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• Manages and handle incoming & outgoing emails
• Ensures cases are sent or attended within the standard turnaround or within the agreed turnaround time to customers.
• Working with team members to ensure the Service Level for Emails, Letters, Faxes

Job Title: Banking Operations Professional

Overview:

We are seeking a highly skilled and experienced banking operations professional to oversee and coordinate the implementation of new market products, projects, and initiatives. The successful candidate will have excellent coordination abilities to support product implementation and cross-functional collaboration.

Key Responsibilities:

• Oversee the implementation of new market products, projects, and initiatives, including drafting and maintaining policies, procedures, and operational manuals.
• Prepare regular reports for management and regulatory bodies.
• Handle internal control responsibilities, including policy/manual updates, audit coordination, business continuity planning, and compliance with evolving regulations.
• Review and prepare SWIFT messages; manage and maintain the SWIFT system.
• Execute a wide range of wholesale loan transactions, including fund finance, structured finance, corporate finance, SBLC/LC, and other corporate lending products.
• Work closely with internal departments to ensure smooth operations and alignment.
• Ensure full compliance with internal policies, procedures, and external regulatory requirements.

Requirements:

• 6–8 years of relevant experience in international banks, specifically in wholesale loans and treasury products.
• Strong expertise in fund finance, structured finance, corporate finance, SBLC/LC, and other corporate lending products.
• Preferably experienced in treasury operations involving FX, money market, bonds, and derivatives.
• In-depth knowledge of banking operations processes with strong attention to detail.
• Hands-on experience with the SWIFT system.
• Technically proficient with strong IT skills and familiarity with market systems.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

What We Offer:

A challenging role with opportunities for growth and development, working with a dynamic team in a fast-paced environment.

Tell Us About Your Skills:

We are interested in hearing about your technical skills and relevant work experience.

The Operations Officer plays a crucial role in ensuring the smooth functioning of banking operations. Key responsibilities include:

1. Making pre-processing checks, data input and transactional processing of customer instructions for Time Deposits, Maxiyield, Structured Products, Remittances, Cashiers Orders and Demand Drafts.

2. Performing reconciliation of instructions at end day and ensuring filing is up to date.

3. Adhering to standard operating procedures (SOPs) and ensuring compliance with applicable regulations and bank policies.

4. Handling queries from business units within agreed time frames and following up on issues.

5. Carrying out adhoc assignments/projects as given by Team Lead and/or Department Head.

6. Identifying process improvements and automation opportunities to improve productivity and mitigate risks.

Key skills required for this role include:

• Good verbal and written communication skills.
• Ability to work independently.
• Data input skills.
• Systematic knowledge of Fixed Deposits, Structured Products and Remittances.

Besides the above-mentioned technical skills, the ideal candidate should possess:

• Team player qualities.
• Able to work under pressure.
• Meticulousness in data input nature of the role.
• Discipline and ability to work independently.
• Able to work overtime.

To be successful in this role, one must have excellent organizational skills, attention to detail and a willingness to learn and adapt to new processes and technologies.

Job Title: Banking Operations Associate

About the Role:

We are seeking a highly motivated and detail-oriented Banking Operations Associate to join our team. The ideal candidate will have a strong understanding of banking operations and a passion for delivering high-quality results.

Key Responsibilities:

• Process and reconcile financial transactions accurately and timely;
• Support trade settlements, payments, and documentation;
• Evaluate and manage risk in compliance with regulatory requirements;
• Collaborate with cross-functional teams to ensure seamless operations;
• Contribute to reporting, data analysis, and process improvements.

Requirements:

• Bachelor's degree in Finance, Business, or related field;
• Prior experience in banking operations, risk management, or finance is an advantage;
• Strong analytical and problem-solving skills;
• Ability to work efficiently in a fast-paced environment;
• Proficiency in banking systems and Microsoft Office software.

Tell Employers What Skills You Have:

Transaction Processing,
MICROSOFT OFFICE,
DATARECOVERY,
SERVICE FOCUS,
RISK MANAGEMENT,FINANCIAL TRANSACTION,TIMELY SERVICE,SERVICE-FIRST APPROACH,BANKING OPERATIONS,MICROSOFT EXCEL,DATABASE ANALYSIS,BANKING SYSTEMS,RISK ASSESSMENT,DATA RECOVERY,AUTHENTICATION CONTROLS

We are seeking an experienced Banking Operations Manager to join our team. This role will be instrumental in ensuring the operational success and strategic growth of our business.

The successful candidate will have a proven track record in banking operations, partner relationship management, and global payments. They will be responsible for driving significant operational change through effective communication and collaboration with internal teams and external partners.

This is a unique opportunity to build the future of banking operations at our company from the ground up, directly impacting customer experience and empowering teams through collaborative change towards seamless money movement.

Key Responsibilities:

• Cultivate Strategic Partner Relationships: Build and nurture strong, collaborative relationships with our global banking partners.
• Champion Operational Excellence & Incident Resolution: Lead efforts to identify opportunities for significant operational change and continuously optimize banking processes across the payment ecosystem.
• Work on New Integrations & Strategic Expansion: Drive the operational readiness and execution for new banking partner integrations, payment routes, and currency launches.
• Deliver Data-Driven Insights: Establish, define, and track key operational KPIs and metrics related to banking partner performance.
• Empower & Connect Internal Teams: Develop best practices, implement training programs, and share crucial knowledge with Regional Payment Operations teams.

Qualifications:

• Minimum 5+ years of professional experience in Banking Operations, Partner Relationship Management, banking regulation, or global payments in a fast-paced environment.
• Proven experience in driving significant operational change through effective B2B communication and collaboration, consistently optimizing processes for efficiency and impact.
• Demonstrated success in global and cross-team collaboration, working effectively with diverse teams across multiple locations to achieve shared objectives and drive operational efficiency.

Benefits:

• A chance to work with a dynamic and inspiring team environment where ideas are shared, openness is valued, and you're comfortable giving and receiving feedback.
• The opportunity to make a real impact in shaping the future of banking operations and contributing to our mission of making money move seamlessly without borders.

Other Information:

We are proud to have a truly international team and we celebrate our differences. We believe that inclusive teams help us live our values and make sure every team member feels respected, empowered to contribute, and able to progress in their careers.

Required Skills:

• Operational & Payments Expertise: In-depth knowledge of banking systems, payment operations, partner management, and operational risks.
• Problem Solver & Driver: A self-starter who drives to make things happen, tackling complex issues, taking charge in difficult situations, and delivering impactful projects.
• Data-Driven Strategist: A strong analytical mindset, building narratives from data, defining KPIs, and influencing strategic decisions.
• Relationship Builder & Communicator: Proactive and skilled at building strong relationships with both external banking partners and diverse internal stakeholders.
• Accountability Enforcer: Skilled at holding both external partners and internal teams accountable for performance and action plans.
• Continuous Learner: An intellectual curiosity that guides learning and adaptation in a dynamic environment.
• Team Player: Enjoying being part of an inspiring team environment where ideas are shared, openness is valued, and you're comfortable giving and receiving feedback.

Partner Management

We are seeking a detail-oriented Operations Analyst to drive productivity, quality control, innovation, and people capability. The ideal candidate will oversee key banking operations and enhance service delivery across multiple channels.

• Perform daily upkeep of static data within core trade platforms;
• Ensure compliance with statutory regulations while compiling monthly performance reports;
• Support IMEX text development for changes and projects; review and update SOPs annually or as needed;
• Collaborate with regional teams to draft and review user stories for system enhancements that streamline System Administration processes;
• Assist in project rollout activities, including user acceptance testing, regression testing, and live verification, with a focus on System Administration.

• Bachelor's degree in Operations Management, Business Management, Information Systems, or relevant disciplines;
• Minimum 2 years of experience in banking operations or relevant experience, preferably with knowledge on trade systems;
• Excellent teamwork and collaboration skills to effectively partner with peers and regional teams;
• Proficiency in handling defect tracking systems and managing change requests;
• Strong interpersonal and communication skills to effectively engage and foster positive relationships with stakeholders.

• Knowledge of Operational Risk;
• Exposure within banking Industry is Plus.

A competitive compensation package and opportunities for career growth and development.

We are seeking a highly skilled and organized individual to manage our banking operations.

Key Responsibilities:

• Manage and handle incoming & outgoing emails efficiently ensuring timely responses.
• Coordinate with team members to meet service level agreements for emails, letters, and faxes.

• Excellent communication and organizational skills.
• Ability to work under pressure and prioritize tasks effectively.

• Competitive salary and benefits package.
• Opportunities for professional growth and development.

This is an exciting opportunity for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer service.

• Cultivate Strategic Partner Relationships: Build and nurture strong, collaborative relationships with our global banking partners. You'll act as a primary liaison, managing Service Level Agreements (SLAs), driving partner accountability, and ensuring the consistent delivery of high service quality for seamless money movement.
• Champion Operational Excellence & Incident Resolution: Lead efforts to identify opportunities for significant operational change and continuously optimize banking processes across the payment ecosystem. This includes proactively troubleshooting complex system issues and acting as a core member of the bank partner incident management team to minimize disruptions and reduce operational load.
• Work on New Integrations & Strategic Expansion: Drive the operational readiness and execution for new banking partner integrations, payment routes, and currency launches. You'll ensure smooth, low-risk rollouts, collaborate with Product and Engineering teams, and support strategic alignment as Wise continues its rapid global expansion.
• Deliver Data-Driven Insights: Establish, define, and track key operational KPIs and metrics related to banking partner performance. You'll design reporting frameworks and generate strategic insights that inform critical company decisions and guide our overall banking strategy.
• Empower & Connect Internal Teams: Develop best practices, implement training programs, and share crucial knowledge with Regional Payment Operations teams. You'll help them enhance problem-solving, boost operational efficiency, and foster stronger cross-functional collaboration.

• You're a highly analytical, self-starting individual contributor who thrives in ambiguity and drives impact in a fast-paced, autonomous environment.
• What will make you successful in this role:
• Operational & Payments Expertise: In-depth knowledge of banking systems, payment operations, partner management, and operational risks.
• Problem Solver & Driver: You're a self-starter who drives to make things happen. You're comfortable tackling complex issues, taking charge in difficult situations, and delivering impactful projects.
• Data-Driven Strategist: You have a strong analytical mindset, able to build narratives from data, define KPIs, and influence strategic decisions.
• Relationship Builder & Communicator: You're proactive and excel at building strong relationships with both external banking partners and diverse internal stakeholders (Banking, Product, Engineering, Regional PayOps). You're a straight-up, clear, and honest communicator who can adapt to different audiences and persuade others.
• Accountability Enforcer: You're skilled at holding both external partners and internal teams accountable for performance and action plans.
• Continuous Learner: Your intellectual curiosity has no limit, guiding you to learn and adapt in a dynamic environment.
• Team Player: You enjoy being part of an inspiring team environment where ideas are shared, openness is valued, and you're comfortable giving and receiving feedback.

• Minimum 5+ years of professional experience in Banking Operations, Partner Relationship Management, banking regulation, or global payments in a fast-paced environment.
• Proven experience in driving significant operational change through effective B2B communication and collaboration, consistently optimizing processes for efficiency and impact.
• Demonstrated success in global and cross-team collaboration, working effectively with diverse teams across multiple locations to achieve shared objectives and drive operational efficiency.
• Basic data skills (e.g., ability to navigate tools like Looker to gather relevant data points).

• Experience driving process improvements and/or scaling operations.
• Experience working with global teams or managing relationships across different time zones and regions.
• Excellent written and verbal English skills, additional language skills are a plus.