758 Client Communications jobs in Singapore

Job Location: Central, Singapore

Job Type: Full-Time

We are looking for a Client Communications Executive to join our dynamic and collaborative team.

In this role, you will serve as the primary point of contact for our clients, ensuring effective and timely communication while supporting the sales team in building and nurturing long-term client relationships.

You will work directly with clients to understand their needs and ensure that all communication is efficient through excellent communication.

Responsibilities:

• Serve as the main point of contact for clients, addressing inquiries and ensuring their needs are met promptly and professionally.
• Collaborate closely with the sales team to align communication strategies with sales goals.
• Develop and nurture strong, long-term relationships with clients to ensure satisfaction and retention.
• Monitor client satisfaction levels and address any concerns or issues in a timely manner to maintain positive relationships and retention rates.
• Assist in creating marketing or communication materials for clients such as email campaigns, etc.
• Work closely with marketing and client service teams to ensure a seamless experience for clients.

Qualifications:

• Any Local Diploma or Degree or a related field.
• Fresh graduates are welcome to apply.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build relationships and engage clients effectively.
• Detail-oriented with strong problem-solving skills.

Benefits:

• Attractive salary with performance-based incentives.
• Enjoy the flexibility of remote work options and flexible hours to accommodate your lifestyle and work-life balance.
• Annual company retreats and regular team-building activities.
• Clear career development pathway with opportunities for growth into senior roles in the company.
• Generous paid time off, including leave days, sick leave and public holidays.

Job Types: Full-time, Fresh graduate

Pay: $4, $6,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Parental leave
• Professional development

Work Location: In person

Do you aspire to be at the forefront of comms innovation? Would you like to be part of a team that works with leading brands globally and in Asia Pacific? Are you seeking a dynamic, performance-oriented yet fun work environment where you can grow and excel? If so, then IN.FOM is just the place for you. Based in Singapore, IN.FOM is one of the leading independent comms agencies globally. We specialize in delivering strategic and integrated comms services for clients across various industries, to help them tell compelling stories to engage target audiences.

We are looking for a Client Executive to join our expanding team. As a Client Executive, you will be responsible for:

• Providing a support role in developing and executing integrated comms strategies, campaigns, and activities for clients.
• Helping to craft compelling stories and content relevant to diverse markets across Asia Pacific, collaborating with content creators.
• Building and maintaining strong relationships with key media, influencers, and stakeholders across relevant markets and sectors.
• Assist in measuring the effectiveness and impact of comms campaigns, using various tools and metrics.

To be considered for this role, you should ideally have:

• A bachelor's degree in communications, journalism, marketing, or related fields.
• Open to entry level candidates and those with 1 year of experience in comms related role.
• Good written and verbal communication skills in English, and preferably another Asian language.
• Proficient in Microsoft Office and Google Workspace suite of productivity tools.
• A creative mindset, constantly seeking new knowledge and skillsets.
• A proactive and self-motivated attitude, with the ability to work both independently and as part of a team.
• A high level of professionalism, integrity, and ethics.

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• A minimum full A level and Local Polytechnic Diploma is required.
• Entry-level candidates with relevant background are welcome.

• Competitive starting salary from $2,400 per month.
• Opportunities for career growth and development.
• Collaborative and dynamic work environment.

This role requires exceptional customer care professionals who can interact with clients, ensuring their needs are met in a timely and professional manner.

The ideal candidate will possess excellent communication skills, both written and verbal, to provide outstanding service to our valued customers.

The job entails acting as a liaison between us and our clients, handling enquiries and requests, and maintaining accurate records and files.

We seek individuals with strong interpersonal skills, attention to detail, and the ability to work independently with minimal supervision.

• Education: O Level qualification or equivalent
• Experience: At least one year of relevant working experience

1. Offer top-notch customer service through various channels, including phone calls, WhatsApp messages, and emails.
2. Maintain organized files and documents, guaranteeing accuracy and ease of access.

This position is pivotal in delivering exceptional client experiences, driving business growth, and enhancing our reputation.

If you're passionate about providing world-class customer support and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity.

We are seeking a professional Customer Service Agent to join our customer-facing team. As a key member of our department, you will be responsible for providing exceptional service to our clients.

Requirements:

Why This Role?

This is an excellent opportunity to develop your customer service skills and contribute to the success of our organization.

As a Customer Service Agent, you will have the chance to work with a diverse range of clients and develop strong relationships with them.

You will also have the opportunity to learn and grow with our organization, and take on new challenges and responsibilities as you progress in your career.

We are seeking a highly skilled and experienced professional to join our team in a Customer Service position. The successful candidate will be responsible for providing exceptional customer service, ensuring timely communication, and resolving any issues that may arise.

Key Responsibilities:

• Customer Service Representative
• Export Documentation Specialist
• Airfreight Expert
• Culture and Language Ambassador

The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work in a fast-paced environment.

Requirements:

• Minimum Qualifications
• • 3 'O' Level or 5 'N' Level certificates
  • 2 years of experience in a similar field
  • Basic computer knowledge (Excel, Word, etc.)
• PREFERRED SKILLS
• • Japanese language proficiency (speaking and writing)
  • Culture awareness and sensitivity

This is an exciting opportunity to join our dynamic team and contribute to delivering exceptional customer experiences. If you are passionate about providing outstanding service, we encourage you to apply.

Be part of a dynamic team and take on the challenge as a Billing Officer where you will be responsible for generating and sending accurate invoices to customers or clients, ensuring that billing is done according to company policies, client agreements, and payment terms.

Key Responsibilities:

• Generate and send invoices to customers or clients.
• Ensure billing accuracy and completeness by reviewing client accounts and billing histories.
• Correct billing errors and discrepancies promptly.

Responsibilities (Continued):

• Input billing data into the accounting or billing system.
• Maintain detailed records of transactions, invoices, and payment histories.
• Ensure client and payment information is up to date in the system.

Customer Service:

• Address and resolve client billing inquiries and disputes.
• Provide support to clients regarding billing and payment concerns.
• Assist clients with setting up payment plans or resolving issues related to their invoices.

Reporting and Compliance:

• Prepare and generate regular reports on billing and payment statuses for management.
• Assist in reconciling accounts receivable balances.
• Maintain accurate records to assist in the preparation of financial reports.

Requirements:

• At least 1 year of experience in billing, invoicing, or accounts receivable preferred.
• Proficient in Microsoft Excel and comfortable handling data entry and reports.

We are seeking a highly motivated and detail-oriented individual to fill the role of Customer Service Specialist. As a key member of our customer service department, you will be responsible for ensuring smooth and accurate order fulfillment and logistics management for overseas distributors.

• Plan and submit demand to in-house system.
• Raise PI (proforma invoice) based on allocation received.
• Generate and issue weekly account statement.
• Liaise with Sales to ensure timely collection of customer payment.
• Arrange delivery based on different inco-terms, assist company in delivery cost controls, prepare export documents such as BL, commercial invoices and packing list.

You will also be responsible for monitoring shipment status from worldwide manufacturing sites, updating stakeholders on delivery schedule, and ensuring all deliveries are smoothly made. Additionally, you will prepare and process shipment for letter of credit (LC), arrange export documents, and ensure data accuracy and present LC documents on time. You will monitor transactions and follow up until payment is received.

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Supply Chain/Business Admin or relevant.
• Minimum of 1 year(s) of working experience in the related field is required for this position.
• Candidates must be proficient in Mandarin due to regular daily communication and liaison with our HQ.

We are seeking a highly skilled and experienced customer service professional to join our team.

The successful candidate will be responsible for handling all incoming calls and enquiries in a prompt and professional manner, responding to customers in accordance with established standard operating procedures (SOPs) and service standards.

• Direct calls to relevant departments, ensuring seamless communication and resolving customer queries efficiently.
• Create job orders and maintain accurate documentation of customer requests and interactions, facilitating effective collaboration and decision-making.

To succeed in this role, you must possess:

• A minimum GCE 'O' level qualification or equivalent.
• At least one year of experience in customer service roles, preferably in call center settings, where you can apply your skills and expertise to drive customer satisfaction.

This is an excellent opportunity for career advancement and personal growth. Our team offers:

• A supportive and collaborative work environment that fosters open communication and mutual respect.
• Ongoing training and development programs to enhance your skills and knowledge.