37 Case Management jobs in Singapore

Have you or someone close to you experienced the challenges of a cancer diagnosis? Do you have a strong desire to give back and walk alongside others in their time of need?

We are looking for a Case Management Executive to join our Welfare Services team. In this role, you will work directly with individuals and families impacted by cancer who are facing financial hardship. You will assess their needs, administer financial assistance, and connect them to support services — offering not just help, but hope.

What You'll Do:

Assess Needs, Deliver Help

• Conduct interviews and evaluate clients' financial circumstances
• Review documents (e.g. income, medical bills, household expenses) to assess eligibility
• Process and disburse financial assistance promptly
• Communicate terms of aid clearly and manage expectations with empathy

Coordinate Care with Heart

• Work closely with social workers and internal teams such as Psychosocial Services, Cancer Rehab, and Care Support
• Refer clients to appropriate external agencies (e.g. SSO, community organisations)
• Monitor clients' well-being and progress through regular follow-ups

Build Meaningful Connections

• Liaise with referral partners, funders, and community agencies
• Support collaboration efforts for joint support or emergency needs
• Participate in community engagement efforts when needed

Ensure Accountability and Impact

• Maintain accurate, up-to-date records in our database or CRM
• Ensure compliance with audit, data protection, and internal policies
• Assist in preparing statistical reports and documentation for funders and the board

Who You Are:

Someone with lived experience or deep empathy for those affected by cancer

Passionate about helping others and supporting them through tough times

Organised and detail-oriented, with strong communication and coordination skills

Able to manage sensitive situations with care and professionalism

Why Join Us?

This is more than a job. As a Case Management Executive, you will play a vital role in bringing relief and dignity to individuals and families facing the difficult realities of cancer. Your empathy, personal connection, and commitment can create a lasting difference.

Key Requirements:

• Degree, preferably related to psychology or social work
• Knowledge and skills in assessments and working directly clients (ie conducting interviews/home visits)
• Positive attitude
• Good communication skills, strong interpersonal skills
• Comfortable working with people of all levels
• Willing and able to work on weekends when there are events
• English and a second language (ability to speak dialect will be beneficial)

Join to apply for the Executive, Concierge Case Management role at Manulife

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The incumbent will be responsible for the case management of pre/post sale service transactions. The Case Manager supports Operations to ensure a smooth, timely, and positive service experience for the financial representatives and clients on new and existing policies

• End-to-End Case Management
• The Case Manager is responsible for overseeing the end-to-end service aspects throughout the case lifecycle (pre- and post-sale)
• Pre-sale:
• The Case Manager will mainly liaise with the Financial Representatives, Business Development Managers, New Business & Underwriting and Legal & Compliance teams to assist with understanding and gathering of required financial and medical documents, underwriting requirements and other necessary documents, especially critical for policy issuance. Responsible for ongoing and proactive status updates.
• For HNW Business
• Regular case discussion with Financial Representatives to provide clarity on underwriting requirements and decisions
• Be the first line of review for appeals and provide appropriate advice to our partners
• Provide close follow-up for cases that required Legal & Compliance teams review
• Post-sale:
• The Case Manager will mainly liaise with the Distribution Partners, Policy Services, Product & Pricing teams, Client Services and Claims teams on inforce policy requests, including policy changes, inforce illustrations, claims and other post-sales related transactions. Provides clear information on the necessary requirements to allow for one-touch resolution. Responsible for ongoing and proactive status updates.
• For HNW Business:
• – Facilitate the overall processes for post sales transaction
• – Coordinate with internal stakeholders to provide accurate and timely information
• Reporting
• Consistently and accurately track incoming requests from internal and external stakeholders and ensure that the requests are answered promptly
• For Retail Business:
• – To record all incoming and outgoing enquiries in the designated platform to provide one-view of the customer records for all internal stakeholders
• For HNW Business:
• – To record all ad-hoc requests for end to end handling
• Maintain daily/weekly/ monthly reports, as required, for the tracking of outstanding issues, submissions, withdrawals, feedback and overall adherence to Service Level Agreement; where management’s expectations are not met, highlight their root causes, where appropriate
• For HNW Business:
• – To Prepare monthly pipeline cases for reporting purpose and focus list for New Business & Underwriting team that are critical for policy issuance.
• Record all ad-hoc requests for end to end handling
• Participate in regular team huddles and provide important updates (where applicable)
• Other responsibilities
• Perform screening of submitted documents before they are registered via AWD for processing
• For Retail Business:
• – Checking for completeness includes submitted documents that are presented at the Advisor Centre
• Ensure proper filing and archival of all the documents received by the team
• Handle appeals and garner responses from the New Business, Underwriting & Policy Servicing team; ensure documents received are processed promptly
• Attend to queries relating to third party services and any other matters relating to policy issuance of servicing
• Conduct enhanced due diligence checks, AML verifications prior to policy issuance and ensure contracts are issued upon receipt of premiums and required original documents
• Follow up on outstanding requirements and any form of appeals pertaining to Operations matters
• Review work process improvement to enhance effectiveness and efficiency
• Assist in onboarding of new banks
• Conduct Operations related trainings to Internal stakeholders, Financial Representatives and Partners
• Any tasks delegated from time to time
  

• Diploma/Degree from any recognized institution/university
• Minimum 5 years working experience; with around 3 years insurance industry experience
• Highly service-oriented, organized, and able to multi-task
• Strong communication skills (verbal, written and presentation)
• Flexible and able to adapt in a fast-paced and changing environment
  
  

• Understanding of financial services and the needs of sales professionals is an advantage
• Candidates with front facing experience is an added advantage
  
  

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Insurance

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Johor Baharu, Johore, Malaysia 5 months ago

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Job Scope:

• Work closely with internal and external stakeholders across the care continuum to ensure care coordination, efficient care delivery, and removal of care barrier for patients
• Assist clinical and nursing team in the planning and logistic needs of the patients in the pretransplant setting
• Follow with patients after stem cell transplantation or cellular therapy treatment
• Conduct stem cell donor searches and facilitate donor identification process
• Coordinate appointments for donors and patients throughout various phases
• Ensure that all medical investigation results are generated timely
• Participation in Audit Preparation for the Haematopoietic Stem Cell Transplantation and Cellular Therapy Program
• Identify areas for improvement and develop quality improvement activities
• Assist in maintenance of clinical database

Job Requirements:

• Minimum Degree, preferably in Nursing / Allied Health / Science or equivalent
• Excellent interpersonal and communication skills
• Preferably with working experience in a similar setting
• Proficient in using MS office

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities

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Join to apply for the Sr Case Management Officer_Contract (Nephrology) role at National University Hospital

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Join to apply for the Sr Case Management Officer_Contract (Nephrology) role at National University Hospital

Programme manager responsible for Project Renalssance which aims to demonstrate that early introduction of palliative care options for this irreversible disease will be effective, scalable, economically sustainable and have a significant impact on the quality of lives of advanced CKD patients.

Job Responsibilities

• Responsible for all operational aspects of the project.
• Developing and driving the implementation of Kidney Supportive Care clinic for multidisciplinary management of advanced CKD patients (under supportive care).
• Disseminate and implement hospital’s policies and procedure; develop, review, and update the team’s standard operating procedures (SOPs), protocols, and case management tools.
• Mentor Case Management officer on project management / staff performance management.
• Precept newly joined renal coordinators in delivery of specialty care where needed.
• Monitor and evaluate staff performance with due follow-up on recommendations for improvement.
• Assuring that educational opportunities are made available for staff so that they can develop professionally and contribute to the growth and development of the Division.
• Work alongside CMO to assist with overall coordination of appointments to Kidney Supportive Care Clinic and referral to community partners (Home hospices/ integrated home health etc.)
• Apply understanding of prevention of medico-legal issues in relation to patient care.
• Participate in quality improvement activities.
• Take on additional responsibilities or tasks as assigned by the Head of Division
  
  
  

• Degree in Nursing, Biomedical Science, Life Sciences, Biotechnology or General Science.
• A certificate / diploma in Renal Nursing will be advantageous.
• Registered Nurse with at least 3 years of clinical experience.
• Must have at least 5 years prior working experience in a healthcare environment and have assumed some managerial duties before.
• Knowledge of clinical skills and critical thinking in delivery of patients’ care will be advantageous.
• Must demonstrate the ability to resolve problems in all the aspects of the implementation of the Project Renalssance including all operational issues, IT issues, clinical related issues etc.
• Must be able to lead a team of Coordinators in the implementation of the programme to deliver all key performance indicators, motivate staff and ensure knowledge retention and succession (if necessary).
• Possess good interpersonal and communication skill.
• Computer literacy skills – MS Office (Word / Excel / PowerPoint).
• Effectively bilingual.

• Seniority level Not Applicable

• Employment type Contract

• Job function Other
• Industries Hospitals and Health Care

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Job ID: 8198

Job Function: Allied Health

Institution: National University Hospital

Programme manager responsible for Project Renalssance which aims to demonstrate that early introduction of palliative care options for this irreversible disease will be effective, scalable, economically sustainable and have a significant impact on the quality of lives of advanced CKD patients.

Job Responsibilities

• Responsible for all operational aspects of the project.
• Developing and driving the implementation of Kidney Supportive Care clinic for multidisciplinary management of advanced CKD patients (under supportive care).
• Disseminate and implement hospital’s policies and procedure; develop, review, and update the team’s standard operating procedures (SOPs), protocols, and case management tools.
• Mentor Case Management officer on project management / staff performance management.
• Precept newly joined renal coordinators in delivery of specialty care where needed.
• Monitor and evaluate staff performance with due follow-up on recommendations for improvement.
• Assuring that educational opportunities are made available for staff so that they can develop professionally and contribute to the growth and development of the Division.
• Work alongside CMO to assist with overall coordination of appointments to Kidney Supportive Care Clinic and referral to community partners (Home hospices/ integrated home health etc.)
• Apply understanding of prevention of medico-legal issues in relation to patient care.
• Participate in quality improvement activities.
• Take on additional responsibilities or tasks as assigned by the Head of Division

Job Requirements

• Degree in Nursing, Biomedical Science, Life Sciences, Biotechnology or General Science.
• A certificate / diploma in Renal Nursing will be advantageous.
• Registered Nurse with at least 3 years of clinical experience.
• Must have at least 5 years prior working experience in a healthcare environment and have assumed some managerial duties before.
• Knowledge of clinical skills and critical thinking in delivery of patients’ care will be advantageous.
• Must demonstrate the ability to resolve problems in all the aspects of the implementation of the Project Renalssance including all operational issues, IT issues, clinical related issues etc.
• Must be able to lead a team of Coordinators in the implementation of the programme to deliver all key performance indicators, motivate staff and ensure knowledge retention and succession (if necessary).
• Possess good interpersonal and communication skill.

Job Title: Administrative Professional - Case Management Support

We are seeking a highly organized and detail-oriented Administrative Professional to join our team in providing Case Management Support . The successful candidate will be responsible for facilitating case documentation, administrative follow-ups, and data input. This role is ideal for individuals with experience in social services administration, operations assistance, or case coordination.

Key Responsibilities:

• Support case closure and transfer processes, including coordination with clients and community professionals.
• Handle data input, document uploads, and case system updates.
• Draft and submit emails, referral forms, and closure reports to relevant agencies.
• Provide administrative assistance to ensure smooth transition of cases.
• Coordinate with officers and agencies for triage or client meetings.
• Perform any other duties as assigned by the supervisor.

Requirements:

• Diploma or degree in Social Work or a related discipline.
• 1–3 years of relevant working experience.
• Meticulous and experienced in data handling (Microsoft Word & Excel).
• Able to work independently and as part of a team.
• Prior experience in operations or social service admin support preferred.
• Good communication skills to liaise with internal/external stakeholders.
• Positive working attitude with initiative.

What We Offer:

This role offers an opportunity to work in a dynamic environment and contribute to the success of our team. As a Administrative Professional , you will have the chance to develop your skills and knowledge in case management and administration.

Job Overview:

• The Sales Operations Manager will play a pivotal role in supporting the sales team by providing expert assistance with new business sales, policy services, and case management.

Key Responsibilities:

• Collaborate closely with sales consultants to generate highlights, quotes, and insurer’s illustrations for meetings.
• Ensure seamless support for sales consultants through the entire sales process, from pre-case submission to policy inception.
• Coordinate pre-case submission tasks efficiently, including medical bookings, internal KYC documentation, and insurer’s application forms.
• Handle new business case submissions to different insurers and work collaboratively with sales consultants to ensure smooth policy implementation.
• Manage monthly bank reports to maintain accurate financial records.
• Respond promptly to inquiries from internal and external stakeholders, fostering a culture of excellent customer service.
• Perform ad-hoc duties assigned within the Sales Operations Department as required.

Requirements:

• Minimum Diploma with at least 2-3 years of case management experience, preferably with HNW clients in the insurance broking or insurance industry.
• Exceptional interpersonal skills to effectively communicate with internal and external stakeholders.
• Strong understanding of underwriting requirements to submit cases efficiently and effectively.
• Bilingual proficiency in English and Mandarin to facilitate communication with associates who only speak Mandarin.

Benefits:

• Competitive salary
• Variable bonus
• 18-25 days annual leave
• Medical benefits

Working Hours:

Monday to Friday, 9am to 5:45pm, with two days off per month.