36 Claims Specialist jobs in Singapore

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – eServ

Join us at eServ, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO) services. As one of Singapore's premier home-grown BPO providers, we pride ourselves on our proven track record of financial strength, reliability, and ethical conduct. We don't just offer typical BPO solutions; we are your strategic partner, committed to delivering exceptional value and bridging the gaps that hinder business growth. Our wide range of services spans finance, payroll, HR, customer care, training and development, and advisory services, all designed to address the intricate challenges that businesses encounter in today's dynamic landscape. Partner with us and experience a seamless journey towards operational excellence and sustainable growth.

Together, We Can Make A Significant Impact

You will be a key technology partner to our customers to thrive on developing the next breakthrough for the defence and security of Singapore.

Be Part of Our Success

· Manage grant disbursement for various funding scheme to ensure timely and accurate payment to the beneficiaries or grantees.

· Perform the disbursement transaction according the Operating Frameworks and processes to ensure good controls and governance.

· Involvement in processes and systems improvements to strengthen the grant governance and enhance operational efficiency

Qualities We Value

· Degree in Accountancy, Finance, Business or equivalent or Diploma in Accountancy, Finance, Business or equivalent with at least 5 years of relevant experience.

· Good knowledge of Excel.

· Possess strong interpersonal and communication skills, business acumen, and high level of integrity to serve the stakeholders.

· Meticulous, organized and able to multi-task and work efficiently in a fast paced environment.

· Able to work independently and as a team player, with motivation to learn and progress as a team.

Our Commitment That Goes Beyond the Norm

§ An environment where you will be working on cutting-edge technologies and architectures.

§ Safe space where diverse perspectives are valued, and everyone's unique contributions are celebrated.

§ Meaningful work and projects that make a difference in people's lives.

§ A fun, passionate and collaborative workplace.

§ Competitive remuneration and comprehensive benefits.

• Provide clear and concise information to customers, intermediaries, and internal teams.
• Handle correspondences and respond to customer phone enquiries effectively.
• Review claim files, assess reserves, and monitor recoveries.
• Administer and process motor insurance claims efficiently.
• Offer constructive feedback to improve claims processes.
• Support efficiency projects and process improvements.
• Ensure compliance with established procedures.

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Basic knowledge of insurance policies and procedures.

The ideal candidate will possess meticulous work habits, analytical skills, and an objective mindset.

• Assess claims in accordance with policy contracts and guidelines, verifying accuracy and ensuring timely customer responses.

• Perform data entry to ensure compliance with minimal error.
• Streamline workflow processes for efficiency.
• Collaborate on IT discussions and participate in UAT testing.
• Train junior staff members.

• Excellent attention to detail.
• Strong analytical abilities.
• Positive attitude and open-mindedness.
• Innovative problem-solving skills.
• Leadership qualities.
• Effective communication and teamwork skills.
• Ability to work independently and learn quickly.
• Multitasking capabilities under pressure.
• Customer-centric approach.
• Team collaboration.
• Familiarity with Microsoft Office applications (Excel, Word, and PowerPoint).
• Preferred qualifications include a degree and at least 3 years of related work experience in the insurance industry.

Job Title: Insurance Claims Specialist

We are seeking a skilled and motivated Insurance Claims Specialist to process and monitor warranty claims, windscreen and motor insurance claims, and provide advisory services to customers.

• Warranty Claims: Process claim submissions, ensuring timely and accurate resolution.
• Windscreen & Motor Insurance Claims: Assist customers in accessing claims, guiding them through the filing process and providing necessary support.
• Claims Assessment & Advisory: Assess liability and advise customers on pursuing claims, ensuring fair and efficient outcomes.
• Surveyor Coordination: Coordinate with surveyors for accident vehicle inspections, negotiating with surveyors and insurance companies as needed.
• Quotation & Estimation Preparation: Prepare quotations for customers and insurance representatives, estimating repair costs for submission to surveyors or claims officers.
• Vehicle Arrangement: Coordinate courtesy or rental vehicle arrangements for customers.
• Repair Follow-up: Monitor and follow up on repair works with authorized workshops.
• Liaison with Insurance Providers: Liaise with insurance company surveyors and claims officers to follow up on claim progress and expedite payments.
• Reporting: Prepare monthly reports on all claims cases, providing insights into trends and areas for improvement.

This role requires strong communication and organizational skills, as well as the ability to work independently and as part of a team. If you have a passion for delivering exceptional customer service and a keen eye for detail, we encourage your application.

The key responsibilities of this claims professional include:

• Evaluating insurance policies and determining liability against policyholders.
• Conducting thorough investigations to assess damages and verify claims information.
• Negotiating settlements that are in the best interest of all parties involved.
• Identifying suspicious cases and escalating them for further investigation.
• Liaising with policyholders to defend their position and provide support.

Qualifications

• Candidates should hold a diploma or degree in any field.
• Insurance certifications such as BCP, PGI, and ComGI are highly preferred.
• Applicants with 1-2 years of experience in the motor industry in a similar capacity will be given preference.
• Good analytical, communication, and negotiation skills are essential for success in this role.

This is a challenging opportunity for an experienced claims professional looking to take their career to the next level.

As a Marine Claims Specialist, you will be responsible for managing marine insurance claims from inception to closure. This involves liaising with clients, intermediaries, surveyors, handling agents, overseas principals, and internal stakeholders.

• You will manage claim notification, arrange surveys, and engage settling agents where required.
• Open claim files and verify policy, reinsurance, and treaty arrangements.
• Issue acknowledgment letters and request supporting documents from clients/intermediaries.
• Prepare and follow up on PLA/Cash-Call Advice and liaise with reinsurers on payments.
• Draft LLA/MLR for approval and ensure timely reserve updates.
• Maintain claim diaries and manage follow-up timelines before file closure.
• Verify premium payment status and coordinate with Finance on outstanding issues.
• Refer cases with recovery potential to Recovery Agents and track progress.
• Handle special claims (e.g. ex-gratia, large losses) and update records accordingly.
• Escalate large or complex claims to management as needed.
• Compile regular reports and statistics on claims.
• Participate in user acceptance testing (UAT) for marine claims system.

Required Skills and Qualifications:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of marine insurance policies and procedures.
• Experience in claims management or a related field.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career advancement.
• Collaborative and dynamic work environment.

Others:

Outlook, Casualty, UAT, Microsoft Excel, Ability To Work Independently, Reinsurance, Property, Investigation, Written Communications, General Insurance, Subrogation, User Acceptance Testing, Statistics, Decision Making, Fraud Risk Management, Surveys

The ideal candidate will possess excellent communication and problem-solving skills, as well as the ability to work under pressure in a fast-paced environment.

• Handle customer inquiries and respond to emails in a timely and professional manner.
• Assess damages and provide repair cost estimates to customers.
• Negotiate with insurance companies to ensure fair settlements for our clients.
• Work closely with insurance surveyors to inspect damaged vehicles and agree on repair estimates.
• Perform quality control checks on repaired vehicles before returning them to customers.

• Excellent communication and interpersonal skills.
• Ability to work under pressure in a fast-paced environment.
• Strong problem-solving skills and analytical thinking.
• Basic knowledge of vehicle repairs and insurance policies.
• Class 3 driving license.

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment.

If you are a motivated and detail-oriented individual with a passion for motor claims, please submit your application today. We look forward to hearing from you!

Our ideal candidate will possess a strong understanding of claims processing and have excellent interpersonal and communication skills.

Key Responsibilities:

1. Manage and process claims in a timely and efficient manner, ensuring all necessary documentation is accurate and complete.
2. Communicate effectively with clients, providing clear explanations of their benefits and entitlements, as well as any potential issues or concerns.
3. Develop and maintain a thorough knowledge of relevant laws, regulations, and industry standards to ensure compliance and make informed decisions.
4. Collaborate with colleagues and other stakeholders to achieve team goals and objectives, including resolving conflicts and addressing client concerns.

Required Skills and Qualifications:

• Strong analytical and problem-solving skills, with the ability to think critically and approach complex issues from multiple angles.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues alike.
• Proficiency in Microsoft Office Suite, particularly Excel and Word, as well as familiarity with other software applications commonly used in the industry.
• Ability to work independently and manage competing priorities, while also contributing to a collaborative team environment.

Benefits:

• A competitive salary and comprehensive benefits package, including health insurance, retirement plan, and paid time off.
• Opportunities for professional growth and development, including training, mentorship, and career advancement.
• A dynamic and supportive work environment, with regular feedback and recognition for outstanding performance.

Other Opportunities:

• Participate in ongoing training and education to stay current with industry developments and best practices.
• Collaborate with cross-functional teams to drive business results and improve processes.
• Take on additional responsibilities and contribute to special projects and initiatives.

• Investigate and process marine insurance claims
• Ensure timely and accurate claim settlements

• Strong analytical and problem-solving skills
• Excellent communication and negotiation skills
• Ability to work in a fast-paced environment

• A competitive salary package
• Ongoing training and development opportunities
• A dynamic and supportive work environment