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Morgan McKinley is looking for a Client Services Manager to join our Talent Solutions team in Singapore.

This role will report into the Regional Client Services Director, Talent Solutions and will be a part of the local leadership team to deliver the highest standards of service to our clients across Asia Pacific.

Key Responsibilities

Client Relationship Management:

• Serve as the primary point of contact for our accounts ensuring a comprehensive understanding of their recruitment needs, objectives, and challenges.
• Build and maintain a trusted, long-term relationship with the client, offering strategic advice and recruitment solutions that meet their evolving business needs.
• Regularly engage with the client to gather feedback, assess satisfaction, and proactively suggest improvements to optimize recruitment processes and results.

Strategic Oversight and Delivery

• Lead the end-to-end delivery of RPO services for assigned accounts, ensuring high-quality recruitment processes, meeting SLAs and KPIs, and delivering top talent to the client.
• Manage the recruitment lifecycle, from sourcing to onboarding, with a focus on attracting and retaining talent.
• Assume ownership of the delivery of revenue and performance targets for the account with a particular focus on client profitability and client satisfaction.

Team Leadership and Development:

• Lead and manage a dedicated recruitment team for the key account, providing guidance, support, and career development to ensure high performance and alignment with client expectations.
• Develop performance metrics and KPIs specific to the accounts, ensuring continuous improvement and accountability.
• Foster a collaborative team environment that focuses on delivering exceptional results and high client satisfaction.

Client-Specific Operational Excellence:

• Develop and implement robust recruitment processes, ensuring compliance with industry regulations and client-specific requirements in the financial services sector.
• Proactively identify opportunities for process improvements, aiming to increase efficiency, candidate quality, and client satisfaction.
• Manage resources, budgets, and timelines effectively to meet client needs and ensure optimal service delivery.
• Manage delivery risks and maximise profitability through effective resource planning and allocation.
• Work closely with the delivery team to ensure that data is rigorously analysed and used for assessing performance, resources and trends which could lead to potential opportunities or risks
• Conduct monthly and quarterly meetings with the Client Service team(s) to share feedback, celebrate success, and agree actions to improve delivery and grow the account(s)

Business Growth and Account Expansion:

• Identify opportunities for growth and expansion within the key account, such as expanding the scope of RPO services, offering new recruitment solutions, or scaling recruitment efforts to meet evolving business demands.
• Work closely with the sales and business development teams to identify new business opportunities with the client and drive account growth.

Market Insights and Reporting:

• Stay informed about the latest market trends in the relevant labor market, talent availability, salary benchmarks and regulatory developments within the relevant sectors to provide valuable insights to clients and candidates.
• Stay updated on industry trends, job market dynamics
• Provide regular performance reports to the client and internal stakeholders, analyzing key metrics such as time-to-fill, quality of hire, and recruitment costs.
• Utilize data and market insights to make informed recommendations that will help the client achieve its recruitment goals and stay competitive in its industry.
• Work with our marketing teams to support the creative delivery of appropriate talent pools for our clients.

Many solutions may require additional support such as technology, branding/marketing, EVP, D&I etc, it will be important that the Client Services Manager can support and help drive inputs to the above.

Your experience

• Experience in leading delivery teams across RPO solutions in Singapore
• A demonstrable track record of success in Talent Solutions Delivery to date.
• Clear capability to scale and grow teams and delivery capability to support our planned growth and expansion.
• Strong and confident leadership and communications skills.

Ideal:

• A track record of achievement in Talent Solutions delivery across Asia Pacific
• Experience of delivering with onshore and offshore delivery teams
• Evidence of client approvals/testimonials relating to work done

Preferred Qualifications

• Your desire to deliver and exceed expectations will be infectious and will help to instil a winning mentality across our team.
• Situationally self-aware - tailor communication style and message to ensure maximum impact on different audiences. You hold opinions and are comfortable with challenging existing norms to create better outcomes while collaborating with and exerting influence on internal and external stakeholders.
• You are data-driven, analytical and evidenced-based in your thinking and decision-making.
• You are entrepreneurial and resourceful.
• Solution development skills - be able to play a leading role in the development and implementation of appropriate solutions and services to meet client challenges.
• Strong commercial acumen
• Organisation and time-management skills
• Ability to meet deadlines under pressure.
• Problem-solving and can-do attitude.

Our Values and Culture

• More Human Please
• We succeed together
• We simplify the complex

At the core of our Go Beyond culture, are these four values, which are driven through every aspect of our business. Our company culture embraces someone who takes pride in their work, believes in going beyond for their clients and candidates, has an entrepreneurial spirit and enjoys working in a highly collaborative and diverse team.

At Morgan McKinley we are committed to creating a workplace that embraces and celebrates diversity, equity, and inclusion. We believe that our strength lies in the diverse backgrounds, perspectives, and experiences of our team members.

Please note, only shortlisted applicants will be contacted.

EA License No: 11C5502

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Staffing and Recruiting

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Join to apply for the Client Services Executive role at World Wide Technology Healthcare Solutions .

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2 days ago Be among the first 25 applicants

• Comprehensive expertise in one or more technical domains: IT Networking, Cloud (Private / Public), Infrastructure Automation, DevOps, Agile App Development, Cyber-security
• Ability to independently oversee the end-to-end pre-sales process, including all documentation from proposals to commercials
• Proficient in Microsoft Office Suite: Word, Excel, PowerPoint
• Strong networking skills and ability to build relationships with C-suite and decision-makers
• Operate effectively in a technical, fast-paced, and collaborative environment
• Profile and qualify target pursuits effectively
• Conduct in-depth technical discussions with customers and internal teams
• Account planning, relationship management at all organizational levels, and partner management skills
• Excellent communication and organizational skills

• Health and Wellbeing: Health Insurance, Employee Assistance Program, Wellness initiatives
• Financial: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO, Holidays, Parental Leave, Sick Leave, Bereavement

We foster an environment of empowerment, belonging, innovation, collaboration, and respect, making WWT a great place to work for all.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Marketing and Sales
• Industries: Hospitals and Healthcare

This job posting is active and accepting applications.

Job Description

As a Client Services Manager (CSM) you will lead a team of recruiters to deliver best‑in‑class hiring solutions for one or more strategic client accounts. You will be the trusted advisor to senior stakeholders, using data, technology and a coaching mindset to exceed service‑level goals and grow the partnership.

Key Responsibilities:

• Team leadership & coaching – Set clear goals, run regular 1‑1s, provide real‑time feedback and drive a culture of collaboration, learning and inclusion.
• Service delivery excellence – Monitor metrics such as time‑to‑fill, candidate & hiring‑manager satisfaction, recruiter productivity and cost‑per‑hire; close gaps fast.
• Client partnership – Build deep relationships with senior client contacts, present insights in business reviews and co‑design continuous‑improvement plans.
• Strategic talent initiatives – Shape recruitment‑marketing campaigns, passive‑talent outreach and events to meet short‑ and long‑term hiring targets.
• Operational governance – Own P&L and account reporting, standardize processes, and ensure successful onboarding of new clients in collaboration with implementation teams.

Supervisory Scope

You will directly manage a team of Recruiters, overseeing performance reviews, development plans and career progression.

Qualifications

• Proven experience in a results-driven talent acquisition or human resources role.
• Demonstrated ability to coach peers and/or lead teams effectively.

Technical Skills & Knowledge

• Familiarity with a range of recruitment technologies, including Applicant Tracking Systems (ATS) and social media sourcing tools.
• Proficient in Microsoft Office applications (e.g., Word, Excel, PowerPoint, Outlook).

Education

• A degree in Business, Human Resources, Management or a related field is advantageous.

Additional information

All your information will be kept confidential according to EEO guidelines.

Executive, Client Services, Facultative Reinsurance

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

1. Perform processing of premium closing with efficiency and accuracy
2. Assist to review and guide junior staff on premium calculation and ensure prompt processing
3. Handle premiums, claims, debt collection and cash flow management
4. Monitor unallocated receipts and ensure it is reconciled promptly
5. Monitor and ensure timely identification and compliance with evolving accounting guidance
6. Handle and manage reporting on London alignment
7. Accounting system and process improvements

Skills and experience that will lead to success

1. Bachelor’s in Business / Finance or equivalent
2. At least 6 years of Credit Control experience in re/insurance industry
3. Excellent written and verbal communications skills
4. Team player, ability to multi-task and work independently
5. Meticulous - exceptional attention to detail
6. Proficiency in MS Office including Word, Excel and PowerPoint

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work. and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

#Aon #Reinsurance #CreditControl

#LI-CO1

We are seeking a dedicated and compassionate professional to oversee the coordination of client care services.

• Attend to calls and manage daily enquiries, establishing rapport with clients and their families.
• Coordinate and facilitate care for individuals through comprehensive assessment, evaluation, planning, and implementation.
• Work collaboratively with healthcare professionals, family members, and caregivers to develop personalized care plans.
• Communicate effectively with clients, caregivers, and internal teams to ensure high-quality service delivery.

• Diploma in a related field with relevant work experience.
• Proficient in Microsoft Word and Excel.
• Excellent communication and interpersonal skills.
• Able to network with professionals and provide exceptional patient care.

• A dynamic and supportive work environment.
• Ongoing training and development opportunities.

This role requires a detail-oriented individual who can multitask and prioritize responsibilities. Strong organizational and time management skills are essential.

• To act as an Account Manager and be responsible for designated corporate clients
• To maintain relationships, assist in providing customer service to such clients and ensure customer retention
• To assist in the administration of claims by members / clients
• To compile, analyse and submit periodical utilisation reports and generate renewal proposals to corporate clients
• To assist in the implementation of our corporate clients' managed care programme or third-party administration
• First point of contact and support to customers
• Provide quality customer service to customers over the phone or email
• Resolve customer's enquiries efficiently and escalate problems/issues promptly
• Ensure referrals and specialist appointments are made promptly with specialist clinics and follow up with customers
• Verifies the referral and authorization requirements of the patients' insurance plans andcompletes referrals and prior authorizations in a timely manner according to department guidelines and workflows
• Update CRM logs promptly
• Preparation and Generation of Reports as required
• Any other tasks as assigned

• At least 5 years of working experience in relevant industry and role
• Candidates with prior experience with healthcare insurance provider will be an added advantage
• Proficient in Microsoft Office Applications
• Possess good interpersonal and communication skills
• Ability to work under pressure
• Passion for customer service and a good team player
• Build high performance teams that can integrate with each other
• Create a team environment that cultivates service excellence
• Establish methods for measuring TPA effectiveness and efficiency
• Drive change initiatives that improve business processes