3,573 Client Care jobs in Singapore

Key Responsibilities:

• Schedule appointments efficiently to minimize wait times and maximize patient satisfaction.
• Provide clear and concise information about dental procedures and clinic services to patients over the phone or via email.
• Follow up with patients to confirm bookings and reduce no-shows, ensuring a smooth clinic experience for all patients.
• Identify patient needs and provide personalized solutions to address their concerns and improve overall care.
• Collaborate with customer service teams to resolve any issues or concerns that may arise.
• Assist with administrative tasks and daily operations to ensure seamless communication and efficient workflow.
• Support ad-hoc projects assigned by management to drive innovation and excellence within the organization.

Requirements:

• Minimum 2 years of experience in a clinical environment.
• Completion of Nitec certification or equivalent qualification.
• Able to work 5.5 days a week, including weekends (option to work from home available).
• Proficient in computer skills, with ability to learn new software and systems quickly.

The Call Centre Operator plays a vital role in scheduling appointments and managing high-volume patient inquiries. The position requires strong communication skills, attention to detail, and the ability to work effectively in a team environment. If you are a motivated and organized individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

• Location: Town
• Contract Duration: 1 Year (Renewable) + Completion Bonus
• Work Hours: Monday to Friday, Office Hours

Key Responsibilities:

Customer Service & After-Sales:

• Provide exceptional customer service through multiple channels (in-store, phone, email).
• Address client inquiries, manage complaints, and coordinate appointments with prompt follow-up.
• Collaborate with the technical team and assessment centers for repairs and evaluations.
• Handle and ensure compliance for all customer-owned items during the service process.
• Work closely with boutique teams to prioritize urgent repairs and requests.
• Monitor client feedback (NPS and reviews), prepare monthly reports, and suggest improvements.

Team Training & Support:

• Train retail staff to maintain consistent service procedures and technical standards.
• Support boutique operations and events, including floor sales when needed.
• Serve as the regional liaison for product issues and represent the boutique in HQ meetings.

Operations & Administrative Tasks:

• Manage inventory of spare parts, requisitions, shipments, and overseas repair tracking.
• Conduct regular stock counts and keep accurate service records.
• Issue tax invoices, process payments, and handle banking submissions.
• Prepare monthly reports and perform ad-hoc tasks to enhance operational workflows.

Requirements:

• At least 3 years of experience in customer service or after-sales frontline roles
• Customer-focused with excellent problem-solving and follow-up abilities
• Strong verbal and written communication skills in English; additional languages are a plus
• Proficient in MS Office applications; capable of working independently and within a team
• Friendly, outgoing, and personable personality

How to Apply:

If you're interested in applying for this role, please submit your detailed resume in MS Word format to .

EA Personnel : R24124899

EA Licence : 22C1376

Join to apply for the Counsellor Client Care - OVERNIGHT role at TELUS Health

Join to apply for the Counsellor Client Care - OVERNIGHT role at TELUS Health

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

A Client Care Counsellor manage clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities. Taking care of our clients’ means evaluating needs, assessing risks, crisis containment, assisting in single sessions and providing necessary resources to resolve challenges.

Responsibilities

Provides immediate telephone crisis counseling/interventions to employees and family members of customer organizations;

Provides immediate management consultation to key employees within customer organizations;

Provides immediate information and support to the caller requesting a trauma or other workplace intervention;

Respond to warm transfers of clients who request to speak to a Counselor upon their initial call for services;

Identify the present problem and determine appropriate service response level as per case response level standards;

Assess client’s needs and provide telephone counseling when the client is not prepared to accept a referral, or book an appointment with a Counselor;

Provide consultation to callers who are requesting an Assisted Referral for an employee for an EAP assessment.

Succeeding as a Client Care Counsellor will require the following core qualifications and skills

Completed a Clinical Master’s Degree in either Social Work, Sexology, Clinical Counseling, Clinical Psychology or another clinical field of study;

Be a member of a Canadian Professional Association such as CCPA ( ), or a member of a Professional Order;

Strong Computer skills and mastering current software and applications (such as Microsoft Office);

Strong risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse etc.;Good clinical judgement and understanding of your responsibilities regarding confidentiality;

Strong work ethic and professionalism;Abilities to work over the phone and through chats;

Ability to adapt to both the ever changing client and organizational needs;

Ability to work in a fast-paced environment and to multi-task when needed;

Strong empathy and listening skills;

Flexibility to work shifts, weekend’s evenings etc. as per business needs.

A Bit About Us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Health and Human Services

Referrals increase your chances of interviewing at TELUS Health by 2x

Get notified about new Counselor jobs in Singapore, Singapore .

Downtown Core, Central Singapore Community Development Council, Singapore 1 month ago

Ang Mo Kio, North East Community Development Council, Singapore 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Our organization is seeking a dedicated and empathetic Senior Care Support Associate to provide exceptional care and support to our clients.

• Assist clients with daily living activities, such as personal care, feeding, and mobility exercises.
• Maintain a safe and clean environment by adhering to established cleanliness and safety protocols.
• Establish strong relationships with residents and their families through regular interactions and open communication.
• Identify and manage behavioral concerns among seniors, escalating issues when necessary and in accordance with organizational policies.
• Develop and implement recreational and therapeutic programs for seniors, including those with dementia and mental health conditions, to promote engagement and well-being.

• Support with serving medication and administering eye drops, following established procedures and protocols.
• Monitor vital signs and other health indicators, identifying potential concerns and escalating them to nursing staff as needed.
• Provide CPR/AED and first aid during emergency situations, prioritizing the safety and well-being of clients.
• Adhere to infection control practices and safety protocols, maintaining a clean and hygienic environment for all clients.

• Minimum GCE 'N' Level or relevant certificate, demonstrating foundational knowledge and skills in healthcare support.
• Preferably holds a Certificate in Healthcare Support or WSQ Home Care certification, showcasing advanced knowledge and expertise in home care.

Applicants should submit their detailed resume in MS Word format, ensuring they meet the minimum requirements and possess the necessary skills and qualifications. Only shortlisted candidates will be notified.

Join to apply for the Counsellor Client Care - OVERNIGHT role at TELUS Health

Join to apply for the Counsellor Client Care - OVERNIGHT role at TELUS Health

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
A Client Care Counsellor manage clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities. Taking care of our clients’ means evaluating needs, assessing risks, crisis containment, assisting in single sessions and providing necessary resources to resolve challenges.
Responsibilities
Provides immediate telephone crisis counseling/interventions to employees and family members of customer organizations;
Provides immediate management consultation to key employees within customer organizations;
Provides immediate information and support to the caller requesting a trauma or other workplace intervention;
Respond to warm transfers of clients who request to speak to a Counselor upon their initial call for services;
Identify the present problem and determine appropriate service response level as per case response level standards;
Assess client’s needs and provide telephone counseling when the client is not prepared to accept a referral, or book an appointment with a Counselor;
Provide consultation to callers who are requesting an Assisted Referral for an employee for an EAP assessment.
Succeeding as a Client Care Counsellor will require the following core qualifications and skills
Completed a Clinical Master’s Degree in either Social Work, Sexology, Clinical Counseling, Clinical Psychology or another clinical field of study;
Be a member of a Canadian Professional Association such as CCPA ( ), or a member of a Professional Order;
Strong Computer skills and mastering current software and applications (such as Microsoft Office);
Strong risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse etc.;Good clinical judgement and understanding of your responsibilities regarding confidentiality;
Strong work ethic and professionalism;Abilities to work over the phone and through chats;
Ability to adapt to both the ever changing client and organizational needs;
Ability to work in a fast-paced environment and to multi-task when needed;
Strong empathy and listening skills;
Flexibility to work shifts, weekend’s evenings etc. as per business needs.
A Bit About Us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Health and Human Services

Referrals increase your chances of interviewing at TELUS Health by 2x

Get notified about new Counselor jobs in Singapore, Singapore .

Downtown Core, Central Singapore Community Development Council, Singapore 1 month ago

Careline Counsellor (SG) (Full-time / Independent Consultancy)

Child Counsellor (Up to $3,700 plus incentives)

School Counselor (Secondary), SSD - SAIS

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Senior Social Worker/ Assistant Senior Social Worker (Child Protection Specialist Centre)

Digital Risk & Compliance (Consultants / Managers / Senior Managers) - Multiple Roles

Senior | Occupational Therapist - AWWA School @Napiri

Senior Director, Global Communications and Public Affairs, APAC

Sr Occupational Therapist (Centre for Advanced Rehabilitation Therapeutics)

Ang Mo Kio, North East Community Development Council, Singapore 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

The role of Customer Service Specialist is pivotal in ensuring seamless interactions with customers, fostering strong relationships and delivering exceptional service. This position entails the responsibility of handling customer inquiries and bookings of shipments with promptness and accuracy.

• Attend to customer queries related to shipment arrangements and verify arrival and uplift details daily.
• Collaborate closely with the Import/Export Department to facilitate smooth execution of job responsibilities.
• Maintain well-organized filing systems and adhere to good housekeeping practices.
• Ensure special customer requests are met, demonstrating a commitment to excellent service.
• Negotiate effectively with parties involved, leveraging diplomacy and negotiation skills.

• At least 2 years of experience in freight forwarding (sea freight).
• Hold a GCE 'O' Level or higher qualification.
• Demonstrate independence, initiative, and a willingness to learn and take on new responsibilities.
• Be proficient in MS Office applications.
• Operate efficiently under pressure, meeting deadlines and expectations.
• Converse fluently in both English and Mandarin to cater to Mandarin-speaking clients.

This opportunity provides an ideal platform for individuals seeking to excel in customer-facing roles while contributing to the growth and success of our organization.

This is an exciting opportunity to join our team as a Client Service Associate, providing exceptional customer service and ensuring a seamless experience for our clients.

• Client Registration: Manage new patient registration, collect necessary information, and verify insurance details using our clinic management system.
• Appointment Scheduling: Schedule, cancel, and reschedule appointments via phone, online, or in-person to optimize clinic flow.
• Check-in/Check-out: Process client check-in and check-out, verify information, and handle co-payments.
• Communication Hub: Professionally manage all incoming phone calls, WhatsApp messages, and emails, addressing inquiries and directing them as needed.
• Administrative Support: Maintain client records, prepare patient charts, send appointment reminders, and manage the waiting area.
• Team Collaboration: Assist therapists and colleagues to ensure a smooth and safe client experience.
• Hospitality Tasks: Simple housekeeping, managing snack bar at waiting area, rendering assistance to clients who require attention.

• Minimum 'N' Level qualification.
• Experience in healthcare, service, or a related industry is preferred but not required; we value attitude and aptitude.
• Proficient in computer skills, especially Mac OS.
• Team player with exceptional communication and interpersonal skills.
• Strong organizational and time management skills with the ability to multitask in a fast-paced environment.

Nail Artistry and Client Care Specialist

Job Summary:

• We are seeking a skilled Nail Artistry and Client Care Specialist to join our team. The successful candidate will be responsible for delivering high-quality nail services, including manicures, pedicures, extensions, and gel nail treatments.

• Deliver exceptional client care and build long-lasting relationships with clients.
• Provide a wide range of nail services, including manicures, pedicures, and nail enhancements.
• Maintain a clean and safe working environment that adheres to health and safety standards.
• Stay up-to-date with the latest nail trends and techniques to ensure our clients receive the best possible service.

• Minimum 1 year of experience in a nail technician role.
• Proven ability to work in a fast-paced environment and meet deadlines.
• Excellent communication and interpersonal skills.
• Able to work flexible hours, including weekends and evenings.

• Ongoing training and development opportunities.
• A competitive salary and benefits package.
• The opportunity to work in a dynamic and supportive team environment.

About Us: We are a leading provider of nail and beauty services, dedicated to providing our clients with exceptional experiences and results. If you are passionate about nails and committed to delivering outstanding customer service, we would love to hear from you.

Working Days and hours: 5-6 off days per month (Flexible rotating shifts)
Working Location: Tampines / Bukit Batok
Salary: $ 2.4K to $3.6K (Depending on experience)

Job Responsibilities:

• Perform threading and waxing services (Brazilian waxing experience will be an advantage).
• Provide a range of facial treatments tailored to clients’ needs.
• Deliver hair services, including cutting, coloring, styling, washing & blow-dry, and hair treatments.
• Administer head oil massage services.
• Offer henna application and bridal services.
• Provide personalized consultation and recommendations on suitable products and services for clients.
• Carry out general administrative duties such as managing appointments, maintaining cleanliness of the workspace, and handling customer inquiries.

Job Requirements:

• Minimum 2 to 3 years of relevant experience.
• Experienced in the full spectrum of hair treatments and services is a plus.

WhatsApp: (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279