3,810 Banking Customer Service jobs in Singapore

We are seeking a skilled and enthusiastic customer service representative to join our team.

• Handle inbound calls for account servicing, campaigns, product enquiries and help desk enquiries.
• Fulfillment follow through on case handling and with customers;
• Ensure group compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests and maintaining confidentiality of information.

• Degree/ Diploma in any discipline.
• Fresh graduates are encouraged to apply.
• Possess a positive mindset with a can-do attitude and passion to deliver quality customer service.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and public holidays to support 24x7 contact centre service operations.

• Initial 6 - 7 weeks training programme whereby you will be required to pass an on-the-job training, role-play, theory assessment (on different banking products/services/CRM system usage/business processes) in order to be posted to your work teams.
• Minimum attendance required (95%) in order to pass the training programme.

Sourcing and recruitment are crucial tasks in the banking sector. As a customer service officer, you will be responsible for finding suitable candidates to join our team.

• Handling inbound calls related to bank accounts, products, and services.
• Ensuring customer fulfillment by following up on case handling and communication with customers.
• Maintaining confidentiality of bank and customer information while adhering to compliance and control standards.

A comprehensive 6-week training program is designed to equip you with the necessary skills and knowledge to excel in your role.

• Banking sector knowledge and awareness
• Customer relationship management and communication skills
• Problem-solving and analytical skills

We welcome applicants without prior experience, provided they possess a positive mindset, excellent communication skills, and a passion for delivering quality customer service.

• Pleasant voice, good comprehension, and interpersonal skills
• Good command of written and spoken English
• Resourceful, proactive, results-driven, and attentive to details

As a team player, you should have excellent customer service skills, a willingness to learn, and adaptability in a fast-paced environment.

Option #1: Weekends Shift

Working Hours : 5 working days, 1 rest day and 1 off day per week

42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (2 non-consecutive off-days per week, example: 1 weekday & 1 weekend depending on work schedule)

Or otherwise advised by the Client

Option #2: AM & PM Shifts + Weekends / Night (Example of work schedule)

- Week 1: Mon 9am-6.30pm/Tues OFF/Wed 9am-6.30pm/Thurs 9am-6.30pm/Fri 9am-6.30pm/SAT OFF/Sun 9am-6.30pm

- Week 2: Mon pm/Tues pm/Wed OFF/Thurs pm/Fri pm/Sat pm/Sun OFF

- Week 3: Mon 2.30pm-12am/Tues 2.30pm-12am/Wed 2.30pm-12am/Thurs OFF/Fri 11pm-8pm/Sat OFF/ Sun 2.30pm-12am

- Week 4: Mon 3.30pm-1am/Tues 3.30pm-1am/Wed 3.30pm-1am/Thurs 3.30pm-1am/Fri OFF/Sat 11pm – 8am/Sun OFF

Inbound call handling for Bank's Accounts servicing, campaigns, products enquiries and help desk enquiries

Fulfillment follow through on case handling and with customers;

Ensure group compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests and maintaining confidentiality of Bank and customers' information

· Degree/ Diploma in any discipline.

· Fresh graduates are encouraged to apply.

· Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.

· Possess a positive mindset with a CAN-DO attitude a and passion to deliver quality customer service.

· Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

· Possess good command of written and spoken English.

· Good analytical skills; passion for working and is good in working with numbers.

· Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

· Passion for working, responsible and with good working attitude.

· Proficient in PC skills including MS Office applications.

· Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

- There will be an initial 6 - 7 weeks training programme whereby you will be required to pass a On the Job Training, Role-Play, Theory Assessment (on different banking products/services/CRM System Usage/Business Processes) in order to be posted to your work teams (2 attempts given).

- Minimum attendance required (95%) in order to pass the training programme.

At Capgemini Invent, you will play a crucial role in driving transformation by blending strategic, creative, and scientific capabilities to deliver cutting-edge solutions for clients. As an inventive transformation consultant, you will collaborate closely with clients to address their challenges of today and tomorrow. Your primary focus will be on building and scaling the Japanese Data capability to support customers in their AI & Data journey.In this role, you will have the opportunity to contribute to business development by leading or contributing to proposals, RFPs, bids, and client pitches. You will work on delivering projects that involve defining Data & AI strategies aligned with customer challenges, structuring data domains, and developing use cases to support operations in various business domains.Your profile should include expertise in technologies such as Hyperscaler (AWS, Azure, GCP), Databricks, and Snowflake. You should have experience in building and developing data/AI teams and possess client-facing abilities with Japanese customers. Fluency in Japanese and a willingness to travel to Japan as needed are essential requirements for this role.Working at Capgemini, you will have the flexibility to maintain a healthy work-life balance with remote work options and flexible hours. You will also have access to career growth programs and diverse professions to explore a wide range of opportunities. Additionally, you can equip yourself with certifications in the latest technologies like Generative AI.Capgemini is a global business and technology transformation partner with a diverse team of over 340,000 members in more than 50 countries. With a strong heritage of over 55 years, Capgemini is trusted by clients to leverage technology to address their business needs. The company offers end-to-end services and solutions in areas such as AI, generative AI, cloud, and data, supported by deep industry expertise and a strong partner ecosystem.,

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aws, python, azure devops, new relic, kubernetes, gcp, new relic, splunk, jenkins,terraform, github workflows, datadog, infrastructure as code iac, data warehousing databricks, circleci, container orchestration docker, gke, spinnaker, monitoring tools datadog, packer, devsecops, github actions

We are seeking an ambitious and people-oriented Strategic Team Lead to lead, develop, and grow a high-performing team of financial advisors. This is a strategic role suited for individuals with a strong track record in sales who are ready to take on leadership responsibilities and play a key role in driving business expansion.

• Building and Leading a Team
• Assist in building and leading a team of financial consultants, through networking, outreach, and referrals
• Developing and Mentoring Team Members
• Develop and mentor the new and existing team members to ensure consistent growth and professionalism
• Driving Sales Performance
• Drive the performance of the sales through strategy planning and implementation
• Compliance Monitoring
• Monitor Compliance and ensure all sales activities adhere to regulatory standards and company policies
• Collaboration and Culture Building
• Collaborate with senior management on business development initiatives and agency growth strategies
• Foster a performance-driven and supportive culture to drive productivity and retention within the team

• Minimum Qualifications
• Minimum Diploma from a local institution

• Competitive Salary and Bonus Structure
• High basic pay along with commission bonus
• Work-Life Balance
• Work-life balance
• Recognition and Rewards
• Incentive overseas trips for team members