AWS or equivalent Cloud Computing Engineer is preferred. Certification in Linux System is an added advantage

· Effective verbal and written communication skills

· Self-motivated, customer-oriented and a strong team player

We are seeking a skilled Cloud Support Engineer to provide on-site technical support for our web-based applications and software.

• Provide on-site support to end-users addressing technical queries and issues related to our web-based applications and software.
• Create and manage support tickets via JIRA, including acknowledging user requests and ensuring timely follow-up.
• Guide and support agency helpdesk staff in the installation and configuration of Microsoft Word add-ins.
• Document troubleshooting steps and resolutions for recurring or new issues to build a knowledge base for continuous improvement.

• 1–2 years of experience in IT support, cloud or application support roles.
• Exposure to cloud platforms like AWS, Azure or GCP.
• Understanding of 3 Tier architecture.
• Knowledge of React.js, Node.js and MongoDB or XML databases for application support and debugging.
• Strong understanding of end-user support, ticketing systems (JIRA), and patch management.

This is an exciting opportunity to work with our team and contribute to the success of our organization. If you have the required skills and competencies, please apply today.

• A chance to develop your skills and expertise
• An opportunity to work with a dynamic team
• A competitive salary and benefits package

Summary of the Role:

The Cloud Support Engineer is responsible to ensure service availability, performance and a good security posture of the systems running in the Cloud environment, in provisioning core infrastructure services of large system.

The operational tasks required need to be fulfilled in a timely, co-operative and professional manner with the other infrastructure engineering teams.

Responsibilities:

• Managing system in cloud environments in accordance with the project requirement and system support role.
• Manage full system stacks from the OS through custom applications and system security using cloud-based computing environments.
• Monitor and analyse systems performance data, syslog, sysreport and tunes operating system (Linux and/or Windows) running in Cloud environment.
• Identifying potential bottlenecks in applications' performance, troubleshoot and resolve Operating System and Application related incidents and issue according to customer's processes.
• Manage the system patching and security hardening implementation.
• Any other ad-hoc duties as required or assigned

Requirements:

• Degree / Diploma in Electrical / Electronic / Computer Engineering / Information Systems or related discipline.
• Minimum 3 years of relevant working experience.
• At least 1 year technical hands-on experience on AWS Cloud and/or Redhat Enterprise system implementation and support.
• Certification as an AWS or equivalent Cloud Computing Engineer is preferred.
• Certification in Linux System is an added advantage.
• Good knowledge in AWS architecture, network infrastructure, Active Directory, Linux Servers; hands-on experience on OS patching and hardening.
• Working knowledge and exposure in Identify and Access Management System will be given priority.
• Automation, scripting experience with Linux Scripting will be an advantage.
• Take initiative, upkeep responsibilities and has a sense of urgency.
• Effective verbal and written communication skills.
• Self-motivated, customer-oriented and a strong team player.