3,335 Call Center Agent jobs in Singapore

Customer Service Specialist

1. Maintaining a positive, empathetic, and professional attitude toward customers.

2. Responding promptly to customer inquiries on general and transactional enquiries

3. Communicating with customers through various channels.

4. Acknowledging and resolving customer requests.

5. Customer outreach to encourage the use of digital services.

6. Consistently deliver high quality service to our customers to achieve total customer satisfaction without

compromising risk standards.

7. Collaborate with stakeholders to resolve all customer queries and requests.

8. Able to multi-task while speaking to customers and toggle between system application screens in a fast-

paced environment.

9. To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery

10. To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

11. Operating Hours are from 8.30am – 8.30pm, on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.

About the Company

U3 Infotech is a Technology Solutions, Managed Services, and Talent Management Solutions company with over 2 decades of experience in the APAC region since 2002. Our clients include Fortune 100, MNCs, Leading Regional Organisations, Government organizations, and Startups. We work with clients across Banking, Insurance, Bio-Science, Pharmaceutical, Healthcare, Engineering, Product, and Supply Chain domains.

We have been growing rapidly through value creation, solving complex problems, and addressing the opportunities of our clients' businesses. We differentiate ourselves through our deep commitment at all levels, entrepreneurial mindset, outcome-driven approach, and financial resources.

If you are interested in this role, send us your CV to

Job Type: Contract

Contract length: 12 months

Pay: $3, $4,000.00 per month

Key Responsibilities

• Driver Management: Oversee and manage a group of drivers via a call center set up providing timely responses to their inquiries via chat, call.
• General Support, Sales / Offerings Sharings, Upcoming Events/ Activities
• Cross-Team Collaboration: Work closely with internal teams and other verticals to ensure smooth operations and timely resolution of driver-related issues.
• Driver Engagement: Support engagement events and program launches aimed at enhancing driver-partner relationships and experiences.
• Face-to-Face Support: Provide personalized, in-person assistance to drivers, addressing their concerns and ensuring their satisfaction.

The Talent

• Customer service experience, ideally with experience with live chat, email support, and/or phone systems
• Proficiency with spreadsheets and documentation tools (Excel, Google Sheets, Docs)
• Flexible and adaptable to dynamic operational needs.

Next Step

• Drop your resume and contact us to follow-up, or send your resume to
• Email Topic: Customer Service (Tech)
• Only shortlisted candidates will be contacted

Isaac Tan Yang En

EA Licence No: 91C2918

Personnel Registration No: R

Responsibilities:

• Answer inbound calls and provide information pertaining to queries, complaints & feedback
• Manage & resolve customer's complaints & feedback
• First contact resolution of all cases handled
• Project a positive and helpful attitude to external and internal customers
• Ensure Standard Operating Procedure (SOP) is properly carried out

Requirements:

• Minimum O Level
• Proficient in relevant computer applications
• Knowledge of Customer Service principles and practices
• Relevant experience in Call Center for at least 12 months is REQUIRED
• Good data entry and typing skills
• Good credit in O Level MANDARIN or equivalent standard, due to the nature of the work having to deal with Mandarin only speaking customers is a MUST.
• Singaporeans Only

Additional Information:

• 5.5 working days (Mon-Fri: 9am to 6pm; Sat: 9am to 1pm); 44 hours per week
• Contact Centre environment
• Working Location - WFH after completion of 1 to 1.5 months of training
• Training of 1 to 1.5 months will be conducted at the office in Tampines St 92

Join our team in one of the largest banks in Asia as a call center agent Gain valuable experience and new opportunities to expand your skillsets, plus an attractive allowance

• Contract: 12 months subject to renewal
• 3-month training provided in East location
• Working location: East or West (Choose preferred)
• 5 working days per week (4 weekdays & 1 weekend)
• Only PM Shift available
• Basic pay ranges from
• Additional allowance for shift work: $1000

Job responsibilities

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner
• Ability to understand customers' needs and provide appropriate solutions and attention
• Consistently deliver quality service to our customers to achieve total customer satisfaction
• Solicit customers feedback and identify problem trends for improvement actions

Job requirements:

• Be customer service oriented
• Previous customer service experience for 5+ years preferred

Kindly note that only shortlisted candidates will be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd

RCB No E

EA License No. 01C4394

EA Registration No. R Chong Mun Yee)

Key Responsibilities

• Driver Management: Oversee and manage a group of drivers via a call center set up providing timely responses to their inquiries via chat, call.
• General Support, Sales / Offerings Sharings, Upcoming Events/ Activities
• Cross-Team Collaboration: Work closely with internal teams and other verticals to ensure smooth operations and timely resolution of driver-related issues.
• Driver Engagement: Support engagement events and program launches aimed at enhancing driver-partner relationships and experiences.
• Face-to-Face Support: Provide personalized, in-person assistance to drivers, addressing their concerns and ensuring their satisfaction.

The Talent

• Customer service experience, ideally with experience with live chat, email support, and/or phone systems
• Proficiency with spreadsheets and documentation tools (Excel, Google Sheets, Docs)
• Flexible and adaptable to dynamic operational needs.

Next Step

• Drop your resume and contact us to follow-up, or send your resume to
• Email Topic: Customer Service (Tech)
• Only shortlisted candidates will be contacted

Isaac Tan Yang En

EA Licence No: 91C2918

Personnel Registration No: R

Location: Greenwich (Pickup available at Kovan, Serangoon and Woodlands)

Duration: 1 year contract

Working Hours:

Any 5 days work week, rotating shift including weekends (Sat/Sun) and public holidays

Rotating Shift Timings:

8am to 5:30pm

8:30am to 6pm

2:30pm to 12am (Transport claims provided)

11:30pm - 9am (Estimated about 10 per year)

Salary: $2600/month

Responsibilities:

• Handle inbound and outbound calls, addressing inquiries, resolving complaints, and providing information about products or services in a clear and professional manner
• Document call details, update information, and maintain accurate records of interactions, while ensuring adherence to company policies and procedures.

Jessie Hoe Huey Miin

R

99C4599

Our client is a reputable healthcare institution committed to providing high-quality, patient-centered services. Their Contact Centre plays a vital role in delivering timely support and assistance to patients and the public, ensuring a smooth and reassuring healthcare experience.

Join a passionate and dedicated team at our Group Contact Centre, where your core mission is to assist and support patients and the general public through professional and empathetic communication. You'll thrive in a dynamic environment while making a positive difference in people's lives daily.

• Deliver exceptional customer service by understanding and addressing caller needs.
• Provide accurate and timely information and assistance for general enquiries.
• Schedule or reschedule appointments based on requests.
• Handle hotline administrative tasks, including emails, referral requests, and emergency activations.
• Liaise and coordinate with other departments to resolve requests effectively.

We welcome individuals who are committed to excellent service and enjoy helping others.

You'll be a great fit if you:

• Communicate confidently in English and your Mother Tongue (spoken and written).
• Prior experience in a call center / customer service setting will be advantageous.
• Have a warm, pleasant personality and enjoy interacting with people.
• Stay calm under pressure and can manage multiple tasks effectively.
• Are comfortable using a computer and have good typing skills.
• Are open to working on rotating shifts, including nights, weekends and public holidays.

• Attractive Salary & Incentives: Enjoy a competitive base salary with shift allowances, AWS, and performance bonuses.
• Generous Leave & Benefits: Includes annual leave, family care leave, and comprehensive healthcare coverage.
• Comprehensive Training: Full onboarding and continuous learning to support your success.
• Career Growth Opportunities: Clear development pathways within a dynamic and meaningful role.
• Balanced Work Schedule: 5-day work week with supportive, collaborative colleagues.

Be part of a team that values empathy, excellence, and growth. Join us in delivering care beyond the call

Sean Chi (R

Hey Rocket Pte Ltd (EA 21C0816)

Key Responsibilities:

• Handle outbound and inbound calls from individuals regarding bills and related inquiries with professionalism.
• Provide assistance and information on billing processes, payment options, and insurance claims.
• Ensure accurate documentation of conversations and transactions in our systems.
• Collaborate effectively with team members to resolve issues and improve customer experience.

Requirements:

• Proven experience in customer service or call center environments preferred.
• Excellent communication skills and a courteous phone manner.
• Ability to multitask effectively and toggle seamlessly between screens to perform tasks is necessary.
• Strong attention to detail and organizational skills.
• Proficient in Microsoft Office applications (MS Word & Excel)
• Candidate must possess at least Higher secondary/Pre-U/A level/College, Professional Certificate or equivalent

Job Types: Full-time, Permanent

Pay: $2, $3,000.00 per month

Work Location: In person

EXEO Global Pte Ltd is the global headquarters facilitating the operational and strategic management of overseas subsidiaries for Tokyo Stock Exchange Prime Market listed EXEO Group, Inc in Japan.
The Role
Responsibilities
Plan & coordinate the Preventive Maintenance schedule with customers & Field Engineers. Escalate to CS Delivery Manager for non-compliance.
Dispatch Field Services Engineers (FSE’s) and assign service orders based on the advice of the FSE on helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
Prepare billing for the completed Preventive Maintenance
Generate Reports using excel ,vlookup and pivot table
Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
Any adhoc duties assigned by Team Lead from time to time
Ideal Profile
Requirements
Possess good communication and interpersonal skills.
At least 2 years of relevant experience
Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table and vlookup)
Able to multi-task in fast pace environment
Positive attitude, the enthusiasm to learn and the ability to work in a team
What's on Offer?
Work location: Toa Payoh
#J-18808-Ljbffr