3,744 Center Manager jobs in Singapore

The Center Manager is responsible for ensuring the smooth day-to-day operations of the Academy, providing leadership in customer service, administration, and cross-departmental collaboration.

Key Responsibilities:

• Oversee the daily operations of the Academy to ensure efficient service delivery.
• Manage escalated customer inquiries and resolve complaints with professionalism.
• Supervise and execute administrative tasks including enrolment, attendance tracking, student records, scheduling of classes/make-up sessions, event and competition coordination, invoicing, merchandise, payment follow-ups, and parent/student correspondence across multiple communication platforms etc.
• Provide administrative support to coaches, including managing student assessment exercises, compiling and presenting reports, and delivering feedback to stakeholders.
• Collaborate with sales, marketing, and finance teams to ensure alignment on customer service initiatives and to effectively address client needs.
• Review existing processes to identify inefficiencies, implement improvements, and streamline workflows for greater operational effectiveness.
• Lead, motivate, and evaluate the performance of the customer service team to maintain high standards of service.
• Manage communication and all related matters with the Singapore Gymnastics Association.
• Carry out ad-hoc projects and tasks as assigned by management.

Job Description & Requirements

Salary Range: $2,500 - $3,200 (+Commissions)

Location: Upper Serangoon View (Near Buangkok Mrt (2 Bus Stops))

We are seeking a driven and resourceful Center Manager to manage the daily operations of our tuition center, coordinate parent and tutor communications, and support business growth. The ideal candidate is passionate about education, has strong organizational skills, and enjoys interacting with parents, students, and tutors to create a seamless learning experience.

• Manage class schedules, make-up lessons, and room allocation
• Ensure the smooth daily operation of the center, including facility maintenance (including liaising with vendors for supplies and also maintainence regarding air conditioning etc)
• Maintain accurate student and tutor records
• Handle payment reminders and simple financial reporting
• Handle reporting to investors

• Serve as the primary contact for parents, addressing inquiries, scheduling requests, and feedback
• Build positive relationships with students and parents to enhance retention

• Respond promptly to new inquiries and follow up to convert leads into enrollments
• Assist with outreach campaigns and promotions to boost center enrollments

• Assist in sourcing, screening, and onboarding tutors
• Coordinate tutor schedules and provide administrative support

• Diploma or Degree in Business, Education, or a related field (preferred)
• 1-3 years of experience in education, operations, or customer service roles
• Strong communication and interpersonal skills
• Highly organized and detail-oriented
• Ability to manage multiple tasks and meet deadlines
• Proficiency in Microsoft Office and Google Suite

• Opportunities for professional growth
• Collaborative team culture with open communication and mentorship
• Performance incentives, rewards for meeting enrollment and operational KPIs

The Center Manager is responsible for ensuring the smooth day-to-day operations of the Academy, providing leadership in customer service, administration, and cross-departmental collaboration.

Key Responsibilities:

• Oversee the daily operations of the Academy to ensure efficient service delivery.
• Manage escalated customer inquiries and resolve complaints with professionalism.
• Supervise and execute administrative tasks including enrolment, attendance tracking, student records, scheduling of classes/make-up sessions, event and competition coordination, invoicing, merchandise, payment follow-ups, and parent/student correspondence across multiple communication platforms etc.
• Provide administrative support to coaches, including managing student assessment exercises, compiling and presenting reports, and delivering feedback to stakeholders.
• Collaborate with sales, marketing, and finance teams to ensure alignment on customer service initiatives and to effectively address client needs.
• Review existing processes to identify inefficiencies, implement improvements, and streamline workflows for greater operational effectiveness.
• Lead, motivate, and evaluate the performance of the customer service team to maintain high standards of service.
• Manage communication and all related matters with the Singapore Gymnastics Association.
• Carry out ad-hoc projects and tasks as assigned by management.

Reporting to Director

Monitor centre services by external operator.

Strategies, Create, Plan and organize the curriculum and programmes for the centre.

Manage the deployment, professional development and well-being of staff.

Manage the day to day performance of the Centre Operations to deliver a best in class service, meeting or exceeding all KPIs and within budget.

Set the strategy for the development of the centres, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service.

Lead, inspire and co-ordinate the contact centre management team at all levels to create motivated and engaged colleagues.

Be responsible for the end to end customer contact processes and associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints.

Responsible for the recruitment, training, induction and coaching strategy across the centres

Work closely with teacher/manager in Training delivery teams. Taking responsibility for the ongoing development all levels of centre colleagues.

Reviewing and defining clearly all centre roles, any required shift and candidate profiles required across the contact centre operation

Lead an effective resource planning team, ensuring that resource is fully utilized and any contact demand is effectively covered.

Applying best practice, develop continuous improvement plans and make recommendations based upon the employee and customer insight.

Develop plans and offer insight and knowledge to the organization on the use of new tools and technologies; Telephony, CRM and WFM to create a cost effective operation consistently achieving contact handling .

Act as the Voice of the Customer, championing change and improvements across the customer experience, drive change and influence future change/projects to support and achieve improvements in the customer experience.

Deliver cost efficiencies and increased in Customer Satisfaction Scores.

Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions.

Responsible for student recruitment drive; sales and marketing of the centres to meet or exceed the KPI .

Reporting to Director

Monitor centre services by external operator.

Strategies, Create, Plan and organize the curriculum and programmes for the centre.

Manage the deployment, professional development and well-being of staff.

Manage the day to day performance of the Centre Operations to deliver a best in class service, meeting or exceeding all KPIs and within budget.

Set the strategy for the development of the centres, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service.

Lead, inspire and co-ordinate the contact centre management team at all levels to create motivated and engaged colleagues.

Be responsible for the end to end customer contact processes and associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints.

Responsible for the recruitment, training, induction and coaching strategy across the centres

Work closely with teacher/manager in Training delivery teams. Taking responsibility for the ongoing development all levels of centre colleagues.

Reviewing and defining clearly all centre roles, any required shift and candidate profiles required across the contact centre operation

Lead an effective resource planning team, ensuring that resource is fully utilized and any contact demand is effectively covered.

Applying best practice, develop continuous improvement plans and make recommendations based upon the employee and customer insight.

Develop plans and offer insight and knowledge to the organization on the use of new tools and technologies; Telephony, CRM and WFM to create a cost effective operation consistently achieving contact handling .

Act as the Voice of the Customer, championing change and improvements across the customer experience, drive change and influence future change/projects to support and achieve improvements in the customer experience.

Deliver cost efficiencies and increased in Customer Satisfaction Scores.

Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions.

Responsible for student recruitment drive; sales and marketing of the centres to meet or exceed the KPI .

Reporting to Director

Monitor centre services by external operator.

Strategies, Create, Plan and organize the curriculum and programmes for the centre.

Manage the deployment, professional development and well-being of staff.

Manage the day to day performance of the Centre Operations to deliver a best in class service, meeting or exceeding all KPIs and within budget.

Set the strategy for the development of the centres, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service.

Lead, inspire and co-ordinate the contact centre management team at all levels to create motivated and engaged colleagues.

Be responsible for the end to end customer contact processes and associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints.

Responsible for the recruitment, training, induction and coaching strategy across the centres

Work closely with teacher/manager in Training delivery teams. Taking responsibility for the ongoing development all levels of centre colleagues.

Reviewing and defining clearly all centre roles, any required shift and candidate profiles required across the contact centre operation

Lead an effective resource planning team, ensuring that resource is fully utilized and any contact demand is effectively covered.

Applying best practice, develop continuous improvement plans and make recommendations based upon the employee and customer insight.

Develop plans and offer insight and knowledge to the organization on the use of new tools and technologies; Telephony, CRM and WFM to create a cost effective operation consistently achieving contact handling .

Act as the Voice of the Customer, championing change and improvements across the customer experience, drive change and influence future change/projects to support and achieve improvements in the customer experience.

Deliver cost efficiencies and increased in Customer Satisfaction Scores.

Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions.

Responsible for student recruitment drive; sales and marketing of the centres to meet or exceed the KPI .

The Tuition Centre Manager oversees the daily operations, academic quality, staff performance, and overall growth of the centre. This role requires balancing administrative responsibilities, people management, and customer service to ensure smooth delivery of educational programs and a positive learning experience for students.

• Centre Operations & Administration
  
  Manage day-to-day operations of the tuition centre.

Oversee class scheduling, enrolments, and resource allocation.

Ensure compliance with company policies, education standards, and safety regulations.

Handle budgets, expenses, and financial reporting.

• Staff Management
  
  Recruit, train, and supervise teachers, tutors, and administrative staff.

Conduct regular performance reviews and provide coaching for improvement.

Create a positive, motivating work environment.

• Academic Quality Assurance
  
  Monitor teaching standards and student outcomes.

Implement curriculum guidelines and teaching methods.

Provide feedback and support to educators to maintain high teaching quality.

• Customer & Student Relations
  
  Act as the main point of contact for parents and students.

Address inquiries, concerns, and feedback promptly and professionally.

Build strong relationships with families to ensure student retention.

• Marketing & Business Development
  
  Plan and execute marketing strategies to attract new students.

Manage promotional events, open houses, and partnerships with schools or communities.

Drive enrolment growth and meet sales/targets.

• Reporting & Continuous Improvement
  
  Track KPIs such as student enrolment, retention, and academic performance.

Prepare monthly/quarterly reports for management.

Identify areas of improvement and propose strategies for centre growth.

• Bachelor's degree in Education, Business Administration, Management, or related field (Master's degree preferred but not always required).
• Teaching background or experience in the education industry is an advantage.

• At least 3–5 years of experience in a supervisory, academic coordination, or management role.
• Proven track record in managing teams and achieving business or academic targets.
• Experience in sales/marketing within the education sector is an added benefit.

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Customer-oriented with strong problem-solving skills.
• Solid organizational and time management abilities.
• Proficiency in MS Office and student management systems/software.
• Ability to work under pressure and meet enrolment/financial targets.

• Passion for education and student development.
• Results-driven and proactive.
• Adaptable and resourceful.
• Professional, approachable, and empathetic with students and parents.

About Us:

At Terra, we believe that exceptional customer service is the heart of our success. We are a dynamic and growing company dedicated to providing outstanding support to our customers around the clock. Our 24/7 contact center is the frontline of our mission, and we are looking for a strategic leader to guide this critical team to new heights of performance and excellence.

The Opportunity:

We are seeking an experienced and driven Contact Center Manager to oversee our 24/7 operations. This is a pivotal leadership role responsible for ensuring seamless customer service delivery, optimizing team performance, and fostering a positive and efficient work environment across all shifts. If you are a proactive leader who thrives in a fast-paced environment and is passionate about coaching teams and improving customer satisfaction, we want to hear from you.

Key Responsibilities:

• Leadership & People Management: Lead, mentor, and motivate a large team of supervisors, team leads, and customer service representatives across multiple shifts (including nights, weekends, and holidays).
• Operational Excellence: Manage the daily operations of a 24/7 contact center, ensuring service level agreements (SLAs) are consistently met or exceeded for key metrics (e.g., Answer Speed, Abandonment Rate, First Contact Resolution).
• Performance Management: Monitor and analyze contact center performance data (via CRM, telephony systems, and WFM software) to identify trends, implement improvements, and drive accountability.
• Resource Planning & Workforce Management: Collaborate with WFM analysts to forecast volume, create efficient staffing schedules, and manage real-time adherence to ensure optimal coverage.
• Quality Assurance: Develop and maintain quality assurance programs to monitor customer interactions, provide constructive feedback, and implement training initiatives to elevate service quality.
• Customer Experience: Champion the customer experience, developing strategies to improve customer satisfaction (CSAT) and Net Promoter Score (NPS).
• Process Improvement: Continuously identify and implement process improvements, technological enhancements, and best practices to increase efficiency and agent productivity.
• Reporting: Prepare and present regular reports on contact center performance, challenges, and achievements to senior management.

What We're Looking For (Qualifications):

• Experience: 5+ years of experience in a contact center management role, with a proven track record of leading large teams in a 24/7 environment.
• Technical Proficiency: Deep familiarity with contact center technologies (e.g., Avaya, Cisco, AWS Connect), CRM systems (e.g., Salesforce, Zendesk), and Workforce Management (WFM) principles.
• Data-Driven Mindset: Strong analytical skills with the ability to interpret data, create reports, and make data-informed decisions to drive performance.
• Leadership Skills: Exceptional leadership and interpersonal skills with a demonstrated ability to coach, develop, and inspire teams to achieve excellence.
• Communication: Excellent verbal and written communication skills, with the ability to effectively communicate with frontline staff, peers, and executives.
• Problem-Solver: A proactive and resilient problem-solver who can manage high-pressure situations, including escalations and crisis management.
• Education: Bachelor's degree in Business Administration, Communications, or a related field is preferred. Equivalent practical experience will be considered.

What We Offer:

• A competitive salary and performance-based bonus structure.
• Opportunities for professional development and career advancement.
• A collaborative and supportive company culture that values innovation and initiative.

Ready to Lead Our Team?

If you are a strategic leader ready to take on the challenge of managing a dynamic 24/7 operation, please apply with your resume and a cover letter outlining your key achievements in contact center management.

Terra is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Location:Singapore, SG

Employment Type: Permanent

BE GREAT TOGETHER WITH US.

Innovation, Efficiency and Ambition: this is what VAT has stood for over 50 years.

With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high-end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide. The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan.

VAT's service centers/operations supply both OEM and end user customers in all

relevant markets with original spare parts, valve repair, field service and technical

support as well as training (in-house or at customer's site).

The Head of the SG and MY Service Centers is responsible for the execution of the

Service Center Strategy as well as for Business Development in close cooperation

with the regional Sales Organizations and the Business Unit. While striving for

utmost customer support and satisfaction by providing service excellence (service

operations), the jobholder is finally accountable for the profitability (P&L) within the

responsible service regions (SG, MY).

• Service Excellence: implement best practices in materials, logistics, response,

support and delivery time at competitive cost and best possible pricing

• strengthen operative service processes (repair efficiency)
• enhance operative service capabilities (repair and field service)
• optimize organizational structure (efficiency and flexibility)
• Service Standards & Skills: refine and implement service center standards and

enhance skills for all service employees

• establish training program for Asia service personnel
• install service training hub either in SG or MY
• Operational Readiness: monitor and balance operational capabilities of the

service centers in SG and MY, run service centers in line with demand and

growth and ensures readiness

• VAT-SG service center: drive for higher efficiency and turnover
• VAT-MY service center: to be stand-alone, highly profitable and volume

focused

• Service Network: enhance service capabilities in field service, in particular field

support when it comes to quality interventions or retrofit projects

• Service Performance: implement Key Performance Indicators, drive Service

Operations Excellence

• Service Process/IT: take on duty and role of service center representative for

VAT internal IT-project UNITIY (new ERP system)

• main contact for VAT IT during project
• definition of service center operations processes
• run function and integration tests
• exchange information with world-wide service centers
• support international roll-out
• international travel required

Additional Requirements & Remarks

• Focus: customer-, business- and result-oriented
• Entrepreneurial: driving customer satisfaction and service excellence
• Cross-cultural: taking a direct approach but considering people

Key Performance

Indicator (KPIs)

• Gross Sales (topline), CM and EBITDA
• Quality, Response Time and Price of entire service offering and delivery

Formal Education & Knowledge

• Solid education (degree) or equivalent experience in mechanical engineering or

a related field

• Proven success records in service management and service development
• Business fluent in English, other languages (i.e. Chinese) desirable
• Beneficial: knowledge and experience in vacuum and coating technology
• Beneficial: additional studies in business administration and management

Experience Required

• Experience in managing a team of repair and service technicians/engineers in

service organizations in SG and/or MY

• Demonstrated leadership in driving enhancement in the field of operational

excellence

• Experience in strategy implementation and execution as well as service

business development

You have any questions about this position?

Contact Jeremy Ho via E-Mail or phone.