4,968 Catering Sales jobs in Singapore

Additional Information

Job Number

Job CategorySales & Marketing

LocationThe Ritz-Carlton Millenia Singapore, Marina Bay, Singapore, Singapore, Singapore, 39799

ScheduleFull Time

Located Remotely?N

Position Type Management

JOB SUMMARY

Assists the property's Banquets/Catering Department in the property's reactive and proactive sales efforts with a focus on group and catering accounts. The position contributes to achieving revenue goals and the financial performance of the department. Assists in implementing the brand's service strategy and applicable brand initiatives in all aspects of the sales process. Position supports the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Assists the seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Maximizing Revenue & Managing Profitability

• Solicits/books local catering business and develops group business.

• Assists in completing and distributing catering sales revenue and operation budgets and revenue forecasting.

• Tracks booking goals on a weekly basis and compiles incentive reports for distribution to catering leaders.

• Ensures that booking guidelines are followed and that catering leaders are maximizing space and revenue.

• Supports management team in creating and implementing a catering sales/marketing plan addressing revenue, customers and market.

Managing Sales Activities

• Assists with selling, implementation and follow-through of catering promotions.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

• Sells menu items, beverages, wines, and facilities including destination services, business center, and audio-visual services.

• Demonstrates knowledge and proficiency of how and when to impose deadlines and delegate tasks.

• Ensures catering leaders are generating lost business reports.

• Manages the catering sales efforts for the property including local and group/catering business.

• Distributes catering and group contracts before group arrival.

• Understands competitor offerings and effectively sells against them.

Providing Exceptional Customer Service

• Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other property departments in order to ensure guest satisfaction.

• Supports company's customer service standards and property's brand standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

• Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information

Job Number

Job CategorySales & Marketing

LocationThe Ritz-Carlton Millenia Singapore, Marina Bay, Singapore, Singapore, Singapore, 39799

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

About the role

Seeking an experienced and driven Catering Sales professional to join the team at Royal Catering Services Pte Ltd. This is a full-time position based in the Bedok East Region. As a Catering Sales representative, you will play a crucial role in securing new catering contracts and managing existing client relationships to drive growth for the business.

What you'll be doing

1. Actively prospecting and generating new catering sales leads through networking, cold-calling and digital marketing
2. Preparing and delivering compelling sales presentations to potential clients
3. Negotiating and closing catering contracts with new and existing clients
4. Managing the end-to-end catering sales process, from initial inquiry to post-event follow up
5. Building and maintaining strong relationships with key accounts and decision-makers
6. Collaborating closely with the culinary and operations teams to ensure seamless delivery of catering services
7. Identifying opportunities to upsell and cross-sell catering services to expand business with existing clients
8. Providing regular sales reporting and forecasting to the management team

What we're looking for

1. Minimum of 3 years' experience in a catering sales or hospitality sales role
2. Proven track record of consistently meeting and exceeding sales targets
3. Excellent communication and interpersonal skills with the ability to build strong relationships with clients
4. Strong negotiation and closing skills with the confidence to handle objections
5. Organised and detail-oriented with the ability to multitask and prioritise effectively
6. Passion for the hospitality industry and a desire to deliver exceptional client experiences
7. Proficient in using MS Office suite

What we offer

About us

Royal Catering Services is a leading provider of corporate and private catering solutions in Singapore. With over 20 years of experience in the industry, we pride ourselves on our exceptional quality of food and service, and our ability to cater to a wide range of events and occasions. Our team of passionate culinary experts, dedicated operations staff and experienced sales professionals work together to deliver unforgettable dining experiences for our clients.

If you're ready to take your catering sales career to the next level, we'd love to hear from you. Apply now to be part of our dynamic and growing team

• keeps well-informed about the operations and market trends
• establishes excellent client/member relationship
• meets the Director regularly to update on sales progress and implements activities to achieve the targets set
• Conduct site inspection.
• Facilitate effective communication and engagement at the workplace.
• Monitor relationship with guests/customers.
• Monitor workplace safety and security.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Catering Sales Manager is in charge of bringing in sales for the function spaces (corporate, social and/or weddings), develop market segments and ensuring a successful execution of event and customer satisfaction.

What will I be doing?

As the Catering Sales Manager, you will be responsible for performing the following tasks to the highest standards:

Selling Philosophy

• Aggressively prospect and sell individual accounts on behalf of the hotel in accordance with the objectives established in the Marketing Plan.
• Ensure that quotas are met.
• Ensure that sales activities, preferred accounts and bookings are focused to yield maximum revenue per available function room.
• Coordinate the sales efforts between sales department and catering to ensure proper utilization of function space to yield maximum revenues
• Response for successful execution of event and customer satisfaction to ensure customer remains loyal and books future business with Conrad Singapore Orchard
• Maximizes revenues, profitability and controls expenses through effective negotiation of food and beverage, meeting room rental and other resources to contract phrase.
• The ability to pursue and evaluate, solicit, sell and confirm business as required to meet individual goals and overall budgeted catering sales and profitability.
• The ability to make telephone and personal sales calls on accounts. Follow up promptly with appropriate action to support telephone and personal sales calls.
• Develop creative and attractive menu presentations for potential clients.
• Maintain an active trace / follow-up system on all personal sales calls and inquiries.
• The ability to negotiate with clients and achieve maximum revenue / profit potential while satisfying client needs.
• Understand and use the various sales tools the company provides to support sales.
• Demonstrate the energy and commitment to meet and exceed personal goals.
• Sell all hotel products and services.
• Assist in developing and executing projects for assigned market areas to increase catering activity, volume and profit.
• Finalize all bookings, maximizing all revenue potential by upselling in all revenue producing areas.
• Be knowledgeable about the clientele mix, seasonal periods and festivities and make recommendations to management for competitive analysis and budgeting purposes.
• The ability to communicate effectively with the Catering team members responsible for booking various social / wedding / corporate business, as well as all other department team members who will be involved in carrying out the needs of the guests.
• The ability to act as the liaison between the client and the hotel for all of the client's needs (i.e. Hotel rooms, catering & events, audio visual, food tasting).

Sales Effectiveness & Time Management

• Make a strong and positive impression on clients in individual and group settings.
• Listen and comprehend client's need and goals.
• Develop and utilize proper selling skills.
• Coordinate with other departments to ensure quality of guest satisfaction.
• Review all function spaces with the Banquet Manager in regards to any requirements for a function.
• Treat active selling, solicitation and business development as #1 job priority.
• Allocate time and effort on accounts, based on their potential.
• Schedule activities effectively.
• Handle sales calls and trips in a cost and time efficient manner.
• Plan for activities in advance.

Product Knowledge & Training

• Have an excellent knowledge of hotel facilities, capacities and dimensions of the hotel's function spaces.
• To be fully versed in all function spaces, facilities and capabilities of competitive markets.
• Conduct at least 2 market surveys per year on competitors' packages and pricing.
• To attend any related trade shows / fairs on current market competition.
• Actively participate in training opportunities
• Maintain a thorough concept of food cost and menu planning
• The ability to maintain the policies set forth in the contracts (i.e. deposits, minimum spending, billing instructions).
• Respond to all telephone and walk-in inquiries regarding function spaces.
• Conduct tours of the property with potential and existing clients.
• Comfortably entertain appropriate clients.

Sales Administration

• Answer telephone inquiries and respond according to the Conrad's standards
• Attend and participate in all required sales meetings and industry related organizations to represent the Hotel and company.
• Follow up on progress of booked business and key account performance.
• Maintain an effective plan of correspondence.
• Utilize property business reports to assist in achieving personal and property goals and objectives.
• Oversee, foster and support specific companywide programs and reporting practices for individual business.
• Prepare a monthly booking report and/or any other reports required by the Director of Catering
• To coordinate special events, promotions and publicity activities as assigned.
• Review all banquet event orders, daily and weekly banquet sheets to ensure accuracy in the content.
• Prepare contracts and proposal in a proficient and timely manner.
• Follow up on deposits made and ensure all payments are cleared after event.
• To update menu and price information when changes happen.
• Maintain all catering files in accordance with established procedures and standards.
• Maintain a friendly, caring and helpful attitude with clients, as well as other Hotel team members.
• Assist clients in the absence of a catering representative.
• Keep informed as to the daily hotel activities.
• Take ownership of the system.
• Find ways to make sales effort more effective and efficient through utilization of the system.

Generic Skills

• The ability to keep Director of Catering promptly and fully informed of all problems or unusual matters so that prompt corrective actions can be taken where appropriate.
• Maintain a professional appearance at all times and to conduct personal behavior in a mature professional business manner when representing the Hotel or brand.
• To be a sound analyzer and problem solver.
• To be a "do-er", implementer, and action taker.
• Develop and use good business acumen and be a good "business operator".
• Possess high level of accuracy and have an eye for detail, vigilantly attentive to detail, monitor quality and be obsessively service oriented.
• The ability to be versatile, flexible, show stress management, manage criticism and manage conflict effectively.
• Be a team player and have interpersonal sensitivity.
• Be a public ambassador for Conrad Singapore Orchard as well as Hilton Hotels & Resorts
• Respond properly in any Hotel emergency or safety situation.
• Perform other tasks or projects as assigned by Hotel management and staff.
• Provide feedback in a timely, professional and constructive manner.
• Ready to support any operational crunch within the Hotel, off-site events or Hotel run events.
• Ready to support community initiatives by the Hotel as our contribution to society.
  The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Catering Sales Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• Excellent reading, writing and oral proficiency in the English Language
• Good personal and business references
• Flexible with working hours, able to work weekends and public holidays when necessary
• Ability to communicate in a second language is beneficial
• Minimum 1 – 2 years of working experience in the related field
• Able to work under pressure
  Strong selling and interpersonal skills

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

What you'll be doing

• Proactively identify and pursue new catering opportunities within the local market.
• Develop and execute strategies to grow catering sales across corporate, institutional, and social segments.
• Prepare and present compelling catering proposals.
• Serve as the main point of contact for clients, providing consultation on catering packages, menu options, and event requirements.
• Negotiate contracts and pricing to secure new catering business.
• Understand client needs and propose customized catering solutions and packages.
• Coordinate with the operations team to ensure flawless delivery of catering services.
• Work closely with kitchen, logistics and operations teams to ensure accurate and timely execution of catering orders.
• Provide clients with event updates and post-event follow-ups to maintain satisfaction.
• Resolve any client concerns promptly to protect business relationship.

What we're looking for

• Minimum 2 years of experience in a catering sales or similar role within the Hospitality & Tourism industry
• Strong communication and negotiation skills with the ability to build lasting client relationships
• Excellent problem-solving and multitasking abilities to handle a diverse portfolio of clients
• Passion for the food and beverage industry and a deep understanding of catering trends and best practices

___

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on "Quick Apply" or contact for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Joni

EA License No : 03C5391

EA Reg No : R

Job Description

• Actively source and book catering business from various leads.
• Liaise with clients to understand their event requirements and ensure their expectations are met or exceeded.
• Coordinate between sales and catering teams to optimize function space usage and maximize revenue.
• Conduct site visits and property tours for potential meeting planners and wedding couples.
• Manage event logistics, including room setup, AV equipment, and food & beverage arrangements, in coordination with all operational departments.
• Handle last-minute changes or challenges professionally to ensure client satisfaction.
• Oversee post-event follow-up, including gathering client feedback and processing payments.

Job Requirement

• At least 3 years of experience in Catering and Events, focusing on Hotel Events Management.
• Strong verbal and written communication skills.
• Excellent interpersonal and listening skills.
• High attention to detail.
• Must be available to work occasional weekends for events.