25 Changi Airport Group jobs in Changi

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Requisition ID: 6822

Country: SG

Work Schedule: Non-Shift Work Schedule

Employment Type: Contract

Description:

The QSM team is the custodian of the One Changi community - comprising some 200 airport partners and 50,000 airport staff - working as one towards the collective mission of upholding excellent service standards which underpin Changi’s status as the best airport in the world.

If you are a dynamic and detailed oriented individual with experience or a keen interest in the areas of communications, plus a heart for forging meaningful relationships and community building, join us as a member of Changi Airport Group’s Quality Service Management (QSM) team. This entry-level role focuses on the communication efforts on the ONE Changi App, while also contributing to the wider team’s communications needs. The ideal candidate should have strong writing and basic design skills, a good eye for detail, and a passion for engaging storytelling. The role also includes driving the planning and execution of team-led events and initiatives that foster staff and community engagement. The successful candidate will report to Manager, Quality Service Management.

Key Responsibilities

• For the purpose of community engagement, awareness and education, you will:
  • Drive the planning, designing and writing of content for a variety of internal communications mediums, such as the ONE Changi App, regular email bulletin and newsletters.
  • Create engaging app content, including posters, banners, and write-ups to drive staff engagement.
  • Support the team’s video production efforts.
• Collaborate with team members to ensure alignment with overall communication strategies.
• Initiate campaigns and initiatives aimed at boosting the adoption and usage of the ONE Changi App.
• Support the broader QSM team in developing and executing communication materials for internal and community initiatives.
• Drive the planning, coordination, and execution of QSM-led events and engagement initiatives.

Experience and skills

• Good Degree in any discipline.
• Diploma holders with relevant experience may be considered.
• Proficient in design tools such as Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro) or Canva.
• Basic video editing skills are a bonus.
• Strong problem-solving skills.
• Strong writing and editorial skills with a flair for storytelling.
• Excellent communication and presentation skills, creative with an eye for design and detail.
• Excellent English writing and verbal communication skills.
• Energetic, positive disposition, with strong interpersonal skills.
• Candidates with no experience are welcome to apply.

Job Overview

The company is currently undertaking a tender for the implementation of a new Enterprise Resource Planning (ERP) and a new Enterprise Performance Management (EPM) system. A key component of this transformation includes a change management program to support employees in successfully adopting new systems and processes.

We are looking for a strong change management manager to support the planning, management, and execution of change management activities in partnership with our appointed external change management (CM) consultants. This role is ideal for someone passionate about human-centered design and user experience, with strong collaboration and communication skills. While the external consultant will lead the overall CM strategy, the successful candidate will play an important role in assisting, reviewing, and supporting key CM deliverables and internal stakeholder engagement.

Job Descriptions:

1) Collaborate closely with external CM consultants, internal process owners, and key stakeholders across the organization to support the effective execution of the change management program.

2) Participate in all business blueprint sessions to understand the change intent and business process impact. Support the CM consultant in tracking issues, capturing feedback, and following up on stakeholder concerns.

3) Review change impact assessments and stakeholder analyses prepared by the CM consultant, ensuring relevance, accuracy, and appropriate follow-up actions.

4) Design and deliver targeted change communications to internal stakeholders. This includes helping to develop digital content such as EDM mailers that raise awareness, drive engagement, and support adoption of the new ERP/EPM system. The candidate will be expected to learn and use Canva or similar design tools to create visually compelling communication material e.g. EDM mailers or videos.

5) Support stakeholder engagement across all levels of the organization, helping to translate technical changes into user-friendly communications and ensuring alignment between business and technical teams.

6) Assist in the development and coordination of training materials where needed, including supporting process owners with logistics or content preparation.

7) Document the change methodology, key learning points, and best practices throughout the change journey for future reference and continuous improvement.

8) May be involved in project management activities related to the implementation of the ERP/EPM systems, including coordination of deliverables, timeline tracking, and stakeholder follow-ups.

9) Other Adhoc projects assigned.

Job Requirements:

a) Strong strategic and tactical communication planning and execution skills

b) Minimally 3 years of relevant experience in change management, preferably in a transformation or ERP-related context.

c) Excellent communication skills, including writing skills

d) Ability to engage and influence stakeholders across levels.

e) Highly motivated, enthusiastic, confident and creative

f) Comfortable working in a collaborative, fast-paced, and evolving environment.

g) Creative and digitally savvy – experience in designing communication materials or using tools like Canva, PowerPoint, or intranet platforms.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 20007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Our client is a global leader in gateway services seeking to hire an experienced Ramp Specialist (Aviation) for their Singapore location.

The successful candidate will be responsible for operating heavy equipment, aerobridges and passenger steps to facilitate flight handling and embarkation/disembarkation of passengers.

• Key Responsibilities:
• Operate heavy equipment and aircraft support systems
• Facilitate safe and efficient passenger processing
• Collaborate with other teams to ensure smooth airport operations

• Qualifications:
• Valid Class 3 driving license (Class 4 license advantageous)
• Demonstrated ability to work rotating shifts (6 day week)

We invite applicants to submit their MS Word resume detailing their experience and qualifications. Only shortlisted candidates will be contacted.

We are seeking a Customer Service Officer to join our team at the Airport in Singapore.

The successful candidate will be responsible for leading a team in managing daily operations, making final decisions on matters of importance to ensure a positive passenger experience and satisfaction.

The ideal candidate will have excellent leadership skills, a good command of written and spoken English, and a pleasant disposition with good interpersonal skills.

Responsibilities:

• Oversee and lead a team in managing daily operations.
• Guide, develop, motivate, and mentor staff.
• Ensure compliance with safety, security, and standard operating procedures.
• Assist the Duty Manager in daily deployment.

Requirements:

• Diploma in any discipline.
• Good command of written and spoken English.
• Pleasant disposition and good interpersonal skills.
• Team player in a fast-paced environment.
• Independent and able to multi-task.
• Able to prioritise tasks effectively.
• Able to work on Rotating shifts.

Job Overview:

The Duty Manager plays a pivotal role in ensuring seamless operations within our lounge environment. This position is responsible for coordinating with various departments to maintain high service standards and provide exceptional customer experiences.

Key Responsibilities:

• Oversee daily lounge operations to guarantee efficient delivery of guest services.
• Serve as the primary point of contact for guest concerns and feedback.
• Collaborate with teams within the lounge to uphold service standards, encompassing Culinary, Food & Beverage, Housekeeping, and Passenger Relations.
• Monitor lounge occupancy, cleanliness, and F&B service flow, making real-time adjustments as needed.
• Maintain adherence to airport regulations, safety protocols, and hygiene standards.
• Provide guidance, coaching, and on-the-spot training to support staff performance.
• Address incidents, emergencies, and irregular operations professionally and efficiently.
• Prepare shift reports and communicate key updates to relevant departments.
• Assist with staff scheduling, inventory checks, and operational planning as required.

Requirements:

• Prior experience in Food & Beverage services within hospitality or airline lounge operations, preferably in a supervisory or managerial capacity.
• Strong leadership, communication, and problem-solving skills.
• Excellent customer service orientation and ability to manage diverse teams.
• Familiarity with airport protocols, safety standards, and guest service systems.
• Ability to remain calm and professional under pressure.
• Flexibility to work varied shifts, weekends, and public holidays.

As an Airport Transfer Planner, you will be responsible for planning and dispatching airport transfers at SIN Changi airport. This is a fast-paced role that requires excellent customer service skills and the ability to work in a team environment.

The ideal candidate will have experience in customer-facing roles, particularly in the transport industry. You should be organized and tech-savvy, with the ability to multitask and prioritize tasks effectively.

• Plan and dispatch airport transfers
• Handle VIP clients and corporate bookings
• Ensure smooth operations with drivers

• Excellent customer service skills
• Experience in customer-facing roles, particularly in transport
• Organized and tech-savvy
• Able to work shifts, including weekends

This role offers a rewarding and challenging opportunity to grow your career in a fast-paced environment. As part of our team, you will have access to ongoing training and development opportunities, as well as regular feedback and coaching from experienced colleagues.

If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your resume for consideration. We look forward to hearing from you.

Job Title: Airport Operations Specialist

We are seeking a highly skilled and experienced Airport Operations Specialist to transport personnel, goods, and materials safely and efficiently across various airport locations.

Responsibilities:

**Job Title:** Airport Operations Director

This leadership position involves overseeing airport operations, ensuring seamless passenger experiences, and driving efficiency.

• Lead a team to manage airport activities, monitor KPIs, and implement safety procedures.
• Develop and maintain effective terminal deployment strategies.
• Foster a positive work environment by coaching staff on efficient task execution.
• Investigate incidents, identify areas for improvement, and implement corrective measures.

• Maintain high levels of operational efficiency across all terminals.
• Ensure compliance with regulatory requirements and industry standards.
• Monitor attendance, leave, discipline, morale, and welfare for direct reports.
• Analyze monthly rosters, attendance, and overtime reports to optimize resource allocation.

To succeed in this role, you should possess:

• Proven experience in airport management or operations.
• Excellent communication, interpersonal, and organizational skills.
• Able to adapt to changing circumstances and prioritize tasks effectively.
• Proficiency in Microsoft Office applications.

The Operations Manager plays a pivotal role in overseeing airport operations, ensuring that manpower requirements are met, and coordinating activities to maintain smooth airport services.