653 Business Process jobs in Singapore

Job Title: Operations Manager for Business Process Support

The Project Lead is seeking a skilled professional to oversee the day-to-day support of project ERP system operations, providing consultative services to stakeholders and driving operational excellence. The successful candidate will be responsible for managing and supervising a team supporting HR business operations within a project ERP environment.

Key Responsibilities:

• Assist the Project Lead in managing and supervising a team supporting HR business operations within a project ERP environment.
• Provide advisory and consultative services to project stakeholders and internal team members on escalations, change requests (CRs), data migration, and audit-related activities.
• Monitor and ensure timely delivery of support services in alignment with established SLAs and quality standards.
• Drive service excellence through performance monitoring, root cause analysis, and continuous improvement initiatives.
• Standardize, automate, and consolidate operational processes to improve service efficiency and consistency.
• Identify problem areas in service delivery processes, perform issue troubleshooting, and recommend effective solutions.
• Coordinate with various stakeholders to ensure seamless execution of business operations and compliance requirements.

Required Competencies:

• Strong knowledge of information technology, with experience in SAP or HR systems, is considered a significant advantage.
• Proven track record in managing operations or support teams, with strong supervisory, communication, and interpersonal skills.
• Excellent planning, coordination, and organizational abilities.
• Strong written, verbal communication, and presentation skills to effectively engage stakeholders.
• A proactive team player with a high sense of responsibility and attention to detail.
• Ability to work independently, be resourceful, and respond promptly to operational needs.
• Proficiency in Microsoft Office productivity tools (Excel, Word, PowerPoint, etc.).
• Strong analytical skills with a keen interest in identifying root causes and proposing effective resolutions to operational issues.

Our Ideal Candidate:

We are looking for a motivated and experienced professional who can drive operational excellence and improve service delivery through continuous process optimization. If you have a strong background in IT and operations management, excellent communication skills, and a passion for problem-solving, we encourage you to apply.

The role of Business Processing Assistant is a crucial part of our team.

• Support the operations team in issuing policy contracts and endorsements to guarantee timely service delivery.
• Process premium calculations and experience refunds with accuracy and precision.
• Liaise with clients and intermediaries to resolve employee benefits-related inquiries via phone or email communication channels.

• Ensure that tax invoices, endorsement schedules, and medical cards are issued promptly to meet business requirements.
• Collaborate with Section Heads to identify areas for operational improvement and contribute to process enhancements.
• Provide administrative support and perform ad-hoc tasks assigned by Team Leads.
• Take ownership of considering business and regulatory compliance risks and take necessary steps to mitigate them effectively.

• Minimum Diploma or Degree in any academic discipline.
• Preferably 1-2 years of experience in administrative or business processing roles.
• Proficient in MS Excel software applications.

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Job Description

Responsible for analysis and evaluation of user business problems and including problem definition, evaluation of requirements, and implementation of systems/processes.

Job Description

Responsible for analysis and evaluation of user business problems and including problem definition, evaluation of requirements, and implementation of systems/processes.

May participate in business systems planning to define or upgrade business applications or functional solutions. May serve as business liaison to IT.

Participate in projects wherever Sales Support team is required to support in testing and training business users.

Ensures effective communication across teams/functions.

Keeps management informed of progress, key issues and changes which may impact the business.

Key Highlights:

• Korean language proficiency is critical for this role - spoken and written
• Developing sales business processes for effective and efficient utilization of CRM/ Salesforce and other tools
• Engaging with sales management to guide continuous sales channel improvement utilizing existing and new business tools
• Partnering with the Business Analytics leads to provide accurate and timely reporting
• Managing CRM/ SalesForce maintenance activities including territory and organizational setup, user setup, and user training
• Support complex issues for CRM/ SalesForce, Reporting, and Sales tools
• Participate in WW projects to ensure that project deliverables to meet business requirements for region such as AFO/EMEAI/ APAC
• Partnering with other team members, IT, and global operations to drive CRM process continuity across business channels
  
  

• Bachelors Degree plus a minimum of 5 years relevant experience
• Demonstrated experience with ERP system such as SAP ECC, CPQ or SFDC CRM
• Ability to collaborate equally effectively through all hierarchical levels.
• Ability to work independently, prioritize workload, and solve problems.
• Demonstrated knowledge and experience of Business Intelligence tools.
• Ability to support the development and deployment of tools needed for business growth
• Ability to utilize Excel or Access to generate custom analytics and data analytics skills
• Excellent communication skills - Korean and English.
  
  

• Seniority level Associate

• Employment type Full-time

• Job function Other

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• Analyze workflows across recruitment, onboarding, payroll, billing, compliance, and client servicing
• Identify bottlenecks, inefficiencies, and opportunities for digitalization and automation
• Redesign and document optimized processes using SOPs, flowcharts, or process maps

• Automate manual HR or operations processes such as timesheet collection , data entry, and reporting using Python , Excel macros , or other scripting tools
• Build low-code/no-code automation workflows using Zapier , Power Automate , or RPA tools like UiPath or Blue Prism

• Understand current use of Infotech (HRMS/Payroll) and Ceipal (ATS) and align them with business processes
• Work with internal teams or vendors to integrate systems, improve reporting, and eliminate data silos
• Support the setup, customization, and onboarding of newly acquired software such as:
  Invoicing & billing systems
  Microsoft 365 Suite , including SharePoint , OneDrive , and Outlook (Email domain setup)

• Collaborate with in-house developers or marketing teams on digital projects (e.g., website design enhancements, client portals)
• Offer technical guidance or testing support on ongoing digitalization initiatives

• Liaise with internal teams to gather automation needs and improvement feedback
• Provide basic training and documentation for tools and processes deployed

• Maintain technical documentation for scripts, workflows, and process changes
• Monitor automated systems for errors or performance issues and update scripts/workflows as needed

• Hands-on experience in business process improvement and automation , preferably in the staffing, HR, or professional services sector
• Proficiency in Python scripting , Excel macros , or similar automation tools
• Familiar with Zapier , Power Automate , or RPA platforms (e.g., UiPath , Blue Prism )
• Experience with system setup and integration, especially in Microsoft 365 , HRMS (Human Resource Management Systems) , ATS , or billing platforms
• Strong problem-solving skills and attention to detail
• Good communication and ability to work cross-functionally

• Prior experience in contract staffing / Manpower outsourcing operations & processes
• Familiarity with Infotech HRMS and Ceipal ATS
• Understanding of website design tools , content management systems (CMS), or APIs
• Experience supporting IT rollouts or cross-departmental digital initiatives

Employment Type: 6 Months Contract

Location: International Plaza, 10 Anson Road (Work from office)

We are seeking a dynamic and resourceful Business Process & Automation Specialist to streamline and enhance the operational workflows of our Human Resources operations segment for external staff outsourced to client companys You will work closely with our operations, recruitment, and development teams to analyze existing manual processes, implement automations, assist in the integration of internal systems, and support digital transformation initiatives across the business.

• Analyze workflows across recruitment, onboarding, payroll, billing, compliance, and client servicing
• Identify bottlenecks, inefficiencies, and opportunities for digitalization and automation
• Redesign and document optimized processes using SOPs, flowcharts, or process maps

• Automate manual HR or operations processes such as timesheet collection, data entry, and reporting using Python, Excel macros, or other scripting tools
• Build low-code/no-code automation workflows using Zapier, Power Automate, or RPA tools like UiPath or Blue Prism

• Understand current use of Infotech (HRMS/Payroll) and Ceipal (ATS) and align them with business processes
• Work with internal teams or vendors to integrate systems, improve reporting, and eliminate data silos
• Support the setup, customization, and onboarding of newly acquired software such as:
  
  Invoicing & billing systems
  
  Microsoft 365 Suite, including SharePoint, OneDrive, and Outlook (Email domain setup)

• Collaborate with in-house developers or marketing teams on digital projects (e.g., website design enhancements, client portals)
• Offer technical guidance or testing support on ongoing digitalization initiatives

• Liaise with internal teams to gather automation needs and improvement feedback
• Provide basic training and documentation for tools and processes deployed

• Maintain technical documentation for scripts, workflows, and process changes
• Monitor automated systems for errors or performance issues and update scripts/workflows as needed

• Hands-on experience in business process improvement and automation, preferably in the staffing, HR, or professional services sector
• Proficiency in Python scripting, Excel macros, or similar automation tools
• Familiar with Zapier, Power Automate, or RPA platforms (e.g., UiPath, Blue Prism)
• Experience with system setup and integration, especially in Microsoft 365, HRMS (Human Resource Management Systems), ATS, or billing platforms
• Strong problem-solving skills and attention to detail
• Good communication and ability to work cross-functionally

• Prior experience in contract staffing / Manpower outsourcing operations & processes
• Familiarity with Infotech HRMS and Ceipal ATS
• Understanding of website design tools, content management systems (CMS), or APIs
• Experience supporting IT rollouts or cross-departmental digital initiatives

About us:

D L Resources Pte Ltd is a leading provider of IT Professional Services & Banking outsourced staffing solutions, serving a diverse portfolio of clients across various industries including Financial Services Institutions, Banks & MNCs.

Department: Business Process Management

Experience required: 2 - 4 years

Job title: Business Process team

Grade: (Specify Grade)

Department: Business Process Management

Direct reports: N/A

Reporting to: (Specify Supervisor)

Dotted line reporting: N/A

Job purpose: The Business Process team supports and coordinates global process improvements and training initiatives. This role oversees standardized process implementation, supports training program rollouts, and assists in performance management through KPI tracking, data analysis, and operational excellence initiatives.

Main tasks and responsibilities:

1. Training Rollout Coordination
2. Coordinate global onboarding and refresher training for agents.
3. Maintain training materials reflecting process changes.
4. Schedule and monitor regional training sessions for participation and compliance.
5. Gather feedback and continuously improve training content and delivery.

1. Performance Management Support
2. Assist in managing performance frameworks related to business processes.
3. Analyze and report KPIs to identify trends and gaps.
4. Prepare performance reviews, dashboards, and executive reports.
5. Contribute to initiatives enhancing process adoption and consistency.
6. Coordinate with process owners, regional leads, and training teams for alignment.
7. Support change management efforts by reinforcing messaging and process clarity.

Key interactions (Internal | External): External: Customers

Education requirements: Bachelor’s degree in operations or related fields; proficiency in MS Office (Excel)

Language requirements: (Specify Language Requirements)

Background and experience: 2–4 years in business process improvement, training, or operations support; shipping knowledge required; process improvement and SAP knowledge advantageous.

Competencies and skills:

• Time management and organizational skills
• Strong process mapping skills
• Excellent communication and stakeholder management skills

Job summary: The Head of Business Process Management is responsible for driving organization-wide process governance, standardization, and transformation to optimize overall operations, service quality and cost efficiency across the relevant divisions. This role leads process reengineering, seeks and drive continuous improvement initiatives with a focus on end-to-end process ownership in the identified divisions.

Job Responsibilities:

1. Lead global process governance & standardization

2. Drive cross-functional process reengineering

3. Oversee BPM technology integration (RPS, AI, Process Mining)

4. Initiate projects related to Business Processes (current focus will be on Sales & CS).

5. Monitor Regional Offices' compliance with established business processes.

6. Define and monitor key performance indicators (KPIs) for processes to track their effectiveness (develop process dashboards)

7. Develop and maintain risk control frameworks (IAF), strategies, and action plans to minimize risks within the business processes.

8. Lead Change Management & training programs

Qualifications & Experience Required:

• Bachelor's degree in Business Administration, Project Management, or a related field.
• Master's degree (e.g., MBA) is a plus.
• Over 10 years of experience in process management, process improvement, enterprise transformation in the related domain, with at least 5 years or more in a senior management or leadership role.
• Deep understanding of business processes in container shipping industry.
• Proven track record of owning and optimizing business processes across multiple functions or regions.
• Extensive experience in leading cross-functional teams and collaborating with multiple stakeholders (e.g., trade, finance).
• Experience in driving large-scale process transformation initiatives, including the use of automation and technology.
• Change management expertise, with the ability to lead teams through process improvements and transformations.
• Strong leadership in a matrix organisation

Professional Skill Sets:

• Project Management Skills or Qualifications (e.g. PMP, PMI, Agile, Scrum etc.)
• Lean Six Sigma certification (Black Belt) or other process improvement methodologies.
• Change Management Certifications (e.g. CCMP, COPC, etc.)

Job summary: The Head of Business Process Management is responsible for driving organization-wide process governance, standardization, and transformation to optimize overall operations, service quality and cost efficiency across the relevant divisions. This role leads process reengineering, seeks and drive continuous improvement initiatives with a focus on end-to-end process ownership in the identified divisions.

Job Responsibilities:

1. Lead global process governance & standardization

2. Drive cross-functional process reengineering

3. Oversee BPM technology integration (RPS, AI, Process Mining)

4. Initiate projects related to Business Processes (current focus will be on Sales & CS).

5. Monitor Regional Offices’ compliance with established business processes.

6. Define and monitor key performance indicators (KPIs) for processes to track their effectiveness (develop process dashboards)

7. Develop and maintain risk control frameworks (IAF), strategies, and action plans to minimize risks within the business processes.

8. Lead Change Management & training programs

Qualifications & Experience Required:

• Bachelor’s degree in Business Administration, Project Management, or a related field.
• Master’s degree (e.g., MBA) is a plus.
• Over 10 years of experience in process management, process improvement, enterprise transformation in the related domain, with at least 5 years or more in a senior management or leadership role.
• Deep understanding of business processes in container shipping industry.
• Proven track record of owning and optimizing business processes across multiple functions or regions.
• Extensive experience in leading cross-functional teams and collaborating with multiple stakeholders (e.g., trade, finance).
• Experience in driving large-scale process transformation initiatives, including the use of automation and technology.
• Change management expertise, with the ability to lead teams through process improvements and transformations.
• Strong leadership in a matrix organisation

Professional Skill Sets:

• Project Management Skills or Qualifications (e.g. PMP, PMI, Agile, Scrum etc.)
• Lean Six Sigma certification (Black Belt) or other process improvement methodologies.
• Change Management Certifications (e.g. CCMP, COPC, etc.)
• 
  
• 
  

At Carro, we’re seeking a Business Process Manager to lead cross-functional process improvement initiatives that drive operational efficiency and business impact. This role requires strong analytical thinking, stakeholder alignment, and a focus on scalable, data-backed solutions.

You’ll map workflows, identify inefficiencies, and integrate tools like GenAI to elevate how we operate across teams and markets. If you thrive at turning insights into action and enjoy working across functions to drive continuous improvement, this is the role for you.

What will you do:

• Analyze, design, implement, and monitor business processes to ensure they support Carro’s strategic objectives and operational needs.
• Identify inefficiencies and areas for improvement in existing workflows, using data-driven analysis and process mapping tools.
• Collaborate with team members across functions and business units to gather requirements, map current processes, and recommend enhancements.
• Lead and manage process improvement projects, including planning, budgeting, resource allocation, and team oversight.
• Monitor key performance indicators (KPIs) and metrics to track the effectiveness of process improvements and report on outcomes.
• Support the integration of GenAI tools to optimize business processes; these include prompt engineering-related tasks, i.e., design, test, and refine prompts used in ChatGPT to ensure they generate accurate, relevant, and contextually appropriate responses for various business applications.
• Train team members and employees on new processes, best practices, and process improvement techniques.
• Foster a culture of continuous improvement and innovation within the organization

What you will need:

• Experience: At least 5 years of experience in business process management or a related field, with a proven track record of leading process improvement initiatives.
• Technical Skills: Proficiency in programming languages such as Python, SQL.
• Business Acumen: Demonstrated ability to connect data insights with business strategy, with a focus on driving results.
• Communication Skills: Excellent verbal and written communication skills, with the ability to present complex data insights to non-technical stakeholders. 1
• Analytical Mindset: Strong problem-solving skills with a passion for data-driven decision-making.
• Team Player: Ability to work collaboratively in a fast-paced environment and manage multiple projects simultaneously.

About Carro

Carro has carved out a reputation as Southeast Asia’s largest online automotive marketplace. This tech unicorn is a people-centric business with over 4,000 employees in 7 countries who speak 9 languages. Working here, you’ll be part of a diverse, inclusive team that drives innovation and change, and find a place that supports your growth and development. Visit us at

Why work with Carro?

• Join the region’s largest online automotive marketplace with offices in 7 countries.
• Firsthand experience at reshaping the automotive industry using the latest technologies such as AI and machine learning
• Formal and informal learning and development programmes to support your growth and career progression.
• Comprehensive benefits including medical, insurance and wellbeing.
• Flexible working arrangements upon request.
• Learn from some of the most experienced mentors in the technology and automotive space.
• Meet and interact with colleagues from all around Asia.
• Pursue opportunities to work at departments in other countries and regions.
• Diverse and inclusive working environment with modern workspaces.
• Fun and engaging employee events, initiatives, and celebrations.

Founded in 2015, Carro is Southeast Asia's largest online used car marketplace. By offering a trustworthy and transparent experience, Carro transforms the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions.

Carro holds a strong presence in key markets across Asia Pacific, including Malaysia, Indonesia, and Thailand, and has recently expanded its reach to Japan and Taiwan. Headquartered in Singapore, the unicorn startup is supported by more than 4,500 employees across Asia-Pacific and has raised over US$1B in debt and equity from Temasek, Softbank Vision Fund and several other sovereign funds. For more information, please visit:

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Consulting, Strategy/Planning, and Analyst
• Industries Retail Motor Vehicles and Internet Marketplace Platforms

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Pioneer, West Region, Singapore 4 weeks ago

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