21 Claims Investigation jobs in Singapore

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Adjuster, Motor to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

• Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a consistently strong standard of customer service.
• Ensuring effective vendor and litigation management on Complex Claims within a personal allocation.
• Reporting key claims messages to their Team Manager and to internal stakeholders.
• Broader internal / external stakeholder communication where required as Auto Technical Claims Expert.
• Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes.
• Assist in continuous improvement across the region through support for the Quality Assurance / Regional Audit processes.
• Ensure adherence to best practice procedures for Auto Complex claims, consistent with global best practice.
• Demonstrate a high standard of technical claims competence. Demonstrate a strong standard of competence in handling intermediate to advanced complex Own Damage, Recoveries & Third Party claims in Auto within authority limits.
• Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense.
• Effective communication of key advanced Complex Claims and Auto Claims portfolio messages to internal stakeholders.
• Financial control through consistent reserve and other financial transaction discipline.
• Accurate and consistent policy interpretation.
• Attain objectives for assigned projects.
• Achieve benchmarks for claims processing and file closure.
• Handling of any other projects/tasks which may be assigned to you from time to time.

What you’ll need to succeed

• BCP and PGI certification.
• Basic insurance knowledge with basic grounding on Auto Claims.
• Policy language skills enabling accurate and consistent policy wording interpretation.
• A basic knowledge of legal / regulatory and litigation / procedural requirements for the Auto line of business is preferred.
• Ability to work with claims stakeholders to effectively direct claims strategy.
• Good communication and customer servicing skills, both written & verbal.
• Time Management: ability to manage & prioritize workload.
• Good computer literacy skills.
• Ability to exercise initiative, adapt to a fast-paced environment and contribute effectively within a team setting.

• Position : Customer Service Officer – Enforcement
• Working days: 5. 5 days
• Working time: Mon to Fri 9am-6pm/10am -7pm, Sat 9am-1pm /10am -2pm (can choose)
• Salary range: $2500 - $2800
• Working location: Paya Lebar

Responsibilities

• Working with the customer on their vehicle damage report in the form of outbound calls, emails or onsite visits.
• Required to investigate damages found on our vehicles, assess the cost of repairs and follow up with the customers.
• Assisting and managing accident reports and follow-ups.
• Assisting with the recovery of vehicles if required.
• Required to assist with any other tasks assigned by supervisor

Requirements:

• Strong familiarity in office productivity software and web technologies.
• Experience in this field will be a strong bonus (enforcement, collection, etc
• Having class 3 or class 2B (and above) licence would be advantageous

WhatsApp: +65 9642 0989 (Han)

Email:

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

• Position : Customer Service Officer - Enforcement
• Working days: 5. 5 days
• Working time: Mon to Fri 9am-6pm/10am -7pm, Sat 9am-1pm /10am -2pm (can choose)
• Salary range: $2500 - $2800
• Working location: Paya Lebar

• Working with the customer on their vehicle damage report in the form of outbound calls, emails or onsite visits.
• Required to investigate damages found on our vehicles, assess the cost of repairs and follow up with the customers.
• Assisting and managing accident reports and follow-ups.
• Assisting with the recovery of vehicles if required.
• Required to assist with any other tasks assigned by supervisor

• Strong familiarity in office productivity software and web technologies.
• Experience in this field will be a strong bonus (enforcement, collection, etc
• Having class 3 or class 2B (and above) licence would be advantageous

• Position : Customer Service Officer – Enforcement
• Working days: 5. 5 days
• Working time: Mon to Fri 9am-6pm/10am -7pm, Sat 9am-1pm /10am -2pm (can choose)
• Salary range: $2500 - $2800
• Working location: Paya Lebar

Responsibilities

• Working with the customer on their vehicle damage report in the form of outbound calls, emails or onsite visits.
• Required to investigate damages found on our vehicles, assess the cost of repairs and follow up with the customers.
• Assisting and managing accident reports and follow-ups.
• Assisting with the recovery of vehicles if required.
• Required to assist with any other tasks assigned by supervisor

Requirements:

• Strong familiarity in office productivity software and web technologies.
• Experience in this field will be a strong bonus (enforcement, collection, etc
• Having class 3 or class 2B (and above) licence would be advantageous

WhatsApp: +65 9642 0989 (Han)

Email:

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Role Overview

• This role is responsible for ensuring accurate and timely billing of insurance claims.

Key Responsibilities

• Coordinate with clinic staff and doctors to verify patient information and ensure accuracy of claims submissions.
• Monitor the billing cycle to identify any discrepancies or issues that may impact payment.
• Follow up with patients to obtain missing claim forms and ensure all necessary documentation is submitted.
• Process payments from insurance companies and apply them to the correct accounts.
• Prepare refund paperwork for approval and return of funds.
• Identify and resolve billing discrepancies and issues with insurance companies.
• Generate and review billing reports to ensure accuracy and completeness.
• Communicate effectively with patients regarding their invoices and accounts.

Requirements

• Diploma in any discipline
• At least 2 years of relevant experience
• Insurance/claims related experience preferred
• Accounting knowledge and healthcare experience an advantage
• Meticulous, numerate, and able to manage time efficiently
• Proactive, independent, and able to work with minimal supervision
• Good team player with excellent customer service skills
• Familiarity with Microsoft Office applications

Benefits

• Career growth opportunities
• Competitive salary package
• Professional development support

The ideal candidate will possess meticulous work habits, analytical skills, and an objective mindset.

• Assess claims in accordance with policy contracts and guidelines, verifying accuracy and ensuring timely customer responses.

• Perform data entry to ensure compliance with minimal error.
• Streamline workflow processes for efficiency.
• Collaborate on IT discussions and participate in UAT testing.
• Train junior staff members.

• Excellent attention to detail.
• Strong analytical abilities.
• Positive attitude and open-mindedness.
• Innovative problem-solving skills.
• Leadership qualities.
• Effective communication and teamwork skills.
• Ability to work independently and learn quickly.
• Multitasking capabilities under pressure.
• Customer-centric approach.
• Team collaboration.
• Familiarity with Microsoft Office applications (Excel, Word, and PowerPoint).
• Preferred qualifications include a degree and at least 3 years of related work experience in the insurance industry.

We are seeking a skilled Claims Executive to support stakeholders in Underwriting, Policy Servicing and Claims processing.

• Assess and negotiate settlements of General Insurance claims within approved limits
• Ensure prompt, fair and reasonable claims settlement
• Liaise with external service providers as needed
• Escalate suspicious cases for investigation
• Assist supervisors in preparing reports

• Degree or Diploma holder in any field
• Candidates with insurance certifications BCP, PGI, ComGI preferred
• 1-2 years working experience in motor industry in similar capacity preferred
• Strong analytical, communication and negotiation skills
• Service-oriented with excellent interpersonal and presentation skills

• Negotiation
• Claims Resolution
• Claims Management
• Claims Handling
• Presentation Skills

Job Title: Insurance Claims Specialist

We are seeking a skilled and motivated Insurance Claims Specialist to process and monitor warranty claims, windscreen and motor insurance claims, and provide advisory services to customers.

• Warranty Claims: Process claim submissions, ensuring timely and accurate resolution.
• Windscreen & Motor Insurance Claims: Assist customers in accessing claims, guiding them through the filing process and providing necessary support.
• Claims Assessment & Advisory: Assess liability and advise customers on pursuing claims, ensuring fair and efficient outcomes.
• Surveyor Coordination: Coordinate with surveyors for accident vehicle inspections, negotiating with surveyors and insurance companies as needed.
• Quotation & Estimation Preparation: Prepare quotations for customers and insurance representatives, estimating repair costs for submission to surveyors or claims officers.
• Vehicle Arrangement: Coordinate courtesy or rental vehicle arrangements for customers.
• Repair Follow-up: Monitor and follow up on repair works with authorized workshops.
• Liaison with Insurance Providers: Liaise with insurance company surveyors and claims officers to follow up on claim progress and expedite payments.
• Reporting: Prepare monthly reports on all claims cases, providing insights into trends and areas for improvement.

This role requires strong communication and organizational skills, as well as the ability to work independently and as part of a team. If you have a passion for delivering exceptional customer service and a keen eye for detail, we encourage your application.

We are seeking a highly skilled Claims Administrator to manage claims-related tasks, including payment requisition and registration, document sorting, filing, and retrieval.

• Manage non-motor claims common inbox
• Handle reinsurance claims