What Jobs are available for Claims Adjuster in Singapore?
Showing 19 Claims Adjuster jobs in Singapore
Complex Claims Adjuster, Property
Posted today
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Job Description
At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Executive, PSR to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.
Make your mark in Claims
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
How you will create an impact
Functional Responsibilities
- Handle P&E claims from beginning to end process (first notification, investigation, assessment, settlement and recovery aspect).
- Assignment of loss adjusters / surveyors to conduct investigation on our behalf, when needed.
- To have a curious mind to understand the circumstances of loss to handle and ensure proper handling and progression.
- Reasonable technical knowledge and experience in handling P&E claims and able to demonstrate a thorough / sound understanding of policy wordings, clauses, exclusions etc.
- Participate in continuous improvement for the Quality Assurance / Regional Audit processes.
- Work collaboratively with the P&E team to maintain adherence to claims best practice protocols for P&E claims, aligned with AIG Global Standards.
- Demonstrate good practice of e-filing of documentations into electronic folders.
- Any other projects / tasks which may be assigned to you from time to time.
Accountabilities
- Demonstrate strong customer service skills and ability to respond promptly to minimize indemnity exposure, maintain excellent customer engagement and delivering the best outcomes.
- Ensure sound financial control through consistent reserving and disciplined management of financial transactions, including internal reporting to relevant departments as required.
- Effectively negotiate with clients, agents and brokers (both verbally and in writing), apply problem solving skills to identify potential issues or bottlenecks in the claims process, and provide feedback, resolutions or recommendations to P&E Team Manager and Major Loss Adjusters.
What you'll need to succeed
- BCP & ComGI certification.
- Technical experience in related field such as property, engineering and construction background is preferred.
- Experience in claims adjustment, negotiation, and relationship management is an advantage plus.
- Strong policy interpretation skills with the ability to ensure accuracy and consistency.
- Strong communication skills in both written & verbal, with ability in networking, influencing, and negotiation.
- Strong time management skills, with the ability prioritize tasks and manage schedules, and maintain file diaries effectively.
- A collaborative mindset and the ability to work effectively in a team environment
- An eagerness to learn, with adaptability and a supportive approach/mindset.
Ready to take your career to the next level? We would love to hear from you.
LI-RO1At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to
Functional Area:
CL - ClaimsAIG Asia Pacific Insurance Pte. Ltd.
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                    Insurance Claims Officer
Posted today
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Job Description
Job Description:
- Review and process car insurance claims promptly and accurately.
- Investigate and verify claim details by coordinating with customers, repair shops, and third parties.
- Assess damage reports and evaluate claim eligibility based on policy terms.
- Communicate claim status and updates clearly to customers and internal teams.
- Ensure all claims comply with company policies and regulatory requirements.
- Maintain accurate records and prepare necessary documentation for claims processing.
Requirement:
- With 2+ years working experience as a car insurance claims handling
- Basic understanding of car repairs and insurance policies
Additional Information:
- Up to $3000
- Located in Ubi, Company will be shifting to Loyang in November/December
- Mon – Fri, 9am-6pm; Sat: 9am-3pm
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R
This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.
By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd's PDPA and e2i's PDPA.
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                    Insurance Claims Officer
Posted today
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Job Description
Responsibilities:
- Admin Duty and hand on insurance claim work
- Prepare Vehicle Estimate
- Arrange Insurance surveyor and finalize
- Prepare LOD and negotiate with insurance company
- Handle customers and give advice
- Analyzing accident claims
- Other ad-hoc duties
Requirements:
- O level / A level / diploma in related field
- At least 2 years relevant experience in related field
- Proficiency in Microsoft Office and good in computer knowledge
- Required language: English and Chinese Mandarin to liaise with Chinese speaking customers
- All candidates are welcome to apply
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                    Insurance Claims Specialist
Posted today
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Job Description
Job Overview
The successful candidate will be responsible for managing and settling WICA claims in accordance with statutory requirements and company guidelines.
Key tasks include liaising with employees, employers, medical practitioners, investigators, and MOM officers for timely and fair claim settlements.
Additionally, the candidate will review medical reports and documents to determine claim validity and compensation entitlement.
Accurate reserve setting and updates based on claim developments are also crucial.
Furthermore, the candidate must prepare and submit MOM forms within stipulated deadlines.
Collaboration with underwriters is necessary to identify risk exposures and policy gaps.
The ideal candidate should be able to provide training and guidance to support staff on administrative processes.
Requirements
- Hold a degree in Insurance or a related field.
- Preferably possess DGI or equivalent insurance certification.
- 2–5 years of experience in claims handling, preferably with WICA exposure.
- Strong understanding of insurance principles and practices.
- Excellent communication skills.
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                    Insurance Claims Manager Role
Posted today
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Job Description
We are seeking a skilled and experienced Insurance Claims Manager to join our team. As a key member of our organization, you will be responsible for handling claims efficiently and professionally. Your primary goal will be to provide exceptional customer service while managing claims within agreed service benchmarks.
Key Responsibilities:- Liaise with policyholders, intermediaries, investigators, surveyors, adjusters, lawyers, third-party claimants, sister companies, and other relevant parties.
- Handle and manage claims efficiently, professionally, and equitably within agreed service benchmarks and applicable protocols.
- Train and guide assistants in their support roles.
- Ensure claim reserves are provided or updated in a timely and realistic manner.
- Provide feedback and advice to underwriters on issues identified during claims handling, such as policy wording gaps or potential risk improvements.
- Conduct client visits or attend meetings as required.
- Perform periodic file reviews when necessary.
- Ensure recovery claims are actively pursued and followed up periodically.
To be successful in this role, you should have the following skills and qualifications:
- Minimum 2 years of relevant claims experience, specifically handling WICA claims.
- Possess CGI/HI qualifications or other relevant insurance certifications.
- Well-versed in insurance principles and practices.
- Able to multi-task, work well in a team, and demonstrate conscientiousness, tact, customer-focus, and a willingness to learn new skills.
- Good working knowledge of Microsoft Office applications.
- ACII or AAII qualification would be an added advantage.
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                    Marine Insurance Claims Executive
Posted today
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Job Description
Key Responsibilities
- Handle marine H&M, Loss of Hire and/or P&I claims.
- Close cooperation with Singapore Claims team is essential.
- Focus on coverage issues, recoveries, analysis of incoming claims documentation and reviewing policy terms.
- Work primarily with Singapore and Southeast Asian H&M clients and P&I Members.
- Manage client and broker relationships.
- Manage all communications associated with the life of a claim.
- Take active part in negotiations and claims resolutions.
- Work closely with the team locally and globally.
Requirements
- Minimum 3 years' experience from a marine technical, nautical, legal or other relevant shipping related background. Previous experience within marine insurance sector will be an advantage.
- Experience with handling Hull & Machinery claims would be an advantage.
- Excellent interpersonal and communication skills.
- Able to perform in and contribute to a team-oriented environment.
- Able to analyse, structure and organise tasks and work independently.
- Highly motivated to learn as well as share knowledge.
- Solution and result-oriented mindset.
Outlook
Casualty
Microsoft Excel
Ability To Work Independently
Reinsurance
Property
Investigation
Written Communications
General Insurance
Subrogation
Teamoriented
Statistics
Decision Making
Fraud Risk Management
Shipping
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                    Manager, Insurance & Claims (Cargo)
Posted today
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Job Description
 Overview 
 Manager, Insurance & Claims (Cargo)
 Reporting to the Head of Claims and Insurance, Asia Pacific, your role is managing the claims and litigations lodged against CMA-CGM Group by customers, lawyers, recovery agents, and insurers for APAC. You will oversee CMA CGM's cargo claims management process and be responsible for a certain number of Port of Discharges (POD). 
 Responsibilities 
 Responsible for handling direct customer claims, claims from other carriers, insurers, lawyers and recovery agents 
 Ensure that all cargo claims/lawsuits are responded to and concluded with minimal repercussions to operations/markets 
 Ensure that cargo claims settlements are based on the best possible terms to CMA CGM based on legal principles 
 Identify potential third-party liability and actively pursue cargo claims recovery 
 Pursue and follow up cargo claims reimbursement from insurers 
 Maintain and report on end-to-end claims-handling best practices across all platforms provided 
 Support stakeholders to coordinate claims responses in major incidents 
 Support Manager with reporting on claims and loss prevention practice, if required 
 Identify and address process/knowledge gaps to manage the legal and financial exposure faced by CMA CGM in terms of contractual clauses, operational practices, etc. 
 Advise operations team on non-standard situations which arise, including pre-carriage pre-delivery and post-delivery phase 
 Appoint, instruct and manage lawyers for legal proceedings and in major incidents as needed 
 Handle CMA CGM's in-house self-retained Serenity claims 
 Handle CMA CGM's Elite customers 
 Requirements 
 Bachelor's degree in Maritime Law, Maritime Legal Studies, or Marine Insurance preferred 
 Minimum 5 years of relevant marine insurance and claims experience in claims management with shipowners, ship managers, or P&I Clubs and their correspondents 
 Strong knowledge of maritime laws and conventions related to cargo liabilities 
 Hands-on individual with excellent communication skills and proven supervisory abilities 
 In-depth knowledge of the container liner industry is preferred 
 Resilient with a sense of urgency and the ability to work well under demanding timelines 
 Proficiency in business applications and IT tools such as SAP, Excel, Microsoft, etc. 
 This role is opened for local employment only. 
 Salary package (local) and job title shall commensurate with experience. 
 Kindly note that only short-listed applicants will be contacted. 
 By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes: (i) To process the application for the role being applied for; (ii) To process the application for other open positions within the CMA CGM Group which may be suitable to you; (iii) To conduct necessary reference checks; and (iv) Any other purpose related to one or more of the above. You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role. 
 NOTICE TO THIRD PARTY AGENCIES: CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group. 
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Analyst, Group Insurance Claims
Posted 1 day ago
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Job Description
Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.
In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.
Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.
The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan’s leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.
 
Purpose of the role:
- Review and assess local and overseas medical and non-medical claims within policy terms and conditions and claims authority limit within stipulated turnaround time.
- Review and approve Pre-Authorisation/LOG requests within policy terms and conditions and MOH benchmark.
- Coordinate with medical providers, policyholders, and other stakeholders for additional information when necessary.
- Handle follow-ups on claims with unsuccessful bank transfers and CPF failures, such as voiding claims, creating refund entry and reprocessing of claims.
- Request and follow-up on the creation of insured members and medical service providers for affected claims.
- Prepare claim settlement letters and scan claims documents to shared drive.
- Update Statements of Accounts relating to hospital bills/claim settlements.
- Communicating with policyholders, healthcare providers, intermediaries and internal teams to resolve issues and clarify claim details.
- Address claim disputes or queries from clients or intermediaries in a professional and efficient manner.
- Following up with clinics/ hospital for enquiries on billing details.
- Following up on monthly outstanding receivables, including but not limited to requesting refund for overpayments from relevant parties such as claimants, hospitals, insurers and CPF Board.
- Prepare meeting minutes and reports, including but not limited to daily claims report, statistical analysis and trends.
- Handle finance and payment activities including but not limited to voiding claims, creating refund entries, raising and approving receipt voucher cancellations and cheque cancellations.
- Participate in projects and enhancement in claims system improvement including but not limited to data collection, UAT testing and suggest improvements to the claims assessment process to increase efficiency and accuracy.
- Identify potential fraud or inconsistencies and report them to management.
- Other assigned tasks.
Key Responsibilities:
- Assess claims using Group Insurance core systems, other business systems including vendors’ systems.
- Communicate claims decision clearly.
- Response to queries in a timely manner.
- Manage his/her workload to achieve required service levels.
- Arrive at customer orientated outcomes by working with key stakeholders.
- Participate in activities that improve processes, productivity, and services and solutions to customers.
- Engage key stakeholders when handling appeal cases or complex cases.
- Establish good working relationship with intermediaries and clients.
Requirements:
Experience
- Familiar with group insurance products like Group Term Life, Group Personal Accident, Group Disability Income, Group Critical Illness, Group Hospitalisation & Surgical and Group Outpatient
- Group Claims Experience of at least 3 years, Good Oral & Written Communication.
Personal Attributes
- He/she is expected to be a good problem solver.
- A good team player with good interpersonal skills and highly energetic.
- An individual who is results oriented.
- An individual with an open and growth mindset, and willing to step up beyond the call-of-duty.
Education
- Completion of Health Insurance Certificate, M5 & M9 is preferred.
- Diploma or Degree
- Good Microsoft Office Skills (e.g. Word, Excel, Powerpoint)
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                    Health Insurance Claims (6K + VB) (ID: 685514)
Posted today
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Job Description
The incumbent will be responsible for providing medical advice in terms of claims insurance adjudication, supported by the reinsurers' Chief Medical Officer where appropriate and to make decisions and recommendations on complex medical claims/high value claims (including Controlled Claims referred by Partners), within the delegated authority given to company by each reinsurer. The role will also support product development and design for existing and new Insurance Clients in particular with regards to Policy Wording and Claims Practices including the delivery of operational processes and claims related training.
Responsibilities
1.  Medical Advice, Controlled Claims and Claims decisions
•  Ensuring that all Controlled Claims are duly authorised in accordance with Reinsurer contractual arrangements and that the required reporting is in place
•  Preparation of Controlled Claims reporting for each Reinsurer and to EXCOM
•  Handle claims cost management within the organisation by ensuring high standard of claims assessment 
2.  Claims Audits
•  Manage Claims Audits in accordance with the Annual Audit Schedule
•  Deliver Audit Reports to Clients and the business in accordance with company's standards 
•  Audits performed in accordance with the company's Claims Audit Policy
•  Liaison and follow-up on Claims audit findings and implementation with auditees 
3.  Contribute and support all Partnership activity relating to claims activity such as:
•  Policy Wording design and interpretation 
•  Provide Claims Training for Partners or TPA 
•  Processes for the management of claims and controlled claims
•  Input in Policy Wording Forum 
4.  Fraud, Waste and Abuse 
•  Identify and evaluate potentially fraudulent claims and claims wastages and abuses and taking appropriate action to rectify the anomalies
•  Tracked FWA for reporting purpose 
5.  Provide or assist in prevention and training to internal and external stakeholders 
•  Best practices on claims processing and guidelines
•  Claims case studies sharing
•  Claims-related medical topics sharing 
6.  Monthly reporting
•  Prepare monthly reports as required by management 
7. Require to be on standby to handle urgent claims approval after office-hour / weekend for one-week duration on monthly basis
Requirements
•  Medical background with experience in nursing or allied health professionals are welcomed to apply
•  Strong knowledge of healthcare and insurance markets
•  Experience with health insurance claims handling
•  Good written and communication skills for effective claims handling toward all stakeholders
•  Reliable and trustworthy to handle assigned task in a responsible manner 
Interested candidates who wish to apply for the advertised position, please click on "Apply". We regret that only shortlisted candidates will be notified.
EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)
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                    workshop service advisor cum insurance claims executive
Posted today
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Job Description
Position: Workshop Service Advisor cum Insurance Claims Executive
Salary: $2800 - $4000 (depending on experiences)
Working location: Sin Ming or Carros Centre
Working Hours / Days:
9am - 6pm (Mon to Fri)
9am - 2pm (Sat) 
Responsibilities:
Manage and take in accident reporting and explain claims process to customers 
Liaised with insurance company pertaining motor claims / accident reporting reporting matters
Study vehicle damaged area and able to put up proper repair estimation to surveyor/insurance company
Conduct vehicle checks for body and paintwork repairs to provide quotation to customer
Administration duties such as check costing, claims and purchase of spare parts
Take in servicing/accident vehicle and provide quotation
At least 1 - 2 years of relevant experience in the Automotive industry.
No experiences, but willing to learn will be good. Training will be provided.
Possess good customer oriented and communication skills
Assigned jobs to workshop and manage operation
Experience in doing motor claims in authorized workshop / service centers will have an added advantage
Please contact for further information and interview
Job Requirements:
- Work Location - Sin Ming or Carros Centre
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