3,036 Care Coordinators jobs in Singapore

• Single Point of Contact. Handle the communication (including written replies) with Retail customers reporting scam on their deposit accounts post initial reporting and investigation. This includes subsequent appeal/complaints (if any) interactions.
• Oversee end-to-end resolution/support of escalated scam cases (complaints & appeals).
• Information Gathering. Collect information from customers, including their financial, medical situation, to assist in the assessment of appeal cases.
• Review and assess appeal cases that are eligible for consideration under goodwill payouts based on a framework and approval matrix.
• Customer Support. Offer compassionate assistance, addressing emotional and financial concerns of affected customers.
• Clear Communication. Explain the Bank resolution outcomes, appeals process and expected timelines, ensuring customers understand their options.
• Regular Updates. Provide ongoing status updates to customers regarding their appeals and investigations.
• Documentation. Maintain thorough records of all customer interactions and reports to support ongoing investigations.
• Coordination with Fraud Team. Relay pertinent information to the fraud investigation team without overburdening them with direct inquiries.

• Bachelor's Degree
• Minimum of 5 to 6 years of customer service experience, preferably in retail banking, fraud prevention, or claims handling. Experience in dealing with financial transactions and fraud-related issues is a plus.
• Familiarity with retail banking products, fraud detection systems, and financial regulations. A solid understanding of how to handle compensation requests and appeals is highly desirable.
• Strong verbal and written communication skills with the ability to communicate complex information in an easy-to-understand manner. Exceptional problem-solving abilities, with a keen attention to detail.
• Experience using CRM systems, case management tools, and basic office software (Word, Excel, etc.). Comfort with digital communication tools (email, chat, phone) and fraud management systems is beneficial.
• Ability to handle sensitive customer situations with care, demonstrating empathy and understanding when customers are upset or distressed.
• A strong commitment to providing outstanding service, with the goal of resolving issues and ensuring a positive customer experience.
• Excellent attention to detail when documenting cases, reviewing account activity, and assessing compensation eligibility.
• Ability to work well in a collaborative environment, sharing information and supporting colleagues to achieve team goals.

We are seeking a dedicated and empathetic Customer Care Representative to assist customers reporting fraud or scam activity on their retail banking accounts, as well as handle customer appeals regarding compensation for financial losses due to fraudulent transactions. The ideal candidate will have strong communication skills, an understanding of retail banking products, and a passion for delivering exceptional customer service while ensuring that each case is treated with the utmost care and attention to detail

• Single Point of Contact. Handle the communication (including written replies) with Retail customers reporting scam on their deposit accounts post initial reporting and investigation. This includes subsequent appeal/complaints (if any) interactions.
• Oversee end-to-end resolution/support of escalated scam cases (complaints & appeals).
• Information Gathering. Collect information from customers, including their financial, medical situation, to assist in the assessment of appeal cases.
• Review and assess appeal cases that are eligible for consideration under goodwill payouts based on a framework and approval matrix.
• Customer Support. Offer compassionate assistance, addressing emotional and financial concerns of affected customers.
• Clear Communication. Explain the Bank resolution outcomes, appeals process and expected timelines, ensuring customers understand their options.
• Regular Updates. Provide ongoing status updates to customers regarding their appeals and investigations.
• Documentation. Maintain thorough records of all customer interactions and reports to support ongoing investigations.
• Coordination with Fraud Team. Relay pertinent information to the fraud investigation team without overburdening them with direct inquiries.

• Bachelor's Degree
• Minimum of 5 to 6 years of customer service experience, preferably in retail banking, fraud prevention, or claims handling. Experience in dealing with financial transactions and fraud-related issues is a plus.
• Familiarity with retail banking products, fraud detection systems, and financial regulations. A solid understanding of how to handle compensation requests and appeals is highly desirable.
• Strong verbal and written communication skills with the ability to communicate complex information in an easy-to-understand manner. Exceptional problem-solving abilities, with a keen attention to detail.
• Experience using CRM systems, case management tools, and basic office software (Word, Excel, etc.). Comfort with digital communication tools (email, chat, phone) and fraud management systems is beneficial.
• Ability to handle sensitive customer situations with care, demonstrating empathy and understanding when customers are upset or distressed.
• A strong commitment to providing outstanding service, with the goal of resolving issues and ensuring a positive customer experience.
• Excellent attention to detail when documenting cases, reviewing account activity, and assessing compensation eligibility.
• Ability to work well in a collaborative environment, sharing information and supporting colleagues to achieve team goals.

We are seeking a highly skilled and dedicated Occupational Therapist to join our team. As an Occupational Therapist, you will play a vital role in helping individuals with physical, emotional, or cognitive disabilities to develop, recover, or maintain the skills needed for daily living and work.

• Conduct comprehensive assessments of patients' needs and abilities to identify areas for improvement.
• Develop personalized treatment plans that address specific goals and objectives, including therapy programs tailored to individual needs.
• Collaborate with multidisciplinary teams to ensure seamless care coordination and effective communication.
• Evaluate and optimize therapy schedules to maximize patient outcomes and satisfaction.

• Bachelor's Degree in Occupational Therapy from an accredited institution.
• Full registration with a professional organization related to occupational therapy.
• A minimum of 2 years of experience working with elderly populations is preferred.

As a valued member of our team, you will enjoy a dynamic and supportive work environment that fosters growth and development. Our organization is committed to delivering high-quality care and services that meet the unique needs of our patients.

Job description:

Being part of the Care Transition team, the Care Consultant plays a vital role in assisting clients and caregivers in navigating the complexities of health and social care systems.

The job scope includes:

• Review and analyse clients' records and aplication history to understand their care related history and status.
• Conducts interviews with clients to gather information on their medical, functional, cognitive, psychological, social, environmental, and financial needs in various settings, including hospitals, clients' homes, and other pertinent locations.
• Perform relevant assessments e.g., interRAI, Residential Assessment Form (RAF), Functional Assessment Report (FAR), Modified Barthel Index (MBI), Abbreviated Mental Test (AMT), Clinical Frailty Scale (CFS) and other relevant assessment tools.
• Leverage on the assessment done by other health professionals such as Mini-Mental State Examination (MMSE), Geriatric Depression Scale (GDS) and other relevant assessment tools, to gather essential information on clients.
• Apply clinical reasoning and critical thinking to interpret assessment findings and identify issues, including red flags that require intervention.
• Collaborate with multidisciplinary teams, including clinicians, social workers, and caregivers, to discuss issues and formulate or refine care plans for optimal outcomes.
• Implement interventions to manage identified issues and red flags, ensuring that clients receive appropriate care and support.
• Share, promote and administer MOH and other agency initiatives, campaigns, programmes, services, schemes and grants and facilitate the application.
• Advocate for clients' and caregivers' preferences and address their expectations while ensuring compliance with clinical and operational guidelines.
• Educate clients and caregivers on managing clients' conditions to enhance their ability to engage in self-care and cope effectively within the community.
• Serve as a resource and point of contact for clients and caregivers, building and maintaining strong relationships.
• Refer clients to appropriate healthcare providers and community care partners based on their needs.
• Assist and contribute as a subject matter expert for the continuous improvement of systems, processes, and services.

Job Requirements

• Professional qualification in Nursing, Social Work, Counselling, Allied Health disciplines or a similar field along with relevant industry experience.
• At least 3 years of experience in related field in acute and/or community healthcare settings in Singapore.
• Knowledge in geriatrics, care coordination, community services and customer services will be an added advantage.
• Proficient in Microsoft Office (Word, Excel, Powerpoint).
• Pro-active work attitude with good interpersonal, communication and organizational skills.
• Exhibit strong critical thinking and problem solving skills while setting priorities.
• Good collaborator who is able to work effectively and harmoniously with internal and external stakeholders.
• Keep abreast on the various clinical assessment tools, community services and schemes.
• Able to work independently, multitask effectively under pressure and highly adaptable to changes.
• Able to comply to process/manuals, advisories, guidelines, policies, legislations/Acts relevant to healthcare and the area of work.
• Candidate may be required to carry out the above-mentioned duties in AIC HQ or hospital setting.

Job Responsibilities:

1) To act as a local, accessible point of contact in agreed areas (east region):

• Build individual, family and community capacity and resilience through providing advice, information, connections and practical short-term support to anyone in the local community; and
• Build long-term relationships with between 40 to 60 individuals along with their families and carers to further their emotional growth.

2) To build strong partnerships with communities, agencies and services (including multi-disciplinary teams) to develop and increase their capacity to meet people's needs and those of their families and caregivers.

Connecting people (60%)

• To build and maintain effective working relationships with individuals, families and communities in a local area to explore not only what that good life look like but how to make it happen through developing local solutions to meet their goals.
• To exercise appropriate judgement and tact to provide just enough support to individuals and their families
• To promote opportunities for involvement, participation and contribution of individuals in a variety of ways.
• To support access to accurate, timely and relevant information and assist individuals, families and communities to access information through a variety of means.
• To promote self-advocacy and provide advocacy support, as required.
• To build and maintain effective partnerships with a wide range of colleagues and partners contributing to effective practice.

Community development and capacity building (15%)

• To actively develop partnerships with individuals, families, local organizations in the community and the broader community to promote more opportunities for contribution and build a more inclusive community.
• To develop and maintain a clear understanding of local community strengths, resources, connections, gaps and opportunities.

Administration and information management (10%)
- Organize and contribute administrative records in line with the policies and for the effective operation of the programme and team
- Ensure proper records are maintained for all introductions in the local area
- Provide any information and data for programme's reporting purposes Ensure the principles and practice of local area coordination are understood and communicated appropriately to individuals, families, communities, colleagues and partners
- Prepare appropriate reports and monitoring data to support programme evaluation, and to present information and provide advice within own area of expertise to support and influence decision making

Professional development and supervision (15%)

• Undertake training and development related to the position
• Participate effectively in supervision, performance and development process and reviews, team meetings, working groups and other meetings as required, with a view to ensuring personal and organizational continuous improvement
• Pursue development opportunities as agreed with the supervisor, and utilize the learning from these opportunities in practice Participate in the training of new employees, colleagues, and partner agencies where required to support the development of local area coordination

Job Requirements:

• Degree in any related disciplines, preferably healthcare or social work related.
• A minimum of 5 years' experience in healthcare, social services, or community services. Case Management experience is a preferred but not essential.
• Experience in positively engaging with individuals and families from diverse backgrounds and with differing needs and abilities, while maintaining a non-judgmental, person-focused approach.
• Knowledge of policies across health and social care services for people of all ages
• Excellent communication and negotiation skills to build and nurture trusting relationships and partnerships with a range of people and organizations at a personal, service and community level
• Experience of setting goals, managing own work and competing priorities, using initiative and exercising judgment

Interested applicants, please email your updated CV to for more information.

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel No: R

EA Personnel Name: Lim Ruo Yi, Rachel

Company EA license No.: Recruit Express Pte Ltd (99C4599)

Brahm Centre is a registered mental health charity dedicated to promoting happier and healthier living through holistic programs. We empower indivduals to create their own happiness. We are a full member of the National Council of Social Services and an Institution of Public Character.

We offer science-based mindfulness programs to enhance mental well-being.

We have a care management team supported by trained volunteers. Working with the Agency for Integrated Care, the Ministry of Health and healthcare and educational institutions, we support the community through health education, case management, counselling services and outreach. We offer wellness programs and art courses designed to enhance overall well-being.

Job scope

• Conduct outreach efforts to raise awareness about mental health and dementia in the community.
• Identify and support individuals at risk of mental health conditions through screenings and early interventions.
• Provide case management, basic emotional support, psychoeducation, and link clients to appropriate healthcare or social services.
• Work closely with healthcare professionals, social service agencies, and grassroots organizations to ensure holistic care.
• Maintain proper documentation of client interactions and case progress timely.

Requirements

• Has a passion in community work.
• Good communication and organizational skills.
• Basic proficiency in Microsoft Office and computer usage.
• Ability to speak Chinese and dialects will be an added advantage.

About Company:
Our client is a premier home care service center dedicated to providing exceptional care and support to individuals in the comfort of their own homes. With a team of highly trained professionals, they offer personalized care solutions tailored to each individual's unique needs, fostering independence and enhancing quality of life.

Job Description:
- Attend to calls and manage daily enquiries/and as assigned, including contacting potential clients via phone to understand their needs and share information about company products and services
- Coordinate and facilitate care for the Care Recipients through comprehensive assessment, evaluation, planning, and implementation
- Establish rapport and work collaboratively with the Care Recipient’s family, Physician, Nurses, and respective Care team members to develop personalised care plans and ensure high quality service
- Coordinate, plan and participate in home visits and schedule sessions for both the Care team members and the clients
- Communicate the Care Recipient’s needs and care to the respective Care team member and follow up accordingly
- Document and maintain assessments, plans and outcomes promptly and accurately for the team and update the relevant system
- Monitor and follow up with the Care team to ensure that the reports are sent to Clients in a timely manner
- Provide guidance and support to Care team members to facilitate smooth and effective communication with the clients
- Conduct regular follow-ups with the Care team and Care Recipients’ families to evaluate progress and support continuity of care
- Coordinate, handle and follow up on clients’ service agreements and payments-related invoices with the Finance team
- Assist and participate in company events, roadshows, educational talks and training workshops
- Perform any other duties as may be assigned from time to time

Job Requirements:
- Diploma in a related discipline with relevant work experience.
- Proficient in Microsoft Word and Excel
- Strong verbal and written communication skills
- Excellent interpersonal and written communication skills
- Self-motivated, with excellent social skills and the ability to network with a wide range of professionals
- Problem-solving abilities.
- A team player with a passion for patient care, a willingness to learn, and a positive, collaborative attitude
- Minimum of 2 years of experience in healthcare, social services, or the hospitality service sector

Compensation:
- 5.5 days; Working hours: Mon to Fri 9am - 6pm, Sat 9am - 1pm

• Healthcare institution
• Location: West (Various locations)
• 5.5 day work week
• Salary up to $2,600 + AWS + Variable bonus + benefits
• 1 year contract renewable/convertible

Responsibilities

• Assist the care management team in coordinating and providing care activities for patients.
• Perform basic preventive health screening and health assessments as required i.e. vision testing, blood glucose test.
• Make appropriate referrals to care managers for lifestyle modification education such as smoking cessation, weight management according to patients' health needs.
• Provide health education to patients on home monitoring devices eg. home blood pressure, glucose and weight monitoring as well as the use of Healthhub portal.
• Required to document all care activities rendered to patients accurately.
• Using IT systems to track patients' appointments, laboratory tests and workshops, vaccination needs, and recall or reschedule defaulted appointments.
• To participate in Quality Improvement, Patient Safety and Research activities and assist with other data collation required from time to time
• Assist in planning, organizing and coordinating workplace health promotion activities for staff
• Perform any other duties as assigned by supervisors.

Requirements

• Nitec / Diploma with qualification in Health Promotion or Sciences an advantage
• Working experience in healthcare industry preferred
• Proficient in Microsoft Office applications - Excel, Word, PowerPoint
• Savvy in navigating IT programs
• Self-motivated and has interest in patient care
• Good communication and coordination skills

HOW TO APPLY:

We would like to invite interested applicants to submit their resume online by clicking the "Apply Now" button or email your detailed resume to

By submitting an application or your resume, you are deemed to have consented to Dynamic Human Capital Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice ). You acknowledge that you have read, understood, and agree with the terms in our privacy notice.

We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Tiong Kai Yuen Noreen

Registration No: R

EA Licence No: 12C6253

Job Scope:

• Assist the care management team to provide basic health measurement for patients.
• To contribute to achieving clinical outcomes for preventive health screenings and reduce readmission and escalations to tertiary care.
• Assist in developing and coordinating patient care programs.
• Provide suggestion regarding suitable lifestyle modification education (eg: Weight management program) according to patient's condition and needs.
• Provide basic health education to improve patients' knowledge on lifestyle management, social and physical activities.
• Coordinate workplace health promotion activities
• Ad hoc duties as assigned

Job Requirements:

• Minimum Nitec / Diploma
• Qualification in health promotion will have an advantage
• Preferably with some working experience in healthcare
• Good communication and interpersonal skills
• Proficient in MS Office

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities

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JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Choong Yi Han

EA Personnel Reg No: R