269 Boutique Hotels jobs in Singapore
Boutique Hotel Operations Coordinator
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Hotel Assistant Manager Role
We are looking for a skilled Hotel Operations Coordinator to assist the Hotel Manager in overseeing the daily activities of our boutique hotel in Singapore.
Key Responsibilities:
- Support the Hotel Manager with day-to-day operations, including supervising staff and managing resources.
- Assist in creating and implementing efficient processes to enhance customer satisfaction.
- Develop strong relationships with guests through effective communication and interpersonal skills.
Requirements:
- Experience in hospitality or management is preferred.
- Able to work effectively as part of a team and take on additional responsibilities when needed.
Our Ideal Candidate:
A detail-oriented professional with excellent problem-solving skills and a passion for delivering exceptional guest experiences.
About this role:
This position requires a proactive and organized individual who can adapt to changing situations. If you have a strong desire to succeed in a dynamic environment and are committed to providing top-notch service, we encourage you to apply.
hotel operations manager
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- Train housekeepers on cleaning and maintenance tasks
- Oversee staff on a daily basis
- Check rooms and common areas, including stairways and lounge areas, for cleanliness
- Schedule shifts and arrange for replacements in cases of absence
- Establish and educate staff on cleanliness, tidiness and hygiene standards
- Motivate team members and resolve any issues that occur on the job
- Respond to customer complaints and special requests
- Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
- Participate in large cleaning projects as required
- Ensure compliance with safety and sanitation policies in all areas
Requirement:
Able to work independently
Able to work on weekends
Hotel Operations Manager
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We are seeking a highly skilled Hotel Operations Manager to oversee the day-to-day operations of our front office. The successful candidate will be responsible for ensuring hotel guests receive exceptional customer service and ensuring seamless hotel operations.
Key Responsibilities:- Oversee the reception, night audit, and concierge teams to ensure maximum efficiency and productivity.
- Maintain effective control and planning of all aspects of the front office department, including guest registration, telephone services, and concierge service.
- Manage staff-related issues, including performance management, employee engagement, and HR matters.
- Evaluate training and development efforts aimed at front office personnel and monitor results to increase productivity and performance goals.
- Monitor room sales, manage over-booking situations, and develop plans to increase occupancy and average room rate through walk-ins and up-selling at the front desk.
- Ensure credit limits are maintained and that all credit cards are authorized.
- Conduct regular staff briefings to ensure all team members are aware of their roles and responsibilities.
To be successful in this role, you will need:
- Excellent leadership and customer service skills.
- Able to work in a fast-paced environment.
- At least 3 years of experience in a similar position or equivalent capacity in the hotel industry.
We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.
How to ApplyIf you are a motivated and experienced hotel operations professional looking for a new challenge, please submit your application.
Hotel Operations Manager
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We are seeking a highly skilled and experienced Senior Operations Engineer to oversee all property engineering and maintenance operations in our luxury hotel resort in Singapore.
- Assist the Chief Engineer in managing daily operations, including the maintenance of HVAC systems, electrical, plumbing, mechanical, and other critical hotel infrastructure.
- Supervise and provide leadership to the engineering team, ensuring that all team members perform their tasks efficiently and safely.
- Conduct regular inspections of all resort facilities to ensure compliance with safety regulations, local codes, and resort standards.
- Oversee preventive maintenance programs, ensuring the resort's physical assets are protected and longevity is maximized.
- Collaborate with the Chief Engineer to manage energy conservation programs and implement sustainable practices to minimize the resort's environmental impact.
- Respond to emergencies and breakdowns promptly and efficiently, coordinating repairs with minimal disruption to guests.
- Assist with the engineering department's budgeting and financial planning, including managing vendor contracts, procuring equipment, and tracking departmental expenditures.
- Ensure that all maintenance requests from guests or other departments are handled promptly and efficiently.
- Assist in training, developing, and mentoring the engineering team to ensure high work standards and a safety commitment.
Requirements:
- Degree in Engineering, Facilities Management, or a related field.
- A minimum of 5-7 years of experience in hotel or resort engineering operations, with at least 3 years in a supervisory or management role.
- Strong knowledge of HVAC systems, electrical, plumbing, and mechanical systems commonly found in hospitality properties.
- Familiarity with local building codes, safety regulations, and sustainability practices.
- Excellent leadership and team management skills.
- Strong problem-solving abilities and attention to detail.
- Good communication skills and the ability to collaborate with other departments.
- Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously.
Benefits:
- An opportunity to work in a luxurious hotel resort setting.
- A chance to develop your skills and expertise in a dynamic and challenging environment.
- A competitive salary and benefits package.
Hotel Operations Manager
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The Chief Steward role is a key leadership position responsible for maintaining high standards of cleanliness and hygiene in hotel kitchens, stewarding areas, and back-of-house facilities.
Key responsibilities include:
- Team Management : Assign duties to team members, provide clear instructions, and manage work schedules to ensure efficient operations.
- Financial Management : Prepare payroll and overtime reports, uphold high standards of personal cleanliness and professional deportment.
- Maintenance and Sanitation : Conduct training sessions, maintain equipment budgets, and ensure compliance with sanitation and health regulations.
- Vendor Management : Manage contracts with external vendors and coordinate special cleaning schedules as needed.
In addition to these responsibilities, the ideal candidate will have strong leadership, interpersonal, and training abilities, a service-oriented attitude, attention to detail, and the ability to perform effectively under high-pressure situations.
A collaborative team builder and motivator, proactive, self-driven, and results-focused, with a professional appearance and grooming at all times.
Required Skills:
- Strong written and spoken English language skills
- Basic understanding of local languages
- Relevant experience in a similar capacity within a luxury hotel environment
Benefits:
- Opportunity to work in a fast-paced, dynamic environment
- Chance to develop leadership and management skills
- Collaborative and supportive team environment
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- A fun and dynamic work environment
Hotel Operations Leader
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Experience the magic of Disney in a unique and dynamic work environment.
About the RoleThis senior leadership position plays a pivotal role in ensuring the smooth operation of our hotel services on board our cruise ships.
The ideal candidate will possess exceptional leadership skills, operational expertise, and a passion for delivering exceptional guest experiences.
- Serve as home base support for Hotel Operations and onboard leaders
- Collaborate with department heads to achieve consensus and approval on standards, policies, and procedures
- Connect and provide day-to-day support for multiple departments, including Housekeeping, Laundry, Wardrobe, Guest Services, Crew Services, Food and Beverage Services, and Retail, Photo, and Spa operations
You will also serve as the on-site leader in Singapore for meetings, representing Hotel Operations for localized projects.
This is an excellent opportunity to contribute to the success of our hospitality brand. If you have a passion for leadership and operational excellence, we encourage you to apply.
Hotel Operations Manager
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• Duxton Reserve Singapore, Autograph Collection
• Maxwell Reserve Singapore, Autograph Collection
• The Vagabond Club, a Tribute Portfolio Hotel
• The Serangoon Club, a Tribute Portfolio Hotel
Restaurants & Bars:
• Yellow Pot, Anouska's (Duxton Reserve)
• Shikar, Cultivate Cafe, Isabel Bar, Officers' Mess Polo Bar (Maxwell Reserve)
• The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
• GupShup (The Serangoon House)
Garcha Group Benefits:
• As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide
• As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey
• Comprehensive health insurance plan at subsidised corporate rates
• 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore
• 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels
JOB SUMMARY
Supports the successful execution of all operations in Duxton Reserve hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.
CORE WORK ACTIVITIES
Supporting Operations Team
• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
• Assists in ensuring that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.
Supporting Property Operations Function(s)
• Follows property specific second effort and recovery plan.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Takes proactive approaches when dealing with employee concerns.
• Extends professionalism and courtesy to employees at all times.
• Communicates/updates all goals and results with employees.
• Meets at least semi annually with staff on a one-to-one basis.
• Assists/teaches the team scheduling against guest and hours/occupied room goals.
• Performs hourly job functions as needed.
Managing and Monitoring Activities that Affect the Guest Experience
• Provides excellent customer service by being readily available/approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Responds timely to customer service department request.
• Ensures all team members meet or exceed all hospitality requirements.
Assisting in Managing Profitability
• Assists in performing required annual Quality audit with GM.
• Ensures a viable key control program is in place.
• Understands financial statements, sales and activity reports, and other performance data.
Conducting Human Resources Activities
• Interviews and assists in making hiring decisions.
• Receives hiring recommendations from team supervisors.
• Ensures orientations for new team members are thorough and completed in a timely fashion.
Other Tasks
• Any other tasks as assigned by management.
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Hotel Operations Manager
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We are seeking an experienced and skilled Front Office Manager to oversee the daily operation of our hotel(s).
Hotel Operations Expert
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As a seasoned professional in hotel management, you will be responsible for overseeing all front office operations to ensure seamless and efficient service delivery. Your leadership skills will play a crucial role in training and guiding the front office team to maintain high standards of service excellence.
- Oversee front office operations to guarantee smooth and efficient service delivery.
- Lead and train the front office team to maintain high service standards.
- Handle guest complaints and special requests to ensure guest satisfaction.
- Create staff duty rosters and ensure adequate manpower coverage.
- Coordinate communication and cooperation with other departments (e.g., Housekeeping, Maintenance).
- Monitor check-in and check-out procedures for accuracy and efficiency.
- Develop, implement, and enforce standard operating procedures (SOPs).
- Manage room inventory and implement yield/revenue strategies.
- Prepare regular operational reports and performance analyses.
- Ensure overall guest experience aligns with the hotel's quality and service expectations.
Required Skills and Qualifications:
- Fluent in both English and Chinese.
- A minimum 3-5 years of relevant experience.
Benefits:
- Leave entitlements: 10 days of annual leave, 1 day of birthday leave, medical leave (MC) and childcare leave (CCL) follow MOM regulations.
- Medical benefits: Up to SGD 300 per year, applicable to general practitioners, TCM (Traditional Chinese Medicine), and dental services in Singapore.
Hotel Operations Coordinator
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The Duty Manager role is a vital position within the hotel, focusing on enhancing guest satisfaction and staff service. Key areas of responsibility include driving the hotel's Balance Score Card, based on GuestVoice results. This involves analyzing data to improve Overall Satisfaction, Arrival Experience, Elite appreciation, and Staff Service Overall. The Duty Manager also plays a key role in contactless mobility and collaborates with other departments to achieve goals.
Key Responsibilities
- Familiarize yourself with the Hotel's Fire Emergency Announcement System and respond promptly in case of an alarm.
- Follow property-specific procedures for handling emergency situations, such as evacuations and medical emergencies.
- Maintain awareness of undesirable persons on property premises.
- Protect company assets and ensure a clean, safe, and secure environment.
Working with Others
Develop positive working relationships with colleagues, support teamwork, and promote common goals. Actively listen to concerns and respond effectively. Collaborate with management to develop and carry out ideas and procedures, setting goals to improve department performance around guest and employee satisfaction scores.
Guest Services
Contact relevant departments to resolve guest calls, requests, or problems. Follow up with guests to ensure their needs are met, receive and record messages accurately, and prioritize outstanding requests.
Security
Notify Loss Prevention/Security of guest reports of theft, report work-related accidents, and follow safety and security policies.