82 Clinical Operations jobs in Singapore

Direct message the job poster from Progression Search

Our client is a fast-growing primary care group committed to transforming community healthcare in Singapore while operating multidisciplinary clinics focused on preventive, accessible, and patient-centered care and scaling rapidly to grow their network of clinics.

Their mission is to empower healthier communities through innovative care models, strong partnerships, and a collaborative team of dedicated healthcare professionals.

What You’ll Do

As their Clinical Operations Manager, you’ll oversee day-to-day operations across our group of GP clinics. This role is critical in ensuring high clinical standards, operational efficiency, and an excellent patient experience across multiple locations. The ideal candidate is a strategic thinker with strong leadership and execution capabilities in the private primary care sector.

Multi-Clinic Operations Management

• Oversee and standardize clinic workflows, patient journey, and operational SOPs across all locations.
• Monitor clinic performance, address operational issues, and ensure optimal staffing and resource utilization.
• Conduct regular site visits and audits to maintain consistency in care delivery.
• Lead, coach, and support clinic managers, nurses, and front-line staff across all branches.
• Manage recruitment, onboarding, and performance reviews in collaboration with HR.
• Foster a service-oriented culture aligned with the group’s vision and values.

Compliance, Licensing & Quality Assurance

• Ensure compliance with MOH regulations, PHMC Act, workplace safety, and infection control standards.
• Oversee clinic license renewals, audits, and clinical governance frameworks.
• Maintain incident reporting, service recovery, and continuous quality improvement initiatives.

Performance Monitoring & Business Support

• Collaborate with finance and senior management on budgeting, cost control, and clinic profitability.
• Identify and implement operational improvements and cost-efficiency initiatives.

Customer Service & Experience

• Champion high standards of patient care and service delivery
• Handle escalated patient complaints and develop service recovery protocols.
• Lead initiatives to enhance patient loyalty, online reviews, and customer satisfaction.
• Standardize procurement and stock management across clinics.
• Manage relationships with medical vendors, equipment suppliers, and maintenance contractors.

Requirements:

• Bachelor’s degree in a relevant discipline (e.g. Healthcare, Life Sciences, Business).
• Candidates with strong experience in clinical operations, staff management, and compliance (MOH, PHMC) are encouraged to apply.
• Minimum 3 years of experience in clinical operations, with multi-site management experience in private healthcare or GP clinic settings.
• Strong leadership, analytical, and communication skills.
• Proficient in clinic systems (e.g. Plato, e-claims, inventory software).

• Seniority level Associate

• Employment type Full-time

• Job function Health Care Provider
• Industries Health and Human Services, Hospitals and Health Care, and Public Health

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Get notified about new Clinical Operations Manager jobs in Singapore, Singapore .

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Direct message the job poster from Progression Search

Our client is a fast-growing primary care group committed to transforming community healthcare in Singapore while operating multidisciplinary clinics focused on preventive, accessible, and patient-centered care and scaling rapidly to grow their network of clinics.

Their mission is to empower healthier communities through innovative care models, strong partnerships, and a collaborative team of dedicated healthcare professionals.

What You’ll Do

As their Clinical Operations Manager, you’ll oversee day-to-day operations across our group of GP clinics. This role is critical in ensuring high clinical standards, operational efficiency, and an excellent patient experience across multiple locations. The ideal candidate is a strategic thinker with strong leadership and execution capabilities in the private primary care sector.

Multi-Clinic Operations Management

• Oversee and standardize clinic workflows, patient journey, and operational SOPs across all locations.
• Monitor clinic performance, address operational issues, and ensure optimal staffing and resource utilization.
• Conduct regular site visits and audits to maintain consistency in care delivery.
• Lead, coach, and support clinic managers, nurses, and front-line staff across all branches.
• Manage recruitment, onboarding, and performance reviews in collaboration with HR.
• Foster a service-oriented culture aligned with the group’s vision and values.

Compliance, Licensing & Quality Assurance

• Ensure compliance with MOH regulations, PHMC Act, workplace safety, and infection control standards.
• Oversee clinic license renewals, audits, and clinical governance frameworks.
• Maintain incident reporting, service recovery, and continuous quality improvement initiatives.

Performance Monitoring & Business Support

• Collaborate with finance and senior management on budgeting, cost control, and clinic profitability.
• Identify and implement operational improvements and cost-efficiency initiatives.

Customer Service & Experience

• Champion high standards of patient care and service delivery
• Handle escalated patient complaints and develop service recovery protocols.
• Lead initiatives to enhance patient loyalty, online reviews, and customer satisfaction.
• Standardize procurement and stock management across clinics.
• Manage relationships with medical vendors, equipment suppliers, and maintenance contractors.

Requirements:

• Bachelor’s degree in a relevant discipline (e.g. Healthcare, Life Sciences, Business).
• Candidates with strong experience in clinical operations, staff management, and compliance (MOH, PHMC) are encouraged to apply.
• Minimum 3 years of experience in clinical operations, with multi-site management experience in private healthcare or GP clinic settings.
• Strong leadership, analytical, and communication skills.
• Proficient in clinic systems (e.g. Plato, e-claims, inventory software).

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Health and Human Services, Hospitals and Health Care, and Public Health

Referrals increase your chances of interviewing at Progression Search by 2x

Get notified about new Clinical Operations Manager jobs in Singapore, Singapore .

Senior Manager/Manager, Clinical Operations

Sr Asst Manager / Manager (Clinical Governance & Quality)

Manager, Clinical Quality Management Unit

Assistant Manager / Senior Assistant Manager, Medical Affairs Clinical Governance

Associate Clinical Trial Manager - PhD / Post-Doc (Oncology)

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Strategic Operations Assistant Manager / Manager

Clinical Trial Manager ((Cardiovascular, Renal & Metabolic Disease (CVRM))

Associate Clinical Trial Manager - PhD / Post-Doc - Infectious Disease

Associate Clinical Trial Manager - PhD / Post-Doc ((Cardiovascular, Renal & Metabolic Disease (CVRM))

Associate Clinical Trial Manager (PhD, nuclear medicine / radiopharmaceuticals / radiation oncology)

Nurse Manager / Nurse Clinician, Operating Theatre

Nurse Manager / Clinician (Operating Theatre)

Senior Executive / Assistant Manager, Underwriting (Raffles Health Insurance)

Project Coordinator (Senior Executive/ Asst Manager), Clinical Service Planning

Clinical Manager Cardiology Ultrasound APAC

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• Communicate effectively with patients, families, and visitors upon arrival and departure.
• Manage patient registration using our clinical software system.
• Dispense medications to patients, providing clear instructions on dosage and frequency.
• Familiarize yourself with medication preparation and dosing for various types of drugs and non-drug items.
• Process payments from patients using our Point of Sales system.
• Handle laboratory test administration, radiology, and scanning services from vendors.
• Conduct regular stock takes and inventory management.
• Adhere to company policies and standard operating procedures.
• Maintain a safe and clean working environment by following established protocols.
• Collaborate with colleagues to achieve shared goals.
• Handle billing and insurance claims for corporate clients and follow up as needed.
• Assist colleagues and supervisors as required.

• Clinic skills competency
• Basic knowledge of Clinic Management System (Plato)
• Knowledge of drug dispensing principles
• Understanding of company services
• Point of Sales system expertise
• Ability to manage electronic and paper filing systems

Job Summary

The Clinic Operations Manager will oversee the day-to-day activities of our healthcare facility. Key responsibilities include:

• Ensuring operational readiness in line with our service standards.
• Providing exceptional patient care and support, including registration, discharge, and appointment bookings.
• Assisting doctors/nurses with consultations and preparing relevant documents.
• Responding to client requests, emails, and phone inquiries.
• Maintaining accurate records and reporting on key performance indicators.

Requirements

• A degree in a related field or equivalent experience.
• A minimum of 2-3 years of experience working in a similar role, preferably in private clinics or public healthcare institutions.

What We Offer

We provide a supportive work environment, opportunities for professional growth, and competitive compensation packages.

About Us

We are a leading healthcare provider dedicated to delivering high-quality services to our clients.

Patient Service Executive

• Oversee daily operations of the clinic
• Coordinate with various departments to ensure efficient clinic workflow
• Support in developing and implementing policies and procedures aligned with Workplace Safety & Health (WSH)
• Monitor clinic service standards and process improvements
• Assist with administrative and operational planning with management

• Degree in healthcare or relevant field
• At least 5 years' experience in clinic operations (healthcare preferred)

The ideal candidate will possess excellent analytical, interpersonal and leadership skills, as well as the ability to prioritize tasks effectively. They will also have strong communication and presentation skills, with the ability to work well in a team environment.

Job Summary:

The Clinic Assistant will be responsible for providing exceptional support to our healthcare team in a fast-paced clinical environment. This role involves performing various administrative and clinical tasks, including patient registration, appointment scheduling, referral bookings, and cashiering duties when required.

Key Responsibilities:

• Provide frontline operations support, ensuring smooth day-to-day clinic operations.
• Attend to walk-in patients, phone enquiries, and emails in a timely and professional manner.
• Support doctors with language translation and chaperon activities as needed.
• Maintain accurate and organized patient records.
• Ensure proper management of drug inventory and facility maintenance.
• Comply with patient confidentiality and data protection regulations.
• Perform phlebotomy duties when required.
• Adhere to Standard Operating Procedures (SOPs) and perform routine checks/audits.
• Responsible for daily operations matters, including collating patient management indicators for presentation to management.
• Assist in coverage of other facilities when required.

Requirements:

• Minimum GCE 'N'/'O'/'A' Levels, NITEC or Diploma Holders.
• Valid phlebotomy certificate (if any).
• Frontline customer service experience is an added advantage.
• Relevant work experience in the healthcare industry would be beneficial.
• Experience working with diverse groups of professionals/personnel.

Preferred Skills:

• Able to multitask, PC literate, and work effectively in a dynamic environment.
• Good team player with excellent interpersonal skills.
• Ability to commence work immediately is an added advantage.
• Excellent communication and interpersonal skills.
• 5.5 work week.

The role of a Clinical Operations Assistant involves providing support to the clinical team in managing day-to-day operations.

• Perform various administrative and clinical duties as assigned by supervisors
• Schedule patient appointments and manage smooth clinic operations
• Assist in maintaining high-quality clinical services
• Register patients and provide excellent customer service
• Process prescriptions accurately and ensure timely dispensing of medications
• Manage billing transactions and maintain accurate records
• Oversee inventory management and replenish stock as needed
• Operate the Clinic Management System efficiently

• Minimum 1 year of working experience in a healthcare setting
• Excellent communication and interpersonal skills

Candidates with relevant experience and skills are encouraged to apply for this exciting opportunity.

Key Job Responsibilities:

• Greet and check-in patients, ensuring a warm and welcoming experience
• Schedule appointments to optimize clinic workflow
• Handle patient claims, including TPA, CHAS, third-party insurance, etc.
• Manage clinic finances and billing processes
• Prepare examination rooms and ensure they are well-stocked and sanitized
• Assist doctors with clinical tasks as needed
• Maintain accurate patient records and documentation
• Respond to telephone inquiries and address patient queries in a professional manner
• Perform administrative duties to support the smooth operation of the clinic

About this Role:

We seek individuals with strong communication skills, excellent organizational abilities, and attention to detail. Experience in healthcare or customer service is beneficial. Proficiency in medical software and computer systems is required.

This full-time position offers an opportunity to contribute to patient wellbeing in a dynamic and supportive environment.

The ideal candidate will possess excellent interpersonal skills, be able to work independently, and demonstrate a commitment to delivering high-quality care.

Towards your success, we offer comprehensive training, ongoing support, and opportunities for growth and development.

To lead and manage a team of clinical nurses in a central setting, ensuring the delivery of high-quality patient care and adherence to established nursing standards. The successful candidate will have strong leadership skills and experience in hospital settings.

• Implement and enforce clinical nursing standards, policies, and procedures to ensure compliance and quality patient care.
• Develop and lead business operations plans for the clinic, focusing on efficiency and resource utilization.
• Provide coaching, supervision, and competency assessment for new staff members, promoting their growth and development.
• Conduct regular clinical audits and assessments to evaluate performance and achieve set targets.

• Diploma or Bachelor's degree in Nursing.
• Post-basic specialty certificate or advanced diploma in peri-operative nursing (desirable).
• Singapore Nursing Board practicing certificate for registered nurses.
• Minimum 5 years of relevant experience in hospital clinical settings.
• Meticulous and analytical individual with excellent interpersonal and communication skills.

The ideal candidate will be offered a competitive salary package, commensurate with experience.

Clinical Supervision, Leadership, Healthcare, Communication Skills, Team Player, Nursing Care, Staff Development.