4,420 Call Center Agent jobs in Singapore

About the role

We are seeking a Customer Service Advisor to join our client's (Bank Sector) dynamic call centre team serving their existing customers (non-sales) in the areas of anti-financial crime; bank account services; cards services; online digital banking. In this full-time role based in the Singapore Central Region, you will be responsible for providing exceptional customer service and support to our clients' customers through a range of communication channels.

Training Program Details

• There will be an initial 6 - 7 weeks training program whereby you will be required to pass a On the Job Training, Role-Play, Theory Assessment (on different banking products/services/CRM System Usage/Business Processes) in order to be posted to your work teams (2 attempts given).

• Minimum attendance required (95%) in order to pass the training program.

Shift Timings Weekends Shift:

Working Hours : 5 working days, 1 rest day and 1 off day per week, 42.5 hours per week, Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between, Rest Day and Off Day : Scheduled by Client (2 non-consecutive off-days per week, example: 1 weekday & 1 weekend depending on work schedule), Or otherwise advised by the Client

What you'll be doing

• Respond to inbound customer enquiries and requests via phone, email and chat in a professional and efficient manner
• Assist customers with a variety of banking-related tasks such as account management, product information, and troubleshooting
• Identify customer needs and offer appropriate solutions or referrals
• Maintain accurate records of customer interactions and follow up as needed
• Contribute to the continuous improvement of customer service processes and procedures
• Provide a positive customer experience that aligns with the company's brand and values

What we're looking for

• Proven experience in a customer service or call centre role, preferably within the banking or financial services industry
• Strong communication and interpersonal skills with the ability to engage with customers from diverse backgrounds
• Excellent problem-solving and decision-making abilities to handle a variety of customer enquiries
• Proficient in using computer systems and various software applications
• Flexible and adaptable to work in a fast-paced, dynamic environment
• Commitment to providing exceptional customer service and a desire to exceed customer expectations

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About us: D L Resources Pte Ltd is a leading provider of IT Professional Services & Banking outsourced staffing solutions, serving a diverse portfolio of clients across various industries including Financial Services Institutions, Banks & MNCs.

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Interested candidates may reach out directly to our recruiters (Law Bing Yee | EA License No. 24C2333 EA Personnel No. R

Job Types: Full-time, Contract

Contract length: 12 months

Pay: $2, $4,000.00 per month

Education:

• Local Polytechnic Diploma (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Customer Service Specialist

1. Maintaining a positive, empathetic, and professional attitude toward customers.

2. Responding promptly to customer inquiries on general and transactional enquiries

3. Communicating with customers through various channels.

4. Acknowledging and resolving customer requests.

5. Customer outreach to encourage the use of digital services.

6. Consistently deliver high quality service to our customers to achieve total customer satisfaction without

compromising risk standards.

7. Collaborate with stakeholders to resolve all customer queries and requests.

8. Able to multi-task while speaking to customers and toggle between system application screens in a fast-

paced environment.

9. To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery

10. To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

11. Operating Hours are from 8.30am – 8.30pm, on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.

About the Company

U3 Infotech is a Technology Solutions, Managed Services, and Talent Management Solutions company with over 2 decades of experience in the APAC region since 2002. Our clients include Fortune 100, MNCs, Leading Regional Organisations, Government organizations, and Startups. We work with clients across Banking, Insurance, Bio-Science, Pharmaceutical, Healthcare, Engineering, Product, and Supply Chain domains.

We have been growing rapidly through value creation, solving complex problems, and addressing the opportunities of our clients' businesses. We differentiate ourselves through our deep commitment at all levels, entrepreneurial mindset, outcome-driven approach, and financial resources.

If you are interested in this role, send us your CV to

Job Type: Contract

Contract length: 12 months

Pay: $3, $4,000.00 per month

Company

Snaphunt Pte Ltd

Designation

Home Based Call Center Agent

Date Listed

19 Aug 2025

Job Type

Entry Level / Junior Executive

Full/Perm

Job Period

Immediate Start, Permanent

Profession

Customer Service / Communications

Industry

Consultancy

Location Name

Singapore

Allowance / Remuneration

$500 - 1,000 monthly

Company Profile

Our client is a full-service Online Marketing and Digital Public Relations firm dedicated to helping business owners grow their business to the next level by leveraging online video, social media and unconventional marketing strategies.

Job Description

• Opportunity within a company with a solid track record of performance
• Attractive Salary & Benefits
• Opportunity to make a positive impact

The Job

You will be responsible for :

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
• Identifying opportunities for new business development through following up on leads and conducting research on target clients.
• New business generation by meeting potential clients to understand needs and providing relevant solutions.
• Managing the sales process to close new business opportunities.
• Building strong relationships with the existing portfolio of clients.
• Meeting and exceeding weekly and monthly activity and revenue targets.

Ideal Candidate

You must have:

• You must have call center experience (6 months and above)
• Speak and write good English
• Your own computer, Microsoft office suite, telephone and reliable internet service
• Excellent computer and typing skills
• Good interpersonal and communication skills
• Must be well organized and detail oriented
• Be teachable

Ref: E3Z59M6FLN

Application Instructions

Apply this role at

Agent Note This position is posted on behalf of a client by a third party agent.

Location: Greenwich (Pickup available at Kovan, Serangoon and Woodlands)

Duration: 1 year contract

Working Hours:

Any 5 days work week, rotating shift including weekends (Sat/Sun) and public holidays

Rotating Shift Timings:

8am to 5:30pm

8:30am to 6pm

2:30pm to 12am (Transport claims provided)

11:30pm - 9am (Estimated about 10 per year)

Salary: $2600/month

Responsibilities:

• Handle inbound and outbound calls, addressing inquiries, resolving complaints, and providing information about products or services in a clear and professional manner
• Document call details, update information, and maintain accurate records of interactions, while ensuring adherence to company policies and procedures.

Jessie Hoe Huey Miin

R

99C4599

Location: Greenwich (Pickup available at Kovan, Serangoon and Woodlands)

Duration: 1 year contract

Working Hours:

Any 5 days work week, rotating shift including weekends (Sat/Sun) and public holidays

Rotating Shift Timings:

8am to 5:30pm

8:30am to 6pm

2:30pm to 12am (Transport claims provided)

11:30pm - 9am (Estimated about 10 per year)

Salary: $2600/month

Responsibilities:

• Handle inbound and outbound calls, addressing inquiries, resolving complaints, and providing information about products or services in a clear and professional manner
• Document call details, update information, and maintain accurate records of interactions, while ensuring adherence to company policies and procedures.

Jessie Hoe Huey Miin

R

99C4599

Overview

Call Center Agent (Outbound Call)

Salary: $2000 - $3000 + Commission

Working Hours: Monday - Friday (9am - 6pm)

Location: Bukit Merah Central

• Handling inbound calls on payment related to hospital bills
• Making outbound calls to follow up on payment related to hospital bills
• Receivables management
• General customer service duties
• Handle patient enquiries, provide billing information to patients
• Sending statement of accounts

• Relevant experiences
• Proficient in Microsoft Office applications (MS Word & Excel)
• Candidate must possess at least Higher secondary / Pre-U /A level / College, Professional Certificate or equivalent

CHUAH ZHI XING | Reg No: R

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Revenue Management & Rolling Forecast

• Review monthly Profit & Loss (P&L) statements, investigate abnormalities, and ensure accuracy.
• Analyze and report monthly Gross Profit (GP) by product line; circulate reports to Product Managers.
• Verify revenue classification to ensure accurate booking under respective business categories.
• Prepare and submit monthly rolling forecasts; analyze variances against prior submissions and highlight gaps.

Rebate & Financial Planning

• Calculate estimated rebates prior to year-end and confirm sufficient accruals with Finance.
• Estimate rebates for the upcoming year based on channel budget revenue; propose accrual percentages and prepare internal memos for approval.
• Coordinate with Finance to ensure accruals are completed by January each year.
• Perform Breakeven Revenue Calculations to support business planning, including analysis of fixed costs, variable costs, and contribution margins.
• Prepare and submit monthly EMP reports.

Budgeting & Strategic Planning

• Support budget preparation, including fixed assets, expenses, allocations, headcount, GP%, and P&L.
• Manage rolling headcount adjustments across inter-country transfers.
• Develop and deliver presentation materials for strategic and budget planning sessions.

Sales Operations & Forecasting

• Provide weekly updates on estimated revenue for Singapore and Malaysia.
• Support sales forecasting and monitor rolling submissions, highlighting key variances.
• Coordinate with sales teams and management to align forecasts with strategic targets.

CRM, CRM Service & Customer Engagement

• Monitor CRM progress updates for BP, SI, and SP; provide issue resolution guidance.
• Participate in weekly CRM solution meetings and contribute comments in SMP.
• Serve as CRM service seed trainer and primary contact for related issues.
• Provide service quotations to customers, including verification of warranty status.
• Act as primary contact window for SEA IABG Partner Management and partner-related matters.

Spare Parts & Service Management

• Calculate and manage safety stock levels for spare parts.
• Define and apply appropriate Return Material Authorization (RMA) types for various cases.
• Act as the contact window for global service matters, including RMA cases, quality concerns, and training.

Meetings & Coordination

• Organize key meetings, including monthly reviews, annual KPI reviews, strategy planning, budget planning, and ad hoc sessions.

System Implementation & Testing

• Actively participate in system testing for new implementations, including SAP, CRM Service, and other platforms.

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, or related field; Master's degree preferred.
• Proven experience in revenue management, financial planning, sales operations, or commercial operations.
• Strong knowledge of P&L analysis, forecasting, rebate accruals, and CRM systems.
• Proficiency in SAP, CRM platforms, and MS Office (Excel, PowerPoint).
• Excellent analytical, organizational, and communication skills.
• Ability to collaborate effectively across sales, finance, and operations functions in multiple countries.
• Experience in spare parts/service management is an advantage.

Competencies

• Financial & Business Acumen
• Strategic Thinking & Planning
• Cross-functional Collaboration
• Attention to Detail & Accuracy
• Problem-solving & Decision-making
• Customer Engagement & Service Orientation
• Sales Forecasting & Commercial Excellence

SwimitRight is hiring a Full time Customer Support role in Geylang, Singapore. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning, Afternoon
• Tuesday: Morning, Afternoon
• Wednesday: Morning, Afternoon
• Thursday: Morning, Afternoon
• Sunday: Morning, Afternoon
• Expected salary: $600 - $650 per month

Join Writers Studio as a Customer Success and Sales Officer We are looking for a proactive and enthusiastic individual to join our team.

Job Description

• Provide customer service to new, existing and potential clients.

• Optimising sales by working with director to maximise the slots to sell. Ensuring that all sales products are made aware to customers to increase sales opportunities, this may include cross-selling between products.

• Attend training on sales mechanics and integrating them into daily sales approaches.

• Attend to enrolment enquiries for pre-sales.

• Conduct induction calls to new customers. After the first lesson or trial lessons, do follow up calls.

• Usher and induct newly enrolled students, providing them with enrolment package, briefing, arranging teachers to call customers for feedback after first lesson.

• Arrange PTMs on a regular basis and keep record of PTM feedback.

• Arrange events for parents with other officers to facilitate sales and renewals.

• Attend to negative and positive feedback from customers, and work with the director to retain and address withdrawal cases.

• Attend sales meetings as and when they are scheduled, and weekly marketing meetings.

• Assist with Library duties include loans and returns only.

• Manage the cleanliness of the Student Activity Zones, Consultation Room, Shoe deposit area based on company policies.

• Maintain the policies of the Student Activity Zone and library to ensure students not do damage to property and oversee their safety.

• Provide persuasive information to walk-in customers enquiring for our products and services and converting them to sales.

• Establish good rapport with customers or potential customers through issuance of student incentives or any souvenirs where necessary such as children's day, freebies, lucky dip or spin wheel campaigns and the like. For VIP customers, issuance of VIP souvenirs and the like.

• Assist with the conducting of fringe activities in collaboration with teachers in charge of Student Activity Zone.

• Attend to customers who request for replacement lessons and routing admin work pertaining to this area to Operations Team.

• Replenish sales brochures for customers and newsletters for students.

• Your job duties and responsibilities will be further explained in the course of your work.