266 Cloud Support jobs in Singapore
Cloud Support
Posted 4 days ago
Job Viewed
Job Description
We are looking for a Cloud Engineer to join our dynamic team and play a key role in designing, implementing, and maintaining reliable and secure cloud and infrastructure solutions. This role involves supporting day-to-day operations, managing technical projects, and ensuring optimal system performance to meet business needs.
Key Responsibilities- Plan, execute, monitor, and control the technical aspects of assigned infrastructure and cloud projects.
- Manage or participate in the setup, configuration, and upgrade of system/network infrastructure.
- Support and maintain operational systems in accordance with Service Level Agreements (SLAs).
- Perform and manage routine preventive maintenance and operational activities promptly and effectively.
- Provide comprehensive project documentation and progress reports.
- Diagnose, troubleshoot, and resolve technical issues in a timely manner.
- Hands-on experience or knowledge of Windows Server OS and Linux OS in virtualized environments.
- Familiarity with virtualization and hypervisors ; experience with Nutanix is an advantage.
- Understanding of VPNs, firewalls, and network security appliances .
- Knowledge of network switches and routers is a plus.
- Strong written and verbal communication skills to engage both technical and non-technical stakeholders.
- Proactive, analytical, and able to work both independently and collaboratively within a team
Only shortlisted candidates will be notified.
Please email a copy of your detailed resume to for immediate processing.
(EA Reg No: 20C0312)
Cloud Support Specialist
Posted 6 days ago
Job Viewed
Job Description
Singapore, Singapore
**Hours:**
40
**Line of Business:**
Technology Solutions
**Pay Details:**
We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.
**Job Description:**
**Department Overview:**
The Cloud Operations team, under Cloud Platform, provides escalated production technical support for all of TD Bank (TDBFG) Private Cloud managed technologies; is accountable for day to day technology routines/maintenance in support of enhanced availability of TDBG services.
We are creating new opportunities to continue to support our Private Clouds, Cloud Service Layers and Automation Factory.
**Job Description / Accountabilities:**
Reporting into Cloud Infrastructure Cloud Operations, the Cloud Support Specialist will be responsible for providing operational support for Platforms and Infrastructure hosted on TD's cloud services. This includes Private Clouds, Cloud Service Layers and Vendor Management. The role requires familiarity with ITIL processes (change, incident, and problem) and availability for off-hours escalated support. The successful candidate must operate professionally and transparently within the ITS organization, as well as with other divisions within TD.
The Cloud Support Specialist will be responsible for Development to Production Cloud IaaS support and processes. This in order to ensure quality, performance and availability of our hosted services. This feeds into one of TD's strategic objectives to deliver continued, secure and highly available systems to TDBG customers and clients. The successful candidate must have demonstrated ability to learn new technologies and processes, resolve incidents and solving problems by collaborating with others.
As strong technical team member, the candidate provides guidance and support for TD Bank Private Clouds, Cloud Service Layer and VMWare Cloud technology. Additionally, the Support team is empowered to collaborate within Engineering, Architecture, IT Audit, and Technology Solutions partners to deliver continuous improvements. The end result will advance and integrate with the existing Cloud Infrastructure support model to produce an ITIL compliant ecosystem that minimizes human interactions in support of true cloud solutions.
**Resolving tickets**
+ Provide planning, communication, and reporting of day-to-day ticket metrics and longer term tactical objectives
+ Level 2 support of TD business line Cloud infrastructure including IaaS/Containers across all production and test environments.
+ Manage non-standard/complex P1, P2 (Major Incidents), and P3 and P4 incidents and service requests
+ Ensure customer service satisfaction and enable continuous improvements
+ Oversee higher complexity operational and preventive maintenance tasks
+ Manage complex remedial and unscheduled urgent changes
+ Able to be accessible via a mobile device to support on-call escalations.
**Re-occurring responsibilities**
+ Drive root cause analysis on repeatable incidents to help prevent issues in the future
+ Creation of support documentation and scripts
+ Oversee vendor's service delivery and escalation
+ Provide operational consultancy for future-state technologies
+ Support change management process
+ Prioritize activities to align with compliance, regulatory requirements and business objectives.
+ Keep informed of technology solutions initiatives and IT direction across TDBFG in order to provide strong support to the businesses
**Qualifications / Skills / Experience:**
Qualifications include good communication (both written and oral) and interpersonal skills. Candidate must be organized, self motivated, as well as a team player and be able to participate in the knowledge transfer of information with peers and management.
**Technical skills include:**
+ Primary Skills Required:
+ OS - RHEL/Windows
+ Python-Powershell-Bash (Developer mindset)
+ CI/CD/Pipeline Technologies - Terraform / Jenkins / XLR / VRA
+ ITIL processes (change, incident, and problem)
+ Comfortable with Agile methodology
+ Thorough problem determination skills to troubleshoot issues
+ Secondary Skills (Nice to haves):
+ Openstack Technologies
+ VMWare Cloud Technologies
+ DEVOPS Thought Process - Code mindset - automate everything
+ Rundeck
+ HashiCorp Vault
+ Understanding of config management technologies such as Salt / Ansible
**Who We Are**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.
**Additional Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
Cloud Support Engineer
Posted today
Job Viewed
Job Description
Summary of the Role:
The Cloud Support Engineer is responsible to ensure service availability, performance and a good security posture of the systems running in the Cloud environment, in provisioning core infrastructure services of large system.
The operational tasks required need to be fulfilled in a timely, co-operative and professional manner with the other infrastructure engineering teams.
Responsibilities:
- Managing system in cloud environments in accordance with the project requirement and system support role.
- Manage full system stacks from the OS through custom applications and system security using cloud-based computing environments.
- Monitor and analyse systems performance data, syslog, sysreport and tunes operating system (Linux and/or Windows) running in Cloud environment.
- Identifying potential bottlenecks in applications' performance, troubleshoot and resolve Operating System and Application related incidents and issue according to customer's processes.
- Manage the system patching and security hardening implementation.
- Any other ad-hoc duties as required or assigned
Requirements:
- Degree / Diploma in Electrical / Electronic / Computer Engineering / Information Systems or related discipline.
- Minimum 3 years of relevant working experience.
- At least 1 year technical hands-on experience on AWS Cloud and/or Redhat Enterprise system implementation and support.
- Certification as an AWS or equivalent Cloud Computing Engineer is preferred.
- Certification in Linux System is an added advantage.
- Good knowledge in AWS architecture, network infrastructure, Active Directory, Linux Servers; hands-on experience on OS patching and hardening.
- Working knowledge and exposure in Identify and Access Management System will be given priority.
- Automation, scripting experience with Linux Scripting will be an advantage.
- Take initiative, upkeep responsibilities and has a sense of urgency.
- Effective verbal and written communication skills.
- Self-motivated, customer-oriented and a strong team player.
Syslog
System Implementation
Change Management
Cloud Computing
Architect
Active Directory
Scripting
Electrical
Service Desk
RedHat
Windows
Hardening
Disaster Recovery
Virtualization
Linux
Cloud Support Specialist
Posted today
Job Viewed
Job Description
Cloud Support Specialist page is loaded# Cloud Support Specialistremote type:
Hybridlocations:
Singapore, Singaporetime type:
Full timeposted on:
Posted Todayjob requisition id:
R_ **Work Location**:Singapore, Singapore**Hours:**40**Line of Business:**Technology Solutions**Pay Details:**We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.**Job Description:***Department Overview:**The Cloud Operations team, under Cloud Platform, provides escalated production technical support for all of TD Bank (TDBFG) Private Cloud managed technologies; is accountable for day to day technology routines/maintenance in support of enhanced availability of TDBG services.
We are creating new opportunities to continue to support our Private Clouds, Cloud Service Layers and Automation Factory.**Job Description / Accountabilities:**Reporting into Cloud Infrastructure Cloud Operations, the Cloud Support Specialist will be responsible for providing operational support for Platforms and Infrastructure hosted on TD's cloud services. This includes Private Clouds, Cloud Service Layers and Vendor Management.
The role requires familiarity with ITIL processes (change, incident, and problem) and availability for off-hours escalated support.
The successful candidate must operate professionally and transparently within the ITS organization, as well as with other divisions within TD.The Cloud Support Specialist will be responsible for Development to Production Cloud IaaS support and processes. This in order to ensure quality, performance and availability of our hosted services.
This feeds into one of TD’s strategic objectives to deliver continued, secure and highly available systems to TDBG customers and clients.
The successful candidate must have demonstrated ability to learn new technologies and processes, resolve incidents and solving problems by collaborating with others.
As strong technical team member, the candidate provides guidance and support for TD Bank Private Clouds, Cloud Service Layer and VMWare Cloud technology.
Additionally, the Support team is empowered to collaborate within Engineering, Architecture, IT Audit, and Technology Solutions partners to deliver continuous improvements. The end result will advance and integrate with the existing Cloud Infrastructure support model to produce an ITIL compliant ecosystem that minimizes human interactions in support of true cloud solutions.**Resolving tickets*** Provide planning, communication, and reporting of day-to-day ticket metrics and longer term tactical objectives* Level 2 support of TD business line Cloud infrastructure including IaaS/Containers across all production and test environments.* Manage non-standard/complex P1, P2 (Major Incidents), and P3 and P4 incidents and service requests* Ensure customer service satisfaction and enable continuous improvements* Oversee higher complexity operational and preventive maintenance tasks* Manage complex remedial and unscheduled urgent changes* Able to be accessible via a mobile device to support on-call escalations.**Re-occurring responsibilities*** Drive root cause analysis on repeatable incidents to help prevent issues in the future* Creation of support documentation and scripts* Oversee vendor’s service delivery and escalation* Provide operational consultancy for future-state technologies* Support change management process* Prioritize activities to align with compliance, regulatory requirements and business objectives.* Keep informed of technology solutions initiatives and IT direction across TDBFG in order to provide strong support to the businesses**Qualifications / Skills / Experience:**Qualifications include good communication (both written and oral) and interpersonal skills. Candidate must be organized, self motivated, as well as a team player and be able to participate in the knowledge transfer of information with peers and management.**Technical skills include:*** Primary Skills Required:
+ OS – RHEL/Windows
+ Python-Powershell-Bash (Developer mindset)
+ CI/CD/Pipeline Technologies – Terraform / Jenkins / XLR / VRA
+ ITIL processes (change, incident, and problem)
+ Comfortable with Agile methodology
+ Thorough problem determination skills to troubleshoot issues* Secondary Skills (Nice to haves):
+ Openstack Technologies
+ VMWare Cloud Technologies
+ DEVOPS Thought Process – Code mindset – automate everything
+ Rundeck
+ HashiCorp Vault
+ Understanding of config management technologies such as Salt / Ansible**Who We Are**TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.**Our Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.**Additional Information:**
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
**Colleague Development**
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.**Interview Process**
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.**Accommodation**If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.**Our Values**
At TD we’re guided by our purpose to enrich the lives of
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Cloud Support Engineer
Posted today
Job Viewed
Job Description
Overview
Job Title: Cloud Specialist
Company: Ultima
Job Type: Full-Time
Location: Remote (Singapore)
Note: We are not able to provide visa sponsorship or process applications requiring EP eligibility.
About Ultima
Ultima is a leading technology company specializing in cloud solutions and digital transformation services. We help organizations leverage cloud computing to drive innovation and achieve business objectives. We are seeking a talented Cloud Engineer to join our remote team in Singapore.
Job Description
We are looking for a skilled Cloud Engineer with expertise in Azure, Azure DevOps, and Ansible to design, implement, and manage cloud-based solutions for our clients. This is a remote position based in Singapore, and visa sponsorship is not available at this time.
Responsibilities
Collaborate with cross-functional teams to understand client requirements and design cloud solutions aligned with business objectives.
Deploy and manage cloud infrastructure and services on the Azure platform.
Utilize Azure DevOps to implement CI/CD pipelines and IaC practices.
Develop and maintain Ansible playbooks for provisioning and configuration tasks.
Monitor and optimize cloud resources for performance, cost, and security.
Troubleshoot and resolve cloud infrastructure issues and implement preventive measures.
Provide support for infrastructure environments and assist in resolving technical issues.
Stay up-to-date with industry best practices and emerging cloud technologies.
Requirements
Bachelor's degree in computer science, information technology, or related field (or equivalent work experience).
Proven experience as a Cloud Engineer or similar role with a focus on Azure cloud services.
Strong knowledge of Azure infrastructure (VMs, storage, networking, security).
Hands-on experience with Azure DevOps for CI/CD and automation.
Proficiency in Ansible for provisioning and configuration management.
Familiarity with scripting languages (PowerShell, Python) for automation.
Understanding of cloud security best practices and compliance standards.
Excellent problem-solving skills and ability to work independently.
Strong communication and teamwork skills.
Experience in supporting infrastructure environments.
Nice-to-Have
Azure certifications (e.g., AZ-900, AZ-104, AZ-400).
Experience with other cloud platforms (AWS, GCP).
Knowledge of containerization technologies (Docker, Kubernetes).
Familiarity with Terraform for IaC.
Previous experience in a remote work environment.
How to Apply
If you are a passionate Cloud Engineer with a strong Azure, Azure DevOps, and Ansible background, and experience in supporting infrastructure environments, we would love to hear from you. Please submit your resume and a cover letter outlining your qualifications and relevant experience to the provided email address.
Note: Ultima is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Cloud Support Engineer
Posted today
Job Viewed
Job Description
Managing system in cloud environments in accordance with the project requirement and system supportrole
Manage full system stacks from the OS through custom applications and system security using cloud-basedcomputing environments
Monitor and analyse systems performance data, syslog, sysreport and tunes operating system (Linuxand/or Windows) running in Cloud environment
Identifying potential bottlenecks in applications’ performance, troubleshoot and resolve Operating Systemand Application related incidents and issue according to customer’s processes
Manage the system patching and security hardening implementation
Requirements:
Degree / Diploma in Electrical / Electronic / Computer Engineering / Information Systems or related discipline with minimum 3 relevant experience
At least 1 year technical hands-on experience on AWS Cloud and/or Redhat Enterprise system implementation and support
Certification as an AWS or equivalent Cloud Computing Engineer is preferred. Certification in Linux System is an added advantage
Good knowledge in AWS architecture, network infrastructure, Active Directory, Linux Servers; hands-on experience on OS patching and hardening.
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Cloud Support Specialist
Posted today
Job Viewed
Job Description
Job Overview
Cloud Support Specialist – TD Bank, Singapore. Provide operational support for TD’s private cloud infrastructure, including Private Clouds, Cloud Service Layers, Vendor Management, and dev‐to‐prod IaaS support.
Location & Hours
Singapore, Singapore – 40 hours per week.
Responsibilities
Resolve tickets: Provide planning, communication, and reporting of day‐to‐day ticket metrics and long‐term objectives.
Level 2 support for TD business line Cloud infrastructure including IaaS/Containers across all production and test environments.
Manage P1, P2, P3 and P4 incidents and service requests.
Ensure customer service satisfaction and continuous improvement.
Oversee higher‐complexity operational and preventive maintenance tasks.
Manage complex remedial and unscheduled urgent changes.
Be accessible via mobile device for on‐call escalations.
Drive root‐cause analysis on repeatable incidents.
Create support documentation and scripts.
Oversee vendor service delivery and escalation.
Provide operational consultancy for future‐state technologies.
Support change management processes.
Prioritize activities in alignment with compliance, regulatory and business objectives.
Keep informed of technology solutions initiatives and IT direction across TD.
Qualifications & Skills
Good communication, both written and oral, and interpersonal skills.
Organized, self‐motivated, team player, and able to transfer knowledge to peers and managers.
Technical Skills – Primary
OS – RHEL/Windows
Python, PowerShell, Bash (developer mindset)
CI/CD Pipeline Technologies – Terraform, Jenkins, XLR, VRA
ITIL processes (change, incident, problem)
Comfortable with Agile methodology
Problem determination and troubleshooting
Technical Skills – Secondary
OpenStack Technologies
VMware Cloud Technologies
DEVOPS mindset – code automation
Rundeck
HashiCorp Vault
Configuration management – Salt, Ansible
About TD
TD is one of the world’s leading global financial institutions, the fifth largest bank in North America by branches. We deliver customer experiences to millions of households and businesses worldwide.
Position Details
Seniority level: Entry level
Employment type: Full‐time
Job function: Other
Industry: Banking
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Cloud Support Engineer
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Cloud Support Engineer
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Canonical
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Cloud Support Engineer
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Canonical
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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
We are hiring a Cloud Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.
We regularly solve interesting, technical problems. From triaging complex Cloud environment issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. We are rapidly expanding and are looking for talented problem solvers with a passion for working on the next generation of Ubuntu solutions for our customers.
Location:
This is a globally remote role, unless specified otherwise.
The role entails
Investigate issues reported by customers by researching and escalating issues
Work to resolve complex customer problems related to Canonical's portfolio of products.
Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
Participate in a regular weekend working rotation.
Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.
What are we looking for in you
Professional written and spoken English with excellent presentation skills
Exceptional academic track record from both high school and university
Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
Track record of going above-and-beyond expectations to achieve outstanding results
Hands-on and extensive working experience in supporting Linux systems including 3 or more of:
Virtualization / Cloud - primarily using KVM or OpenStack.
Containers - especially with Docker, LXD/LXC, or Kubernetes.
Storage technologies - block, object and network.
Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.).
Cloud computing expertise in provisioning, monitoring, orchestration, etc.
Advanced troubleshooting experience:
Linux integration with other environments (authentication/directory services, network file systems, etc.).
Ability to navigate effectively stack traces and logs, and advise on next steps.
Solid understanding of OS and Application level bugs and when to escalate to the correct team.
Programming fundamentals in any language.
Extensive Customer support experience is key:
Customer needs are top priority.
Communicate professionally, emphatically, clearly and set the right expectations.
Ability to travel internationally twice a year for company events up to two weeks long.
What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass, and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
Seniority level Entry level
Employment type
Employment type Full-time
Job function
Job function Information Technology
Industries Software Development
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DevOps Engineer / Site-Reliability Engineer
Customer Success Technical Engineer - APAC
Senior Data Center Ethernet Network Engineer
Principal Network Development Engineer - Network Reliability Engineering
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Cloud Support Engineer
Posted today
Job Viewed
Job Description
Thought Machine’s mission is bold – to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.
We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $.7bn. Our investors include Temasek, Standard Chartered Ventures, Molten Ventures, Eurazeo, Intesa Sanpaolo, Nyca Partners, JPMorgan Chase Strategic Investments, and more.
We have created a culture enabling our team to produce the best work in the industry, ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the most generous employee share package in the industry. We've been named in the IDC list of top 100 fintechs, and the Singapore HR Awards awarded us Gold and Silver for our workplace culture and employee experience.
The Cloud Support Engineers are a global team, operating a 24/7 shift pattern working closely with our Clients, Client Success Managers, Client Delivery Teams and Engineering. Our Cloud Support Engineers perform the crucial task of providing world class support and ongoing maintenance for our clients, o perating at a comprehensive technical level to validate and triage technical issues received from clients, perform initial diagnostics and engage our engineering support team to resolve incidents within the agreed service levels.
Cloud Support Engineers will also assist clients during the full lifecycle of the product from cloud infrastructure provisioning, product installation to production rollout and ongoing support, managing client communications 24x7 to proactively engage clients on identified incidents along with responding to client issues and ensuring a speedy resolution.
Duties
Being part of a multi-region Cloud Support Engineer shift pattern to ensure global 24x7 client coverage.
Understanding, investigating and resolving client technical queries and issues.
Validating core infrastructure, platform and banking layer issues.
Reviewing logs, alerts, traces to spot anomalies and progress investigations.
Analysing internal and client-hosted observability tools.
Owning assigned tickets and ensuring clients are updated on the incidents’ progress, timeframes and resolution plans.
Working with L3 engineering support in line with agreed service levels.
Collaborating with the wider engineering teams, obtaining a deep technical understanding of Vault and associated roadmap.
Provisioning cloud infrastructure from account creation through to production cluster management for our SaaS product.
Performing major and minor product upgrades and releases for our SaaS product.
Assisting clients with installing and configuring the product following best practices.
Working with Engineers and Client Success Managers to conduct root cause analysis on technical issues.
Requirements
Providing technology support into financial institutions, or enterprise firms.
Ability to explain technical concepts to technical and non-technical stakeholders.
Experience analysing monitoring tools, generated logs and associated dashboards, with the a bility to independently spot trends and identify patterns within these items.
Able to create utilities to analyse log dumps.
Desire and ability to learn and work with engineers to resolve issues and evolve the technical aspects of Vault.
Understanding the concepts of cloud infrastructure and distributed systems.
Hands-on experience with Kubernetes or other container orchestration tools such as OpenShift or Docker Swarm to at least CKAD level.
Hands-on experience with containerised applications and microservices and ability to easily articulate these concepts.
Exposure to CI/CD pipelines such as Jenkins, ArgoCD, etc.
Ability to write in languages such as Python, Go or Java.
Familiarity with CSPs such as AWS or GCP and a good level of exposure to their admin consoles and other facilities.
In client-facing support, integration, implementation engineering or solution architecture roles, in B2B software product companies.
Highly competitive salary
25 days holiday and public holidays
Competitive maternity and paternity leave
$1 500 SGD per year flexible spend benefit
All the latest tech you need
A talented and experienced team as your colleagues
An environment where we encourage learning and progress
Thought Machine is committed to making a measurable positive impact on people's everyday lives. We are an equal-opportunity employer and value diversity at our company. We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description.
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Cloud Support Engineer
Posted today
Job Viewed
Job Description
Thought Machine – Cloud Support Engineer
Thought Machine’s mission is bold – to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $.7bn. Our investors include Temasek, Standard Chartered Ventures, Molten Ventures, Eurazeo, Intesa Sanpaolo, Nyca Partners, JPMorgan Chase Strategic Investments, and more. We have created a culture enabling our team to produce the best work in the industry, ensuring we have fun along the way. We’re regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the most generous employee share package in the industry. We’ve been named in the IDC list of top 100 fintechs, and the Singapore HR Awards awarded us Gold and Silver for our workplace culture and employee experience.
The Cloud Support Engineers are a global team, operating a 24/7 shift pattern working closely with our Clients, Client Success Managers, Client Delivery Teams and Engineering. Our Cloud Support Engineers perform the crucial task of providing world class support and ongoing maintenance for our clients, operating at a comprehensive technical level to validate and triage technical issues received from clients, perform initial diagnostics and engage our engineering support team to resolve incidents within the agreed service levels. They will also assist clients during the full lifecycle of the product from cloud infrastructure provisioning, product installation to production rollout and ongoing support, managing client communications 24x7 to proactively engage clients on identified incidents along with responding to client issues and ensuring a speedy resolution.
Responsibilities
Being part of a multi-region Cloud Support Engineer shift pattern to ensure global 24x7 client coverage.
Understanding, investigating and resolving client technical queries and issues.
Validating core infrastructure, platform and banking layer issues.
Reviewing logs, alerts, traces to spot anomalies and progress investigations.
Analysing internal and client-hosted observability tools.
Owning assigned tickets and ensuring clients are updated on the incidents’ progress, timeframes and resolution plans.
Working with L3 engineering support in line with agreed service levels.
Collaborating with the wider engineering teams, obtaining a deep technical understanding of Vault and associated roadmap.
Provisioning cloud infrastructure from account creation through to production cluster management for our SaaS product.
Performing major and minor product upgrades and releases for our SaaS product.
Assisting clients with installing and configuring the product following best practices.
Working with Engineers and Client Success Managers to conduct root cause analysis on technical issues.
Qualifications
Essential
Providing technology support into financial institutions, or enterprise firms.
Ability to explain technical concepts to technical and non-technical stakeholders.
Experience analysing monitoring tools, generated logs and associated dashboards, with the ability to independently spot trends and identify patterns within these items.
Able to create utilities to analyse log dumps.
Desire and ability to learn and work with engineers to resolve issues and evolve the technical aspects of Vault.
Linux experience.
System administration experience.
Understanding the concepts of cloud infrastructure and distributed systems.
Desirable
Hands‐on experience with Kubernetes or other container orchestration tools such as OpenShift or Docker Swarm to at least CKAD level.
Hands‐on experience with containerised applications and microservices and ability to easily articulate these concepts.
Exposure to CI/CD pipelines such as Jenkins, ArgoCD, etc.
Ability to write in languages such as Python, Go or Java.
Familiarity with CSPs such as AWS or GCP and a good level of exposure to their admin consoles and other facilities.
In client-facing support, integration, implementation engineering or solution architecture roles, in B2B software product companies.
Benefits
Highly competitive salary
Bonus incentive
Healthcare
25 days holiday and public holidays
Competitive maternity and paternity leave
$1,500 SGD per year flexible spend benefit
All the latest tech you need
A talented and experienced team as your colleagues
An environment where we encourage learning and progress
Thought Machine is committed to making a measurable positive impact on people's everyday lives. We are an equal‐opportunity employer and value diversity at our company. We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description.
Seniority level: Mid‐Senior level. Employment type: Full‐time. Job function: Engineering and Information Technology. Industries: Software Development and IT Services and IT Consulting.
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