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Singapore, SG Full-Time Client Services Marex Solutions

Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics

Marex Solutions is a division of Marex specialising in the manufacture and distribution of customised derivative products on Equities, Commodities, Credit, FX, Funds, Fixed Income and Digital Assets. These products are distributed to customers through two specialist channels: Hedging Solutions and Financial Products.

Role Summary

The role is responsible for managing the Know Your Customer (KYC) process within Marex Hedging Solutions covering the APAC region. The Client Services Execute will cover both new client onboarding and periodic client reviews. Acting as a key liaison between prospective clients, Sales, and internal stakeholders, the role ensures that all necessary KYC documentation and data requirements are accurately collected and maintained in line with regulatory standards (FCA, MAS, ASIC).

The position also owns and drives the Annual Credit Review process for all APAC Hedging Solutions clients, serving as the primary conduit between Credit and Sales teams to ensure timely completion of reviews.

A strong understanding of processes and end-to-end client lifecycle processes is essential, as the role involves coordination with various teams on activities such as account setup and closure, KYC reviews, mandate updates, operational configurations, and SSI management. The ability to quickly assess and resolve client-related issues is key to success in this position.

Overall Responsibilities

• Responsible for the KYC process within Marex Hedging Solutions across both new Client Onboarding and updating periodic reviews.
• Liaising between prospective clients and Sales to gather all information and documentation requirements for the onboarding of clients. Performing periodic reviews for clients by confirming KYC data requirements, collecting relevant KYC information etc.
• Performing periodic reviews for clients by confirming KYC data requirements, collecting relevant KYC information etc.
• Own the ongoing Annual Credit Review for all APAC HS clients.
• As part of this Credit role. Be the conduit between credit teams and sales teams so that reviews are handled promptly.
• Develop a good understanding of key systems and end to end processes across Marex Solutions
• Co-ordinate with internal teams with regards to lifecycle management related activities e.g., account opening & closing, KYC period reviews, mandate changes, operational set up, SSIs, Agile etc.
• Ability to quickly understand and resolve client issues.
• Ensuring compliance with the company’s regulatory requirements under the FCA, MAS & ASIC.
• Demonstrating highest level standards of integrity and conduct and reflecting Company Values.
• At all times complying with the MAS Code of Conduct /Marex’s Code of Conduct.
• To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility.
• To report any breaches of policy to Compliance and/ or your supervisor as required.
• The Company may require you to carry out other duties from time to time

Competencies, Skills and Experience

• Excellent verbal and written communication skills
• A collaborative team player, approachable, self-efficient and influences a positive work environment
• Demonstrates curiosity
• Resilient in a challenging, fast-paced environment
• Excels at building relationships, networking and influencing others
• Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness

Skills and Experience

• Proven experience in Onboarding/ KYC procedures and regulations in the UK and under EMIR/MIFID environment
• Display excellent communication skills while liaising with clients
• Ability to interact smoothly and effectively with multiple internal stakeholders involved in the specs of his/her role, namely KYC, QC, EDD, FC, Legal, Credit and sales teams
• Proven knowledge of Microsoft Office applications as well as internal apps and system
• Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.

Company Values

Acting as a role model for the values of the Company:

Respect – Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly.

Integrity – Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do – our clients expect this and we demand it of ourselves.

Collaborative – We work in teams – open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do.

Developing our People – Our people are the basis of our competitive advantage. We look to “grow our own” and make Marex the place ambitious, hardworking, talented people choose to build their careers.

Adaptable and Nimble – Our size and flexibility is an advantage. We are big enough to support our client’s various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction.

Conduct Rules:

You must:

• Act with integrity
• Act with due skill, care and diligence
• Be open and cooperative with the FCA, the PRA and other regulators (where applicable)
• Pay due regard to the interests of customers and treat them fairly
• Observe proper standard of market conduct

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Executive, Client Services, Facultative Reinsurance

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

1. Perform processing of premium closing with efficiency and accuracy
2. Assist to review and guide junior staff on premium calculation and ensure prompt processing
3. Handle premiums, claims, debt collection and cash flow management
4. Monitor unallocated receipts and ensure it is reconciled promptly
5. Monitor and ensure timely identification and compliance with evolving accounting guidance
6. Handle and manage reporting on London alignment
7. Accounting system and process improvements

Skills and experience that will lead to success

1. Bachelor’s in Business / Finance or equivalent
2. At least 6 years of Credit Control experience in re/insurance industry
3. Excellent written and verbal communications skills
4. Team player, ability to multi-task and work independently
5. Meticulous - exceptional attention to detail
6. Proficiency in MS Office including Word, Excel and PowerPoint

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work. and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

#Aon #Reinsurance #CreditControl

#LI-CO1

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We are currently seeking experienced Manager to join our client services team. In this position, you will be part of a team responsible for incoming customers/patients queries and delivering superior customer experience through providing assistance / guidance in in a timely manner. Your responsibilities shall include and not limited to the following

The Role:

• To act as an Account Manager and be responsible for designated corporate clients
• To maintain relationships, assist in providing customer service to such clients and ensure customer retention
• To assist in the administration of claims by members / clients
• To compile, analyse and submit periodical utilisation reports and generate renewal proposals to corporate clients
• To assist in the implementation of our corporate clients’ managed care programme or third-party administration
• First point of contact and support to customers
• Provide quality customer service to customers over the phone or email
• Resolve customer’s enquiries efficiently and escalate problems/issues promptly
• Ensure referrals and specialist appointments are made promptly with specialist clinics and follow up with customers
• Verifies the referral and authorization requirements of the patients' insurance plans andcompletes referrals and prior authorizations in a timely manner according to department guidelines and workflows
• Update CRM logs promptly
• Preparation and Generation of Reports as required
• Any other tasks as assigned

Requirements and Competencies:

Interested candidates, please email us your full resume, stating current and expected salaries

• At least 5 years of working experience in relevant industry and role
• Candidates with prior experience with healthcare insurance provider will be an added advantage
• Proficient in Microsoft Office Applications
• Possess good interpersonal and communication skills
• Ability to work under pressure
• Passion for customer service and a good team player
• Build high performance teams that can integrate with each other
• Create a team environment that cultivates service excellence
• Establish methods for measuring TPA effectiveness and efficiency
• Drive change initiatives that improve business processes

Please be informed that only shortlisted candidates will be notified.

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Join to apply for the Client Services Executive role at World Wide Technology Healthcare Solutions .

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2 days ago Be among the first 25 applicants

Responsibilities and Requirements

• Comprehensive expertise in one or more technical domains: IT Networking, Cloud (Private / Public), Infrastructure Automation, DevOps, Agile App Development, Cyber-security
• Ability to independently oversee the end-to-end pre-sales process, including all documentation from proposals to commercials
• Proficient in Microsoft Office Suite: Word, Excel, PowerPoint
• Strong networking skills and ability to build relationships with C-suite and decision-makers
• Operate effectively in a technical, fast-paced, and collaborative environment
• Profile and qualify target pursuits effectively
• Conduct in-depth technical discussions with customers and internal teams
• Account planning, relationship management at all organizational levels, and partner management skills
• Excellent communication and organizational skills

Benefits

• Health and Wellbeing: Health Insurance, Employee Assistance Program, Wellness initiatives
• Financial: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO, Holidays, Parental Leave, Sick Leave, Bereavement

Additional Information

We foster an environment of empowerment, belonging, innovation, collaboration, and respect, making WWT a great place to work for all.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Marketing and Sales
• Industries: Hospitals and Healthcare

This job posting is active and accepting applications.

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Job Description

As a Client Services Manager (CSM) you will lead a team of recruiters to deliver best‑in‑class hiring solutions for one or more strategic client accounts. You will be the trusted advisor to senior stakeholders, using data, technology and a coaching mindset to exceed service‑level goals and grow the partnership.

Key Responsibilities:

• Team leadership & coaching – Set clear goals, run regular 1‑1s, provide real‑time feedback and drive a culture of collaboration, learning and inclusion.
• Service delivery excellence – Monitor metrics such as time‑to‑fill, candidate & hiring‑manager satisfaction, recruiter productivity and cost‑per‑hire; close gaps fast.
• Client partnership – Build deep relationships with senior client contacts, present insights in business reviews and co‑design continuous‑improvement plans.
• Strategic talent initiatives – Shape recruitment‑marketing campaigns, passive‑talent outreach and events to meet short‑ and long‑term hiring targets.
• Operational governance – Own P&L and account reporting, standardize processes, and ensure successful onboarding of new clients in collaboration with implementation teams.

Supervisory Scope

You will directly manage a team of Recruiters, overseeing performance reviews, development plans and career progression.

Qualifications

• Proven experience in a results-driven talent acquisition or human resources role.
• Demonstrated ability to coach peers and/or lead teams effectively.

Technical Skills & Knowledge

• Familiarity with a range of recruitment technologies, including Applicant Tracking Systems (ATS) and social media sourcing tools.
• Proficient in Microsoft Office applications (e.g., Word, Excel, PowerPoint, Outlook).

Education

• A degree in Business, Human Resources, Management or a related field is advantageous.

Additional information

All your information will be kept confidential according to EEO guidelines.

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Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Job Description and Responsibilities

As part of our Client Services group, you will liaise with Interactive Brokers’ clients from around the globe, including but not limited to professional retail clients, advisors and broker-dealers. Our goal is to develop and maintain long-term client relationships through responsive, superior and high-touch service while we continue to advance in technology and expand our global product offerings.

• Handle clients’ enquiries via different channels, including email, ticket, live chat and phone call.
• Familiarize with various proprietary platforms, including trading systems and administrative portals, to educate clients to align with our self-service and highly automated business model.
• Assist clients in understanding the entire trading cycle, including, but not limited to, the funding process, position transfers, corporate actions, margin calculation and statement reconciliation.
• Troubleshoot with clients and take ownership when issues arise, be able to follow up, escalate and liaise with various internal parties such as Legal & Compliance, Risk, IT, Cashiering, Clearing and other service groups around the world.

Qualifications

Core competencies:

• Strong product knowledge – Equities, Options, Futures, FX
• Self-starter with a highly analytical and critical-thinking mindset
• Be able to handle stress and work independently and autonomously in a quick and spontaneous environment
• Excellent command of written and spoken English and Chinese (Mandarin is a strong plus)

Requirements:

• Minimum 2 years experience at a global financial institution (new graduates who demonstrate a strong grasp of the core competencies will also be considered)
• Preferably licensed with CMFAS 1A, 2A, 6 and 6A or be able to obtain by attending licensing paper exams within a short period after joining
• Candidates with prior experience in client services, middle/back office operations, compliance, electronic trading, and fund administration will be given priority.

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• CPF Contributions
• Excellent medical insurance, including dental, specialist and in-patient
• Competitive package of Annual Leave
• Daily lunch is ordered in-house with a fully stocked kitchen
• Modern offices with multi-monitor setups
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence
• Hybrid work arrangement role permitting

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Interactive Brokers (“IBKR”) is committed to protecting the privacy of its users. 1. Aggregate Information about Visitors. We collect information on a general and aggregate basis, such as IP addresses, in order to analyse the performance of our sites. This data is used completely anonymously in order to determine the number of people who visit our sites and the most frequently used sections of our sites. This enables us to continually update and refine our sites to ensure it provides you with a successful experience. 2. Information about Users. When registering you are requested to enter certain information about yourself. This information forms the basis for any job application. 3. Your Online CV and Job Application. The details of your job application, covering letter, CV and academic results and any other information will not be viewed by anyone except IBKR and any third party service providers used by IBKR for its hiring processes. 4. Information Management. You can edit any information entered at any time before your job application is submitted. This includes contact details, email address, job application information and password. However, once a job application has been sent, that specific job application cannot be altered. You have certain rights to see and correct data held about you. Please refer to the IBKR Group Privacy Policy on our website. 5. Security. The security of our system is very important to us and we work hard on it. However, please note that no data transmission over the Internet is 100% secure.

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I certify that all information I have provided in order to apply and secure employment with this employer is true, complete and correct.I understand that any information provided by me that is found to be false, incomplete or misrepresented in any aspect, will be sufficient cause to (i) eliminate me from further consideration for employment, or (ii) may result in my immediate discharge from the employer's service, whenever it is discovered. * Select.

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Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Job Description and Responsibilities

As part of our Client Services group, you will liaise with Interactive Brokers’ clients from around the globe, including but not limited to professional retail clients, advisors and broker-dealers. Our goal is to develop and maintain long-term client relationships through responsive, superior and high-touch service while we continue to advance in technology and expand our global product offerings.

• Handle clients’ enquiries via different channels, including email, ticket, live chat and phone call.
• Familiarize with various proprietary platforms, including trading systems and administrative portals, to educate clients to align with our self-service and highly automated business model.
• Assist clients in understanding the entire trading cycle, including, but not limited to, the funding process, position transfers, corporate actions, margin calculation and statement reconciliation.
• Troubleshoot with clients and take ownership when issues arise, be able to follow up, escalate and liaise with various internal parties such as Legal & Compliance, Risk, IT, Cashiering, Clearing and other service groups around the world.

Qualifications

Core competencies:

• Strong product knowledge – Equities, Options, Futures, FX
• Self-starter with a highly analytical and critical-thinking mindset
• Be able to handle stress and work independently and autonomously in a quick and spontaneous environment
• Excellent command of written and spoken English and Chinese (Mandarin is a strong plus)

Requirements:

• Minimum 2 years experience at a global financial institution (new graduates who demonstrate a strong grasp of the core competencies will also be considered)
• Preferably licensed with CMFAS 1A, 2A, 6 and 6A or be able to obtain by attending licensing paper exams within a short period after joining
• Candidates with prior experience in client services, middle/back office operations, compliance, electronic trading, and fund administration will be given priority.

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• CPF Contributions
• Excellent medical insurance, including dental, specialist and in-patient
• Competitive package of Annual Leave
• Daily lunch is ordered in-house with a fully stocked kitchen
• Modern offices with multi-monitor setups
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence
• Hybrid work arrangement role permitting

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Education

Degree Select.

Select.

Privacy Disclosure *

Statement of Acknowledgement

Interactive Brokers (“IBKR”) is committed to protecting the privacy of its users. 1. Aggregate Information about Visitors. We collect information on a general and aggregate basis, such as IP addresses, in order to analyse the performance of our sites. This data is used completely anonymously in order to determine the number of people who visit our sites and the most frequently used sections of our sites. This enables us to continually update and refine our sites to ensure it provides you with a successful experience. 2. Information about Users. When registering you are requested to enter certain information about yourself. This information forms the basis for any job application. 3. Your Online CV and Job Application. The details of your job application, covering letter, CV and academic results and any other information will not be viewed by anyone except IBKR and any third party service providers used by IBKR for its hiring processes. 4. Information Management. You can edit any information entered at any time before your job application is submitted. This includes contact details, email address, job application information and password. However, once a job application has been sent, that specific job application cannot be altered. You have certain rights to see and correct data held about you. Please refer to the IBKR Group Privacy Policy on our website. 5. Security. The security of our system is very important to us and we work hard on it. However, please note that no data transmission over the Internet is 100% secure.

Privacy * Select.

Are you a resident of the United Kingdom (UK), People’s Republic of China or European Union (EU) ?

Pronouns (Optional) Select.

Do you now, or will you in the future, need sponsorship from an employer in order to obtain, extend or renew your authorization to work in Singapore? * Select.

Are you currently subject to any employment agreement with another company that includes a non-compete, non-solicitation or related post-employment obligations? * Select.

Are you currently employed? * Select.

Where did you learn of this position? * Select.

Please provide current/last employer name: *

For fresh graduates please mention 'NA'.

What is your desired base salary? *

If you selected Employee Referral, College/University, or Other Please type details:

Website (i.e. GitHub, WordPress)

LinkedIn Profile

I certify that all information I have provided in order to apply and secure employment with this employer is true, complete and correct.I understand that any information provided by me that is found to be false, incomplete or misrepresented in any aspect, will be sufficient cause to (i) eliminate me from further consideration for employment, or (ii) may result in my immediate discharge from the employer's service, whenever it is discovered. * Select.

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**Job Requisition ID #**
25WD90792
**Position Overview**
As a Client Services Specialist, you will be a critical part of Autodesk's help to ensure our customers have instant access to their software and partner orders and related inquiries are handled with a high level of quality in accordance to defined global principles and guidelines. The position involves strong troubleshooting, problem-solving, and communication skills. You will be responsible for ensuring that customer and partner problems are properly analyzed, documented, and resolved with the goal of creating an exceptional experience in an environment of shared team knowledge.
You will be attached to our Singapore office, with a hybrid-remote work policy.
Work Schedule: Monday to Friday, 8:30am to 5:30pm (might change according to business needs)
**Responsibilities:**
**Ensure Autodesk customers have immediate access to all software products purchased; which may include troubleshooting Autodesk back-office systems or leveraging third party tools to view customer's machine to determine root cause of access issue**
**Ability to communicate with customers/partners across multiple modalities; including but not limited to phone, chat, and web/email**
**Ensure high-level of customer /partner satisfaction. Receive, investigate, and respond to support needs and issues; including order processing and inquiries related to product access, account sign-in, license fulfilment and other miscellaneous support requests**
**Provide information on Autodesk Account features and capabilities; conduct "how to" sessions with customers and partners as needed**
**Serve as a subject matter expert as it relates to Autodesk policies, processes, and tools**
**Responsible for initiatives related to partner enablement and partner effectiveness; this includes delivery of partner on-boarding and training, participation in internal and external forums and partner service reviews**
**Proficient in technology, including ability to learn platforms our partners/customers interact with to access our products and services, as well as internal applications**
**Work in a fast-pace, rapidly changing environment while maintaining professionalism with customers, partners, and internal audiences**
**Educate customers/partners on resources available to self-serve. This may include providing hands-on training, creating effective content; execute readiness call activities and delivering webinars externally/ internally**
**Create and modify content in shared knowledge base for use by all of internal Autodesk support resources and/or customers and partners**
**Collaborate with cross-functional teams to deliver efficient service solutions to customers and partners**
**Communicate and work closely with local sales office to address customer related issues and order questions**
**Work closely with sales for quarter-end activities such as order entry cut-off dates**
**Act as a liaison with various departments throughout the company**
**Be a trusted advisor to internal/external parties**
**Strong team player; comfortable providing feedback to colleagues**
**Demonstrate accountability and ownership of tasks and behavior, as well as strong attention to details**
**Minimum Qualifications:**
+ Minimum 3+ years in Customer Facing or Client Services position
+ Experience in a customer service environment
+ Meet or exceed operational KPI
+ Leverages Autodesk's Great Behaviors Guide for guidance on performance relating to the values and ways we work at Autodesk
+ On-time Training
+ Live Support Adherence
+ Willingness to work varying shifts and OT as necessary to meet demands of business and customers
+ Strong verbal and written communication
+ Ability to identify trends and propose solutions
+ Service-oriented
+ Technology Savvy
+ Creative and Innovative
+ Adaptable; ability to manage multiple priorities and demands using own initiative in a fast-paced and dynamic environment
+ Pragmatic, comfortable asking questions and challenging the status quo
+ **Fluent in Japanese (speaking and writing)/English.** Other languages an advantage
+ **Fluent in English (speaking and writing).** Other languages e.g Korean, Japanese an advantage
?#LI-JT1
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
**Sales Careers**
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: & Belonging**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).

**Job Requisition ID #**
25WD90790
**Position Overview**
As a Client Services Specialist, you will be a critical part of Autodesk's help to ensure our customers have instant access to their software and partner orders and related inquiries are handled with a high level of quality in accordance to defined global principles and guidelines. The position involves strong troubleshooting, problem-solving, and communication skills. You will be responsible for ensuring that customer and partner problems are properly analyzed, documented, and resolved with the goal of creating an exceptional experience in an environment of shared team knowledge.
You will be attached to our Tokyo office, with a hybrid-remote work policy.
Work Schedule: Monday to Friday, 9:00am to 5:30pm (might change according to business needs)
**Responsibilities:**
**Ensure Autodesk customers have immediate access to all software products purchased; which may include troubleshooting Autodesk back-office systems or leveraging third party tools to view customer's machine to determine root cause of access issue**
**Ability to communicate with customers/partners across multiple modalities; including but not limited to phone, chat, and web/email**
**Ensure high-level of customer /partner satisfaction. Receive, investigate, and respond to support needs and issues; including order processing and inquiries related to product access, account sign-in, license fulfilment and other miscellaneous support requests**
**Provide information on Autodesk Account features and capabilities; conduct "how to" sessions with customers and partners as needed**
**Serve as a subject matter expert as it relates to Autodesk policies, processes, and tools**
**Responsible for initiatives related to partner enablement and partner effectiveness; this includes delivery of partner on-boarding and training, participation in internal and external forums and partner service reviews**
**Proficient in technology, including ability to learn platforms our partners/customers interact with to access our products and services, as well as internal applications**
**Work in a fast-pace, rapidly changing environment while maintaining professionalism with customers, partners, and internal audiences**
**Educate customers/partners on resources available to self-serve. This may include providing hands-on training, creating effective content; execute readiness call activities and delivering webinars externally/ internally**
**Create and modify content in shared knowledge base for use by all of internal Autodesk support resources and/or customers and partners**
**Collaborate with cross-functional teams to deliver efficient service solutions to customers and partners**
**Communicate and work closely with local sales office to address customer related issues and order questions**
**Work closely with sales for quarter-end activities such as order entry cut-off dates**
**Act as a liaison with various departments throughout the company**
**Be a trusted advisor to internal/external parties**
**Strong team player; comfortable providing feedback to colleagues**
**Demonstrate accountability and ownership of tasks and behavior, as well as strong attention to details**
**Minimum Qualifications:**
+ Minimum 3+ years in Customer Facing or Client Services position
+ Experience in a customer service environment
+ Meet or exceed operational KPI
+ Leverages Autodesk's Great Behaviors Guide for guidance on performance relating to the values and ways we work at Autodesk
+ On-time Training
+ Live Support Adherence
+ Willingness to work varying shifts and OT as necessary to meet demands of business and customers
+ Strong verbal and written communication
+ Ability to identify trends and propose solutions
+ Service-oriented
+ Technology Savvy
+ Creative and Innovative
+ Adaptable; ability to manage multiple priorities and demands using own initiative in a fast-paced and dynamic environment
+ Pragmatic, comfortable asking questions and challenging the status quo
+ **Fluent in Japanese (speaking and writing) and at a good level of English.** Other languages are an advantage
#LI-JT1?
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