3,327 Banking Customer Service jobs in Singapore

In this role, you will be at the forefront of our client's banking services, providing personalized support to the valued customers. You will play a key role in ensuring customer satisfaction, while also identifying opportunities to enhance services and products. This position offers a competitive salary, generous shift allowances, and a pathway for professional growth and development within the organization.

What You'll Do:

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers' needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver quality service to our customers to achieve total customer satisfaction.
• Solicit customers feedback and identify problem trends for improvement actions.

What We're Looking For:

• Prior experience in a call center or customer service environment is an advantage, but we welcome all dedicated candidates.
• Proficiency in MS Office applications is required to manage customer interactions and documentation effectively.

What We Offer:

• We provide a competitive salary with additional shift allowances.
• Comprehensive training will be provided to ensure you have the skills and knowledge to succeed.
• Ample opportunities for professional growth and development within our organization.
• Join a team that values collaboration, innovation, and commitment to excellence.

If you are ready to excel in a challenging and rewarding position where your contributions will make a real impact, we encourage you to apply Join us and help shape the future of banking through exceptional customer service

Kindly note that only shortlisted candidates will be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd
• RCB No E EA License No. 01C4394
• EA Registration No. R Ling Kai Jin)

About the Company: Join a prestigious international bank known for its commitment to excellence and customer service. As a member of the retail banking team, you'll have the opportunity to grow your career in a dynamic and supportive environment.

Position Title: Bank Teller/Customer Service Specialist

Contract Duration: 12-month, Renewable and Convertible

Working Hours: Hours are close to retail hours, and depending on branch business needs, you may be required to work on Saturdays.

Work Location: You will be based at branches across the island. While we aim to assign you to a branch closest to your residence, this may not always be guaranteed.

Main Responsibilities:

1. Customer Service:Greet and assist customers with their banking needs.
   
   Handle cash transactions, including deposits, withdrawals, and currency exchanges.
   
   Provide information and guidance on bank products and services.
   
   
2. Transaction Processing:Accurately process various financial transactions.
   
   Ensure compliance with bank policies and procedures.
   
   Balance cash drawers and reconcile discrepancies.
   
   
3. Account Management:Assist customers with opening and managing accounts.
   
   Update customer information as needed.
   
   Address customer inquiries and resolve issues promptly.
   
   
4. Sales and Referrals:Identify opportunities to cross-sell bank products and services.
   
   Refer customers to appropriate bank specialists for additional services.
   
   Meet or exceed sales and service goals.
   
   
5. Compliance and Security:Adhere to all bank policies, procedures, and regulatory requirements.
   
   Ensure the security and confidentiality of customer information.
   
   Monitor for suspicious activity and report any concerns.
   
   

Job Requirements:

1. Education: Diploma or above.
   
   
2. Experience:Previous experience in customer service or banking is a plus.
   
   
3. Skills:Excellent communication and interpersonal skills.
   
   Strong attention to detail and accuracy.
   
   Proficiency in basic computer applications.
   
   Ability to work efficiently in a fast-paced environment.
   
   
4. Attributes:Customer-focused with a friendly and professional demeanor.
   
   Honest and trustworthy with a strong sense of integrity.
   
   Ability to handle multiple tasks and prioritize effectively.
   
   

Benefits:

• Competitive salary package - Weekend shift allowance @$200/day, Overtime $0/hr, Meal allowance 300+/mth
• Comprehensive benefits package, including health, dental, and retirement plans.
• Opportunities for career advancement and professional development.
• Supportive and collaborative work environment.

About Greenlane: Greenlane is a recruiting firm based in Singapore, specializing in banking, trading, tech, and other industries.

EA Licence No.: 20C0261 | Registration No.: R

About the Company: Join a prestigious international bank known for its commitment to excellence and customer service. As a member of the retail banking team, you'll have the opportunity to grow your career in a dynamic and supportive environment.

Position Title: Bank Teller/Customer Service Specialist

Contract Duration: 12-month, Renewable and Convertible

Working Hours: Hours are close to retail hours, and depending on branch business needs, you may be required to work on Saturdays.

Work Location: You will be based at branches across the island. While we aim to assign you to a branch closest to your residence, this may not always be guaranteed.

Main Responsibilities:

1. Customer Service: Greet and assist customers with their banking needs.
   Handle cash transactions, including deposits, withdrawals, and currency exchanges.
   Provide information and guidance on bank products and services.
   
2. Transaction Processing: Accurately process various financial transactions.
   Ensure compliance with bank policies and procedures.
   Balance cash drawers and reconcile discrepancies.
   
3. Account Management: Assist customers with opening and managing accounts.
   Update customer information as needed.
   Address customer inquiries and resolve issues promptly.
   
4. Sales and Referrals: Identify opportunities to cross-sell bank products and services.
   Refer customers to appropriate bank specialists for additional services.
   Meet or exceed sales and service goals.
   
5. Compliance and Security: Adhere to all bank policies, procedures, and regulatory requirements.
   Ensure the security and confidentiality of customer information.
   Monitor for suspicious activity and report any concerns.
   

Job Requirements:

1. Education: Diploma or above.
   
2. Experience: Previous experience in customer service or banking is a plus.
   
3. Skills: Excellent communication and interpersonal skills.
   Strong attention to detail and accuracy.
   Proficiency in basic computer applications.
   Ability to work efficiently in a fast-paced environment.
   
4. Attributes: Customer-focused with a friendly and professional demeanor.
   Honest and trustworthy with a strong sense of integrity.
   Ability to handle multiple tasks and prioritize effectively.
   

Benefits:

• Competitive salary package - Weekend shift allowance @$200/day, Overtime $0/hr, Meal allowance 300+/mth
• Comprehensive benefits package, including health, dental, and retirement plans.
• Opportunities for career advancement and professional development.
• Supportive and collaborative work environment.

About Greenlane: Greenlane is a recruiting firm based in Singapore, specializing in banking, trading, tech, and other industries.

EA Licence No.: 20C0261 | Registration No.: R

In this role, you will be at the forefront of our client's banking services, providing personalized support to the valued customers. You will play a key role in ensuring customer satisfaction, while also identifying opportunities to enhance services and products. This position offers a competitive salary, generous shift allowances, and a pathway for professional growth and development within the organization.

What You'll Do:

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers' needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver quality service to our customers to achieve total customer satisfaction.
• Solicit customers feedback and identify problem trends for improvement actions.

What We're Looking For:

• Prior experience in a call center or customer service environment is an advantage, but we welcome all dedicated candidates.
• Proficiency in MS Office applications is required to manage customer interactions and documentation effectively.

What We Offer:

• We provide a competitive salary with additional shift allowances.
• Comprehensive training will be provided to ensure you have the skills and knowledge to succeed.
• Ample opportunities for professional growth and development within our organization.
• Join a team that values collaboration, innovation, and commitment to excellence.

If you are ready to excel in a challenging and rewarding position where your contributions will make a real impact, we encourage you to apply Join us and help shape the future of banking through exceptional customer service

Kindly note that only shortlisted candidates will be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd
• RCB No E EA License No. 01C4394
• EA Registration No. R Ling Kai Jin)

Option #1: Weekends Shift

Working Hours : 5 working days, 1 rest day and 1 off day per week

42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (2 non-consecutive off-days per week, example: 1 weekday & 1 weekend depending on work schedule)

Or otherwise advised by the Client

Option #2: AM & PM Shifts + Weekends / Night (Example of work schedule)

- Week 1: Mon 9am-6.30pm/Tues OFF/Wed 9am-6.30pm/Thurs 9am-6.30pm/Fri 9am-6.30pm/SAT OFF/Sun 9am-6.30pm

- Week 2: Mon pm/Tues pm/Wed OFF/Thurs pm/Fri pm/Sat pm/Sun OFF

- Week 3: Mon 2.30pm-12am/Tues 2.30pm-12am/Wed 2.30pm-12am/Thurs OFF/Fri 11pm-8pm/Sat OFF/ Sun 2.30pm-12am

- Week 4: Mon 3.30pm-1am/Tues 3.30pm-1am/Wed 3.30pm-1am/Thurs 3.30pm-1am/Fri OFF/Sat 11pm – 8am/Sun OFF

Inbound call handling for Bank's Accounts servicing, campaigns, products enquiries and help desk enquiries

Fulfillment follow through on case handling and with customers;

Ensure group compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests and maintaining confidentiality of Bank and customers' information

· Degree/ Diploma in any discipline.

· Fresh graduates are encouraged to apply.

· Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.

· Possess a positive mindset with a CAN-DO attitude a and passion to deliver quality customer service.

· Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

· Possess good command of written and spoken English.

· Good analytical skills; passion for working and is good in working with numbers.

· Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

· Passion for working, responsible and with good working attitude.

· Proficient in PC skills including MS Office applications.

· Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

- There will be an initial 6 - 7 weeks training programme whereby you will be required to pass a On the Job Training, Role-Play, Theory Assessment (on different banking products/services/CRM System Usage/Business Processes) in order to be posted to your work teams (2 attempts given).

- Minimum attendance required (95%) in order to pass the training programme.

Bank Sector Client - Project Details: Customer Assisted Channels of Banking Technology Operations Function for Retail Banking Business: harmonization of the Retail Operations & contact centers. Typical delivery involves both platform migrations, new functionalities and the integration with other Group systems for BANKS in Singapore, Thailand, Malaysia, Indonesia and Vietnam.
Responsibilities:
The Functional Project Manager is responsible for the coordinated management of multiple related Projects. Accountable for delivering a Project or CR on time, within budget & scope, and meeting overall business objective. This individual will lead and coordinate cross-functional, cross-departmental, cross-company teams that are responsible for all aspects of a Project or CR, from Initiation to Closure.
The Functional Project Manager exemplifies the highest level of initiative and leadership skills and acts as a mentor for more junior members of the project, Has strong business domain knowledge in banking, excellent analytical and communication skills, and extensive experience in requirements gathering and process analysis to constantly find opportunities for Digital Servicing, Productivity improvements using Lean principles/straight through processing and Data Driven Actionable Insights
Overall Management & Business Analysis
Responsible for the quality, scope, timeline, effort (co-related to estimation, CR’s, complexity), resources (includes Business, Contractor, Professional Services (Vendors) resources as well as Operations)
Develop and execute the overall project/CR plan, identify and schedule workstream deliverables, milestones and required activities and tasks, which in turn contribute to meeting the overall objectives of the Project/CR.
Understand interdependencies between Technology, Operations and Business needs, analyse and define functional and non-functional requirements and transition to Technology delivery manager/System analyst, Architects and BU specialists as required
Stakeholder Management
Work hand in hand with Business Specialist/manager and Technical Delivery Managers to manage stakeholders and relationships - e.g. escalation, expectation, conflict, scope changes, etc. Ensure teams work in a collaborative environment.
Scope Management
Manage all changes to the agreed scope of work. Review and assess all changes and impact to timeline and ensure all changes are approved by Programme Steering Committee (PSC) or appropriate Governance forum(s), including any Design Authority, Product Committee or similar.
Project Governance
Prepare Investment Approval requests and manage approval of Programme(s). Organise and facilitate PSC meetings, chair Project Working Group (PWG) meetings, including attendees from all required countries across the Region.
Risk and Issue Management
Manage the overall project/cr risk profile, track risk aging, work-through escalations, change governance and related issues. Implement the risk mitigation plans.
Process Adherence
Partner with relevant stakeholders in ensuring that the system development methodology (SDLC) is followed, and the relevant artefacts are delivered on time with quality, in adherence to the development methodology/approach.
Project/CR Reporting
Measure, monitor and report progress to stakeholders at various levels of organisation across the enterprise with the right quality and consistency in content. Implement Project & CR communication plans and review status reports prepared by Project personnel and modify schedules or plans as required.
Pre-project Planning
Planning and managing the process with all key stakeholders to identify requirements for new projects and to manage the process up to the delivery of a project investment proposal to the Investment Committee.
Requirements Analysis & Elicitation
Collaborate with BU Specialists to elicit business requirements, Analyse and define functional and non-functional requirements based on business requirements and transition to System Analysts and ensure a clear and complete understanding of the requirements.
Solution Definition
Work with Solution Architect and System Analyst to translating business requirements to technical solution
Testing & Scope Management
Work with test Manager to translate business requirements into test scenarios and validate the end product according to the requirements specifications. Assist on operational impact and ensure affected areas embed in operational readiness plan
QR Management
Work with Boat owner to plan, monitor and manage end to end for the Quaterly Release Change requests
Requirements
Bachelors Degree, with background in Computer Science, or at least 8-10 years’ working experience as equivalent
Demonstrated 10-15 years’ progressive management experience, including large-scale Project & Programme Management.
Demonstrated strong Requirements analysis & documentation and Process Analysis & Design core skills
Proven capability of leading teams across sites and geographies.
Project Management Professional (PMP) / PRINCE II and Business Analysis certification is a plus.
Excellent vendor management skills
Ability to liaise and communicate effectively with both technical engineers and business users
A confident and self-aware leader with a high degree of independence
Direct responsibility of Project / Programme budgets of >$10 million
Executive-level communication skills with excellent written and verbal communication.
Ability to multi-task and perform well under pressure
Strong analytical and problem-solving skills, with attention to details
High level of drive, integrity, persistence, edge, can-do attitude, pro-activeness and maturity
Ability to influence, negotiate, lead and work as a team player to deliver
Key Domain/ Technical Skills
Experience in Retail Banking Domain, in particular projects involving project sponsors from Operations and Contact Centre
Functional Business Analysis skills – Capability Assessment & Transformation planning, Requirements Analysis & Elicitation, Translating requirements into test scenarios and validation
Project Management Skills
#J-18808-Ljbffr

Recruitment Consultant
Recruit Express Pte Ltd / EA License No: 99C4599
We regret only shortlisted candidates will be contacted
Handle enquiries regarding full suite of products including personal and corporate accounts, loans, deposits, cards
Troubleshoot issues and address customers' concerns promptly
Provide product / service information when necessary
Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.
#J-18808-Ljbffr

Option #1: Weekends Shift

Working Hours : 5 working days, 1 rest day and 1 off day per week

42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (2 non-consecutive off-days per week, example: 1 weekday & 1 weekend depending on work schedule)

Or otherwise advised by the Client

Option #2: AM & PM Shifts + Weekends / Night (Example of work schedule)

- Week 1: Mon 9am-6.30pm/Tues OFF/Wed 9am-6.30pm/Thurs 9am-6.30pm/Fri 9am-6.30pm/SAT OFF/Sun 9am-6.30pm

- Week 2: Mon pm/Tues pm/Wed OFF/Thurs pm/Fri pm/Sat pm/Sun OFF

- Week 3: Mon 2.30pm-12am/Tues 2.30pm-12am/Wed 2.30pm-12am/Thurs OFF/Fri 11pm-8pm/Sat OFF/ Sun 2.30pm-12am

- Week 4: Mon 3.30pm-1am/Tues 3.30pm-1am/Wed 3.30pm-1am/Thurs 3.30pm-1am/Fri OFF/Sat 11pm – 8am/Sun OFF

Inbound call handling for Bank's Accounts servicing, campaigns, products enquiries and help desk enquiries

Fulfillment follow through on case handling and with customers;

Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

· Degree/ Diploma in any discipline.

· Fresh graduates are encouraged to apply.

· Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.

· Possess a positive mindset with a CAN-DO attitude a and passion to deliver quality customer service.

· Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

· Possess good command of written and spoken English.

· Good analytical skills; passion for working and is good in working with numbers.

· Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

· Passion for working, responsible and with good working attitude.

· Proficient in PC skills including MS Office applications.

· Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

- There will be an initial 6 - 7 weeks training programme whereby you will be required to pass a On the Job Training, Role-Play, Theory Assessment (on different banking products/services/CRM System Usage/Business Processes) in order to be posted to your work teams (2 attempts given).

- Minimum attendance required (95%) in order to pass the training programme.

Bank Sector Client - Project Details:
Customer Assisted Channels of Banking Technology Operations Function for Retail Banking Business: harmonization of the Retail Operations & contact centers. Typical delivery involves both platform migrations, new functionalities and the integration with other Group systems for BANKS in Singapore, Thailand, Malaysia, Indonesia and Vietnam.
Responsibilities:
The Functional Project Manager is responsible for the coordinated management of multiple related Projects. Accountable for delivering a Project or CR on time, within budget & scope, and meeting overall business objective. This individual will lead and coordinate cross-functional, cross-departmental, cross-company teams that are responsible for all aspects of a Project or CR, from Initiation to Closure.
The Functional Project Manager exemplifies the highest level of initiative and leadership skills and acts as a mentor for more junior members of the project, Has strong business domain knowledge in banking, excellent analytical and communication skills, and extensive experience in requirements gathering and process analysis to constantly find opportunities for Digital Servicing, Productivity improvements using Lean principles/straight through processing and Data Driven Actionable Insights
Overall Management & Business Analysis:
Responsible for the quality, scope, timeline, effort (co-related to estimation, CR’s, complexity), resources (includes Business, Contractor, Professional Services (Vendors) resources as well as Operations),
Develop and execute the overall project/CR plan, identify and schedule workstream deliverables, milestones and required activities and tasks, which in turn contribute to meeting the overall objectives of the Project/CR.
Understand interdependencies between Technology, Operations and Business needs, analyse and define functional and non-functional requirements and transition to Technology delivery manager/System analyst, Architects and BU specialists as required
Stakeholder Management:
Work hand in hand with Business Specialist/manager and Technical Delivery Managers to manage stakeholders and relationships - e.g. escalation, expectation, conflict, scope changes, etc. Ensure teams work in a collaborative environment.
Scope Management:
Manage all changes to the agreed scope of work. Review and assess all changes and impact to timeline and ensure all changes are approved by Programme Steering Committee (PSC) or appropriate Governance forum(s), including any Design Authority, Product Committee or similar.
Project Governance:
Prepare Investment Approval requests and manage approval of Programme(s). Organise and facilitate PSC meetings, chair Project Working Group (PWG) meetings, including attendees from all required countries across the Region.
Risk and Issue Management:
Manage the overall project/cr risk profile, track risk aging, work-through escalations, change governance and related issues. Implement the risk mitigation plans.
Process Adherence:
Partner with relevant stakeholders in ensuring that the system development methodology (SDLC) is followed, and the relevant artefacts are delivered on time with quality, in adherence to the development methodology/approach.
Project/CR Reporting:
Measure, monitor and report progress to stakeholders at various levels of organisation across the enterprise with the right quality and consistency in content. Implement Project & CR communication plans and review status reports prepared by Project personnel and modify schedules or plans as required.
Pre-project Planning:
planning and managing the process with all key stakeholders to identify requirements for new projects and to manage the process up to the delivery of a project investment proposal to the Investment Committee.
Requirements Analysis & Elicitation:
Collaborate with BU Specialists to elicit business requirements, Analyse and define functional and non-functional requirements based on business requirements and transition to System Analysts and ensure a clear and complete understanding of the requirements.
Solution Definition:
Work with Solution Architect and System Analyst to translating business requirements to technical solution
Testing & Scope Management:
Work with test Manager to translate business requirements into test scenarios and validate the end product according to the requirements specifications. Assist on operational impact and ensure affected areas embed in operational readiness plan
QR Management:
Work with Boat owner to plan, monitor and manage end to end for the Quaterly Release Change requests
Requirements:
Bachelors Degree, with background in Computer Science, or at least 8-10 years’ working experience as equivalent
Demonstrated 10-15 years’ progressive management experience, including large-scale Project & Programme Management.
Demonstrated strong Requirements analysis & documentation and Process Analysis & Design core skills
Proven capability of leading teams across sites and geographies.
Project Management Professional (PMP) / PRINCE II and Business Analysis certification is a plus.
Excellent vendor management skills
Ability to liaise and communicate effectively with both technical engineers and business users
A confident and self-aware leader with a high degree of independence
Direct responsibility of Project / Programme budgets of >$10 million
Executive-level communication skills with excellent written and verbal communication.
Ability to multi-task and perform well under pressure
Strong analytical and problem-solving skills, with attention to details
High level of drive, integrity, persistence, edge, can-do attitude, pro-activeness and maturity
Ability to influence, negotiate, lead and work as a team player to deliver
Key Domain/ Technical Skills:
Experience in Retail Banking Domain, in particular projects involving project sponsors from Operations and Contact Centre
Functional Business Analysis skills – Capability Assessment & Transformation planning, Requirements Analysis & Elicitation, Translating requirements into test scenarios and validation
Project Management Skills
#J-18808-Ljbffr