29 Claims Investigation jobs in Singapore

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Executive, PSR to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

Functional Responsibilities

• Handle P&E claims from beginning to end process (first notification, investigation, assessment, settlement and recovery aspect).
• Assignment of loss adjusters / surveyors to conduct investigation on our behalf, when needed.
• To have a curious mind to understand the circumstances of loss to handle and ensure proper handling and progression.
• Reasonable technical knowledge and experience in handling P&E claims and able to demonstrate a thorough / sound understanding of policy wordings, clauses, exclusions etc.
• Participate in continuous improvement for the Quality Assurance / Regional Audit processes.
• Work collaboratively with the P&E team to maintain adherence to claims best practice protocols for P&E claims, aligned with AIG Global Standards.
• Demonstrate good practice of e-filing of documentations into electronic folders.
• Any other projects / tasks which may be assigned to you from time to time.

Accountabilities

• Demonstrate strong customer service skills and ability to respond promptly to minimize indemnity exposure, maintain excellent customer engagement and delivering the best outcomes.
• Ensure sound financial control through consistent reserving and disciplined management of financial transactions, including internal reporting to relevant departments as required.
• Effectively negotiate with clients, agents and brokers (both verbally and in writing), apply problem solving skills to identify potential issues or bottlenecks in the claims process, and provide feedback, resolutions or recommendations to P&E Team Manager and Major Loss Adjusters.

What you'll need to succeed

• BCP & ComGI certification.
• Technical experience in related field such as property, engineering and construction background is preferred.
• Experience in claims adjustment, negotiation, and relationship management is an advantage plus.
• Strong policy interpretation skills with the ability to ensure accuracy and consistency.
• Strong communication skills in both written & verbal, with ability in networking, influencing, and negotiation.
• Strong time management skills, with the ability prioritize tasks and manage schedules, and maintain file diaries effectively.
• A collaborative mindset and the ability to work effectively in a team environment
• An eagerness to learn, with adaptability and a supportive approach/mindset.

Ready to take your career to the next level? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to

Functional Area:

CL - ClaimsAIG Asia Pacific Insurance Pte. Ltd.

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position resolves Ocean & Inland Marine claims by investigating losses, negotiating settlements, and presenting evidence in legal proceedings while maintaining adequate production and quality levels. He/She examines claim forms, policies and endorsements, and other records to determine coverages. This position investigates claims by interviewing the shipper, consignee, witnesses, and requests and obtains official reports.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

YouTrip is the leading and fastest-growing multi-currency payment platform in Asia Pacific. In 2018, we pioneered the region's first multi-currency digital wallet. Now, YouTrip is the #1 multi-currency digital wallet trusted by millions across the region, processing over US$15 billion in total payment value annually.

Our consumer and business propositions – YouTrip and YouBiz – empower individuals and businesses with inclusive, accessible, and affordable financial solutions. YouTrip has raised over US$110 million to date, including its recent Series B round led by global venture capital firm Lightspeed Venture Partners—underscoring strong investor confidence in its mission to transform digital financial services across the Asia Pacific.

Recognised as World Economic Forum's Global Innovator 2025, CNBC's World's Top Fintech Companies (2025, 2024), and LinkedIn's Top Startup (2024, 2023), YouTrip is dedicated to creating the next generation of digital finance services for consumers and businesses.

Valuing an entrepreneurial culture of diversity and inclusion, we are seeking driven individuals to join our fast-growing regional team as we push the boundaries of innovative fintech solutions.

You will:

• Conduct detailed investigations of suspected fraudulent transactions across consumer and business segments.
• Analyse escalated cases, unusual transactions, account activities, and associated data to determine fraud risk and recommend appropriate next steps
• Collaborate with internal stakeholders, including Compliance, and Customer Support, FinOps to ensure investigations are thorough, timely and maintain a positive customer experience
• Identify emerging fraud patterns, suspicious merchants and potential money-mules, escalating findings to the Team Lead for remediation measures
• Maintain accurate records of investigations, findings and actions taken, ensuring compliance with company policies and regulatory requirements
• Support ongoing fraud prevention initiatives by providing insights and recommendations based on investigative findings

You are:

• Fraud Enthusiast – You are a sharp, detail-oriented investigator with a strong passion for detecting and preventing fraudulent activity. You bring at least 2 years of hands-on experience in conducting comprehensive fraud investigations.
• Analytical & detail-oriented thinker – you possess excellent problem-solving skills with demonstrated experience in solving complex business with analytical thinking. You have the natural tendency to always focus on details and hate to miss out on specifics.
• Travel enthusiast – you are a passionate traveller and understand the psychology of traveller, in particular when it comes overseas spending behavior and its associated risks.
• Fearless self-starter – you are not afraid to suggest and implement new initiatives to tackle complex business issues, as long as the rationale are logical and sound. You do not mind getting your hands dirty in order to get things done in tight timeline.

Data Architect / Data Management Lead – SAS (Fraud & Investigation Focus)
The Opportunity.
We are seeking a highly experienced
Data Architect / Data Management Lead
with strong domain knowledge in
fraud analytics, case management, and investigation/intelligence systems . The ideal candidate will lead the design, development, and deployment of data integration and analytics components within
SAS environments , with hands-on exposure to
SAS Viya , data pipelines, and real-time streaming tools. This role is ideal for someone who thrives at the intersection of
data strategy, architecture, and stakeholder collaboration .
The Role.
Collaborate with business analysts to gather and interpret data-related requirements for fraud/case management/investigation solutions.
Define and implement a comprehensive data architecture, including
data sourcing, integration, cleansing, storage, and provisioning
strategies.
Translate business requirements into technical work products across the
ETL, data engineering, and reporting layers .
Design and lead batch and real-time data ingestion processes from various sources into SAS or big data platforms.
Develop data pipelines, orchestration frameworks, and visualization/reporting structures using tools such as
SAS Viya ,
SAS DS2 , and
Python .
Lead integration and testing of developed components, and support UAT activities.
Oversee documentation, project tracking, and technical troubleshooting.
Ensure compliance with data governance, metadata, and quality management standards.
The Expertise.
10+ years of relevant experience
in Business Analytics, Data Architecture, or Data Warehousing.
Proven end-to-end delivery of at least
5 enterprise projects , preferably involving SAS solutions in fraud, surveillance, or case management domains.
Strong hands-on experience in:
SAS Viya ,
SAS DS2 ,
SQL Programming
Python ,
Spark ,
JSON ,
XML
Job scheduling ,
Linux commands ,
data streaming tools
(Kafka/SAS ESP)
Postman/SOAPUI ,
REST APIs ,
DevOps/DataOps
Working knowledge of:
Data model design ,
source-to-target mapping
Real-time event processing, metadata management, and orchestration
Background in
fraud analytics ,
investigative systems , or
intelligence/case management frameworks
is essential.
Familiarity with tools such as
SAS Intelligent Decisioning ,
RTDM ,
PEGA , or similar is a strong plus.
Experience working in
government, public sector , or
regulated environments
is highly preferred.
Strong communication, stakeholder management, and leadership skills.
Degree in Computer Science, IT, Statistics, or related field.
Other Relevant Information:
Employment Type:
Full-Time / Contract
Work Authorization:
Singaporean, PR, or valid EP holder preferred locally based in Singapore
About us.
Thakral One is a consulting and technology services company headquartered in Singapore, with a pan-Asian presence. We focus primarily around technology-driven consulting, adoption of value-added bespoke solutions, enabling enhanced decision support through data analytics, and embracing possibilities in the cloud. We are heavily inclined towards building capabilities collaboratively with clients and believe strongly in improving grounded and practical outcomes. This approach is possible through our partnership with leading global technology providers and internal R&D teams. Our clients come from Financial Services, Banking, Telco, Government, Healthcare, and Consumer-oriented organisations.
Note:
The following form and cookie disclosures were removed from the description to keep content focused on the role and requirements.
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Overview
We are seeking a highly experienced
Data Architect / Data Management Lead
with domain knowledge in
fraud analytics, case management, and investigation/intelligence systems . The ideal candidate will lead the design, development, and deployment of data integration and analytics components within
SAS environments , with hands-on exposure to
SAS Viya , data pipelines, and real-time streaming tools. This role is ideal for someone who thrives at the intersection of
data strategy, architecture, and stakeholder collaboration .
The Role
Collaborate with business analysts to gather and interpret data-related requirements for fraud/case management/investigation solutions.
Define and implement a comprehensive data architecture, including
data sourcing, integration, cleansing, storage, and provisioning
strategies.
Translate business requirements into technical work products across the
ETL, data engineering, and reporting layers .
Design and lead batch and real-time data ingestion processes from various sources into SAS or big data platforms.
Develop data pipelines, orchestration frameworks, and visualization/reporting structures using tools such as
SAS Viya ,
SAS DS2 , and
Python .
Lead integration and testing of developed components, and support UAT activities.
Oversee documentation, project tracking, and technical troubleshooting.
Ensure compliance with data governance, metadata, and quality management standards.
The Expertise
10+ years of relevant experience
in Business Analytics, Data Architecture, or Data Warehousing.
Proven end-to-end delivery of at least
5 enterprise projects , preferably involving SAS solutions in fraud, surveillance, or case management domains.
Strong hands-on experience in:
SAS Viya ,
SAS DS2 ,
SQL Programming
Python ,
Spark ,
JSON ,
XML
Job scheduling ,
Linux commands ,
data streaming tools
(Kafka/SAS ESP)
Postman/SOAPUI ,
REST APIs ,
DevOps/DataOps
Working knowledge of:
Real-time event processing, metadata management, and orchestration
Background in
fraud analytics ,
investigative systems , or
intelligence/case management frameworks
is essential.
Familiarity with tools such as
SAS Intelligent Decisioning ,
RTDM ,
PEGA , or similar is a strong plus.
Experience working in
government, public sector , or
regulated environments
is highly preferred.
Strong communication, stakeholder management, and leadership skills.
Degree in Computer Science, IT, Statistics, or related field.
Other Relevant Information
Employment Type:
Full-Time / Contract
Work Authorization:
Singaporean, PR, or valid EP holder preferred locally based in Singapore
About us
Thakral One is a consulting and technology services company headquartered in Singapore, with a pan-Asian presence. We focus primarily around technology-driven consulting, adoption of value-added bespoke solutions, enabling enhanced decision support through data analytics, and embracing possibilities in the cloud. We are heavily inclined towards building capabilities collaboratively with clients and believe strongly in improving grounded and practical outcomes. This approach is possible through our partnership with leading global technology providers and internal R&D teams. Our clients come from Financial Services, Banking, Telco, Government, Healthcare, and Consumer-oriented organisations.
#J-18808-Ljbffr

Job Description:

• Review and process car insurance claims promptly and accurately.
• Investigate and verify claim details by coordinating with customers, repair shops, and third parties.
• Assess damage reports and evaluate claim eligibility based on policy terms.
• Communicate claim status and updates clearly to customers and internal teams.
• Ensure all claims comply with company policies and regulatory requirements.
• Maintain accurate records and prepare necessary documentation for claims processing.

Requirement:

• With 2+ years working experience as a car insurance claims handling
• Basic understanding of car repairs and insurance policies

Additional Information:

• Up to $3000
• Located in Ubi, Company will be shifting to Loyang in November/December
• Mon – Fri, 9am-6pm; Sat: 9am-3pm

We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd's PDPA and e2i's PDPA.

Responsibilities:

• Admin Duty and hand on insurance claim work
• Prepare Vehicle Estimate
• Arrange Insurance surveyor and finalize
• Prepare LOD and negotiate with insurance company
• Handle customers and give advice
• Analyzing accident claims
• Other ad-hoc duties

Requirements:

• O level / A level / diploma in related field
• At least 2 years relevant experience in related field
• Proficiency in Microsoft Office and good in computer knowledge
• Required language: English and Chinese Mandarin to liaise with Chinese speaking customers
• All candidates are welcome to apply

• Process and review insurance claims documents in accordance with company policies and regulatory guidelines.
• Verify policy coverage and supporting documents to ensure accuracy and completeness of claims submissions.
• Liaise with clients, insurers, and internal stakeholders to obtain necessary information and resolve discrepancies.
• Ensure timely updates and communication on claims status to clients and relevant parties.
• Maintain accurate records of claims processing in the company system for audit and reporting purposes.
• Assist in preparing claims reports and data analysis for management review.
• Support compliance with internal controls, risk management, and service standards.

• Degree in Business Administration, Insurance, or a related discipline.
• At least 1–2 years of relevant experience in claims processing, insurance operations, or administrative support preferred.
• Fresh graduates with strong interest in the insurance industry may also be considered.
• Strong attention to detail, analytical, and problem-solving skills.
• Good communication and interpersonal skills to liaise with clients and stakeholders.
• Proficient in Microsoft Office applications.
  Bilingual in English and Mandarin preferred (to liaise with Mandarin-speaking stakeholders).

EA License No: 23C1703

EA Personnel No: R

EA Personnel Name: Wong Choo Sian, Jabez

Our team is seeking a highly skilled and motivated Insurance Claims Advisor to join our organization. In this role, you will be responsible for providing exceptional service to customers while handling insurance claims with expertise and professionalism.

• Manage insurance claims from inception to closure, ensuring timely resolution and customer satisfaction.
• Conduct thorough investigations into claim incidents, gathering relevant information and evidence to support the claims process.
• Communicate effectively with customers, explaining policy details, and addressing their concerns in a clear and concise manner.
• Collaborate with internal teams to ensure seamless communication and coordination throughout the claims process.
• Analyze claim data to identify trends and areas for improvement, contributing to the development of strategies to enhance the claims experience.

• Minimum 1 year's work experience in a similar capacity, preferably within the insurance industry.
• Certificate in General Insurance (CGI) or equivalent qualifications are advantageous.
• Strong analytical and problem-solving skills, with the ability to work under pressure and meet deadlines.

• A competitive salary package, including bonuses and benefits.
• Ongoing training and development opportunities to enhance your skills and knowledge.
• A dynamic and supportive work environment that fosters growth and collaboration.