3,862 Call Center Agent jobs in Singapore

Join to apply for the Call Center Agent (Japanese Speaking) role at DHL Supply Chain .

About Us
At DHL, people mean the world to us. We aim to attract and retain the best talent globally, providing opportunities for personal and professional growth. We value the unique contributions of our employees and are proud to build a leading logistics company.

Under DHL Supply Chain, we offer customized logistics solutions including supply chain management, warehousing, distribution, and value-added services to help our customers achieve better results daily.

Responsibilities

• Serve as the primary contact for users of the Integrated Logistics solutions for DHL advantaged customers.
• Handle customer orders and requests professionally, coordinating with staff and vendors for order fulfillment.
• Provide excellent service, identify and resolve customer issues satisfactorily.
• Manage service performance and reporting. Training will be provided for selected candidates.

Requirements

• Fluent in English and Japanese for effective communication with associates.
• Excellent interpersonal, communication, and customer service skills.
• Proficient in MS Office.
• Decisive, able to multitask, and committed to service excellence.
• Proactive in responding to customer needs.
• Ability to work in a fast-paced environment, including shifts, weekends, or public holidays.
• Strong team player.

We foster a diverse and inclusive workplace where all employees are valued and empowered. We encourage applications from individuals of all backgrounds, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or other characteristics.

Additional Information

• Seniority level: Internship
• Employment type: Temporary
• Job function: Other
• Industries: Transportation, Logistics, Supply Chain and Storage

We are a leading laptop repair company specializing in high-quality hardware and software solutions for all major Windows laptop models. Our team is dedicated to providing exceptional customer service and expert technical support. We are looking for a dynamic Help Desk & IT Support Sales Consultant to join our growing team

As a Help Desk & IT Support Sales Consultant, you will play a key role in diagnosing technical issues, performing laptop repairs, and driving sales through excellent customer engagement. You will interact with customers both face-to-face and via phone, providing expert advice and ensuring top-notch service.

• Diagnose & Repair: Identify hardware/software issues in laptops and conduct high-quality repairs independently.
• Technical Expertise: Disassemble and reassemble various Windows laptop models with precision.
• Customer Service: Build strong relationships with customers, ensuring a smooth and positive repair experience.
• Sales & Consultation: Recommend repair solutions, upsell services, and close sales with strong persuasion skills.
• Problem-Solving: Troubleshoot technical issues efficiently and provide clear explanations to customers.
• Team Collaboration: Work closely with technicians and support staff to ensure seamless service delivery.

• Minimum 2 years of experience in sales or customer-facing roles (preferably in mobile/laptop repair).
• Strong knowledge of Windows laptop hardware/software troubleshooting and repair.
• Ability to diagnose, disassemble, and repair laptops independently.
• Excellent communication, negotiation, and presentation skills.
• Customer-focused mindset with strong problem-solving abilities.
• Ability to thrive in a fast-paced, target-driven environment.

• Salary: 2,500–3,000/month (Base Salary)
• Annual Leave: Up to 10 days
• Medical Leave: Up to 14 days
• Health Insurance
• Supplemental Pay: Commission-based incentives

• On-Site Position (No Remote Work)

Interested candidates can send their resume to:

Email:

WhatsApp: +65 9826 6901

Join our team and be part of a company that values expertise, customer satisfaction, and growth

We are seeking a proactive customer support to support our sales department in achieving targets and delivering excellent service. The role involves assisting with customer inquiries, preparing quotations, processing orders, and maintaining accurate sales records. You will also help coordinate promotional activities, monitor inventory, and provide administrative support to the sales team.

Requirements:

Sales/marketing background preferred

Strong communication and organizational skills

Proficient in MS Office and basic sales software

Ability to work well in a fast-paced environment

Join us to grow your career in a dynamic sales environment

We are seeking an experienced IT Support Professional to join our team. As a key member of our organization, you will play a critical role in providing technical assistance and support to our clients.

Main Responsibilities:

• Provide multi-channel support by handling customer inquiries via various mediums including hotline, email, online forms, chatbot, portal, and case management system.
• Perform basic troubleshooting in accordance with standard operating procedures (SOPs) and user guides.
• Escalate complex or unresolved issues to the appropriate teams, ensuring timely resolution within the defined Service Level Agreement (SLA).
• Maintain accurate and timely records of all customer interactions and follow-ups in the CRM system.
• Monitor and highlight recurring issues or trends to the team leader for proactive resolution.

Requirements:

• ITE, NITEC, or Diploma in Computer Science or a related field.
• Minimum 2 years of experience in a Technical Helpdesk or IT Support role.
• Prior experience supporting government-related projects.
• Strong verbal and written communication skills.
• Familiarity with firewall configurations, IP address whitelisting, and basic networking concepts would be an added advantage.
• Detail-oriented with a high level of accuracy in logging and managing customer interactions.
• Proactive in identifying and escalating recurring issues or potential problem trends.

IT Support Role Overview

We are seeking a highly skilled IT Support Specialist to join our team. As the primary point of contact for user support related queries, you will play a crucial role in ensuring the smooth operation of our infrastructure.

Your key responsibilities will include participating in and implementing infrastructure projects, monitoring infrastructure stability, and documenting incidents and service requests.

You will also be responsible for taking internal and external calls, resolving and escalating user requests, and providing statistical reports about support cases and incidents.

To excel in this position, you should have a strong foundation in Computer Science or Information Technology, 1-2 years' experience in user support and helpdesk duties, excellent problem-solving and system troubleshooting skills, and outstanding interpersonal and communication skills.

Key Qualifications:

• Diploma or above in Computer Science, Information Technology or relevant discipline
• 1-2 years' experience in user support and helpdesk duties
• Strong problem solving and system troubleshooting skills
• Good interpersonal and communication skills

Job Summary

Our team is seeking a skilled Help Desk Professional to provide technical support and assistance to our employees.

About the Role

The successful candidate will be responsible for delivering high-quality IT services, ensuring timely resolution of technical issues, and providing excellent customer service. Key responsibilities include:

• Providing L1 and L2 on-site / remote IT support and fulfilling service requests for employees in all locations.
• Performing asset tracking of all corporate devices from purchase to disposal.
• Being responsible for end-to-end process for all new tickets in the ESM tool, incoming phone calls, Teams messaging to the Service Desk, including but not limited to providing first call resolution, logging of ticket, escalation of ticket, regular following up with users and tracking the closure of tickets within agreed SLA.

Requirements

To be successful in this role, you will need:

• At least 5 years of experience in a service desk or technical support role, with exposure to a variety of devices and applications in a corporate environment.
• Experience as system engineer/system administration.
• Proficiency in using ESM tools such as ServiceNow.

Skills and Qualifications

The ideal candidate will possess strong technical skills, excellent communication and problem-solving abilities, and a passion for delivering exceptional customer service. Key skills and qualifications include:

• Troubleshooting
• Asset Tracking
• Laptops
• Active Directory
• VIP
• Information Technology
• Logging
• Windows OS
• Service Desk
• Windows
• System Administration
• AV
• Team Lead
• ITIL
• Technical Support

What We Offer

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package.

Contact Information

For more information about this opportunity, please refer to the solutions/knowledge in the IT Service Desk playbook for reference and to facilitate self-service troubleshooting by our users.

The ideal candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment. They will be strongly team-focused and have proven communication skills.

• Answer contacts promptly and professionally.
• Log/validate all contacts Call Handling Database.
• Resolve a high percentage of customer problems using the relevant tools and systems.

We are looking for someone who is flexible and willing to work variable shift patterns. Ideally, candidates will have previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers.

Key Responsibilities:

1. Manage end-to-end all calls logged, providing regular updates to customers on call status.
2. Complete follow-on actions as appropriate.
3. Invoke Escalation Procedures within defined time frames.

Requirements:

• Diploma or degree in any discipline.
• Some basic IT knowledge, preferably in desktop support.
• Ability to communicate at all levels, both technically and non-technically.
• Professional and confident.

Additional Skills:

• Excellent communication (written and oral) and listening skills.
• Strong customer focus with prior experience in a customer service role.
• Strong interpersonal skills.
• Analytical and diagnostic skills.

This role is ideal for individuals who possess excellent communication skills and enjoy assisting others. The primary responsibility of this position involves engaging with customers to resolve their queries and provide them with the best possible solutions.

• Interact with customers through various channels, including phone calls and emails, to address their concerns and offer assistance.
• Respond promptly to customer inquiries and resolve issues in a timely manner.
• Maintain accurate records of customer interactions and follow up on resolved issues to ensure customer satisfaction.

• Possess strong problem-solving skills and be able to think critically.
• Excellent verbal and written communication skills are essential for this role.
• Proficient in using computer software, particularly Microsoft Office applications.

• A dynamic and supportive work environment that encourages teamwork and collaboration.
• Ongoing training and development opportunities to enhance your skills and knowledge.

We are committed to providing our customers with exceptional service and support. As a Customer Support Representative, you will play a vital role in achieving this goal.