92 Case Management jobs in Singapore

Description

What the role is: You manage complex and cross-functional escalated cases while leading a team of Integrated Case Managers, performing secretariat duties for Quality Service Meetings, and working to improve service personnel experience through multi-domain issue resolution. What you will be working on: - Manage escalated Army feedback cases- Develop quality, responsive and consistent formal replies to respond to feedback providers- Perform secretariat duties- Develop initiatives that enhances Quality Service for the Army- Perform analysis of cases- Report key performance indicators- Oversee frontline customer service and systems operations- Generate health status reports and performance of team- Maintain training materialsChallenge(s)- Managing complex multi-domain issues- Ensuring timely case resolution- Coordinating across departments- Maintaining response quality- Balancing stakeholder needs What we are looking for: - At least 2 years of experience in Human Resource (HR)- Strong writing abilities- Excellent interpersonal and communication skills- Competent in Microsoft 365 productivity toolsAppointment will be commensurate with your experience.Only shortlisted candidates will be notified. About MINDEF The mission of MINDEF and the Singapore Armed Forces is to enhance Singapore's peace and security through deterrence and diplomacy, and should these fail, to secure a swift and decisive victory over the aggressor.The Defence Executive Officer (DXO) scheme is the non-uniformed career scheme of MINDEF that offers myriad opportunities in various job functions, such as corporate communications, cyber security, data analytics and visualisation, defence policy, finance, HR, psychology, and more. Embodying the same level of commitment towards defence, DXOs work together with their military counterparts to contribute to MINDEF/SAF’s mission and ensure Singapore's security and stability. United by this common cause, our lines of defence complement each other to secure the prosperity and progress of our nation. #J-18808-Ljbffr Industry

Other Category

Finance Sub Category

Finance & Insurance

Job Summary

To provide support to rehabilitation counsellors in case management services for members undergoing psychiatric rehabilitation for recovery and re-integration into the community, and to provide support to members in their recovery.

Principal Accountabilities

1. Provide case management support for residential / day members.

2. Co-ordinate Medifund applications for clients and attend Medifund Meetings.

3. Handle the Household Means Testing (HHMT) and Financial Assistance Declarations (FADF) of members, applying for new applications and renewals.

4. Liaise with external agencies for referrals made by the Centre for

members and accompany them for the purpose made in the

referrals if necessary.

5. Assist in the application of the Home Setup fund and purchase of items for

residential and members.

6. Attend case review meetings, case conference/consultation when required.

7. Maintain proper documentations and records for services provided to members.

8 Assist Counsellors to follow up outstanding fees owed by members.

9. Go for home visitations with counsellors when required.

10. Assist in other duties and functions assigned by the Clinical Manager or

Director.

Special Aptitude & Knowledge

Knowledge of social services and various government agencies such as HDB, CPF etc and MOH means testing protocol and Medifund applications.

Location

20 Buangkok View Blk 4, Singapore 534194

The incumbent will be responsible for the case management of pre/post sale service transactions. The Case Manager supports Operations to ensure a smooth, timely, and positive service experience for the financial representatives and clients on new and existing policies
**1. End-to-End Case Management**
+ The Case Manager is responsible for overseeing the end-to-end service aspects throughout the case lifecycle (pre- and post-sale)
+ Pre-sale:
+ The Case Manager will mainly liaise with the Financial Representatives, Business Development Managers, New Business & Underwriting and Legal & Compliance teams to assist with understanding and gathering of required financial and medical documents, underwriting requirements and other necessary documents, especially critical for policy issuance. Responsible for ongoing and proactive status updates.
+ For HNW Business
+ Regular case discussion with Financial Representatives to provide clarity on underwriting requirements and decisions
+ Be the first line of review for appeals and provide appropriate advice to our partners
+ Provide close follow-up for cases that required Legal & Compliance teams review
+ Post-sale:
+ The Case Manager will mainly liaise with the Distribution Partners, Policy Services, Product & Pricing teams, Client Services and Claims teams on inforce policy requests, including policy changes, inforce illustrations, claims and other post-sales related transactions. Provides clear information on the necessary requirements to allow for one-touch resolution. Responsible for ongoing and proactive status updates.
+ For HNW Business:
+ - Facilitate the overall processes for post sales transaction
+ - Coordinate with internal stakeholders to provide accurate and timely information
**2. Reporting**
+ Consistently and accurately track incoming requests from internal and external stakeholders and ensure that the requests are answered promptly
+ For Retail Business:
+ - To record all incoming and outgoing enquiries in the designated platform to provide one-view of the customer records for all internal stakeholders
+ For HNW Business:
+ - To record all ad-hoc requests for end to end handling
+ Maintain daily/weekly/ monthly reports, as required, for the tracking of outstanding issues, submissions, withdrawals, feedback and overall adherence to Service Level Agreement; where management's expectations are not met, highlight their root causes, where appropriate
+ For HNW Business:
+ - To Prepare monthly pipeline cases for reporting purpose and focus list for New Business & Underwriting team that are critical for policy issuance.
+ Record all ad-hoc requests for end to end handling
+ Participate in regular team huddles and provide important updates (where applicable)
**3. Other responsibilities**
+ Perform screening of submitted documents before they are registered via AWD for processing
+ For Retail Business:
+ - Checking for completeness includes submitted documents that are presented at the Advisor Centre
+ Ensure proper filing and archival of all the documents received by the team
+ Handle appeals and garner responses from the New Business, Underwriting & Policy Servicing team; ensure documents received are processed promptly
+ Attend to queries relating to third party services and any other matters relating to policy issuance of servicing
+ Conduct enhanced due diligence checks, AML verifications prior to policy issuance and ensure contracts are issued upon receipt of premiums and required original documents
+ Follow up on outstanding requirements and any form of appeals pertaining to Operations matters
+ Review work process improvement to enhance effectiveness and efficiency
+ Assist in onboarding of new banks
+ Conduct Operations related trainings to Internal stakeholders, Financial Representatives and Partners
+ Any tasks delegated from time to time
**Required Qualifications:**
+ Diploma/Degree from any recognized institution/university
+ Minimum 5 years working experience; with around 3 years insurance industry experience
+ Highly service-oriented, organized, and able to multi-task
+ Strong communication skills (verbal, written and presentation)
+ Flexible and able to adapt in a fast-paced and changing environment
**Nice to Haves:**
+ Understanding of financial services and the needs of sales professionals is an advantage
+ Candidates with front facing experience is an added advantage
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
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Sr Case Management Officer_Contract (Nephrology)

Job ID: 8198

Job Function: Allied Health

Institution: National University Hospital

Programme manager responsible for Project Renalssance which aims to demonstrate that early introduction of palliative care options for this irreversible disease will be effective, scalable, economically sustainable and have a significant impact on the quality of lives of advanced CKD patients.

Job Responsibilities

• Responsible for all operational aspects of the project.
• Developing and driving the implementation of Kidney Supportive Care clinic for multidisciplinary management of advanced CKD patients (under supportive care).
• Disseminate and implement hospital’s policies and procedure; develop, review, and update the team’s standard operating procedures (SOPs), protocols, and case management tools.
• Mentor Case Management officer on project management / staff performance management.
• Precept newly joined renal coordinators in delivery of specialty care where needed.
• Monitor and evaluate staff performance with due follow-up on recommendations for improvement.
• Assuring that educational opportunities are made available for staff so that they can develop professionally and contribute to the growth and development of the Division.
• Work alongside CMO to assist with overall coordination of appointments to Kidney Supportive Care Clinic and referral to community partners (Home hospices/ integrated home health etc.)
• Apply understanding of prevention of medico-legal issues in relation to patient care.
• Participate in quality improvement activities.
• Take on additional responsibilities or tasks as assigned by the Head of Division

Job Requirements

• Degree in Nursing, Biomedical Science, Life Sciences, Biotechnology or General Science.
• A certificate / diploma in Renal Nursing will be advantageous.
• Registered Nurse with at least 3 years of clinical experience.
• Must have at least 5 years prior working experience in a healthcare environment and have assumed some managerial duties before.
• Knowledge of clinical skills and critical thinking in delivery of patients’ care will be advantageous.
• Must demonstrate the ability to resolve problems in all the aspects of the implementation of the Project Renalssance including all operational issues, IT issues, clinical related issues etc.
• Must be able to lead a team of Coordinators in the implementation of the programme to deliver all key performance indicators, motivate staff and ensure knowledge retention and succession (if necessary).
• Possess good interpersonal and communication skill.

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Job Scope:

• Work closely with internal and external stakeholders across the care continuum to ensure care coordination, efficient care delivery, and removal of care barrier for patients
• Assist clinical and nursing team in the planning and logistic needs of the patients in the pretransplant setting
• Follow with patients after stem cell transplantation or cellular therapy treatment
• Conduct stem cell donor searches and facilitate donor identification process
• Coordinate appointments for donors and patients throughout various phases
• Ensure that all medical investigation results are generated timely
• Participation in Audit Preparation for the Haematopoietic Stem Cell Transplantation and Cellular Therapy Program
• Identify areas for improvement and develop quality improvement activities
• Assist in maintenance of clinical database

Job Requirements:

• Minimum Degree, preferably in Nursing / Allied Health / Science or equivalent
• Excellent interpersonal and communication skills
• Preferably with working experience in a similar setting
• Proficient in using MS office

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities

“Jobstudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties, please be aware of scams impersonating Jobstudio and our employees, you may call our office directly at 64221390 for verification. we will not be liable for loss arising from scams.”

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Choong Yi Han

EA Personnel Reg No: R2196526

Reporting to the Manager of Welfare Services, you shall provide bio-psycho social assessment and interventions in client care management.

Key Responsibilities:

1. Conduct means testing for clients.
2. Process fund applications ensuring that all necessary documents are in order and submitted for approvals in a timely manner.
3. Network with various agencies and individuals to mobilize social resources to meet patient’s needs.
4. Identify presenting or underlying issue and utilizes available resources to develop a case plan to enhance, maintain and promote psychosocial functioning.
5. Identify more complex psychosocial or bereavement needs and refer to psychosocial services (PSS) team when required.
6. Conducts home visits when necessary.
7. Advocate for the protection of patient’s dignity, confidentiality, and rights
8. Participate in multi-disciplinary discussions and case conferences.
9. Work with pharmaceutical companies for possible Patient Access Programme (PAP) and/or other collaborations.

Key Requirements:

• Degree, preferably related to psychology or social work
• Knowledge and skills in assessments and working directly clients (ie conducting interviews/home visits)
• Positive attitude
• Good communication skills, strong interpersonal skills
• Comfortable working with people of all levels
• Willing and able to work on weekends when there are events
• English and a second language (ability to speak dialect will be beneficial)

The Case Management Officer (Genetic Counselling) will complement the work of doctors in the delivery of care to patients, who have a personal or family history of birth defects or genetic disorders, by providing information and support to these patients and their families. He/She will also be responsible for the management and coordination of assigned research projects carried out in the division.

Job Responsibilities:

• Conduct intake of intake of information from patients, construct a complete pedigree by obtaining comprehensive individual family and medical histories
• Organize and present the pertinent medical and genetic information to the health care team by writing detailed consultation reports to provide information on complex genetic concepts
• Apply his/her knowledge of genetics and genetic disorders to effectively convey genetic, medical and technical information to the patient
• Evaluate genetic information to identify patients/families at risk for specific genetic disorders
• Assess family dynamics and identify emotional responses from the patient
• Help patients understand the medical aspects of the genetic condition, as well as the psychological and familial implications of genetics
• Counsel patients by providing them with information on options that are available such as genetic testing, disease management and prevention, and facilitate the patient's decision-making in a non-directive manner
• Provide patients with resources for support and opportunities in research programs existing in the medical community
• Support in the planning and coordinating of assigned research projects and activities
• Participate in professional organizations/conferences to keep abreast of developments in genetics and genomics
• Assume additional responsibilities as assigned by RO or higher management

Requirements :

• Masters in Genetic Counselling or equivalent
• Computer literate in Microsoft Word and Excel
• Analytical and with good communication skills (written & spoken)
• Experience in counselling
• Has initiative and able to work independently

Interested candidate, kindly send a copy of your resume to:

Jessica Fong Zhi Tong (R1879124)

Email Address:

Recruit Express Pte Ltd

EA Licence No: 99C4599

Case Management Officer (Genetic Counselling), Paediatrics (Contract)

Job ID: 8144

Job Function: Allied Health

Institution: National University Hospital

The Case Management Officer (Genetic Counselling) will complement the work of doctors in the delivery of care to patients with a personal or family history of birth defects or genetic disorders. He/She will provide information and support to these patients and their families. Additionally, he/she will be responsible for managing and coordinating assigned research projects within the division.

Job Responsibilities:

1. Conduct intake of information from patients and construct a complete pedigree by obtaining comprehensive individual, family, and medical histories.
2. Organize and present pertinent medical and genetic information to the healthcare team by writing detailed consultation reports that explain complex genetic concepts.
3. Apply knowledge of genetics and genetic disorders to effectively communicate genetic, medical, and technical information to patients.
4. Evaluate genetic information to identify patients or families at risk for specific genetic disorders.
5. Assess family dynamics and identify emotional responses from patients.
6. Help patients understand the medical aspects of their genetic conditions, along with psychological and familial implications.
7. Counsel patients by providing information on available options such as genetic testing, disease management, and prevention, facilitating their decision-making process in a non-directive manner.
8. Provide patients with resources for support and opportunities to participate in research programs available in the medical community.
9. Support the planning and coordination of assigned research projects and activities.
10. Participate in professional organizations and conferences to stay updated on developments in genetics and genomics.
11. Assume additional responsibilities as assigned by the RO or higher management.

Requirements:

• Masters in Genetic Counselling or equivalent qualification.
• Proficient in Microsoft Word and Excel.
• Strong analytical skills and good communication skills (both written and spoken).
• Experience in counselling.
• Initiative-driven and able to work independently.
• Positive attitude, motivated, and able to perform under pressure.

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Case Management Officer (Genetic Counselling), Paediatrics (Contract)

Job ID: 8144

Job Function: Allied Health

Institution: National University Hospital

The Case Management Officer (Genetic Counselling) will complement the work of doctors in the delivery of care to patients, who have a personal or family history of birth defects or genetic disorders, by providing information and support to these patients and their families. He/She will also be responsible for the management and coordination of assigned research projects carried out in the division.

Job Responsibilities:

• Conduct intake of information from patients, construct a complete pedigree by obtaining comprehensive individual family and medical histories.
• Organize and present the pertinent medical and genetic information to the healthcare team by writing detailed consultation reports to provide information on complex genetic concepts.
• Apply his/her knowledge of genetics and genetic disorders to effectively convey genetic, medical, and technical information to the patient.
• Evaluate genetic information to identify patients/families at risk for specific genetic disorders.
• Assess family dynamics and identify emotional responses from the patient.
• Help patients understand the medical aspects of the genetic condition, as well as the psychological and familial implications of genetics.
• Counsel patients by providing them with information on options that are available such as genetic testing, disease management, and prevention, and facilitate the patient's decision-making in a non-directive manner.
• Provide patients with resources for support and opportunities in research programs existing in the medical community.
• Support in the planning and coordinating of assigned research projects and activities.
• Participate in professional organizations/conferences to keep abreast of developments in genetics and genomics.
• Assume additional responsibilities as assigned by RO or higher management.

Requirements:

• Masters in Genetic Counselling or equivalent.
• Computer literate in Microsoft Word and Excel.
• Analytical and with good communication skills (written & spoken).
• Experience in counselling.
• Has initiative and able to work independently.
• Positive, motivated, and able to perform under pressure.

#J-18808-Ljbffr