3,805 Client Care Analyst jobs in Singapore

The successful candidate will work closely with customers to ensure their product needs are met. This includes identifying opportunities for growth, advising on suitable products and solutions, and ensuring customer satisfaction.

• Maintain positive relationships with existing and new customers through regular communication and follow-up.
• Proactively seek out sales opportunities through business development initiatives and networking events.
• Collaborate with cross-functional teams to drive revenue growth and achieve sales targets.
• Develop a deep understanding of the products and services offered by the company to provide expert advice to customers.

• Possesses strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.
• Has a proven track record of meeting or exceeding sales targets in a similar role.
• Is able to work independently with minimal supervision and prioritize multiple tasks simultaneously.
• Has experience working in a fast-paced sales environment with a focus on customer satisfaction and retention.

Key Responsibilities:

1. Technical Support

• Responding to technical inquiries from Field Engineers (FE), Parts team
• Handling inquiries and complaints from the MSDB (Mazak Service Data Bace)
• Providing instructions and technical support for investigations related to issues and failures
• Managing warranty support for shipped products（Machine tool and Tooling section）
• Providing explanations to customers regarding known issues and case studies (accountability and transparency)
• Share the technical knowledge to enhance the team skill up

2. Complaint Handling and Quality Improvement

• Collecting and sharing data related to past failures and issues
• Sharing information on complaints and quality improvement actions; submitting change requests to design departments
• Communicating updates and field responses through service guides and modification notices

3. Free-of-Charge (FOC) Parts Handling

• Arranging and shipping free replacement parts
• Collecting defective parts, conducting failure analysis, and implementing preventive measures
• Managing CS (Customer Satisfaction) spare parts inventory for new models
• Processing internal cost transfers related to warranty expenses

4. Customer Service Involvement in Product Development

• Proposing CS and service requirements during new product development
• Participating in evaluation and verification processes for new models

Qualifications and Skills:

• Diploma or Degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related field.
• 2+ years of experience in a customer service or technical support role, preferably in the machine tool or industrial equipment sector.
• Strong understanding of CNC machines, automation systems, or industrial machinery.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Proficient in Microsoft Office (Word, Excel, Outlook); experience with CRM systems is an advantage.
• Detail-oriented with strong organizational skills.
• Customer-focused mindset with a proactive attitude.
• Fluent in English (spoken and written); other language skills (Mandarin, Malay, or other ASEAN languages) are a plus.

1. Client Communication and Feedback Handling
   
   Act as the main point of contact for clients on-site, addressing concerns, collecting feedback, and ensuring their expectations are understood and met.
2. Monitor Work Quality and Progress
   
   Regularly inspect site work to ensure it aligns with client specifications, company standards, and promised timelines.
3. Coordinate with Site and Project Teams
   
   Liaise with site supervisors, designers, and contractors to resolve issues quickly and relay client input in real time.
4. Conduct Site Walkthroughs with Clients
   
   Organize and guide clients through site inspections or handovers, explaining completed work and documenting any rectification requests.
5. Report and Follow-Up on Customer Issues
   
   Document complaints or service issues, track resolutions, and ensure timely follow-up to maintain client satisfaction and trust.

• Experience in construction, renovation, or interior projects
• Good communication and customer service skills
• Able to manage client expectations and feedback on-site
• Basic understanding of construction plans and quality standards
• Strong problem-solving and coordination skills
• Organized and detail-oriented
• Comfortable working on-site and doing walkthroughs with clients
• Team player with a professional attitude

We are seeking a Customer Experience Associate to join our team. As a Customer Experience Associate, you will play a critical role in ensuring that our customers have a positive experience at our store and forecourt.

Key Responsibilities:

• Ensure a clean and organized store and forecourt environment by maintaining a high level of cleanliness and organization.
• Help customers with diesel and gas top-ups efficiently and effectively.
• Address customer issues and feedback promptly and professionally.

Requirements:

• Candidates must be able to perform basic cleaning duties and physically fit to lift heavy objects.
• Able to stand for long hours and work rotating shifts, weekends, and Public Holidays.

Job Benefits:

• Opportunity to work in a dynamic and fast-paced environment.
• Chance to develop skills and knowledge in customer service and sales.

Key Skills:

• Communication skills
• Team player
• Cashiering
• Leadership
• Management skills

At Cove Aesthetics, we seek a Sales Consultant to drive customer service satisfaction in Medical Aesthetic. The ideal candidate will be responsible for achieving sales and other key business targets, demonstrating professional high-quality service, understanding clients' needs, and providing expert skin-care counselling.

• Achieve sales goals and targets
• Demonstrate exceptional customer service skills
• Understand clients' needs and provide tailored recommendations
• Build strong relationships with clients to ensure retention and referrals

• Ordinary Level or equivalent qualification
• Strong aptitude in promotional techniques without hard selling
• Result driven and service oriented individual
• Excellent interpersonal and communication skills

As a valued member of our team, you can expect a positive working environment, career advancement opportunities, training and development programs, medical and dental benefits, insurance coverage, and generous time off policy.

We are seeking enthusiastic and customer-focused Car Delivery and Customer Satisfaction Specialists to join our BYD BY JC team. This role is responsible for managing the vehicle delivery process and ensuring an exceptional customer experience, while also overseeing the Net Promoter Score (NPS) process to maintain high customer satisfaction. By handling deliveries and post-delivery follow-ups, you will enable our sales consultants to focus on sales, ensuring a seamless and delightful experience for our customers.

Key Responsibilities: Vehicle Delivery Management: Coordinate and execute the delivery process for new vehicles, ensuring a smooth and professional handover to customers.

Conduct thorough vehicle walk-throughs, explaining features, technology, and maintenance requirements to customers.

Ensure vehicles are prepared to the highest standard (cleaned, fueled, and inspected) before delivery.

Schedule and manage delivery appointments in coordination with sales consultants and customers.

Customer Experience and Satisfaction: Deliver exceptional customer service during the delivery process, creating a positive and memorable experience.

Address customer questions or concerns during delivery, escalating complex issues to the General Manager when necessary.

Act as the primary point of contact for post-delivery follow-ups to ensure customer satisfaction.

Net Promoter Score (NPS) Management: Administer NPS surveys to customers post-delivery, ensuring timely and accurate collection of feedback.

Analyze NPS responses to identify areas for improvement in the delivery and customer experience process.

Follow up with customers to address any concerns raised in NPS surveys, aiming to resolve issues and enhance satisfaction.

Report NPS trends and insights to the General Manager to drive continuous improvement.

Collaboration and Documentation: Work closely with sales consultants to ensure a seamless transition from sale to delivery.

Maintain accurate records of delivery schedules, customer interactions, and NPS data.

Coordinate with the service and detailing departments to ensure vehicles are delivery-ready.

Qualifications and Skills: Experience: Previous experience in customer service, automotive delivery, or a related field is preferred but not required. Training will be provided.

Customer Focus: Exceptional interpersonal skills with a passion for delivering outstanding customer experiences.

Communication: Strong verbal and written communication skills to explain vehicle features and engage with customers.

Organization: Ability to manage multiple delivery schedules and prioritize tasks effectively.

Technical Knowledge: Basic understanding of electric vehicles (EVs) and their features is a plus; willingness to learn about BYD vehicles is essential.

Data Skills: Comfortable using digital tools to administer surveys, track NPS data, and generate reports.

Team Player: Ability to collaborate with sales, service, and management teams to achieve dealership goals.

Driver’s License: Valid driver’s license with a clean driving record.

Why Join BYD BY JC? Be part of a leading electric vehicle brand committed to sustainability and innovation.

Work in a dynamic team environment with opportunities for growth and development.

Directly contribute to customer satisfaction and the success of our dealership.

We are seeking enthusiastic and customer-focused Car Delivery and Customer Satisfaction Specialists to join our BYD BY JC team. This role is responsible for managing the vehicle delivery process and ensuring an exceptional customer experience, while also overseeing the Net Promoter Score (NPS) process to maintain high customer satisfaction. By handling deliveries and post-delivery follow-ups, you will enable our sales consultants to focus on sales, ensuring a seamless and delightful experience for our customers.

Key Responsibilities: Vehicle Delivery Management: Coordinate and execute the delivery process for new vehicles, ensuring a smooth and professional handover to customers.

Conduct thorough vehicle walk-throughs, explaining features, technology, and maintenance requirements to customers.

Ensure vehicles are prepared to the highest standard (cleaned, fueled, and inspected) before delivery.

Schedule and manage delivery appointments in coordination with sales consultants and customers.

Customer Experience and Satisfaction: Deliver exceptional customer service during the delivery process, creating a positive and memorable experience.

Address customer questions or concerns during delivery, escalating complex issues to the General Manager when necessary.

Act as the primary point of contact for post-delivery follow-ups to ensure customer satisfaction.

Net Promoter Score (NPS) Management: Administer NPS surveys to customers post-delivery, ensuring timely and accurate collection of feedback.

Analyze NPS responses to identify areas for improvement in the delivery and customer experience process.

Follow up with customers to address any concerns raised in NPS surveys, aiming to resolve issues and enhance satisfaction.

Report NPS trends and insights to the General Manager to drive continuous improvement.

Collaboration and Documentation: Work closely with sales consultants to ensure a seamless transition from sale to delivery.

Maintain accurate records of delivery schedules, customer interactions, and NPS data.

Coordinate with the service and detailing departments to ensure vehicles are delivery-ready.

Qualifications and Skills: Experience: Previous experience in customer service, automotive delivery, or a related field is preferred but not required. Training will be provided.

Customer Focus: Exceptional interpersonal skills with a passion for delivering outstanding customer experiences.

Communication: Strong verbal and written communication skills to explain vehicle features and engage with customers.

Organization: Ability to manage multiple delivery schedules and prioritize tasks effectively.

Technical Knowledge: Basic understanding of electric vehicles (EVs) and their features is a plus; willingness to learn about BYD vehicles is essential.

Data Skills: Comfortable using digital tools to administer surveys, track NPS data, and generate reports.

Team Player: Ability to collaborate with sales, service, and management teams to achieve dealership goals.

Driver’s License: Valid driver’s license with a clean driving record.

Why Join BYD BY JC? Be part of a leading electric vehicle brand committed to sustainability and innovation.

Work in a dynamic team environment with opportunities for growth and development.

Directly contribute to customer satisfaction and the success of our dealership.

We are seeking enthusiastic and customer-focused Car Delivery and Customer Satisfaction Specialists to join our BYD BY JC team. This role is responsible for managing the vehicle delivery process and ensuring an exceptional customer experience, while also overseeing the Net Promoter Score (NPS) process to maintain high customer satisfaction. By handling deliveries and post-delivery follow-ups, you will enable our sales consultants to focus on sales, ensuring a seamless and delightful experience for our customers.
Key Responsibilities: Vehicle Delivery Management: Coordinate and execute the delivery process for new vehicles, ensuring a smooth and professional handover to customers.
Conduct thorough vehicle walk-throughs, explaining features, technology, and maintenance requirements to customers.
Ensure vehicles are prepared to the highest standard (cleaned, fueled, and inspected) before delivery.
Schedule and manage delivery appointments in coordination with sales consultants and customers.
Customer Experience and Satisfaction: Deliver exceptional customer service during the delivery process, creating a positive and memorable experience.
Address customer questions or concerns during delivery, escalating complex issues to the General Manager when necessary.
Act as the primary point of contact for post-delivery follow-ups to ensure customer satisfaction.
Net Promoter Score (NPS) Management: Administer NPS surveys to customers post-delivery, ensuring timely and accurate collection of feedback.
Analyze NPS responses to identify areas for improvement in the delivery and customer experience process.
Follow up with customers to address any concerns raised in NPS surveys, aiming to resolve issues and enhance satisfaction.
Report NPS trends and insights to the General Manager to drive continuous improvement.
Collaboration and Documentation: Work closely with sales consultants to ensure a seamless transition from sale to delivery.
Maintain accurate records of delivery schedules, customer interactions, and NPS data.
Coordinate with the service and detailing departments to ensure vehicles are delivery-ready.
Qualifications and Skills: Experience: Previous experience in customer service, automotive delivery, or a related field is preferred but not required. Training will be provided.
Customer Focus: Exceptional interpersonal skills with a passion for delivering outstanding customer experiences.
Communication: Strong verbal and written communication skills to explain vehicle features and engage with customers.
Organization: Ability to manage multiple delivery schedules and prioritize tasks effectively.
Technical Knowledge: Basic understanding of electric vehicles (EVs) and their features is a plus; willingness to learn about BYD vehicles is essential.
Data Skills: Comfortable using digital tools to administer surveys, track NPS data, and generate reports.
Team Player: Ability to collaborate with sales, service, and management teams to achieve dealership goals.
Driver’s License: Valid driver’s license with a clean driving record.
Why Join BYD BY JC? Be part of a leading electric vehicle brand committed to sustainability and innovation.
Work in a dynamic team environment with opportunities for growth and development.
Directly contribute to customer satisfaction and the success of our dealership.
#J-18808-Ljbffr

• Well Established Company
• Basic $4,500 - $6,000 + VB
• Working location: Ubi
• Working Days: 5.5 days (alternate Saturday)
• Working Hours: 8.30am – 6.00pm / 8.30am – 12.30pm

1. Aftersales Customer Service

• Oversee day-to-day customer service operations.
• Provide leadership, guidance, performance feedback, and support to ensure compliance and service excellence.
• Ensure smooth coordination with internal departments to maintain effective customer support post-purchase.

2. Customer Satisfaction Management

• Collaborate with the Aftersales department to define and monitor customer service goals and objectives .
• Administer Customer Experience Surveys (CEM) using the principal’s online platform, focusing on metrics such as hot alert response times, delivery performance, and participation rates.
• Review and analyze customer feedback and drive improvements in aftersales service based on findings.

3. Customer Complaint Management

• Handle all customer complaints proactively and resolve them to ensure the highest level of customer satisfaction, balancing cost efficiency, compliance, and service agreements.
• Analyze customer service performance data and recommend/coordinate corrective actions.
• Work with the service manager to develop and implement long-term customer service improvement strategies.
• Ensure all complaints are followed up and closed in a timely manner.
• Act as a key point of contact and integrator for complaints involving multiple departments.
• Conduct face-to-face meetings with customers to address and resolve issues directly.
• Identify root causes of customer dissatisfaction and contribute improvement proposals to the management team.

4. Additional Responsibilities:

• Develop and implement customer service policies, procedures, and standards aligned with company objectives.
• Perform any other duties assigned from time to time to support the team and business goals.

Job Requirements :

• Minimum Diploma in Business, Communications, or a related field with proven track record of handling customer complaints and managing customer satisfaction programs .
• Minimum 3 years of experience in customer service, aftersales support, or customer experience roles.
• Familiarity with Customer Experience Management platforms (e.g., CEM tools, CRM systems) is a plus.

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG JYA YEE (R23119014)

EA Recruitment Pte Ltd

EA License No: 21C0492