160 Client Service Director jobs in Singapore

Client Director page is loaded# Client Directorlocations:
Singaporetime type:
Full timeposted on:
Posted Todayjob requisition id:
R The purpose of this role is to provide strategic recommendations and manage all resources to ensure the Client’s marketing needs are met. They are viewed as a trusted advisor to client, understands and articulates client business insights and leverages to contribute ways to move business forward, lead and monitor the day-to-day activities; proactively identify new business building insights and opportunities, manage, motivate and develop their team; work with other departments to develop and execute strategies that will build the Client’s business.**Job Description:**Key responsibilities:* Manages the Business – delivers the service proposition to clients and full end to end management of the business on individual clients* Relationship Management – owns the client relationships as per the defined relationship strategy for the client* Proactively Identifies Client Development Opportunities – flags specific client cross sell and upsell opportunities* Commercial and service ownership of client relationship – drives seamless delivery and profitability of account* Team Management – manages and motivates team around the clients objectives and culture**Location:**Singapore**Brand:**Iprospect**Time Type:**Full time**Contract Type:**Permanent
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Overview
Led by Dentsu Group Inc., the Dentsu Group encompasses two operational networks: dentsu japan network and dentsu international. The Group operates in approximately 145 countries and regions across five continents with 65,000 professionals, delivering client-centric integrated communications, media and digital services through brands including Carat, dentsu X, iProspect, Dentsu Creative, and Merkle, as well as Dentsu Japan Network companies. The Group is also active in the production and marketing of sports and entertainment content globally.
The purpose of this role is to provide strategic recommendations and manage all resources to ensure the Client’s marketing needs are met. You will be a trusted advisor to the client, articulate business insights, lead and monitor day-to-day activities, identify new business opportunities, manage and develop the team, and work with other departments to develop and execute strategies that grow the Client’s business.
Key Responsibilities
Manages the business – delivers the service proposition to clients and provides end-to-end management of the business on individual clients.
Direct ownership and responsibility of the client portfolio P&L
Relationship management – owns the client relationships as per the defined relationship strategy for the client.
Proactively identifies client development opportunities – flags cross-sell and upsell opportunities.
Commercial and service ownership of client relationship – drives seamless delivery and profitability of the account.
Team management – manages and motivates the team around the client’s objectives and culture.
Lead, manage and develop the team’s capabilities by providing active support and mentorship across paid media, client management and operation expertise
Media Planning & Digital Expertise – lead strategic planning and oversee activation across channels
Social (Meta and TikTok)
Display / Video / Programmatic (DV360, TTD, GDN, Quantcast.)
Search
Desired Skills and Experience
Organised and detail-oriented
A confident manager with a safe-pair of hands for both the agency and clients
Strong relationship management, leadership, and teamwork skills
Strong time management with the ability to prioritise
Ability to think quickly, solve problems and offer solutions
Excellent facilitator and highly proactive
Minimum 8 years of working experience, preferably within a digital agency/client environment
Bachelor’s degree (BA/BS) from an accredited college or university
We live the dentsu 8 Ways : We Dream Loud, We Inspire Change, We Team Without Limits, We All Lead, We Make It Real, We Climb High, We Choose Excitement, We Are A Force For Good
Inclusion and Diversity
We’re proud to be different and that starts with our people. We believe in equal opportunities for everyone. We won’t define people by race, gender, sexual orientation, age or disability. Individuality is what makes us great, and we want everyone to bring their full self to work and create something amazing. That’s what we care about. We strive to create equal opportunities for everyone.
Keeping connected
Please visit our website to find out more and connect with us on social.
Seniorities and Employment
Seniority level: Director
Employment type: Full-time
Job function: Advertising and Marketing
Industries: Marketing Services
Note: This role description reflects current requirements and may be subject to change.
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About Dentsu Group (dentsu)

Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP ), a pure holding company established on January 1, 2020, the Dentsu Group encompasses two operational networks: dentsu japan network, which oversees Dentsu's agency operations in Japan, and dentsu international, its international business headquarters in London, which oversees Dentsu's agency operations outside of Japan.

With a strong presence in approximately 145 countries and regions across five continents and with 65,000 dedicated professionals, the Dentsu Group provides a comprehensive range of client-centric integrated communications, media and digital services through its five leadership brands—Carat, dentsu X, iProspect, Dentsu Creative, and Merkle—as well as through Dentsu Japan Network companies, including Dentsu Inc., the world's largest single brand agency with a history of innovation. The Group is also active in the production and marketing of sports and entertainment content on a global scale.

Role Description

The purpose of this role is to provide strategic recommendations and manage all resources to ensure the Client's marketing needs are met. They are viewed as a trusted advisor to client, understands and articulates client business insights and leverages to contribute ways to move business forward, lead and monitor the day-to-day activities; proactively identify new business building insights and opportunities, manage, motivate and develop their team; work with other departments to develop and execute strategies that will build the Client's business.

Key responsibilities

• Manages the Business – delivers the service proposition to clients and full end to end management of the business on individual clients
• Relationship Management – owns the client relationships as per the defined relationship strategy for the client
• Proactively Identifies Client Development Opportunities – flags specific client cross sell and upsell opportunities
• Commercial and service ownership of client relationship – drives seamless delivery and profitability of account
• Team Management – manages and motivates team around the clients objectives and culture

Desired Skills and Experience

• über-organised and detail-oriented individual
• A confident manager with a safe-pair of hands for both the agency and clients
• Strong relationship management, leadership, and teamwork skills
• Strong time management skills with an ability to prioritise
• Ability to think quickly, solve problems and offer solutions
• Excellent facilitator and highly pro-active
• Minimum 8 years of working experience preferably within a digital agency/client environment
• Bachelor's degree (BA/BS) from an accredited college or university

Overview
The Key Client Director (KCD) is responsible for building and maintaining the strategic partnership with Global Key Clients to position Maersk as the preferred logistics partner. The KCD will maximise Maersk’s business result through a combination of world-class account management, business development, and consultative selling.
Key Accountabilities
Develop and execute a comprehensive strategic account plan for FMCG clients, fully aligning with their global supply chain strategies and business objectives.
Understand Maersk’s positioning versus competitors and leverage insights to strengthen market differentiation.
Co-create a joint strategic roadmap with the customer and Client Program Director to drive long-term growth.
Build strong networks with decision-makers, influencers, and stakeholders at FMCG organizations, from operational leaders to C-suite executives.
Shape customer-specific value propositions that emphasize reliability, speed-to-market, and sustainability in FMCG supply chains.
Provide FMCG market insights to Global Product and Vertical teams to guide solution development and innovation.
Inspire and lead an Account Team culture that is highly customer-centric, embedding the client identity into all activities.
Customer Experience & Relationship Management
Act as the primary point of accountability for end-to-end FMCG customer experience across regions and functions.
Connect and align global Maersk teams across operations, products, and geographies to ensure seamless delivery.
Drive proactive communication with clients, ensuring visibility of performance, service outcomes, and continuous improvement initiatives.
Conduct regular business reviews with FMCG customers to assess satisfaction, track KPIs, and jointly identify areas for optimization.
Business Development, Sales & Growth Opportunities
Lead opportunity identification in line with customer roadmaps and FMCG market trends, ensuring growth alignment with their priorities.
Drive and own major FMCG sales pursuits — particularly large-scale, multi-country, or global opportunities — following Maersk’s defined sales process.
Ensure all proposals and value propositions are tailored to the FMCG industry’s specific requirements, including agility, resilience, and cost efficiency.
Operational Delivery, Governance & Performance Management
Define and align KPIs, SLAs, and governance structures with FMCG clients to ensure mutual accountability and success.
Monitor service delivery and contract compliance, proactively addressing gaps and ensuring transparent communication with clients.
Partner closely with operations, customer service, and implementation teams to ensure seamless execution of services in line with agreed commitments.
Ensure full compliance with Maersk’s global account management standards, processes, and reporting guidelines.
What We Are Looking For
Bachelor’s Degree in Business Administration, Supply Chain Management, Logistics, or related field.
Minimum of 10 years’ experience in key account management, sales, or business development within logistics and freight forwarding.
Proven success in managing and growing major FMCG accounts globally, with deep knowledge of consumer-driven supply chains.
Strong record in negotiating complex contracts and building long-term partnerships with multinational FMCG organizations.
Highly skilled in consultative selling, with ability to engage, influence, and build trust with C-suite executives.
Experienced in market analysis and competitor benchmarking to anticipate customer needs.
Comfortable operating in a global matrix organization, effectively aligning regional and functional teams to serve customer needs.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing
Seniority level
Not Applicable
Employment type
Full-time
Job function
Sales and Business Development
Industries
Transportation, Logistics and Storage
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Strategic Client Director page is loaded# Strategic Client Directorlocations:
Singapore, Singaporetime type:
Full timeposted on:
Posted Todayjob requisition id:
R19674# **About Vantage Data Centers**Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.**Position Description**Vantage is seeking a strategic, resourceful, and customer-obsessed Strategic Client Director to lead Customer Success and Experience initiatives across the Asia Pacific region. This role blends high-touch client relationship management with operational excellence, serving as the primary interface between Vantage and its strategic customers. You will drive satisfaction, loyalty, and long-term success by coordinating across internal departments, managing escalations, and delivering tailored solutions that support customers’ digital transformation journeys.As a trusted advisor, you will proactively identify opportunities for improvement, lead complex projects, and ensure a seamless customer experience from onboarding through live operations. This role requires a strategic mindset, strong communication skills, and the ability to operate independently in a fast-paced, evolving environment.**Client Relationship Management*** Serve as the primary point of contact for strategic clients throughout their lifecycle* Build and maintain strong relationships with client stakeholders (Operations, Construction, Security, EHS)* Act as the voice of the client, sharing feedback and driving internal improvements Lead client escalations and resolve complex issues independently* Being an advocate and keeping the client abreast to Vantages value proposition**Strategic Success Leadership*** Drive adoption of Vantage solutions and ensure alignment with client business goals* Conduct bespoke business reviews, post-mortems, success plans, and service improvement plans* Hold SLA compliance reviews (MBRs/QBRs) and report performance via KPIs to clients and executives* Support financial and billing processes, including custom reporting and audits**Operational Excellence*** Coordinate cross-functional teams to deliver on client requirements and timelines* Ensure compliance with Vantage standards and client lease obligations* Develop and document client support processes and procedures* Support operational incident reviews and reporting**Project & Solution Support*** Lead client onboarding and fit-out coordination for data modules* Participate in solution design and quoting processes* Manage client-facing projects and non-standard requests to resolution* Identify trends and areas for improvement, collaborating with internal teams to implement changes**Requirements*** Bachelor’s degree in Business Administration, Computer Science, Sales, or related field* 8+ years of experience in Data Center Operations, Project Management, Customer Support, or Sales* Experience in high-tech, data center, or rapid growth environments strongly preferred* Familiarity with ITIL-based service management programs* Experience with contracts management and RFP processes* Proficient in Microsoft Excel, Word, PowerPoint, Project, and Visio* Strong strategic thinking and problem-solving abilities* Skilled in negotiation, multitasking, and time management* Highly organized with strong attention to detail* Comfortable interacting with all levels of internal and external stakeholdersWe operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.Vantage Data Centers is an Equal Opportunity EmployerVantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.
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Join to apply for the
Client Director, BFSI
role at
OpenText .
OpenText - The Information Company
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT
The OpenText Professional Services team is comprised of more than 3,000 consultants who act as trusted advisors, managing long-lasting relationships with more than 100,000 customers around the world. They are responsible for the delivery of business solutions from pre-sales to post implementation. Our teams of experts help organizations solve issues, create value, improve business performance, and work more effectively in an increasingly digital world.
The Services sales (Client Director) role works in an assigned region to drive the “bookings” (deal closure consisting of a signed Statement of Work and Purchase Order) of the OpenText Professional Services business unit.
This role is based in Singapore and will have frequent travel requirements across Southeast Asia.
What The Role Offers
Owning all Professional Services business in selected Key Accounts within your defined territory.
Maintaining client relationships for all ongoing projects and drive recurring services bookings in your accounts.
Having an exceptional ability to effectively negotiate and collaborate across teams and organizations will help you to succeed in this role.
Supporting critical leadership reviews and presenting the status of the programs internally and externally.
Continuously innovating and improving processes to optimize program efficiencies are key to being successful.
Working with OpenText Account Manager to provide total solution (i.e Sales and Services) to the customer.
Becoming the trusted advisor to the customer on implementation and management of OpenText products and solutions.
What You Need To Succeed
Your role as a Client Director in the OpenText PS organization encompasses the following responsibilities:
Overachieve on personal bookings target every financial year, with the ability to grow your numbers year on year.
Selling consulting services to both new and install base customers.
Closing services sales, creating sufficient backlog that will allow the consulting team to drive revenue.
Accurate forecasting, allowing the OpenText Services Delivery team to forecast backlog revenue.
Ability to interact with business stakeholders on business requirements, demand prioritization, business case preparation and execution planning.
Translate business opportunities, problems into solutions that have measurable outcomes.
Workout the business process transformation/ improvement roadmap with the business stakeholders with clear goals and measurable targets.
Overseeing the development of the project's costs and timelines and ensure they remain within the approved budget & schedule.
Overseeing the risk and issue management of project related activities to ensure an acceptable level of risk.
Work with the delivery team to create Work Breakdown Structures to support pricing estimates.
Desired Skills & Experience
Excellent Business and Technology level verbal/written communication skill.
Develop Statement of Work, Change Request, RFP responses, Rough Order of Magnitude and Basis of Estimate (BoE)
Ability to perform Account Management function to help drive future work within a Professional Services organization.
Comprehensive knowledge of Business applications systems (Enterprise Content Management, Big Data Analytics, Enterprise Information Management and SAP Solutions), systems design and development processes, including requirements analysis, feasibility studies, software design, programming, pilot testing, installation and evaluation.
Solid grasp of business principles and techniques of administration, organization and management, including an in-depth understanding of the key business issues.
Ability to analyze and resolve complex issues, both logical and interpersonal.
5 years+ experience with responsibilities in selling consulting services for medium to large scale projects preferably in the financial services sector.
A high level of commitment, willingness to learn, and the ability to quickly apply new technologies.
Willingness to travel domestically and abroad.
Proficient in using salesforce.com to manage opportunity pipeline.
Proficient in using Microsoft Office 365.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Software Development
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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About Dentsu Group (dentsu)

Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP ), a pure holding company established on January 1, 2020, the Dentsu Group encompasses two operational networks: dentsu japan network, which oversees Dentsu’s agency operations in Japan, and dentsu international, its international business headquarters in London, which oversees Dentsu’s agency operations outside of Japan.

With a strong presence in approximately 145 countries and regions across five continents and with 65,000 dedicated professionals, the Dentsu Group provides a comprehensive range of client-centric integrated communications, media and digital services through its five leadership brands—Carat, dentsu X, iProspect, Dentsu Creative, and Merkle—as well as through Dentsu Japan Network companies, including Dentsu Inc., the world’s largest single brand agency with a history of innovation. The Group is also active in the production and marketing of sports and entertainment content on a global scale.

Role Description

The purpose of this role is to provide strategic recommendations and manage all resources to ensure the Client’s marketing needs are met. They are viewed as a trusted advisor to client, understands and articulates client business insights and leverages to contribute ways to move business forward, lead and monitor the day-to-day activities; proactively identify new business building insights and opportunities, manage, motivate and develop their team; work with other departments to develop and execute strategies that will build the Client’s business.

Key responsibilities

• Manages the Business – delivers the service proposition to clients and full end to end management of the business on individual clients
• Relationship Management – owns the client relationships as per the defined relationship strategy for the client
• Proactively Identifies Client Development Opportunities – flags specific client cross sell and upsell opportunities
• Commercial and service ownership of client relationship – drives seamless delivery and profitability of account
• Team Management – manages and motivates team around the clients objectives and culture

Desired Skills and Experience

• über-organised and detail-oriented individual
• A confident manager with a safe-pair of hands for both the agency and clients
• Strong relationship management, leadership, and teamwork skills
• Strong time management skills with an ability to prioritise
• Ability to think quickly, solve problems and offer solutions
• Excellent facilitator and highly pro-active
• Minimum 8 years of working experience preferably within a digital agency/client environment
• Bachelor’s degree (BA/BS) from an accredited college or university

About Dentsu Group (dentsu)

Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP ), a pure holding company established on January 1, 2020, the Dentsu Group encompasses two operational networks: dentsu japan network, which oversees Dentsu’s agency operations in Japan, and dentsu international, its international business headquarters in London, which oversees Dentsu’s agency operations outside of Japan.

With a strong presence in approximately 145 countries and regions across five continents and with 65,000 dedicated professionals, the Dentsu Group provides a comprehensive range of client-centric integrated communications, media and digital services through its five leadership brands—Carat, dentsu X, iProspect, Dentsu Creative, and Merkle—as well as through Dentsu Japan Network companies, including Dentsu Inc., the world’s largest single brand agency with a history of innovation. The Group is also active in the production and marketing of sports and entertainment content on a global scale.

The purpose of this role is to provide strategic recommendations and manage all resources to ensure the Client’s marketing needs are met. They are viewed as a trusted advisor to client, understands and articulates client business insights and leverages to contribute ways to move business forward, lead and monitor the day-to-day activities; proactively identify new business building insights and opportunities, manage, motivate and develop their team; work with other departments to develop and execute strategies that will build the Client’s business.

• Key Responsibilities
• Manages the Business – delivers the service proposition to clients and full end-to-end management of the business on individual clients.
• Direct ownership and responsibility of the client portfolio P&L
• Relationship Management – owns the client relationships as per the defined relationship strategy for the client.
• Proactively Identifies Client Development Opportunities – flags specific client cross-sell and upsell opportunities.
• Commercial and service ownership of client relationship – drives seamless delivery and profitability of account.
• Team Management – manages and motivates team around the client’s objectives and culture.
• Lead, manage and develop team’s capabilities by providing active support and mentorship across paid media, client management and operation expertise
• Media Planning & Digital Expertise – lead strategic planning and oversee activation across channels in the following order of priority:
• Social (Meta and TikTok)
• Display / Video / Programmatic (DV360, TTD, GDN, Quantcast…)
• Search

Desired Skills and Experience

• Organised and detail-oriented individual
• A confident manager with a safe-pair of hands for both the agency and clients
• Strong relationship management, leadership, and teamwork skills
• Strong time management skills with an ability to prioritise
• Ability to think quickly, solve problems and offer solutions
• Excellent facilitator and highly pro-active
• Minimum 8 years of working experience preferably within a digital agency/client environment
• Bachelor’s degree (BA/BS) from an accredited college or university

Dentsu Values
Will live the dentsu 8 Ways at all times: We Dream Loud, We Inspire Change, We Team Without Limits, We All Lead, We Make It Real, We Climb High, We Choose Excitement, We Are A Force For Good

Inclusion and Diversity
We’re proud to be different and that starts with our people. We believe in equal opportunities for everyone. We won’t define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. That’s what we care about.

So, whether you’re joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone.

Keeping connected

Please visit our website to find out more and connect with us on social.

As a Client Service Executive, you will play a pivotal role in maintaining and enhancing our relationships with clients. You will be responsible for ensuring client satisfaction, addressing inquiries, and providing support to ensure their success on our platform.

Key Responsibilities:

Serve as the primary point of contact for clients, addressing their needs and ensuring their satisfaction

Handle client inquiries and resolve issues promptly and effectively

Assist clients in optimizing their presence on OpenRice by providing guidance on using our platform and leveraging our services

Collaborate with internal teams to deliver solutions that meet client needs

Manage client accounts, ensuring accurate information and up-to-date listings

Gather client feedback and provide insights to improve our services and offerings

Conduct regular check-ins with clients to maintain strong relationships and identify growth opportunities

Support the sales team in client onboarding and training processes

Prepare reports and presentations for client meetings

Qualifications:

Minimum Diploma in Business Administration, Hospitality, or related field

Proven experience in client servicing, account management, or customer support, preferably in the hospitality or F&B industry

Excellent communication and interpersonal skills

Strong problem-solving abilities and a customer-centric mindset

Ability to work independently and as part of a team in a fast-paced environment

Proficiency in MS Office and CRM software

Fluency in English; proficiency in additional languages is a plus