408 Client Success Manager jobs in Singapore

We are Uncommonly Good People - a talent & recruitment consultancy specialising in and hiring for AdTech, MarTech, Digital Agency, Tech & ECommerce clients across APAC. We work with amazing global established and hyper-growth digital businesses looking for exceptional talent.

About the Position:

The Client Success Manager will play a key role in driving client success across mobile advertising campaigns in Southeast Asia. Candidates for this position should have strong knowledge of digital media and campaign management, with experience in coordinating between clients and internal teams to deliver against performance goals. The ideal candidate is detail-oriented, analytical, collaborative, and able to thrive in a fast-paced environment while managing multiple projects end-to-end.

Role and Responsibilities

• Build and maintain relationships with brands and agencies across Southeast Asia to drive repeat business
• Manage end-to-end execution of mobile advertising campaigns, from setup to reporting
• Develop creative strategies with clients and collaborate with internal teams on execution
• Partner with ad operations to optimize technical campaign setup
• Coordinate with internal teams to ensure delivery against client KPIs
• Analyze campaign data and provide performance insights and recommendations

Skills and Qualifications

• 3-4 years of work experience in a digital marketing or ad agency
• BA/BS degree
• Ability to work independently and as part of a team, within a fast-paced
• environment
• Demonstrates ownership and takes initiative; a self-starter
• Must be detail oriented and have strong organizational skills
• Ability to see the big picture and have a strategic mindset
• Flexible and with the ability to adapt to changes quickly
• Familiarity with IAS and Double Verify is a plus
• Programmatic experience is a plus

Key information to note

• Hiring location: Singapore
• Job Type: Maternity Cover
• Working arrangement: Hybrid (3 days in-office)
• Language: English; Mandarin is a plus

️ If you’d like to apply, please do so by submitting your CV here, or in-mailing us directly.

️ You can also follow our LinkedIn page to keep up to date with future opportunities, or opportunities for colleagues or friends, as we offer an amazing $300 referral bonus!

If we have not contacted you in 28 days, we regret to inform you that this time around, your application has not been successful.

Job Description & Requirements

Captain’s Eye is a fast-growing AI tech company revolutionizing safety and operational efficiency in the maritime industry through advanced CCTV and real-time analytics. We empower shipping companies with smart surveillance, data insights, and proactive risk management.

We are looking for a results-driven Customer Success Manager to join our growing team. This role is ideal for someone with at least 2 years of experience in customer success or account management, who thrives on building relationships, driving adoption, and identifying expansion opportunities.

• Manage and grow a portfolio of customer accounts, ensuring high satisfaction and long-term retention
• Serve as the primary point of contact post-onboarding, building strong relationships with key stakeholders
• Proactively identify upsell and cross-sell opportunities in alignment with customer goals
• Collaborate with Sales and Product teams to deliver tailored solutions and drive account growth
• Monitor account health using usage data and proactively address risks and opportunities
• Lead QBRs, product training, and success planning sessions to maximize customer value
• Maintain accurate documentation in CRM and customer success platforms

• 2+ years of experience in Customer Success, Account Management is required
• Proven track record of expanding and growing accounts
• Strong interpersonal and communication skills
• Experience working with B2B SaaS or tech products (Maritime or AI experience a plus)
• Ability to analyze customer data to drive strategic decisions
• Comfortable working in a fast-paced, dynamic environment

Join to apply for the Client Success Manager role at Propseller

1 day ago Be among the first 25 applicants

Join to apply for the Client Success Manager role at Propseller

Direct message the job poster from Propseller

In 2024, Propseller has been ranked #1 Fastest-Growing Real Estate Company in APAC by the Financial Times and #10 in Singapore’s fastest-growing companies 2024 by The Straits Times and Statista!

In August 2022, Propseller raised a US$12M Series A led by Vertex Ventures, the VC arm of Temasek, the investment company owned by the Government of Singapore and the Series A lead investor of Grab.

Propseller’s mission is to help people build wealth with real estate. We’re building an end-to-end real estate transaction platform and towards that goal, we started the journey by building a technology-powered real estate brokerage that is valuable, reliable and fairly priced.

By elevating the most human part of the service with top in-house agents and industrialising all the rest with technology and centralised operations, we became Singapore's most loved real estate agent with an average Google My Business rating of 4.8/5 (800+ reviews).

The next phase of the journey is to go from helping people sell their homes to becoming the No. 1 brand for people to move from one home to the next: sell, buy, and finance.

Find out more at: propseller.com/careers/

Role Description

Client Success Managers act as strategic and supportive partners to both property owners and buyers, ensuring an elite end-to-end client experience. You will work closely with top-performing Real Estate Consultants and internal experts to support clients at every stage of their journey. This includes smooth onboarding, scheduling property photo shoot and video shoot, creating beautiful property listings, helping buyers find their dream homes, coordinating viewings, and driving successful closings.

This is a hybrid role that blends client advisory, operational execution, and cross-functional collaboration. You will play a critical role in showcasing properties at their best, managing client expectations, and improving the speed and quality of each transaction. Whether supporting a homeowner selling a $00K unit or assisting a buyer searching for a 20M landed house, your contribution will directly impact satisfaction, conversion, and overall performance.

If you are motivated by service excellence, focused on execution, and passionate about making clients successful and happy, this role is for you.

Duties & Responsibilities

Deliver a Seamless and Elevated Client Journey

• Onboard Clients with Clarity and Care: Guide property owners and buyers through a structured and reassuring onboarding experience, laying the foundation for a premium and professional collaboration.
• Be the Client’s Trusted Partner: Maintain proactive communication, provide regular updates, and ensure every client feels supported and in control throughout their journey, from onboarding to closing.
• Maximise Client Satisfaction: Champion service excellence at every step, helping ensure that each interaction reinforces Propseller’s reputation for care, trust, and performance.

Orchestrate High-Quality Listing and Marketing Execution

• Oversee Listing Launches: Ensure each listing is activated with precision, by coordinating timelines and validating high-quality marketing assets, from compelling descriptions to polished visuals.
• Coordinate Marketing & Staging: Align photoshoot, staging, and advertising initiatives to showcase each property at its best and attract the right buyers.
• Drive Visibility Through Advertising Coordination: Support the execution of strategic ad campaigns to maximise visibility and generate strong buyer interest.

Support Buyer Search and Property Shortlisting

• Refine Search Criteria: Review and clarify the search criteria submitted by buyers to ensure alignment with their needs and expectations.
• Search and Shortlist Listings: Explore multiple property portals, confirm key details, and compile a tailored shortlist of relevant and available listings.
• Ensure Listing Relevance and Accuracy: Double-check listing availability and specifications to ensure every option shared is a realistic and high-quality fit.

Coordinate Viewings and Drive Performance

• Optimise Viewing Scheduling: Manage availability and logistics across clients, agents, and internal teams to ensure a high number of property viewings for each listing.
• Monitor Progress & Maintain Momentum: Schedule strategic checkpoint calls and surface key performance insights to keep clients engaged and focused on results.
• Collaborate Across Functions: Act as the central link between Real Estate Consultants, marketing, and operations to ensure a seamless and high-performing client journey.

Ideal Candidate

You are sharp, proactive, and naturally earn trust. You thrive in fast-paced, client-facing environments where communication, organisation, and empathy are everything. You don’t just handle tasks, you anticipate needs, build genuine relationships, and turn challenges into opportunities.

With experience in roles like Client Success, Customer Service, Sales, or Marketing, you have learned how to read people, solve problems, and make things happen. You are not just looking for a job, you are looking to make a real impact and be part of a company reshaping the real estate experience from the ground up.

Requirements

• Education: Diploma or Bachelor degree required;
• Experience: At least 6 months in a client-facing role (internships and part-time jobs considered), demonstrating customer service skills and professionalism;
• Language Proficiency: Strong written and verbal communication skills in English;
• Technical Skills: Proficient in Google Suite and MS Office, with strong overall computer skills;
• Work Availability: Available to work five days a week, including one weekend day per week and some public holidays (in which case, you’ll get off-in-lieu to compensate);
• Exceptional Communication Skills: You have a natural ability to connect with diverse clientele, adapting your communication style to build rapport and ensure clear, effective interactions;
• Organised and Multi-Tasking: You excel at time management and prioritising tasks, consistently completing work efficiently and on schedule;
• Fast and Detail-Oriented: With a meticulous eye for detail, you review your work carefully to ensure high quality while maintaining a quick turnaround;
• Client-Centric Approach: You genuinely enjoy interacting with clients and are dedicated to making Propseller clients successful through attentive, supportive service;
• Resilient and Persistent: You demonstrate resilience when facing challenges or pushback and have the determination to see tasks through to completion;
• Adaptable : You adapt with ease when things evolve. You stay focused and effective in every circumstance.

You Get

• Central office : WeWork office near Lavender, Bendemeer, and Farrer Park MRT;
• Swimming pool and gym access : access to our office swimming pool and gym;
• Cutting-edge equipment : MacBook Pro, Jabra headset, fully integrated CRM, and more;
• Corporate health insurance : with HSBC Life, including hospitalisation, general practitioners, TCMs, specialists and dental consultations;
• Quarterly town halls : Quarterly town halls including company-wide physical gatherings;
• Team lunch budget : Quarter budget for team bonding lunches or dinners;
• 70 amazing “Professional fire makers” as colleagues : Experience a fast-paced, innovative tech startup culture, collaborating with a team of talented and upbeat "Sunshine" colleagues who bring positivity and energy to work every day;
• Impact : Opportunity to make an impact by guiding people through one of life’s biggest financial decisions, buying or selling a home.

Ideal length: 2 weeks

If your application is selected:

1. Screening – Online (1h)

a. 30 min – Introductory call with Talent Acquisition Associate

2. Interview – Online (1h)

a. Meeting with Success and Service Manager (role play)

3. Reference Checks

a. Day-in-the-life with training and job simulation (stipend provided)

b. Meet with Co-founder / CPO

5. Welcome aboard!

Compensation

• On-target earnings of $3,600 to $3,900 / m nth (90% base, 10% variable)
• Bi-yearly performance reviews with compensation updates
• Uncapped performance-based bonus
• Stock options

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service, Project Management, and Consulting

Referrals increase your chances of interviewing at Propseller by 2x

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Plentong Baru, Johore, Malaysia 1 month ago

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In 2024, Propseller has been ranked #1 Fastest-Growing Real Estate Company in APAC by the Financial Times and #10 in Singapore’s fastest-growing companies 2024 byThe Straits Times andStatista!

In August 2022, Propseller raised a US$12M Series A led by Vertex Ventures, the VC arm of Temasek, the investment company owned by the Government of Singapore and the Series A lead investor of Grab.

Propseller’s mission is to help people build wealth with real estate. We’re building an end-to-end real estate transaction platform and towards that goal, we started the journey by building a technology-powered real estate brokerage that is valuable, reliable and fairly priced.

By elevating the most human part of the service with top in-house agents and industrialising all the rest with technology and centralised operations, we became Singapore's most loved real estate agent with an average Google My Business rating of 4.8/5 (800+ reviews).

The next phase of the journey is to go from helping people sell their homes to becoming the No. 1 brand for people to move from one home to the next: sell, buy, and finance.

Find out more at: propseller.com/careers/.

Client Success Managers act as strategic and supportive partners to both property owners and buyers, ensuring an elite end-to-end client experience. You will work closely with top-performing Real Estate Consultants and internal experts to support clients at every stage of their journey. This includes smooth onboarding, scheduling property photo shoot and video shoot, creating beautiful property listings, helping buyers find their dream homes, coordinating viewings, and driving successful closings.

This is a hybrid role that blends client advisory, operational execution, and cross-functional collaboration. You will play a critical role in showcasing properties at their best, managing client expectations, and improving the speed and quality of each transaction. Whether supporting a homeowner selling a $00K unit or assisting a buyer searching for a 20M landed house, your contribution will directly impact satisfaction, conversion, and overall performance.

If you are motivated by service excellence, focused on execution, and passionate about making clients successful and happy, this role is for you.

Deliver a Seamless and Elevated Client Journey

• Onboard Clients with Clarity and Care: Guide property owners and buyers through a structured and reassuring onboarding experience, laying the foundation for a premium and professional collaboration.

• Be the Client’s Trusted Partner: Maintain proactive communication, provide regular updates, and ensure every client feels supported and in control throughout their journey, from onboarding to closing.

• Maximise Client Satisfaction: Champion service excellence at every step, helping ensure that each interaction reinforces Propseller’s reputation for care, trust, and performance.

Orchestrate High-Quality Listing and Marketing Execution

• Oversee Listing Launches: Ensure each listing is activated with precision, by coordinating timelines and validating high-quality marketing assets, from compelling descriptions to polished visuals.

• Coordinate Marketing & Staging: Align photoshoot, staging, and advertising initiatives to showcase each property at its best and attract the right buyers.

• Drive Visibility Through Advertising Coordination: Support the execution of strategic ad campaigns to maximise visibility and generate strong buyer interest.

Support Buyer Search and Property Shortlisting

• Refine Search Criteria: Review and clarify the search criteria submitted by buyers to ensure alignment with their needs and expectations.

• Search and Shortlist Listings: Explore multiple property portals, confirm key details, and compile a tailored shortlist of relevant and available listings.

• Ensure Listing Relevance and Accuracy: Double-check listing availability and specifications to ensure every option shared is a realistic and high-quality fit.

Coordinate Viewings and Drive Performance

• Optimise Viewing Scheduling: Manage availability and logistics across clients, agents, and internal teams to ensure a high number of property viewings for each listing.

• Monitor Progress & Maintain Momentum: Schedule strategic checkpoint calls and surface key performance insights to keep clients engaged and focused on results.

• Collaborate Across Functions: Act as the central link between Real Estate Consultants, marketing, and operations to ensure a seamless and high-performing client journey.

You are sharp, proactive, and naturally earn trust. You thrive in fast-paced, client-facing environments where communication, organisation, and empathy are everything. You don’t just handle tasks, you anticipate needs, build genuine relationships, and turn challenges into opportunities.

With experience in roles like Client Success, Customer Service, Sales, or Marketing, you have learned how to read people, solve problems, and make things happen. You are not just looking for a job, you are looking to make a real impact and be part of a company reshaping the real estate experience from the ground up.

• Education: Diploma or Bachelor degree required;

• Experience: At least 6 months in a client-facing role (internships and part-time jobs considered), demonstrating customer service skills and professionalism;

• Language Proficiency: Strong written and verbal communication skills in English;

• Technical Skills: Proficient in Google Suite and MS Office, with strong overall computer skills;

• Work Availability: Available to work five days a week, including one weekend day per week and some public holidays (in which case, you’ll get off-in-lieu to compensate);

• Exceptional Communication Skills: You have a natural ability to connect with diverse clientele, adapting your communication style to build rapport and ensure clear, effective interactions;

• Organised and Multi-Tasking: You excel at time management and prioritising tasks, consistently completing work efficiently and on schedule;

• Fast and Detail-Oriented: With a meticulous eye for detail, you review your work carefully to ensure high quality while maintaining a quick turnaround;

• Client-Centric Approach: You genuinely enjoy interacting with clients and are dedicated to making Propseller clients successful through attentive, supportive service;

• Resilient and Persistent: You demonstrate resilience when facing challenges or pushback and have the determination to see tasks through to completion;

• Adaptable : You adapt with ease when things evolve. You stay focused and effective in every circumstance.

• Central office : WeWork office near Lavender, Bendemeer, and Farrer Park MRT;

• Swimming pool and gym access : access to our office swimming pool and gym;

• Cutting-edge equipment : MacBook Pro, Jabra headset, fully integrated CRM, and more;

• Corporate health insurance : with HSBC Life, including hospitalisation, general practitioners, TCMs, specialists and dental consultations;

• Quarterly town halls : Quarterly town halls including company-wide physical gatherings;

• Team lunch budget : Quarter budget for team bonding lunches or dinners;

• 70 amazing “Professional fire makers” as colleagues : Experience a fast-paced, innovative tech startup culture, collaborating with a team of talented and upbeat "Sunshine" colleagues who bring positivity and energy to work every day;

• Impact : Opportunity to make an impact by guiding people through one of life’s biggest financial decisions, buying or selling a home.

Ideal length: 2 weeks

If your application is selected:

1. Screening – Online (1h)
a. 30 min – Introductory call with Talent Acquisition Associate
b. 30 min – Online Test, if passed

2. Interview – Online (1h)
a. Meeting with Success and Service Manager (role play)

3. Reference Checks

4. DILO – In person (1 Full day)
a. Day-in-the-life with training and job simulation (stipend provided)
b. Meet with Co-founder / CPO

5. Welcome aboard!

• On-target earnings of $3,600 to $3,900 / month (90% base, 10% variable)

• Bi-yearly performance reviews with compensation updates

• Uncapped performance-based bonus

• Stock options

About Propseller

In 2024, Propseller has been ranked #1 Fastest-Growing Real Estate Company in APAC by the Financial Times and #10 in Singapore’s fastest-growing companies 2024 byThe Straits Times andStatista!

In August 2022, Propseller raised a US$12M Series A led by Vertex Ventures, the VC arm of Temasek, the investment company owned by the Government of Singapore and the Series A lead investor of Grab.

Propseller’s mission is to help people build wealth with real estate. We’re building an end-to-end real estate transaction platform and towards that goal, we started the journey by building a technology-powered real estate brokerage that is valuable, reliable and fairly priced.

By elevating the most human part of the service with top in-house agents and industrialising all the rest with technology and centralised operations, we became Singapore's most loved real estate agent with an average Google My Business rating of 4.8/5 (800+ reviews).

The next phase of the journey is to go from helping people sell their homes to becoming the No. 1 brand for people to move from one home to the next: sell, buy, and finance.

Find out more at: propseller.com/careers/.

Role Description

Client Success Managers act as strategic and supportive partners to both property owners and buyers, ensuring an elite end-to-end client experience. You will work closely with top-performing Real Estate Consultants and internal experts to support clients at every stage of their journey. This includes smooth onboarding, scheduling property photo shoot and video shoot, creating beautiful property listings, helping buyers find their dream homes, coordinating viewings, and driving successful closings.

This is a hybrid role that blends client advisory, operational execution, and cross-functional collaboration. You will play a critical role in showcasing properties at their best, managing client expectations, and improving the speed and quality of each transaction. Whether supporting a homeowner selling a $00K unit or assisting a buyer searching for a 20M landed house, your contribution will directly impact satisfaction, conversion, and overall performance.

If you are motivated by service excellence, focused on execution, and passionate about making clients successful and happy, this role is for you.

Duties & Responsibilities

Deliver a Seamless and Elevated Client Journey

• Onboard Clients with Clarity and Care: Guide property owners and buyers through a structured and reassuring onboarding experience, laying the foundation for a premium and professional collaboration.

• Be the Client’s Trusted Partner: Maintain proactive communication, provide regular updates, and ensure every client feels supported and in control throughout their journey, from onboarding to closing.

• Maximise Client Satisfaction: Champion service excellence at every step, helping ensure that each interaction reinforces Propseller’s reputation for care, trust, and performance.

Orchestrate High-Quality Listing and Marketing Execution

• Oversee Listing Launches: Ensure each listing is activated with precision, by coordinating timelines and validating high-quality marketing assets, from compelling descriptions to polished visuals.

• Coordinate Marketing & Staging: Align photoshoot, staging, and advertising initiatives to showcase each property at its best and attract the right buyers.

• Drive Visibility Through Advertising Coordination: Support the execution of strategic ad campaigns to maximise visibility and generate strong buyer interest.

Support Buyer Search and Property Shortlisting

• Refine Search Criteria: Review and clarify the search criteria submitted by buyers to ensure alignment with their needs and expectations.

• Search and Shortlist Listings: Explore multiple property portals, confirm key details, and compile a tailored shortlist of relevant and available listings.

• Ensure Listing Relevance and Accuracy: Double-check listing availability and specifications to ensure every option shared is a realistic and high-quality fit.

Coordinate Viewings and Drive Performance

• Optimise Viewing Scheduling: Manage availability and logistics across clients, agents, and internal teams to ensure a high number of property viewings for each listing.

• Monitor Progress & Maintain Momentum: Schedule strategic checkpoint calls and surface key performance insights to keep clients engaged and focused on results.

• Collaborate Across Functions: Act as the central link between Real Estate Consultants, marketing, and operations to ensure a seamless and high-performing client journey.

Ideal Candidate

You are sharp, proactive, and naturally earn trust. You thrive in fast-paced, client-facing environments where communication, organisation, and empathy are everything. You don’t just handle tasks, you anticipate needs, build genuine relationships, and turn challenges into opportunities.

With experience in roles like Client Success, Customer Service, Sales, or Marketing, you have learned how to read people, solve problems, and make things happen. You are not just looking for a job, you are looking to make a real impact and be part of a company reshaping the real estate experience from the ground up.

Requirements

• Education: Diploma or Bachelor degree required;

• Experience: At least 6 months in a client-facing role (internships and part-time jobs considered), demonstrating customer service skills and professionalism;

• Language Proficiency: Strong written and verbal communication skills in English;

• Technical Skills: Proficient in Google Suite and MS Office, with strong overall computer skills;

• Work Availability: Available to work five days a week, including one weekend day per week and some public holidays (in which case, you’ll get off-in-lieu to compensate);

• Exceptional Communication Skills: You have a natural ability to connect with diverse clientele, adapting your communication style to build rapport and ensure clear, effective interactions;

• Organised and Multi-Tasking: You excel at time management and prioritising tasks, consistently completing work efficiently and on schedule;

• Fast and Detail-Oriented: With a meticulous eye for detail, you review your work carefully to ensure high quality while maintaining a quick turnaround;

• Client-Centric Approach: You genuinely enjoy interacting with clients and are dedicated to making Propseller clients successful through attentive, supportive service;

• Resilient and Persistent: You demonstrate resilience when facing challenges or pushback and have the determination to see tasks through to completion;

• Adaptable : You adapt with ease when things evolve. You stay focused and effective in every circumstance.

You Get

• Central office : WeWork office near Lavender, Bendemeer, and Farrer Park MRT;

• Swimming pool and gym access : access to our office swimming pool and gym;

• Cutting-edge equipment : MacBook Pro, Jabra headset, fully integrated CRM, and more;

• Corporate health insurance : with HSBC Life, including hospitalisation, general practitioners, TCMs, specialists and dental consultations;

• Quarterly town halls : Quarterly town halls including company-wide physical gatherings;

• Team lunch budget : Quarter budget for team bonding lunches or dinners;

• 70 amazing “Professional fire makers” as colleagues : Experience a fast-paced, innovative tech startup culture, collaborating with a team of talented and upbeat "Sunshine" colleagues who bring positivity and energy to work every day;

• Impact : Opportunity to make an impact by guiding people through one of life’s biggest financial decisions, buying or selling a home.

Recruiting Process

Ideal length: 2 weeks

If your application is selected:

1. Screening – Online (1h)
a. 30 min – Introductory call with Talent Acquisition Associate
b. 30 min – Online Test, if passed

2. Interview – Online (1h)
a. Meeting with Success and Service Manager (role play)

3. Reference Checks

4. DILO – In person (1 Full day)
a. Day-in-the-life with training and job simulation (stipend provided)
b. Meet with Co-founder / CPO

5. Welcome aboard!

Compensation

• On-target earnings of $3,600 to $3,900 / month (90% base, 10% variable)

• Bi-yearly performance reviews with compensation updates

• Uncapped performance-based bonus

• Stock options

We are Uncommonly Good People - a talent & recruitment consultancy specialising in and hiring for AdTech, MarTech, Digital Agency, Tech & ECommerce clients across APAC. We work with amazing global established and hyper-growth digital businesses looking for exceptional talent.

About the Position:

The Client Success Manager will play a key role in driving client success across mobile advertising campaigns in Southeast Asia. Candidates for this position should have strong knowledge of digital media and campaign management, with experience in coordinating between clients and internal teams to deliver against performance goals. The ideal candidate is detail-oriented, analytical, collaborative, and able to thrive in a fast-paced environment while managing multiple projects end-to-end.

Role and Responsibilities

• Build and maintain relationships with brands and agencies across Southeast Asia to drive repeat business
• Manage end-to-end execution of mobile advertising campaigns, from setup to reporting
• Develop creative strategies with clients and collaborate with internal teams on execution
• Partner with ad operations to optimize technical campaign setup
• Coordinate with internal teams to ensure delivery against client KPIs
• Analyze campaign data and provide performance insights and recommendations

Skills and Qualifications

• 3-4 years of work experience in a digital marketing or ad agency
• BA/BS degree
• Ability to work independently and as part of a team, within a fast-paced
• environment
• Demonstrates ownership and takes initiative; a self-starter
• Must be detail oriented and have strong organizational skills
• Ability to see the big picture and have a strategic mindset
• Flexible and with the ability to adapt to changes quickly
• Familiarity with IAS and Double Verify is a plus
• Programmatic experience is a plus

Key information to note

• Hiring location: Singapore
• Job Type: Maternity Cover
• Working arrangement: Hybrid (3 days in-office)
• Language: English; Mandarin is a plus

️ If you’d like to apply, please do so by submitting your CV here, or in-mailing us directly.

️ You can also follow our LinkedIn page to keep up to date with future opportunities, or opportunities for colleagues or friends, as we offer an amazing $300 referral bonus!

If we have not contacted you in 28 days, we regret to inform you that this time around, your application has not been successful.

Join to apply for the Client Success Manager role at Propseller

1 day ago Be among the first 25 applicants

Join to apply for the Client Success Manager role at Propseller

Direct message the job poster from Propseller

In 2024, Propseller has been ranked #1 Fastest-Growing Real Estate Company in APAC by the Financial Times and #10 in Singapore’s fastest-growing companies 2024 by The Straits Times and Statista!

In August 2022, Propseller raised a US$12M Series A led by Vertex Ventures, the VC arm of Temasek, the investment company owned by the Government of Singapore and the Series A lead investor of Grab.

Propseller’s mission is to help people build wealth with real estate. We’re building an end-to-end real estate transaction platform and towards that goal, we started the journey by building a technology-powered real estate brokerage that is valuable, reliable and fairly priced.

By elevating the most human part of the service with top in-house agents and industrialising all the rest with technology and centralised operations, we became Singapore's most loved real estate agent with an average Google My Business rating of 4.8/5 (800+ reviews).

The next phase of the journey is to go from helping people sell their homes to becoming the No. 1 brand for people to move from one home to the next: sell, buy, and finance.

Find out more at: propseller.com/careers/

Role Description

Client Success Managers act as strategic and supportive partners to both property owners and buyers, ensuring an elite end-to-end client experience. You will work closely with top-performing Real Estate Consultants and internal experts to support clients at every stage of their journey. This includes smooth onboarding, scheduling property photo shoot and video shoot, creating beautiful property listings, helping buyers find their dream homes, coordinating viewings, and driving successful closings.

This is a hybrid role that blends client advisory, operational execution, and cross-functional collaboration. You will play a critical role in showcasing properties at their best, managing client expectations, and improving the speed and quality of each transaction. Whether supporting a homeowner selling a $00K unit or assisting a buyer searching for a 20M landed house, your contribution will directly impact satisfaction, conversion, and overall performance.

If you are motivated by service excellence, focused on execution, and passionate about making clients successful and happy, this role is for you.

Duties & Responsibilities

Deliver a Seamless and Elevated Client Journey

• Onboard Clients with Clarity and Care: Guide property owners and buyers through a structured and reassuring onboarding experience, laying the foundation for a premium and professional collaboration.
• Be the Client’s Trusted Partner: Maintain proactive communication, provide regular updates, and ensure every client feels supported and in control throughout their journey, from onboarding to closing.
• Maximise Client Satisfaction: Champion service excellence at every step, helping ensure that each interaction reinforces Propseller’s reputation for care, trust, and performance.

Orchestrate High-Quality Listing and Marketing Execution

• Oversee Listing Launches: Ensure each listing is activated with precision, by coordinating timelines and validating high-quality marketing assets, from compelling descriptions to polished visuals.
• Coordinate Marketing & Staging: Align photoshoot, staging, and advertising initiatives to showcase each property at its best and attract the right buyers.
• Drive Visibility Through Advertising Coordination: Support the execution of strategic ad campaigns to maximise visibility and generate strong buyer interest.

Support Buyer Search and Property Shortlisting

• Refine Search Criteria: Review and clarify the search criteria submitted by buyers to ensure alignment with their needs and expectations.
• Search and Shortlist Listings: Explore multiple property portals, confirm key details, and compile a tailored shortlist of relevant and available listings.
• Ensure Listing Relevance and Accuracy: Double-check listing availability and specifications to ensure every option shared is a realistic and high-quality fit.

Coordinate Viewings and Drive Performance

• Optimise Viewing Scheduling: Manage availability and logistics across clients, agents, and internal teams to ensure a high number of property viewings for each listing.
• Monitor Progress & Maintain Momentum: Schedule strategic checkpoint calls and surface key performance insights to keep clients engaged and focused on results.
• Collaborate Across Functions: Act as the central link between Real Estate Consultants, marketing, and operations to ensure a seamless and high-performing client journey.

Ideal Candidate

You are sharp, proactive, and naturally earn trust. You thrive in fast-paced, client-facing environments where communication, organisation, and empathy are everything. You don’t just handle tasks, you anticipate needs, build genuine relationships, and turn challenges into opportunities.

With experience in roles like Client Success, Customer Service, Sales, or Marketing, you have learned how to read people, solve problems, and make things happen. You are not just looking for a job, you are looking to make a real impact and be part of a company reshaping the real estate experience from the ground up.

Requirements

• Education: Diploma or Bachelor degree required;
• Experience: At least 6 months in a client-facing role (internships and part-time jobs considered), demonstrating customer service skills and professionalism;
• Language Proficiency: Strong written and verbal communication skills in English;
• Technical Skills: Proficient in Google Suite and MS Office, with strong overall computer skills;
• Work Availability: Available to work five days a week, including one weekend day per week and some public holidays (in which case, you’ll get off-in-lieu to compensate);
• Exceptional Communication Skills: You have a natural ability to connect with diverse clientele, adapting your communication style to build rapport and ensure clear, effective interactions;
• Organised and Multi-Tasking: You excel at time management and prioritising tasks, consistently completing work efficiently and on schedule;
• Fast and Detail-Oriented: With a meticulous eye for detail, you review your work carefully to ensure high quality while maintaining a quick turnaround;
• Client-Centric Approach: You genuinely enjoy interacting with clients and are dedicated to making Propseller clients successful through attentive, supportive service;
• Resilient and Persistent: You demonstrate resilience when facing challenges or pushback and have the determination to see tasks through to completion;
• Adaptable : You adapt with ease when things evolve. You stay focused and effective in every circumstance.

You Get

• Central office : WeWork office near Lavender, Bendemeer, and Farrer Park MRT;
• Swimming pool and gym access : access to our office swimming pool and gym;
• Cutting-edge equipment : MacBook Pro, Jabra headset, fully integrated CRM, and more;
• Corporate health insurance : with HSBC Life, including hospitalisation, general practitioners, TCMs, specialists and dental consultations;
• Quarterly town halls : Quarterly town halls including company-wide physical gatherings;
• Team lunch budget : Quarter budget for team bonding lunches or dinners;
• 70 amazing “Professional fire makers” as colleagues : Experience a fast-paced, innovative tech startup culture, collaborating with a team of talented and upbeat "Sunshine" colleagues who bring positivity and energy to work every day;
• Impact : Opportunity to make an impact by guiding people through one of life’s biggest financial decisions, buying or selling a home.

Ideal length: 2 weeks

If your application is selected:

1. Screening – Online (1h)

a. 30 min – Introductory call with Talent Acquisition Associate

2. Interview – Online (1h)

a. Meeting with Success and Service Manager (role play)

3. Reference Checks

a. Day-in-the-life with training and job simulation (stipend provided)

b. Meet with Co-founder / CPO

5. Welcome aboard!

Compensation

• On-target earnings of $3,600 to $3,900 / m nth (90% base, 10% variable)
• Bi-yearly performance reviews with compensation updates
• Uncapped performance-based bonus
• Stock options

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Project Management, and Consulting

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Client Success Manager
role at
Propseller
1 day ago Be among the first 25 applicants
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Client Success Manager
role at
Propseller
Direct message the job poster from Propseller
In 2024, Propseller has been ranked #1 Fastest-Growing Real Estate Company in APAC by the Financial Times and #10 in Singapore’s fastest-growing companies 2024 by The Straits Times and Statista!
In August 2022, Propseller raised a US$12M Series A led by Vertex Ventures, the VC arm of Temasek, the investment company owned by the Government of Singapore and the Series A lead investor of Grab.
Propseller’s mission is to help people build wealth with real estate. We’re building an end-to-end real estate transaction platform and towards that goal, we started the journey by building a technology-powered real estate brokerage that is valuable, reliable and fairly priced.
By elevating the most human part of the service with top in-house agents and industrialising all the rest with technology and centralised operations, we became Singapore's most loved real estate agent with an average Google My Business rating of 4.8/5 (800+ reviews).
The next phase of the journey is to go from helping people sell their homes to becoming the No. 1 brand for people to move from one home to the next: sell, buy, and finance.
Find out more at: propseller.com/careers/
Role Description
Client Success Managers act as strategic and supportive partners to both property owners and buyers, ensuring an elite end-to-end client experience. You will work closely with top-performing Real Estate Consultants and internal experts to support clients at every stage of their journey. This includes smooth onboarding, scheduling property photo shoot and video shoot, creating beautiful property listings, helping buyers find their dream homes, coordinating viewings, and driving successful closings.
This is a hybrid role that blends client advisory, operational execution, and cross-functional collaboration. You will play a critical role in showcasing properties at their best, managing client expectations, and improving the speed and quality of each transaction. Whether supporting a homeowner selling a $00K unit or assisting a buyer searching for a 20M landed house, your contribution will directly impact satisfaction, conversion, and overall performance.
If you are motivated by service excellence, focused on execution, and passionate about making clients successful and happy, this role is for you.
Duties & Responsibilities
Deliver a Seamless and Elevated Client Journey
Onboard Clients with Clarity and Care:
Guide property owners and buyers through a structured and reassuring onboarding experience, laying the foundation for a premium and professional collaboration.
Be the Client’s Trusted Partner:
Maintain proactive communication, provide regular updates, and ensure every client feels supported and in control throughout their journey, from onboarding to closing.
Maximise Client Satisfaction:
Champion service excellence at every step, helping ensure that each interaction reinforces Propseller’s reputation for care, trust, and performance.
Orchestrate High-Quality Listing and Marketing Execution
Oversee Listing Launches:
Ensure each listing is activated with precision, by coordinating timelines and validating high-quality marketing assets, from compelling descriptions to polished visuals.
Coordinate Marketing & Staging:
Align photoshoot, staging, and advertising initiatives to showcase each property at its best and attract the right buyers.
Drive Visibility Through Advertising Coordination:
Support the execution of strategic ad campaigns to maximise visibility and generate strong buyer interest.
Support Buyer Search and Property Shortlisting
Refine Search Criteria:
Review and clarify the search criteria submitted by buyers to ensure alignment with their needs and expectations.
Search and Shortlist Listings:
Explore multiple property portals, confirm key details, and compile a tailored shortlist of relevant and available listings.
Ensure Listing Relevance and Accuracy:
Double-check listing availability and specifications to ensure every option shared is a realistic and high-quality fit.
Coordinate Viewings and Drive Performance
Optimise Viewing Scheduling:
Manage availability and logistics across clients, agents, and internal teams to ensure a high number of property viewings for each listing.
Monitor Progress & Maintain Momentum:
Schedule strategic checkpoint calls and surface key performance insights to keep clients engaged and focused on results.
Collaborate Across Functions:
Act as the central link between Real Estate Consultants, marketing, and operations to ensure a seamless and high-performing client journey.
Ideal Candidate
You are sharp, proactive, and naturally earn trust. You thrive in fast-paced, client-facing environments where communication, organisation, and empathy are everything. You don’t just handle tasks, you anticipate needs, build genuine relationships, and turn challenges into opportunities.
With experience in roles like Client Success, Customer Service, Sales, or Marketing, you have learned how to read people, solve problems, and make things happen. You are not just looking for a job, you are looking to make a real impact and be part of a company reshaping the real estate experience from the ground up.
Requirements
Education:
Diploma or Bachelor degree required;
Experience:
At least 6 months in a client-facing role (internships and part-time jobs considered), demonstrating customer service skills and professionalism;
Language Proficiency:
Strong written and verbal communication skills in English;
Technical Skills:
Proficient in Google Suite and MS Office, with strong overall computer skills;
Work Availability:
Available to work five days a week, including one weekend day per week and some public holidays (in which case, you’ll get off-in-lieu to compensate);
Exceptional Communication Skills:
You have a natural ability to connect with diverse clientele, adapting your communication style to build rapport and ensure clear, effective interactions;
Organised and Multi-Tasking:
You excel at time management and prioritising tasks, consistently completing work efficiently and on schedule;
Fast and Detail-Oriented:
With a meticulous eye for detail, you review your work carefully to ensure high quality while maintaining a quick turnaround;
Client-Centric Approach:
You genuinely enjoy interacting with clients and are dedicated to making Propseller clients successful through attentive, supportive service;
Resilient and Persistent:
You demonstrate resilience when facing challenges or pushback and have the determination to see tasks through to completion;
Adaptable : You adapt with ease when things evolve. You stay focused and effective in every circumstance.
You Get
Central office : WeWork office near Lavender, Bendemeer, and Farrer Park MRT;
Swimming pool and gym access : access to our office swimming pool and gym;
Cutting-edge equipment : MacBook Pro, Jabra headset, fully integrated CRM, and more;
Corporate health insurance : with HSBC Life, including hospitalisation, general practitioners, TCMs, specialists and dental consultations;
Quarterly town halls : Quarterly town halls including company-wide physical gatherings;
Team lunch budget : Quarter budget for team bonding lunches or dinners;
70 amazing “Professional fire makers” as colleagues : Experience a fast-paced, innovative tech startup culture, collaborating with a team of talented and upbeat "Sunshine" colleagues who bring positivity and energy to work every day;
Impact : Opportunity to make an impact by guiding people through one of life’s biggest financial decisions, buying or selling a home.
Ideal length: 2 weeks
If your application is selected:
1.
Screening
– Online (1h)
a. 30 min – Introductory call with Talent Acquisition Associate
2.
Interview
– Online (1h)
a. Meeting with Success and Service Manager (role play)
3.
Reference Checks
a. Day-in-the-life with training and job simulation (stipend provided)
b. Meet with Co-founder / CPO
5.
Welcome aboard!
Compensation
On-target earnings of $3,600 to $3,900 / m nth (90% base, 10% variable)
Bi-yearly performance reviews with compensation updates
Uncapped performance-based bonus
Stock options
Seniority level
Seniority level Entry level
Employment type
Employment type Full-time
Job function
Job function Customer Service, Project Management, and Consulting
Referrals increase your chances of interviewing at Propseller by 2x
Get notified about new Customer Success Manager jobs in
Singapore, Singapore .
Customer Success Manager, Talent Solutions
Plentong Baru, Johore, Malaysia 1 month ago
Senior Customer Success Manager, Payroll | APAC
Customer Success Associate (Luxury Retail)
Customer Success Manager, Demand GCR (f/m/d)
Senior Customer Success Manager, Payroll | APAC
Customer Success Manager, Commercial - APAC
Customer Success Manager/ Account Manager 202507
Large Enterprise Customer Success Manager
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Join to apply for the
Client Success Manager
role at
Addepar
1 day ago Be among the first 25 applicants
Join to apply for the
Client Success Manager
role at
Addepar
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Who We Are
Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 50 countries, Addepar's platform aggregates portfolio, market and client data for over $8 trillion in assets. Addepar's open platform integrates with more than 100 software, data and services partners to deliver a complete solution for a wide range of firms and use cases. Addepar embraces a global flexible workforce model with offices in New York City, Salt Lake City, Chicago, London, Edinburgh, Pune and Dubai.
Who We Are
Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 50 countries, Addepar's platform aggregates portfolio, market and client data for over $8 trillion in assets. Addepar's open platform integrates with more than 100 software, data and services partners to deliver a complete solution for a wide range of firms and use cases. Addepar embraces a global flexible workforce model with offices in New York City, Salt Lake City, Chicago, London, Edinburgh, Pune and Dubai.
The Role
We are seeking an experienced Client Success Manager (CSM) to join our growing team in Singapore. In this role, you will support key wealth and asset management clients across Southeast Asia and greater APAC. You will work closely with clients post-sale to ensure they derive lasting value from the Addepar platform, leading to strong adoption, retention, and long-term client success.
You will serve as a trusted advisor to our clients, guiding them through onboarding, optimization, and ongoing engagement. As one of our early CSMs in the region, you will also play a pivotal role in shaping local client success practices, building cross-functional relationships, and helping influence the future of Addepar’s APAC service model.
What You’ll Do
Develop deep expertise in the Addepar platform and apply it to your clients’ needs, workflows, and strategic goals.
Build and execute tailored client success plans, identifying opportunities to drive adoption, product expansion, and long-term partnership growth.
Lead regular touchpoints and strategic business reviews to ensure clients stay informed on platform capabilities, roadmap updates, and usage insights.
Partner with Account Managers and Product Specialists to identify new commercial opportunities, including product cross-sells, new integrations, or advisory support.
Serve as the voice of the client internally, advocating for regional feature needs, surfacing product feedback, and collaborating across Product, Engineering, and Services teams.
Help design scalable client success processes for the Singapore and broader APAC market, supporting our growing regional footprint.
Ensure awareness of and adherence to regulatory requirements and local norms, including MAS guidelines and Singapore’s Personal Data Protection Act (PDPA), particularly in areas like data privacy, client reporting, and cross-border engagement.
Who You Are
3+ years of experience in financial services, fintech, or SaaS, preferably in a client-facing role such as Client Success, Relationship Management, or Implementation.
Strong understanding of the investment and wealth management landscape in Southeast Asia, including client workflows, regional challenges, and operating norms.
Proven ability to build and deepen client relationships, with a history of driving strong adoption, advocacy, and satisfaction metrics.
Confident communicator with the ability to engage senior stakeholders and influence across client and internal teams.
Comfortable working independently and navigating ambiguity in a fast-paced, entrepreneurial environment.
Analytical mindset with the ability to distill complex problems into clear action plans.
Familiarity with MAS regulations and PDPA, particularly in the context of financial data handling, is a strong advantage.
Bachelor’s degree required; a background in finance, economics, or a technical discipline is a plus.
Willingness to travel within the region as client needs dictate.
Our GTM Team Attributes
Our team brings diverse backgrounds, experiences, and cultures and embodies these qualities:
Deeply connected to our mission and to each other.
Passionate about delivering exceptional client experiences.
Outcome-driven with strong communication skills.
A consultative, collaborative approach.
Reputation as a trusted colleague and thought leader.
High intellectual and technical proficiency.
Eager to both teach and learn.
Our Values
Act Like an Owner - Think and operate with intention, purpose and care. Own outcomes.
Build Together - Collaborate to unlock the best solutions. Deliver lasting value.
Champion Our Clients - Exceed client expectations. Our clients’ success is our success.
Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry.
Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset.
In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
PHISHING SCAM WARNING: Addepar is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from Addepar without a formal interview process. Additionally, Addepar will not ask you to purchase equipment or supplies as part of your onboarding process. If you have any questions, please reach out to
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Other
Industries Software Development
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Singapore .
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