What Jobs are available for Cloud Communications in Singapore?

Overview
Involved in IT Infrastructure design, Project Management assignments, Strategy formation assignments and Procurement advisory assignments for various clients.
Led and delivered multiple small to medium sized development and enhancement of projects.
Performed project estimation, planning, monitoring and control for different stages of the project.
Handled end to end service management, process development and project evaluation in line with business case.
Capturing Client's Technology requirements, IT Project Management, IT Operations, Infrastructure Management, Datacenter Operation Management, Vendor Management, IT Procurement.
Cloud migration and security
Lead the assessment of existing on-premises infrastructure and applications to determine cloud readiness and identify migration and evaluate the security posture of current environments. Ensure security risks are identified early and plan for appropriate mitigation during the cloud migration.
Develop and execute comprehensive cloud migration strategies, including roadmap, timelines, and resource allocation, for both AWS and Azure platforms.
Analyze cloud costs, implement cost optimization measures, and establish cost control mechanisms.
Ensure security best practices are integrated throughout the migration process, adhering to industry standards and compliance requirements. Implement security assessments for cloud readiness, focusing on identity and access management (IAM), encryption, and compliance with industry standards (e.g., GDPR, SOC 2). Collaborate with the security team to align security controls with the migration strategy.
Identify, assess, and address security risks associated with cloud migration, such as data breaches, unauthorized access, and data loss. Develop a security-focused contingency plan that includes encryption of sensitive data, multi-factor authentication (MFA), and proper network segmentation to ensure compliance and business continuity.
Establish and maintain highly available and scalable cloud environments, ensuring optimal performance and reliability.
Build, manage, and mentor a high-performing cloud operations team, fostering a culture of collaboration and continuous improvement.
Implement robust monitoring and alerting systems, leveraging automation tools to streamline operational tasks and improve efficiency.
Lead incident response efforts, ensuring timely resolution of issues and minimizing service disruptions.
Continuously analyze cloud performance, identify areas for improvement, and implement optimization strategies.
Maintain a secure cloud environment, implementing security controls, conducting regular audits, and staying abreast of security threats and vulnerabilities. Continuously ensure the maintenance of a secure cloud environment post-migration by implementing security controls, conducting regular audits, and staying abreast of emerging threats and vulnerabilities. Lead the effort to monitor and address security incidents, utilizing tools like AWS GuardDuty, Azure Security Center, and other cloud-native security solutions.
Work closely with development, security, and business stakeholders to ensure alignment between cloud operations and business objectives.
Implement regular security vulnerability assessments, penetration testing, and security patch management in cloud environments. Establish a security culture within the cloud operations team by ensuring ongoing training, awareness, and monitoring of emerging security threats (e.g., zero-day exploits, DDoS attacks).
Ensure that the cloud environment is disaster recovery-ready by enforcing security controls in backup processes, conducting regular security drills, and ensuring that sensitive data is encrypted and securely stored in cloud backups.
Qualifications
Bachelor Degree in Computer Science, Information Technology, or a related field
Minimum 10 years of experiences in IT operations, with at least 5 years in a cloud environment
Strong understanding of AWS and Azure cloud platforms, including architecture, services, DevOps and best practices
Relevant cloud certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert)
Proven experience in migrating applications and infrastructure to the cloud
Expertise in cloud security, including identity and access management, network security, and data protection
Experience with infrastructure-as-code tools (e.g., Terraform, CloudFormation) and automation tools (e.g., Ansible, Puppet, Chef)
Strong leadership and communication skills, with the ability to build and motivate teams
Excellent analytical and problem-solving skills
Candidates with experience containerization technologies (e.g., Docker, Kubernetes) and serverless computing would be an advantage
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Responsibilities:

Service Delivery Management:

• Lead and manage the service delivery teams responsible for application maintenance, cloud (public, private, hybrid), and on-premises infrastructure services.
• Ensure services are delivered in accordance with contractual obligations, meeting or exceeding service level agreements (SLAs).
• Develop and implement service delivery strategies, processes, and procedures to optimize efficiency and effectiveness.
• Oversee incident, problem, and change management processes, ensuring timely resolution and minimal disruption to clients.
• Conduct regular service reviews with clients to assess performance, identify areas for improvement, and foster strong relationships.

Team Leadership:

• Build, mentor, and motivate high-performing service delivery teams.
• Provide guidance, coaching, and development opportunities to team members.
• Foster a culture of collaboration, accountability, and continuous improvement.

Technical Expertise:

• Maintain a strong understanding of industry best practices and emerging technologies in application maintenance, cloud computing, and on-premises infrastructure.
• Provide technical guidance and oversight to ensure solutions are robust, scalable, and secure.
• Stay abreast of relevant certifications and training to maintain a high level of technical competency.

Client Relationship Management:

• Build and maintain strong relationships with key client stakeholders.
• Serve as a trusted advisor, providing strategic guidance and recommendations on technology solutions.
• Proactively address client concerns and escalations, ensuring timely and effective resolution.

Financial Management:

• Contribute to the development and management of service delivery budgets.
• Monitor and control costs, identifying opportunities for optimization.
• Track and report on key performance indicators (KPIs) related to service delivery.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred.
• 10+ years of progressive experience in IT service delivery, with at least 5+ years in a leadership role.
• Proven track record of successfully delivering application maintenance, cloud, and on-premises infrastructure services to public and private sector clients.
• Experience managing large, complex IT environments.
• Experience with ITIL framework and best practices.

Certifications:

• ITIL v4 Foundation (required)
• ITIL v4 Managing Professional (preferred)
• Cloud certifications (AWS, Azure, GCP) are highly desirable
• Project Management certifications (PMP) are a plus

Skills:

• Excellent leadership, communication, and interpersonal skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to work effectively in a fast-paced, demanding environment.
• Ability to manage multiple projects and priorities simultaneously.
• Strong understanding of IT security best practices.

Additional Desirable Qualifications:

• Experience with Agile methodologies
• Experience with DevOps practices
• Knowledge of IT governance and compliance frameworks (e.g., ISO 27001, NIST)

Apply, please kindly email your updated resume to 

Only shortlisted applicants will be notified.

APBA TG Human Resource Pte Ltd (14C7275) | Akshya R (R

Responsibilities:

Service Delivery Management:

• Lead and manage the service delivery teams responsible for application maintenance, cloud (public, private, hybrid), and on-premises infrastructure services.
• Ensure services are delivered in accordance with contractual obligations, meeting or exceeding service level agreements (SLAs).
• Develop and implement service delivery strategies, processes, and procedures to optimize efficiency and effectiveness.
• Oversee incident, problem, and change management processes, ensuring timely resolution and minimal disruption to clients.
• Conduct regular service reviews with clients to assess performance, identify areas for improvement, and foster strong relationships.

Team Leadership:

• Build, mentor, and motivate high-performing service delivery teams.
• Provide guidance, coaching, and development opportunities to team members.
• Foster a culture of collaboration, accountability, and continuous improvement.

Technical Expertise:

• Maintain a strong understanding of industry best practices and emerging technologies in application maintenance, cloud computing, and on-premises infrastructure.
• Provide technical guidance and oversight to ensure solutions are robust, scalable, and secure.
• Stay abreast of relevant certifications and training to maintain a high level of technical competency.

Client Relationship Management:

• Build and maintain strong relationships with key client stakeholders.
• Serve as a trusted advisor, providing strategic guidance and recommendations on technology solutions.
• Proactively address client concerns and escalations, ensuring timely and effective resolution.

Financial Management:

• Contribute to the development and management of service delivery budgets.
• Monitor and control costs, identifying opportunities for optimization.
• Track and report on key performance indicators (KPIs) related to service delivery.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred.
• 10+ years of progressive experience in
  IT service delivery
  , with at least
  5+ years in a leadership role.
• Proven track record of successfully delivering application maintenance, cloud, and on-premises infrastructure services to public and private sector clients.
• Experience managing large, complex IT environments.
• Experience with
  ITIL framework
  and best practices.

Certifications:

• ITIL v4 Foundation (required)
• ITIL v4 Managing Professional (preferred)
• Cloud certifications (AWS, Azure, GCP) are highly desirable
• Project Management certifications (PMP) are a plus

Skills:

• Excellent leadership, communication, and interpersonal skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to work effectively in a fast-paced, demanding environment.
• Ability to manage multiple projects and priorities simultaneously.
• Strong understanding of IT security best practices.

Additional Desirable Qualifications:

• Experience with Agile methodologies
• Experience with DevOps practices
• Knowledge of IT governance and compliance frameworks (e.g., ISO 27001, NIST)

Apply, please kindly email your updated resume to

.

Only shortlisted applicants will be notified.

APBA TG Human Resource Pte Ltd (14C7275) | Akshya R (R

Job Description

Do you love technology and thrive in a fast-paced IT environment?  

Are you passionate about the intersection of collaboration, communication, and innovation?  

Do you find yourself constantly exploring the latest tools that make hybrid work smarter and more seamless?

If you're energized by the idea of building cutting-edge meeting experiences, optimizing voice infrastructure, and proactively monitoring the tools that keep teams connected — we want you on our team.

We're looking for a Unified Communications Engineer who isn't just technically skilled, but who brings curiosity, ownership, and a desire to shape the way people work. In this role, you'll be a key player in ensuring our global communication ecosystem is reliable, modern, and forward-thinking.

Key Responsibilities

• Requires specialized in depth knowledge and expertise in multiple UC technologies to provide innovative solutions, solve complex problems, and influence strategy and process. Interprets internal and external business requirements to recommend best practices. Works independently, with guidance in only the most complex situations. May lead functional teams or projects.
• Technical SME for 2 or more disciplines/technologies and/or processes, Identify and execute continuous improvement projects for existing systems, Recommend architectural changes as perceived needs arise, Serve as single-technology workgroup lead for operational contractors
• Resolve more complex problem tickets, Identify and resolve problem level tickets, Respond and lead multiple system outages, Support cross functional initiatives as required
• Defines and develops IT project portfolio management compliance KPIs.  Coordinates project portfolio reivews, resource planning, and vendor performance reviews.
• Conducts internal/external reviews and audits, collaborating on internal and external expectations. Coordinates resolutions of audit findings.
• Monitors and reports on core IT compliance processes, including project and program management methodology and documentation.
• Manages contingent workers for both project and support Services and project execution.  Responsible for timely onboarding, offboarding and renewal of contingent workers and review and approval of contingent workers timesheets.  Enforces adherence to compliance processes and procedures.

Functional Knowledge

• Manage and support Microsoft Teams collaboration and voice platform, including Teams Rooms, Teams Phone, and voice integrations
• Troubleshoot and maintain voice infrastructure, including SIP, SBCs, gateways, QoS, and call flow analysis
• Support Crestron, Logitech, and BYOD-based meeting room environments globally
• Provide expert support across major platforms (Zoom, Webex, Google Meet) to ensure compatibility and best practices
• Own monitoring and alerting of UC environments using advance monitoring tools and industry BKM's
• Evaluate and implement emerging technologies to improve UC experience and reliability
• Develop documentation and training for IT and end users
• Collaborate with vendors and global teams for rollout and issue resolution

We are seeking a highly skilled Messaging and Collaboration Engineer to join our team. This role involves the management, administration, and maintenance of messaging and collaboration infrastructure – Microsoft Exchange On-Premise and Office 365 services including MS Teams, OneDrive, and Azure AD.

• Management, administration, and maintenance of Messaging and collaboration infrastructure - Microsoft Exchange On-Premise and Office 365 services including MS Teams, OneDrive, and Azure AD.
• Troubleshooting MS Teams issues and gathering required call quality reports.
• Experience in managing the Azure Cloud (IaaS).
• Providing after-hours and weekend support as needed.
• Create and manage documentations related to Messaging and collaboration.
• Resolving incidents, implementing changes, and coordinating with Vendors, other regional, and Global teams as required.
• Closely working with other Infrastructure Support teams.

We are looking for a Unified Communications Engineer to help grow, monitor and manage our global voice and video infrastructure. This role sits within our larger IT group and will require you to deliver smart solutions in a fast-paced environment without disrupting the daily workflow.
The Unified Communications team is responsible for end-user setup (devices and profiles), asset management and all infrastructure related to collaboration and telephony. Our projects include improving tooling and monitoring, refreshing hardware for meeting rooms and executing software and hardware configuration changes globally, while minimising downtime for various collaboration services.
Our UC Engineers are experts at multitasking, monitoring alarms generated by our voice and video systems and juggling project-related tasks, all while serving as an escalation point for users and other technology groups. You'll interface daily with different tech teams across the firm — IT Operations, Cybersecurity and Networking — to provide capacity planning, develop standards and best practices and improve documentation across our global UC infrastructure.
The right candidate will be passionate about solving complex problems and supporting users with robust and flexible technical solutions.
About You
Have 7+ years of in-depth experience configuring and supporting the Cisco UC and Collaboration Product Suite in a multi-cluster environment, including:
Cisco Unified Communications Manager versions 12.5+
Have excellent knowledge of SIP, including implementing Session Border Controllers and PSTN SIP trunking
Understand UC compliance products, and have experience with modern voice recording platforms (Verint, Nice, Calabrio, etc.) and messaging archiving products (Movius, LeapXpert, Smarsh, etc.)
Have a working knowledge of Cisco APIs related to UC products, and experience with creating API automations using Python, PowerShell, etc.
Experienced with upgrading and maintaining Cisco UC products, including supporting phones, softphones and video conferencing endpoints
Experienced with integrating cloud-based conferencing technologies (Webex, Zoom, Teams, etc.) to on-premise infrastructure
Able to collect and interpret log files, collaborate with support partners to solve problems while maintaining system stability and properly manage expectations with colleagues and users
Familiar with the virtualisation of Cisco UC applications on enterprise-grade servers (HPE, Dell, Cisco, etc.)
Have a strong understanding of current security standards and expectations, and the ability to troubleshoot and use creative thinking to resolve issues
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Job Title: Cloud Services Professional

This is a unique opportunity to join our organization as a Cloud Services Professional.

The role will involve managing and maintaining Microsoft 365 services, including Intune, Microsoft Defender for Endpoint (MDE), Purview, and Conditional Access Policies.

The ideal candidate will have a solid understanding of infrastructure security, project management, and vendor coordination, along with foundational scripting skills in PowerShell or Python.

Responsibilities:

• Manage and maintain Microsoft 365 services.
• Configure and support mobile device management (MDM) and mobile application management (MAM) through Microsoft Intune.
• Implement and maintain information protection and compliance policies via Microsoft Purview.

Key Responsibilities :

• 1. M365 Administration:
• - Manage and maintain Microsoft 365 services.
• - Configure and support mobile device management (MDM) and mobile application management (MAM) through Microsoft Intune.
• - Implement and maintain information protection and compliance policies via Microsoft Purview.
• 2. Windows Endpoint & Server Management:
• - Manage Windows 10/11 device deployment, imaging, updates, and policies via Intune and Group Policy.
• - Apply CIS benchmarks to harden Windows environments and conduct regular compliance reviews.
• - Perform regular patch management, vulnerability scanning, remediation, and reporting using tools such as WSUS, Defender for Endpoint, Intune or other industry tools.
• 3. Infrastructure Security:
• - Maintain and enforce Active Directory (AD) policies, including password policies, group management, and access controls.
• - Administer Defender for Endpoint for threat detection and response.
• - Support identity and access management best practices and participate in internal security audits.
• 4. Scripting and Automation:
• - Write and maintain PowerShell or Python scripts for automating tasks such as account creation, security audits, patching, and reporting.
• - Assist in creating and maintaining documentation for automation processes.

Requirements:

• • Bachelor's degree in information technology, Computer Science, or a related discipline.
• • Minimum 5 years of experience in IT infrastructure roles, with at least 3 years in M365 administration.
• • Proficiency in Microsoft Intune, Microsoft Defender for Endpoint, and Purview.

Join to apply for the
Senior Principal Cloud Services Sales Specialist
role at
NTT DATA, Inc.
3 days ago Be among the first 25 applicants
Join to apply for the
Senior Principal Cloud Services Sales Specialist
role at
NTT DATA, Inc.
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.
Additional Career Level Description:
Knowledge and application:
Applies extensive knowledge of theories, practices, and design matters within and across functional areas.
Leads the application of existing principles and guides development of new ideas.
Problem solving:
Works on issues that impact future success or addresses future concepts and products where solutions are devised based on limited information and requires judgment.
Interaction:
Creates formal networks with key decision makers and widely recognized as expert and thought leader by both internal and external community.
Manages issues across significantly divergent audiences, reconciling multiple stakeholder views to resolve issues that have longer term impacts.
Impact:
Translates organizational vision into functional plans, exercising wide latitude in determining objectives and approaches to critical assignments.
Results impact the medium to long term goals of multiple functional areas.
Accountability:
Accountable for results which may impact the entire function.
Financial impact can be broad and have far reaching impact on the organization but is not easily quantifiable.
Workplace type:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Engineering and Information Technology
Industries IT Services and IT Consulting
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