What Jobs are available for Claims Adjuster in Singapore?

Job Description:

• Review and process car insurance claims promptly and accurately.
• Investigate and verify claim details by coordinating with customers, repair shops, and third parties.
• Assess damage reports and evaluate claim eligibility based on policy terms.
• Communicate claim status and updates clearly to customers and internal teams.
• Ensure all claims comply with company policies and regulatory requirements.
• Maintain accurate records and prepare necessary documentation for claims processing.

Requirement:

• With 2+ years working experience as a car insurance claims handling
• Basic understanding of car repairs and insurance policies

Additional Information:

• Up to $3000
• Located in Ubi, Company will be shifting to Loyang in November/December
• Mon – Fri, 9am-6pm; Sat: 9am-3pm

We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd's PDPA and e2i's PDPA.

Responsibilities:

• Admin Duty and hand on insurance claim work
• Prepare Vehicle Estimate
• Arrange Insurance surveyor and finalize
• Prepare LOD and negotiate with insurance company
• Handle customers and give advice
• Analyzing accident claims
• Other ad-hoc duties

Requirements:

• O level / A level / diploma in related field
• At least 2 years relevant experience in related field
• Proficiency in Microsoft Office and good in computer knowledge
• Required language: English and Chinese Mandarin to liaise with Chinese speaking customers
• All candidates are welcome to apply

Job Overview

The successful candidate will be responsible for managing and settling WICA claims in accordance with statutory requirements and company guidelines.

Key tasks include liaising with employees, employers, medical practitioners, investigators, and MOM officers for timely and fair claim settlements.

Additionally, the candidate will review medical reports and documents to determine claim validity and compensation entitlement.

Accurate reserve setting and updates based on claim developments are also crucial.

Furthermore, the candidate must prepare and submit MOM forms within stipulated deadlines.

Collaboration with underwriters is necessary to identify risk exposures and policy gaps.

The ideal candidate should be able to provide training and guidance to support staff on administrative processes.

Requirements

• Hold a degree in Insurance or a related field.
• Preferably possess DGI or equivalent insurance certification.
• 2–5 years of experience in claims handling, preferably with WICA exposure.
• Strong understanding of insurance principles and practices.
• Excellent communication skills.

We are seeking a skilled and experienced Insurance Claims Manager to join our team. As a key member of our organization, you will be responsible for handling claims efficiently and professionally. Your primary goal will be to provide exceptional customer service while managing claims within agreed service benchmarks.

• Liaise with policyholders, intermediaries, investigators, surveyors, adjusters, lawyers, third-party claimants, sister companies, and other relevant parties.
• Handle and manage claims efficiently, professionally, and equitably within agreed service benchmarks and applicable protocols.
• Train and guide assistants in their support roles.
• Ensure claim reserves are provided or updated in a timely and realistic manner.
• Provide feedback and advice to underwriters on issues identified during claims handling, such as policy wording gaps or potential risk improvements.
• Conduct client visits or attend meetings as required.
• Perform periodic file reviews when necessary.
• Ensure recovery claims are actively pursued and followed up periodically.

To be successful in this role, you should have the following skills and qualifications:

• Minimum 2 years of relevant claims experience, specifically handling WICA claims.
• Possess CGI/HI qualifications or other relevant insurance certifications.
• Well-versed in insurance principles and practices.
• Able to multi-task, work well in a team, and demonstrate conscientiousness, tact, customer-focus, and a willingness to learn new skills.
• Good working knowledge of Microsoft Office applications.
• ACII or AAII qualification would be an added advantage.

Key Responsibilities

• Handle marine H&M, Loss of Hire and/or P&I claims.
• Close cooperation with Singapore Claims team is essential.
• Focus on coverage issues, recoveries, analysis of incoming claims documentation and reviewing policy terms.
• Work primarily with Singapore and Southeast Asian H&M clients and P&I Members.
• Manage client and broker relationships.
• Manage all communications associated with the life of a claim.
• Take active part in negotiations and claims resolutions.
• Work closely with the team locally and globally.

Requirements

• Minimum 3 years' experience from a marine technical, nautical, legal or other relevant shipping related background. Previous experience within marine insurance sector will be an advantage.
• Experience with handling Hull & Machinery claims would be an advantage.
• Excellent interpersonal and communication skills.
• Able to perform in and contribute to a team-oriented environment.
• Able to analyse, structure and organise tasks and work independently.
• Highly motivated to learn as well as share knowledge.
• Solution and result-oriented mindset.

Overview
Manager, Insurance & Claims (Cargo)
Reporting to the Head of Claims and Insurance, Asia Pacific, your role is managing the claims and litigations lodged against CMA-CGM Group by customers, lawyers, recovery agents, and insurers for APAC. You will oversee CMA CGM's cargo claims management process and be responsible for a certain number of Port of Discharges (POD).
Responsibilities
Responsible for handling direct customer claims, claims from other carriers, insurers, lawyers and recovery agents
Ensure that all cargo claims/lawsuits are responded to and concluded with minimal repercussions to operations/markets
Ensure that cargo claims settlements are based on the best possible terms to CMA CGM based on legal principles
Identify potential third-party liability and actively pursue cargo claims recovery
Pursue and follow up cargo claims reimbursement from insurers
Maintain and report on end-to-end claims-handling best practices across all platforms provided
Support stakeholders to coordinate claims responses in major incidents
Support Manager with reporting on claims and loss prevention practice, if required
Identify and address process/knowledge gaps to manage the legal and financial exposure faced by CMA CGM in terms of contractual clauses, operational practices, etc.
Advise operations team on non-standard situations which arise, including pre-carriage pre-delivery and post-delivery phase
Appoint, instruct and manage lawyers for legal proceedings and in major incidents as needed
Handle CMA CGM's in-house self-retained Serenity claims
Handle CMA CGM's Elite customers
Requirements
Bachelor's degree in Maritime Law, Maritime Legal Studies, or Marine Insurance preferred
Minimum 5 years of relevant marine insurance and claims experience in claims management with shipowners, ship managers, or P&I Clubs and their correspondents
Strong knowledge of maritime laws and conventions related to cargo liabilities
Hands-on individual with excellent communication skills and proven supervisory abilities
In-depth knowledge of the container liner industry is preferred
Resilient with a sense of urgency and the ability to work well under demanding timelines
Proficiency in business applications and IT tools such as SAP, Excel, Microsoft, etc.
This role is opened for local employment only.
Salary package (local) and job title shall commensurate with experience.
Kindly note that only short-listed applicants will be contacted.
By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes: (i) To process the application for the role being applied for; (ii) To process the application for other open positions within the CMA CGM Group which may be suitable to you; (iii) To conduct necessary reference checks; and (iv) Any other purpose related to one or more of the above. You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.
NOTICE TO THIRD PARTY AGENCIES: CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group.
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Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan’s leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

Purpose of the role:

• Review and assess local and overseas medical and non-medical claims within policy terms and conditions and claims authority limit within stipulated turnaround time.
• Review and approve Pre-Authorisation/LOG requests within policy terms and conditions and MOH benchmark.
• Coordinate with medical providers, policyholders, and other stakeholders for additional information when necessary.
• Handle follow-ups on claims with unsuccessful bank transfers and CPF failures, such as voiding claims, creating refund entry and reprocessing of claims.
• Request and follow-up on the creation of insured members and medical service providers for affected claims.
• Prepare claim settlement letters and scan claims documents to shared drive.
• Update Statements of Accounts relating to hospital bills/claim settlements.
• Communicating with policyholders, healthcare providers, intermediaries and internal teams to resolve issues and clarify claim details.
• Address claim disputes or queries from clients or intermediaries in a professional and efficient manner.
• Following up with clinics/ hospital for enquiries on billing details.
• Following up on monthly outstanding receivables, including but not limited to requesting refund for overpayments from relevant parties such as claimants, hospitals, insurers and CPF Board.
• Prepare meeting minutes and reports, including but not limited to daily claims report, statistical analysis and trends.
• Handle finance and payment activities including but not limited to voiding claims, creating refund entries, raising and approving receipt voucher cancellations and cheque cancellations.
• Participate in projects and enhancement in claims system improvement including but not limited to data collection, UAT testing and suggest improvements to the claims assessment process to increase efficiency and accuracy.
• Identify potential fraud or inconsistencies and report them to management.
• Other assigned tasks.

Key Responsibilities:

• Assess claims using Group Insurance core systems, other business systems including vendors’ systems.
• Communicate claims decision clearly.
• Response to queries in a timely manner.
• Manage his/her workload to achieve required service levels.
• Arrive at customer orientated outcomes by working with key stakeholders.
• Participate in activities that improve processes, productivity, and services and solutions to customers.
• Engage key stakeholders when handling appeal cases or complex cases.
• Establish good working relationship with intermediaries and clients.

Requirements:

Experience

• Familiar with group insurance products like Group Term Life, Group Personal Accident, Group Disability Income, Group Critical Illness, Group Hospitalisation & Surgical and Group Outpatient
• Group Claims Experience of at least 3 years, Good Oral & Written Communication.

Personal Attributes

• He/she is expected to be a good problem solver.
• A good team player with good interpersonal skills and highly energetic.
• An individual who is results oriented.
• An individual with an open and growth mindset, and willing to step up beyond the call-of-duty.

Education

• Completion of Health Insurance Certificate, M5 & M9 is preferred.
• Diploma or Degree
• Good Microsoft Office Skills (e.g. Word, Excel, Powerpoint)

The incumbent will be responsible for providing medical advice in terms of claims insurance adjudication, supported by the reinsurers' Chief Medical Officer where appropriate and to make decisions and recommendations on complex medical claims/high value claims (including Controlled Claims referred by Partners), within the delegated authority given to company by each reinsurer. The role will also support product development and design for existing and new Insurance Clients in particular with regards to Policy Wording and Claims Practices including the delivery of operational processes and claims related training.

Responsibilities

1.  Medical Advice, Controlled Claims and Claims decisions

•  Ensuring that all Controlled Claims are duly authorised in accordance with Reinsurer contractual arrangements and that the required reporting is in place

•  Preparation of Controlled Claims reporting for each Reinsurer and to EXCOM

•  Handle claims cost management within the organisation by ensuring high standard of claims assessment

2.  Claims Audits

•  Manage Claims Audits in accordance with the Annual Audit Schedule

•  Deliver Audit Reports to Clients and the business in accordance with company's standards 

•  Audits performed in accordance with the company's Claims Audit Policy

•  Liaison and follow-up on Claims audit findings and implementation with auditees

3.  Contribute and support all Partnership activity relating to claims activity such as:

•  Policy Wording design and interpretation 

•  Provide Claims Training for Partners or TPA 

•  Processes for the management of claims and controlled claims

•  Input in Policy Wording Forum

4.  Fraud, Waste and Abuse 

•  Identify and evaluate potentially fraudulent claims and claims wastages and abuses and taking appropriate action to rectify the anomalies

•  Tracked FWA for reporting purpose

5.  Provide or assist in prevention and training to internal and external stakeholders 

•  Best practices on claims processing and guidelines

•  Claims case studies sharing

•  Claims-related medical topics sharing

6.  Monthly reporting

•  Prepare monthly reports as required by management

7.  Require to be on standby to handle urgent claims approval after office-hour / weekend for one-week duration on monthly basis

Requirements

•  Medical background with experience in nursing or allied health professionals are welcomed to apply

•  Strong knowledge of healthcare and insurance markets

•  Experience with health insurance claims handling

•  Good written and communication skills for effective claims handling toward all stakeholders

•  Reliable and trustworthy to handle assigned task in a responsible manner

Interested candidates who wish to apply for the advertised position, please click on "Apply". We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

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Position: Workshop Service Advisor cum Insurance Claims Executive

Salary: $2800 - $4000 (depending on experiences)

Working location: Sin Ming or Carros Centre

Working Hours / Days:

9am - 6pm (Mon to Fri)

9am - 2pm (Sat)

Responsibilities:

Manage and take in accident reporting and explain claims process to customers

Liaised with insurance company pertaining motor claims / accident reporting reporting matters

Study vehicle damaged area and able to put up proper repair estimation to surveyor/insurance company

Conduct vehicle checks for body and paintwork repairs to provide quotation to customer

Administration duties such as check costing, claims and purchase of spare parts

Take in servicing/accident vehicle and provide quotation

At least 1 - 2 years of relevant experience in the Automotive industry.

No experiences, but willing to learn will be good. Training will be provided.

Possess good customer oriented and communication skills

Assigned jobs to workshop and manage operation

Experience in doing motor claims in authorized workshop / service centers will have an added advantage  

Please contact for further information and interview

Job Requirements:

• Work Location - Sin Ming or Carros Centre