4,097 Client Service Assistant jobs in Singapore

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**Shape your Career with Citi**
**Citi Global Wealth** brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.
The Client Service Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.
**Responsibilities:**
+ Directly manages a team of up to 25 associates to achieve individual and team performance goals.
+ Coaches and mentors the team to a customized client base handling client requests and delivering a remarkable client experience. Ability to communicate with employees in a positive manner encouraging awareness and performance skills
+ Manages various performance and productivity objectives through the use of sales force and various other systems
+ Provides leadership, guidance and feedback on individual performance using side-by-side coaching and development on client requests both verbal and written
+ Creates and fosters a trusting and engaging work environment with a focus on employee retention
+ Ensures a culture of accountability, integrity and respect
+ Participates in various group projects and continuous quality improvement activities
+ Participates in recruitment activities as needed
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
**Qualifications:**
+ 5-8 years relevant experience
+ Project management experience
**Education:**
+ Bachelor's/University degree or equivalent experience
---
**Job Family Group:**
Commercial and Business Sales
---
**Job Family:**
Client Service
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Join to apply for the AVP, Client Service Manager - C12 - SINGAPORE role at Citi

Join to apply for the AVP, Client Service Manager - C12 - SINGAPORE role at Citi

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The Client Service Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.
Responsibilities:

• Directly manages a team of up to 25 associates to achieve individual and team performance goals.
• Coaches and mentors the team to a customized client base handling client requests and delivering a remarkable client experience. Ability to communicate with employees in a positive manner encouraging awareness and performance skills
• Manages various performance and productivity objectives through the use of sales force and various other systems
• Provides leadership, guidance and feedback on individual performance using side-by-side coaching and development on client requests both verbal and written
• Creates and fosters a trusting and engaging work environment with a focus on employee retention
• Ensures a culture of accountability, integrity and respect
• Participates in various group projects and continuous quality improvement activities
• Participates in recruitment activities as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
  

Qualifications:

• 5-8 years relevant experience
• Project management experience
  

Education:

• Bachelor’s/University degree or equivalent experience
  

---
Job Family Group:
Commercial and Business Sales
---
Job Family:
Client Service
---
Time Type:
Full time
---
Most Relevant Skills
Please see the requirements listed above.
---
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
---
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Banking, Financial Services, and Investment Banking

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Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. The target is to ensure excellent service standards and maintain high customer satisfaction.

§ Deal with the customers via emails, over the phone, or face to face

§ Listen to the customer queries patiently and solve it. If the problem doesn't seem to solve, then forward the problem to the superiors or sales personnel.

§ Respond to the problems of the customer promptly

§ Look after the customer accounts and update their transaction status

§ Draft the necessary documents, letter or statements, as required by the customer

§ Maintain records of interactions with the customers in an orderly manner

§ Coordinate with the internal department to find solutions and resolve matters for customers

§ Maintain a follow up on the customer, whose query you had solved, ensure they are satisfied with your answer.

§ Assist in the rotation of stock to comply with FIFO operations

§ Support in documentation for accountability of all products at all stages of the operation as necessary, assist to resolve any discrepancy issue

§ Any other duties that may be assigned due to exigencies of job needs.

§ Monitor work areas to ensure that safety practices are being followed.

§ Physical involvement in sanitation and co-operate with team members in ensuring the warehouses and offices is kept clean and tidy per 5S practice.

§ Ensure physical stock tally with inventory system through proper process and documentation.

§ Prepare product or services report by collecting and analyzing customer information

§ Go the extra mile to engage customers

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Summary

The Customer Services Assistant assists customers at check-in counters, ensuring passenger details match travel documents and handling issues related to flight operations and automated check-in systems. They comply with safety standards, report breaches, and work in shifts to support 24/7 flight schedules. The role requires physical strength for lifting baggage, good communication skills, and the ability to handle passengers with special needs. They act as service ambassadors, responding professionally to complaints.

Duties and Responsibilities

• Provide quality customer services
• Service customers at the check-in counters
• Verify passengers' identities at the gates
• Verify information on travel documents, passports and/or visas
• Provide support to special needs customers
• Handle customer issues regarding irregular flight operations
• Process customer documentation
• Handle customer issues regarding automated check-in systems
• Uphold safety and/or security standards
• Interpret and follow individual safety and/or security standards in the workplace
• Identify and report breaches of safety and/or security standards in the workplace

Requirements

• Minimum GCE 5 “N” levels and above
• Customer service experience preferred

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Job Responsibilities

1. Operating of computerized system for generating DO prior to deliveries, inclusive of
   performing post goods issue (GI).
2. Sort / Assign /Update container number and seals according to requirement.
3. Support Month end stock count. (i.e. printing of docs and etc)
4. Archiving of all Company’s warehouse documents according to Company’s records retention guideline

Details

1. Office working environment
2. Training will be provided.
3. Weekdays Official Working Hours is from 0830hrs to 1730hrs.
4. Candidate is required to perform weekday and weekend O.T. if necessary.

Requirement

1. Min Cert in Business Studies(ITC) or higher.
2. Able to converse in English and Chinese.
3. Able to use MS email, excel and words.
4. Able to work O.T. when requested.
5. For those with no working experience training will be provided.

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Unleash your potential with Senses International

Senses International believe in unleashing the potential of employees by providing them with a dynamic and stimulating work environment where creativity and expertise intersect to create unparallel fragrances.

Senses International have a team of passionate individuals who are dedicated to making a difference in the fragrance industry.

As an employee at Senses International, you will be part of a vibrant and diverse team that values collaboration and innovation.

The company encourage employees to explore their creativity and push the boundaries of what is possible in the fragrance industry.

The company also foster a culture of continuous improvement and encourage the employees to take ownership of their career.

Join Senses International and unleash your potential in the fragrance industry. With company’s unique blend of creativity and expertise, the sky’s the limit for your career growth and development.

Job Position: Customer Service Assistant

Customer Service Assistant, will act as a liaison, providing product/services information and resolve any emerging problems that our customer might face with accuracy and efficiency.

• Managing end to end operation, logistics and sales support.

• Working closely with various departments (Sales, Regulatory, Procurement, Production and Finance) to fulfil customers’ orders.

• Planning, organising, coordinating, scheduling and controlling all the resources needed in carry out an efficient operation job.

• Review and proactively seeking improvements to current operations

• Perform other administrative duties as assigned.
  

Job Requirements:

• Meticulous and Details Oriented

• Ability to multitask and initiate in a fast-paced and challenging environment.

• Experience in order management from planning, execution and willingness to be hands-on, will be a plus point.

• Good soft-skills of customer service, willingness to learn both technically and commercially.

Working Hours: Monday to Friday 930am - 630pm

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Job Responsibilities

· Order taking from our Retailers, Walk-in and Online customers.

· Manage delivery platform (eg. GrabFood, FoodPanda, Deliveroo) orders.

· Issue DO and Invoices to customers.

· Manage inventory “Stock-Out” book-keeping.

· Assist the logistics department in preparing cooked and frozen products with documentation for driver to deliver.

· Receive & acknowledge goods delivered to our factory.

Working Hours : 7 am to 4 pm or 8 am to 5 pm

Monday to Saturday

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Responsibilities:

• Manage Sales enquiries and prepare quotations
• Order processing – prepare Invoice, Delivery Order & Packing/Picking List
• Arrange standard export shipments to overseas
• Liaise with Logistics to ensure smooth delivery
• Ensure overall customer satisfaction
• Prepare minutes and reports for the sales team
• Any other duties as delegated by the superior

Requirements:

• O Level / A level / Certificates
• 1 – 2 years experience in customer service
• Mechanical Engineering background would be an added advantage
• Proficiency in MS Office applications.
• Good communications and interpersonal skills are essential
• Dynamic, hard working, pleasant personality, self disciplined & self motivated
• 5 days week, location in Woodlands Spectrum 1
• Applicants should be Singaporean citizens or hold relevant residence status

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This role involves liaising with customers on product collection, exchanges and enquiries. Backend role will involve duties such as replenishing of stocks and performing monthly inventory count etc.

Job Description:

• Basic knowledge of MS Excel

• Customer service oriented

• Good communications skills. Able to express clearly, to listen and understand effectively

• Demonstrates effective customer communication skill

• Able to manually be handling of up to 10kg of loads

• Ability to adapt to a fast-paced environment

Working hours:

Mon to Fri: 11am to 8pm

Sat: 11am to 3pm

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