3,549 Client Relations Manager jobs in Singapore

Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,400 different calibres and the award of more than 430 patents. Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication.
POSITION SUMMARY
Are you passionate about developing successful business growth, building strategies, and aligning people and processes to achieve so? Would you like to support elevating the VIC client business by maximizing commercial results with an entrepreneurial mindset? If so, we would like to present to you the opportunity to join our Singapore team as the Client Relations Manager.
The primary mission of the Client Relations Manager is to support and cultivate the VIC client evolution, including expansion and retention in Singapore, thereby ensuring qualitative and sustainable growth.
You will be responsible for curating client journeys with a unique and targeted approach that continually engages, thereby taking the ultra-luxury experience to new heights. As well as deep dive into client analysis, transforming data into client-centric action plans.
You will be rostered at the boutique with sales responsibility.
KEY RESPONSIBILITIES
CLIENT FOCUS
VIC Recruitment
Develop own VIC portfolio by recruiting high potential clients into the brand
Participating in Local and International Events and act as Maison Ambassador
Develop High Watchmaking (>100 KEUR) segments by closing sales
Provide strategic direction on VIC treatment and initiatives
Engagement
Provide and implement development initiatives and activities set forth by the Regional Retail and Marketing team to build client loyalty
Manage and follow up with VIC clients watch care and repairs
Take the lead in the implementation of in-boutique events and activations, working in collaboration with the Regional team.
Work closely with the Retail and Marketing team to propose and coordinate unique VIC client experiences
Prepare and analyze in-boutique events sales ROI and feedback as required
Create and execute a plan to re-activate sleeping/inactive clients in the database
COMMERCIAL FOCUS
Demonstrate ability to consistently achieve or exceed sales targets and KPI’s
Develop business acumen that assesses and strategizes effectively based on data and local market intelligence
Master expertise of the boutique business and assess local market opportunities to implement a proactive and effective sales and client development strategy
TEAM SUPPORT FOCUS
Act as an expert and provide coaching and support to the team with their client portfolio
Propose VIC client entertainment and engagement activities to the team
Collaborate and support boutique team in the selling ceremony to increase sales
Provide regular reports and qualitative feedback on client behavior, market context, and competition
Fulfil sales associate responsibilities in the boutique, adhering to roster and including all operational and client relation matters
YOUR PROFILE
You have a minimum of 10 years of professional experience, preferably in the luxury retail industry with previous commercial exposure and a business development background
You have acquired an established network of loyal and qualitative clients to leverage
You are a strategic thinker who anticipates challenges and develops varied-term solutions
You have a strong customer focus and good client management knowledge
You demonstrate an entrepreneurial spirit and take timely decisions with the ability to assess the risks involved
You are creative and can handle and deal comfortably in a multinational environment
You are a strong communicator with the ability to influence at all levels
You are proficient in MS Office
You speak English and Mandarin fluently
YOUR JOURNEY WITH US
If your application is selected, we will give you an introductory call to explain further steps and discuss the opportunity. If things go well on both ends, you will have a chance to meet a few colleagues in the HR and Business teams in an individual interview.
LEARN MORE ABOUT LIFE AT JAEGER-LECOULTRE
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ABOUT US

wabi housing is a cross-border real estate advisory firm connecting high-net-worth individuals, family offices, and asset managers across Southeast Asia with exclusive Japanese property opportunities.

Our mission is to bridge worlds: bringing Japan's most sought-after luxury residential, commercial, and investment properties to an international audience. We combine deep local expertise in Japan with a global outlook to create seamless investment experiences.

THE ROLE

We are seeking entrepreneurial, relationship-driven individuals to join us as High Net-Worth Client Relations Managers.

This role is network-focused and flexible: you will leverage your personal and professional connections with HNWIs, family offices, and wealth managers to introduce them to Japanese real estate opportunities.

All property transactions are executed in Japan by Wabi's licensed brokerage team — your responsibility is to connect and cultivate trust.

KEY RESPONSIBILITIES

• Identify and engage high-potential prospects in your network.
• Introduce qualified clients (HNWIs, family offices, AMCs) to wabi housing.
• Share wabi marketing materials and property opportunities with prospects.
• Serve as a relationship bridge between your network and our Japan-based investment team.
• Maintain confidentiality and professionalism in all client interactions.

WHAT WE OFFER

• Success-based compensation: competitive earnings with no cap
• Global exposure: collaborate with a cross-border team and gain exposure to Japan's high-end real estate market.
• Flexibility: work on your own time, from anywhere, without set office hours.

WHAT WE LOOK FOR

• Existing relationships with HNWIs, family offices, or asset managers in Southeast Asia.
• Credibility and trust within your network; strong interpersonal skills.
• Ability to introduce and position Japanese real estate as part of a diversified portfolio.
• Entrepreneurial mindset — motivated by performance-based success.
• Integrity, discretion, and professional presentation.

WHY JOIN US?

• Monetize and deepen your existing HNW relationships.
• Partner with a licensed, credible Japanese brokerage firm.
• Earn substantial, transparent rewards for introductions.
• Build a personal brand as a trusted connector in international real estate.

NEXT STEPS

• Please send us your CV
• If selected, you will be invited to a Zoom interview with our team
• We're looking forward to hearing from you

About wabi housing

Founded to bridge Japan's real estate market with the world, wabi housing helps high net-worth (HNW) clients from Southeast Asia and Greater China invest in Japanese properties and, when needed, relocate smoothly to Japan. We specialize in connecting clients with luxury residential and commercial opportunities, supporting visa planning, and ensuring a seamless end-to-end experience. With a growing client base across Asia, we are expanding our presence in Singapore to better serve international investors exploring Japan.

We're currently seeking to recruit key team members who will be central to the success of wabi housing in these regions and help strengthen our local relationships with family offices, wealth managers, and HNW clients.

Role Overview

This is a remote role for a High Net-Worth Client Relations Manager located in Singapore. The High Net-Worth Client Relations Manager will be responsible for developing and maintaining relationships with high-net-worth clients, ensuring all their housing needs are met.

As a Client Relations Manager, you will

• Build and maintain strong relationships with family offices, wealth managers, and HNW clients in your region
• Introduce clients to investment opportunities in Japanese real estate and provide tailored advisory support
• Act as a trusted point of contact for client inquiries, ensuring clear communication and smooth transactions
• Collaborate with our Japan-based team to deliver a seamless cross-border investment and relocation experience
• Represent wabi housing at industry events, networking opportunities, and client meetings

Qualifications

• 2+ years of professional experience in wealth management or family office advisory (real estate exposure strongly )
• Strong communicator and relationship builder with existing networks in private wealth or HNW circles
• Independent, proactive, and comfortable working remotely while coordinating with an international team
• Passionate about real estate, cross-border investment, and supporting clients with personalized solutions

Hiring Process

1. Send your CV and cover letter
2. If selected, you will be invited to a Zoom interview with our team

We look forward to hearing from you

Overview

Maintain operation of system dashboard/portal and ensure customers get high quality service and satisfaction. System monitoring and administrations works. Respond swiftly to calls when activated and investigate disturbances. Respond immediately to all enquiries concerning season applications, refund matters, and/or change of particulars and resolve all issues. Communicate with users via email, telephone & Portal. Ensure daily/monthly reports are produced showing occurrences, such as email reports and/or call tracking.

• Maintain operation of system dashboard/portal and ensure high quality service and customer satisfaction.
• Monitor systems and perform administrative duties.
• Respond swiftly to active calls and investigate disturbances.
• Address enquiries related to season applications, refunds, and changes of particulars; resolve issues promptly.
• Communicate with users via email, telephone, and portal.
• Produce daily and monthly reports detailing occurrences (e.g., email reports, call tracking).

• Able to perform 12-hour rotating shift.
• Must be Singaporean.
• Able to work independently and at multiple locations when required.

• Strong communication skills, including the ability to speak clearly and relate effectively with people from diverse backgrounds.
• Ability to carry out functions professionally.
• Excellent customer service skills to ensure a high degree of customer satisfaction.
• Highly energetic, confident, reliable, punctual, and proactive.
• Attention to detail and accuracy in task execution.
• Strong knowledge of and ability to use Microsoft Office and computers.

Responsibilities

Handle customers’ inquiries & requirements via email or phone.

Schedule and assign jobs to drivers.

Daily email of sign POD

Perform data entry by using WMS

Generate picking & packing list by using WMS

Submit weekly / monthly inventory reports to customers by using WMS

Preparation of necessary documents as and when is required

Communicate & coordinate with internal and external stakeholders

Knowledge & Usage of Microsoft office

Completed vaccinations

Able to work OT when is required

Passion for continuous learning and personal growth

5.5 working days.

Mon – Fri 8am – 5pm / Sat 8am -12noon.

Customer Service Clerk

Job Description & Requirements

• 1-2 years experience in customer service
• Understand how to process purchase orders, sales orders, sales quotations
• Logistic knowledge (Shipping, air freight)
• Microsoft Office Skills
• Good to have knowledge in Business Central (Microsoft) ERP
• Able to communicate with both internal and external parties
• Open to learn and cheerful disposition

• Ability to use Microsoft Office (Excel, Word)
• Able to do Purchase orders, Quotations, Sales Orders
• Ability to communicate with internal and external stakeholders
• Good to have: ability to use ERP
• Logistics knowledge (Air and sea)

Job Description & Requirements

• 1-2 years experience in customer service
• Understand how to process purchase orders, sales orders, sales quotations
• Logistics knowledge (shipping, air freight)
• Microsoft Office skills
• Good to have knowledge in Business Central (Microsoft) ERP
• Able to communicate with both internal and external parties
• Open to learn and cheerful disposition

• Ability to use Microsoft Office (Excel, Word)
• Able to do Purchase orders, Quotations, Sales Orders
• Ability to communicate with internal and external stakeholders
• Good to have: ability to use ERP
• Logistics knowledge (Air and sea)

Job Content

1. Maintain daily communication and close relationships with customers.
2. Order management for both warehouse and drop shipment.
3. Proactive supporting sales operations in achieving sales targets.
4. Provide a timely update to customers on the order changes of orders/shipments schedule.
5. To prepare shipping documents for customer clearance.
6. Identifying customer demands and improving the process through cooperation with teammates.
7. Solving customers’ queries and problems.
8. Handle customer complaints and ensure thorough follow-up until resolution.
9. Participate customer meeting or customer visits when required to strengthen customer relationship.

1. Diploma or above, majoring in international trade and logistic is preferred
2. Fresh graduates are welcome
3. Fluent oral and written English
4. Knowledge of SAP will be a benefit
5. Bilingual of English and Mandarin

Responsibilities:

Handle customers’ inquiries & requirements via email or phone.

Schedule and assign jobs to drivers.

Daily email of sign POD

Perform data entry by using WMS

Generate picking & packing list by using WMS

Submit weekly / monthly inventory reports to customers by using WMS

Preparation of necessary documents as and when is required

Communicate & coordinate with internal and external stakeholders

Requirement

Knowledge & Usage of Microsoft office

Language Knowledge of Read, Write & Spoken: English & Mandarin

Completed vaccinations

Able to work OT when is required

Passion for continuous learning and personal growth

Working Hours

5.5 working days.

Mon – Fri 8am – 5pm / Sat 8am -12noon.