444 Client Communications jobs in Singapore

Client Communications Management

• Set SOP for Client Communications (e.g.: service recovery, guidelines for handling customers from different feedback channels, SLA to customer feedback, preparation of FAQ, etc.)
• Reply all customer enquiries and feedback within stipulated timelines via various channels (e.g.: calls, email, live chat, social media, etc.)
• Assist customers with regards to the status of their orders
• Assist customers or operations team to source / locate products
• Use of initiative to identify and follow up sales opportunity with customers
• Maximize cross sales opportunities in all correspondence by suggesting related products to original inquiries
• Work closely with the Order Fulfillment Team, Inventory, IT and Sales & Operations Team on a daily basis
• Prepare Client Communications reports
• Master and well-trained in handling all customer feedback
• Understand and provide support for exchange and returns
• Constantly look out for ways to improve work processes and Client Communication levels
• Constantly drive improvement in processes and Client Communication levels to deliver KPIs
• Stay in trend and knowledgeable for new Client Communication tools (e.g.: chat line) or information
• Require to work in shifts and on weekends and public holidays
• Any other tasks as and when assigned by the Management

Administrative Duties

• Assist ECommerce team in administrative duties
• Prepare weekly/monthly reports on live chat performance, number of compliments, complaints, feedbacks and enquires accordingly to the sources
• Management of the membership and customer feedback database, i.e. data entry of membership details and feedback forms
• Other ad-hoc administrative duties

Job Requirements:

• Minimum Diploma, preferably with at least 1 year of experience in Service Industry
• Good interpersonal and communication skills
• Proficient with Microsoft Office suite and Email
• Knowledge of Salesforce is an advantage
• Client Communications oriented and committed to handling customer grievance
• Applicants with experience with global returns and exchange procedures will be highly considered
• Fun, vibrant & outgoing personality with great personal style
• Keen sense of fashion and a passion for the fashion industry

Key Responsibilities

• Handle client inquiries about policies
• Coordinate with insurers and clients regarding policy and renewal matters
• Provide administrative support to the team

Requirements

• Minimum Diploma qualification in any discipline
• Candidates with at least 2 years of relevant experience will have an added advantage
• Candidates with the required Insurance Certification for handling general insurance and employee benefits will have an added advantage
• Good interpersonal and communication skills
• Possess initiative and strong problem-solving skills
• A team player and hardworking, and possess a warm personality
• Proficient in Microsoft Office and IT savvy
• Only applicable for Singaporeans and Singapore Permanent Residents

Only shortlisted candidates will be contacted. Successful candidates with relevant experience and qualifications will be considered for career development and advancement opportunities.

Mission:

In line with Safran Electrical and Power (SEP) vision, the Customer Support and Services department integrates Safran Ventilation and Safran Electrical and Power aftermarket directorates into one global team. Based on a common front office, this new organization is responsible for customer support and sales development aiming to increase the services / MRO sales and improve our service level and customer satisfaction.

Such new organization will rely on regional teams of Customer Support and Sales Managers that will be managed by the dedicated Regional Head of Customer Support and Sales.

Responsibilities

• Manage the operator/customer relationship on support and service contract aspects (if applicable): respond to customer requests in terms of services and support
• Monitor and support payment collection to ensure healthy DSO performance
• Customer satisfaction, main point of contact to customers
• Proposal, contract negotiation, manage customer support & services contract and the profitability of the customer account and the economic performance of the contracts
• Sales budget achievement for Ventilation and Power Divisions
• Coordinate the support with various customer service team across the divisions

Essential Functions:

• Responsible for a portfolio of customers in the designated area, possess commercial acumen with the aim of maximizing business opportunities to achieve sales and market share growth;
• Develop the relationships necessary to facilitate information/contact as required with all levels of the customer operations;
• Reporting to management to provide a full spectrum of customer support and sales activities (majority of sales are in Maintenance, Repairs, Overhaul and Spares including developing maintenance contracts);
• Be the voice of the customer:

a.    Responsible for customer satisfaction. Be the main point of contact between customers and Safran Ventilation Systems/Safran Electrical & Power;

b.    Proposing dedicated recovery plan in the event of customer satisfaction below target objectives;

c.    Establishing a complete, comprehensive understanding of the customers, their organization and the key individuals within it;

d.    Liaising with internal departments and team with the objective of timely resolving customer issues and queries;

e.    Managing a structured, regular customer communication/visit schedule;

• Actively participate in and contribute to the annual Sales Forecast in its area
• Effectively selling of all SEP & SVS's MRO capabilities (Ventilation, Power, ISE);
• Monitor fleet evolution into the designated area to identify any possible sales opportunity for upgrades, spares inventory and services;
• Prepare and negotiate with the customers ad-hoc offers and contracts with active follow-up up to deal closure. Full responsibility to negotiate with support from senior managers required;
• Generate customer and market information and feedback to support future sales planning;
• Prepare and provide customers with Initial Provisioning (IP) recommendation and secure related IP sales;
• Exhibit a certain degree of ability in holding technical discussion with the customers;
• Manage customer visits, customer satisfaction and sales reports;
• Follow-up customers overdue and quote approvals and manage specific actions;
• Any other ad hoc duties as and when assigned by the Reporting Supervisor

Requirements

• Bachelor's Degree in Relevant area (Business/Engineering/Sales & Marketing) from an accredited institution
• Aerospace and Airline industry experience (5 years)
• Experience in MRO and aftermarket activities (5 years)
• Ability to travel for domestic and overseas business (50%+)
• 10 years of related experience

Job Description:

The Customer Support & Services Manager (CSSM) is responsible for reinforcing and expanding the existing Support & Services activities within the assigned geographical area in Asia for the Defense Global Business Unit – Customer Support & Services Department. This role involves identifying and prospecting new opportunities to develop these activities, establishing and reporting on customer needs, and coordinating all related commercial actions.

Additionally, the CSSM will develop and maintain local relationships with various Safran Electronics & Defense entities, partners, and customers.

In collaboration with the Customer Support & Services Manager pole of the Defense GBU, the CSSM will work on structuring activities to achieve the global objectives of the Customer Support & Services Department.

Key Performance Indicators (KPIs) for this role include:

• Customer Satisfaction : Measure customer satisfaction for support and services activities
• Customer Loyalty : Track customer retention rates and loyalty metrics
• Business Opportunities Identified : Count the number of new business support & service opportunities identified and communicated to the Global Business Development (GBD) team
• Footprint Expansion : Measure the presence of Safran Electronics & Defense's support and service activities within the region
• Communication Effectiveness : Evaluate the effectiveness of communication with the GBD team regarding new opportunities and customer needs

Job summary

• Reinforce development of existing Support & Services activities within the assigned geographical Asia Area for the Defense Global Business Unit – Customer Support & Services Department.
• Prospect and identify any opportunities to develop Support & Services activities within the assigned geographical area.
• Establish and report SED Customers' needs in order to initiate the actions under CSSM pole responsibilities: support SED sales team in France.
• Develop local relationships between the various legal Safran Electronics & Defense entities (subsidiaries, offices), its partners and its customers.
  In collaboration with « Customer Support & Services Manager » pole of Defense GBU – Customer Support & Services Department, develop the structuring activities in order to reach the global objectives of CSSD.

Job specificities

• Local contract
• Attached to GBU Def – CSSD (functional)
• Based in Singapore with numerous business travels within assigned geographical area and in France.
  Local legal working terms apply.

Requirements

• Proven experience in support activities & ideally in defense.
• Proven experience in business development within the geographical area.
  More than 5 years of professional experience in Commercial and Customer support activities

Qualification

• Bachelor's degree or equivalent experience
• More than 5 years of complex sales & Business development experience or more, preferably in the Support activities and ideally in Defense industry
• Demonstrated excellent customer relationship management skills, strong written and oral communication skills and strong listening skills
• Experience with project management, contractual terms and conditions and financial acumen
• Proficient in utilizing analytical software and sales tools (Excel, PowerPoint, etc.)
• Achievement and results oriented
  Able to function and work independently and confidently

Travel:

• Able to travel up to 50% of the time

Revenue Management & Rolling Forecast

• Review monthly Profit & Loss (P&L) statements, investigate abnormalities, and ensure accuracy.
• Analyze and report monthly Gross Profit (GP) by product line; circulate reports to Product Managers.
• Verify revenue classification to ensure accurate booking under respective business categories.
• Prepare and submit monthly rolling forecasts; analyze variances against prior submissions and highlight gaps.

Rebate & Financial Planning

• Calculate estimated rebates prior to year-end and confirm sufficient accruals with Finance.
• Estimate rebates for the upcoming year based on channel budget revenue; propose accrual percentages and prepare internal memos for approval.
• Coordinate with Finance to ensure accruals are completed by January each year.
• Perform Breakeven Revenue Calculations to support business planning, including analysis of fixed costs, variable costs, and contribution margins.
• Prepare and submit monthly EMP reports.

Budgeting & Strategic Planning

• Support budget preparation, including fixed assets, expenses, allocations, headcount, GP%, and P&L.
• Manage rolling headcount adjustments across inter-country transfers.
• Develop and deliver presentation materials for strategic and budget planning sessions.

Sales Operations & Forecasting

• Provide weekly updates on estimated revenue for Singapore and Malaysia.
• Support sales forecasting and monitor rolling submissions, highlighting key variances.
• Coordinate with sales teams and management to align forecasts with strategic targets.

CRM, CRM Service & Customer Engagement

• Monitor CRM progress updates for BP, SI, and SP; provide issue resolution guidance.
• Participate in weekly CRM solution meetings and contribute comments in SMP.
• Serve as CRM service seed trainer and primary contact for related issues.
• Provide service quotations to customers, including verification of warranty status.
• Act as primary contact window for SEA IABG Partner Management and partner-related matters.

Spare Parts & Service Management

• Calculate and manage safety stock levels for spare parts.
• Define and apply appropriate Return Material Authorization (RMA) types for various cases.
• Act as the contact window for global service matters, including RMA cases, quality concerns, and training.

Meetings & Coordination

• Organize key meetings, including monthly reviews, annual KPI reviews, strategy planning, budget planning, and ad hoc sessions.

System Implementation & Testing

• Actively participate in system testing for new implementations, including SAP, CRM Service, and other platforms.

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, or related field; Master's degree preferred.
• Proven experience in revenue management, financial planning, sales operations, or commercial operations.
• Strong knowledge of P&L analysis, forecasting, rebate accruals, and CRM systems.
• Proficiency in SAP, CRM platforms, and MS Office (Excel, PowerPoint).
• Excellent analytical, organizational, and communication skills.
• Ability to collaborate effectively across sales, finance, and operations functions in multiple countries.
• Experience in spare parts/service management is an advantage.

Competencies

• Financial & Business Acumen
• Strategic Thinking & Planning
• Cross-functional Collaboration
• Attention to Detail & Accuracy
• Problem-solving & Decision-making
• Customer Engagement & Service Orientation
• Sales Forecasting & Commercial Excellence

Join Writers Studio as a Customer Success and Sales Officer We are looking for a proactive and enthusiastic individual to join our team.

Job Description

• Provide customer service to new, existing and potential clients.

• Optimising sales by working with director to maximise the slots to sell. Ensuring that all sales products are made aware to customers to increase sales opportunities, this may include cross-selling between products.

• Attend training on sales mechanics and integrating them into daily sales approaches.

• Attend to enrolment enquiries for pre-sales.

• Conduct induction calls to new customers. After the first lesson or trial lessons, do follow up calls.

• Usher and induct newly enrolled students, providing them with enrolment package, briefing, arranging teachers to call customers for feedback after first lesson.

• Arrange PTMs on a regular basis and keep record of PTM feedback.

• Arrange events for parents with other officers to facilitate sales and renewals.

• Attend to negative and positive feedback from customers, and work with the director to retain and address withdrawal cases.

• Attend sales meetings as and when they are scheduled, and weekly marketing meetings.

• Assist with Library duties include loans and returns only.

• Manage the cleanliness of the Student Activity Zones, Consultation Room, Shoe deposit area based on company policies.

• Maintain the policies of the Student Activity Zone and library to ensure students not do damage to property and oversee their safety.

• Provide persuasive information to walk-in customers enquiring for our products and services and converting them to sales.

• Establish good rapport with customers or potential customers through issuance of student incentives or any souvenirs where necessary such as children's day, freebies, lucky dip or spin wheel campaigns and the like. For VIP customers, issuance of VIP souvenirs and the like.

• Assist with the conducting of fringe activities in collaboration with teachers in charge of Student Activity Zone.

• Attend to customers who request for replacement lessons and routing admin work pertaining to this area to Operations Team.

• Replenish sales brochures for customers and newsletters for students.

• Your job duties and responsibilities will be further explained in the course of your work.

SwimitRight is hiring a Full time Customer Support role in Geylang, Singapore. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning, Afternoon
• Tuesday: Morning, Afternoon
• Wednesday: Morning, Afternoon
• Thursday: Morning, Afternoon
• Sunday: Morning, Afternoon
• Expected salary: $600 - $650 per month

• Singapore Based (Office at Ubi / Site)
• 5 Days work per week (8.30am – 5.30pm + OT (sometime only))
• Entry level from ITE - Electrical & Electronic engineering / Mechanical engineering / Electrical engineering / Electronics engineering / Electronics-mechanical engineering can apply
• Preferably 1 to 2 years in Electronic/Mechanical/Engineering related job + Willing to travel overseas on short notice for service job assignments.
• $3000 negotiable
• Career Progression Opportunities

Job scope

Provide on-site technical service, including installation, maintenance, and troubleshooting of semiconductor equipment at customer's sites.

Wee Yuan Huan

Reg No: R

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

We are seeking a passionate, detail-oriented Customer Support Executive to join our team in Singapore. In this role, you'll be the first point of contact for our clients, ensuring they receive timely and professional assistance.

Responsibilities:

• Handle customer inquiries via phone, email, and live chat
• Process translation orders and manage client accounts
• Coordinate with translators to ensure timely delivery of projects
• Provide quotations and follow up on potential clients
• Maintain customer records and update internal databases
• Resolve customer complaints and escalate issues when necessary
• Assist with administrative tasks as required

Requirements:

• Diploma/Degree in Business, Communications, or related field
• 1-2 years of experience in customer service (preferably in a service-oriented industry)
• Excellent communication skills in English; proficiency in a second language is a plus
• Strong problem-solving abilities and attention to detail
• Proficient in MS Office and CRM systems
• Ability to work in a fast-paced environment

What We Offer:

• Competitive salary and performance bonuses
• Medical benefits and annual leave
• Professional development opportunities
• Friendly and collaborative work environment
• Central office location with convenient transport options

Job Type: Full-time

Pay: $2, $5,000.00 per month