3,335 Call Center Agent jobs in Singapore
Call Center Agent
Posted today
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About the role
We are seeking a Customer Service Advisor to join our client's (Bank Sector) dynamic call centre team serving their existing customers (non-sales) in the areas of anti-financial crime; bank account services; cards services; online digital banking. In this full-time role based in the Singapore Central Region, you will be responsible for providing exceptional customer service and support to our clients' customers through a range of communication channels.
Training Program Details
There will be an initial 6 - 7 weeks training program whereby you will be required to pass a On the Job Training, Role-Play, Theory Assessment (on different banking products/services/CRM System Usage/Business Processes) in order to be posted to your work teams (2 attempts given).
Minimum attendance required (95%) in order to pass the training program.
Shift Timings Weekends Shift:
Working Hours : 5 working days, 1 rest day and 1 off day per week, 42.5 hours per week, Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between, Rest Day and Off Day : Scheduled by Client (2 non-consecutive off-days per week, example: 1 weekday & 1 weekend depending on work schedule), Or otherwise advised by the Client
What you'll be doing
- Respond to inbound customer enquiries and requests via phone, email and chat in a professional and efficient manner
- Assist customers with a variety of banking-related tasks such as account management, product information, and troubleshooting
- Identify customer needs and offer appropriate solutions or referrals
- Maintain accurate records of customer interactions and follow up as needed
- Contribute to the continuous improvement of customer service processes and procedures
- Provide a positive customer experience that aligns with the company's brand and values
What we're looking for
- Proven experience in a customer service or call centre role, preferably within the banking or financial services industry
- Strong communication and interpersonal skills with the ability to engage with customers from diverse backgrounds
- Excellent problem-solving and decision-making abilities to handle a variety of customer enquiries
- Proficient in using computer systems and various software applications
- Flexible and adaptable to work in a fast-paced, dynamic environment
- Commitment to providing exceptional customer service and a desire to exceed customer expectations
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About us: D L Resources Pte Ltd is a leading provider of IT Professional Services & Banking outsourced staffing solutions, serving a diverse portfolio of clients across various industries including Financial Services Institutions, Banks & MNCs.
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Interested candidates may reach out directly to our recruiters (Law Bing Yee | EA License No. 24C2333 EA Personnel No. R
Job Types: Full-time, Contract
Contract length: 12 months
Pay: $2, $4,000.00 per month
Education:
- Local Polytechnic Diploma (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Call Center Agent
Posted today
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Job Description
Customer Service Specialist
1. Maintaining a positive, empathetic, and professional attitude toward customers.
2. Responding promptly to customer inquiries on general and transactional enquiries
3. Communicating with customers through various channels.
4. Acknowledging and resolving customer requests.
5. Customer outreach to encourage the use of digital services.
6. Consistently deliver high quality service to our customers to achieve total customer satisfaction without
compromising risk standards.
7. Collaborate with stakeholders to resolve all customer queries and requests.
8. Able to multi-task while speaking to customers and toggle between system application screens in a fast-
paced environment.
9. To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
10. To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues
11. Operating Hours are from 8.30am – 8.30pm, on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.
About the Company
U3 Infotech is a Technology Solutions, Managed Services, and Talent Management Solutions company with over 2 decades of experience in the APAC region since 2002. Our clients include Fortune 100, MNCs, Leading Regional Organisations, Government organizations, and Startups. We work with clients across Banking, Insurance, Bio-Science, Pharmaceutical, Healthcare, Engineering, Product, and Supply Chain domains.
We have been growing rapidly through value creation, solving complex problems, and addressing the opportunities of our clients' businesses. We differentiate ourselves through our deep commitment at all levels, entrepreneurial mindset, outcome-driven approach, and financial resources.
If you are interested in this role, send us your CV to
Job Type: Contract
Contract length: 12 months
Pay: $3, $4,000.00 per month
Call Center Agent
Posted today
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Job Description
Key Responsibilities
- Driver Management: Oversee and manage a group of drivers via a call center set up providing timely responses to their inquiries via chat, call.
- General Support, Sales / Offerings Sharings, Upcoming Events/ Activities
- Cross-Team Collaboration: Work closely with internal teams and other verticals to ensure smooth operations and timely resolution of driver-related issues.
- Driver Engagement: Support engagement events and program launches aimed at enhancing driver-partner relationships and experiences.
- Face-to-Face Support: Provide personalized, in-person assistance to drivers, addressing their concerns and ensuring their satisfaction.
The Talent
- Customer service experience, ideally with experience with live chat, email support, and/or phone systems
- Proficiency with spreadsheets and documentation tools (Excel, Google Sheets, Docs)
- Flexible and adaptable to dynamic operational needs.
Next Step
- Drop your resume and contact us to follow-up, or send your resume to
- Email Topic: Customer Service (Tech)
- Only shortlisted candidates will be contacted
Isaac Tan Yang En
EA Licence No: 91C2918
Personnel Registration No: R
CRM
Microsoft Office
Interpersonal Skills
Administration
Adaptable
Hope
Voice Services
Service Desk
Mobile Devices
Spreadsheets
Excel
Microsoft Word
Customer Service
Customer Service Experience
Call Center
Inbound Call Center Agent
Posted today
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Job Description
Responsibilities:
- Answer inbound calls and provide information pertaining to queries, complaints & feedback
- Manage & resolve customer's complaints & feedback
- First contact resolution of all cases handled
- Project a positive and helpful attitude to external and internal customers
- Ensure Standard Operating Procedure (SOP) is properly carried out
Requirements:
- Minimum O Level
- Proficient in relevant computer applications
- Knowledge of Customer Service principles and practices
- Relevant experience in Call Center for at least 12 months is REQUIRED
- Good data entry and typing skills
- Good credit in O Level MANDARIN or equivalent standard, due to the nature of the work having to deal with Mandarin only speaking customers is a MUST.
- Singaporeans Only
Additional Information:
- 5.5 working days (Mon-Fri: 9am to 6pm; Sat: 9am to 1pm); 44 hours per week
- Contact Centre environment
- Working Location - WFH after completion of 1 to 1.5 months of training
- Training of 1 to 1.5 months will be conducted at the office in Tampines St 92
Banking Call Center Agent
Posted today
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Job Description
Join our team in one of the largest banks in Asia as a call center agent Gain valuable experience and new opportunities to expand your skillsets, plus an attractive allowance
- Contract: 12 months subject to renewal
- 3-month training provided in East location
- Working location: East or West (Choose preferred)
- 5 working days per week (4 weekdays & 1 weekend)
- Only PM Shift available
- Basic pay ranges from
- Additional allowance for shift work: $1000
Job responsibilities
- Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner
- Ability to understand customers' needs and provide appropriate solutions and attention
- Consistently deliver quality service to our customers to achieve total customer satisfaction
- Solicit customers feedback and identify problem trends for improvement actions
Job requirements:
- Be customer service oriented
- Previous customer service experience for 5+ years preferred
Kindly note that only shortlisted candidates will be contacted.
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PERSOL Singapore Pte Ltd
RCB No E
EA License No. 01C4394
EA Registration No. R Chong Mun Yee)
Call Center Agent ($2.1K | East)
Posted 9 days ago
Job Viewed
Job Description
Key Responsibilities
- Driver Management: Oversee and manage a group of drivers via a call center set up providing timely responses to their inquiries via chat, call.
- General Support, Sales / Offerings Sharings, Upcoming Events/ Activities
- Cross-Team Collaboration: Work closely with internal teams and other verticals to ensure smooth operations and timely resolution of driver-related issues.
- Driver Engagement: Support engagement events and program launches aimed at enhancing driver-partner relationships and experiences.
- Face-to-Face Support: Provide personalized, in-person assistance to drivers, addressing their concerns and ensuring their satisfaction.
The Talent
- Customer service experience, ideally with experience with live chat, email support, and/or phone systems
- Proficiency with spreadsheets and documentation tools (Excel, Google Sheets, Docs)
- Flexible and adaptable to dynamic operational needs.
Next Step
- Drop your resume and contact us to follow-up, or send your resume to
- Email Topic: Customer Service (Tech)
- Only shortlisted candidates will be contacted
Isaac Tan Yang En
EA Licence No: 91C2918
Personnel Registration No: R
Customer Service Call Center Agent (2800/month) #NKA - Islandwide, SG
Posted today
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Job Description
Location: Greenwich (Pickup available at Kovan, Serangoon and Woodlands)
Duration: 1 year contract
Working Hours:
Any 5 days work week, rotating shift including weekends (Sat/Sun) and public holidays
Rotating Shift Timings:
8am to 5:30pm
8:30am to 6pm
2:30pm to 12am (Transport claims provided)
11:30pm - 9am (Estimated about 10 per year)
Salary: $2600/month
Responsibilities:
- Handle inbound and outbound calls, addressing inquiries, resolving complaints, and providing information about products or services in a clear and professional manner
- Document call details, update information, and maintain accurate records of interactions, while ensuring adherence to company policies and procedures.
Jessie Hoe Huey Miin
R
99C4599
Tell employers what skills you haveCRM
Customer Service Oriented
Dispute
Interpersonal Skills
Customer Relationships
Good Communication Skills
Service Desk
Customer Satisfaction
Customer Service
Case Management
Customer Orientation
Call Center
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Call Center Customer Service Agent
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Our client is a reputable healthcare institution committed to providing high-quality, patient-centered services. Their Contact Centre plays a vital role in delivering timely support and assistance to patients and the public, ensuring a smooth and reassuring healthcare experience.
About the RoleJoin a passionate and dedicated team at our Group Contact Centre, where your core mission is to assist and support patients and the general public through professional and empathetic communication. You'll thrive in a dynamic environment while making a positive difference in people's lives daily.
Key Responsibilities- Deliver exceptional customer service by understanding and addressing caller needs.
- Provide accurate and timely information and assistance for general enquiries.
- Schedule or reschedule appointments based on requests.
- Handle hotline administrative tasks, including emails, referral requests, and emergency activations.
- Liaise and coordinate with other departments to resolve requests effectively.
We welcome individuals who are committed to excellent service and enjoy helping others.
You'll be a great fit if you:
- Communicate confidently in English and your Mother Tongue (spoken and written).
- Prior experience in a call center / customer service setting will be advantageous.
- Have a warm, pleasant personality and enjoy interacting with people.
- Stay calm under pressure and can manage multiple tasks effectively.
- Are comfortable using a computer and have good typing skills.
- Are open to working on rotating shifts, including nights, weekends and public holidays.
- Attractive Salary & Incentives: Enjoy a competitive base salary with shift allowances, AWS, and performance bonuses.
- Generous Leave & Benefits: Includes annual leave, family care leave, and comprehensive healthcare coverage.
- Comprehensive Training: Full onboarding and continuous learning to support your success.
- Career Growth Opportunities: Clear development pathways within a dynamic and meaningful role.
- Balanced Work Schedule: 5-day work week with supportive, collaborative colleagues.
Be part of a team that values empathy, excellence, and growth. Join us in delivering care beyond the call
Sean Chi (R
Hey Rocket Pte Ltd (EA 21C0816)
Call Center Customer Service Representative
Posted today
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Job Description
Key Responsibilities:
- Handle outbound and inbound calls from individuals regarding bills and related inquiries with professionalism.
- Provide assistance and information on billing processes, payment options, and insurance claims.
- Ensure accurate documentation of conversations and transactions in our systems.
- Collaborate effectively with team members to resolve issues and improve customer experience.
Requirements:
- Proven experience in customer service or call center environments preferred.
- Excellent communication skills and a courteous phone manner.
- Ability to multitask effectively and toggle seamlessly between screens to perform tasks is necessary.
- Strong attention to detail and organizational skills.
- Proficient in Microsoft Office applications (MS Word & Excel)
- Candidate must possess at least Higher secondary/Pre-U/A level/College, Professional Certificate or equivalent
Job Types: Full-time, Permanent
Pay: $2, $3,000.00 per month
Work Location: In person
Customer Service Executive (Call Center)
Posted today
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Job Description
EXEO Global Pte Ltd is the global headquarters facilitating the operational and strategic management of overseas subsidiaries for Tokyo Stock Exchange Prime Market listed EXEO Group, Inc in Japan.
The Role
Responsibilities
Plan & coordinate the Preventive Maintenance schedule with customers & Field Engineers. Escalate to CS Delivery Manager for non-compliance.
Dispatch Field Services Engineers (FSE’s) and assign service orders based on the advice of the FSE on helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
Prepare billing for the completed Preventive Maintenance
Generate Reports using excel ,vlookup and pivot table
Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
Any adhoc duties assigned by Team Lead from time to time
Ideal Profile
Requirements
Possess good communication and interpersonal skills.
At least 2 years of relevant experience
Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table and vlookup)
Able to multi-task in fast pace environment
Positive attitude, the enthusiasm to learn and the ability to work in a team
What's on Offer?
Work location: Toa Payoh
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