16 Claims Management jobs in Singapore

The key responsibilities of this claims professional include:

• Evaluating insurance policies and determining liability against policyholders.
• Conducting thorough investigations to assess damages and verify claims information.
• Negotiating settlements that are in the best interest of all parties involved.
• Identifying suspicious cases and escalating them for further investigation.
• Liaising with policyholders to defend their position and provide support.

Qualifications

• Candidates should hold a diploma or degree in any field.
• Insurance certifications such as BCP, PGI, and ComGI are highly preferred.
• Applicants with 1-2 years of experience in the motor industry in a similar capacity will be given preference.
• Good analytical, communication, and negotiation skills are essential for success in this role.

This is a challenging opportunity for an experienced claims professional looking to take their career to the next level.

As a Marine Claims Specialist, you will be responsible for managing marine insurance claims from inception to closure. This involves liaising with clients, intermediaries, surveyors, handling agents, overseas principals, and internal stakeholders.

• You will manage claim notification, arrange surveys, and engage settling agents where required.
• Open claim files and verify policy, reinsurance, and treaty arrangements.
• Issue acknowledgment letters and request supporting documents from clients/intermediaries.
• Prepare and follow up on PLA/Cash-Call Advice and liaise with reinsurers on payments.
• Draft LLA/MLR for approval and ensure timely reserve updates.
• Maintain claim diaries and manage follow-up timelines before file closure.
• Verify premium payment status and coordinate with Finance on outstanding issues.
• Refer cases with recovery potential to Recovery Agents and track progress.
• Handle special claims (e.g. ex-gratia, large losses) and update records accordingly.
• Escalate large or complex claims to management as needed.
• Compile regular reports and statistics on claims.
• Participate in user acceptance testing (UAT) for marine claims system.

Required Skills and Qualifications:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of marine insurance policies and procedures.
• Experience in claims management or a related field.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career advancement.
• Collaborative and dynamic work environment.

Others:

Outlook, Casualty, UAT, Microsoft Excel, Ability To Work Independently, Reinsurance, Property, Investigation, Written Communications, General Insurance, Subrogation, User Acceptance Testing, Statistics, Decision Making, Fraud Risk Management, Surveys

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ID: 562081
Location:
Singapore, SG
Manager, Insurance & Claims (Cargo)
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
Summary
Reporting to the Head of Claims and Insurance, Asia Pacific, your role is managing the claims and litigations lodged against CMA-CGM Group by customers, lawyers, recovery agents, and insurers for APAC. In addition, you will oversee CMA CGM’s cargo claims management process and be responsible for a certain number of Port of Discharges (POD).
Responsibilities

• Responsible in handling direct customer claims, claims from other carriers, insurers, lawyers and recovery agents
• Ensure that all cargo claims/lawsuits are responded and concluded with minimal repercussions to operations/markets
• Ensure that cargo claims settlements are based on best possible terms to CMA CMG based on legal principles
• Identify potential third-party liability and actively pursue cargo claims recovery
• Pursue and follow up cargo claims reimbursement from insurer
• Maintain and report on end-to-end claims-handling best practices across all platforms provided
• Support stakeholders to co-ordinate claims responses in major incidents
• Support Manager with reporting on claims and loss prevention practice, if required
• Identify and address process/knowledge gaps to manage the legal and financial exposure faced by CMA CGM in terms of contractual clauses, operational practices etc.
• Advise operations team on non-standard situations which arise, including pre-carriage pre-delivery and post-delivery phase
• Appoint, instruct and manage lawyers for legal proceedings and in major incidents as needed
• Handle CMA CGM’s inhouse self-retained Serenity claims
• Handle CMA CGM’s Elite customers

Requirements

• Bachelor's degree in Maritime Law, Maritime Legal Studies, or Marine Insurance preferred
• Minimum 5 years of relevant marine insurance and claims experience in claims management with shipowners, ship managers, or P&I Clubs and their correspondents
• Strong knowledge of maritime laws and conventions related to cargo liabilities
• Hands-on individual with excellent communication skills and proven supervisory abilities
• In-depth knowledge of the container liner industry is preferred
• Resilient with a sense of urgency and the ability to work well under demanding timelines
• Proficiency in business applications and IT tools such as SAP, Excel, Microsoft, etc.

**This role is opened for local employment only.
**Salary package (local) & job title shall commensurate with experience.
**Kindly note that only short-listed applicants will be contacted.
** By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes:
(i) To process the application for the role being applied for;
(ii) To process the application for other open positions within the CMA CGM Group which may be suitable to you;
(iii) To conduct necessary reference checks; and
(iv) Any other purpose related to one or more of the above.
You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.
NOTICE TO THIRD PARTY AGENCIES: Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group.
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The Claims Administrator will be responsible for managing claims from inception to resolution, providing accurate and timely information to stakeholders. This position requires strong administrative skills, attention to detail, and effective communication.

• Provide accurate and timely claims information to customers, intermediaries, business partners, and internal stakeholders.
• Respond to correspondence and deliver effective phone support to customers, coordinating with support staff on reserve provision and registration requirements.
• Review claim files, set reserves, and monitor recoveries.
• Administer motor claims from registration to settlement.
• Share claims feedback with internal stakeholders.
• Participate in claims efficiency improvement projects.

• Minimum Diploma/Degree in a relevant field such as Banking or Finance.
• Prior experience in claims administration is highly desirable.

We are seeking a Project Manager to lead the implementation of an enterprise-grade Claims Platform for a leading health and life insurer in Singapore. The platform is already built and in use across multiple geographies. This role is focused on managing the rollout, working closely with the Singapore-based customer team and our India-based implementation and product teams.

We are seeking a Project Manager to lead the implementation of an enterprise-grade Claims Platform for a leading health and life insurer in Singapore. The platform is already built and in use across multiple geographies. This role is focused on managing the rollout, working closely with the Singapore-based customer team and our India-based implementation and product teams.

The ideal candidate will have strong project management experience in the insurance technology domain, a structured and proactive delivery mindset, and the ability to manage cross-functional teams and stakeholders with clarity and confidence.

Key Responsibilities

• Own end-to-end project delivery for the claims platform implementation in Singapore.
• Serve as the primary project point of contact for the customer in Singapore—driving planning, execution, tracking, and governance activities.
• Coordinate closely with India-based product and engineering teams to ensure timely delivery, issue resolution, and alignment to local needs.
• Manage project scope, timelines, deliverables, dependencies, and risk mitigation plans with rigor.
• Run regular project status meetings, provide updates to internal leadership and client stakeholders, and ensure adherence to committed milestones.
• Proactively track open items, manage escalations, and resolve bottlenecks without compromising delivery quality.
• Foster a culture of accountability, teamwork, and ownership across the extended delivery team.
• Ensure that customer expectations are managed effectively without scope creep or avoidable delays.

Required Experience & Skills

• 8–12 years of project management experience in enterprise software or IT implementation.
• Proven success managing insurance platform implementations (experience in claims systems is a strong advantage).
• Strong understanding of insurance workflows, preferably in health or life claims in the Singapore context.
• Demonstrated ability to lead cross-border teams (India and Singapore), managing timezone, cultural, and coordination challenges.
• Excellent communication, stakeholder management, and reporting skills.
• Experience with structured delivery methodologies (Agile/Waterfall/hybrid models).
• Strong command over documentation, planning tools (e.g., MS Project, JIRA), and governance frameworks.

Preferred Qualifications

• Experience delivering projects for insurers operating in Singapore.
• Familiarity with Singapore-specific insurance regulations and claim processing constructs.
• PMP / PRINCE2 certification or equivalent.
• Bachelor’s degree in Engineering, Business, Information Systems, or related field.

Note:

This is a delivery leadership role — not an account management position. The candidate must be hands-on in managing project execution, while effectively representing the implementation team in front of the customer.

Project Management, Software or IT Implementation, Insurance Platform, Agile/Waterfall/hybrid models, MS Project, JIRA, PMP / PRINCE2