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We are seeking an experienced IT Support Professional to join our team. As a key member of our organization, you will play a critical role in providing technical assistance and support to our clients.

Main Responsibilities:

• Provide multi-channel support by handling customer inquiries via various mediums including hotline, email, online forms, chatbot, portal, and case management system.
• Perform basic troubleshooting in accordance with standard operating procedures (SOPs) and user guides.
• Escalate complex or unresolved issues to the appropriate teams, ensuring timely resolution within the defined Service Level Agreement (SLA).
• Maintain accurate and timely records of all customer interactions and follow-ups in the CRM system.
• Monitor and highlight recurring issues or trends to the team leader for proactive resolution.

Requirements:

• ITE, NITEC, or Diploma in Computer Science or a related field.
• Minimum 2 years of experience in a Technical Helpdesk or IT Support role.
• Prior experience supporting government-related projects.
• Strong verbal and written communication skills.
• Familiarity with firewall configurations, IP address whitelisting, and basic networking concepts would be an added advantage.
• Detail-oriented with a high level of accuracy in logging and managing customer interactions.
• Proactive in identifying and escalating recurring issues or potential problem trends.

Job Summary

Our team is seeking a skilled Help Desk Professional to provide technical support and assistance to our employees.

About the Role

The successful candidate will be responsible for delivering high-quality IT services, ensuring timely resolution of technical issues, and providing excellent customer service. Key responsibilities include:

• Providing L1 and L2 on-site / remote IT support and fulfilling service requests for employees in all locations.
• Performing asset tracking of all corporate devices from purchase to disposal.
• Being responsible for end-to-end process for all new tickets in the ESM tool, incoming phone calls, Teams messaging to the Service Desk, including but not limited to providing first call resolution, logging of ticket, escalation of ticket, regular following up with users and tracking the closure of tickets within agreed SLA.

Requirements

To be successful in this role, you will need:

• At least 5 years of experience in a service desk or technical support role, with exposure to a variety of devices and applications in a corporate environment.
• Experience as system engineer/system administration.
• Proficiency in using ESM tools such as ServiceNow.

Skills and Qualifications

The ideal candidate will possess strong technical skills, excellent communication and problem-solving abilities, and a passion for delivering exceptional customer service. Key skills and qualifications include:

• Troubleshooting
• Asset Tracking
• Laptops
• Active Directory
• VIP
• Information Technology
• Logging
• Windows OS
• Service Desk
• Windows
• System Administration
• AV
• Team Lead
• ITIL
• Technical Support

What We Offer

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package.

Contact Information

For more information about this opportunity, please refer to the solutions/knowledge in the IT Service Desk playbook for reference and to facilitate self-service troubleshooting by our users.

IT Support Role Overview

We are seeking a highly skilled IT Support Specialist to join our team. As the primary point of contact for user support related queries, you will play a crucial role in ensuring the smooth operation of our infrastructure.

Your key responsibilities will include participating in and implementing infrastructure projects, monitoring infrastructure stability, and documenting incidents and service requests.

You will also be responsible for taking internal and external calls, resolving and escalating user requests, and providing statistical reports about support cases and incidents.

To excel in this position, you should have a strong foundation in Computer Science or Information Technology, 1-2 years' experience in user support and helpdesk duties, excellent problem-solving and system troubleshooting skills, and outstanding interpersonal and communication skills.

Key Qualifications:

• Diploma or above in Computer Science, Information Technology or relevant discipline
• 1-2 years' experience in user support and helpdesk duties
• Strong problem solving and system troubleshooting skills
• Good interpersonal and communication skills

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing division, you will be responsible for delivering exceptional service to our customers through various communication channels.

Key Responsibilities:

• Manage and resolve customer inquiries and complaints in a timely and professional manner.
• Process sales orders, delivery notes, invoices, quotations, debit notes, and credit notes efficiently and accurately.
• Collaborate with internal stakeholders to resolve customer issues and improve overall customer satisfaction.
• Ensure compliance with standard operating procedures and maintain accurate records.
• Provide administrative support as needed and act as backup for other team members when required.

Required Skills and Qualifications:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Systematic and meticulous approach to work.
• Good initiative and desire for continuous learning.

Benefits:

• Opportunity to work in a dynamic and fast-paced environment.
• Chance to develop skills and advance in your career.
• Competitive compensation package.

How to Apply:

Interested applicants should submit their resume in MS Word format to the designated contact person.

Only shortlisted candidates will be notified.

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EA License No: 19C9950

EA Personnel: Tang For Farn (Leo)

EA Personnel Reg No: R24121981

• Microsoft Office
• Microsoft Excel
• Ability To Work Independently
• Sales Engineering
• Data Entry
• MS Word
• Cashiering
• Administrative Support
• Team Player
• Microsoft Word
• Customer Service
• Disposition
• Shipping

We are seeking dedicated and technically skilled individuals to join us in a challenging role where you will be the first point of contact for IT support.

• Providing timely and professional assistance for all incoming technical issues.

• You will undergo a comprehensive training program, after which you will be allocated to one of two support shift schedules based on your performance.

• 1. 12-Hour Shift Rotation

Located at NCS Hub (Ang Mo Kio) or NCS Bedok, Singapore. Employment Type: Contract.

The ideal candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment. They will be strongly team-focused and have proven communication skills.

• Answer contacts promptly and professionally.
• Log/validate all contacts Call Handling Database.
• Resolve a high percentage of customer problems using the relevant tools and systems.

We are looking for someone who is flexible and willing to work variable shift patterns. Ideally, candidates will have previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers.

Key Responsibilities:

1. Manage end-to-end all calls logged, providing regular updates to customers on call status.
2. Complete follow-on actions as appropriate.
3. Invoke Escalation Procedures within defined time frames.

Requirements:

• Diploma or degree in any discipline.
• Some basic IT knowledge, preferably in desktop support.
• Ability to communicate at all levels, both technically and non-technically.
• Professional and confident.

Additional Skills:

• Excellent communication (written and oral) and listening skills.
• Strong customer focus with prior experience in a customer service role.
• Strong interpersonal skills.
• Analytical and diagnostic skills.

The Customer Service Representative plays a crucial role in ensuring customer satisfaction by efficiently addressing inquiries, processing orders and managing complaints.

• Perform general administrative duties.
• Actively monitor orders and inform customers when delivery schedule changes.
• Maintain proper documents and filing.
• Data entry and documentation duties.
• Answer phone calls.
• Complete other ad-hoc duties assigned by supervisor.
• Communicate effectively with customers.

Requirements:

• Based on business needs and working schedule. Weekend or holiday shifts may be required.
• Able to commence work on short notice.
• Good team player.
• Must be self-motivated, proactive, independent and possess good communication skills.
• Proficient in Microsoft Office, Excel, and Word.
• Able to commit to overtime when required.
• Possess at least 1 year of experience within the administrative function.
• Basic verbal and written communication skills.

Job Overview

• This role is ideal for individuals who enjoy working with customers and providing them with solutions to their problems.

Key Responsibilities

• Answer customer calls in a timely and professional manner
• Issue sales orders and resolve any issues that may arise
• Respond to customer emails in a prompt and courteous manner
• Prepare quotations for customers as needed

Working Conditions

• Work in an indoor office environment
• Work on weekdays from 8:30am to 5:30pm, with alternate Saturdays from 8:30am to 12:30pm

Requirements

• Bachelor's degree in a related field or equivalent experience
• Excellent communication and problem-solving skills
• Ability to work in a team environment

Benefits

• A competitive salary ranging from $2200 to $2600
• The opportunity to work with a dynamic team and contribute to the success of the company

Other Information

• No charges will be incurred by candidates for any service rendered
• Candidates can send their resume to our consultant for consideration