3,654 Client Experience jobs in Singapore

Pineapple MMA is Singapore's premier Muay Thai and Boxing gym — internationally recognised for our elite coaching, vibrant community, and transformative results. More than just a gym, we're a movement: a high-performance training ground where individuals grow stronger, fitter, and more confident — in and out of the ring.

We're looking for a Client Experience & Operations Manager to lead our front-of-house experience and keep our daily operations running like a well-oiled machine. You'll be at the heart of the action — shaping first impressions, building relationships, and ensuring every visit to Pineapple MMA feels seamless, professional, and community-first.

Website:

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Member Experience Leadership

• Be the welcoming face of Pineapple MMA — greeting members and visitors, managing check-ins, and setting the tone at the front desk.
• Provide high-touch support to new and existing members — from explaining membership plans to handling feedback with care and confidence.

Daily Operations Management

• Ensure the gym runs smoothly day-to-day — from stock monitoring and locker room readiness to handling payments and facility standards.
• Lead and maintain back-end operations, including class scheduling, point-of-sale systems, and communications.

Vendor & Facility Oversight

• Coordinate with external vendors for repairs, upgrades, and general upkeep — ensuring service standards remain top-tier.
• Troubleshoot facility issues quickly and proactively.

Team Scheduling & Support

• Manage weekly shift schedules for front-of-house staff and instructors.
• Provide adhoc operational support when needed.

Ad-Hoc & Community Initiatives

• Step up and step in where needed — whether it's helping with a launch event, improving systems, or refining the client journey.
• Champion our values of hospitality, hustle, and heart.

• 1–3 years of experience in operations, customer service, hospitality, or fitness studio management
• Friendly, approachable, and solution-oriented — great with people and detail-driven
• Strong organisational skills and ability to manage multiple moving parts
• Comfortable using (or learning) tools like Google Drive, WhatsApp, spreadsheets, POS systems, and Mindbody
• Calm under pressure and thrives in fast-paced environments
• Bonus: Passion for fitness, Muay Thai, or community building

This is a full-time, 6-day work week with rotating shifts.

Typical Shifts:

• Opening: 7:00am – 4:30pm
• Closing: 1.00pm – 10:00pm
• Weekend: 9:00am – 4:00pm

• Salary: SGD $2,800 – $3,500/month
• Free Membership: Unlimited classes + open gym access
• Staff Discounts on Pineapple MMA merchandise
• Career Growth: Be part of a fast-growing, globally respected fitness brand

We're looking for someone who:

• Takes ownership and pride in their work
• Communicates clearly, warmly, and confidently
• Stays calm, proactive, and solutions-focused under pressure
• Cares deeply about community and culture
• Has a genuine passion for fitness, martial arts, or helping people grow

Apply directly by submitting your applications here. OR Send your resume and a short cover letter to with the subject: Client Experience & Operations Manager – (Your Name).

We can't wait to meet someone who's ready to grow with us and elevate the experience of every person who walks through our doors.

You will handle all service-sales and after-sales requests according to brand quality standards and will represent the brand's identity and vision at all times

• 5-Day work schedule
• Permanent role
• Global Company

Adecco is working with one of the renowned luxury brands known for its high-end jewelry, watches, and accessories, combining heritage, craftsmanship, and elegant, timeless design.

This is a great opportunity to work as the brand ambassador of this company with a fun, diverse, and service-oriented team

Job Description:

• Drive online and phone sales to achieve set targets and objectives.
• Manage inbound and outbound customer interactions via phone, email, live chat, and social media across the region.
• Provide brand information to customers and gather valuable feedback for the brand.
• Accurately record all relevant data in the appropriate systems, adhering to group data security policies.
• Promptly escalate system issues to the team leader and report suggestions for improvements.
• Monitor and identify trends in customer satisfaction or dissatisfaction and share findings with the team leader.
• Comply with company policies and procedures while maintaining a professional representation of the Group.
• Work closely with the Customer Service team to manage repairs and after-sales service requests.

Job Requirements:

• Experience in a call center or customer service management.
• Familiarity with contact center tools, ideally Salesforce: CRM, interaction management, telephony, and social media platforms.
• Knowledge of quality monitoring tools and strategies to enhance customer satisfaction.
• Operational experience and scheduling tools in a contact center setting.
• Strong English proficiency and fluency in a local language to serve a diverse clientele.
• Proven ability to build and maintain positive client relationships.
• Extensive expertise in customer service and ongoing quality improvement initiatives.

Next Steps:

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
• Apply through this application or send your resume to in MS Word Copy. We'd love to hear from you
• We regret that only shortlisted candidates will be notified

Lorwene Guzman

Direct Line:

EA License No: 91C2918

Personnel Registration Number: R

Role Overview

Our client is a prestigious brand. Join as a Client Experience Coordinator (Welcome host), where you'll be the welcoming face of our brand. Your key responsibilities include:

• Managing a dedicated public phone line and email for client inquiries.
• Directing client communications to the appropriate Sales Associate based on existing relationships.
• Monitoring daily email distribution to ensure balanced workloads among team members.
• Overseeing client access, conducting initial screenings, and maintaining boutique security.
• Notifying retail team of client arrivals or appointment changes promptly.
• Delivering top-tier customer service as the initial point of contact, creating a warm and professional first impression.
• Facilitating seamless connections between clients and retail staff according to pre-arranged schedules.
• Serving as the primary liaison for booking and managing client appointments.
• Maintaining and updating staff calendars with scheduled meetings.
• Supporting the Boutique Manager with staff rostering and scheduling needs.
• Organizing guided tours, greeting clients with enthusiasm, and sharing insights into the boutique's history and amenities.

Candidate Profile

• Experience: At least 1 year in luxury retail or cabin crew roles.
• Presentation: Polished and professional appearance essential.
• Availability: Open to retail hours, including weekends and holidays.
• Eligibility: Singapore citizens only.

This role offers a chance to shine in a dynamic environment, blending customer engagement with operational excellence. Apply today to elevate our client experience

Job Details

• Be the friendly face and first point of contact for clients, ensuring every interaction feels personal and professional
• Assist with onboarding, appointment coordination and follow-ups to build long-term relationships
• Keep client information up to date and support engagement tracking in internal systems
• Work closely with the team to deliver excellent service and timely communication
• Contribute feedback and ideas to enhance overall client experience

Requirements

• Local Polytechnic Diploma/Degree qualifications
• Warm, people-oriented and passionate about helping others
• Strong communication and relationship-building skills
• Organised, detail-minded and proactive in follow-ups
• Experience in service, admin or client engagement roles is a bonus

Only short-listed candidates will be contacted.

Job Types: Full-time, Permanent

Pay: $3, $4,000.00 per month

Benefits:

• Health insurance
• Professional development

Work Location: In person

Job Details

• Be the friendly face and first point of contact for clients, ensuring every interaction feels personal and professional
• Assist with onboarding, appointment coordination and follow-ups to build long-term relationships
• Keep client information up to date and support engagement tracking in internal systems
• Work closely with the team to deliver excellent service and timely communication
• Contribute feedback and ideas to enhance overall client experience

Requirements

• Local Polytechnic Diploma/Degree qualifications
• Warm, people-oriented and passionate about helping others
• Strong communication and relationship-building skills
• Organised, detail-minded and proactive in follow-ups
• Experience in service, admin or client engagement roles is a bonus

Only short-listed candidates will be contacted.

This position involves providing exceptional customer service and support to clients in a fast-paced environment. The ideal candidate will possess excellent communication skills, be proactive, and have a strong customer-centric mindset.

• Attend to incoming client calls, respond to queries, and resolve issues efficiently.
• Welcome clients, manage check-in processes, and notify sales teams of arrivals.
• Coordinate the sales team turn-taking system, ensuring seamless client engagement.
• Maintain a tidy, organized, and welcoming showroom environment.
• Clean and present display vehicles to a high standard.
• Provide refreshments to clients, creating a warm and inviting atmosphere.
• Perform administrative tasks as assigned by management.

• Prior experience in a customer-facing role, such as reception or front desk work.
• Strong interpersonal and communication skills, with a customer-focused attitude.
• Be cheerful, proactive, and professional, with a high level of enthusiasm.
• Proficient in basic Microsoft Office applications and data entry.
• Able to work on weekends and public holidays, with replacement time off provided.
• Willings to support off-site events or showroom activities when required.

• A competitive salary package up to SGD 3500 per month.
• The opportunity to work in a dynamic and supportive team environment.
• Ongoing training and development opportunities.

We are seeking a proactive and detail-oriented Client Servicing Executive to work closely with our Account Manager and Creative Team.

• This is an opportunity for a motivated individual who can manage multiple tasks in a fast-paced environment, maintain strong relationships with clients, and provide exceptional customer service.
• The ideal candidate will have excellent communication skills, be able to plan and execute campaigns, and liaise with external vendors and partners to ensure smooth project execution.

The successful candidate will be responsible for:

• Planning and executing campaigns with the Account Manager and Creative Team;
• Maintaining strong relationships with clients and providing excellent customer service;
• Liaising with external vendors and partners to ensure smooth project execution.

• Self-motivated and detail-oriented with ability to work independently;
• Good command of English (spoken and written);
• Strong interpersonal and communication skills;
• Able to manage multiple tasks and timelines in a fast-paced environment.

The Client Experience Specialist is responsible for managing and maintaining client relationships to ensure satisfaction and encourage repeat business. This involves following up with clients, assisting in event planning and execution, and providing administrative support as needed.

1. Manage and maintain accurate and updated client records.
2. Follow up with clients to ensure satisfaction and encourage repeat visits.
3. Assist in planning, organizing, and executing marketing and outreach events.
4. Represent the organization at events and engage with participants to promote services and build brand awareness.
5. Support post-event reporting and follow up with potential clients.
6. Provide administrative support where necessary.

• Customer Service Skills
• Customer Relationship Management CRM
• Microsoft Office
• Social Media

This is a fantastic opportunity to be part of a dynamic team that delivers exceptional client experiences.

You will play a key role in supporting clients' success on our platform, from onboarding and campaign setup to performance tracking and renewals. You'll work closely with the Head of Client Success and cross-functional teams across Asia.

Key responsibilities include:

• Assisting in client onboarding and ensuring a smooth handover from the sales team.
• Providing day-to-day account servicing and client communications.
• Building rapport and trust with client stakeholders across HR, marketing, and operations.

As you grow into the role, you'll develop your skills in managing client accounts, interpreting data, and solving real business challenges. You'll have opportunities to learn and develop in a fast-paced startup environment where you can make a tangible impact.

Requirements for this role include:

• A strong analytical mindset and attention to detail.
• Excellent interpersonal and communication skills, both written and verbal.
• The ability to apply sound negotiation skills to shape win-win outcomes.
• Comfort working with data and Excel.
• The ability to stay composed under pressure and thrive in a dynamic environment.

Benefits of this role include:

• Hybrid work arrangement in Singapore.
• A competitive salary range of SGD 32,000 - 36,000 per month.
• Opportunities for professional growth and development.